Quality Management Systems
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Quality Management Systems
Overview
• What is Quality Management System?
• Quality Management Requirements
• ISO 9000 Series of Standards
• Sector Specific Standards
• ISO 9001 Requirements
• Quality Management System Process
• How QMS systems spreads through Organizations
What is Quality Management System?
• The System that Customers or Marketing are suggesting
• Or Demanding Compliance to a Quality System
• Improvements in Processes or Systems for Global Deployments of
goods or services
Quality Management System Requirements
• General Requirements
• Documentation
ISO 9000 Series of Standards
• Generic In Scope
• Dynamic By Design
• Purpose is to
• Unify Quality terms and definitions
• For Globalizing industries
• Demonstrate a supplier’s capability of controlling its processes
ISO 9000 Series of Standards
• ISO 9000 (Understanding and Planning)• Provide the fundamental concepts related to QMS and
terminologies used in later two standards
• ISO 9001 (Applying or Implementing)• Provide requirements for registration by defining conformity of
QMS to Customers, regulatory and org. own requirements
• ISO 9002 (Maintenance & Sustainability)• Provide guidelines for performance improvements that an
organization can use to Improve QMS Performance
Sector Specific Standards
• Systems that are specific to a particular industry such as
automotive or aerospace
• These system used ISO 9001 as the basic framework and
modify it as their needs
Sector Specific Standards
• AS9100
• Objective of the system is to unify the requirements of NASA, DOD, FAA, while satisfying the aerospace industry needs
• ISO/TS
• Unify automotive supplier quality requirements
• Continuous Process improvements
• Defect prevention
• Reduction of variation
Sector Specific Standards
• TL 9000
• Created to developed standard for Telecommunications organization
• It defines
• Design & Development of the Telecommunication Product or services
• Production & Delivery
• Installation & Maintenance of Telecom. Products or services
ISO/TS Levels
• ISO 9001
• Sector Specific Requirements
• Company Specific Requirements
ISO 9001 Requirements
• Scope
• Reference
• Terms & Definitions
• Quality Management System (QMS)
• Managements
• Resource Management
• Product Realization
• Measurement, Analysis and Improvements
Quality Management System Process
QMS continuous Improvements
Management Responsibility
Product need & Realization
Measurement analysis &
Improvements
Resource Management
Input Requirements
Output Product
Customer Satisfaction
Process trigger
Feedback
How QMS spreads through Organization?
Supplier 1
Firm A Firm B Firm C
Supplier 2ISO certified
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