Quality Management

P RESEN TED BY:

ROY LUNSF ORD M A RLA INA LYON

DAV ID M ILLER PA M ELA ORELLA NA DERRICK REEV ES

Hartman Industries, LLC

•            3 P L A S T I C S M A N U FA C T U R I N G P L A N T

•            1 C E N T R A L I Z E D R & D D E P T. W I T H I N

H E A D Q UA R T E R S

•            B R I N G R & D H O M E T O S P E C I A L I Z E

•            B E Y O N D I S O 9 0 0 0 / S I X S I G M A

•            M A L C O L M B A L D R I G E AWA R D

•            S O LU T I O N – E . R . P.

 Proposed Quality Management System

            SEVEN POINTS

•        Leadership

•        Strategic Planning

•        Customer and Market Focus

•       Measurement, Analysis, and Knowledge Management

•       Workforce Focus

•       Process Management

          RESULTS!

E.R.P. Requirements.

Benefits of Quality Management System

LeadershipStrategic PlanningCustomer Market FocusMeasurement, Analysis and

Knowledge ManagementWorkforce FocusProcess ManagementResults

Overall Benefits

Efficient LeadershipStreamline operation of

interaction and communication

New customers and stronger loyalty of existing customers

Clear perception of vision and mission statement

Statistical Process Control

Commitment to SPC

Create a committee to analyze Issues

Teams – Finance – Manufacturing- Engineering- Quality Assurance

Team Functions

Quality Assurance Tool Integration

Kaizen Checklists

Cause and Effect Diagram

Pareto Charts Histograms

Stratification

Hartman Industries R&D

China Georgia Michigan

Centralized R&D Six Sigma

Hartman Industries R&D New

Process Management

Results

Workforce Focus

Measurement, Analysis, Knowledge Management

,

Market Focus

Strategic Planning

ERP System

Customer &

Leadership

China Georgia California

QUESTIONS??

Conclusion