virencehealth.com Putting Your Electronic Remittance and Centricity Practice Setup Into Overdrive November 10, 2018 Mark Girouard Sr EDI Solution Consultant, Centricity EDI Services
virencehealth.com
Putting Your Electronic Remittance and Centricity Practice Setup Into Overdrive
November 10, 2018Mark GirouardSr EDI Solution Consultant, Centricity EDI Services
2
Enhance care quality
“Centricity™ solutions help me unlock value in my organization in many ways. We use the EMR in a way that guides our staff down a path -- building rules into the software to help us. Using GE Healthcare products has actually helped us improve the [patient] wait time, and we are able to help our staff do the right thing.”
-Rhonda Draper, Ortho Northeast
©2018 Virence Health Technologies. All rights reserved.
The contents provided herein are for information purposes only. Virence Health makes no representations or warranties as to current
or future product functionality, or in any other respect, and Virence Health disclaims all liability from any reliance on the content or
information provided herein.
Customer is responsible for understanding and meeting the requirements of achieving Meaningful Use and MACRA-related payment
programs as applicable through use of HHS certified EHR technology and associated standards. Customer is responsible for
understanding applicable Virence Health documentation regarding functionality and reporting specifications, including for Meaningful
Use and MACRA-related payment programs, and for using that information to confirm the accuracy of attestation for Meaningful Use
and MACRA-related payment programs. Customer is responsible for ensuring an accurate attestation is made and Virence Health
does not guarantee incentive payments. Use of the product does not ensure customer will be eligible to receive payments.
Centricity Practice Solution v. 12.3 EHR Module and Centricity EMR v. 9.12 are ONC 2015 Edition compliant and have been certified
by Drummond Group in accordance with certifiable action criteria. For additional certification and transparency information, visit
www.gehealthcare.com/certifications.
Executive summary
This presentation will help you:
• Increase provider efficiency by increasing the quality and number of electronic payment posting transactions.
• Strengthen financial performance by increasing the number and quality of EDI transactions, which cost a fraction of manual transactions.
Key outcomes impacted:
• Reduce manual work
• Reduce errors and increase efficiency
• Increase visibility and reporting of ERA data
Putting Your Electronic Remittance and Centricity™ Practice Setup Into Overdrive
Agenda
1. Why posting electronically is important
2. CPS setup
– Transaction column set
– Claims Response Processor
3. Centricity EDI: Improving your payment posting experience
4. Centricity EDI: ERA reports
5. Q&A
Why posting electronically is important
Why posting electronically is important
Estimated that only 56% of payment transactions are fully electronic.
Partially Electronic means using a payer portal to access the data electronically.
https://www.caqh.org/sites/default/files/explorations/index/report/2017-caqh-index-report.pdf
Why posting electronically is important
• Time and cost savings for the practice; greatest per-transaction savings opportunity at $3.69 per transaction
• 500 transactions a month = $22,140 savings per yr.
• Increases accuracy of data entry vs manual payment entry
• Automatically populates required information for secondary filing
• Quicker response from insurance companies
https://www.caqh.org/sites/default/files/explorations/index/report/2017-caqh-index-report.pdf
Why posting electronically is important
1158 Unique ERA connection
A lot of opportunity!
Have you checked out the Centricity EDI Payer List recently?
EDI Support can help with enrollment questions
ERA Setup in Centricity™
Practice SolutionTransaction Column Set
ERA Setup in Centricity Practice Solution
Fit together to complete the full posting picture
Transaction Column Set
Claims Response Processor Settings
ERA Setup in Centricity™ Practice Solution
• Setup a special TCS
• Associated to each insurance that is part of the remittance file
• Can be one shared by multiple insurance
• Can have a different one for a special insurance
Transaction Column Set
ERA Setup in Centricity™ Practice Solution
Typical ERA TCS
• If needed change the column order here
• This is CPS’ template for you insurance
• Column order changes in payment distribution cause display issues
Transaction Column Set
ERA Setup in Centricity Practice SolutionTransaction Column SetName Name type Action Action type Other Comments/Recommendations
Payment Payment Payment Payment Allow
override
Pulls from SVC03
Payment
Type
Type None Payment Displays if Allow payment type
override is checked off.
Actual
Allowed
Actual
Allowed
None AMT*B6 first; else Ins. Non Payment
Codes / Calculate Actual Allowed row
Cont.
Adj.
Adjustment Adjustment Contractual
Adjustment
- Contractual
Check box
- Allow
Override
Contractual check box creates a link
with a column of type Actual Allowed.
Only one Adj. type column can have
a Contractual check mark. (FEE-B6)
Cont.
Adj.
Type
Type None Cont. Adj. Displays if Allow Adjustment type
override is checked off.
ERA Setup in Centricity Practice SolutionTransaction Column SetName Name type Action Action
type
Other Comments/Recommendations
Deductible Deductible None Do not set an action of Transfer here. Allow the
residual column to transfer. (PR 1)
Co-
Insurance
Co-
Insurance
None Do not set an action of Transfer here. Allow the
residual column to transfer. (PR 2 or 3)
Residual Residual Transfer Add
message for
transfer
Check off
show on
statements
Once a CLP segment has posted, the insurance
balance is moved to residual. Residual looks for
another payor:
• if yes balance stays in insurance
• if no balance goes to the patient
Line Info Line
Information
None Collects line level adjudication info. needed for
billing next payor. (All CAS segments for
procedure)
Misc. adj. Type None Cont.
Adj.
Allow
Override
Checking off Allow Override will cause the Misc.
Adj. Type column to appear.
ERA Setup in Centricity™ Practice Solution
Very important to create a column with type of Actual Allowed
AMT*B6 amounts post to this column
If ‘Contractual’ on the Adj. column is checked off, then CPS links the Actual Allowed column to the Contractual Adj.:
Actual Allowed = Fee - Contractual Adj.
CAUTION: Sometimes payors include more in the B6 than just 45 info. If this is not true, then the contractual adjustment will not be just based on the 45.
Transaction Column Set
Actual
Allowed
ERA Setup in Centricity™ Practice Solution
Check off ‘Contractual’ to link this to the Actual Allowed
Check off ‘Allow Adjustment Type Override’ to see the Adjustment type in the TCS
Default ERA setup does not post to the Contractual Adjustment
Contractual Adjustment = Fee – Actual Allowed
Transaction Column Set
Contractual
Adj.
ERA Setup in Centricity™ Practice Solution
Plug-in is hard coded to post a reason code of 1 (e.g. PR 1) to the first deductible type column
The name field is a free text field and so cannot be used for posting logic
When posting ERA always set the action to none
An action of Transfer, will move the balance to the patient regardless if another insurance exists or not.
Transaction Column Set
Deductible
ERA Setup in Centricity™ Practice Solution
Plug-ins are hard coded to post a reason code of 2 (co-insurance) and 3 (co-pay) to the first Co-Insurancetype column it finds
The name field is a free text field therefore cannot be used to manage posting
With ERA always set the action to none
With ERA, setting an action of Transfer could cause funds to be moved to the patient responsibility before their other insurance is billed
Transaction Column Set
Co-Insurance
ERA Setup in Centricity™ Practice Solution
End of posting CLP remaining balances move to the residual column
Action = Transfer:
Question: Is there another payer?
– Yes = balance stays in insurance then move it to the next payor
– No = Transfer to patient responsibility
Enter a general transfer note
Check off to Show on Statements
Transaction Column Set
Residual
ERA Setup in Centricity™ Practice Solution
1. Exclude if Non Adjudicated Codes
Use to stop non-adjudicated procedures from moving to the residual column then to the next payor or transferred to the patient, following a partial payment posting.
2. Exclude if Payer Take backs
Use to stop take procedure balance from moving to to the residual column then to the next payor or transferred to the patient, following the posting of a take back.
Transaction Column Set
Residual
ERA Setup in Centricity™ Practice Solution
Remittance Review Front Desk
Remittance Review coding
Remittance Review Eligibility
Caution: Do not move Remittance review to the top as it will be assigned to every new visit.
Visit Owners
ERA Setup in Centricity™ Practice Solution
Only one owner per visit
The first owner encountered is the one that gets assigned to the visit
Clearinghouse setup is claim level, so it is always the first owner encountered. Don’t recommend setting up owner here.
Owners is a field in Task Manager can help with task queues.
Visit Owners
ERA Setup in Centricity™ Practice Solution
Centricity Practice Solution (CPS) does not use the Insurance Carrier’s Insurance Group for organizing like payors when processing ERA files
Payer Literal and Lowest Dot ID
ERA Setup in Centricity™ Practice Solution
What is a literal:
• Organizes like insurances – same instructions
• Identified which insurance it can post to – avoid error with literal message.
• Inactive insurance with literal is still used in setup
• Which insurance will have the posting instructions – lowest ID with literals
How payer uses them:
• ERA files can be created by LOB: PPO, HMO, Medicare Part C etc…
• Can be multiple literals for the same insurance carrier
Insurance Carrier Literals are Very Important to CPS setup
Payer Literal and Lowest Dot ID
ERA Setup in Centricity™ Practice Solution
Look at ERA files with the same literal, for instance
• N1*PR*NOVITAS SOLUTIONS, INC.
Determine which insurances could be in the file
ISA*00* *00* *ZZ*12502 *29*1917860 *150213*2359*U*00501*423900437*0*P*>…
N1*PR*NOVITAS SOLUTIONS, INC.…
CLP*000045 Medicare Part B….
CLP*000059 Medicare Part B….
CLP*000150 Medicare Secondary….
CLP*000298 Medicare Part B…
Payer Literal and Lowest Dot ID
The ERA file contains Medicare Part B
AND Medicare Secondary claims.
Set them up with the same Literal and TCS
ERA Setup in Centricity™ Practice SolutionPayer Literal and Lowest Dot ID
Both insurances have the same
literal…. so….
Setup both with the same TCS
Setup both with the exact literal
as it appears in the N1 segment
ERA Setup in Centricity™ Practice Solution
**DO NOT CHANGE THE DOT ID NUMBER**
CPS Assigns an ID number when the insurance is created
Two IDs: Display and Database
Same when Insurance Carrier is created
Display can be changed, Database cannot
CPS ERA uses the DB ID for ERA processing
If you change the display ID they will no longer match and you can’t easily tell which number the system is reading.
Payer Literal and Lowest Dot ID
ERA Setup in Centricity™ Practice Solution
ERA setup is only on the insurance with the lowest dot ID
Payer Literal and Lowest Dot ID
ERA Setup in Centricity™ Practice Solution
ISA*00* *00* *ZZ*12502 *29*1917860 *180130*2359*U*00501*423900437*0*P*>
GS*HP*12502*1917860*20180130*2359*437*X*005010X091A1
ST*835*000000281 Start of Check Details
BPR*I*98.65*C*CHK*CCP*01*081517693*DA*… DA*4427577332*20180130 Check amount and check date
TRN*1*123456789 Check number
REF*EV*1917860
DTM*405*20180130
N1*PR*NOVITAS SOLUTIONS, INC. Payer Name or in CPS Payer Literal
…
LX*1
CLP*000045*19*215.01*98.65*25.17*MB*IcnNumber*11*1 Claim information: Ticket / Status / Fee / Paid / Patient Res. / ICN
NM1*QC*1*GIROUARD*MARK****HN*123321123A
NM1*82*1******XX*Provider NPI
NM1*TT*2*BLUE CROSS BLUE SHIELD*****PI*PYR ID
MOA***MA01*MA18 Claim level Remark Codes
DTM*050*20180116
SVC*HC>99214*135*98.65**1 Service Line level information: Procedure: mod / Fee / Paid / Units
DTM*472*20180112 DOS
CAS*CO*45*9.17**253*2.01 Group and Reason codes
CAS*PR*2*25.17 Group and Reason codes
REF*LU*11
REF*6R*55 Line Item Control Number
AMT*B6*125.83 Actual Allowed
Claims Response Processor
ERA Setup in Centricity™ Practice Solution
Lowest dot ID insurance carrier
Processing Options
Claim Level codes or CLP02
Claim Level MIA and MOA Medicare Remark codes
For each setup you must chose one or the other
These codes are setup in the clearinghouse: e.g.
CLP02: 4, 19, 20, 21 OR
MIA or MOA: MA18, MA07
Claims Response Processor
ERA Setup in Centricity™ Practice Solution
Post $0 Amounts For:
$0 is an exception and must be selected
$0 Payment is required for secondary filing. Not selecting it will cause them to reject.
Copay, Deductible and Sanction have no known impact.
Claims Response Processor
ERA Setup in Centricity™ Practice Solution
Post $0 Amounts For:
$0 Actual Allowed has a big impact
RE: Actual Allowed = FEE – Contractual Adj
Posting a $0 Actual Allowed = 100% Write Off
CAUTION: Understand if this is appropriate for your business before selecting it.
Most provider offices do not select this setting.
Claims Response Processor
ERA Setup in Centricity™ Practice Solution
If Actual Allowed Differs from Allowed:
Used to manage differences in allowed amounts between the payor and your CPS setup
• Recommend to Log in Remittance Report File
• You can select Reject Visit
• You can assign an owner
– e.g. Remittance Allowable
Claims Response Processor
ERA Setup in Centricity™ Practice Solution
Procedure Code Bundling/Unbundling:
CPS can post some bundling situations
Check off Ignore SVC06 and Post Payment
Assign an owner for workflow follow up if desired
Claims Response Processor
ERA Setup in Centricity™ Practice Solution
Post Actual Allowed for Primary Insurance Carrier Only
Select Post Actual Allowed for Primary Ins Carrier only
• Actual Allowed triggers the Contractual Adj.Usually we only adjust on a primary payment.
• Do not select if you want an additional adj on secondary (e.g. some Medicaid payers)
Claims Response Processor
ERA Setup in Centricity™ Practice Solution
Ignore Line Item Control Number
Do NOT select as a default.
CPS uses it to find a match to a procedure for posting a payment
Payment matching is done one of two ways:
1. Line Item Control Number sent in 837 returned in 835
2. The ERA information is an exact match to the visit’s
Claims Response Processor
Procedure ALL Modifiers DOS Units Fee
ERA Setup in Centricity™ Practice Solution
Ignore Line Item Control Number Checked
AND IF the line item control number is returned
THEN then the payment will post based only on the number.
AND IF the Line Item Control Number is not a returned
THEN the payment will post only if there is an exact match to; procedure, modifier, DOS, units, fee.
Ignore Line Item Control Number UNChecked:
The payor returns a different Line Item Control Number in the 835 than what was sent in 837
Claims Response Processor
ERA Setup in Centricity™ Practice Solution
Override Standard Payer Name:
List name of the insurance carrier with the lowest ID is recorded as the paying insurance
In this case, all payments linked to payor literal NOVITAS SOLUTIONS, INC. would have Medicare Secondary as the payor.
Use the override property to enter Medicare.
Claims Response Processor
ERA Setup in Centricity™ Practice Solution
Non Payment Codes Action: Ignore
• Everything will post; payment, adjustments, line info, etc..
• The balance remaining after posting will not get put into the residual column
• Reject Visit property will not affect the residual column
• E.g. used to process partial payments
Claims Response Processor
ERA Setup in Centricity™ Practice Solution
Non Payment Codes Action: None
• Everything will post, payment, adjustments, line info, etc..
• The balance remaining after posting willget put into the residual column
• Setting Reject Visit with an action of none will stop all balances in the residual column from transferring
• Used to stop the full claim and allow it to be worked
Claims Response Processor
ERA Setup in Centricity™ Practice Solution
Non Payment Codes Action: Adjustment
• Always takes an adjustment.
• Needs an Action Type to be associated with it
• Do not use if a judgment call is needed. Otherwise use an action of None & Reject Visit to be reviewed.
• CPS will auto create an adj. column if there isn’t one in the TCS. No adj. type will display but DB will capture it.
e.g. Sequestration for Medicare
Claims Response Processor
ERA Setup in Centricity™ Practice Solution
Reject Visit
• When the action is None, this setting will stop the Residual column from completing the action of transfer
• Visit will be in a Filed Rejected status
• Recommend to assign an owner to the visit
• Different codes can be setup with different owners
• Two different denial codes setup with different owners will have the first owner encountered applied to the visit.
Claims Response Processor
ERA Setup in Centricity™ Practice Solution
Ignore Actual Allowed(B6)
RE: Contractual Adj. = Fee – Actual Allowed
Payors do not always include all expected adj. into the actual allowed. Here is an example where we must ignore the payor’s Actual Allowed
• Medicare sometimes returns two CO 45s on one procedure, but the actual allowed only includes one
• Ignoring the B6 and calculate on all 45’s will take the correct adj.
This setting always uses the Calculate Actual Allowed setting
Claims Response Processor
ERA Setup in Centricity™ Practice Solution
Calculate Actual Allowed
• Plug-in will post the Actual Allowed then the contractual Adjustment is taken
• Sometimes the payor will not return the B6 Actual Allowed, so we need to calculate it
• The Plug-in will favor the B6. IF there is no B6 then the plug-in will look for this row to calculate the Actual Allowed, which then takes the adjustment.
Claims Response Processor
ERA Setup in Centricity™ Practice Solution
Non Payment Simple Setup
• Don’t want to assign special owners to different denial codes
• Don’t want to research all the denial codes
Different from traditional setup
• All row changed to handle the denials
• Need to setup the codes received with payments
• No Risk of balances going to patient because we didn’t setup a group code
Claims Response Processor Best Practice
ERA Setup in Centricity™ Practice Solution
All Row ** CHANGE IN BEST PRACTICE**
Used for processing most reason codes. There are more denials than payment codes, so use it for handling denials.
Exception rows
Use for exception to denials: Payments, Adjustments, Transfers.
Rules:
Limit of 10 codes per line with a like action; no duplicate codes
Comma separated with no spaces
Assign an action
Assign an owner when necessary
Payment row always ends with a comma
Claims Response Processor Best Practice
ERA Setup in Centricity™ Practice Solution
All Row
The all row will be used to catch all denials we want to review
Check off Reject Visit
Change owner to Remittance Review
Claims Response Processor Best Practice
ERA Setup in Centricity™ Practice Solution
New Exception Row to include:
• 1,2,3 Deductible, Co-Insurance and Co-Pay
• 23 amount is reduced due to impact of prior payer(s)
• Make sure the last item on the line is a comma with nothing after it. This takes care of the claims that paid in full without ANY CAS segment
• Others I’ve seen: PR 96 for non covered or PR 45 for contractual. Probably out of network based on PR.
• Anything the you purposely want the patient to be responsible for
Claims Response Processor Best Practice
ERA Setup in Centricity™ Practice Solution
Create these rows to look like what the old All Row used to look like:
• Action of None
• No property checked off
• No owner selected
Do setup the 1,2,3,23, row
+ any other code you want the patient to be responsible for.. maybe CO 96.
Always end the row with comma.
Claims Response Processor Best Practice
ERA Setup in Centricity™ Practice Solution
More Elaborate Setup of Non Payment Codes
Do want to assign special owners to different denial codes
Similar to Simple setup: All, 45, Adjustment (253) rows
Differences from Simple Setup
All row owner might be change to Remittance Review Code Not Setup
More Exception Rows to handle different owners for different denials
Claims Response Processor Best Practice
ERA Setup in Centricity™ Practice Solution
Create an Exception Row for those Reason Codes you want assigned to a special owner
Each owner to have its own exception row
If you have a row for ALL denials with special owners, then you’ll want the all row to have an owner of Remittance Review Code Not Setup.
Claims Response Processor Best Practice
CPS Task Manager
CPS Task Manager
Benefits of using Task Manager
• Ability to create work queues for user
• Display tasks that fix specific criteria
– use owners selected in ERA setup with visit status of Filed Rejected
• Run the queue as needed to update the tasks
• Run reports:
– Queue Volume
– Task History
– Task Volume by User
CPS Task ManagerReports
Three Different Reports for Task Manager
Go to Reports Module
Select Administrative
Expand on Productivity and Management Reports
• Queue Volume
• Task History
• Task Volume by User
CPS Task Manager
1 Select Build Queues
Building a Task Queue
2 Type in a queue name
3 Assign queue user
and auto assign
tasks to users
4 Add in the Queue
criteria of:• Visit Owner as
appropriate
• Visit status of
Filed Rejected
6 Run Queue
5 Preview and
Save Queue
1
2
3
4
5 56
CPS Task ManagerWorking Tasks
• Running the Queue Query to update items
• Click on ‘My Tasks’ for list of claims to work
• Double Click on rows to open Visit details
• Fix issue: Visit Status and or Visit Owner will update
• User can right click on row and change task status to complete and it disappears.
CPS Task ManagerWorking Tasks
Select Complete
Task
Task automatically
is removed
In queue section
you can view
competed tasks
CPS Task Manager
Queue Volume report:
• number of tasks in the queue
• average number of assigned days
• total visit balance
This report is useful for identifying high dollar queues, managing group workload, and assessing productivity through turnaround time.
Reports
CPS Task Manager
Task History report:
• Task history grouped by ticket number or patient
• Queue entry date and completion date,
• When and to whom the task was assigned
• Task status when it was modified
• Status of the corresponding visit whenever the user modified the task.
This report is useful for troubleshooting a workflow for a specific patient or visit.
Reports
CPS Task Manager
Task Volume report:
• Tasks assigned to a user within a specific date range
• Balances for the associated visits at the time the task was assigned.
This report is useful to track your user’s workload and age of their tasks.
Reports
Centricity EDI: Improving your payment posting experience
Centricity™ EDI
• Limitations of ERA posting:
• Need to post back to a CPT code
• Cannot post claim level payment
• Some bundling situations cannot be posted electronically
• Poor data from the payor Centricity EDI can sometimes help!
Improving your payment posting experience
Centricity™ EDI
Issue:
Order of claims in ERA can be different from paper EOB
e.g. 835 is by ticket number while paper is by Insured Last Name.
While reviewing Transactions Management, it helps to have the data in order.
Solution:
Centricity EDI can resort the 835 data alphabetically using the insured’s last name.
Only the first letter of the last name is sorted.
Improving your payment posting experience
Centricity™ EDI
Issue: PA Medicaid ERA will not post.
Payor returns a Claim level Remark Code segment without a remark code.
CPS plug in is expecting a remark code and stops processing the remit file.
▪ CLP*430908-01*1*175.00*54.25**MC*ICNUMBER*11
▪ NM1*QC*1*LName*Fname****MR*INSURED ID
▪ MOA**54.25 No Remark code, just a $ value
Solution:
Centricity EDI will remove the claim level remark code when there is no remark code present. The claim level remark amount is not needed by the provider and is ignored in posting the remittance. The resulting ERA file will process.
Improving your payment posting experience
Centricity™ EDI
Issue: One payer literal, two diff posting instructions
Health Plan Partners use the same payer literal for both Medicare and Medicaid product.
Provider office needed to use different adjustment types: Medicare Contractual and Medicaid Contractual
Since there is one Payer Literal, there is
• One set of instructions
• One Transaction Column set
• Only one adjustment type could be used
Improving your payment posting experience
Centricity™ EDI
Researched:
• Files were either all Medicare or all Medicaid…. Claims types were not mixed in an ERA file
• Medicare insured IDs were 7 digits long
• Medicaid insured IDs were 9 digits long
Solution:
Centricity EDI created a mapping based on the 1st Insured ID. If it was equal to 7 digits then we would add MC to the end of the literal name.
Medicare and Medicaid now have unique literals. Separate instructions could be setup allowing the correct adj type to be used.
Improving your payment posting experience
Centricity™ EDI
Issue: Some multiple unit claims are being paid by unit
For PT (CPT 97XXX), UHC and Aetna will split out multiple units into multiple payment lines.
This cannot be posted back in CPS because there is only one CPT not 2 or 3 or more…
Each payment someone would have to calculate the total paid, adj, co pay etc.. and enter the amounts manually.
***working on same solution for Mod 50 logic.
Improving your payment posting experience
Centricity™ EDI
Billed 97110 Line item control number 123456 for 3 units
UHC paid
CLP*275915-01*1*312.72*87.81*30*HM*ICNumber*11*1
…
SVC*HC>97110*78.03*32.11**1**3
DTM*472*20180905
CAS*CO*45*41.87
CAS*PR*3*4.05
REF*6R*123456
AMT*B6*36.16
LQ*HE*N59
SVC*HC>97110*156.06*55.7**2**3
DTM*472*20180905
CAS*CO*45*64.48**59*35.88
REF*6R*123456
AMT*B6*55.7
LQ*HE*N59
…
Improving your payment posting experience
CLP should one SVC for 97110:
Fee 156.06+78.03=234.09
Paid 32.11+55.7=87.81
CO 45 64.48+41.87=106.35
PR 3 4.05
CO 59 35.88
B6 55.7+36.16=91.86
Currently users have to manually add up
all these amounts and post by hand.
CPS will not post 1 then 2 units, they don’t
exist in CPS that way.
Centricity™ EDI
Solution:
• Within each CLP segment, look for duplicate REF*6R numbers
• If duplicate found, roll up amount to make 1 entry:
– fee, paid, units, similar Reason Code, Allowed amount AMT*B6
• Include all unique reason codes
• Setup at payor ID level
Centricity EDI mapping:CLP*275915-01*1*312.72*87.81*30*HM*ICNumber*11*1..SVC*HC>97110*234.09*87.81**3**3DTM*472*20180905CAS*CO*45*106.35CAS*PR*3*4.05CAS*CO*59*35.88REF*6R*123456AMT*B6*91.86
Improving your payment posting experience
This will post back correctly in CPS
Centricity™ EDI ERA Reports
Issue: Shared TIN so cannot enroll for ERAs
Are you part of a merger or acquisition?
Many payors will return ERA files back based on TIN… Who will get the files? Are you posting by hand because you can’t get the ERA file?
Solution:
Centricity EDI can split the 835 file out based on unique Ticket numbers
Centricity EDI can setup an SFTP connection with your organization to
Deliver your ERA file back to CPS
Deliver the other entities ERA file back through the SFTP connection
Cull out the appropriate claims and redo check totals or provide adjustment
Centricity EDI ERA Reports
Centricity™ EDI ERA Reports
Use Centricity EDI report Remittance Trend For Last 12 Month for all Literals to be setup in CPS
Remittance Trend
Filter out the contractual and other adjustments like OA 23
Change the drill down order to be
• Category
• Payer
• Scenario
All denials will come up in categories
OCT 18 2018: 23 reassigned to Contractual AND 18 reassigned to Other
Centricity™ EDI ERA ReportsRemit Summary
Centricity™ EDI ERA ReportsRemit SummaryList of Group and Reason Codes to setup in CPS by Payor Literal
Centricity™ EDI ERA Reports
Create a report to show top denials
Change drill down to show scenario then procedure
Sort by Billed Amount
OCT 18 2018: 23 reassigned to Contractual AND 18 reassigned to Other
Remit Summary
Centricity™ EDI ERA ReportsRemittance Reconciliation Summary
Navigation is from eStatus tab
Bottom reports are remittance
Remit Reconciliation Summary Reports
• Remittance Reconciliation Summary
Centricity™ EDI ERA ReportsRemittance Reconciliation Summary
Selecting the EOB file name or icon will open an EOB created from the 835
Centricity™ EDI ERA ReportsRemittance Reconciliation Summary
Centricity™ EDI ERA ReportsRemit Check Summary
Are you missing an ERA file?
Here is how to requeue it yourself.
Centricity™ EDI ERA ReportsRemit Check Summary
List of $0 ERA files to post without waiting to be reconciled to bank deposits
Centricity™ EDI ERA Reports
Make a list of ERA files received In EDI Response Management with $0 to make sure they’ve been posted.
e.g. of $0 ERA file BPR segment
BPR*H*0*C*NON************20180926 key data indicating $0 file
e.g. of non $0 ERA file BPR segment
BPR*I*50045.01*C*ACH*CCP*01*123456789*DA*21013321017292*987987987**01*061000104*DA**20180927 this file was not $0.
CPS Search
Centricity™ EDI ERA Reports
Search in EDI Response Management for files that contain:
• Clearinghouse = Centricity
• Select an appropriate date range
• Search for files containing the following text = *0*C*NON*
• Leave Processed Status = Not Processed
This will bring up a list of all $0 remits.
Remits that match this search can be posted without being bank reconciled
CPS Search
Centricity™ EDI ERA Reports
Deposit reports are downloaded daily from the bank, usually in Excel or .csv format…
…and matched against ERA reports or remit posting report….
Payment Reconciliation
date amt
8/23/2017 2473.31 * ELECTRONIC CHECK DEPOSIT
8/23/2017 11184.56 * NORIDIAN AZUTMT HCCLAIMPMT 17078784821 1545388986301 TRN*1*8896754661931*1450173185~ 64502345173185 1588986301 R00000091004550445238
8/23/2017 7804.08 * NORIDIAN DMEMAC HCCLAIMPMT 64178982550007 TRN*1*04400544560032337120*1450173185~ 7450173185 6419820007 R00000091004550445241
8/23/2017 6352.74 * NORIDIAN AZUTMT HCCLAIMPMT 1670821 1770805590 TRN*1*88967234521930*1450173185~ 6450173185 1770805590 R00000091004550445237
8/23/2017 5364.81 * Banner Physician HCCLAIMPMT XXXXX9251 TRN*1*08100060545548368950*1860662152\ 9000004108 101609251 R00000091004550445242
Date ACH/trace number Paid to Provider Paid By
08232017 123484234 2473.31 Provider Automation Lockbox
08232017 8896754661931 11184.56 Noridian
08232017 08100060545548368950 5364.81 Banner
08232017 04400544560032337120 7804.08 Noridian
Centricity™ EDI ERA ReportsPayment Reconciliation
Centricity™ EDI ERA ReportsPayment Reconciliation
Helping you achieve the outcomes that matter most to you
Improved Provider Efficiency
• Reduce the time it takes your organization to post payor EOB
• Increase the number of successful electronically posted payments by using Centricity EDI’s custom mapping
• Reduce the number of payments touched by making sure your ERA setup is optimal
• Use Centricity EDI to upload and parse out ERA files from your parent organization, that you could post with before.
Strengthened Financial Performance
• CAQH estimates that it costs $3.69 per ERA transaction more if posed by hand.
• CAQH estimates that on average only 56% of payment posting is done electronically.
• Use Centricity EDI report to find $0 remit and post them as soon as possible. This will ensure patient balances, and denied claims are applied and worked timely.
Action items
Centricity EDI Administrator user
• Review Standard User access to website
Billing Manager
• Review existing ERA setup
• Identify opportunities for new ERA connections
• Work with EDI Support on enrolling new payors and setting access to Remit Reconciliation
• If you have a shared TIN, contact EDI Support to get parent organizations remits process to CPS
• Contact Sales for demo to Payment Reconciliation
Training department head
• Deliver training session on use Centricity EDI reports
Thank you!
Mark Girouard
Sr EDI Solutions Consultant
802-859-6885
Get Social!
@VirenceHealth