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The key to managing your customers’ environments withease…
• HP Insight Remote Support delivers secure remotesupport for your customers‟ HP servers and storage,24x7… so they can spend less time solving problems
and more time focused on their businesses− Remote monitoring all the time... To gain better control
− Automated notification every time…to do more with less
− Accurate resolution in less time…to keep businesses upand running
Available at no additional cost as part of HPwarranty, HP Care Pack Service or contractual
HP redefines how companies of all sizesmaintain their infrastructure
HP Insight Remote Support• Innovative range of remote support capabilities
• Addressing the needs of small environments to largedata center environments
HP Insight Remote Support Standard(HP Insight RSS)
• Small to mid-size environments withlittle or no IT staff
− Key Functionality: Basic remote
monitoring, notification/advisories,dispatch
− Centralized installation on a sharedsever
HP Insight Remote Support Advanced(HP Insight RSA)• Mid-size to large environments with
dedicated IT staff. Integrated with HPSystems Insight Manager (SIM)
− Key Functionality: All HP Insight RSSfunctionality, plus comprehensive productcoverage, fault analysis, warranty /contract information, and proactivecapabilities for HP Mission CriticalServices customers
− Installation integrated into a centralized,dedicated HP SIM server
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Benefits to customers
Mitigate Risk(Gain Control)
Avoid problems before they occur
• Address problems before they turn into reactive service requests or
system outages
• Proactively monitor your systems and gain insights for your infrastructure
Reduce Costs(Do More with Less)
Simplify and automate day to day system support
• Make the most of limited resources (time, people, and money)
• Increase the efficiency of your infrastructure
Accelerate Growth(Keep Your Business
Running)
Quick resolution
• Enhance system availability and business productivity
• Remotely diagnose and resolve with ease and accuracy
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How it works:HP Insight Remote Support Standard
• Remote monitoring all the time
• Automated notification every time• Accurate resolution in less time
• Offered in partnership with HP Authorized Channel Partners
Note: Please ensure all software, including pre-requisites is installedproperly. Refer to release notes for details.
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Superior customer experienceReduced operating costs
Better information
Increased customer satisfaction and loyalty
Reduced delivery costs
Increased proactive advice and consultation
Customer
Regional Transportation Commission of WashoeCounty, Nevada"Insight Remote Support ultimately saves us timeand money by resolving issues faster anddetecting problems to avoid disruption of ourbusiness operations. The benefits of this newsoftware allow for reduced downtime, and whenor if hardware issues occur, we are able torestore and minimize our downtime."- John Ponzo, I.T. Analyst
PC Mall, Inc.“Mean Time to Resolve is less. First time fix isimproved. It's a win-win-win (Partner, Customerand HP), a real competitive differentiator for thepartner.”- Daniel Schneider, VP Solution Development
“HP Insight Remote Support is an innovativesolution, providing us with a new opportunity inthe market. It is adding value to our solutions,
growing our pipeline and keeping us ahead ofthe competition. “
“At Expert Systems Limited, we have obtainedsome reports from HP Insight Remote Support fromthe HP Partner Portal. In future, this will assist us inthe sales process by having a more informedconversation with our customers. We will knowtheir system bottlenecks and be able to up sell.”
• What are the biggest benefits for customers using HP Insight Remote Support?− Improved system availability
− Less time involved in monitoring and maintaining hardware
− Automated case submission including hardware failure information
− Possibility to receive improvement recommendations
− Other
• What are the biggest benefits for channel partners using HP Insight Remote Support?− Receive automated case details including hardware failure information if you are an authorized service provider
− Possibility to offer your customer proactive, customized recommendations on new hardware and services
− Less time involved in receiving and analyzing customer break-fix calls
− Customers view you as a “trusted advisor”
− Other
• Will you take action and encourage your customers to use HP Insight Remote Support?− Yes