Quality Systems Burton Brewery. Our QEH&S policy Q, EH&S Policy is signed by the Head of Technical Compliance for MolsonCoors (Greg Wade) and Leo Kiely.

Quality Systems Quality Systems

Burton BreweryBurton

Brewery

Our QEH&S policy

Q, EH&S Policy is signed by the Head of Technical Compliance for MolsonCoors (Greg Wade) and Leo Kiely – the Chief Executive Officer

It is a statement of the company’s commitment to Q, EH&S

Molson Coors Q EH&S policyWe will:

Molson Coors Quality, Environmental, Health and Safety Policy

Our business is the manufacture, wholesaling and international distribution of branded alcoholic beverages

We will:Assure the quality and safety of all brands manufactured by Molson Coors

Reduce environmental impact and prevent pollutionPrevent employee injury and illness

Comply with all applicable legislation and other requirements to which we subscribeto satisfy our customers, consumers and stakeholders and enable the company to “win

in the beer business”.We will achieve this by implementing an enterprise wide Q E H&S management system

thatSets standards for Q, E H & S

Sets, gives visibility to and reviews the company’s Q, E H&S objectives, targets and results

Identifies accountabilities and responsibilities for Q, E H & SContinually trains and develops our employees in order to instil ownership of Q E H & S

at all levels of the organisationDrives continual improvement

Is based on internationally recognised standards for Q E H & S managementIs regularly reviewed for its effectiveness

Ensures that this policy is communicated and understood within the organisation

Quality Objectives

These are our quality objectives that have been set by the MolsonCoors Leadership

Deliver process and product consistency Assure package appearance and integrity Ensure product safety Follow Good Manufacturing Practice (hygiene)

Global Technical ComplianceManufacturing Excellence AwardsWill measure achievement of the Q, EH&S and business

objectives

1. Best Quality Performance

2. Best EH&S Performance

3. Best Productivity Improvement

4. Best Overall Brewery Performance

How quality performance will be measured

We need some common standards:– Global metrics– CBL metrics

Why do we need a Quality Management System ?

We need an effective quality management system to: – achieve the quality objectives– drive continual quality

improvement– do things right first time– reduce loss and waste

Quality Management System – so what is it?

Quality Management System (QMS):

The set of procedures for determining and implementing the intentions of an organisation as regards quality.

ISO9001:2000

Is a “best practice” model for a Quality Management System

Its is not a list of rules that say how we have to work.

The Coors Brewers QMS is modelled on ISO9001:2000

An effective QMS is a pre-requisite for BRC and FEMAS certification

What does having a Quality Management System require us to do?

Determine the needs and expectations of customers and other interested parties

Establish a Quality Policy and Quality Objectives based on our customer’s requirements and business needs

Determine the processes and responsibilities (procedures) necessary to achieve the quality objectives

Establish methods to measure how well we are achieving the quality policy and objectives

Provide resources Establish and apply a process for continual improvement

Coors Brewers QMS Established for > 20 years In all 3 breweries, maltings and HQ (Strategic sourcing,

Logistics, Technical (NPD, Pack Dev, graphics, Tech Gov)).

Certified to ISO9001:2000 by LRQA Includes HACCP, BRC and FEMAS requirements and

controls Uses the MolsonCoors QEH&S policy and objectives Comprises CBL corporate documents and brewery local

documents

Structure of the Coors Brewers Q,EH&S system

MolsonCoors Q,EH&S Manual QEH&S Policy and objectives

Coors Brewers Q EH&S Manual

Coors Brewers corporate documents

Product recipes and specifications, corporate procedures, Minimum Sampling plan, brewing best practice, hygiene policy etc

Burton brewery documentsBurton brewery dSOPs, specifications, forms etc

Burton brewery QMS documentation

Local Quality Manual– Describes scope and site responsibilities for quality

dSOPs– Describe the best way to operate the process

Local specs – For product in process to meet group final package specs

Local sampling and test plans– Must meet the minimum corporate requirements

Forms – When filled in become Quality records

HACCP plans– Identify the CCPs for food safety

All documents are in the Document store in the “Burton brewery” database

What does having a Quality Management System require us to do?

Determine the needs and expectations of customers and other interested parties

Establish a Quality Policy and Quality Objectives based on our customer’s requirements and business needs– MolsonCoors Quality Policy– MolsonCoors Quality Objectives

• Deliver process and product consistency• Assure package appearance and integrity• Ensure product safety• Follow Good Manufacturing Practice (hygiene)

What does having a Quality Management System require us to do?

Determine the needs and expectations of customers and other interested parties

Establish a Quality Policy and Quality Objectives based on our customer’s requirements and business needs

Determine the processes and responsibilities (procedures) necessary to achieve the quality objectives– Quality system procedures– dSOPs

What does having a Quality Management System require us to do?

Determine the needs and expectations of customers and other interested parties

Establish a Quality Policy and Quality Objectives based on our customer’s requirements and business needs

Determine the processes and responsibilities (procedures) necessary to achieve the quality objectives

Establish methods to measure how well we are achieving the quality policy and objectives– Sampling and test plans– Test methods– Audits– Management review– Customer/consumer complaints

Measuring quality performance

Measurement, analysis and improvement is a key requirement of a QMS

Quality Award is our measure of quality– Set of metrics that measure (ultimately) consumer satisfaction– Driver for continual quality improvement

Do your team know how their quality performance is being measured?

Do you review quality performance with your team? Do they know how to improve results in their area?

What does having a Quality Management System require us to do?

Determine the needs and expectations of customers and other interested parties

Establish a Quality Policy and Quality Objectives based on our customer’s requirements and business needs

Determine the processes and responsibilities (procedures) necessary to achieve the quality objectives

Establish methods to measure how well we are achieving the quality policy and objectives

Provide resources– People (training and records)– Equipment– IS systems– Working environment– Information

Training

We must – Identify the competencies required for the job– Identify training needs against these competencies– Deliver training– Keep records

Records provide the evidence of competency

Do you have comprehensive training records for your team to demonstrate their competency in carrying out their duties?

dSOPs Dynamic Standard Operating Procedures

– Describe the optimal way to carry out a critical process/task– Enough information for an untrained person to carry out one

cycle of the task with all the correct parts– Operators must be trained and assessed against them– dSOPs must be continually reviewed and updated to capture

learnings and improvements– WCM – one point lesson

What does having a Quality Management System require us to do? Determine the needs and expectations of customers and other

interested parties Establish a Quality Policy and Quality Objectives based on our

customer’s requirements and business needs Determine the processes and responsibilities (procedures)

necessary to achieve the quality objectives Establish methods to measure how well we are achieving the quality

policy and objectives Provide resources Establish and apply a process for continual improvement

– Incident reporting– Corrective and preventive action– Quality review and action planning

Incident reporting

When we have failures in the system we must implement corrective action to :

– Deal with non-conforming product– Put the process back in control– Stop it happening again– Records of these actions must be kept to demonstrate due

diligence and continual improvement

When to report and incident1. HACCP CCP exceeded limits2. Occurrance that results in product being written off3. Hold order for quality reasons

Thank you for your attention - hopefully!!