Quality Inspections Mr. Steve Orcutt and Mr. Robert Campbell 2 April 2015.

Quality Inspections

Mr. Steve Orcutt and Mr. Robert Campbell

2 April 2015

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Agenda

Define and discuss the purpose, structure and procedures of the Quality Assurance (QA) program.

Define and discuss the purpose, model and procedures of the Quality Control (QC) program.

Outline the different types of QA/QC visits. OSD TVPO Staff Assistance VA Conducted DAIG IMCOM OIP IMCOM QA VIP Contractor QC

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What is Quality Assurance?

It is inherent in “good contracting” to include policies, processes, and procedures that ensure the Government is getting the quality and quantity of supplies/services it is paying for under the terms of the contract. (FAR part 46)

The purpose of surveillance is not to provide oversight of every process employed by the contractor; but to give insight into performance in relation to established standards and those processes where service levels are critical.

In a PBA environment, government surveillance is usually formalized in a quality assurance surveillance plan (QASP). Obtaining better performance measures will ensure improved surveillance. Acceptable quality levels (AQL) are well articulated, measurable, and verifiable in the contracts they support.

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Quality Assurance

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Government Management

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Contract Processes

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Installation Support

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Performance Standards

The following documents have relevance to this requirement. The Contractor shall abide by all applicable laws, regulations, publications, manuals, and local policies and procedures as the list below.

OSD Transition Service Policies meeting law and DODI requirements. i.e. VOW/CRS and GPS Individual Soldier Transition Requirements.

Army Transition Service Policies/ and Contract Requirements meetings all higher headquarters requirements, as well as, timeliness requirements.

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Performance Standards Detailed

1. VOW to Hire Heroes Act, 21 November 20112. Report of the Department of Defense-Department of Veterans Affairs, Veterans3. Employment Initiative Task Force, 22 December 20114. Series DODIs (DODI 1332.36 Pre-Sep)5. DTM 12-007, incorp Change 2, effective April 10, 20146. HQDA EXORD 054-12 In Support of Army Transition, 29

December 20117. Army Directive 2014-18, 23 June 20148. SMM with Operational Memos9. Contract Performance Requirements, and Deliverables

Performance Standards Details can be found in the following publications:

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QA Report

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Quality Control….. What is it?

Quality Control is not a single measured event, but a process of staffing, management oversight, review, analysis, and improvement.

QC measures contract compliance. Its sole purpose is to confirm the specific process and procedures outlined in the contract or SMM at each location are compliant, and provides assurance that the Government is getting full value for the dollars.

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SFL-TAP Quality Control Approach

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Constant Oversight

On-Site Assessment

Analysis and Assessment

Serco’s Quality Control Model

Reports and Communications

Trends & Systemic Issues

Standards & Metrics

Client Critiques

Automated Data

Input from Installation

TSM

Pre-Screen

Staffing

Test & CertifyTrain

Continuous ImprovementContinuous Improvement

Continuous Improvement Continuous Improvement

QualityControl

Corrective Action

Problem Identification

QC Inspections

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Inspection Circuit

OSD TVPO Staff Assistance VA Conducted DAIG OIP IMCOM QA VIP Contractor QC

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OSD TVPO SAV

Purpose: 

The Staff Assistance Visit (SAV) team will observe and ask a series of questions to gather information needed to assess program implementation and document best practices during the visit.

Plan: Conduct on-site assessments of full spectrum of TAP classes and delivery of services to policy.

Schedule:

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VA Conducted Quality Assurance

Purpose:

The VA will conduct their own visits to evaluate performance in Transition GPS through:

• Meetings with VA Benefits Advisors• Feedback from local partners as available• Observation of briefings

Plan:

There were 3 types of site visits:

•VA Benefits Advisor Evaluation Visits•VDPO Program Evaluation Visits, •Independent Observation Team Visits (Pinnacle Five)

Schedule: Pending new dates

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Department of the Army Inspector General (DAIG)

Purpose:

Conduct an inspection to assess the scope and efficiency of Army transition processes and programs (separation and retirement) to include Soldier for Life – Transition Assistance Program

Plan: Objectives:

•Assess the effectiveness and efficiency of Army transition processes•Assess the effectiveness and efficiency of Army transition programs•Compare Army transition programs to those offered by other Services

Schedule: Pending new dates

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Purpose:

To inspect a minimum essential set of core functional areas that challenge the new US Army Garrison Commanders and validates the ability of the Garrison to provide quality services. IMCOM OPORD 15-008

Plan:

Provide inspections of selected programs within 120-180 days following change of command

Schedule:

Organizational Inspection Program (OIP)

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Quality Assurance (QA) HRC/IMCOM

Purpose: IMCOM HQ and HRC provide joint assessment based onChapter 46 of the Federal Acquisition Regulation (FAR)and assessment of program support and execution atthe installation level.

Plan: Conduct on-site review of the SFL-TAP Centers

Schedule:

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VIP Visits

Purpose: Opportunities for leadership from various partners to observe and interact at the execution level

Plan: Showcase to DOL, SBA, VA SFL-TAP Center activities

Note: Remember to provide your VIP report to the COC Schedule:

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URL for Site Visit Schedule

• To view the IMCOM TAP Installation Visit Schedule (source database):

https://home.army.mil/sites/operational/Lists/TAP_Center_Visits_Sched/AllItems.aspx

• To view the IMCOM TAP Installation Visit Schedule on IMCOM Command Operating Picture (COP)(shows the upcoming 120 day schedule)

https://home.army.mil/sites/operational/SitePages/Transition_COP.aspx

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Points of Contact

QA Visits Mr. Steve Orcutt, IMCOM Area Leader Email: [email protected]

QC Visits Mr. Robert (Bob) Campbell, Serco QC Team Lead Email: [email protected]

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Questions