Page 1 QUALITY CUSTOMER CARE BY : ANITA NG FOR F&B MANAGEMENT SEMESTER 1WEEK 2Page 2 1 INTRODUCTIONPage 3 3Page 4 4Page 5 5Page 6 6Page 7 7Page 8 8Page 9 9Page 10 10Page 11 11Page 12 12Page 13 13Page 14 14Page 15 15