QPLA Keynote: Change & Challenge

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0

http://www.flickr.com/photos/garrettc/1743597848

Library resources are for use.


Library resources are for all.

http://www.flickr.com/photos/chrys/48074984/


Every resource its user.

http://www.flickr.com/photos/thomashawk/24089964


Save the time of the user.http://maisonbisson.com/blog/post/12094/scriblio-feature-text-this-to-me


The Library is a growing organism.


The Hyperlinked Public Library in Times of Change & Challenge

Michael Stephens, PhDCAVAL 2009 Visiting Scholar

Dominican GSLISwww.tametheweb.com | www.dom.edu/gslis



http://www.flickr.com/photos/flightlessxbird365/3740808686


Adapt to ChangeApproach Challenge

Embrace TransparencyLearn, Play, InnovateConnect with UsersEncourage the Heart



Adapt to Change




http://www.youtube.com/watch?v=6ILQrUrEWe8


http://www.businessinsider.com/chart-of-the-day-social-networking-sites-dominate-sharing-2009-7




Approach Challenge


Public Perception

http://www.flickr.com/photos/thespeak/122660947/





http://www.flickr.com/photos/astro-dudes/913087028/


Technology


http://www.flickr.com/photos/chrisheuer/352270858/

Understand Technolust


http://www.flickr.com/photos/ndm007/510980765/

Technostress


http://www.flickr.com/photos/margaretv/2766359549

Techno-divorce


http://www.flickr.com/photos/svenwerk/107267802

Technoshame


http://www.flickr.com/photos/shikasta/30604809/

Technophobia

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/escapist/283209148/

Institutional Culture

Michael Casey | Michael Stephens | The Transparent Library | Creative Commons Attribution-Noncommercial-Share Alike 3.0

Silos of knowledge?

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/smb_flickr/2123196801

Embedded staff.

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/sam_and_ian/89836895/

Organizational structure?


Embrace Transparency



The TransparentLibrary

http://www.flickr.com/photos/mdumlao98/237755557/


The Transparent Library has no secrets.

http://www.libraryjournal.com/article/CA6429283.html


Do we hear our users and staff when they ask for change and new services?



Open Communication



Be willing to accept anonymity.




The Transparent Library focuses on user-driven policy not driving users away.




http://www.flickr.com/photos/trucolorsfly/2632811861/



http://www.flickr.com/photos/sirexkat/3663560279/


Focus on understanding those folks who might be breaking your rules by listening to their needs. Then act. You and your users will benefit.


http://www.flickr.com/photos/travelinlibrarian/3883513681


http://lib206.lib.wwu.edu/14days/ideas



Serve all of your user groups.





Check your ego at the door.

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/chavals/3656263494/




Learn, Play, Innovate


Image: http://www.flickr.com/photos/aaronschmidt/281619803


http://plcmclearning.blogspot.com/





http://www.flickr.com/photos/theskokieten/2093430767/


Measuring the Value and Effect of Learning 2.0 Programs in Libraries

Image: http://www.flickr.com/photos/aaronschmidt/281619803


“I believe that this has been one of the most transformational and viral activities to happen globally to libraries in decades.”

Stephen Abram

http://www.flickr.com/photos/stainedglasswaterfall/2615543276/



“To our knowledge, no formal evaluation of Learning 2.0 has been conducted. However, the take-up rate among libraries worldwide has been impressive and stands as an endorsement of the program.”

Gross, J. & Leslie, L (2008). “Twenty-three steps to learning Web 2.0 technologies in an academic library.” The Electronic Library, 26:6 p790 - 802



What does it mean to say that the program “has fundamentally changed the staff's way of thinking and working in the 21st century?”

Titangos, H.-L. H. and Mason, G. L. (2009). Learning library 2.0: 23 things @scpl. Library Management, 30(1/2):44-56.


http://citylibrarieslearning.wordpress.com


http://www.flickr.com/photos/gaspi/12944421/


PLAY


http://www.flickr.com/photos/alefbetac/874362753/


Play— the capacity to experiment with one’s surroundings as a form of problem-solving.

Henry Jenkins

Jenkins: Confronting the Challenges of Participatory Culture: http://www.projectnml.org/node/540


http://www.flickr.com/photos/broterham/37039048

Curiosity

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/cogdog/2558296803

Exploration


http://www.flickr.com/photos/megcanada/3321813983/

Innovation


Faith is critical to all innovation.

Seth GodinTribes. p. 80



Do we maintain the traditional distance from our users, or do we become curious with them and turn our interactions into co-discovery? John Blyberg

http://www.blyberg.net/2008/01/22/lets-be-curious-with-our-users/


Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/jennx/2513840755


What small changes could we make?


What BIG changes could we make?

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/jennx/2513840755

“Ask for what you want.”


Are we too timid sometimes?




Connect with Users

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/pavelm/283910901

Communities are human systems given form by conversations that build relatedness.

Peter Block


http://www.flickr.com/photos/horizon/408517397

Social fabric is created one room at a time...


Connect around a cause, a community or

a concept.


http://www.flickr.com/photos/auntie/104031952/




Tribe: a group of people connected to one another, connected to a leader, and connected to an idea.

Seth GodinTribes

http://www.flickr.com/photos/mollyeh11/71605460


http://www.flickr.com/photos/mclibdotnet/2876371210/


http://www.arts.qld.gov.au/projects/theedge.html


• Our space is your space

• Easy access for all and

• Be amazed…and discover.

http://www.arts.qld.gov.au/projects/theedge.html


http://www.youtube.com/watch?v=9KsFrkxjtj8&e


http://www.flickr.com/photos/14492454@N03/3632022672


Mindkeepers

Mindspotters


http://www.flickr.com/photos/beavis/2425374221/


The result?


Your users care.


http://www.flickr.com/photos/gragsie/2726960906

Leverage the Social Tools


http://www.briansolis.com/2008/08/introducing-conversation-prism.html

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/jblyberg/3523000166

Stories.



What’s happening in the back channel?


http://www.flickr.com/photos/thomashawk/419107007


http://www.darienlibrary.org/catalog/


http://www.dublinonecityonebook.ie/


http://rosellelibrary.ning.com/







http://twitter.com/kjam/status/2409785696http://www.walkingpaper.org/2108


http://twitter.com/dcpl/status/2498758888

http://twitter.com/wharman/status/2484480892

http://www.walkingpaper.org/2108


http://twitter.com/wharman/status/2499820220http://www.walkingpaper.org/2108



http://maisonbisson.com/blog/post/12094/scriblio-feature-text-this-to-me


http://www.flickr.com/photos/nic221/3879392868/


Hyperlocal



Encourage the Heart



The Libraryencourages the Heart

http://www.flickr.com/photos/tookie/183503927/



http://www.flickr.com/photos/darienlibrary/3193978024/


“The chief export of our libraries is kindness.”

Kate SheehanDarien Library


Technology is just a Tool


The heart of the library is people.


http://www.hclib.org/pub/bookspace/hpphotos.cfm



http://www.flickr.com/photos/capemaycountylibrary/2806051062/

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/mrrl/780191578



Connect.Collaborate.

Create.



Care.


http://www.flickr.com/photos/scampion/2792352899/

How can we go forward?

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/old_sarge/100926333/

Break Down Barriers


Focus on constant & purposeful change.

http://www.flickr.com/photos/d_a_v_i_d_m_/84447778/


http://www.flickr.com/photos/gaspi/12944421/

Play ( = Learning)

Prototype.

http://www.flickr.com/photos/frinky/2548934532/

SHARE


http://www.flickr.com/photos/pietroizzo/281276147/

Stories have power.



Try out some emerging tools...

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/28481088@N00/1932087056/

& choose what fits.http://www.libraryjournal.com/article/CA6435552.html


Know it’s okay to fail.


Involve your users every step of the way.

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/nomextra/165320894

Value EVERY member& non-member.


Plan to plan.http://www.flickr.com/photos/garrettc/1743597848


Be human.


Balance is key.

http://www.flickr.com/photos/superfantastic/50088733

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/ansik/304526237

Measure progress.


Don’t be afraid to change.

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/pea_green/293802058

Bring your Heart with You

http://tametheweb.com/2008/04/26/meme-passion-quilt-or-what-i-want-for-new-librarians/



Thanks!


Michael Stephens

[email protected]

[email protected]

AIM: mstephens7mac

gslis.dom.edu

www.tametheweb.com