XYZ Company
XYZ is committed to achieve customer satisfaction by
manufacturing the highest quality of Garments products for export.
XYZ is also committed to provide adequate resources and trained
manpower for implementing the procedures of ISO 90012000 Quality
Management System (QMS). The Top Management of XYZ is committed to
continuous improvement of its QMS processes.
(MD. ..) Date: ..................Managing Director
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KvqvwjwU cwjwmQUALITY MANUALINTRODUCTIONWith the increased
demand of Bangladesh garments in the whole world market out side
the country, number of garments factories is growing rapidly but
Q.A. management system cannot be developed in the same speed due to
the lack of Q.A. management system. It is the quality of our
product and service along with the efficiency of the work force,
which is the foremost objective of XYZ aims to produce products and
service of the high standard, which meets all the specifications,
including environmental concern and safety XYZs commitment to its
valued customer always been :
Maintaining the highest achievable quality possible. The most
competitive pricing in the world market. Shortest lead-time with on
time delivery. The best environment for ethical standard in
accordance with world compliance standards.
OBJECTIVEObjectives of this policies are : To understand
customers perspective of quality. To provide better quality of
products and service. To provide good and safe working environment
to the workers, which includes human value, respect, justice,
cleanliness, discipline and equality between workers and others. To
implement quality control system with the aim to achieve zero
defect level through efficient management, research, development
and continuous improvement.
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COST AND QUALITYQUALITY: Quality is defined as Totality of
characteristics of an entity (product, service etc.) that bears on
its ability to satisfy stated and implied needs. QUALITY CONTROL:
Is an effective system for interchanging the quality maintenance
and quality improvement efforts of various groups in an
organization so as to enable production at the most economical
levels which allow full satisfaction for the consumers. TOTAL
QUALITY MANGEMENT (T.Q.M.): Is described as an all- inclusive fully
integrated productivity technique. It helps to create new markets,
expand existing markets and recapture lost markets by utilizing the
optimum capability of man, machine, material, method and produces
high and uniform quality of products with reduced costs. Total
quality control starts from market i.e. from purchasing material
and machine and ends in the market i.e. selling the finished
products in the market including after-sale service. It includes
market analysis, product development, production planning,
statistical quality control, preventive maintenance, wastage
control, inventory control, cost reduction and after sales service
et. The ultimate goal of T.Q.M. is to increases the quality/cost
ration and continuous improvement. It may be done by increasing the
quality with same cost, decreasing the cost with same quality and
increasing quality and decreasing coast at the same time. The above
graph shown that there is an optimum quality of a product. Above
this optimum, the increased the cost, there will be no increase of
quality. But below the optimum, lower the quality lesser the cost.
The basic quality problem is to set correct balance between the
cost and quality i.e. to find out a suitable quality/cost ration
for the product which will satisfy the consumer both for cost and
quality.
MANAGEMETN RESPONSIBILITYSection : 1
PURPOSE The organizations quality policy is documented and
communicated to each person in the organization. The organizational
structure, responsibilities and authorities have been described to
ensure every key personnel know his job and the same could be cross
checked by his higher management. To check the effectiveness of the
quality system, it has been suggested to conduct a meeting after
every fortnight with the responsible officers taking care of
quality system in their assigned position.
3
SCOPEThis section covers the organizational structure and
responsibilities of all personnel who supervises, perform and
verify works at different stages for the improvement and
maintenance of quality. ORGANIZATIONAL STRUCTURE AND
RESPONSIBILITIES The following positions held with in XYZ. plays a
managerial role in the maintenance of product quality and the
quality control system through chain of command. Quality management
system illustrated in the flow diagram Annexure: 1.01 JOB
DESCRIPTION OF RESPONSIBLES PERSONS FOR QUALITY IN SKYLINE GROUP 1.
2. MANAGING DIRECTOR: will ensure the absolute adherence to the
quality control system by exercising his authority through his
channel of command. G.M.Q.A CENTRAL: Number one for whole group. a)
Preparing quality manuals for the group b) Taking approval from the
MANAGING DIRECTOR for implementation of the system stated in the
manual. c) Implementation of statistical quality control system in
the factories here it is applicable. d) Training of QC personals
for continuous improvement to achieve zero defect level. e)
Training of QC personals on statistical quality control system and
graphical method for achieving target quality level desired by the
buyer. f) Collections of buyers quality guide lines from buyers
website or manual and convey it to Manager QA central, Manager QA
factory and Monitoring for proper implementation to achieve buyers
quality level. g) Maintain liaison with buyers QA team for
technical problems for which their help is needed. h) Monitoring
the job of Manager QA central, Manager QA factory to evaluate their
performance and report it to concern authority. i) To help
authority to recruit right person for right job of QA department.
j) To inform to concern directors and chairman of the group the
over all quality position of the factories by MIS. k) Inform the
concern director if any factory is unable to perform up to the
desired level of quality by corrective action request or verbally.
l) Study quality related books, journals, manuals and research for
continuous improvement.
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3.
MANAGER QA CENTRAL: Number one for the whole group. a)
Collection of spec sheet, shade band card, trims card, fabric test
report and approval sample from the concern merchandiser and
compare production sample with the Approval samples as well as
technical sheet. Not to allow any deviation from the approval
sample if there is no written confirmation form the buyer.
Collection of fabric inspection report to judge whether fabric is
acceptable for production on the ground of shade, defect and other
factors. In line inspection to see whether the garments quality is
as per buyers requirement or not. Incase of any deviation, take
corrective and preventive action. Briefly describe the buyer
requirement and quality control procedure to Manager QA factory for
proper monitoring to produce garments as per requirement of buyer.
Report to Manager Quality, all his findings and inspection report
for taking corrective actions and monitoring. Collecting of buyers
quality guideline documents, going through these and explain these
to manager Q.A factory, and monitoring the same for correct
implementation. Conduct pre-shipment inspection before buyers
inspection to be confirmed about the lots defect level, whether it
is as per buyers desired level or not. It not, sends the lot for
recheck for correction (alter) and re-inspect the same lot after
correction. Allotment of his QC team to all our mother and sub
contract factories (if any). Monitoring the quality of production
in all our factories and subcontract factories as well.
b) c) d)
e)
f)
g)
h)
i)
4.
MANAGER Q. A : Number one for each factory. a) Over All
Administration of factories QA dept and monitoring the work of
Sewing Q.C, Finishing QC, Line QC, QI Cutting and all inspectors as
well as evaluation of their performance. Conduct training and make
all his sub ordinates accountable to him for their performance to
achieve the target of quality level. Reporting day-to-day quality
status and trend to factory GM/PM. Collection of approval sample,
shade band card, trim card, spec sheet and go through these to
compare first of production with the approval sample before going
for bulk production. In case of any change in the style or design
by the buyer he will communicate the floor people for the
confirmation of change. Send samples of fabric, garments, and
accessories to the concern merchandiser for lab test, if it is
required. Conduct day final inspection on the available quantity of
ferments at the end of day in finishing as per US-MIL-STD-105E. If
the lost is not accepted go for5
b) c) d)
e) f) g)
h)
i) 5.
correction. Conduct pre shipment inspection after completion of
the lot and take necessary corrective measures before buyers final
inspection. Details study of test cutting, sample, wash and non
wash and consult with Manager QA Central, GM/PM of the factory if
there is any discrepancy to find out appropriate solution. Keep
close co-ordination with Manager and GM QA, central for continuous
improvement.
QC MIS & MONITORING: Number one for each factory (Controlled
by GM QA, CENTRAL) a) Monitoring the job of MIS Asst./Inspector,
and monthly MIS report to GMQA. b) Process capability study of
every line by calculating C.V of lines defect percentage. c) Study
of Technical sheet and approved sample of buyer. Compare first of
production sample with approved sample, with respect of technical
sheet approved trim card and shade. d) Monitoring in-process 7 pcs
inspection, counter check table inspection. e) Checking of line
wise Monthly operators performance and Monthly table defect
analysis. f) Monthly defect analysis, C.V of defects line wise and
factory wise g) Moving average line and factory wise to observe the
trend of defect. h) Defect analysis after 100% process inspection
in finishing. i) Monitoring accessories, fabric and cutting
inspection.
6.
SUPERVISOR QC: Number one for each factory. a) Carry out
instruction receive from manager QA factory. b) Monitor the job of
line QCs in process 7pcs inspection, table inspectors and maintain
liaison with cutting quality inspectors. c) Go through buyers
approval sample, shade band card, trim card, spec sheet and
supervise making garments as per style and measurement. d)
Implementations of design change approved by buyer and instructed
by Manager QA Factory. e) Management, administration, training,
motivation of his stuff for of continuous improvement. f) Conduct
daily inline inspection and fit audit and report to the manager QA.
TWO HOURS Q.I (FINISHING): Number one in each unit. a) Two hours
inspection, visual and fit audit on the basis of US-MIL-STD105E on
buyers desired AQL. If lot is not passed, correction of defects and
re inspection on same method. b) Moni t or t he j ob of al l f i ni
s hi ng i ns pec t ors and repo rt to Manag er Q A Factory,
7.
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c)
d)
Keep close co-ordination with Sewing for rectifying defects in
Finishing and make defect analysis in Finishing to take corrective
and preventive action in sewing. Conduct training of all finishing
QC Inspectors for continuous improvements.
8.
Sr. Q.I CUTTING: Number one in each Factory. a) He is
responsible to Manager QA Factory. b) Monitor accessories
inspection, fabric inspection, and cutting inspection. c) Submit
all inspection report to Manager QA Factory.. d) Collection of trim
card and shade band card from Manager QA to compare the lot during
inspection. e) Conduct cut panel inspection and accessories
inspection as per sampling inspection plan. f) Monitor spreading
quality control and cutting quality control. SR. Q.I SEWING:
Two/Three for each line (Depending on no. of machines in line) a)
Carry out instructions of Manager QA Factory. b) Conduct process
capability study of the Line by calculating C.V (Co0Efficient of
variation) of hourly defect percentage. c) Monitor quality
performance of operators for continuous improvement and incentives
to operators for their performance. d) Supervise the cutting
bundles numbering, size and serial for proper control in the
sewing. e) Review the production sample according to approval
sample and shade, f) C he c k m ac hi n e c l ea nl i n es s , n ee
dl e c o nd i t i o n a nd s i z e , pr op e r t hr ea d count and
shade. g) Conduct process inspection having idea from table
inspection report and defect analysis, about the source of high
ranking of defects. h) Observe the trend of defects from the moving
average of defects in the table inspection and take special care in
those particular processes in the line. ACCESSORIES INSPECTOR:
Number one in each factory. a) Sampling of accessories as per
US-MIL-STD-105E Inspection Level II AQL 2.5 or specified by buyer.
b) Inspection of accessories as per approved trim card by the
buyerc) d)
9.
10.
Normal
Segregation of non conforming accessories and keep it separately
with non conforming tags. Preparing inspection report and submit it
to Manager QA, factory.
11. FABRIC QUALITY INSPECTOR : Number one in each factory. a) b)
c) Random selection of rolls as per US-MIL-STD-105E 05E to 10% of
the lot. 6 D-1 Shade grouping of all rolls, compare shades with
approved shade. Side center side, side-to-side, end-to-end and
running shade check of individual rolls. ` 7
d) e f) 12.
Preparing shade grouping report and submit it to Manager QA.
Fabric inspection by 4-point system and making fabric inspection
report Segregation of non-conforming rolls with red tag and keep
ii) a safe place.
CUTTING QUALITY INSPECTOR: Number one for each unit. a)
Spreading checking on 10 points b) Block and bundle check. c) Daily
summary of cutting and spreading quality control report to manager
A factory. a) Affix allotted QA numbered arrow sticker to mark all
defects where applicable, TARLE QI, OUTPUT : Number two/three for
each line (inside and out side) 100 Inspection of outside and
inside of garments. a) Segregation of non-conforming garments and
returns to line QC for taking corrective and preventive action. b)
Re inspection of non-conforming garments after correction. b) Fill
up the line wise hourly inspection format, c) Affix allotted QA
numbered arrow sticker to mark all defects where applicable.
13.
14.
FINISHING QI (individual process) a) b) c) d) 100% inspection of
individual process in side and out side. Segregate non-conforming
garments in separate box and hand over to Finishing QC for
correction. Re inspection of non-conforming garments after
correction. Affix allotted QA numbered arrow sticker or mark all
defects where applicable.
15.
FINISHING QI (Measurement ) a) Measurements of 100% garments on
specified points shown by QA Manager.
b) C)d) d)
Segregation of non-conforming goods and hand over to QC
Finishing for necessary correction. Re-measurement of
non-conforming goods after correction. Fill up the measurement
report and submit it to QC Finishing. Affix allotted QA numbered
arrow sticker to mark all defects where applicable.
6.
FINISHING INSPECTOR (Final) 100% inspections of garments get up
(Overall appearance) a) Segregation of non-conforming goods to QC
Finishing for correction. b Re- inspection of non conforming goods
after correction. C Fill up the hourly inspection report d) Affix
allotted QA numbered arrow sticker to mark all defects where
applicable.8
QUALITY SYSTEMSection 2
PURPOSETo document and maintain a quality system as a means to
ensure that product ji all factories of SKYLINE GROUP conforms to
specified requirement. SCOPE The quality system operated by XYZ
Ltd. aims to ensure compliance to specified requirements and is
defined and driven by Quality Manual, departmental procedures and
work instructions, those are defined in this section. QUALITY
SYSTEM PROCEDURES The Quality procedure of each factory will be
reviewed by the concerned persons of Management of that factory.
Describing the quality systems of all factories of XYZ, this manual
includes a brief description of the functions and mode of operation
of the factories management personnel with respect to quality.
QUALITY PLANNING Documented quality planning is stated by this
manual, accompanying procedure, work instructions and quality, all
of which comprise the XYZ Quality System. Thus, quality planning
is, documented and implemented by all Executives and Managers
playing a role in the maintenance of product quality and the
quality management system. To achieve the goal of zero defect level
following steps has been taken". For massive awareness building
regular discussion and meeting are conducted with the concern
people. Regular training session is being conducted on Statistical
Quality Control System Introduce it as a tool to achieve the goal.
Introduce incentives for inspectors and operators for the best
performing line. Introduce operators' quality performance chart to
find out source and type of defect for taking preventive and
corrective measures. Reorganize process/7pcs inspectors job
allocation, work procedure to make them more accountable for
effective control on process inspection with the help I operators
quality performance chart.
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Weekly defect analysis of process inspection, table inspection
and final inspection to find out the irregularities of inspection
if any and. to take corrective measures. Monthly defect analysis
and moving average, line and factory wise, to monitor improvement
and trend of defect. For graphical representation of hourly defect
percentage in control chart to set upper control limit at 1.0%,
central line is 0.65% and lower control limit at 0.0% to brine down
defect level towards zero by continuous improvement
Quality planning also includes the followingAssignment of
responsibility for conducting checks. Stages at which checks are to
be carried out. Methods to be followed in conducting the checks.
Frequency of the checks. Criteria for acceptance/rejections.
Related documents to be checked. Documents to maintain as evidence
of the checks. Corrective & preventive action to be taken
subsequent to the check.
RECEVING INSPECTIONSection 3 PURPOSE To establish and maintain
documented procedures for receiving inspection in order to verify
that the specified requirements for the product are met. SCOPE This
section applies to the product being produced in the garment
factories of XYZ ltd. RECEIVING INSPECTION ACCESSORIES Before
receiving accessories all necessary tests and inspection is
conducted lot wise by the accessories inspector of the factory
under the guidance of QA Manager of Factory as per US-MIL-STD-105E
at buyers desired AQL. If result found acceptable, then the lot is
accepted otherwise lot is rejected and kept in marked area with a
red tag for. the safety. So that non-conforming goods are not used
in process. Accessories inspection report is illustrated in
Annexure: 3.01 FABRIC INSPECTION Fabric roll is selected on the
basis of random sampling, acceptance or rejection criteria are
decided at prescribed label on 4-Point system. 10% of rolls -are
inspected in10
this stage by Fabric Inspector. Incase of rejection of lot on
10% of rolls, rest of the rolls of the lot is inspected thoroughly.
Reject rolls are kept separately with red lags illustrated in
Annexure : 3.04 Inspection records are kept in inspection format,
illustrated in Annexure:3.02 Summary of the fabric inspection is
recorded in the summary sheet, for management information,
illustrated in Annexure: 3.03 Conforming goods are kept separately
with Green Sticker and kept in stack named READY FOR C.UTTING, All
rejected goods are treated as " NON CONFORMING GOODS" and marked
with red sticker, illustrated in Annexure: 3.04 Checking of s-lade
and shade grouping is illustrated in Annexure 3.05
FABRIC INSPECTION PROCEDURE - 4 POINT SYSTEM OBJECTIVE The aim
of fabric inspection is to check the quality, quantity and packing
by visual, measurement a color check confirming with the
specification and general appearance of the approval sample given
by buyer. INSPECTION PROCEDURE: Receive approved color and quality
swatches. Check lot size and label against the submitted packing
list. Randomly draw 10% of the lot. Delivery of less than 1000 yds
100% inspection Delivery of 1000 yds to 10000 yds to inspect at
least* 1000 yds. Shipment of more than 10000 yds inspects 10% of
the lot. PENALTY POINT EVALUATION: Fabric to of graded will be
examined from a distance of approximately three feet while
runner-Up cover the perch of a fabric inspection machine. The
inspector will run the fabric at a speed compatible with his
ability to distinguish. POINT CALCULATION INDIVIDUAL ROLL Penalty
points X 36X 100 Total yrds Inspected x Width of cloth in
inch11
= Points per 100 Sq. Yard AVERAGE POINTS PER SHIPMENT Total
Points per 100 Sq. yd of all rolls Inspected Total number of rolls
Inspected = Average points per 100 Sq. yard PENALTY POINTS IN FOUR
POINT SYSTEM The position of the defect in the fabric in either
length or width ROLLS SELECTION PROCEDURES These rolls shall be
selected for inspection on a totally random basis. The knit dyeing
unit is required to present the inspector with a shipment packing
list
when eighty (80%) percent of the rolls are packed from which the
rolls to be inspected will be chosen. Once the inspector has
selected the rolls for inspection, no adjustment may be made
to the number of rolls to be inspected or to the rolls selected
for inspection. At no time during the inspection may any yardage be
removed from any roll other than
for recording and measuring shade tolerances. All rolls
inspected will be graded and assigned penalty points.
ACCEPTABLE PENALTY POINTS: If no specifies standard provided for
knit fabric, the average point value per shipment not exceeds 40
points per 100 linear yards. Individual rolls exceeding 40 points
shall be rejected. DEFECTS CONDITIONSNo more than 4 points will be
penalized within one yd. Severe defects are assigned max 4 points
for each yd. Any hole and any running defect will be penalized 4
points Whole roll having running defect or continuous defects in
more than 10 yds will be
considered reject.
SPLICE ALLOWANCE It will not be allowed more than one splice.
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No part of a spliced roll can be shorter than 40 yds except
specified by customer.
ROLL LENGTH Roll found to deviate more than 2% from the roll
ticket yds shall be rejected. The entire shipment shall be rejected
if the total measured yds in the sample t audi deviates 1 % or more
from the ticket yds. HAND FEEL The hand feel will be checked
between roll with a reference sample. If there is a noticeable
difference, the roll will be classified as second quality. SHADE
HATCHING Roll to roll with head to end, side to side, side center
side will be checked during visual quality inspection for
preliminary. Final checking will be taken in the light box against
gray scale rating. Under light source D-65. COLOR SHADING 1) Side
to Side 2) Side center Side 3) End to End 4) Lot to Lot 1) Against
approval sample RATING 4 5 or 5 (Accepted) 4 5 or 5 (Accepted) 4 5
or 5 (Accepted) 4 or 4 5 or 5 (Accepted) 4 or 4 5 or 5
(Accepted)
ACCEPTABLE POINT COUNT LEVEL Various types of textiles are
divided into the following five groups. Individual rolls exceeding
the specified point count level shall be graded as second quality.
A shipment shall fail the inspection if the shipment penalty count
points exceed the specified point count level REJECTION RATE: If
total rejected inspection yardage is over 10% of total inspected
yardage, then overall result is concluded as "Rejected"
RUNNING DEFECTS:
Any defect found to repeat and/or run in a continuous manner
will constitute a running defect. All running defects must be
assigned four points to every yard in the roil when the running
defect occurs.13
Any roll having a running or repeating defect through more than
three continuous yards shall be rejected regardless of point
occurs.
FULL WIDTH DEFECTS: No roll that contains more than four full
width defects per one hundred linear yards
shall be accepted as first quality.
Any roll found to contain defects, in any increment of one
hundred yards, with and
average of more than one major defect per ten linear yards will
be rejected.
No roll shall be accepted that contains a major defect in the
first or last three yards of
the rolls. A major defect is considered to be any three or four
point defect
No roll shall be accepted as first quality that exhibits a
noticeable of loose or tightness
along either or both selvedges or ripples, puckers, folds or
creases in the body of the fabric that would prevent the fabric
form lying flat when being spread in a conventional manner.
FABRIC WIDTH: Fabric width will be checked a minimum of three
times during the inspection of a roll,
beginning, middle and end. The roll width will be checked more
often if the fabric is close to the specified minimum width of if
the fabric width is uneven. Rolls `paving a measurement of less
than the specified width will not be accepted. For knit fabric,
rolls having a measurement of 1" wider than the specified diameter
will not be accepted. But for the stretched woven fabric, it can be
accepted 2" wider than the specified purchased width. For knit
fabric, rolls having a measurement of 2" wider than the specified
purchased width will be accepted. But for the Lycra knitted fabric,
it can be accepted 3" wider than the specified width.
PROCESS INSPECTION Section 4 PURPOSE: To establish and maintain
documented procedures for process inspection in order to., verify
that the specified requirements for the product are met. SCOPE:
This section applies to the product being produced in the factories
of XYZ.
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PROCESS INSPECTION Process inspection is conducted on following
sages. Spreading Inspection Cutting Inspection. Sewing Inspection.
Table Inspection. Two hour Inspections
SPREADING INSPECTIONFollowing ten points must be taken care of
by the cutting quality inspector at the time of spreading.
Table marking Ends Leaning Tension Narrow goods Remnants Counts
Ply height Marker Placing Fabric Flaws
Inspector should check following at the time of fabric spreading
illustrated in
(Annexure: 4.01).
CUTTING INSPECTIONCutting inspection should be on the basis on
random sampling on desired AQL. If the lot is passed on sampling
inspection then it is send for sewing operation, if not passed the
whole lot is re-inspected and rejected parts are replaced by good
parts. In cutting inspection there are two types of check BLOCK
CHECK & BUNDLE CHECK. Following points are inspected in block
check such as Size, Parts, Pattern check, Mis cut, Ragged cutting,
Notches, Matching plies. Following points are checked in the bundle
check such as Size, Parts, Total quantity, Inspect quality, Defect
quality. Cutting check is illustrated in (Annexure: 4.02). However
it is recommended to check 100% cutting parts under the light box
table.
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SEWING INSPECTION:a) b) c) The SR. Line Q.I should audit
completed finished bundles He must select 7 pcs at random from the
bundle. If the inspector finds defective unit, he will take
following steps on operators duality Performance Chart (Annexure:
4.03) i) He will mark red in the room against date of inspection
with defect code and frequency as a symbol for warning and recheck.
He will hand over remaining units of the bundle to supervisor for
check and taking corrective action. i) He will inspect next three
bundles as follow up audit of the same operator and mark yellow in
three rooms if no defective units are found in next three bundles.
ii) He will mark green in the room against date if no defective
unit is found in the bundle. d) The inspector will make operators
monthly analysis to compare it with tables monthly defect analysis
to find out whether there is any lacking in the sewing inspection
procedure. Illustrated in the (Annexure: 4.04) e) QC Supervisor
Sewing will monitor 7 pcs inspection, whether it is being done
properly or not. TABLE INSPECTION Table inspection is conducted by
two/three/four inspectors (depends on hourly output ) to inspect
inside and out side of the garments. They will record hourly
inspected garments, defect found, defect percentage; also calculate
average defect percentage, quality index of the day and CV of
defects. This will help to represent the defects graphically with
the help of MIS Inspector and is illustrated in (Annexure: 4.05).
Monthly table defect analysis report illustrated in (Annexure 4.06)
is prepared and to compare it with operators monthly defect
analysis. TWO HOURLY INSPECTIONS i) ii) iii) It is the
responsibility of finishing unit TWO HOUR Q.I. It is conducted
every after two hour. Both visual and fit audit is conducted on
available garments received . pp two hours on US-MIL-STD-105E at
desired AQL illustrated in Acceptance Sampling chapter. If lot is
acceptable than passed for poly packing. If not return back
for*correction, After correction it is re inspected in the same
way.
iv) v) vi)
16
FINAL INSPECTIONSection 5 PURPOSE: To establish and maintain
documented procedures for final inspection in order to verify that
the specified requirements for the product are met. SCOPE: This
section applies to the product being produced in the XYZ Ltd.
Factory facilities. ACTIVITIES: Final inspection is the inspection
which is conducted before shipment or buyers inspection. It is
conducted in two stages. i) ii) Day Final. Lot Final.
DAY FINAL: Day final inspection is the responsibility of factory
QA Manager. He conducts this inspection daily on available garments
which has passed by TWO HOURLY inspection and is conducted on the
basis of US-MIL-STD-105E on desired AQL Illustrated in Acceptance
Sampling chapter. If it is passed, garments are ready for Central Q
C Inspection or Buyers 0 C inspection. LOT FINAL: Lot final is
conducted by Central Q A Manager when the lot is passed by Factory
Q.A Manager before shipment or in case any buyer gives the
authority to the factory to conduct final inspection before
shipment. It is also conducted when buyers inspection is conducted
before shipment. It is conducted as per US-MIL-STD-105E on desired
AQL. If lot is passes, they are ready for shipment and placed
before buyer's representative for final inspection before the
shipment. Day final and lot final inspection procedures are
illustrated in Garments Inspection Procedure Chapter,
GARMENTS INSPECTION PROCEDURESTEP-I Inspector should collect the
following before going for the inspection. a. Approved sample from
the proper authority.
17
b. C. d.
First of production (FOP) garments sample as per size and color
from the concern person or authority. Approved color swatches,
shade band card, trim card from the concern person or authority.
Garments and Fabrics test report from the factory or agent.
STEP-II a. Inspector should take the following items with him.
STEP-III a. b. C. d. Collect packing list from the factory and
check carton against the packing list. Compare FOP sample with the
approval sample and find out if there is any deviation. Check the
shipping mark with the work sheet. Select the carton for inspection
by square root of .the total carton and select carton number with
the help of random number table illustrated in Sampling Technique
chapter. Put signature on both the side of carton opening. Bring
the carton in the inspection room which should be sufficiently
lighted, tidy and clean. Unseal the carton and check assortment,
poly packing, hang tag, labels, color tone etc. Select the garments
for fit audit size and color wise with respect to prescribed. AQL
of fit audit as per US-MIL-STD-105E illustrated in Acceptance
Sample chapter. Conduct fit audit and identify total major and
minor defects. The defects will be called major if it exceeds
tolerance and touch another size in case of measurement. The defect
will be called minor if it exceeds tolerance but does not touch
another size in case of measurement. Major and minor defects
criteria for Visual audit have been illustrated below. If the total
points major and minor exceeds points as per prescribes AQL, lot
will be rejected for fit audit. Select garments sample size for
workmanship with the help of US-MIL-STD105E, illustrated in
Acceptance Sampling chapter. I Inspect garments pcs by pcs. ii. Put
arrow sticker on the defect position. 18 Inspection report form
Spec sheet. Calibrated flexible fiber measurement tape.
e. f. d. e.
f. g.
k. I. M. n.
Classify defects as major and minor and score accordingly. if
the total points, each major=10 and minor=0.5 exceed the prescribed
points as per desired AQL reject the lot. v. Complete data sheet of
both visual and fit, take signature from the factory representative
on the sheet. vi. Replace defective garments in the carton by
good-garments. vii Collect some defective garments for reference
hand over these to the Person concern for corrective and preventive
action. Different type of fabric defects for WOVEN, KNIT and DYEING
or FINISHING are explained as Annexure: 5.00
iii. IV.
DE FECT CLASSIFICATION LIST (MAJOR)FABRIC DEFECTS: 1. 2. 3. 4.
5. 7. 8. 9. 10. 11. 12. Holes (yarns cut), broken ends, continuous
missing yarn. Soil, oil spot, contrast visible at arms length /
A-zone, adversely affecting appearance. Misweaves, mispicks
(woven). Slubs (Linen & Silk not included) distinguishable when
viewed at arras length A-zone. Color bleeding (A-zone) color
combination not as specified. Misprint, dye spot. Bow in knit'/ to
1/2inch. (A-zone). Coating defect less than % inch. round (All
zones). Shaded parts (conspicuous mismatched). Hand feel different
from approved fabric swatch. Permanent crease mark. Streaks.
COMPONENTS AND TRIMS: BUTTONS & BUTTON HOLES 1. 1. 2. 3.
4.1.
Buttons sewing thread color not as specified. Missing button or
button hole. Broken, damaged, defective or inverted buttons.
Buttons do not conform to specification. Britton insecurely sewn.
Improper button or button hole.
INTERFACING / LINING / PADS 1. Fusible interfacing must be
compatible to garment without bubble or pucker. 19
1. 2. 3.
. In a lined garment, the liner must not extend below hem of the
shell. Interlining apparent from out side of garments. Missing one
or both pads.
ZIPPERS 1. 2, 3. 4. 5. 6. Insecure bottom or top stops.
Incorrect color or tape (shade) of zipper. Faulty slider on zipper.
Any missing or damaged teeth. Does not function without special
effort. Zipper size and length should be appropriate to garment end
use or as specified not more than + 1/2inch. from spec. Any cut in
the zipper tape. Tape stitched too loose or tight resulting in
excessive bulge on tape or placket when closed. Any malfunction.
Missing top or bottom stopper. Wavy zippers.
9. 10. 11.
HOOK AND YES 1. 2. 3. 4. 5. Omitted or sewn in wrong places.
Hook and eyes misaligned when fastened causing bulge or twist at
the point of closure. All metal parts (snap, hook and eyes, rivets
etc) must be rust proof, washable and dry cleanable. Improper type.
Defective,
BELT AND BELT LOOPS1. 2. 3.
Belt Loop not fully secure. Incorrect number of belt loops on
garments as specified. Missing belt loop.
POCKET A ND F LA P1. 2. 3. 4.
Missing or miss located bar tack. Wrong placement, Insecure
opening. Pocket zippers and stress points no' as specified / bar
tacked.
NECK LABEL/CARE LABEL 1. Incorrect fiber content, country of
origin, RN number etc. 2. Maintenance instructions do not meet all
federal requirements. 3. Not caught completely or not sewn
securely. 4. Missing/incorrect / illegible. 5. Incorrectly
attached. 20
COMPRESSION ATTACHMENT OF HARDWARE 1. Clasp/snap, rivet which is
defective, damaged incorrectly placed or attached. 2. Eyelet
missing or misplaced. 3. Velcro placement closure not within 50% of
total area mates. 4. Draw cord not free to move as designed. 5.
Length of drawstring not as specified, 6. Ends of drawstrings not
secured (missing stopper). EMBROIDERY (ZONE A) APPEARANCE1. 2. 3.
4. 1. 5. 2. 3.
Use of unauthorized embroidery, Embroidery threads color not as
specified. Pattern/placement not as specified. Insecure beading
sewing. Conspicuous incomplete embroidery. Incomplete logo. Dirty
or unlearned embroidery. Untrimmed, hanging thread.
PRINTING DEFECTS:1. 2.
Wrong color, missing color. Miss registered obvious from 6
inch.
STITCHING 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16.
SPI in excess of more than 3 or less than 2 than the specified.
Ends of stitching (back tacked at least'/. inch/2 or 3 stitches).
Open seams more than 1/4 inch. On outside or'/2 inch on inside. Any
raw edges more than Y4 inch on out side. Run off stitch
(conspicuous) Needle holes. Seams closure uneven, off more than 1/8
inch. Seam twisted, puckered or pleated (conspicuous). Poor mending
or repairing (conspicuous). Gathered/ bunched stitching. Skipped
stitch (401), one skipped stitch in a row permitted; no more than 2
occurrences per seam (lock stitch - 301). Button hole (skipped
stitch, cut not securely caught in fabric, incomplete stitch, uncut
not aligned). Button not securely sewn, not cross stitched when
specified. Bar tacks not as specified length, placement, width,
stitch count or completely missing. Blind stitch (103,503)
excessive pick through 3/32 inch or more, or tight tension causing
distortion or puckering. Beaded stitching (loose top of bobbin
thread). 21
17. 18. 19. 20. 21. 22. 23. 24. 25. 26.
Button or button hole not aligned, causing noticeable bulge.
Conspicuous variation in length of collar points. Conspicuous
high/low pockets (A-Zone). F -ant legs uneven off more than 1/4
inch on any fabric. Part ^,f garment caught in any unrelated
operation or stitching (unauthorized stitches). Seams and stitching
not as specified type. Tight/Loose tension. 24, Top stitching not
uniform greater than -3/4 inch affecting appearance. Permanent
needle hole (needle cut, burrs). Seam allowance (All zones) - join
seam < 1 /2 inch. / double needle setting < inch. Zipper
setting < 1/4 inch. FINISHING AND PACKAGING 1. Not pressed /
folded / hang / assorted as specified. 2. Over pressing or under
pressing/poor pressing defects including-shine, color change,
scorching or any other conspicuous "Hard" pressing defect. 1. Labs,
tickets, tags, logo, hanger size clip missing/incorrect, illegible
or not specified. 2. Item not dry when packed. 1. Adhesive labels
or adhesive residue visible from 3 inch. (?2 inch in any view). 2.
Searn should be pressed open. 3. Burn or scorch mark. 4. Shine
marks on the surface of the garment. 5. Sweaters pressed out of
size. PACKAGING 1. 2. 3. 4. 5. Merchandise folded or packed
incorrectly, resulting in poor appearance. SKU information on box
not same as item in the box. Incorrect poly bag, box dimension.
Size sticker, price tag, hanger, box labeling UPC code etc
incorrectly placed, missing or not as specified. Printed
information incorrect or missing. 6. Poor or improper selling. 7.
Not packed or assorted as specified. 8. Wrong carton marking
(shipping mark).
BUCKLES AND SUSPENDER LOOP1. Broken, rough or sharp edges. 2.
Coating omitted or thickness or coating / plating less than
specified. 3. Wrong color or metal type. 4. incorrect size or type.
1. 2. 3.
Oxidized or corroded. Misplaced, Not attached as
specified.22
DEFECT CLASSIFICATION LIST (MINOR) FABRIC: 1. Broken yarn (one
yarn) zone B/C. 2. Mispick (low contrast) zone C. 3. Barre (low
contrast) zone B. 4. Needle hole (which holes do not run /
enlarge). 5. G a r m e n t s not within specified shade range or
shade band. 6. Printing defects: i) Incomplete coverage of color.
ii) Design and pattern direction not as specified. 7. Mismatched
stripe/ plaid: i) On side seam or seat seam when requested in
construction specification Over Y4 inch. ii) 1i) On placket or pant
fly Over 1/16 inch. iii) On center front panels or placket Over '/8
inch. iv) On pocket or flaps Over 1/8 inch. v) Skewed, bowed or
biased fabric, solid or stripe over'/2 inch. side to side. vi)
Shaded parts / thread / or visible components. COMPONENTS AND TRIM:
1. Any component not of specified color, dimension, or appearance,
2. Hardware trim misaligned.3. 3.
3.
Incorrect position of snaps in excess of 1/8 inch's-,an the
specified. Untied cord. Velcro, placement (closure) not within 75%
of total area mates.
INTERLINING AND PADS:1. 2. 3.
Type of interlining or pad not as specified. Misplaced fused
interlining or pad location. 0 Insecurely attached pad.
LABEL. 1 2. Label must be positioned at specified location + Y4
inch and fully visible. Crooked label.
23
THREADS: 1. Outside, Uncut thread over '/4 inch. 2. Inside Uncut
thread over 1/2 inch seen hanging below a cuff or hem or visible as
Presented. STITCHING: 1. 2. 1. 2. Topstitching Single or double
needle not overlapped, stitch on stitch at start and finish. Poorly
objectionably mended (C-zone). Gathering or bunched stitching (B
& C zone). 1/13, Sewn in pleat over Y4inch. (C zone).
CONSTRUCTION: (FRONT, BACK AND ASSEMBLY DEFECTS)1. 2. 3.
Knitted only Insecure shoulder tape. Fronts are uneven at the
bottom in excess of 1/4 inch. Uncle- facing shows on the top side
of the garment. Component to component or joining seams (rib cuff
seam to sleeve seam, crotch to seat, waistband to side seam and
underarm seams) -seam - alignment worse than % Inch. Darts uneven
in length in excess of % inch. Darts poorly shaped with large
bubbles at the end. Darts not properly located. Waistband irregular
or not uniform in width in excess of 1/4 inch. Right versus left
side seam / in seam difference not exceeds 1/4 - 1/2 inch. Neck rib
and short sleeve cuff rib width variance greater than + 3/,s inch.
Long sleeve cuff rib, bottom rib and turtleneck rib width variation
greater than + X inch. Fly that gaps or doesn't lay flat, exposed
zipper tape when fly is closed.
4. 5. 6. 7. 8. 9. 10. 11. 12.
SLEEVE AND ARMHOLE DEFECTS 1. 2. 3. 4. 5. 6. Sleeve head stay
stitch showing on outside. Underarm seam not aligned with side seam
in excess of X inch. Cuffs uneven in size and shape. Cuff facing to
sleeve seam misaligned in excess of Y4 inch. Sleeve to side seam
misaligned in excess of Y4 inch. Right versus left sleeve lengths
difference over 1/2 inch. COLLAR / COLLAR SETTING, LAPEL AND CUFF
DEFECTS 1. Excessive fullness, puckers or twisting of top collar.
24
2.
Collar points distinctively ill-shaped or not uniform.
CONSTRUCTION 1. 2. 3. 4. 5. Corded, piped or other insert trim
conspicuously uneven, loose or tight. Under collar showing outside
of top collar, topstitch seams not balanced top to bottom Collar
noticeably off center when attached to garment. Center back neck
seam not covered by collar. Cuff facing uneven, twisted or poorly
sewn.
(rolled).
POCKET DEFECTS
1.2. 3. 4. 5. 6.
7.
Raw edge of pocket not square. Corresponding pockets
horizontally uneven or misaligned in excess of 1/4 inch. Flap and
pocket pattern mismatched. Weight and color of pocketing material
not according to specification. Dog ears at pocket corners, more
than '/8 inch. above top of pocket. Non-uniform shaped or biased
pockets more than 1/4 inch, side to side or top to bottom,
noticeable at arms length. Pocket width bigger than flap in excess
o f 1/8 inc
BELT LOOP DEFECTS1. 1.
1. 1. 2.
Belt locos incorrectly placed in excess of '14 inch. Color c-
shade of loop not as specified. Thread color must be matching
unless otherwise specified. Conspicuously crooked belt loop. Width
of belt loop more than % inch. too wide too narrow.
HEM DEFECTS 1. 2. 3. 4. 5. Excessively puckered or twisted hem.
Open hem greater than 1/4 inch. Hem sleeve uneven, twisted or
poorly sewn. High/lpN bottom hem difference greater than Y4 inch.
side to side, or back to front. Lining less than 1/2 inch. below
top edge of the shell hem turn back.
25
BUTTON/BUTTONHOLE DEFECTS1. 2. 3. 4. Improper button hole size.
Ragged edges caused by cut if dull knife causing fabric pulls.
Thread shade that does not match specified color. Incompatible
density of stitching in relation to the fabric.
FINISHING 1. 2. 3. Draw cord length not as specified. Odours
Offensive odour (Chemical odour). Improper Sealing.
SAMPLING TECHNIQUEThe purpose of sampling is to draw correct
conclusion about the population from the' sample, now if the
sampling is not proper, we may be misguided for taking action onthe
basis of wrong sampling. Again a inspector can not check all the
items produced in a factory in the whole day, it will cause more
man power, more cost, more time and more labor. If proper, sampling
technique is used to draw sample, it will not only reduce these fa
cto rs, w i ll al so red u ce the mo n o ton o u sne ss o f th e in
sp e cto r . On e o f th e m o s t important thing of sampling
technique is the business of the inspector. Inspector can not take
sample as per his wish, he must follow the random number table and
probability each item to be drawn is equal. There are various types
of sampling of which, sample random sampling, stratified random
sampling, systematic sampling are commonly used. SIMPLE RANDOM
SAMPLING :- Is a method of selection n units out of N, such that
every one of the Cn samples has an equal chance of being chosen. It
is the simplest type of probability sampling and is the basis of
most of the other sampling methods. In practice a single random
sample is drawn unit by unit. I he units of the population are
numbered I to N.A series of random numbers between I and N are
drawn with the help of random number table or computer which
produces such table.
USE A RANDOM NUMBER TO SELECT A SAMPLE:- the RAND Corporation of
USA has published a random number table in 1955 in the name " A
million random digits with 100000 normal Deviates" To select a
sample with this table, let us consider we have 750 items numbered
from 1 to 750 on each item and we want to draw a sample of size 5.
For these purpose we need to select three digits number 001 to 750.
First it is necessary to determine the starting point of the table.
The random number table contains 50 rows and 50 columns of digits.
We are starting from 8 t h row 39 t h column from there the first
number is 471, 098, 443, 335 1 015 it we arrange 26
them in order then 015, 098, 335, 443, 471. Again we want to
select sample of seize 10 from a population 500, for this we have
to select three digit number i.e. from 001 to 500. Let us start
from row 30 arid column 11 then our first number will be 732 but it
is not in our serial no so we will exclude it, by going down we
will have 752, 640, we will also exclude these. Next 268, 454, 013,
201, 017, 194, 361, 452, 419, 312 excluding all the numbers which
are out of serial. Arranging the numbers in order 013, 017, 194,
201, 268, 312, 361, 419, 452, 454 these are the sample numbers
which we want to select randomly.
PRE-SHIPMENT SURVEY BY ACCEPTANCE SAMPLINGACCEPTANCE SAMPLING:-
Is the art or science that deals with procedures in which decision
to accept or reject lots or process are based on- the examination
of samples. 100 percent inspection is generally not justified
because of time and cost as well as for t h e s h o r t a g e o f t
r a i n e d ma n p o w e r . G o o d sa m p l i n g i n sp e c t i
o n , w h e r e t h e i t e m s inspected are examined carefully
may even provide. Better assurance -of product quality than 100
percent inspection with carelessness. The purpose of acceptance
sampling is to specify course of action not to control lot quality.
Acceptance sampling plan merely accepts c, , rejects lots.
Generally we like to ensure that lots of manufactured goods do not
contain an excessively large portion of defective items. This is
achieved mainly through the technique of sampling inspection.
Acceptance sampling has indirect effect on improvement of quality
through its encouragement by high rate of acceptance of good
quality and through discouragement of bad quality by high rate of
rejection. It also reduces the risk of rejection of good lots and
accepting of . bad lots on the basis of sample. TERMINOLOGY OF
ACCEPTANCE SAMPLING LOTS SIZE :- Is the number of units in the lot
and is denoted by "N" SAMPLE SIZE :- The number of units in the
sample and is denoted by "n" LOT INSPECTION :- A specific quantity
of similar material, or a collection of similar units, offered for
inspection and acceptance at one time. SAMPLING INSPECTION PLAN:- A
specific plan which states (a) the sample size (b) The criteria for
accepting, rejecting, or taking another sample, to be used in c
inspe ting a lot. ACCEPTANCE NUMBER :- The large number of
defectives (or defects) in the sample or samples under
consideration that will permit the acceptance of the inspection lot
is called acceptance number, and is denoted by "Ac". REJECTION
NUMBER :- The smallest number of defectives (or defects) in the
sample or samples under consideration that will require the
rejection of inspection lot is called rejection number, and is
denoted by "Re". PRODUCER'S RISK :- The probability of rejecting a
lot under the sampling inspection plan when the fraction defective
in the lot is actually with in specified limit is called producer's
risk and is denoted by "Pp" 27
CONSUMER'S RISK :- the probability of accepting a lot with
higher fraction defective than the specified limit under the
sampling inspection plan is called consumer's risk. And is denoted
by "Pc". SINGLE SAMAPLING INSPECTION PLAN:- Is the sampling
inspection plan in which a decision to accept or to reject a lot is
reached after the inspection of a single sample. PROCESS AVERAGE
QUALITY:- Expected quality of products form a given process,
usually estimated from first sample inspection results of past
lots. ACCEPTABLE QUALITY LEVEL :- The maximum percent defective
that, for purpose of sampling inspection, can be considered
satisfactory as a process average is called acceptable quality
level anti is denoted by AQL. PROBABILITY OF ACCEPTANCE :-
Probability that a lot or will be accepted is called probability of
acceptance and is denoted by "Pa" OPERATING CHARECTERSTIC CURVE OR
O.C CURVE :- A curve showing the relation between the probability
of acceptance, either lot quality or . process quality, which ever
is applicable is called O.C CURVE. The stealer the OC CURVE, the
greater is the protector to the consumer against accepting a bad
lot. AVERAGE SAMPLE NUMBER:- The expected value of the sample size
required for Coming to a decision, i.e, for acceptance or rejection
of a lot, under the sampling inspection plan is called average
sample number and is denoted by ASN. The curve obtained by plotting
ASN against "P" is called ASN curve. Lower the ASN curve better is
the sampling inspection plan. MAJOR DEFECT.- A major defect is a
defect that is likely to result in failure, or to reduce materially
the Liability of the unit of product for its intended purpose.
MINOR DEFECT:- A minor defect is a defect that is not likely to
reduce m a t e r i a l l y t h e u s a b i l i t y o f t h e u n i
t o f p r o d u c t for its intended purpose, or a departure from
established standards having little bearing on the effective use or
operation of the unit. Minor defects may be classified into two
categories, more important minor defects may be designated as Minor
"A" and less important ones, Minor "B" C R ITOR IA FOR S H IFTIN G
TO TIGH TE N E D INSPECTICN:- When normal inspection is on effect,
tightened inspection to be instituted when 2 out of 5 consecutive
lots or batches have been rejected on original inspection.C R I T O
R I A F O R S H I F T I N G TO N O R M A L I N S P E C T I O N F R
O M TIGHTENED INSPECTICN:- When tightened inspection is in effect,
normal inspection shall be
instituted when 5 consecutive lots or batches have been
considered acceptable on original inspection, criteria for shifter
to reduced inspection:- When normal inspection is on effect,
reduced inspection maybe institute when, (a) The preceding 10 lots
or batches have been on normal inspection and has been accepted on
original inspection.
28
(b) (c)
(d)
The total number of defects in the samples from the preceding 10
lots or batches are equal to or less than the desired level.
Production is at a steady rate. Reduced inspection is considered
desirable by the responsible authority.
CRITERIA FOR SHIFTING TO NORMAL INSPECTION FROM REDUCED
INSPECTION :- When reduced inspection is on effect, normal
inspection must be reinstated whenever a lot or batch is rejected
or production becomes in e-regular .or delayed or other conditions
warrant that normal inspection shall be instituted.
AQL SYSTEM FOR ACCEPTANCE SAMPLING (US-MIL-STD 105E)The AQL
(Acceptable Quality Level) concept was first devised in connection
with the development of statistical acceptance sampling for the
Ordinance department of the U.S. Army in 1942, modified as MIL-STD-
105A in 1950, MIL-STD-105B in 1958, MILSTD-105C in 1961,
MIL-STD-105D in 1963. American, British, Canadian military agencies
has accepted it as common standard of acceptance sampling, that is
why it is also called ABC, standard. Later on this standard has
accepted by most of American and European organizations. Latest
development of these series is MIL-STD-105E in 10 may 1989.
HOW TO USE (US-MIL-STD-105E) For the use of 'US-MIL-STD-105E we
have to choose level of AQL first, next step is to find out sample
size code letter according to lot size from the sample size code
letter table, then: with" the help of sample size code letter and
AQL level, to find out acceptance number and rejection number form
the normal or tighten, single or double sampling table of
US-MILSTD-105E.
CONTROL OF NON CONFORMING PRODUCTS Section 6 9.1 PURPOSE:
To prevent the dispatch of nonconforming products to the
customer. 9 .2 S C OP E : This section applies to the products
which do not conform the require quality. 9.3 ACTIVITIES:
9.3.1 Non-conforming goods are identified during the checking of
receiving section. Process inspection or final inspection.
When a major nor conformance is discovered i.e. (one that
requires a managerial"{.,29
executive decision regarding it's disposition) it is so
identified and segregated," subject to the appropriate management
decision, the defective goods are reworked, accepted on concession,
re-graded or rejected. W`here appropriate, the customer is
consulted concerning any concession.
CONCLUSIONQuality has always been a primary requirement and
consider to be the life of a garment. There is no denying the fact
that XYZ Ltd. had 4 been following Quality Control System in the
production process since its birth but there might have been
differences in those applications in her five factories. Compiling
this quality manual is a humble effort to put almost all necessary
details of Quality Control System to ensure that all our factories
have a written Manual/ Guideline in black and white to follow. In
the beginning we will not concentrate on the statistical Quality
Control System. We will follow this after a while when we have
enough and required manpower to exercise that. Any positive
inclusion in this manual which will help the factories in improving
quality is always welcome; but has to done with prior approval from
the Managing Director, XYZ Ltd. We all need to educate and train
our work force in line with this Quality Manual to try ands
streamline our quality system. Our united and sincere effort only
can help to improve in the sector of quality.
XYZ Ltd. QUALTIY MANUAL Prepared Date : Issued date :
Prepared by : Checked by : Approved by :
30