Quality Employment Services Australia · 2020-05-25 · future learning modules/suites for a 12 month period. With an organisational licence you can also directly enrol your own staff

Australia

COMMUNITY DEVELOPMENT PROGRAMME (CDP)

2020 ONLINE

LEARNING MODULES

MODULE

GUIDE

Quality

Online Learning

Employment Services

CDP Staff Induction Suite

© 2020 Quality Employment Services Australia

A strong onboarding process is essential to success within employment service programs. Inducting staff into the

organisation as well as the program will ensure they are well prepared for the requirements of their jobs.

The CDP Induction suite of modules will provide new staff with a grounding and foundation knowledge of CDP.

From understanding mutual obligation to the Initial appointment, the creation of job plans and job seeker

compliance, this suite of modules will provide your staff with the best possible start in their specific CDP roles.

The CDP Staff Induction Suite is made up of five (5) online learning modules:

MODULE

1

MODULE

2

MODULE

3

MODULE

4

MODULE

5

Introduction to CDP

This module will introduce staff to the Community Development Programme. Focus will be on developing a

clear understanding of the CDP purpose, goals, structure and performance framework as well as best practice

in CDP delivery.

Understanding Mutual Obligation

This module will introduce staff to the different mutual obligation (MO) requirements that job seekers have.

From job searching to attending appointments and activity participation. Staff will understand their role in

monitoring mutual obligation under CDP.

Developing Job Plans

This module will introduce staff to the creation and ongoing management of CDP job plans. Staff will

understand the importance of goal development as well as the different types of activities and assistance and

best practice around the creation and updating of job plans.

Delivering the Initial Appointment

This module will introduce staff to the process for delivering a quality initial appointment. Covering topics such

as JSCI completion to the initial job plan and using ECSN to “get to know” the job seeker. This module focuses

on developing best practice in the completion of initial appointments.

Understanding Job Seeker Compliance

This module will introduce staff to the job seeker compliance framework under CDP. From

NARs to Participation Reports and CCAs. Staff will understand their role in monitoring and

reporting on job seeker compliance and the consequences of non-compliance.

www.qesa.com.au

CDP Case Management Suite

© 2020 Quality Employment Services Australia

Case Management forms a vital part of the CDP service delivery model. A well developed set of case management

skills and understanding of the case management process will ensure success within your organisation.

This suite of modules focuses on developing the core case management soft skills including communication, active

listening, time management, advocacy and dealing with difficult clients. Our modules also focus on the case

management process of Assessment, Planning, Referral and Monitoring.

The CDP Case Management Suite is made up of five (5) online learning modules:

MODULE

1

MODULE

2

MODULE

3

MODULE

4

MODULE

5

CDP Assessments

This module will focus on the different types of assessments available to CDP staff including the JSCI and ESAt.

Staff will explore how to use the information from assessments to inform their decision making and planning

with job seekers. Staff will also focus on developing their own assessment skills.

Working with Barriers & the Intervention Management Tool (IMT)

Barrier management forms a large part of case management. This module will introduce staff to the IMT and

how to use it effectively to show barrier management. The module will also focus on planning strategies for

addressing barriers as well as utilising the job plan as a tool for barrier management.

Servicing Barriers & Referral

This module will focus on the different referral and servicing options available to CDP providers when

delivering case management services. From one-on-one servicing to external referral processes, staff will

develop strategies for best working with the individual circumstances of each job seeker.

Documenting Case Management

This module will focus on the administration and documentation side of case management. Strong focus will

be on the development of quality file notes to support the case management process. Staff will look at best

practice strategies for documenting all their interactions.

Developing Case Management Soft Skills

This module will focus on the development of a number of soft skills, useful in the area of case

management. This includes communication skills, active listening as well as time management,

advocacy and dealing with difficult behaviours.

www.qesa.com.au

CDP Employment & PPS Suite

© 2020 Quality Employment Services Australia

CDP is above all an employment first program. Strong focus is placed on preparing and placing job seekers into

employment and delivering quality post placement support (PPS) once employed. With the RET worth 25% and

PPS worth 10% of overall performance, employment plays a vital part in the success of any CDP.

This suite of modules focus on everything to do with employer engagement, preparing job seekers for

employment , job placement, outcome tracking and post placement support (PPS)

The CDP Staff Employment & PPS Suite is made up of four (4) online learning modules:

MODULE

1

MODULE

2

MODULE

3

MODULE

4

Preparing Job Seekers for Employment

This module will focus on the role of staff in preparing job seekers for employment. This module will examine

goal setting, self marketing and career planning as well as resume development, interview and presentation

advice and understanding employer and labour market expectations.

Employer Engagement

This module will introduce staff to the process and strategies around employer engagement. From developing

strong employer relationships to the process of reverse marketing as a strategy for job placement. This

module will also examine the role of work experience and the Employer Incentive Funding (EIF).

Understanding and Tracking CDP Outcomes

This module will examine the process of tracking a job seeker from placement to 13 and 26 week employment

outcome. This module will give staff an understanding of the different outcome types as well as documentary

evidence requirements and the process for claiming outcomes.

Delivering Quality Post Placement Support (PPS)

PPS forms a large part of the performance framework. This module will act as a best practice guide in the

delivery of PPS services. From placement risk assessment to making PPS contacts, support and

intervention and gathering and documenting relevant information.

www.qesa.com.au

CDP Work for the Dole Suite

© 2020 Quality Employment Services Australia

Work for the Dole (WfD) plays an integral part in the CDP service delivery model. Well developed and engaging

activities as well as well trained and dedicated activity supervisors are vital to the success of Work for the Dole.

This suite of modules focuses on staff understanding the role of WfD within the CDP program along with best

practice around the managing of job seekers in WfD and specific focus on developing supervisor skills in WHS and

team leadership and mentoring.

The CDP Work for the Dole Suite is made up of four (4) online learning modules:

MODULE

1

MODULE

2

MODULE

3

MODULE

4

Understanding Work for the Dole (WfD)

This module will introduce staff to WfD as a component of CDP. Focus will be around the requirements of WfD

as well as the process for establishing activities and the requirements in the delivery of WfD activities to CDP

participants.

Managing Job Seekers in Work for the Dole (WfD)

This module will focus on the management of job seekers in WfD activities. This includes the WfD induction

process as well as activity diary setup and management and the resulting of timesheets and activity diaries and

associated compliance.

Workplace Health and Safety (WHS)

This module will examine the basic WHS requirements for supervisors when managing WfD activities. Staff will

examine a range of WHS issues, conducting risk assessments and delivering toolbox talks as well as managing

workplace incidents and accidents.

Leading a Work for the Dole (WfD) Team

This module will introduce supervisors to a range of general leadership skills when supervising a group of

WfD participants. From effective communication, motivation and managing difficult behaviours, staff will

examine best practice in leadership and team management.

www.qesa.com.au

Our Online Learning System

© 2020 Quality Employment Services Australia

QESA provides all of their online learning modules via an easy to use Learning Management System (LMS).

Accessible with a username and password, the LMS provides all learning materials and online modules in one

place, easily accessible from the QESA website.

• Extremely user friendly (Basic IT skills required)

• Self-paced learning

• Downloadable resources to support learning

• Interactive Multimedia (video and audio)

• Quizzes built in to assess learning

• End of module certificates

• Accessible on desktop and mobile devices

• Enrol staff yourself (Organisational licence required)

• Track staff completion rates, time taken and quiz scores

Key Features of Learning Modules

Easy to use interface

Interactive audio and video

multimedia

Quizzes to assess learning

www.qesa.com.au

Pricing & Enrolment

© 2020 Quality Employment Services Australia

Option 1 : Single Module Enrolment

You can enrol in any single module via our website at www.qesa.com.au/modules

Enrolment in a single module is charged at $50+GST per module.

Option 2 : Suite Enrolment

You can enrol in any suite of modules at www.qesa.com.au/modules

Enrolment in a suite is charged at:

Induction Suite (5 modules) $220+GST for full suite of 5 modules

Case Management Suite (5 modules) $220+GST for full suite of 5 modules

Employment/PPS Suite (4 modules) $180+GST for full suite of 4 modules

Work for the Dole Suite (4 modules) $180+GST for full suite of 4 modules

Option 3: 12mth Organisational Licence

A 12mth organisational licence entitles you to unlimited enrolments (existing and new staff) in all current and

future learning modules/suites for a 12 month period. With an organisational licence you can also directly

enrol your own staff using the “Manager Role” and generate reports and data based on staff participation and

completion. Full training and support is provided to those CDP providers who choose an organisational licence.

A 12 month organisational licence is charged at $7,450 + GST

You can sign up for a 12 month Organisational Licence at www.qesa.com.au/modules

Find Out More

Visit us online at www.qesa.com.au to find out more about our online training modules, as well as

all our other services.

www.qesa.com.au