QNA - Quality Narrative Analyzer Detail Report Vehicle Problem Tracking Report#: SSV004602483 Vehicle Information Repair Information Dealer Information VIN: 1D7HA18KX4J Report#: SSV004602483 Zone/Cd: 71-52912 Model Year: 2004 Open Date: 07/13/2005 Name: GLENN E THOMAS COMPANY Make/Model: DODGE Mileage: 35234 Address: 2100 E SPRING ST RAM 1500 ST QUAD CAB 4X2 Warr Built Dt: 09/10/2003 SIGNAL HILL, CA 90755 DR1L41 Supplier RP: J1 Phone: 562 426-5111 Engine: EKG-3.7L V6 Engine (Ser #:K232320670) Transmission: DDC-5-Speed HD Manual Transmission (Ser Plant: ST. LOUIS ASSEMBLY II - NORTH MDH: 091012 Part Information Part Number Part Description Quantity Cost/Unit Fail Cd Retn Dt ** No Parts Information Available Labor Information LOP LOP Description Cost Fail Cd ** No Labor Information Available Service Narrative Information Customer Comment:TURN SIGNAL INDICATORS WILL ILLUMINATE OPPOSITE OF TURN SIGNAL SWITCH POSITION. LEFT SIDE FLASHES WHEN RIGHT SIGNAL IS USED AND VICE VERSA. AT TIMES Service Action:AUTHORIZED CCN :JLS172:07/13/2005 Correction:
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QNA - Quality Narrative Analyzer Detail Report Vehicle ... · service narrative information customer comment:customer complains that intermittently the right side turnsignal is totaly
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Model Year: 2004 Open Date: 07/13/2005 Name: GLENN E THOMAS COMPANY
Make/Model: DODGE Mileage: 35234 Address: 2100 E SPRING ST
RAM 1500 ST QUAD CAB 4X2 Warr Built Dt: 09/10/2003 SIGNAL HILL, CA 90755
DR1L41 Supplier RP: J1 Phone: 562 426-5111
Engine: EKG-3.7L V6 Engine (Ser #:K232320670)
Transmission: DDC-5-Speed HD Manual Transmission (Ser
Plant: ST. LOUIS ASSEMBLY II - NORTH
MDH: 091012
Part Information
Part Number Part Description Quantity Cost/Unit Fail Cd Retn Dt
** No Parts Information Available
Labor Information
LOP LOP Description Cost Fail Cd
** No Labor Information Available
Service Narrative Information
Customer Comment:TURN SIGNAL INDICATORS WILL ILLUMINATE OPPOSITE OF TURN SIGNAL SWITCH POSITION. LEFT SIDE FLASHES WHEN RIGHT SIGNAL IS USED AND VICE VERSA. AT TIMES
Part Number Part Description Quantity Cost/Unit Fail Cd Retn Dt
** No Parts Information Available
Labor Information
LOP LOP Description Cost Fail Cd
** No Labor Information Available
Service Narrative Information
Customer Comment:CUSTOMER COMPLAINS THAT INTERMITTENTLY THE RIGHT SIDE TURNSIGNAL IS TOTALY INOP, ONE TIME HE TURNED ON THE RIGHT AND THE LEFT SIDE CAME ON.
Service Action:THE MULTI FUNCTION SWITCH SENDS THE LAMP SIGNAL TO THE CCN. THAT THEN BUSSES THE SIGNAL TO THE FCM WHITCH FLASHES THE THE TURN SIGNAL. AND THE
Part Number Part Description Quantity Cost/Unit Fail Cd Retn Dt
** No Parts Information Available
Labor Information
LOP LOP Description Cost Fail Cd
** No Labor Information Available
Service Narrative Information
Customer Comment:CC: TURNS SIGNALS OPERATE OPPOSITE OF INPUT FROM THE SWITCH ACTIVATION AT TIMES. TECH STATES HE HAS NOT BEEN ABLE TO DUPLICATE THE CONCERN.
Service Action:ADVISED TECH TO CHECK SWITCH INPUT TO THE CLUSTER. ADVISED TO LOAD TEST GROUNDS ON EXTERIOR TURN SIGNAL CIRCUITS. MONITOR INDICATOR OPERATION
Transmission: DG4-Multi-Speed Auto 45RFE Transmiss (Ser
Plant: ST. LOUIS ASSEMBLY II - NORTH
MDH: 082314
Part Information
Part Number Part Description Quantity Cost/Unit Fail Cd Retn Dt
** No Parts Information Available
Labor Information
LOP LOP Description Cost Fail Cd
** No Labor Information Available
Service Narrative Information
Customer Comment:WHEN USING THE RIGHT TURN SIGNAL, IT WONT COME ON AT TIMES, WHEN USING THE LEFT TURNSIGNAL, SOMETIMES THE RIGHT TURN SIGNAL COMES ON. NO COD ES
Service Action:ADVISED TECH TO CHECK THE INPUT GOING TO THE CLUSTER FROM THE MULTI-FU NCTION SWITCH. TECH TO CHECK THE WIRING FROM THE FCM TO THE TURNSIGNAL
Part Number Part Description Quantity Cost/Unit Fail Cd Retn Dt
** No Parts Information Available
Labor Information
LOP LOP Description Cost Fail Cd
** No Labor Information Available
Service Narrative Information
Customer Comment:HUB STATES THIS VEHICLES TURN SIGNALS ARE NOT OPERATING PROPERLY. IF THE SIGNALS ARE OFF CENTER POSITION, THE TURN SIGNAL FLASHES RIGHT. IF TURNED
Service Action:STAR ADVISED HUB TO A POSSIBLE CLUSTER. ************************************CLOSING***************************************\r\nHUB STATES HE REPLACED THE CLUSTER FOR REPAIR.
Part Number Part Description Quantity Cost/Unit Fail Cd Retn Dt
** No Parts Information Available
Labor Information
LOP LOP Description Cost Fail Cd
** No Labor Information Available
Service Narrative Information
Customer Comment:CUSTOMER STATES RIGHT TURN SIGNAL IS INOP, UNTIL LEFT TURN IS USED, THEN RIGHT SIGNAL IS FUNCTIONAL,AND LEFT BECOMES INOP. TECH STATES THERE ARE NO
Service Action:ADVISED TECH TO MONITOR INPUTS FROM SWITCH TO CLUSTER AND MONITOR OUTPUTS FROM FCM.ADVISED TECH WE HAVE SEEN ISSUES WITH FCM. TECH REPLACED
Part Number Part Description Quantity Cost/Unit Fail Cd Retn Dt
** No Parts Information Available
Labor Information
LOP LOP Description Cost Fail Cd
** No Labor Information Available
Service Narrative Information
Customer Comment:THE HEADLIGHTS AND HAZARDS WONT GO OFF, THE RIGHT TURN SIGNAL BLINKS W HEN LEFT TURN SIGNAL IS ACTUATED. CODE IN THE MIC FOR TURN HAZARD INP UT
Service Action:AUTHORIZED CLUSTER. :CCM8:08/06/2003
Part Number Part Description Quantity Cost/Unit Fail Cd Retn Dt
** No Parts Information Available
Labor Information
LOP LOP Description Cost Fail Cd
** No Labor Information Available
Service Narrative Information
Customer Comment:WHEN USING THE LEFT TURN SIGNAL THE RIGHT BLINKS AND VICE VERSA. IT DOES NOT HAPPEN ALL THE TIME. THE DLR HAS NOT BEEN ABLE TO DUPLICATE THE
Service Action:POINTS TO A TIPM ISSUE IF NO WIRING CONCERNS. ORDER NUMBER : 7980** NAT
Transmission: DG4-Multi-Speed Auto 45RFE Transmiss (Ser
Plant: WARREN TRUCK ASSEMBLY PLANT 1
MDH: 071020
Part Information
Part Number Part Description Quantity Cost/Unit Fail Cd Retn Dt
** No Parts Information Available
Labor Information
LOP LOP Description Cost Fail Cd
** No Labor Information Available
Service Narrative Information
Customer Comment:TURN SIGNALS INOP AT TIMES AND OTHER TIMES THEY BOTH FLASH.AND OTHER T IMES WHEN TURNING ONE WAY THE OTHER SIDE BLINKS. :RRM4:10/18/2002 B ACK IN
Service Action:MONITOR SWITCH INPUTS AND WHEN TURN SIGNAL SWITCH IS TOGGLED DOES THE CLUSTER LAMP ILLUMINATE IF NOT REPLACE CLUSTER. :RRM4:10/18/2002 CH ECK FOR
Part Number Part Description Quantity Cost/Unit Fail Cd Retn Dt
** No Parts Information Available
Labor Information
LOP LOP Description Cost Fail Cd
** No Labor Information Available
Service Narrative Information
Customer Comment:JIM STATES THIS CUSTOMER CONCERN IS THE TURN SIGNALS OPERATE OPPOSITE OF EACH OTHER INTERMITTENTLY. JIM CANNOT DUPLICATE THIS. :BM310:11/2 2/2005
Service Action:I ADVISED JIM PAST CASES SHOW POSSIBLE FCM OR IPM. :BM310:11/22/2005
Part Number Part Description Quantity Cost/Unit Fail Cd Retn Dt
** No Parts Information Available
Labor Information
LOP LOP Description Cost Fail Cd
** No Labor Information Available
Service Narrative Information
Customer Comment:CUSTOMER STATES WHEN THE LEFT TURN SIGNAL IS ACTUATED THE RIGHT TURN S IGNAL WILL OPERATE. TECH REPLACED THE FCM AND IT OPERATED FOR A COUPLE OF
Service Action:ADVISED TO WATER DOWN THE VEHICLE AND FROM UNDERNEATH TO GET THE IPM W ET. POSSIBLE IPM IS THE CONCERN. :WH11:05/27/2003
Part Number Part Description Quantity Cost/Unit Fail Cd Retn Dt
** No Parts Information Available
Labor Information
LOP LOP Description Cost Fail Cd
** No Labor Information Available
Service Narrative Information
Customer Comment:2 PROBLEMS: 1.) AT TIMES WHEN USING THE TURN SIGNALS, SIGNAL RIGHT, T HE LEFT ILLUMINATES AND VICE VERSA. WINDSHIELD WASHERS SQUIRT ON THEIR OWN. NO
Service Action:ADVISED TECH FOR PROBLEM #1, REPLACE THE CLUSTER. FOR PROBLEM #2, TRA NSFER TO EVIC FOR NEW MODULE ORDER. :KB18:08/10/2004 REPLACE THE MO DULE PER
Part Number Part Description Quantity Cost/Unit Fail Cd Retn Dt
** No Parts Information Available
Labor Information
LOP LOP Description Cost Fail Cd
** No Labor Information Available
Service Narrative Information
Customer Comment:CUSTOMER STATES THE TURN SIGNALS WORK BACKWARDS. TECH CHECKED AND THE MUX VOLTAGE DOES CHANGE WHEN OPERATING THE MFS. :SWM15:09/09/2004
Service Action:ADVISED TECH IF THE INDICATORS ARE LIGHTING OPPOSITE THE NREPLACE THE CLUSTER. :SWM15:09/09/2004
Part Number Part Description Quantity Cost/Unit Fail Cd Retn Dt
** No Parts Information Available
Labor Information
LOP LOP Description Cost Fail Cd
** No Labor Information Available
Service Narrative Information
Customer Comment:TURN SIGNALS OPERATE OPPOSITE INTERMITTENTLY WITH SWITCH. TECH PREVIOUSLY REPLACED THE MULTIFUNCTION SWITCH AND NOTED CONDITION HAS NOT
Service Action:ADVISED TECH NO LIKE CASES OR UPDATES FOUND. INSPECT TRAILER WIRING AND CONNECTIONS. NOTED CONCERN WILL NEED TO BE DUPLICATED.