GC-QUA-TEM-158 Uncontrolled when saved or printed Page 1 of 38 8/10/2020 Ver: 14.0 Always refer to GENIE for latest version Print Date: 9-Nov-20 Project Document ID Code #: 6119-QUA-MP-001 QUALITY MANAGEMENT PLAN The Bays Road Relocation QUALITY MANAGEMENT PLAN Site Details Principal: Sydney Metro Site Name: The Bays Precinct Project Number: 6119 Project Commencement Date: 09 th November 2020 Issue Date: 3 rd November 2020 Document ID Code: 6119-QUA-MP-001 2020 Georgiou Group Pty Ltd Reproduction of this document, in whole or in part, in any format or media is prohibited without express permission from the authorised Quality Representative of Georgiou.
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GC-QUA-TEM-158 Uncontrolled when saved or printed Page 1 of 38 8/10/2020 Ver: 14.0 Always refer to GENIE for latest version Print Date: 9-Nov-20
Project Document ID Code #: 6119-QUA-MP-001
QUALITY MANAGEMENT PLAN
The Bays Road Relocation
QUALITY
MANAGEMENT PLAN
Site Details
Principal: Sydney Metro
Site Name: The Bays Precinct
Project Number: 6119
Project Commencement Date:
09th November 2020
Issue Date: 3rd November 2020
Document ID Code: 6119-QUA-MP-001
2020 Georgiou Group Pty Ltd
Reproduction of this document, in whole or in part, in any format or media is prohibited without express permission from the authorised
Quality Representative of Georgiou.
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Project Document ID Code #: 6119-QUA-MP-001
QUALITY MANAGEMENT PLAN
The Bays Road Relocation
Version Date Revision Details Compiled
by Project Quality Representative
Project Manager
PM Line Manager
A 16/10/2020 Initial Submission for Review
Brad Collins
Name:
Richard Kelly
Signature:
Name:
Brad Collins
Signature:
Name:
Adam Boyd
Signature:
B 3/11/2020 Re-issue following comments
Richard Kelly
Name:
Richard Kelly
Signature:
Name:
Brad Collins
Signature:
Name:
Adam Boyd
Signature:
C 9/11/2020 Updated reference to Georgiou Procedure
Richard Kelly
Name:
Richard Kelly
Signature:
Name:
Brad Collins
Signature:
Name:
Tim Page
Signature:
1.0
Name:
Signature:
Name:
Signature:
Name:
Signature:
Name:
Signature:
Name:
Signature:
Name:
Signature:
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Project Document ID Code #: 6119-QUA-MP-001
QUALITY MANAGEMENT PLAN
The Bays Road Relocation
TABLE OF CONTENTS
1. INTRODUCTION AND PURPOSE ................................................................................. 6
1.1 Amendments and Authorisation ........................................................................... 6
1.2 Communication of Plan ...................................................................................... 6
Attachment A - Quality Policy ................................................................................ 33
Attachment B - Project Organisation Chart ................................................................ 34
Attachment C - ISO9001:2015 - Cross reference table .................................................. 35
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Project Document ID Code #: 6119-QUA-MP-001
QUALITY MANAGEMENT PLAN
The Bays Road Relocation
Attachment D – Acknowledgement of Accountabilities and Responsibilities ....................... 37
Attachment E – Register of required Inspection and Test Plans ....................................... 38
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Project Document ID Code #: 6119-QUA-MP-001
QUALITY MANAGEMENT PLAN
The Bays Road Relocation
1. INTRODUCTION AND PURPOSE
This document describes the Quality Management controls that shall be established and implemented by the Georgiou Group to ensure that The Bays Road Relocation project is conducted in accordance with contract requirements, the Georgiou Management System (GMS) and any additional Sydney Metro contract requirements.
This Quality Management Plan is written in accordance with Georgiou’s Quality Management System which is certified
as meeting the requirements of AS/NZS ISO 9001:2015.
Where any ambiguity is detected between the requirements in this project Quality Management Plan and the
Contract, then the requirements of the Contract will take precedence.
1.1 Amendments and Authorisation
The latest approved version of this Plan will be available for all Project personnel on the Electronic Document
Management System (DMS).
This Management Plan and other related documents will be reviewed annually or at any time as a direct result as a
result of:
Changes to Company procedures or processes; Changes to key personnel or resources; Changes in legal and other obligations; Findings from an audit or inspection; Findings from a non-conformance or significant incident or near miss; Significant changes to site conditions and/or work methods; Changes in other Management Plans integral to this one; Changes in design and construction process influencing Quality Management such as a product or process; Any changed or new process requiring documentation that to which the existing Quality Management Plan
does not address.
Reviews shall be undertaken in consultation with key stakeholders to ensure all work locations and impacts are
considered. A record of the date and comments relating to any revisions of this document shall be included in the
revision table. A revised Management Plan will be submitted to Principals Representative within ten (10) working
days, detailing the changes.
1.2 Communication of Plan
The Project Manager is accountable for ensuring that
Reference to the management plans is communicated at induction; Site communication forums will also be used to communicate specific requirements of the plans; Any changes made to the Management Plan are communicated to all affected persons on the site.
When a new revision to the document is available, a notification email will be distributed to all project personnel by the Document Control Team advising of the update.
The functional Manager is responsible for the implementation and review of the Plan. The Project Director will approve new revisions of the Plan via the review and approval process as detailed in the Document Control Procedure.
Personnel holding key responsibilities and accountabilities under this plan shall sign Appendix D as acknowledgement of having read and understood position requirements.
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QUALITY MANAGEMENT PLAN
The Bays Road Relocation
Functional Manager Authorisation Distribution List
Name: Richard Kelly
Position: Engineering Manager
Project Director (GRG) X
Quality Manager (GRG) X
Construction Manager (GRG) X
Safety Manager (GRG) X
Commercial Manager (GRG) X
Environmental Manager (GRG) X
Project Manager (GRG) X
Supervisor (GRG) X
Project engineer / Site engineer (GRG) X
Project Manager Authorisation TBRRW Quality and Design Manager (SM) X
Name: Brad Collins
Position: Project Manager
TBRRW Senior Project Manager (SM) X
TBRRW Project Manager (SM) X
TBRRW Project Engineer (SM) X
1.3 Supporting Management Plans
The following plans have been developed to support this management plan:
Project Management Plan; Project Health and Safety Management Plan; Construction Environmental Management Plan; Construction Traffic Management Plan; Community Communications Strategy; Records Management Plan; and COVID-19 Management Plan.
1.4 Terminology & Definitions
Terms and definitions used within this document are further explained in Georgiou’s Terminology & Definitions
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QUALITY MANAGEMENT PLAN
The Bays Road Relocation
2. PROJECT CONTEXT
2.1 Scope of Works
Sydney Metro is proposing to configure the internal port road network at Rozelle to facilitate the orderly urban renewal of the Bays West area while maintaining access to the White Bay Cruise Terminal and other port operations at Glebe Island and White Bay. This includes long-term urban renewal initiatives for the Bays West area and works for various future developments within the locality, including critical works for the proposed Sydney Metro West. The proposal also provides the opportunity to improve road safety by reducing conflicting traffic movements in the internal port road network.
The proposal would be completed in two phases and would comprise the following key features:
Reconfiguration of the intersection at Port Access Road / Sommerville Road / Solomons Way
Relocation of Port Access Road to the south-west
Line marking and signage at Port Access Road, Sommerville Road and Solomons Way in the east of the proposal site to establish one-way flows and reduce conflicting traffic movements
Relocation of Cement Australia Truck Parking Licenced Area to the north-east.
2.2 Requirements of Relevant Interested Parties
Relevant Party Key Requirement Key Obligations Monitoring/Review Process
Sydney Metro
Delivery of products and services to required specifications and timeframes.
Head Contract
Applicable legislation, codes and ISO, AS/NZS standards
End user requirements
Nominate Quality Representative and/or delegates
Head Contract Review
Communication (section 8)
Monitoring Measurement of Products/Services section 17
Principal Survey (section 4.1)
Georgiou Group Delivery of project aligned to Georgiou Values
Head Contract
Applicable legislation, codes and ISO, AS/NZS standards
Head Contract Review
Project Reviews (section 15 & 22)
Principal Survey (section 4.1)
Employees
Employment and career fulfilment aligned with Georgiou values (Safety, People
Induction, Training and ongoing Professional Development
Safe Workplace
Human Resources (section 7.1)
Project Safety Management Plan
Project meetings (section 8)
Community
Interface through the delivery of products and services Dealing with sensitive areas
Project specific community requirements
Noise, heritage, protection of waterways
Construction Environmental Management Plan
Waterway Management Plan
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QUALITY MANAGEMENT PLAN
The Bays Road Relocation
Statutory and
Regulatory
Authorities
Georgiou complies with applicable legislation associated with its operations
Compliance with Commonwealth and State Acts and regulations, Codes and Standards
Legal Obligations review
Project specific Inspection Testing and Certification processes.
Subcontractors
/Suppliers
Supply products/services in accordance with Georgiou head contract or subcontractor requirements; Common goals aligned with Georgiou for business development and enhancement.
Subcontract/Supply Agreement
Applicable legislation, codes and standards
Selection/Evaluation process
Subcontract reviews/project meetings
Project specific Inspection Testing and Certification processes.
Vendor performance reviews
2.3 Quality Contractual Requirements
The following head contract documents are referenced in the development of this plan, and the management
processes on the project:
IC-QA-G1 – QA Specification – Job Specific Requirements
IC-QA-G2-C2 – QA Specification – General Requirements
SM-19-00124184 – General Specification – Management of the Project
SM-19-00124187 – General Specification – Plans and Reporting
IC-QA-Q6 – QA Specification Q6
2.4 Codes and Standards
Georgiou maintains an online subscription to Australian and other standards. The project will be conducted in
accordance with all relevant Codes and Standards. Principally these are;
AS/NZS ISO 9001:2015 Quality Management Systems AS/NZS ISO 14001:2015 Environmental Management Systems AS/NZS ISO 45001:2018 Occupational Health and Safety Management Systems AS/NZS ISO 31000:2009 Risk Management
In addition to the above standards, numerous standards will apply to the project. Relevant codes and standards will
be detailed in relevant documentation, including but not limited to Management Plans, Work Method Statements and
Inspection and Test Plans.
2.5 Interface with other Management Plans
Consistent with the Georgiou’s integrated approach to The Bays Road Relocation project, the project management plans
are submitted as a suite of documents with specific relevance, hierarchies and interdependencies. Collectively these
plans provide the governance framework through which the Project will be planned, delivered, monitored and
continuously improved.
The Project Construction Management Plan is the principal, overarching document in the suite by which all other
project plans are regulated.
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3. PROJECT QUALITY SYSTEM AND PROCESSES
The work performed by Georgiou involves a number of processes and sub-processes where the following five points
should be applied:
I. Identify Customer requirements
II. Plan the work
III. Conduct the work
IV. Control and monitor the work
V. Continuous improvement
This systematic approach can achieve results when used as the basis for analysis, planning, resource allocation and
controls within the quality management system, and for understanding and improving the associated system
processes. To achieve this objective, we plan, implement and control systems through various applications.
Georgiou has established a management system defined as the Georgiou Management System (GMS). The GMS
comprises company documents such as Policies, Standards and Procedures and electronic systems and applications
to enable business activities and deliver successful project outcomes. The GMS is housed on the company Intranet,
GENIE, and available to the project team.
This quality management plan details the project specific inputs, outputs and the sequence and interaction of
processes to be employed in order to address requirements for the project defined in section 2.
Where required to control work processes or meet Principal requirements, project specific procedures and templates
shall be established. These documents will be controlled and issued in accordance with the requirements of this
management plan.
Georgiou will be utilising Civil Pro as a desktop and mobile solutions to maximise Sydney Metro’s integration and
minimise administration. Civil Pro will assist the project team in managing various project registers easily in the
intuitive and user friendly desktop apps, then access and extend this same information in the field with checklist
generation and verification, lot creation and test request generation.
Civil Pro will be utilised to simplify the task of compliance with contract specifications, and lot records verification
and handover. Our comprehensive system generates and tracks each step of the process.
The following characteristics will be managed through Civil Pro.
Construction working Lots
Inspection and Test Plans
Inspection and Test Checklists
Non Conformances
Photo records
Lot Quantities
Approvals and Hold Points
Approvals and Witness Points, and
Document Management
Progressively, completed documents will be uploaded onto Teambinder at the completion of each stage, which is the
Project Document Collaboration System (PDCS) nominated for the project. This is where all records are to be
maintained and can be shared from here to all stakeholders as required. Further information on the details of this
system can be found in the Records Management Plan
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QUALITY MANAGEMENT PLAN
The Bays Road Relocation
3.1 Project Information Systems
The following applications will be utilised for The Bays Road Relocation Project as part of the Project Quality System;
Application Function
Teambinder The Project Document Collaboration System (PCDS) for
managing project documentation correspondence with
internal and external customers.
Civil Pro Lot based Quality Assurance software
e-Procurement Web based system for raising purchase orders for procuring
goods and services.
Document Management
System (Worksite)
Electronic document and record management system used
for Georgiou internal correspondence and record keeping.
GENIE Georgiou’s Intranet. Used to provide staff with company
information, including news stories, alerts and access to
Corporate Policies, Procedures and templates.
AutoCAD Design
Beakon Mobile and web based application for the management of
HSEQ data including incident reports, tasks and compliance
measurement.
HRIS Web-based Human Resources Information System used for
Recruitment, On-Boarding, Performance Management and
Employee Leave.
Timesheets Web-based system for recording employee working hours.
COINS Financial Accounting
Primavera Construction Program/Schedule
Terramodel Survey modelling, digital design modelling, plan-metric &
volume-metric computations
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The Bays Road Relocation
4. LEADERSHIP AND COMMITMENT
It is Georgiou’s intent that its managers and supervisors at all levels, by means of their actions and behaviour, provide
visible and pro-active commitment to Quality issues relevant to the business.
Demonstrated proactive and visible leadership and commitment to Quality on this Project shall include carrying out
initiatives and activities such as:
Setting clear Quality objectives Senior management conducting site visits Promoting initiatives relating to Quality performance Senior management participating in audits Involving the workforce in addressing Quality issues Encouraging open communication on Quality issues Encouraging an environment of continual improvement Adhering to the Standards set by Georgiou Management System The recognition and reward of outstanding contributions to Quality performance
4.1 Customer Focus
The Project Manager is responsible for ensuring a focus on customer requirements is maintained throughout
delivery of the project.
Customer and applicable regulatory requirements will be determined and monitored through the processes
detailed in Section 2.
Risk and Opportunities shall be identified through the processes detailed in Section 6.
A focus on enhancing customer satisfaction shall be maintained through;
o Regular communication via project meetings.
o Principal Survey. Georgiou maintains a Principal survey process which is monitored through regular
reporting to the Senior Management Group. Georgiou will introduce this process to the Principal or
their representative at the commencement of the project. In the event the Principal declines to
partake in the survey process, monitoring will occur via regular project meetings.
4.2 Quality Policy
This Quality Management Plan has been prepared in accordance to Georgiou’s Quality Policy, included as appendix
A. The Quality Policy is signed by the Company’s CEO and is reviewed for continued suitability by the Executive Team
as part of the management review process.
The Quality Policy shall be communicated to all employees, contractors, labour hire personnel, sub-contractors and
visitors during the induction process and shall be available at the Project site (typically noticeboard and/or Intranet).
A copy of the Quality Policy is included in Attachment A of this document.
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5. ACCOUNTABILITY AND RESPONSIBILITY
The NSW Business Unit operates from its regional office located in Sydney. The Executive General Manager East
Coast reports to the Chief Executive Officer of Georgiou Group and is responsible for the effective management of
NSW Business Unit projects.
The National HSEQ Manager has overall responsibility for quality, safety and environment functions within the
Georgiou Group, and is independent of the State and project management and reports to the Chief Financial
Officer. The National HSEQ Manager is the Management System Representative as defined in the Georgiou Quality
Manual GC-HSE-MAN-128.
Georgiou will appoint an Engineering Manger for the project who is directly responsible to top management and
who has the defined authority and responsibility for ensuring that the requirements of the Project Quality Plan and
associated quality management system procedures are implemented and maintained on the project. The Project
Engineering Manager will hold the following minimum qualifications and experience;
Degree qualified engineer
5 years of working experience in construction with a minimum of 3 years of experience in a similar role
5.1 Project Organisational Structure
The Project Manager is accountable for the Quality of The Bays Road Relocation Project and is assigned the
necessary authority and responsibility by their General Manager to enable them to fulfil the requirements of this
Plan and the requirements of Georgiou’s Quality management System.
The Project Organisation Structure for the project is included as Attachment B. The Project Organisation Chart
shall be displayed at a prominent location within the project worksite.
5.2 Responsibilities, Authorities and Communication
Authorities and responsibilities for all key Project positions are defined in Job Descriptions below and in the Quality
procedures and work instructions.
Project Manager
The Project Manager has overall authority in the determination of all matters affecting the implementation and operation of the project. The Project Manager reports to the Construction Manager. The Project Manager is responsible for:
Reviewing for suitability and authorising the project Quality Management Plan (QMP) and other project plans;
Assigning Quality responsibilities to all project personnel;
Authorising project specific process procedures
Ensuring all project personnel are suitably trained, and possess the necessary skills, to undertake their designated Quality responsibilities
Overall authority and responsibility for participating and coordinating the development of the project Risk Assessment (CRAW)
Continually monitoring of Quality performance to ensure compatibility and continued effectiveness with the Group’s policy, objectives and other requirements;
Reporting to the Construction Manager on the Project’s Quality performance;
Allocating resources to ensure the project Quality objectives are achieved;
Participating in the review of the Quality system and other relevant Quality meetings and programs;
Authority to appoint suppliers/subcontractors within Delegated Authority Limits;
Ensuring the change management process is effectively implemented;
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Liaising with the Principal on Quality issues and performance.
Promoting customer focus throughout delivery of the project
Engineering Manager
Is responsible for:
Liaises with the Project Manager/Project Superintendent for the implementation of the PQP and Quality related
issue resolution at site;
Liaises with Sydney Metro on Quality issues and performance
Review and close out of Construction work lots in Civil Pro
Attending meetings and identifying and reporting any Quality Management System issues;
Assisting in the auditing / assessment of suppliers/subcontractors;
Reviewing inspection reports and ensuring any actions required are initiated;
Ensuring subcontractors fulfil their Quality system obligations;
Verifies by Checklists that the sequence and activities contained in the PQP and Procedures have been adequately
carried out and controls product non-conformance;
Maintain and update QA data and ensure that all survey and measuring equipment is appropriately calibrated and
that the required certificate/records are retained on site;
Ensuring non-conformity is reported, a disposition is assigned to the non-conformity within the required time
frame and that the disposition/remedial solutions are effectively implemented;
Ensuring that corrective action is implemented and is effective
Communicating quality management requirements including solutions to problems
Being able to be contacted by telephone at all times work is being carried out and be available to attend meetings
on the site within 24 hours of a written or verbal notice by the Sydney Metro Quality Representative.
Project Engineer
The Project/Site Engineer is responsible for technical support including supervising & coordinating construction of
the works. The Project/Site Engineer is responsible for:
Ensuring procedures in the Quality Management Plan are followed;
Ensuring the requirements for mandatory hold points are satisfied prior to inspection by the Principal;
Authoriity to perform verifications and Quality inspections as assigned;
Technical and logistical support to the Project Manager;
Preparation of Work Method Statements (WMS) and Inspection & Test Plans (ITP’s);
Monitoring the implementation of manufacture/construction activities;
Ensuring and verifying that corrective action is taken when required for non-conforming work;
Identifying and reporting material and/or workmanship non-conformity and notifying the PQR of the suspected non-conformity;
Rejecting defective workmanship and materials;
Ensuring and verifying that agreed rectification works and corrective action is taken when required for non-conforming work;
Ensuring construction targets and programs are met;
Assisting with the maintenance of the project programme;
Assisting the Project Manager with letting of subcontracts;
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Site Engineer
Is responsible for:
Ensuring procedures in the Quality Management Plan are followed;
Ensuring the requirements for mandatory hold points are satisfied prior to inspection by the Principal;
Performing verifications and Quality inspections as requested;
Technical and logistic support to the Project Manager;
Preparation of Work Method Statements (WMS) and Inspection & Test Plans (ITP’s);
Monitoring the implementation of manufacture/construction activities;
Ensuring and verifying that corrective action is taken when required for non-conforming work;
Identifying and reporting material and/or workmanship non-conformity and notifying the Quality manager of the suspected non-conformity;
Rejecting defective workmanship and materials;
Ensuring and verifying that agreed rectification works and corrective action is taken when required for non-conforming work and is effective;
Raising Lot in Civil Pro Prior to commencement of the activity on site
HSE Advisor
The HSE Advisor reports directly to the Project Manager and is responsible for;
Developm and implement the Health & Safety Management Plan (H&SMP);
Report to the Project Manager on the level of implementation of the OH&S system;
Observe safe systems of work and report potential hazards;
Authority to issue corrective and preventive actions to site staff and suppliers/subcontractors
Ensure that the requirements of the SMP are communicated;
Coordinate resolution of safety issues as required;
Coordinate and arrange induction and training as required;
Authority to conduct audits to verify compliance of the Safety Management System (SMS);
Site Supervisor
The Site Supervisor is responsible for:
Ensuring procedures in the Quality Management Plan are followed;
Ensuring the requirements for mandatory hold points are satisfied prior to inspection by the Principal;
Performing verifications and Quality inspections as requested by the Project Quality Representative;
Identifying and reporting material and/or workmanship non-conformity and notifying the PQR of the suspected non-conformity;
Rejecting defective workmanship and materials;
Ensuring and verifying that agreed rectification works and corrective action is taken when required for non-conforming work;
Completing a diary on a project daily report;
Ensuring construction targets and programs are met;
Technical and logistic support to the Project Manager;
Supervision of construction activities;
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Assisting with the preparation of Process Procedures and Inspection & Test Plans (ITP’s);
Assisting with the maintenance of the project programme;
Contracts Administrator
The Contracts Administrator is responsible for:
Ensuring the tendering and procurement procedures are adhered to;
Ensuring the project accounting and reporting system is maintained;
Managing financial matters relating to the head contract, including cost reports and forecasts, progress claims and variations;
Ensuring the claim/variation system is effective;
Surveyor
The Surveyor is responsible for:
All construction set out and As-Constructed Data in accordance with Project Drawings and Specifications and maintenance of survey records;
Establishes survey control points or if already established ensures survey control points have not been moved or disturbed;
Ensuring all survey and measuring equipment is appropriately calibrated and that the required certificate/records are issued to the Project;
Computing all quantities required by the contract;
Records hours for day works activities and refers to the Site Supervisor;
Complies with the Specification requirements for survey;
Site Personnel
All site personnel are responsible for Quality compliance on the Project in accordance with instructions from their
Site Supervisor. Personnel are empowered to respond to complaints and incidents, but should inform the relevant
supervisor/engineer as soon as possible or contact them for advice. Personnel must report any Quality incidents to
their Supervisor/Project Engineer.
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6. PLANNING
6.1 Project Start-Up
On award of contract, project start-up is conducted and quality planning is performed in accordance with the
Project Start-Up Procedure GC-OPE-PRO-031. A project start-up checklist will be created from Start-up checklist
template GC-OPE-CHE-100 detailing all mandatory deliverables to be completed during the project start-up phase.
6.2 Quality risks, Opportunities and Actions
A list of quality risks and opportunities relating to the execution of the Contract will be identified at the
commencement of the project. The identification process will be coordinated by the Project Quality
Representative, in conjunction with the project team, via the risk management process as detailed in Georgiou’s
HSEQ Risk and Operational Control Management Standard, GC-HSE-STA-048. The identified risks and opportunities
will be prioritised, evaluated and suitable actions established to mitigate risks and achieve opportunities.
6.3 Quality Objectives
Key Quality Objectives for the Project are summarised below:
# Quality Objective Target Records / Measures Responsibility and
Timeframe
1
Timely Investigation of NCRs and implementation of corrective/ preventative actions
100% of project non-conformance reports closed out within 30 days.
Non-conformance Records and register
/ Dashboard
Engineering Manager, ongoing
2 Achieve full conformance on each lot in a timely manner
100% of Lots closed out within 60 days.
Lot Register / Project Dashboard
Engineer, ongoing
3 Non-conformances
Zero Class major Non-conformances
Total project NCR costs <0.5% project turnover (NCR-FR <5)
Direct costs <0.1% project turnover (NCR-FR <1)
Project Dashboard NCR-Frequency
Rate Dashboard Project Manager, ongoing
4 Sub-contractor management
All Major subcontractors to undergo documented review of QMS prior to commencing work.
Documented review records
Monthly Project Meeting
Engineering Manager, Prior to commencing work
5 Customer Satisfaction Average >7 Principal survey score.
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7. RESOURCES
The Project Manager is accountable for adequately resourcing the Project, assigning the necessary materials,
people and plant to meet contractual and Georgiou’s Management System requirements. The Project Manager shall
monitor ongoing requirements, performance of work and verification of activities to confirm adequate resourcing.
7.1 Human Resources
The Project Manager, supported by the Construction/Operations Manager is accountable for adequately resourcing
the Project with staff holding the required skills and knowledge to deliver and meet the requirements of the project.
1.1.1 Personnel Recruitment and Selection
Recruitment and Selection of personnel for The Bays Road Relocation shall be managed in accordance with Georgiou’s Recruitment and Selection Procedure GC-HRM-PRO-019.
All employees recruited shall undergo a selection criteria including interviewing, reference checks and consideration of personal competencies and capabilities required to perform the job.
All certificate and qualification originals shall be sited and verified for currency prior to commencing work by the recruiting officer.
1.1.2 Competency Awareness and Training
The competency needs of all personnel performing activities which affect the Quality of manufacture/construction shall be identified by the Project Manager with assistance from the Georgiou Training Department. Personnel performing specified assigned tasks shall be appropriately qualified on the basis of appropriate education, training, skills and/or experience, as required. The Project Manager shall nominate a project team member to be responsible for ensuring site personnel hold current and relevant qualifications for the work they are required to perform and maintaining training records. Records of training and competencies will be kept and maintained by Georgiou Training Department.
Training needs for project personnel shall be identified giving consideration to:
Legal requirements The knowledge and skills required from the position to fulfil the realisation of the requirements within the
Georgiou Management System Principal requirements
The results of this identification process shall be summarised in the ‘Project Training Spreadsheet’ and a gap analysis completed. Any Project training requirements shall be planned for using the Project Training Matrix.
1.1.3 Inductions
All personnel, subcontractors and visitors to site will be inducted as per the with Georgiou’s Induction and Orientation Procedure GC-LAD-PRO-049 prior to being given access to the site. Drivers of delivery vehicles/trucks will not be required to attend the induction unless a need is identified.
The basic Quality requirements for the project site shall be included in this Induction. The Project Manager is responsible for ensuring that site inductions are conducted for all personnel, subcontractors and visitors as required and maintaining induction records.
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The control of laboratory equipment supplied and operated by subcontractors will be verified through the audit
process. NATA accreditation may be accepted as evidence laboratory measuring and test equipment is adequately
calibrated.
Inspection, Measuring and Test Equipment that is not calibrated shall be tagged out of service and isolated from
use.
8. COMMUNICATION
8.1 Consultation and Communication Forums
The Georgiou Project Manager is responsible for ensuring effective communication and consultation relating to all Quality matters between Georgiou staff, the wider workforce and the Principal.
Project and Quality related communications and consultation shall be managed in accordance to the following programme:
Forum Key Stakeholder Frequency Responsible
Toolbox Meeting All project personnel Monthly Site Supervisor
Safe Work Prestart Meeting All project personnel Daily Site Supervisor
Inductions All project personnel On Commencement Site Supervisor
Site Instructions Subcontractors As required Project Engineer
Sub-contractor Kick Off
Meeting
Georgiou
Personnel/Subcontractor
Prior to Commencement
of works
Project Quality Manager
/ Project Engineer
Site Construction Meeting Georgiou Personnel Weekly Senior Project Engineer
Design Meetings Georgiou Personnel Weekly initially, and then
as required
Design Manager, Design
Interface Manager
Quality Meeting Sydney Metro Fortnightly GRG Quality Manger
/SM Quality Manager
8.2 External
Quality Assurance issues are to be communicated between Sydney Metro and Georgiou as soon as practicable via meetings and formally reported in project reports. Electronic copies of external communications are to be stored on the site shared drive.
Project and Quality related communications shall be managed in accordance to the following programme:
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specified inspection and testing shown in the subcontractor's Inspection and Test Plans
Quality, environmental and safety requirements.
Subcontracts will include provision for the submission, retention and disposal by the subcontractor of all safe work
method statements, inspection and test documents and procedures, equipment calibration / plant servicing records,
quality management system documents, product traceability and verification documents, and any other relevant
records and documents.
The application of the quality system will be confirmed with the sub-contractor as part of the kick off meeting
discussions. The agreed applications will be documented in follow up meeting notes between the parties which will
be filed in DMS.
11.4 Process Validation
A register (Procurement Schedule) of Subcontract/Supplier’s undertaking work that requires process validation will
be established. The register is to detail;
Activities for which a subcontractor is engaged, and the timing of these activities;
Subcontractor engaged (once the subcontract is awarded)
Plan for inspection and surveillance of the subcontractor to verify the operation of the quality management
system and product conformity requirements
Specified inspection and testing shown in the subcontractor's Inspection and Test Plans
Quality, environmental and safety requirements.
11.5 Surveillance of Suppliers/Subcontractors
At the commencement of the project an audit schedule will be established by the Project Quality Representative
addressing audit requirements for supplier/subcontractors. The extent and frequency of audit activities shall
consider;
The level of confidence in the management of quality by the supplier/ subcontractor based on previous quality assessment/ audit;
The level of risk associated with the product or service; The complexity of the subcontracted work process; Past performance of the supplier/ subcontractor Timing of audits should align with the construction programme (target high risk trades in line with program)
Subcontractor/Supplier audit template GC-QUA-TEM-130 shall be used to record project audits.
12. PRINCIPAL PROPERTY
Georgiou shall exercise care with Principal property while it is under Georgiou's control or use. Georgiou shall
identify, verify, protect and safeguard Principal property provided for use or incorporation into the product. If any
Principal property is lost, damaged or otherwise found to be unsuitable for use, Georgiou shall report this to the
Principal and raise it as an incident or nonconformity as appropriate, a copy of which will be provided to the
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13.2 Identification and Traceability
All construction shall be defined in work ‘Lots’.’ The maximum size of a ‘Lot’ shall be the quantity of work that is
subject to a single conformance decision and the whole of the work in a Lot shall:
Be continuous
Have been produced by the same works process
Have been brought to completion at the same time
Appear to be of a constant Quality without obvious changes in attribute values
Have boundaries defined to ensure both transverse and longitudinal homogeneity
Have pre-determined boundaries prior to sampling or testing
Each individual lot shall have its own unique lot number easily identifiable with the type of work undertaken and
commencing at 01. This lot number will be generated via Teambinder and recorded on the Project Lot Register. Lots
shall be defined and identified prior to sampling and testing and recorded in the lot register.
The Project Supervisor or Project Engineer will identify the lot boundaries. The Project Quality Representative or
Engineer will give a unique name/number to the lot and will check the Lot for gaps to adjacent Lots and conformance
of the previous layer. Lot boundaries shall be identified in the field using markers showing lot identifier where
necessary.
Once a lot has been named and entered into the system it is unlikely to be changed. If the lot has been tested, lot
boundaries shall not be changed.
Detailed information of each lot will be recorded on the Lot Status & Test Register. The lot register will define and
detail each individual lot and act as a cross check that works are signed off as required prior to commencement. An
updated lot register will be kept On Georgiou’s QA management system Civil Pro.
A Lot Diagram shall be prepared for all Lots where extents cannot be easily identified by description with information
which will give a glance overview of all lots i.e. the adjacent lot boundaries, summary of test results and will show
if any area missed or yet to be worked.
The inspection and test status of manufactured/constructed items is identified throughout construction. The status
of the constructed works is identified by the progressive completion of inspection and testing documentation (e.g.
Inspection & Test Plan Checklists) by authorised personnel.
The Project Team has identified the inspection obligations required by the Contract. The Project Quality Manager
shall ensure that the inspections required will be incorporated in the Inspection and Test Plans (ITP’s) and Checklists.
It is the responsibility of the Project Supervisor to notify the Quality Manger/ Engineer of the impending inspections
Unless otherwise indicated within drawings or specifications, the identification system applied for this project will be as detailed in Materials Control Procedure GC-QUA-PRO-290. The PQR is responsible for maintaining records to support the identification and traceability of these items. Records will include ITPs, checklists, delivery information, test results and manufacturer’s information.
The inspection and test status of manufactured/constructed items is identified throughout construction, and
installation. The status of the constructed works is identified by the progressive completion of inspection and
testing documentation (e.g. Inspection & Test Plan) by authorised personnel.
13.3 Materials Control and Storage
Materials will be handled and stored in accordance with Georgiou’s Materials Control Procedure GC-QUA-PRO-290.
Incoming materials or items will be handled and stored in designated storage facilities or lay down areas following
their receipt and inspection. Designated storage and holding areas shall be provided to prevent loss, damage or
deterioration of the items pending use or delivery. The method of storage and handling is dependent on the types
of materials received and their sensitivity to the elements. These can include:
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- Protecting geofabric from the sun light if required.
Where items are dispatched from the project site, suitable arrangements for the protection and packaging of the
items shall be made by the store person prior to delivery. Such arrangements shall comply with any contractually
specified requirements.
Handling, storage, packaging and delivery activities at offsite subcontractor’s premises shall be the responsibility of
the subcontractor and be performed in accordance with the subcontractor’s documented procedures.
13.4 Protection of Completed Works
Georgiou shall ensure completed works are sufficiently protected to the extent necessary to ensure conformance is
maintained. Measures may include barricading, minimising construction traffic or preventing access. Protection
requirements shall be considered during the planning of works.
13.5 Release and Inspection of Works
Georgiou shall provide sufficient notice to the Principal or other authorities for conducting witness and hold point inspections during the works. A 2 week forecast of proposed Witness and Hold Point inspections will be submitted to the Principal weekly via Teambinder, and Outlook Calendar invites will be sent to the parties required to attend the inspections to secure the time for attendance. Where the Principal or other authority issues a punchlist to Georgiou for incomplete, defective and/or partially completed work observed during the inspection Georgiou shall ensure punchlist items are remedied in a timely manner. The Hold and Witness points will be raised via CivilPro, and then subsequently accepted/rejected on the system by the principal or designer. At the completion of each stage, entire lot packages including ITP’s, hold and witness points will be uploaded to Teambinder as a standalone document.
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14. NON CONFORMANCE REPORTING
Processes, actions, services or products that do not conform to the approved project plans shall be controlled
through the non-conformance system in accordance with Georgiou Procedure Non-conformance Reporting and
Corrective Action Procedure GC-HSE-PRO-126.
Non-Conformance reports will be used to record;
Details of non-conformance
Proposed remedial action
Cause of non-conformance
Corrective, preventative action
Principal comments, where applicable
Close-out details and verification
All Non Conformance Reports raised either by the Principal or internally by Georgiou will be registered on
Teambinder as a Contractual Notice.
The Project Quality Representative shall maintain a register of NCRs raised for the project. Outstanding NCRs shall
be reviewed and actioned during Project meetings. Where relevant, and/or required under the contract, Principal
approval shall be sought prior to closing NCRs.
14.1 Corrective and Preventative Action
For all actual and potential non-conformances reported or identified during this project, Georgiou will implement
Corrective and Preventative Action in accordance with Georgiou procedure Non-conformance Reporting and
Corrective Action Procedure GC-HSE-PRO-126. Corrective and Preventative actions to be undertaken for each
actual or potential non-conformance are to be documented within the Non-conformance report.
For each detected non-conformance, Georgiou shall identify a proposed Corrective Action to eliminate the cause
and prevent recurrence. The proposed action shall be submitted to the Principal for approval. The effectiveness of
the action taken shall be evaluated.
For each potential non-conformance identified, Georgiou shall propose preventative action to prevent occurrence.
Where applicable, the proposed action shall be submitted to the Principals Representative for approval. The
effectiveness of the action taken shall be evaluated.