Putting customers first . Agil IT ™ hosted application solicits network feedback right from the device. TELUS’ Technology Strategy Team developed the TNE application as an innovative way to solicit customer feedback on network experiences. The tech strategy team needed a reliable, robust solution to host the application without compromising the planned launch date or anticipated adoption scale. TELUS AgilIT Virtual Private Cloud (VPC) fit the bill. Able to bring up virtual machines in two days, the tech strategy team got the capacity required to complete intensive testing, go to market quickly as planned and support initial high volume downloads and ongoing operations. TELUS Technology Strategy team accelerates launch of the TELUS Network Experience (TNE) application, meets launch day performance requirements and supports ongoing scale. Meeting Customer First priorities TELUS has a company-wide commitment to delighting customers – getting better every day by listening to their needs. Leveraging customer feedback, TELUS can generate new ideas to improve systems, policies and processes with the goal of enhancing the customer experience. TNE is one of those ideas. Designed to give customers a voice, users download the application on to their mobile devices and submit network issue reports automatically. In addition, they receive tips about device usage and updates about network fixes and network service improvements. “TNE, as a concept, was born from our corporate Customer First initiative,” says Dan MacDonald, Product Manager, Network Services at TELUS. “We targeted the user experience from a network perspective, enabling users to submit network degradation issues automatically. We’re the only Canadian carrier inviting customers to participate in the experience of network performance, which sets us apart. For us, it’s a way to “crowd source” network improvements, using direct customer input to accelerate prioritization of fixes in the near term and plan site builds in the long term.” A need for infrastructure flexibility When Prashanth Dappula, Design Specialist, TELUS Technology Strategy Team, builds applications, he accounts for the stringent hosting requirements set forth by the TELUS Business Transformation Unit (BT). However, BT’s operating system, application system and database requirements didn’t suit the functionality envisioned for TNE. Having built the application on a specific middleware platform, Dappula recognized that complying with BT’s requirements would have added six months to the development cycle to replace the middleware. Dappula’s mandate was to get this application to market as soon as possible while ensuring data residency in Canada, so he needed to explore other options. After doing some research and connecting with TELUS’ Cloud and Hosted Services team, Dappula chose TELUS AgilIT VPC, TELUS’ Infrastructure-as-a- Service solution. With easy, quick access to compute and storage resources, Dappula avoided the time and cost associated with procuring, provisioning and configuring hardware to support the chosen application platform. In addition, he was able to leverage TELUS AgilIT VPC for both development and production,