QMS/EMS Can Thrive, QMS/EMS Can Thrive, not just Survive, not just Survive, Contract Turnovers Contract Turnovers ASQ Energy & Environmental Conference ASQ Energy & Environmental Conference Orlando Sept 14, 2004 Orlando Sept 14, 2004 Ken Gidlow, CQE / CQA / Quality Manager Certified / MBA Quality, Environmental, Safety, and Health Manager DynCorp / A CSC Company 281 483-3835 [email protected]
32
Embed
QMS/EMS Can Thrive, not just Survive, Contract Turnovers ASQ Energy & Environmental Conference Orlando Sept 14, 2004 Ken Gidlow, CQE / CQA / Quality Manager.
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
QMS/EMS Can Thrive, QMS/EMS Can Thrive, not just Survive, not just Survive,
Contract TurnoversContract Turnovers
ASQ Energy & Environmental ConferenceASQ Energy & Environmental ConferenceOrlando Sept 14, 2004Orlando Sept 14, 2004
Ken Gidlow, CQE / CQA / Quality Manager Certified / MBA
Quality, Environmental, Safety, and Health Manager
Thriving, Not just Surviving the contract end QMS and Quality Manager’s legacy?
– Records– Document Control– Customer Satisfaction– Special Processes– Improvements– Statistics
Why being part of the company’s transition team is critical to the QMS
When does the Transition Team start?
Why the Transition Team is important
– Don’t get left behind
How and when is the Transition Team formed?– Proposed Contractor President/Project Manager– Per RFP, Proposal & adjustments from orals– Some temporary corporate support or consultants– Some dedicated Key Managers– Months before the Contract Award
Tips for actively participating in the Transition Team– Proposed Contractor President/Project Manager– Know RFP, Proposal & adjustments from orals– Start early and Full-time in the Transition office– Meet Contracting Officer and Quality counterparts– Team with peer Contractor Key managers– Meet incumbent Quality personnel early
Quality Management System activities during transition
– Proposal commitments
– Transition surprises
Winning QMS start-up strategies
Examples of both Good and Otherwise QMS Start-ups– Good QMS shutdown examples
– Otherwise (not so good) QMS shutdowns
Typical Quality Manager start-up roles– Implementing the Contractor Proposal– Plan for ISO9001 Certification– Coordinate and Integrate with other Management
Systems– Keep Quality independent– Evaluate, select, and train Quality personnel
Implementing the Contractor Proposal
– Interpretation
– ISO Requirements
Plan for ISO 9001 Certification– Ahead of Proposal and contract timing requirement– Contact the ISO9001 Registrar of the Out-going
Contractor if feedback was positive. Careful– Competitive Subcontract procurement
Best-Value 6-Month or Annual? Pre-Assessment? ISO9001 & 14001 www.RABNET.com
– Schedule Gap Analysis, Corporate ISO Audit, Management Reviews, start document control, etc.
Coordinate and Integrate the QMS development with other Management Systems and Activities– Common elements ISO9001, ISO14001, OSHA VPP– Educate other Key Managers-to their relief-that Quality
leads the Company document control, improvement, customer satisfaction, and special processes.
– Early Management Reviews drive other ISO processes.– Shift Key Managers paradigms that inspections, audits
and corrective actions are not just Quality’s job. Balance the Quality team-work with independence intact.
Tips on QMS Integrating without compromising Independence– Quality leads ISO9001 early. ISO14001 & VPP benefits later.– Have ESH&Q input Corrective Actions. All Company Managers
& Supervisors respond to CARs & PARs. Some are to ES&H.– Show Quality audit schedule separate from other audits.– Have only Quality personnel follow-up on “Poor” Customer
Feedback responses. Exceptions are elevated.– Ensure the Quality Manager position is on par with the ES&H
Managers and meets independently with his/her boss.– Keep the Quality budget separate & untransferable from other
organizations.
Examples of who owns QMS processes– Quality Manual Training– Documents Customer Com. Contract– Records Continual Improvement– Objectives Purchasing– Management Rep. Corrective/Preventive Act– Management Review Calibration– Customer Satisfaction Audits
Examples of Resolving Process Ownership– Proposal & Contract requirements– Resources– Win/Win Conflict Resolution– Examples
Quality Personnel Evaluation, Selection, and Training– Mix of incumbents and new hires– Previous positions and salaries compared to their past
Affects attitude, productivity and morale
– Evaluation matrix with practical questions (next slide)– Quality training budget adequate?– Audit and other QMS process adjustments to abilities
QA Specialist
Interviewee Name/Date:
Key Words Expected/CommentsTechnical Knowledge, Skills & Abilities
1. Give 2 examples of major discrepancy or nonconformance reports that your wrote and
how they were corrected. Spec or process violated & effectively corrected2. Summarize what the ISO9001 Quality
Management System is? International Cert/Mgmt Reviews/audits/procedures/record3. Describe or define what Quality means to
you? Customer satisfaction/Compliance/Correct/Less Rework4. Describe the difference between Quality
Assurance activities & QC Inspections? QA=process audits/reviews/trending. QC=Inspect work5. Give an example of how and why root
cause analysis is done? 5 Why's/Fishbone/Mistake proofing/Taproot-to fix problem6. Give an example of a calibrated tool and
what to look for. Torque wrench/Multimeter-Cal Sticker dates-Record-list7. Describe in what situations you needed
Personal Protection Equipment PPE? Steel Toes/Glasses/Hard Hat Field inspection experience8. Give 2 examples of your roles in
improvement teams. Team player familiar with CI/TQM/6 Sigma9. What is the highest education level
completed? High School/GED Minimum level.
Soft Skills10. Is there any reason you would be unable
to Work 7am-3:30 pm M-F & some uncompensated overtime? Exempt-Salaried position Core Hours-Dependability
11. Give an example of difficulty working with someone. How did you resolve the difficulty? Ability to work well with others-Conflict Resolution.
12. Give 2 examples in past positions that went beyond your job description. Takes initiative-Self Motivated.
13. Is there any reason an annual salary in the high $30's is below your expectations? Positive attitude
14. Would you mind completing a Pre-Employment drug test right now? Mouth swab now.
PROMOTE YOUR QMS/EMS and YOURSELF How to get the real facts of your company’s contract
status How to become an active participant in the company’s
proposal team Tips on shutting-down the QMS/EMS of the outgoing
contractor Why being part of the company’s transition team is critical
to the QMS/EMS Winning QMS/EMS start-up strategies
– QUESTIONS?
QMS/EMS Can Thrive,QMS/EMS Can Thrive, not just Survive, not just Survive,
Contract Turnovers Contract TurnoversASQ Energy & Environmental ConferenceASQ Energy & Environmental Conference
Orlando September 14, 2004Orlando September 14, 2004
Ken Gidlow, CQE / CQA / Quality Manager Certified / MBA
Quality, Environmental, Safety, and Health Manager