Quality Management System. Lecture Outline Meaning of Quality Total Quality Management Quality Improvement and Role of Employees Strategic Implications.

Quality Management SystemQuality Management System

Lecture OutlineLecture Outline

Meaning of QualityMeaning of Quality Total Quality ManagementTotal Quality Management Quality Improvement and Role of Quality Improvement and Role of

EmployeesEmployees Strategic Implications of TQMStrategic Implications of TQM Six SigmaSix Sigma

Lecture Outline (cont.)Lecture Outline (cont.)

TQM in Service CompaniesTQM in Service Companies Cost of QualityCost of Quality Quality Management and ProductivityQuality Management and Productivity Identifying Quality Problems and CausesIdentifying Quality Problems and Causes Quality Awards and Setting Quality Quality Awards and Setting Quality

StandardsStandards ISO 9000ISO 9000

Meaning of QualityMeaning of Quality

Webster’s DictionaryWebster’s Dictionary degree of excellence of a thingdegree of excellence of a thing

American Society for QualityAmerican Society for Quality totality of features and characteristics that totality of features and characteristics that

satisfy needssatisfy needs

Consumer’s and Producer’s PerspectiveConsumer’s and Producer’s Perspective

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