Quality of Service Evaluation of Lithuanian Public ...

Quality of Service Evaluation of Lithuanian Public Electronic Communications Networks

TAIEX Multi-beneficiary Workshop on TAIEX Assistance within

Chapter 10 – Information society and Media, 12 April 2016

Vaidotas Radzevičius Infrastructure and Equipment Control

Department, RRT

WHY WE MEASURE

• Directive 2002/22/EC of the European

Parliament and of the Council

• Monitoring universal services

• Insight for end-users about the QoS

• Helping to make an informed decision

• Independent benchmark

2

START OF MEASUREMENTS

• TAIEX Study Visit in 2005

IND/STUD 10697 - TASK 4341 on QoS

in fixed and mobile networks, best

experience in EU countries. Measuring

and monitoring QoS parameters.

3

QUALITY OF SERVICE EVALUATION

• Telephony service

• Internet access

• Fixed

• Mobile

4

DOCUMENTATION FOR

MEASUREMENTS

• Tests methods based on ETSI TS 102

250-2

• Approved methodology signed by

Director of RRT in 2009

• Telecoms Single Market. Commission

Regulation (EU) 2015/2120

5

CONSIDERATIONS

• High importance of know-how

• Finding suitable measurement

methods and sticking to them

• Ongoing roll-out of newer technologies

across networks

• Measurement system can become

obsolete with advances in technology

6

MOBILE TELEPHONY SERVICE

• Drive-tests covering the county

• Annual reports http://www.rrt.lt/lt/apzvalgos-ir-ataskaitos/viesuju-judriojo-

telefono-rj7y.html

• Main KPIs: Setup Time, SMS Delivery

Time, Speech Quality, Non-

Accessibility, Failed Calls/Sending

attempts

7

HISTORY OF MEASUREMENTS

4

5

6

7

8

9

10

11

2006 2008 2009 2011 2012 2013 2014 2015

Te

lep

ho

ny S

etu

p T

ime

, s

Bitė Lietuva Omnitel Tele2

2,4

2,6

2,8

3

3,2

3,4

3,6

3,8

2006 2008 2009 2011 2012 2013 2014 2015

Te

lep

ho

ny S

pe

ech

Qu

alit

y, M

OS

-L

QO

Bitė Lietuva Omnitel Tele2

HISTORY OF MEASUREMENTS

4

5

6

7

8

9

10

11

12

13

2006 2008 2009 2011 2012 2013 2014 2015

SM

S E

nd

-to

-En

d D

eliv

ery

Tim

e, s

Bitė Lietuva Omnitel Tele2

HISTORY OF MEASUREMENTS

FIXED TELEPHONY SERVICE

• Tests in several fixed locations across

the country.

• Semi-quarterly reports http://www.rrt.lt/lt/apzvalgos-ir-ataskaitos/viesuju-fiksuoto-

telefono-rwtv.html

• Main KPIs: Unsuccessful Call

Attempts, Average Setup Time

11

FIXED INTERNET ACCESS

• On-line internet connection

measurement tool

• www.matuok.lt website with flash app

• Fixed connection mainly

• End-user experience

• Download and upload measurements

12

13

MATUOK.LT

MOBILE INTERNET ACCESS

• Operators advertise maximum

download speed

• Subscription plans have very similar

pricing

• Coverage maps provide only an

estimation where the service is

provided

• Quality of Service is location sensitive

14

MOBILE INTERNET ACCESS

• Drive-Tests through cities and major roads where operators offer service

• Measurement quantities are distributed according to population density

• Best data plans currently available for consumers

• Both LTE and 3G networks are tested for each provider at the same time

15

16

0,6 1,2

3,7 6,1

11,6

18,9

26,6

0

5

10

15

20

25

30

2009 2010 2011 2012 2013 2014 2015

Mb/s Bite Lietuva Omnitel Tele2 LRTC

AVERAGE DOWNLOAD SPEED

matavimai.rrt.lt

17 psl

18 psl

matavimai.rrt.lt

OUR EXPERTISE

• Know-how

• State of the art equipment

• Tested measurement methods

• Sharing our experience with other

regulators

19

OUR EQUIPMENT

20

Rohde&Schwarz

Benchmarker II

by SwissQual

OUR EQUIPMENT

21

PROVIDED EXPERTISE

• TAIEX Study Visit in 2007

IND/STUD 24157 on Quality of Service

• BEREC workshops

• Conferences on Quality of Service

issues in Ireland, Ukraine, and Poland

• Collaboration with Latvian and

Hungarian regulators

22

THANK YOU

Vaidotas Radzevičius

Infrastructure and Equipment Control Department

Communications Regulatory Authority of Lithuania

[email protected]

23