Quality People: Quality People: a brief a brief overview of.. overview of.. Edward Deming Joseph M. Juran Philip Crosby
Dec 21, 2015
Quality People: Quality People: a brief overview of..a brief overview of..
Edward Deming
Joseph M. Juran
Philip Crosby
Edward DemingEdward Deming
Summary of 14 points of
Total Quality Management from “Out of the Crisis”
http://www.well.com/user/vamead/demingdist.html
http://caes.mit.edu/deming/14-points.html
"It is not enough to just do your best or work hard. You must know what to work on."- W. Edwards Deming
Edward DemingEdward Deming
MS in physics and mathematics Doctorate in physics Moved towards statistics US Census bureau 1940 Started private practice in 1946 emphasizing
statistical sampling and quality control Influential work in Japan heralded their
economic rise in the automotive industry
Edward Deming
Clarify your ConceptClarify your Concept
Define your mission/GoalAim for constant improvement in the
services offered to your clients
Edward Deming
TQM points summary
Realize your ConceptRealize your Concept
Have a long term, not short term profit orientation Find, understand, and root out the 4 detriments:
fear, jealously, anger, revenge Eliminate practices that undermine workers’
self/mutual respect and motivation– Maintain or enhance the self esteem of other
Foster all chances for pride in workmanship and sharing in the improvement process
Edward Deming
TQM points summary
System and Process ManagementSystem and Process Management
85/15 rule (Theory of Profound knowledge)
– 85% of a worker’s effectiveness is determined by the system he works in, only 15% by his own skill
When you understand the importance of quality and timeliness of inputs from suppliers, you’ll stop buying on low-bid
Monitor outputs throughout i.e. prevention over inspection
Edward Deming
TQM points summary
Constant LearningConstant Learning
Before hiring: rigorous pre-screening Before working: rigorous pre-work
trainingRetrain on the jobManagement must constantly learn from
entire team, clients, and competitors
Edward Deming
TQM points summary
Team and LeadersTeam and Leaders
All levels of the organization must be involved with full commitment at the top
Eliminate performance ratingsEmphasize stability and constancy of effortInvolve the whole team in major decisionsInvolve clients, suppliers, and staff for
feedback loops
Edward Deming
TQM points summary
Reap the RewardsReap the Rewards
Spread Profits/rewards to team members
Empower people to take chargeEncourage pride in deliverery of the
productSpread what you have learned
Edward Deming
TQM points summary
Joseph M. JuranJoseph M. Juran
“Quality Control Handbook”
Quality Trilogy:
Planning, Improvement, Control
http://www.juran.com/
FOR MORE INFO...
HistoryHistory
1926, a pioneer at Bell Laboratories
– Statistical inspection department was one of the first of its kind
1937 chief of Western Electric’s Industrial Engineering office– Focused on methods of quality
improvement
Joseph Juran
Six Sigma BreakthroughSix Sigma Breakthrough
Created at Motorola in the 80’s to achieve breakthrough results based on fundamentals of Juran
Six Sigma capability means 12 standard deviations of process output between the upper and lower specification limits
Therefore, no more than 3.4 parts per million fall outside of the specification limit
Joseph Juran
Six Sigma PhilosophySix Sigma Philosophy
A methodology to drive out wasteImprove quality, cost and time
performance of any businessAchieved through a series of successful
projectsGreen belt, black belt, and master black
belt levels
Joseph Juran
Quality PlanningQuality Planning
Identify who are the customersDetermine the needs of the customersTranslate those needs into our languageDevelop a product that can respond to
those needsOptimize the product features so as to
meet our needs and customer needs
Joseph Juran
Quality Trilogy
Quality ImprovementQuality Improvement
Develop a process which is able to produce the product
Optimize the process
Joseph Juran
Quality Trilogy
Quality ControlQuality Control
Prove that the process can produce the product under operating conditions with minimal inspection
Transfer the process to operations
Joseph Juran
Quality Trilogy
Philip CrosbyPhilip Crosby
The Cost of Poor Quality
HistoryHistory
Experience from the assembly lineFocused on zero defectsMany years of experience with Martin-
Marietta and 14 years as vice-president if ITT
Philip Crosby
4 Absolutes of Quality Management4 Absolutes of Quality Management
Quality is defined as conformance to requirements, not as goodness or elegance
The system for causing quality is prevention, not appraisal
Performance standard must be zero defect, not “close enough”
The measurement of quality is the price of non-conformance
Philip Crosby
Another worth noting: TaguchiAnother worth noting: Taguchi
First person to equate quality with cost Focus on loss of quality rather than quality
itself– Costs of reworking, scrapping, maintenance costs,
downtime, warranty claims, etc.
Optimize process and product prior to production vs. emphasizing the achievement of quality through inspection– Use prototyping to optimize
Genichi Taguchi http://www.dti.gov.uk/mbp/bpgt/m9ja00001/m9ja0000111.html
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