7/21/2019 QM Using KPIs IAQG Gastvortrag E-Behle 16 Okt 2009 Engl 3 http://slidepdf.com/reader/full/qm-using-kpis-iaqg-gastvortrag-e-behle-16-okt-2009-engl-3 1/15 Quality Management using Key Performance Indicators at MTU Aero Engines Egon Behle, CEO, MTU Aero Engines IAQG General Assembly, 16 October 2009
Quality Management Using Key Performance Indicators
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16 October 2009 IAQG General Assembly MTU Aero Engines Egon Behle 4
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1980 1985 1990 1995 2000 2005 2010 2015 2020 2025
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3500Passenger traffic forecast
Passenger traffic 1980-2008
Aircraft deliveries
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Forecast (4.7% p.a. growth)History
Source: MTU/ASM September 2009, Airclaims‘ CASE
Remark: Western-manufactured jet powered commercial transport aircraft are considered (Airliners, Freighters & RJs; turboprops, business jets, military and general aviation excluded)
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Quality, a management task
Mindset of organization
MTU Board follows up KPIs
Focus on selected KPIs
Monitor development of trends
Quality audits and initiatives
Quality needs to be produced by every individual at any time.
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CIP as an ongoing process throughout
the complete organization
Improve price/ performance ratio
Dedicated projects to improve KPIs examples:
• strong improvement of TAT and OTD in MTU’s MRO locations
• to become benchmark
• to win new contracts on the basis of best quality
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MTU's Integrated Management System (IMS)
• Safety is a prime concern in aviation.
• The smallest of mistakes may have catastrophic
consequences. Therefore MTU insists on the finest quality of
its products and services.
Quality and safety are the first priority in whatever we do.
MTU's Integrated Management System (IMS)
QualityEnvironmental
protection
Occupational
health & safety
A world-class, efficient Integrated Management System (quality, occupational health
& safety, environmental protection) that ensures that principles, objectives and
standards are put in place at all of the company's locations.
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Production quality Process quality Development quality
The key quality data / indicators have been continuously improved
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MTU's system allows the key performance indicator information tobe viewed from different perspectives
A complete and consistent database for the generationof key indicators for different perspectives
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Highest priority on customer needs
Strong focus on on-time and on-quality delivery
Implementation of best-practice processes in production and quality management
Intense oversight and training of our suppliers
Continuous improvements through people, processes and tools
Highly qualified and trained personnel
Participation in national and international initiatives and working groups to developinternationally accepted standards
Cost optimization and quality do not have to contradict each other Aviation safety is the first priority in whatever we do!
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"Good is not good enough where better is expected."(Thomas Fuller – English historian)