QSB Quality Institute introduction organizational excellence

“A quality system approach towards organizational excellence”

Contact Detail: 0120 4155443, +918800425599 & 9999429052, email- [email protected] 406, KM-42, KOSMOS, Sector-134, Noida-Greater Noida Express way, Noida , UP, 201301

© Copyright Quality System Basics 2014

Supported by Union of Japanease Scientists and Engineers

“A premier Quality Institution in India dedicated entirely to Quality.”

QSB Quality System Basics

Quality System Basics (QSB) is a premier Quality Institution in India dedicated entirely to Quality, which has been established and organized by group of professionals from India and Japan.

QSB has been established to derive the Quality Culture and more towards Quality revolution in India.

We provide customized and cost effective solutions based on planning, measurement and improvement, which delivers the following benefits for organizations in direct or indirect ways;

About QSB .....

2


Improved Customer Satisfaction Reduced costs and improved profitability

Identification and management risk Business growth with long term sustainability

Improvement and Innovation

Building Quality Culture

Vision:

Quality at the heart of every Organization.

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Purpose:

Quality revolution in India – “A product or service made in India means; a product or service that the world can trust

upon.”

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Mission:

Promote and deployment of World’s best manufacturing practices in industries by developing people in the field of a) Quality management b) Process improvements and c) Waste elimination from the entire supply chain.

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Approach: Success just does not happen, success is always planned.

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QSB Verticals

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QSB Qualification Course(s)

•  For Engineering students – DETs, GETs

•  For Experience Individuals

•  For Quality Professionals

•  8 QSB Courses •  Duration from 3 months to 12 months

•  Customized course(s) for ITIs, DETs & GETs

Public Trainings and Seminars

•  Offer QSB membership

•  Planning and delivery of public trainings, Seminars & events

•  Planning and Organizing Annual QSB seminars

•  Organize Knowledge and experience sharing sessions

Customized In-‐company trainings

•  Offer company membership

•  Mutual understanding & agreement

•  Proposed Customized trainings

•  Execution of trainings more in pragmatic way

QSB Excellence Wing

•  Offer company membership

•  Gap analysis by QSB team

•  Leadership involvement

•  Promote and implement TQ & Op. Ex.

•  Lean and Six Sigma

•  Annual Business performance evaluation

•  Supplier Quality development

q  QSB Qualification Course(s)


A range of quality management qualifications aimed at those new to quality or progressing through their quality career. The QSB qualifications (syllabus) are based on industry requirements to derive the Quality in 21st century. QSB qualifications allow quality professionals to gain recognition through the achievement of role-related qualifications that not only provide a ladder to becoming chartered, but are recognised by employers and based on the Scope of Quality Knowledge.

QSB Qualification programmes are being designed for students as well as experienced Individuals. Qualification Courses are being strongly recommended to engineering students (who are ready to start his/her career) to bridge the gaps between campus to companies.

QSB Qualification Course(s) Period Study Duration (Hrs)

Units Type of Assessment

Certificate in Quality Management (L-B) 3 M 120 5 Exam /Assignment

Certificate in Quality Management (L-1) 3 M 120 5 Exam /Assignment

Certificate in Systems Management (L-2) 3 M 120 7 Exam /Assignment/ Project

Certificate in Assuring Service & Product Quality (L-2) 3 M 120 8 Exam /Assignment/ Project

Certificate in Managing Supply Chain Quality (L-2) 3 M 120 7 Exam /Assignment

Certificate in Quality Improvement for Business (L-2) 3 M 120 5 Exam /Assignment

Certificate in Quality Management System Audits (L-2) 3 M 120 6 Exam /Assignment

Diploma in Quality Management (L-3) 6 M 240 9 Exam /Assignment/ Project

QSB Qualification Course(s)

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There is no major difference in the QSB Certificate and Diploma courses. Its only depend upon total no of Units covered under course and duration of study. QSB always suggest to get qualify Level B certificate then move to next courses appropriately. Course Levels have been structured like;

Level B: Certificate Course

Level 1: Certificate Course

Level 2: Certificate Course

Level 3: Diploma Course QSB Certificate of Training(s) & Course(s) By developing their knowledge, skills and understanding through training, those involved in quality can raise their profile to great heights. By bringing this specific and relevant competence to your role, you can ensure that quality is taken seriously and add real value to your organization.

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QSB Qualifications are built from core units at Level B, Level 1 and level 2. By completing one qualification you already have credits towards your next QSB qualification.

Lebel B Certificate

Level 1 Certificate Level 2 Certificates Level 3

Diploma

Quality Manageme

nt

Quality Manageme

nt

Systems Manageme

nt

Assuring service & product quality

Managing supply

chain quality

Quality improvem

ent for Business

Quality management systems

audit

Quality Management

Units of S

tudy

Quality management

People in Quality / Shop floor improvements

Management system models

Quality related legislation and regulation

Quality planning in the product life cycle

Quality control

Quality assurance

Management system audit

Monitoring and measuring for quality

Using quality to improve business performance / Quality improvements

Quality in the supply chain

Business research

QSB Quality System Basics QSB Qualifications and Unit Matrix

Quality Management

& standardizati

on

Problem solving tools

and techniques

System Auditing

Improvement and change

Cultural change

programme

Qualification Courses

Our training courses help members for 360⁰ skill enhancement and help organizations enhance their key business processes.

q  Public Trainings


List of Public Trainings & Qualifications

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System Auditing Ø IMS (9001 QMS,EMS&OHSAS) Internal Auditor Ø IMS (TS16949,EMS&OHSAS) Internal Auditor Ø IMS (EMS&OHSAS) Internal Auditor Ø QMS Lead Auditor Course

Improvement & Change Ø  Lean Manufacturing practices Ø  Change Management Ø  Lean Six Sigma Ø  Productivity improvement Ø  Project Management

Cultural change programme Ø TPM: Total Productive Maintenance Ø TQM: Total Quality Management Ø FMDS: Floor Management Development System Ø TPS: Toyota Production System Ø  ZED: ZEro Defect approach

Qualification Courses: Ø Certificate in Quality Management Ø Certificate in Systems Management Ø Certificate in Assuring Service & Product Quality Ø Certificate in Managing Supply Chain Quality Ø Certificate in Quality Improvement for Business Ø Certificate in Quality Management Systems Audit

Visit to www.qsbasics.com.to know more about trainings, events, seminars and Course details.

Quality Management & standardization Ø Policy & Quality Objectives Deployment Ø Standards Awareness Programme: QMS, EMS & OHSAS, Energy Management, Lab Management, Information Security Management Ø Advance Product Quality Planning Ø Production Part Approval Process Ø Failure Modes and Effects Analysis Ø Measurement System Analysis Ø Statistical Process Control Ø Layered Process Audit – a process improvement tool Ø Supplier relationship management Ø Creating a customer-focused organisation Ø Developing the skills of the new quality manager

Problem solving tools and techniques Ø Global 8 Disciplines – a structured problem solving approach Ø DMAIC Approach (Six Sigma) Ø Effective problem solving techniques Ø Workshop on PDCA Approach Ø QC Tools Ø QC Circles-12 Steps of Problem solving Ø Error proofing methods (Defect prevention approach) Ø Effective customer complaints handling methods (Training/ Workshop)


q  Customized In-Company Trainings


QSB offers in-‐company training, delivering the listed public courses as well as customized courses to suit your company requirements, for all business and industry sectors. Why choose QSB in-‐company training? v  Courses can be tailored to meet your specific needs v  Special advice on selecting the right course for your organisation v  A pre-‐training consultation to ensure all your requirements are met v  Direct access to trainers to ensure the course is relevant v  Your own management system can be incorporated as part of the training v  Courses take place on your own premises, or at a venue to suit you v  It is a cost effective way of training a number of your employees v  Delegates can develop real solutions to implement straight away v  Live audits guided by experienced trainers are available for auditors v  Dates arranged to suit you. We offer a comprehensive range of courses from process design to statistical sampling; business improvement to corporate social responsibility. If we don't currently run a course which suits you, tell us your requirements and our highly qualified trainers can work with you to develop a course to suit your needs.

QSB Excellence wing is being run by group of professionals who have subject matter expertise. The focus of QSB wing is to ensure that organizations have the capability to meet consistently the needs of their customers and stakeholders. This breaks down into two main areas of activity: q  To act as the ‘conscience’ of the organization, providing confidence to the organization, its customers,

regulators and other stakeholders q  To act as a mentor and coach at all levels of the organisation by helping those within the organization

and its supply chain to improve.

Following areas are being emphasized by wing;

Ø  Lean Six Sigma Approach

Ø  Integrated management system approach

Ø  Deep approach for sustainability

Ø  Integration and implementation of core tools

Ø  Integration and implementation of Lean practices

q  QSB Excellence wing


Lean Six Sigma – Training and Certification Programme for QSB members

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“Lean” means “without waste”

“Lean Six Sigma” means “Solution of problems and elimination of wastages from entire Business model by using six sigma methodology.”

DRIVER: a six-‐phase approach to improvement

1.   Define

2.   Review

3.   Investigate 4.   Verify

5.   Execute 6.   Reinforce

Lean Six Sigma – Training and Certification Programme for QSB members

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Six Sigma training for Senior Leadership Ø  Lean for leadership Training Ø  Lean Six Sigma Champions Training

Six Sigma Skill Development Training Ø  Six Sigma Awareness Training Ø  Six Sigma Yellow Belt Training Ø  Six Sigma Green Belt Training Ø  Six Sigma Black Belt Training Ø  Lean Six Sigma Awareness Training Ø  Lean Six Sigma Green Belt Training Ø  Lean Six Sigma Black Belt Training Ø  Lean Practitioners Certification Training (Manufacturing) Ø  Lean Practitioners Certification Training (Service)


An Integrated Management System approach to Business Sustainability

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Multi systems implemented with single system approach

Multi systems implemented with integrated approach

Which standards/

systems could be

integrated?

ISO/ TS 16949 standard

requirements ISO 14001 standard

requirements

OHSAS 18001 standard

requirements

Customer specific

requirements Best

Practices among Group

units

Integration with soft

wares used across the Group

Continual improvement activities / practices

Total Quality and

Operation Excellence (TQ & Op.

Ex.)


Policy & objectives deployment

Planning

Execution

Performance Assessment

Continual Improvement

Management Review

Internal auditors training and development

Awareness, training and

communication

Internal audits planning and execution

System certification

Integration Approach


A model of Integrated Business Management System Approach

Lean

Man

ufac

turin

g pr

actice

s *

Cus

tomer

Spe

cific

re

quirem

ents

Introd

uction

and

use

of S

oftw

ares

.

Employ

ee’s

invo

lvem

ent

Educ

ation a

nd

Training

*

100% Customer Satisfaction

ISO/TS 16949, ISO 14001, BS-OHSAS 18001, ISO 27001, ISO 50001

Achieve Business Goals v Management Review v Internal Auditor’s training and development v Awareness, training and communication v Internal audits planning and execution v Integrated System Certification

v Policy & objectives deployment v Planning v Execution v Performance Assessment v Continual Improvement

Inte

grat

ion

of 5

Mai

n Pi

llars

Integration of ISO standards like:

Integration based on following 10 elements:

Integrated Business Management System 20


D •  Define the processes with adequate process controls for

prevention and detection & prepare plans

E •  Educate the manpower

E •  Execution of plans

P •  Performance monitoring, analysis and corrective actions

DEEP- Approach for Sustainability*

Total No of employees: n = Workers + Staff


How to integrate and implement Automotive Core tools? Ø  APQP (Advance Product Quality Planning)

ü  Product APQP ü  Part APQP ü  APQP – Supplier end ü  Launch Readiness Audits ü  Initial Supply Control

Ø  FMEA (Failure Mode and Effect Analysis) ü  Design FMEA ü  Process FMEA ü  Tool FMEA

Ø  PPAP (Production Part Approval Process) ü  PSW Sign off ü  Ramp up activity ü  Feedback and corrective actions

Ø  SPC (Statistical Process Control) ü  Variable Charts ü  Attribute Charts

Ø  MSA (Measurement System Analysis) Attribute Study

ü  Effectiveness ü  Miss Rate ü  False Alarm Rate

Ø  MSA : Variable Study ü  Bias ü  Linearity ü  Stability ü  Repeatability ü  Reproducibility

DFMEA

PFMEA & Process Flow

Chart, Process Mapping

Quality plans, Control plans including SPC and

MSA plans

PPAP Documents - Work Instruction/ Standard Operating

Procedures/ Part Inspection standards/ SPC and MSA reports

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5S M

anag

emen

t • SERI

• SEITON

• SEISO

• SEIKETSU

• SHITSUKE

• KAIZEN

• MONITOR,

REVIEW

AND

EVALUATI

ON

• RECOGNIT

ION

Visu

aliz

atio

n • Shop floor Layout

• Visualization of 3 moving items- Physical goods, standardized work , Management Information – KPI’s

•  Color coding •  Andon System

•  Visual Controls

•  Identification of abnormal things

Elim

inat

e / R

educ

e N

VA’s

•  VSM •  OEE •  Layout •  Multi

machine manning

•  Line Balancing

•  Quick Change Over – SMED

•  Lead time reduction

•  Inventory Turn Over ratio

•  Human Error prevention

•  SPF •  Low cost

Automation

Tota

l Pro

duct

ive

Mai

nten

ance

•  Autonomous Maintenance (Jishu Hozon)

• Preventive Maintenance

• Spare parts management

• Break Down Management

• Predictive maintenance

•  Individual Improvement (Kobetsu Kaizen)

•  Quality Maintenance

•  Education and training

•  Safety, health & environment

•  Development Management

•  Office TPM Q

uick

Res

pons

e Te

am •  Multi

skilling

•  Andon

System

•  Trouble

shooting

analysis

KA

NB

AN

•  Customer

order driven

production

scheduling

•  Pull system-

Make to order

•  JIT- Inventory

management

•  Multi skilling

How to integrate & implement Lean Manufacturing Practices?

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Our Existing Customers:

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² Motherson Sumi Systems limited ² Motherson Automotive Technologies and Engineering ²  Precision Pipes and Profiles Limited, Noida ² Minda Industries Limited ²  Kunstocom India Limited ²  Associated Lighting Company Limited ²  Samsung India Electronics Limited ²  Honda Motorcycle and Scooter India Limited ²  Asahi India Glass Limited ² Maruti Center for Excellence

How can QSB help to you?

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²  Awareness session on upcoming Quality standards and new approaches for Quality professionals

²  Customized in-company trainings and solutions ²  Promote and deployment of IBMS ²  Promote and deployment of automotive core tools ²  Promote and deployment of Lean practices ² QSB Membership for

²  Individual ²  Company

²  Customized QSB Qualification courses for ²  Experienced Individual ²  Freshers / New comers

²  Develop Quality professionals to derive the Quality Excellence ²  Provide groomed employees in the field of Quality and Operations

How can you help to QSB?

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²  Lets have belief on QSB services ²  Lets have a good start with a Seminar on Lean or 2015 version of ISO 9001 ² Mutual agreement with QSB for long term business growth in 21st century ²  Promote QSB framework throughout your Organization ²  Ensure that your Quality Function develops their Knowledge, Skills and

Experience in the areas of: • Governance • Assurance • Improvement

²  Become a member of QSB to get all the benefits ²  Support QSB to derive the quality revolution in India – with your voluntary

involvement; gradually but surly, QSB will be delivering its charitable aims.

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For any query, support and know more about QSB services; please write us on [email protected]

or contact us on 0120 4155443, +91 8800425599 & 9999429052 For more information, visit us on: www.qsbasics.com

“Choose us for Sustainability”


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QSB Quality Institute introduction organizational excellence

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