Quality audit for contact center - Quickaudits.io

Contact Center

Business Presentation

WHO WE ARE

Quick Audits is born from of the necessity to make the quality control process in callcenters more agile and transparent. In an industry with high churn and a young workforce, we understood that delivering timely feedback to employees about theirperformance, is key for their development.

Our Software as a Service solution (SaaS) is the end result of an evolutionary processthat started with a set of Excel files linked together in a local server, which turned intospecific software developed for different companies and has been refined into apowerful and versatile solution that can be accessed from any device and anygeographical location.

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WHAT WE DO

Quick Audits allows users to create custom evaluation forms for each campaign,perform evaluations with different users and gain access to results in real time. Ourdashboards and reports turn data into information which can be accessed by usersaccording to their roles.

Our services:

Customized evaluation forms.

Customized dashboards.

Real time reporting.

Performance tracking.

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Our solution is hosted in world renowned data centers in the U.S. and has the capabilityof creating evaluation forms that are sectioned off in question groups (e.g. questionsabout the greeting, product knowledge, call closing, etc.), which can be given differentweights according to their importance.

Evaluation form advantages:Can be executed from a PC, tablet or mobile phone.Results are recorded in centralized databases.Contain a free text field for comments or indications.They can be accessed by a URL o QR code (for customer satisfaction surveys).Agents have autonomous access to their own results.

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EVALUATION FORM

EVALUATION FORM

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Evaluation form example:

Question group

Questions

Score weight

Even though our technology improves the evaluation process, the real added value comes from the information generated by our dashboards and reports. They process data in real time and show key indicators that trigger the continuous improvement process.

Dashboards and reports advantages:

Real time and continuous data processing and global results.Results needs per campaign to reach a given goal.Access to information for individual employee according to role and responsibility.Value added to the feedback and coaching process.Access to useful information outside of the office environment.

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DASHBOARD

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DASHBOARD

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Dashboard example:

DASHBOARD

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Dashboard example:

DASHBOARD

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Dashboard example:

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REPORTING

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Reporting example:

Real time reporting

Customize your data

Engage your teams

Drive performance

REPORTING

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Reporting example:

Quick Audits’ purpose is to keep all members of the organization informed and to do so in the fastest, most efficient fashion.

As a consequence the organization can achieve the following:

Drastically increase the agents’ learning curveIncrease the sample size due to the tool’s agilityReduce direct and indirect costIncrease revenue on campaigns with variable invoicingReduce the chances of fraud and Better Business Bureau complaintsIncrease the number of sales and their quality in telemarketing campaignsGet a real time helicopter view of every team, shift and agentImprove KPIs such as AHT, FCR y RPA in customer service campaigns

COMPETITIVE ADVANTAGES

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We believe that technology, in this case SaaS, offers great advantages for Quick Audits and our clients.

Even though there are cost of development and maintenance, we are honest about the fact that our marginal cost increase is lower as we grow our user base. For this reason we offer an accelerated drop in the price per user as our client creates more users.

To learn more visit our website and download our volume price sheet.

You can also access a test account where you will be able to see and play around with our tool:

• http://app.quickaudits.io/auth

- User (email): [email protected] Password: demodemo

LICENSING POLICY

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USA: +13056971091ARG: +5491159646119ARG: +541148131538

CONTACT INFORAMTION

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Abel Rebaudo - [email protected]

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