QA Automation Testing using Test Complete - Healthcare Service Provider

CUSTOMER OVERVIEW

C A S E S T U D Y

Ivesia partners with healthcare service provider to improve patient care by ensuring quality of their notes application

Ivesia partnered with a healthcare service provider with hundreds of physicians, specialists and other providers

working together towards meeting the healthcare needs of patients in northern New England. Our customer

provides care in almost every area of medicine.

Serving as one of the oldest facilities in the New England region, our customer has been meeting the healthcare

needs of patients for over two centuries.

Our customer had a notes application used by physicians, specialists and other providers towards recording and

tracking patient information. The information included patient condition, treatment offered, medication

prescribed, progress, discharge summary, and more. with physician sign-off. The signed document becomes a

legal medical record.

This legal medical record gets communicated to various persons that include regular care physicians, primary

care physicians, patients, labs and outside doctors. The flow of the notes application is:

BUSINESS OVERVIEW

BUSINESS NEED

Our customer wanted this notes application to be tested extensively as this is a very important piece in

patient care procedure. The customer's needs included:

l A test plan to be created based on the specifications document, use cases and application

screens;

l Identification of test automation tool and automation testing of the regression suite;

l Bug reporting in a common tool with access to the customer;

l Re-running the test on bug-fixed functionalities and running the regression using automation suite;

l Maintenance of automation scripts taking into account the bug fixes, specification changes and

screen changes.

BUSINESS OVERVIEW

Tasking is the communication form

that is preferred by providers inside

the healthcare facility. Providers

from outside the facility prefer

communication in the form of

emails, fax or postal mail.

A notes application has pre-defined

set of rules that allows it to choose

alternate forms of communication

when the preferred form of

communication fails. For instance,

if the email gets bounced, then it

sends out a fax to the number

specified or sends out the record as

a postal mail as per the set

preferences.

Multiple Levels of

Communication

EmailTasking FaxPostal Mail

Physicians/Specialists/

Other Providers

Progress/Discharge Summary/

Treatment/Medication/Lab Reports

Legal Medical Record

Write notes

Providers Dictionary

Preferred mode of Communication

Provider signs the

document

Ivesia has a team of professionals with expertise in independent verification and validation services of

software applications. In addition, Ivesia has consulting resources in the healthcare domain available in

the New England region, who could advise the healthcare service provider in defining the right operating

procedures towards ensuring quality of their notes applications.

WHY IVESIA?

Ivesia was selected for the following reasons:

CREDIBILITY in

healthcare domain –

both in terms of

consulting and

development

Aggressive Timelines for developing prototypes

Knowledge of Microsoft technologies as well as Cache database

24x7 Work Cycles by offshoring work to Ivesia's office in India

Credibility in healthcare domain – both in terms of consulting and development

CREDIBILITY TIMELINES TECH KNOWLEDGE 24X7 WORK CYCLES

It was a successful, long-term engagement with the customer. Testing of the regression suite, which

would have taken almost a week if done manually, was completed in eight hours through automation

using Test Complete. Moreover, this automation was carried out overnight, allowing for 24x7 work

cycles towards ensuring quality of the notes application.

Subsequent to this, the customer moved towards an enterprise-grade Electronic Health Records (EHR)

system, which did not have the communication functionality as described in the tools application. Our

understanding of this system allowed us to work with the enterprise vendor and extended their EHR

with communication functionality.

OUTCOMES

ABOUT IVESIA

Corporate Headquarters

2 Keewaydin Drive Salem, NH 03079USAPhone: (603) 890-1010Fax: (603) 890-1276Email: [email protected]

Offshore Development Center

36 Vijaya Raghava RoadT. Nagar, Chennai - 600 017 Tamil Nadu, IndiaPhone: 91 44 28155583 - 84Email: [email protected]

www.ivesia.com

IVESIA'S ROLE

Ivesia was involved in the following activities:

1. Creation of the test case document based on use cases, specification documents, and screens

provided by the customer

2. Identified Test Complete as the appropriate automation tool and created test scripts for

automating the regression testing of notes application

3. Developed test scripts using VB Script for a large number of test cases. If run manually, one run

of regression testing would have taken weeks

4. Logged bugs in the bug tracking tool called OneBundle

5. Re-tested the fixed functionality as well as ran the regression suite

6. Maintained test scripts as per changed functionality in the application

Ivesia Solutions is a global leader in providing

information technology solutions. Ivesia offers software

development, software QA and project staffing services

through a global delivery model. Ivesia's solutions have

helped corporations in reducing their time-to-market

while ensuring reliability, performance and quality of

the IT infrastructure.

Being a pioneer in information technology solutions,

Ivesia has helped customers from various verticals that

include healthcare, media, ISVs, pharmaceuticals &

biotech, financial services, education, and energy.

Ivesia has a strong customer base and innovative

service offerings. Ivesia is looking at exponential

growth in the coming years.

Ivesia's portfolio of services includes:

Product Engineering

Software Development

Content Management System

Software QA

SharePoint Development

Smartphone Application

Project Staffing