QlikView | Industry Data Sheet | Retail & Wholesale Distribution Industry challenges While the Web gave retailers additional sales and service channels, it also em- powered customers with easier product and price comparisons, and sharing online reviews of in-store and online shopping experiences. More informed shoppers increase competitive pressures. Goals to attract customers, capture their spend and earn their loyalty now require: • Timely customer and business intelligence • Cross-functional visibility into more agile business processes • Improved capabilities for margin optimization and cost controls • Customer-focused decision making throughout retail and wholesale value chains Inhibitors The industry’s technology systems ad- dress functional business needs versus cross-functional process needs. Systems are difficult and costly to integrate and can be major inhibitors to running a more agile, customer-focused business. Companies with substantial invest- ments in proprietary legacy systems and traditional business intelligence applica- tions still lack business agility. Infor- mation used for decision making may be “recent” but not current, and the applications are difficult and expensive to maintain – impairing agility while adding to operational costs. QlikView solution With QlikView in-memory analysis, retailers and wholesalers can integrate data in real time from across business functions and remove inhibitors to customer-centric business agility. Unlike traditional business intelligence, QlikView can be implemented in days. End users can be trained in minutes. Data can be analyzed across unlim- ited dimensions and explored in any direction against the entire data volume down to the transaction levels. QlikView provides fast, visual, flexible and power- ful analysis – all enabled through its in-memory associative technology. More than 500 retailers and wholesal- ers worldwide have turned to QlikView to improve performance. Retailers and wholesalers rely on QlikView’s un- matched flexibility and ease of use for clear visibility into their functional and departmental processes, enabling: • Improved understanding of current customer needs and the business agility to meet them • Improved cross-functional data analysis for optimizing sales vol- umes, margins and operational costs • Improved cross-functional supply chain visibility, flow and forecasting • Improved coordination and manage- ment of in-store, online and catalog operations • Improved executive insights into operations, performance drivers and risks • Easier financial analysis and con- solidated reporting for regulatory compliance QlikView for Retail and Wholesale Distribution Enabling cross-functional intelligence for customer-centric business agility Under constant competitive pressure, retailers and wholesalers must continu- ally strive for higher levels of innovation and business agility. Industry shifts are clearly toward more sophisticated technology to both capture spend of increasingly savvy consumers and further optimize operational efficiencies. Aligning business processes with consumer behaviors is key, but data cap- tured in function-specific systems cannot be analyzed or shared easily. With QlikView in-memory analysis, retailers and wholesalers quickly and affordably leverage real-time customer and business process intelligence to drive and synchronize customer-centric merchandising, operations and supply chains. Representative QlikView Customers 99¢ Only Stores Ahlers Group Alabama Farmers Cooperative Applebee’s (Thomas & King) C&S Wholesale Grocers Campbell’s Soup Carrefour Connacht Gold Dean Foods E. Breuninger ebaY DEKA Eden Park FILA Grotto Gas Henderson Group Kentucky Fried Chicken Net-on-Net Optimera Pergo Robinsons Group Saks Fifth Avenue SIBA WH Smith Williams-Sonoma
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QlikView | Industry Data Sheet | Retail & Wholesale Distribution
Industry challengesWhile the Web gave retailers additional sales and service channels, it also em-powered customers with easier product and price comparisons, and sharing online reviews of in-store and online shopping experiences. More informed shoppers increase competitive pressures. Goals to attract customers, capture their spend and earn their loyalty now require:
• Timelycustomerandbusinessintelligence
• Cross-functionalvisibilityintomoreagile business processes
• Improvedcapabilitiesformarginoptimization and cost controls
• Customer-focuseddecisionmakingthroughout retail and wholesale value chains
InhibitorsThe industry’s technology systems ad-dress functional business needs versus cross-functional process needs. Systems are difficult and costly to integrate and can be major inhibitors to running a more agile, customer-focused business. Companies with substantial invest-ments in proprietary legacy systems and traditional business intelligence applica-tions still lack business agility. Infor-mation used for decision making may be “recent” but not current, and the applications are difficult and expensive to maintain – impairing agility while adding to operational costs.
QlikView solutionWithQlikViewin-memoryanalysis,retailers and wholesalers can integrate data in real time from across business functions and remove inhibitors to customer-centric business agility.
Unliketraditionalbusinessintelligence,QlikViewcanbeimplementedindays.End users can be trained in minutes. Data can be analyzed across unlim-ited dimensions and explored in any direction against the entire data volume downtothetransactionlevels.QlikViewprovides fast, visual, flexible and power-ful analysis – all enabled through its in-memory associative technology.
More than 500 retailers and wholesal-ersworldwidehaveturnedtoQlikView
to improve performance. Retailers and wholesalersrelyonQlikView’sun-matched flexibility and ease of use for clear visibility into their functional and departmental processes, enabling:
• Improvedunderstandingofcurrentcustomer needs and the business agility to meet them
• Improvedcross-functionaldataanalysis for optimizing sales vol-umes, margins and operational costs
• Improvedcross-functionalsupplychain visibility, flow and forecasting
• Improvedcoordinationandmanage-ment of in-store, online and catalog operations
• Easierfinancialanalysisandcon-solidated reporting for regulatory compliance
QlikView for Retail and Wholesale Distribution Enabling cross-functional intelligence for customer-centric business agility
Under constant competitive pressure, retailers and wholesalers must continu-ally strive for higher levels of innovation and business agility. Industry shifts are clearly toward more sophisticated technology to both capture spend of increasingly savvy consumers and further optimize operational efficiencies. Aligning business processes with consumer behaviors is key, but data cap-tured in function-specific systems cannot be analyzed or shared easily. With QlikView in-memory analysis, retailers and wholesalers quickly and affordably leverage real-time customer and business process intelligence to drive and synchronize customer-centric merchandising, operations and supply chains.
Representative QlikView Customers
99¢ Only Stores
Ahlers Group
Alabama Farmers Cooperative
Applebee’s (Thomas & King)
C&S Wholesale Grocers
Campbell’s Soup
Carrefour
Connacht Gold
Dean Foods
E. Breuninger
ebaY
DEKA
Eden Park
FILA
Grotto Gas
Henderson Group
Kentucky Fried Chicken
Net-on-Net
Optimera
Pergo
Robinsons Group
Saks Fifth Avenue
SIBA
WH Smith
Williams-Sonoma
QlikView | Industry Data Sheet | Retail & Wholesale Distribution
The information published herein is subject to change without notice. This publication is for informational purposes only, without representation or warranty of any kind, and QlikTech shall not be liable for errors or omissions with respect to this publication. The only warranties for QlikTech products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting any additional warranty. www.qlikview.com
QlikView for Customer-Centric Business Agility
In-store operational analysisEmpower store managers with complete insight into their operational data and easy information sharing with regionalandcorporateoffices,supplychains, your other stores and corporate businessfunctions.WithQlikViewdashboards, analysis and reporting standardized for your organization and processes, each operating location can better manage their store-level P&L, merchandising, inventory, workforcesandschedulingforoptimal performance – leveraging bothlocalknowledgeandenterprisetransparency.
Multi-channel operational analysisManage e-commerce, catalog sales and call centers with real-time analysis that integrates with the rest of your organi-zation for stronger sales, brand value and customer loyalty. Analyze best selling positions and colors for products on a Web or catalog page, and best products and services to recommend to shoppers when browsing a category. Analyze frequencies, types, outcomes andpeakperiodsofcustomerinterac-tions for merchandising, supply chain and resource utilization advantages. Yoursystemscapturetheknowledge;QlikViewallowsittoworkharderforbusiness.
Customer management analysisCustomerinformationswellsindatabas-es inside and outside of your organiza-tion.UseQlikViewanalysistounder-stand buyers, identify trends before competitors,guidemarketingprograms,tune loyalty programs, and explore new ways to reinforce perceptions of value. WithcapabilitiestolinkotherbusinessfunctionsinQlikView,customerknowl-edge becomes a clear differentiator for driving multiple competitive advantages.
Merchandising analysisUseQlikViewtospeedmore-informedproduct assortment and buying deci-sions, manage product categories and inventories,createandtrackpromo-tional campaigns, and adjust product pricing for optimal margin and volume tradeoffs.Cross-functionalvisibilityintocustomerknowledge,supplychainsand sales channels enables foresight, planning and logistics for true customer-centric business agility.
Supply chain analysisDisconnects among data-driven pro-cesses for supply/demand planning and forecasting, warehouse and inventory management, distribution and logistics, procurement, and supplier management impair business agility and increase operationalcosts.QlikViewquicklyex-poses redundant and inconsistent data in disparate databases for easy reme-diation, enabling your organization to workwiththesameinformationacross
supply chain processes and dependent business functions. At each process level,yourQlikViewendusersgainana-lytical insights to optimize operational efficienciesmadepossiblebyyournew“master data management system.”
Executive performance managementUsingQlikView,executivesmonitordashboardKPIstomaketimely,fact-based,financiallyjustifiedbusinessdeci-sions.CFOssimplifyfinancialreportingandcompliancewithSOX,IFRSandGAAP. Since analyses can be conducted on any data by any dimension – for ex-ample, P&L by region, category, store, etc. – corporate administrators apply QlikViewdecisionsupporttoassetmanagement,riskmanagement,HRandmaterial resource utilization, payroll andbenefits,planning,budgetingandmore.QlikView’sassociativedataplatforminspiresintuitivethinking,exploring “what if?” scenarios, and developing totally new business intel-ligence applications within hours.
Enabling customer-centric business agility – fast and affordablyLeading retailers and wholesalers world-wideuseQlikViewastheirplatformtodeliver easy-to-use, fast and fl exible anal-ysis across their business functions. With QlikView,companiesseizestrategicandtactical advantages by empowering their organizations with coveted customer-centric business agility in highly competi-tiveandever-changingmarkets.
In-Store OperationsP&L Analysis by Region / District / Store• POS (Sales, Exchanges, Returns) Analysis • Inventory Management & Stock Maintenance• Labor Scheduling & Payroll Analysis• Fraud & Loss Prevention Analysis•
Multi-Channel OperationsRetail Catalog Operations• eCommerce Operations• Customer Service & Call Center Operations• Order / Cart / Category Analysis• Channel Order / Profi tability Analysis•
Customer ManagementCustomer Profi le Segmentation & Lifetime • Value AnalysisPurchase History Tracking• Marketing Campaign Performance• Loyalty Program Management• Trouble Ticketing & Agent Performance•