Quality Management Study Cases

Quality Management –Study Cases

Andrea Gentil

Business Expert

www.oquma.com

2010-07-27

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OQUMA – Quality Management

OQUMA provides an online software service

to manage the full quality system.

• Templates and examples

• Documents and records

• Agenda and tasks

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Introduction

• Services

• Software

• Hardware

• Processed materials

ISO 9000:2005 defines 4 generic product

categories:

• Transport

• Computer program

• Engine mechanical part

• Lubricants

Categories: Examples:

We introduce our two most representative cases:

• NotreCompagnie (products)

• UnsereFirma (services)

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NotreCompagnie:

• The company provides excellent designed and

innovatively shaped cups and mugs

• The company is implementing its management system ,

and made its first management review.

• OQUMA registered users: 3

Name Job Function

Florent Brel Production Control QMS Responsible – Document

Author

Jean P. Belmond Production Manager Management Representative –

Document Reviewer

Philippe Starck President Top Management – Document

Approver

Under a document management ideal scheme , it is desirable to have three

actors : Author, Reviewer and Approver

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UnsereFirma:

• The company provides on time communications

repairing services

• The company is implementing its management system ,

and made its first management review.

• OQUMA registered users : 3

Name Job Function

Florence Kissinger Service Control QMS Responsible – Document

Author

Kamilla Busch Service Department

Manager

Management Representative –

Document Reviewer

Barbara Schmidt President Top Management – Document

Approver

Under a document management ideal scheme , it is desirable to have three

actors : Author, Reviewer and Approver

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Access to Study Case

Step 1 – Log in to the system:

http://service.oquma.com

NotreCompagnie:

Usuario: nc.demo1

Password: nc.demo1

UnsereFirma:

Usuario: uf.demo1

Password: uf.demo1

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Documents and Records

Step 2 - Documents: Both companies

uploaded manual chapters, operative

procedures and work instructions

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Documents and Records

Step 2 - Documents: NotreCompagnie

manual approval workflow

Improve Improve

To Review To Approval To Publish

Draft Review PublishedApproval

Florent Brel

QMS

Responsible

Jean P. Belmond

Management

Representative

Philippe Starck

Top Management

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Documents and Records

Step 3 – Records: Both companies uploaded

fulfilled records

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Documents and Records

Step 3 – Records: NotreCompagnie audit

program approval workflow

Improve

To Approval To Publish

Draft PublishedApproval

Florent Brel

QMS

Responsible

Jean P. Belmond

Management

Representative

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Agenda and Tasks

Step 4 – Pending Tasks: Each user has

pending tasks according to the document

status.

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Conclusion

1. Introduction

2. Access

3. Documents and

Records

4. Agenda and Tasks

In this presentation we described two study

cases:

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Andrea Gentil

Business Expert

www.oquma.com

Quality Management –Study Cases

Thank you for you attention