Qpr 8 Integrated Management System

© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com

Integrated Management System


Agenda

Satisfying your stakeholders: Are you in control of this?

How QPR 8 Integrated Management System can help

QPR 8 components

QPR 8 key benefits

QPR Customers


What are you doing to achieve your

business objectives effectively?

What are you doing to achieve your

business objectives effectively?


What value does this organzation provide

me with?

What value does this organzation provide

me with?

Satisfying your stakeholders...

How well does this organization support

our operations?

How well does this organization support

our operations?

Do I want to be a part of this organization?

Do I want to be a part of this organization?

Is this organization successful in

achieving its financial objectives?

Is this organization successful in

achieving its financial objectives?

How well prepared is this organization in dealing with risk?

How well prepared is this organization in dealing with risk?

Does this organization play by

the rules?

Does this organization play by

the rules?

CustomersCustomers Supply chain partners

Supply chain partners EmployeesEmployees

InvestorsInvestors InsurersInsurers GovernmentGovernment

Satisfying all stakeholders results in a multitude of objectives...


...and that focusing on our long-term customer needs

with quality management systems helps us meet and

exceed customer expectations...

...and that focusing on our long-term customer needs

with quality management systems helps us meet and

exceed customer expectations...

Achieving business objectives involves many battlefronts...

Balanced Scorecard strategy management

allows us to focus on strategic objectives...

Balanced Scorecard strategy management

allows us to focus on strategic objectives...

...and we use performance management tools to

measure day-to-day achievement of project

goals etc. ...

...and we use performance management tools to

measure day-to-day achievement of project

goals etc. ...

...both often point to weaknesses in how we do

things...that is why we adopted process management...

...both often point to weaknesses in how we do

things...that is why we adopted process management...

...we also discovered that being prepared for

risks and regulations that affect our business

allows us to be more efficient...

...we also discovered that being prepared for

risks and regulations that affect our business

allows us to be more efficient...

The problem we have now...is the multitude of management systems.

The problem we have now...is the multitude of management systems.

Having many systems focused at achieving business objectives may not be the optimal solution...


...and a coordinated effort

Here’s our new strategy, now make it

happen!

Here’s our new strategy, now make it

happen!

How do we make sure we measure the right things?

How do we make sure we measure the right things?

We need to improve

processes but which?

We need to improve


What are the implications

to our business?

What are the implications

to our business?

How do we ensure we

keep on doing things

correct?

How do we ensure we

keep on doing things

correct?

Microsoft Office

Lack of overview hampers strategic decision making

Microsoft Office

Lack of overview hampers strategic decision making

Performance Management System

Aligning unit, department and

team targets with strategy requires insight in strategy

Performance Management System

Aligning unit, department and

team targets with strategy requires insight in strategy

File-based flow charts

Missing link with performance metrics

does not provide insight in process

performance

File-based flow charts

Missing link with performance metrics

does not provide insight in process

performance

Microsoft Excel

Lack of insight in strategy, targets and processes results in

poor risk identification

Microsoft Excel

Lack of insight in strategy, targets and processes results in

poor risk identification

Microsoft Word, Excel & document management

Why not integrate our effort with what

we already are doing?

Microsoft Word, Excel & document management

Why not integrate our effort with what

we already are doing?

duplication, misalignment, data corruption and a lack of overviewduplication, misalignment, data corruption and a lack of overview

strategy managementstrategy management performance managementperformance management

process managementprocess management risk/compliance management

risk/compliance management

quality managementquality management


STRATEGY!!

STRATEGY!! FO

CUS!!

IMPORTANT!!

duplication, misalignment, data corruption and a lack of overviewduplication, misalignment, data corruption and a lack of overview

DON’T FORGET!

!

What are the

implications to our

business?

What are the

implications to our

business?

How do we make sure

we measure the right things?

How do we make sure

we measure the right things?

We need to improve


We need to improve


How do we ensure we keep on

doing things correct?

How do we ensure we keep on

doing things correct?

??

The typical situation however...

Strategy management

Risk / Compliance

management

Performancemanagement

Processmanagement

Qualitymanagement


...easily results in:

strategy

People doing anything but following strategy...Teams aiming for the wrong targets... Not doing things as they’re supposed to...

Not being well prepared for thingsthat could go wrong...

Not providing the quality you promise...

strategy managementstrategy management performance managementperformance management process managementprocess management

risk/compliance managementrisk/compliance management quality managementquality management


Many systems dilute focus and efficiency

Inability to provide management with a complete overview– As information needs to be gathered and prepared from many

systems

Hard to maintain focus on achieving business goals– As operations and strategy are subject to constant change

Lack of consistency and a systematic approach– Making communication about the state of things cumbersome

Risk of execution in functional silos– While strategy, performance, risk, compliance and quality

require a cross-functional approach

Risk of duplication of effort– As execution on many systems often lead to a project-by-project

approach and the need to maintain the same information in multiple locations


All surfaces of business control influence the achievement of goals!

competitioncompetition

customer expectationscustomer expectations

regulationsregulations

Strategy management

Strategy management

Performance managementPerformance management

Process management

Process management

Quality management

Quality management

Risk & Compliance

management

Risk & Compliance

management

External forces Internal practices

But how to ensure that all internal management practicesare and remain in synch with each other?

economy trendseconomy trends

environment riskenvironment risk


Integrated Management Systems address many management concerns

Strategy execution and alignment

Improving the bottom line by

making the right decisions

Comply with a growing number of

regulations

Meeting customer expectations,

now and in the future

An Integrated Management System (IMS) is a management

system, which integrates all relevant components of a

business into one coherent system so as to enable the optimal achievement of its

business objectives.

An Integrated Management System (IMS) is a management

system, which integrates all relevant components of a

business into one coherent system so as to enable the optimal achievement of its

business objectives.

It’s about optimizing control

over the achievement of business goals!

It’s about optimizing control

over the achievement of business goals!

Combining all the internal business management practices into one system provides better control over their outcome!


One system for improving control!

Strategy Management

Risk and RegulatoryCompliance Management

QualityManagement

Business ProcessManagement

How well

we do things

Business PerformanceManagement

How we

do things

How we m

ake

sure w

e are

prepared

Our planof action

How we deviver value

to our customers


monitoring

perfor

man

ce

conte

xt

Strategy Management

objectives

strategicstrategic operational

operational riskrisk qualityquality complian

cecomplian

ce

tasks task

s

tasks

task

s

One system for transforming strategy into objectives and tasks for each control surface, cascading it from corporate to individual team level,

monitoring progress,and collaboratively manage deviations.

Interactive, dynamic strategy mapsInteractive, dynamic strategy maps

Custom, dynamic dashboardsCustom, dynamic dashboards

strategy


Business Process Management

Integrate your process model with external information

Integrate your process model with external information

Collaborate and initiate

improvement!

Collaborate and initiate

improvement!

Link processes with performance metricsLink processes with

performance metrics

Create an end-to-end process model

of connected process maps

Create an end-to-end process model

of connected process maps

strategy

operations

compliance

qualityrisk

Drive continuous improvement and make sure employees are aware of how things should be

done!

process modeling and managementprocess modeling and management

analysis and asset managementanalysis and asset management

Log process-contextual informationLog process-contextual information


Business Performance Management

stra

teg

y

operations

qualit

y

risk

complianc

e

outsourcin

g

partnerships

busines

s

devel

opm

e

nt

supplier performance

process cycle

time time-to-market

ISO

EFQM

CAPA’

s

riskassessments

risk

analysi

s

controlactiviti

es controls

testing

Flexible metric frameworkFlexible metric framework

Customized analisys and drill-downCustomized analisys and drill-down

Collaboration and initiative management

Collaboration and initiative management

Flexible performance management to improve decision making in a multitude of areas!

Status reporting

incident reporting

Near m

isses

rerporting

How are we doing in relation totarget?

What doesour overall performancelook like?

What can wedo to improve and whodo we involve?


Risk Awareness

Identify classify assess rank treat

Risk Awareness

Identify classify assess rank treat

Risk/Regulatory Compliance Management

Risk Preparedness

Document risks launch control activities

track progress implement and

document controls communicate

Risk Preparedness

Document risks launch control activities

track progress implement and

document controls communicate

Monitor and report

schedule assessments & checks capture results monitor &

report

Monitor and report

schedule assessments & checks capture results monitor &

report

measuremeasure

Strategy andperformance:Our plan and state

Strategy andperformance:Our plan and state

Processes:How things

are done

Processes:How things

are done

Improvedecisionmaking

Processimprovement

Online managed risk assessments and control activities

Online managed risk assessments and control activities

Effective documenting and communicating of risks and

controls

Effective documenting and communicating of risks and

controls

A single, enterprise-wide platform for managing risk and regulatory compliance

A single, enterprise-wide platform for managing risk and regulatory compliance

risks &regulations

Obtain a complete overview:Risk dashboards, heat mapsObtain a complete overview:Risk dashboards, heat maps


Document and communicate processes, policies and work instructions

Document and communicate processes, policies and work instructions

Monitor and continuously improve qualityMonitor and continuously improve quality

Quality Management

Set quality targets for product and service delivery

Set quality targets for product and service delivery

Report and log non-conformities and launch corrective and preventive actions

Report and log non-conformities and launch corrective and preventive actions

Procedures, policies,templates, task lists, quality documentation...

Linked!

Linked!

Linked!

Linked!

Linked!

One system that provides and links all the necessary components for effectively managing, improving and certifying quality!

A single point of access to all quality management related information


QPR 8 - IMS Components

A process, measurement and collaboration-focused approach to strategy, performance, risk, compliance and quality management

QPR ProcessGuideQPR ProcessGuide QPR ScoreCardQPR ScoreCard QPR PortalQPR Portal

Comprehensive process modeling and management

Improve how things are done

Multi-purpose process modeling

Integration with external information

Focused on the business user

Flexible performance measurement and management

Measure performance your way

Powerful scorecard management

Easy integration with business systems

Scalable and fast to deploy

Collaboration focused montoring, reporting and

analysis

Role-based and personalized information

Initiative management and collaboration

Browser-based reporting

Drill-down and information analysis


QPR 8 Functionality Matrix

QPR ProcessGuide

QPR ScoreCard QPR Portal

Stategy Management

Process alignment

Transforming strategy to objectives and

cascading from top to bottom

Monitoring and reporting

Business Performance Management

Business activity monitoring

Target setting and assigning

accountability

Monitoring, analysis and initiative management

Business Process Management

Process development and maintenance

Measuring process performance

Process analysis and collaboration

Risk and Regulatory Compliance

Risk identification and risk/control

documentation

Risk appetite setting and assigning accountability

Assessments, control activities, monitoring, reporting and auditing

Quality Management

Policy, process, procedure and task list documentation

Target setting and assigning

accountability

Monitoring, incident reporting, CAPA’s,

reporting and audits


Integrated makes things easier than separated

Align all management practices with strategic objectives– Strategy management obtains a complete and

accurate overview

Improve execution of management practices– Ability to provide and manage performance objectives

for each management area

Facilitate better risk identification– Your business objectives and the way you do things

define what risk and regulatory compliance mandates affect you

Provide multiple drivers for process improvement– No longer process improvement from just a

performance point of view: also risk, compliance and quality drive process improvement

Improve communication and insight– Once system, one systematic approach

strategy

Businessperformance

Risk &compliance

Quality

Businessprocess


QPR 8 Key Benefits

Optimize your ability to achieve objectives– By integrating and aligning all relevant components of managing your

business into one coherent system– By ensuring a cross-functional execution of business management

practices– By providing a systematic and consistent approach for managing

strategy, performance, process, risk, compliance and quality– By providing decision makers with easy access to all the information

they need to improve the decisions they make

Reduce duplicative work and therefore cost

Reduce time and cost related to audits– By providing auditors (risk, regulatory and quality compliance) with a

single point of access to all the information they need

Involve your employees– By providing them with one, easy to use system that identifies their

role in achieving the objectives of the organization and allows them to take part in the process


About IYCON

•Leading Consulting & Technology Solution Company in the Middle East, India and Oceania (Australia / New Zealand)

•Provide High Quality Business & Technology Solutions across Middle East & India

•Based out of Dubai Internet City, Dubai, United Arab Emirates (Middle East Operations)

•Based out of Mumbai, India (Indian Operations)

•Based out of Melbourne, Australia (Oceania Operations)


The IYCON Mission

• While today's markets belong to companies with a competitive advantage

• The future belongs to companies with an Adaptive Advantage

• We help companies discover and maintain their Adaptive Advantage

Sustaining Your Sustaining Your Adaptive Adaptive Advantage ™Advantage ™


Why IYCON?

One of only six global QPR Strategic VAR’s (out of a total worldwide partner network of 72 partners)

Has Techno-Commercial Consultants conversant with management methodology as well as QPR Tools

Has dedicated Certified Technical Consultants on QPR Products – first line of local support

Only QPR Partner worldwide to host dedicated QPR Self Serve Helpdesk (IYCON Helpdesk) for IYCON’s QPR Customers.


Our Ongoing Value Proposition to Customers

Understand customer requirements

Offer a complete Solution- Technology- Training- Consulting

Quality SupportTimely ResponseTimely Resolution

Regular Health Checks to Sustain the Adaptive Advantage


Our International Delivery & Support Model

Deployment Onsite

Training onsite on train the trainer basis

Self Serve Helpdesk for support tickets (technical & business support issues)

Contracted response and resolution times

Remote support capabilities with 100% resolution guarantee

Currently supporting organisations across 9 countries (Middle East, Indian Subcontinent & Oceania)


Customers in Middle East & Asia


About QPR Quality. Processes. Results

• Founded 1991, QPR Software Plc is an international specialist providing software and solutions for

Process managementPerformance managementRisk management & Compliance to Quality and Regulation

• QPR´s and its resellers combined sales of QPR products and services totaling over EUR 20 million• QPR Software is listed on NASDAQ OMX Helsinki Ltd. (ticker: QPR1V).


Globally recognized as best-of-the-breed products:

ANALYSIS

PROCESS AUTOMATION

PROCESS DESIGN

PERFORMANCE MONITORING

QPR ScoreCardPerformance Management

QPR ProcessGuideProcess Management

1996 Product Launch

1997 First recognition from Gartner Group in Leaders position in BPM/A tools

2003 Launch of QPR 7.0 with Collaborative Management System portal

2007 Launch of QPR WorkFlow tool for Process automation

1998 Product Launch

1999 Balanced Scorecard Collaboration Certification

2002 First recognition from Gartner Group as a CPM Suite

2006 Launch of QPR FactView tool for data analysis2008 Launch of QPR 8.0 with MS SharePoint and MS Office integration

2008 QPR 8.0 translated to more than 20 languages


Customers


What our customers say...

QPR-based reporting has reduced our work volumes by a significant degree, especially in data acquisition and summary reporting.

There was a danger that a quality standard system could have turned into a very bureaucratic paper system when most of our time would have been spent in just maintaining the system. It is essential, that the system supports our work and not the other way round. Therefore we chose QPR.

QPR has made our management processes very efficient resulting in quality planning, target setting and follow-up. QPR’s systems save 40-50% of top and middle management time.

An extreme increase in value for PostParcels. QPR Scorecard and QPR ProcessGuide combined is the best software toolset I know for putting a strategy into action.

Over 1500 organizations rely on QPR!


Private Sector Customers Worldwide


Public Sector Customers Worldwide

THE FINNISHDEFENCE FORCES

Social Investment Fund for Local Development


Thank You

www.qpr.comwww.iycon.com

Qpr 8 Integrated Management System

Business

collaboratively

qpr software

middle east

comprehensive

improve decision

internal management

integrated

regulatory