RFP (Identification No. CESU/ITCC/R-APDRP/07) for Appointment of IT Implementation Agency under R-APDRP SCHEME for CESU, Odisha Page | 1 CESU, Odisha Page 1 Release Date: 27 th February 2016 An initiative of Ministry of Power, Government of India Restructured Accelerated Power Development and Reforms Program (R-APDRP) of Govt. of India REQUEST FOR PROPOSAL (RFP) for Selection of ‘IT Implementation Agency’ to assist the Central Electricity Supply Utility of Odisha for implementation of IT infrastructure For further details, please visit the website: www.cesuodisha.com / www.cescoorissa.com Purchaser: CESU of Odisha Central Electricity Supply Utility of Odisha RFP Identification No: CESU/ITCC/R-APDRP/07 Single Stage – Double Envelope Selection Procedure The last date for submission of RFP is 28 th March 2016 (Up to 13:00 Hrs) (This document is meant for the exclusive purpose of RFP and shall not be transferred, reproduced or otherwise used for purposes other than that for which it is specifically issued.)
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RFP (Identification No. CESU/ITCC/R-APDRP/07) for Appointment of IT
Implementation Agency under R-APDRP SCHEME for CESU, Odisha P a g e | 1
CESU, Odisha Page 1 Release Date: 27th February 2016
An initiative of
Ministry of Power,
Government of
India
Restructured Accelerated Power Development and Reforms
Program (R-APDRP) of Govt. of India
REQUEST FOR PROPOSAL (RFP)
for Selection of ‘IT Implementation Agency’ to assist the
Central Electricity Supply Utility of Odisha for
implementation of IT infrastructure
For further details, please visit the website:
www.cesuodisha.com / www.cescoorissa.com
Purchaser: CESU of Odisha
Central Electricity Supply Utility of Odisha
RFP Identification No: CESU/ITCC/R-APDRP/07
Single Stage – Double Envelope Selection Procedure
The last date for submission of RFP is 28th March 2016 (Up to 13:00 Hrs)
(This document is meant for the exclusive purpose of RFP and shall not be transferred, reproduced or otherwise used for purposes other than that for which it is specifically issued.)
RFP (Identification No. CESU/ITCC/R-APDRP/07) for Appointment of IT
Implementation Agency under R-APDRP SCHEME for CESU, Odisha P a g e | 2
CESU, Odisha Page 2 Release Date: 27th February 2016
NOTIFICATION INVITING TENDER (NIT) / REQUEST FOR PROPOSAL
CENTRAL ELECTRICITY SUPPLY UTILITY OF ODISHA Head Office: IDCO TOWER, 2
nd Floor, Janpath, Bhubaneswar-751022
TELEPHONE: 0674-2545685, FAX: 0674–2543125
Website: www.cescoorissa.com OR www.cesuodisha.com
For and on behalf of CESU, the undersigned invites sealed bids from qualified and eligible bidders to Implement IT infrastructure at CESU as per R-APDRP Part-A norms.
BRIEF DESCRIPTION: Event / Particulars Date and Time Location
Download of RFP / Bid Document
27th February 2016
from 13:00 Hrs onwards
www.cesuodisha.com / www.cescoorissa.com
Date of Pre-Bid Conference 10
th March 2016
from 12:00 Hrs to 14:00 Hrs.
Conference Hall, Central Electricity Supply Utility of Odisha, 3
Rs. 25,000/- (Twenty Five Thousand) Plus VAT 5%, by Demand Draft payable to CESU of Odisha, Bhubaneswar, Odisha. The interested empanelled SIs may download the tender document from website (www.cesuodisha.com / www.cescoorissa.com) and the cost may be submitted along with the bid.
Bid Security (EMD) Indian Rupees 1.00
Crore
Bid Security (EMD) to be submitted as Bank Guarantee in the prescribed format for a period of 150 days from the date of Bid Opening.
Final Bid Submission 28
th March 2016
(Up to 13:00 Hrs)
IT Center, Central Electricity Supply Utility of Odisha, 8
th Floor, IDCO Towers, Janpath,
Bhubaneswar -751022 Odisha
Technical Bid Opening 28
th March 2016 15:00 Hrs
Conference Hall, Central Electricity Supply Utility of Odisha, 3
The aforesaid dates are firm and will not be extended.
CESU reserves the rights to cancel the RfP without assigning any reason thereof.
Sd/- Sr. GM (IT)
RFP (Identification No. CESU/ITCC/R-APDRP/07) for Appointment of IT
Implementation Agency under R-APDRP SCHEME for CESU, Odisha P a g e | 3
CESU, Odisha Page 3 Release Date: 27th February 2016
General Instructions to bidders:
A. CESU invites PFC Empanelled companies to purchase the Request for Proposal (this “RFP”) to participate in the bidding and selection process for the appointment of IT Implementing Agency to implement R-APDRP PART-A.
B. This RFP can be downloaded from www.cesuodisha.com / www.cescoorissa.com on or after 27th February 2016, 13:00 Hrs Indian Standard Time by meeting the criteria and following the procedure indicated herein.
C. This RFP comprises of following documents, wherein the bidders are expected to inform themselves of the content fully:-
a. This RFP Document b. SRS Document issued by Nodal Agency (PFC) c. Amendments to the RFP and SRS documents issued by Nodal Agency (PFC) till
the date of bid submission
D. All interested parties are requested to strictly abide by ALL terms prescribed in this RFP and provide accurate information to the best of their knowledge without misleading CESU to be considered for participation in this Project.
E. CESU reserves the rights to reject any or all offers without assigning any reasons thereof.
F. The nodal person for all enquiries, correspondence and clarifications with respect to the
RFP and submission of the bid shall be Sr.GM(IT), CESU; e-Mail: part-
No tender shall be accepted /opened after the due date and time of receipt of tender irrespective of delay due to postal services or any other reasons and CESU shall not assume any responsibility for late receipt of the tender. In case the due date happens to be a holiday, the bids shall be received/ opened on the next working day at the same time & place.
G. It should be clearly understood that CESU will not reimburse any cost incurred by you for the preparation of offer, site visit, collection of information, or, if you are selected, for contract or negotiations.
H. Maximum of two members per empanelled System Integrator are permitted for attending the pre-bid conference. OEMs or other Partners shall raise their queries through respective SIs. All the queries / clarifications are to be sent in format given below. All queries / clarifications should be sent in advance, any query sent after the closing of bid query acceptance timeline i.e. 24 Hours before the pre bid conference shall not be entertained:
Name and Address of the Organization submitting
Request Name, Position and Contact details of person submitting
request
Sr. No Section No / Clause No.
Page No. RFP / SRS Sentence
Query / Clarification Sentence
RFP (Identification No. CESU/ITCC/R-APDRP/07) for Appointment of IT
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CESU, Odisha Page 4 Release Date: 27th February 2016
I. Bidders should observe a high standard of ethic during the selection process and in the execution of this contract.
J. Any bid i.e. Technical, price or Bid Security cover received after the due date and time will not be accepted and the offer will be categorically ignored without any communication.
K. The bid, even though fulfilling the specified qualifying requirements/criteria as specified in the RFP bid document, are liable to be disqualified in case of non-compliance to the followings by the bidders :-
a. Not made misleading or false representations in the forms statements and
attachments submitted in proof of the qualification requirements. b. Has not been blacklisted by any company, Board, organization or government
body.
RFP (Identification No. CESU/ITCC/R-APDRP/07) for Appointment of IT
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CESU, Odisha Page 5 Release Date: 27th February 2016
1.0 Power Sector overview
From modest beginnings at the time of Independence, the Indian power sector has grown a
hundredfold – and is targeting a further doubling of capacity within the next decade or so. No
doubt, a tremendous achievement and there is no escaping the fact that the sustained growth
of the power sector has been one of the major drivers for the success story that is the Indian
economy, certain pain areas notwithstanding.
Starting from the opening up of the generation sector to private sector in October 1991 to the
1998 Act through which the regulatory agencies were sought to be set up and culminating in
the integrated Electricity Act, 2003, a remarkable continuity of vision and thought process has
been demonstrated by the highest level of planners, changes in government and other factors
notwithstanding. From the distribution utilities’ point of view, the two most significant
programmes taken up by the Ministry of Power, Government of India are the two versions of
the Accelerated Power Development Reforms Program i.e. APDRP-I and APDRP-II.
The thinking and policy directions that have now been decided on by the Ministry of Power,
Government of India in consultation with the leading power utilities in the fields of generation,
transmission and distribution can be summarized as follows:
� Protection of the interests of economically weaker sections of society; in particular those
living Below the Poverty Line (BPL) and whose daily energy consumption does not exceed
30 kWh per month
� Centers of excellence across the country to show the way
� 11 kV feeder will be treated as a profit center, with the concerned Junior Engineer playing
the role of a Feeder Manager (for one or more feeders as necessary)
� Committed and sustained movement towards improving the financial viability of the power
distribution utility
� Identification of Key Result Areas to help in prioritizing the various organizational initiatives
� Preparing all the market players to play an active, responsible but commercially-oriented
role in an ABT environment; both at the inter-State as well at the intra-State level when the
necessary communication infrastructure is in place and organizational capabilities have
been suitably enhanced
� Move towards rational tariff structures and reduce, if not eliminate, subsidies and cross-
subsidies to within 20% of properly ascertained cost of supply for all categories of
consumers
RFP (Identification No. CESU/ITCC/R-APDRP/07) for Appointment of IT
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CESU, Odisha Page 6 Release Date: 27th February 2016
2.0 Overview of CESU of Odisha CESU has come into effect from 08.09.2006 after restructuring of erstwhile CESCO in compliance of Electricity Act 2003. CESU is a major power utility of the state with consumer strength over 20 Lacs approximately. 5 Circles, 20 distribution divisions, 65 Sub divisions and 250 electric supply offices make up the backbone to the power CESU, Odisha distribution system of the CESU area of operation. At present database of all IT activities of CESU is being maintained at Divisional Computer Centre (DCC) under the control of Divisional Manager of respective Divisions. At present, CESU is having 20 nos of such DCCs located all over CESU area. In its corporate Headquarters, CESU has a central Data Centre with 4 Mbps & 8 Mbps dedicated leased ISPs for connectivity with all the DCCs. Electric Supplies under the control of Distribution Divisions are mainly dealing with all consumers except EHT consumers. Most of the Subdivision offices in urban area are facilitated with Broadband connectivity. CESU has two categories of bulk consumers namely, Division billed and Spot Billed consumers. CESU has taken steps towards reduction of ATC loss by appointing Distribution Franchisees in 14 out of 20 divisions in BOT model. In order to provide better service to the customers of CESU and meet various stakeholders like Regulators, State Government, the CESU proposes to implement various IT infrastructure across its core business functions so that IT enabled process automation can be achieved without human intervention or manual work. MoP, GoI sanctioned the R-APDRP Scheme for 12 towns of CESU area in Odisha on 1st March 2014 and accordingly CESU has initiated various activities for the implementation of the scheme. Considering the objectives of the R-APDRP scheme, CESU proposes that a GPRS based Energy Audit & Accounting system will be implemented across its project areas covering network as well as high value consumers which be based on open protocol rather than vendor specific protocols. CESU will also move from the current decentralized billing database to adopt a centralized approach. As CESU Head Office is located in Bhubaneswar and also it is centrally located and has access to better communication as well as infrastructure. Hence, it is proposed that CESU's data centre will be located in Bhubaneswar which is under Bhubaneswar UA. Similarly, CESU also proposes that a Disaster Recovery Site will be located at the Berhampur Town or any other town to be selected by CESU for business continuity.
RFP (Identification No. CESU/ITCC/R-APDRP/07) for Appointment of IT
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CESU, Odisha Page 7 Release Date: 27th February 2016
OHPC Odisha Hydro Power Corporation Limited http://www.ohpcltd.com
OPGC Odisha Power Generation Corporation Limited http://www.opgc.co.in
NTPC
(TTPS) Talcher Thermal Power Station http://www.ttps.com
OPTCL Odisha Power Transmission Corporation
Limited http://www.optcl.co.in
GRIDCO Grid Corporation of Odisha Limited http://www.gridco.co.in
CESU Central Electricity Supply Utility of Odisha http://www.cescoorissa.com
http://www.cesuodisha.com
3.0 CESU Vision
• To ensure uninterrupted quality and reliable power supply to its consumers.
• To be the best distribution utility of India.
• To make every work place a safe working place.
• To be socially responsible for employees and society.
3.1 CESU Area Covered in R-APDRP Scheme
Under R-APDRP scheme, The Ministry of Power, Govt. of India has sanctioned Detailed
Project Reports (DPRs) of 12 towns of Central Electricity Supply Utility of Odisha.
Details of approved towns are as follows:
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CESU, Odisha Page 8 Release Date: 27th February 2016
Details of
CESU
towns for
R-APDRP
ProjectSr.
No
Town Name Connections
Area
(Sq.
Km.)
No. of Sub
Division &
Division
Offices
No. of Other
Offices
Total
No. of
Offices
1 Cuttack 90,252 64 7* 16* 23*
2 Bhubaneswar (HQ) 2,21,595 135 8* 37* 45*
3 Puri 37,496 17 3 16 19
4 Khordha 8,547 26 2 3 5
5 Jatni 7,138 25 1 3 4
6 Dhenkanal 14,878 31 1 8 9
7 Angul 13,669 19 1 5 6
8 Talcher 6,375 26 1 2 3
9 Kendrapara 9,008 11 2 3 5
10 Pattamundai 6,137 24 1 5 6
11 Jagatsinghpur 6,385 18 1 7 8
12 Paradeep 3,654 32 1 1 2
CESU Total 425,134 428 29 106 135
Note: * Number of offices may change during the period of R-APDRP Project.
The data provided above is as on 1st April 2013 for the area and consumer base covered
under R-APDRP. Bidder has to assume per annum growth of 7.5% in asset and consumer
base. However, consumer for entire CESU as on date is 20 Lacs approximately.
While Power distribution in Bhubaneswar & Cuttack is directly under CESU, two different Distribution Franchisees are managing 33kV and below electrical network, power distribution, billing and collection in remaining ten towns. Power distribution in Puri, Khordha & Jatni is handled by M/s FEDCO whereas M/s Enzen Global Solution is entrusted for handling the same in Dhenkanal, Angul, Talcher, Kendrapara, Pattamundai, Jagatsinghpur & Paradeep. These ten towns would be collectively referred as Franchisee Towns for the purpose of this document.
RFP (Identification No. CESU/ITCC/R-APDRP/07) for Appointment of IT
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CESU, Odisha Page 9 Release Date: 27th February 2016
3.2 Scope of Work for ITIA in R-APDRP Area
Under the R-APDRP (Part-A) Scheme, the following IT Infrastructure Setup has been
envisaged:
1. Establishment of Data Center at Bhubaneswar
2. Establishment of Disaster Recovery Center at Berhampur or any other town to be
selected by CESU.
3. Establishment of Customer Care Call Center at Bhubaneswar for seating capacity of 5
with a Toll Free No.
4. Providing all of the following modules and systems for the towns of Bhubaneswar and
Cuttack
i. Meter Data Acquisition System
ii. Energy Audit
iii. New Connection
iv. Disconnection & Dismantling
v. GIS based Customer Indexing and Asset Mapping
vi. GIS based integrated Network Analysis Module
vii. Centralized Customer Care Services
viii. Management Information System (MIS)
ix. Web Self Service
x. Identity and Access Management System
xi. System Security Requirement
xii. Development of Commercial Database of Consumers
xiii. Metering
xiv. Billing
xv. Collection
xvi. Asset Management
xvii. Maintenance Management
xviii. Document Management System
xix. Mail / Messaging System
xx. Enterprise Management System and Network Management System
xxi. Antivirus & Firewall System
xxii. Data Warehouse System with MIS application
5. AMR Implementation, including installation of meter modems and data concentrator
6. DGPS based GIS Survey
7. Establishment of LAN, MPLS-VPN and other networking in all the identified towns of
the CESU. Number of offices mentioned in Appendix – S.
8. Facility Management Services for 5 years from the “Go-Live” Date of Project
a. Integration, as envisaged in G1 section under 3.10 paragraph of SRS
Document, with existing applications
9. Data Migration for following applications as envisaged in section G1 under 3.9
paragraph of SRS, but not limited to
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CESU, Odisha Page 10 Release Date: 27th February 2016
a. Metering
b. Billing
c. Collection
d. New Connection
e. Disconnection and Dismantling
f. Asset Management
g. Maintenance Management
h. GIS field survey data
10. Following modules are to be implemented in franchisee towns as well.
a. Energy Audit
b. GIS based Asset Mapping
c. GIS based integrated Network Analysis Module
d. Incremental Asset Data Import in GIS
e. Incremental data imports for Energy Audit
11. The software shall be centralised with customised requirements of the town. CESU
users shall have access to the system based on their roles and responsibilities.
For Towns Other than Bhubaneswar & Cuttack
a. DF (Distribution Franchisee) shall create non-GIS based Consumer Indexing
(CI) and Asset Mapping (AM) database and shall carry-out MBC activities
along with AMR data capture and changes related to meters / consumers
b. CESU will ensure that required infrastructure and processes are established in
Franchisee Towns for making live and sustenance of applications mentioned in
point 10- above. Some of these requirements are mentioned below.
i. Installation, maintenance and replacement of energy audit meters
before go-live as well as after go-live
ii. Regular reading download of energy audit meters and making these
available at DC and upload of same
iii. Mapping of Assets and its regular updates for changes on GIS map
iv. Process for incremental assets, meters and reading upload
v. IT infrastructure, network bandwidth and resources with requisite skills
for franchisee towns
c. CESU shall ensure that the data from the above mentioned activities are being
available in the server at DC on regular basis along with the CI and AM data
updation / upgradation.
d. ITIA shall import and process the above mentioned data into the newly build
Integrated system and shall ensure the Energy Audit & Accounting processing
including report preparation.
Note:
Energy audit meters are installed up to LT feeder level in all 12 towns. Since only
Bhubaneswar and Cuttack are under direct control of CESU, following approach would
be followed.
RFP (Identification No. CESU/ITCC/R-APDRP/07) for Appointment of IT
Implementation Agency under R-APDRP SCHEME for CESU, Odisha P a g e | 11
CESU, Odisha Page 11 Release Date: 27th February 2016
Bhubaneswar and Cuttack:
With the help of correct consumer indexing and billing data, system should
automatically link the feeder level billed units and corresponding data from respective
energy audit meters at feeder to arrive at feeder level energy audit report. Same would
get linked to audit reports at DT/HT/EHT level. Consumption data is to be extrapolated
on pro-rata basis for any difference in duration of reading period.
Franchisee Towns:
Provision should be there to upload en-mass or enter feeder wise billed consumption
for specific dates (data to be provided by respective franchisees). Subsequent process
/ logic would remain same as defined for Bhubaneswar and Cuttack.
Since there is distinct possibility of conversion of any Franchisee town to non-
franchisee town, provision should also be made for conversion of Franchisee Town to
non-Franchisee town for all the applications
Exclusive Features
For the purpose of Software licenses and scalability of IT Hardware & networking equipment
in datacenter & disaster recovery center of this project, ‘Enterprise’ is to be considered as all
entities (or legal heir) authorized to distribute electricity in the State of Odisha whereas utility
would mean CESU and its current license area.
CESU of Odisha plans to build integrated IT solution for the entire enterprise. Through this
bidding process, CESU intends to select IT implementation Agency (ITIA) to build IT
Infrastructure for Data Centre for entire area of CESU of Odisha and implement all
applications of R-APDRP scheme as specified in the scope of work for Bhubaneswar &
Cuttack. In addition to these, for remaining ten towns (specified in the scope of work) selected
bidder is required to roll out GIS, GIS based asset survey and mapping, GIS based integrated
network analysis, energy audit, MDAS and integrated MIS for CESU. For this purpose, ITIA is
expected to build the required interfaces for data upload of incremental changes in assets,
electrical network, consumer indexing, MBC (metering, billing and collection) and other
modules of Franchisee Towns. The technical specifications for the scoped items would be
same as elaborated in this section and as mentioned in SRS and subsequent corrigenda
issued by PFC or CESU till the time of Bid Submission.
ITIA is also required to build interfaces for migration of base data from existing systems,
transit (incremental change) data during roll out and interfaces for existing applications, which
CESU would like to retain. Some of these applications are mentioned below.
1. Spot billing: Presently SBMs are of M/s Analogic and M/s Linkwell (Visiontek) make
and billing code for these machines are provided and maintained by the respective
vendors. For ease of maintenance and support, ITIA is to build its own billing code
for these machines. Hardware specs of SBMs are mentioned in Appendix – O.
RFP (Identification No. CESU/ITCC/R-APDRP/07) for Appointment of IT
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2. ECS registration module: To register and get collection information for consumers
opting for payment through ECS.
3. Existing Payment Gateway with Odisha e-Governance Services Limited (OeSL) is to
be integrated with ITIA’s system along with any other future payment gateway.
4. A scheme is proposed specifying the responsibilities of ITIA, CESU and Distribution
Franchises for GIS Implementation in the franchised towns as mentioned in
Appendix – R.
5. The Bidder has to provide the network connectivity to CESU offices and the meters
only in Bhubaneswar and Cuttack. Number of offices mentioned in Appendix – S.
Till the roll out of the entire system in proposed R-APDRP applicable towns, the R-APDRP
application will go live one after another town. The data from Go live town should be made
available to old CESU system through computerized automated interface as per the CESU’s
required specification. The ITIA should develop such an interface in the delivered system.
The detailed interface requirements document shall be provided to the Selected ITIA during
the ‘To-Be’ document phase.
It may be noted that above listed applications are only illustrative for the purpose of building
interfaces and hence it is advised that the intended bidders should study and carry-out
necessary due-diligence prior to quoting in the bid process.
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CESU, Odisha Page 13 Release Date: 27th February 2016
4.0 Bid Highlights
1. The requirement of the hardware and other units mentioned in BOM Appendix L are as
per the CESU’s approved DPRs. However, the payment will be made as per the actual
quantity consumed during the execution as per the site and solution requirements.
2. The evaluation shall be made on the overall cost of the items and quantities quoted in the
bid in compliance to RFP. However, while placing the order, or during the execution, the
utility reserves the right to modify the quantities of individual items to the extent of +/- 20%
of the mentioned BOQ subject to within a range of 10% of the value of the overall project
cost.
3. Accordingly the selected bidder, after the award of contract, will finalize the actual
quantities to be deployed after approval of the CESU, before initiating the purchase
process of such items.
4. The bidder is expected to complete the pilot implementation at Sub Division-3 area under
BCDD-1 division of Bhubaneswar Town of CESU including the Centralized Call Center,
Data Centre at Bhubaneswar and Disaster Recovery Centre at Berhampur (or any other
place as finalized by CESU) within 12 months from the date of LOI and complete rollout in
The above objective under this specification is achieved by providing an Automatic Meter Reading (AMR) based Data Logging System using any of the available Communication Technologies available like GSM, GPRS, EDGE, CDMA, PSTN or Low Power Radio covering all the Feeder Meter, DT Meters and select Consumer Meters in the entire Utility area.
The above objective under this specification is achieved by providing an Automatic Meter Reading (AMR) based Data Logging System using any of the available Communication Technologies available like GPRS, EDGE, CDMA covering all the Feeder Meter, DT Meters and select Consumer Meters in the entire Utility area.
Meter data Acquisition
The substation Data logger PC will acquire data from Feeder Meters and will transmit the same to Sub division office server through a GSM/GPRS/EDGE/CDMA/PSTN/LPR Modem, whereas the Sub division office Data Acquisition server will acquire data directly from all Distribution Transformers as well as HT/select LT Consumers through GSM/GPRS/EDGE/CDMA/LPR Modems. The Data acquisition servers at all sub division offices shall push the entire meter data to central data center on incremental basis during off-peak period on daily basis through MPLS/VPN based WAN network for data aggregation, analysis and generation of MIS report as per requirement of the utility.
- - deleted --
Meter data Acquisition
The meter data from all distribution transformers as well as HT consumers will be transmitted to the central data centre server(s) through GPRS/EDGE/CDMA. A PC will be installed at each substation with a purpose for local viewing and monitoring of feeders by substation staff.
RFP (Identification No. CESU/ITCC/R-APDRP/07) for Appointment of IT
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CESU, Odisha Page 27 Release Date: 27th February 2016
Das1.2 Remote capturing of meter data from system & select consumer meters
A system that captures the meter data remotely from all the meters at 33 KV & 11 KV Feeders, Distribution Transformers and HT/select LT Consumers for sending it directly to the remote collection center i.e. sub division office and data center.
Remote capturing of meter data from system & select consumer meters
A system that captures the meter data remotely from all the meters at 33 KV & 11 KV Feeders, Distribution Transformers and HT Consumers for sending it directly to the remote collection center i.e. Central data center.
Das1.3 Provision of communication media
The system provides for GSM /GPRS/EDGE/CDMA/PSTN/Low Power radio or any other suitable Communication technology between Meters located at Distribution transformer/HT/LT consumers and Sub division office. The system also provides for above mentioned or any other suitable communication technology from Data Logger PC located at substation to the Sub division Office.
Provision of communication media
The system provides for GPRS/EDGE/CDMA Communication technology between Meters located at Distribution transformer/HT consumers and central data centre. The system also provides for above mentioned communication technology from Data Logger located at substation to the Central Data Centre.
Das2.1 Supply /installation of Hardware
Supply and installation of Server, Work station/HMI with Printer and all other hardware system for data logging system at required locations.
Supply /installation of Hardware
Supply and installation of Server, Work station/HMI with Printer and all other hardware system for data logging system at Central Data Centre and at required locations.
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Das2.2 Application software for capturing, validating and analyzing the Meter data
Application software for capturing, validating, scheduling and analyzing the Meter data at the electrical Substation and Sub division offices scalable for a size of Network as defined in Annexure-A of Section: G6.
Application software for capturing, validating and analyzing the Meter data
Web based Application software for capturing, validating, scheduling and analyzing the Meter data at any of the Utility Offices scalable for a size of Network as defined in Annexure-A of Section: G6.
Das2.3 Application software at data center
Application software for acquiring incremental meter data from Data logging system of all the sub division offices under the utility area for aggregation, analysis and generation of various MIS report through appending of the Metering module.
Application software at data center
Application software for acquiring incremental meter data from all the metering points under the utility area for aggregation, analysis and generation of various MIS report through appending of the Metering module.
Das2.4 Daisy Chaining, Supply/ installation of data converters at sub stations
Supply and installation of RS 485 to RS 232 Converter at Sub stations along with field wiring/cabling from Feeder Meters to Data Converter unit and from data converter unit to the Computer system at Sub station
Daisy Chaining. Supply / installation of Data Concentrator Unit at sub stations
Supply and installation of data Concentrator Unit and Daisy Chaining of all Substations meter along with field wiring / cabling from feeder meter to Data Concentrator Unit and from Data Concentrator Unit to the computer system at sub-station (Data Acquisition Unit).
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Das2.5 Supply/ installation of Modems at sub stations
Supply and installation of suitable Modem (GSM/GPRS/ EDGE/ CDMA/ PSTN/ LPR) at sub stations for communication between data logging unit located at substation and the same at Sub division office.
Supply/ installation of Modems at sub stations
Supply and installation of Modem (GPRS/EDGE/CDMA) at sub stations for communication between the Data Acquisition Unit at Sub-station and Data Centre
Das2.6 Supply/ installation of Modems at DTs and HT consumers
Supply and installation of suitable Modem (GSM/GPRS/ EDGE/CDMA/PSTN/LPR) at meter ends for communication between Meters located at Distribution transformer and HT/select LT consumers and Sub division office server. If required necessary, the Modem may be retrofitted on optical port of the meter.
Supply/ installation of Modems at DTs and HT consumers
Supply and installation of suitable Modem (GPRS/ EDGE/CDMA) at meter ends for communication between Meters located at Distribution transformer and HT consumers and Data Centre Server(s).
Das3.2 Flexible deployment / implementation of software system
The software system deployment/ implementation should be flexible. The deployment may include installing the software at various locations like substations, sub divisions and data center. The system architecture will be modular so that only the required modules need to be installed at any given location. (e.g. installation at substation computer may have modules like data acquisition or network
Flexible deployment / implementation of software system
The software system deployment/ implementation should be flexible. The deployment should be web based and there should be no need for any installation / licensing at client end.
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topology management. But data aggregation/analysis modules may be installed at sub division offices, data center etc. as per the requirement of utility)
Das3.3 Menu driven software system
The software shall be menu driven functions for automatic data capturing, periodic data uploading etc.
Web based software system
The software shall be web based system for automatic data display and reporting
Das3.6 Provision for data validation at both ends
The software shall ensure data validation at both ends e.g. at the substation end before transmission and Sub division office after reception to eliminate possibility of garbage data. The system at Sub division office should apply comprehensive data validation before accepting and using meter data.
Provision for data validation.
The software shall ensure data validation at Central Data Centre after reception to eliminate possibility of garbage data. The system at Central Data Centre should apply comprehensive data validation before accepting and using meter data.
Das4.0 Features of Data logging system at Substation:-
Features for Data logging system at Substation:-
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Data Collection at substation via RS 485/ RS 232 data converters
The software at substation will have the ability to perform remote data acquisition from Meters using RS 485/ RS 232 port converters
Data Collection at substation via Data Concentrator Unit.
The software at substation will have the ability to perform remote data acquisition from substation meters via Data Concentrator Unit.
Das4.4 Typical list of data acquisition from the Meters
A typical list of data acquisition from the Meters has been mentioned below: Acquire real time instantaneous data like voltage, current frequency, power factor, active power, reactive power etc. at the specified regular intervals (15 minutes- 30 minutes as per meter specification) for online local monitoring substation level. Acquire stored historical values of data at regular interval with power consumptions, accumulated energy, accumulated power, maximum demand and other parameters. Acquire real values of specified parameters on demand. Synchronize date and time of all meters.
Typical list of data acquisition from the Meters
A typical list of data acquisition from the Meters has been mentioned below : Acquire real time instantaneous data like voltage, current frequency, power factor, active power, reactive power etc. at the specified regular intervals ( 15 minutes-30 minutes as per meter specification) for online monitoring anywhere across Utility. Acquire stored historical values of data at regular interval with power consumptions, accumulated energy, accumulated power, maximum demand and other parameters. Acquire real values of specified parameters on demand. Synchronize date and time of all meters.
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Das4.9 Mode of data transfer from substation to Sub division office
Normally the data transfer from Substation data logging system to sub division office will be over GSM/GPRS/ EDGE/CDMA/ PSTN/LPR by dialing from either end at some specified interval of time.
Mode of data transfer from substation to Central Data Centre
Normally the data transfer from Substation data logging system to Central Data Centre will be over GPRS/ EDGE/CDMA by Pushing the data from the substation device at some specified interval of time (15-30 minutes).
Das4.10 Facility for back up and restoration of data
Facility for taking backup & restore of data collected at substation shall be provided in software.
Facility for back up and restoration of data
Facility for taking backup & restore of data collected at Data Centre shall be provided in software.
Das5.0 Features of Data logging system at sub division office :-
Features of Data logging system for Central Data Centre :-
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System shall be capable of collecting data from all the HT consumers at least every one Hour and from all the Distribution Transformers at least once in 24 Hours. The substation data shall also be polled at least once in 24 Hours. The number of HT consumers and number of DTs have been furnished in the enclosed Annexure-A of Section: G6. However, the bidder may visit the area and collect the exact details about the number of HT consumers and number of DTs at site and design and supply the system as per actual availability at site. Further, the system shall be designed and shall have provisions for inclusion of new Consumers and Assets in future and shall provide additional spare capacity to cater 10% per annum growth over and above the actual requirement at site on account of the future provisions.
Periodicity of data collection
System shall be capable of collecting data from all the HT consumers at least every half Hour and from all the Distribution Transformers at least once in 24 Hour. The substation meter data from the substation data loggers shall also be captured at least once in 24 Hours. The number of HT consumers and number of DTs have been furnished in the enclosed Annexure-A of Section: G6. However, the bidder may visit the area and collect the exact details about the number of HT consumers and number of DTs at site and design and supply the system as per actual availability at site. Further, the system shall be designed and shall have provisions for inclusion of new Consumers and Assets in future and shall provide additional spare capacity to cater 10% per annum growth over and above the actual requirement at site on account of the future provisions.
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Das5.2 Functionality of Sub division office Data acquisition software
The Data acquisition software at Central Data Centre Sub division office must have the following functions : a) Data Collection: It shall collect data from the remote Data logger systems installed at the substations and store in its local Database. It shall also collect Meter data directly from DTs and HT/select LT consumers through GSM/GPRS/ EDGE/CDMA/PSTN/LPR Modems and store in its local database. b) Data Processing: It shall use data from the database to create reports, charts and spread sheets. c) Data transfer to data center : It shall be able to transmit entire incremental meter data to data center and shall reside in the Metering module for further aggregation, analysis and MIS generation as per request from various utility offices d) Messaging : Via GSM/GPRS/EDGE/CDMA e) Program Generator : It shall have editors and configuration
Mode of Data Transfer from DTs/HT/Select LT consumers
The Data acquisition software at central data centre must have the following functions : a) Data Collection: It shall collect data from the remote Data logger systems installed at the substations and store in its local Database. It shall also collect Meter data directly from DTs and HT consumers through GPRS/EDGE/CDMA Modems and store in the database. b) Data Processing: It shall use data from the database to create reports, charts and spread sheets. c) Data transfer to data center : All the modems should be able to transmit the meter data to central data centre which shall reside in the Metering module for further aggregation, analysis and MIS generation as per request from various utility offices d) Messaging : Via GPRS/EDGE/CDMA e) Program Generator : It shall have editors and configuration software. f) Facility to communicate with multiple clients simultaneously through multiple communication lines. g) The communication shall be scalable and configurable to various media like CDMA, GPRS and EDGE.
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software. f) Facility to communicate with multiple clients simultaneously through multiple communication lines. g) The communication shall be scalable and configurable to various media like PSTN, CDMA, GSM, GPRS, EDGE or LPR Modem etc.
Das5.6 Manual/ automatic mode of data transmission
There should be provision for manually dialing the modems connected to the DT and Consumer meters and feeder meters/data loggers or by configuring the software to collect the data from meters automatically with the help of Scheduler feature provided for auto dialing.
Manual/ automatic mode of data transmission
The modems (remote devices) should automatically push the data at pre configured interval of time. There should be option for changing the frequency of data transfer from the central server. There should also be a provision to get the data on manual request under special circumstances. There should be provision for manually dialing the modems connected to the DT, Consumer meters and feeder meters/data loggers or by configuring the software to collect the data from meters automatically with the help of Scheduler feature provided for auto dialing.
Das5.8 Mode of transfer of Meter data
The data file will be transferred from the sub-stations to sub division office server in one of the following possible methods
Mode of transfer of Meter data
The data will be transferred from various AMR devices/data loggers to the data centre server in one of the
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a) Data retrieval by sub division office from sub-station
Data acquisition software at sub division office may dial up the substation software over PSTN/GSM/GPRS/EDGE/ CDMA/Low power radio at some specified intervals and retrieve the data file.
Automatic Data Transfer By default data shall be automatically sent in push mode by the AMR devices/data loggers to the Data Centre at preconfigured time interval.
b) Data transfer from sub-station to sub division office
Substation software may dial up sub division office data logger system over PSTN/ GSM/GPRS/EDGE/CDMA or Low power radio at some specified interval and transfer the data file.
Manual Request for Data
Under special circumstances there should also be a provision to get the data on manual request from AMR devices/data loggers.
Das5.9 Facility for archiving, deletion, backup & restoration of the data
Facility for archiving, deletion and taking backup & restore of entire or part of the data collected at Sub division office shall be provided in Software.
Facility for archiving, deletion, backup & restoration of the data
Facility for archiving, deletion and taking backup & restore of entire or part of the data collected at Central Server shall be provided in Software.
Das6.3 Enabling of data acquisition over any communication media
The software will enable data acquisition over any of the locally and reliably available communication media : GSM/GPRS, EDGE, CDMA, PSTN, Low power radio etc.
Enabling of data acquisition over any communication media
The software will enable data acquisition over any of the locally and reliably available communication media: GPRS, EDGE, and CDMA.
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Das6.5 Provision of remote reading & collection in both scheduled batch mode
Remote reading collection will be possible in both scheduled batch mode (automated) as well as in the on-demand (real-time) mode.
Provision of remote reading & collection in both automated and manual mode.
Remote reading collection will be possible in both data push from the field devices in automated as well as in the on-demand (real-time) mode.
Das6.6 Features of scheduled mode of data collection
In the In the scheduled mode of data collection, the software will allow reading cycles to be configured for either individual meters or groups of meters. Appropriate time windows for data collection from different meters based on location/type can be set. The data collection could be at any one of the pre-defined monthly, daily, hourly or quarter-hourly frequencies or at any user-defined frequency greater than 15 minutes.
Features of data collection
Data from remote AMR devices will be acquired automatically. Software will allow reading cycles to be configured for either individual meters or groups of meters. Appropriate time windows for data collection from different meters at pre-configured interval of time to the Data Collection Server at the Data Centre can be set. The data collection could be at any one of the pre-defined daily, hourly or quarter-hourly frequencies or at any user-defined frequency greater than 15 minutes.
Das6.7 Support for both inbound and outbound communication
The software will support both inbound and outbound communication, i.e. data transfer could be initiated by either the remote meter or the central software
Support for both inbound and outbound communication
The software will support both inbound and outbound communication, i.e. data transfer could be initiated by either the remote meter in general or the central software in case of special requirements
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Das6.12 Synchronization of all meters to a common fixed reference
The software will be able to synchronize the date and time of all meters to a common fixed reference. All the raw meter data entering the system via AMR or any external means is time-stamped and stored for audit and further analysis.
Synchronization of all meters to a common fixed reference
The software will be able to synchronize the date and time of all remote devices to a common fixed reference. All the raw meter data entering the system via AMR or any external means is time-stamped and stored for audit and further analysis.
Das 8.1 Supporting of automated rule- based validation
Software will support automated rule-based validation and estimation of raw metered data.
Supporting of automated rule- based validation
Software will support automated rule-based validation and estimation of raw metered data. The system should trigger The validation process automatically as and when the data is received from Meter data collection system built in validation routines: The system should have pre-defined validation rules that can be adjusted by user inputs. System should also have ability to define new validation and estimation rules Detail requirements need to be finalized by ITIA along with utility.
Das 8.6 Provision of meter data estimation routine
The software will have a meter data estimation routine that will be triggered on occurrence of validation failures.
Provision of meter data estimation routine
The software will have a meter data estimation routine that will be triggered on occurrence of validation failures. System should also have facility to define, add and revise estimation methods.
Das11.6 Reports at Sub stations : Reports for Sub stations :
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Das11.7 Reports at Sub Division Office: Reports for Sub Division Office:
Das11.7.1 Provision for comprehensive reporting and MIS facility
Software at Sub division office shall provide comprehensive reporting & MIS facility and it should provide fixed format as well as query based reports in tabular & graphic format as required by user.
Provision for comprehensive reporting and MIS facility
Software for Sub division office shall provide comprehensive reporting & MIS facility and it should provide fixed format as well as query based reports in tabular & graphic format as required by user.
Das11.8 Reports at various Utility offices, such as Division, Circle, Head Quarter etc. :
Reports for various Utility offices, such as Division, Circle, Head Quarter etc. :
Das11.8.1 Reporting facility at various utility offices
Various utility offices, which can interact with Metering/ Billing database at Data center to provide extensive analysis & reporting facility. It shall also have extensive search options and should provide fixed format as well as query based reports in tabular & graphic format as per the requirement of the utility and described in detail at para Das.11.7 above (i.e. Reports at Sub division offices).
Reporting facility at various utility offices
Web based Reporting Software shall be available through web browser to various utility offices, which can interact with Metering/ Billing database at Data center to provide extensive analysis & reporting facility. It shall also have extensive search options and should provide fixed format as well as query based reports in tabular & graphic format as per the requirement of the utility and described in detail at para Das.11.7 above (i.e. Reports at Sub division offices).
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Time synchronization : The time synchronization shall be possible from the Work Station/ HMI through built-in function. An accuracy of ±1 milli- second within the station is required. However provision is to be made available for time stamping through GPS.
Time synchronization Time synchronization : The time synchronization shall be possible from the Work Station/ HMI through built-in function. An accuracy of ±1 milli-second within the station is required. However provision is to be made available for time stamping through GPS. System should allow configuring the frequency of the synchronisation.
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Sections in the RFP Document
Section Content
Section I Preface
Section II Instructions to Bidders
Section III Bid Data Sheet
Section IV Eligibility Criteria
Section V Bidding Forms
Section VI Scope of Work
Section VII General Conditions of Contract
Section VIII Special Conditions of Contract
Section IX Contract Forms
Appendix A Mandatory technical specifications
Appendix B Technical specifications
Appendix C Service level agreement
Appendix D Supplier response format
Appendix E Evaluation methodology
Appendix F Geographical and administrative information
Appendix G List of offices for WAN connectivity
Appendix H Review of current IT systems
Appendix I List of manual/business processes to be converted to electronic
form
Appendix J Review of current business processes
Appendix K Website
Appendix L List of goods and related services
Appendix M Estimated manpower requirement
Appendix N Expected implementation schedule
Appendix O Spot Billing Machines Specification
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Appendix P Map of CESU of Odisha
Appendix Q Formats for Price Bids
Appendix R Proposed Interface Scheme v2.4
Appendix S CESU Offices Locations for Network Connectivity
Appendix T Additional Clarifications
Appendix U No Deviation Certificate
Appendix V Abbreviations
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Section I. Preface
About this Document
The purpose of this document is selection of IT Implementation Agency (ITIA) for the
Restructured Accelerated Power Development and Reforms Programme (R-APDRP) - An
Initiative of Ministry of Power, Govt. of India.
Bidders are advised to study this document carefully. Submission of RFP shall be deemed to
have been done after careful study and examination of this document with full understanding
of its implications. This RFP document is not transferable. This document must be read in its
entirety. Please verify that you have a complete copy.
The Opportunity
Ministry of Power, Govt. of India, has launched the Restructured Accelerated Power
Development and Reforms Programme (R-APDRP) in the XI Five year Plan. Power Finance
Corporation Limited (PFCL) has been designated by GoI as the Nodal Agency for the
programme. The programme spans from data acquisition at distribution level till monitoring of
results of steps taken to provide an IT backbone and strengthening of the Electricity
Distribution system across the Country under the programme. The objective of the programme
is reduction of AT&C losses to 15% in project areas. The program is divided into 2 parts Part-
A and Part-B. Part-A will include projects for establishment of baseline data and IT
applications like Meter Data Acquisition, Meter Reading, Billing, Collections, GIS, MIS,
Energy Audit, New Connection, Disconnection, Customer Care Services, Web self service,
etc. to get verified baseline AT&C losses. Part-B will include distribution strengthening
projects.
The ITIA would supply, install and commission one integrated solution within the broad
framework provided in the SRS (System Requirement Specification) document. SRS
Committee under the guidance of Ministry of Power has finalized a detailed SRS document
which covers all the components of the project including hardware, software, networking; GIS
among others which shall help the utilities improve their performance.
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The Programme
The size of the programme is to the tune of Rs. 500 billion. The programme consists of Part-A
(to the tune of around Rs. 10,000 crore) covering Information Technology application in the
electricity distribution system and Part B (to the tune of around Rs. 40,000 crore) covering the
System strengthening, Improvement and augmentation of distribution system capacity. Both
parts entail planning of measures to be taken under the programme, implementation of such
measures to be taken and monitoring / evaluation of results / impact of the programme as a
whole and of its various components across the Country. The focus of the programme shall be
on actual, demonstrable performance in terms of loss reduction. Establishment of reliable and
automated systems for sustained collection of accurate base line data, and the adoption of
Information Technology in the areas of energy accounting will be essential for the success of
the R-APDRP.
• The Programme is proposed to be implemented on all India basis covering Towns and
Cities with a population of more than 30,000 (10,000 in case of Special Category States)
as per population data of 2001 Census. In addition, in certain high-load density rural areas
with significant loads, works of separation of agricultural feeders from domestic and
industrial ones, and of High Voltage Distribution System (11kV) will also be taken up.
• Towns / areas for which projects have been sanctioned in X Plan APDRP shall be
considered for the XI Plan only after either completion or short closure of the earlier
sanctioned projects. Projects under the scheme shall be taken up in Two Parts. Part-A
shall include the projects for establishment of baseline data and IT applications for energy
accounting/auditing & IT based consumer service centers. Part-B shall include regular
distribution strengthening projects. The activities to be covered under each part are as
follows:
Part – A: Preparation of Base-line Data System for the project area covering Consumer
Indexing, GIS Mapping, Automatic Metering (AMR) on Distribution Transformers and
Feeders, and Automatic Data Logging for all Distribution Transformers & Feeders and
SCADA / DMS system for big cities only. It would include Asset Mapping of the entire
distribution network at and below the 11kV transformers and include the Distribution
Transformers and Feeders, Low Tension lines, poles and other distribution network
equipment. It will also include adoption of IT applications for meter reading, billing &
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collection; energy accounting & auditing; MIS; redressal of consumer grievances and
establishment of IT enabled consumer service centers etc.
Part – B: Renovation, modernization and strengthening of 11 kV level Substations,
Transformers/Transformer Centers, Re-conductoring of lines at 11kV level and below,
Rs. 25,000/- (Twenty Five Thousand) Plus VAT 5%, by Demand Draft payable to CESU of Odisha, Bhubaneswar, Odisha. The interested empanelled SIs may download the tender document from website (www.cesuodisha.com / www.cescoorissa.com) and the cost may be submitted along with the bid.
Bid Security (EMD) Indian Rupees 1.00
Crore
Bid Security (EMD) to be submitted as Bank Guarantee in the prescribed format for a period of 150 days from the date of Bid Opening.
Final Bid Submission 28
th March 2016
(Up to 13:00 Hrs)
IT Center, Central Electricity Supply Utility of Odisha, 8
th Floor, IDCO Towers, Janpath,
Bhubaneswar -751022 Odisha
Technical Bid Opening 28
th March 2016 15:00 Hrs
Conference Hall, Central Electricity Supply Utility of Odisha, 3
5. ELIGIBLE GOODS AND RELATED SERVICES............................................................................................... 53
B. CONTENTS OF BIDDING DOCUMENT ....................................................................................... 54
6. SECTIONS OF THE BIDDING DOCUMENT ................................................................................................... 54
7. CLARIFICATION OF BIDDING DOCUMENT ................................................................................................... 54
8. AMENDMENT OF BIDDING DOCUMENT ....................................................................................................... 55
C. PREPARATION OF BIDS ............................................................................................................ 56
9. COST OF BIDDING ...................................................................................................................................... 56
10. LANGUAGE OF BID ................................................................................................................................. 56
11. DOCUMENTS COMPRISING THE BID ...................................................................................................... 56
12. BID SUBMISSION SHEETS AND PRICE SCHEDULES .............................................................................. 58
13. ALTERNATIVE BIDS ................................................................................................................................ 59
14. BID PRICES AND DISCOUNTS ................................................................................................................ 59
15. CURRENCIES OF BID .............................................................................................................................. 60
16. DOCUMENTS ESTABLISHING THE ELIGIBILITY OF THE BIDDER ............................................................. 60
17. DOCUMENTS ESTABLISHING THE CONFORMITY OF THE GOODS AND RELATED SERVICES TO THE
21. FORMAT AND SIGNING OF BID ............................................................................................................... 62
D. SUBMISSION AND OPENING OF BIDS ...................................................................................... 63
22. SEALING AND MARKING OF BIDS ........................................................................................................... 63
23. DEADLINE FOR SUBMISSION OF BIDS .................................................................................................... 64
24. LATE BIDS .............................................................................................................................................. 64
25. WITHDRAWAL, SUBSTITUTION, AND MODIFICATION OF BIDS ............................................................... 65
28. CLARIFICATION OF BIDS ........................................................................................................................ 69
29. RESPONSIVENESS OF TECHNICAL PROPOSAL ..................................................................................... 69
30. NON CONFORMITES, ERRORS, AND OMISSIONS .................................................................................. 70
31. PRELIMINARY EXAMINATION OF BIDS ................................................................................................... 71
32. EXAMINATION OF TERMS AND CONDITIONS; TECHNICAL EVALUATION ................................................ 72
33. MARGIN OF PREFERENCE ..................................................................................................................... 73
34. EVALUATION OF BIDS ............................................................................................................................ 73
35. COMPARISON OF BIDS ........................................................................................................................... 74
36. POST-QUALIFICATION OF THE BIDDER .................................................................................................. 74
37. PURCHASER’S RIGHT TO ACCEPT ANY BID, AND TO REJECT ANY OR ALL BIDS ................................. 74
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F. AWARD OF CONTRACT ............................................................................................................. 74
38. AWARD CRITERIA ................................................................................................................................... 75
39. PURCHASER’S RIGHT TO VARY QUANTITIES AT TIME OF AWARD ........................................................ 75
40. NOTIFICATION OF AWARD ...................................................................................................................... 75
41. SIGNING OF CONTRACT ......................................................................................................................... 75
43. LOCAL CONDITIONS ............................................................................................................................... 76
G. INTERPRETATION ...................................................................................................................... 76
44. INTERPRETATION OF THE SRS AND THE RFP DOCUMENT ................................................................... 76
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A. General
1. Scope of Bid 1.1 In support of the Invitation for Bids indicated in the Bid Data
Sheet (BDS), the Purchaser, as indicated in the BDS, issues
this Bidding Document for the supply of Goods and Related
Services incidental thereto as specified in the Scope of Work
at Section VI. The name and identification number of the
International competitive Bidding (ICB) are provided in the
BDS.
2. Source of
Funds
2.1 The Purchaser has received sanction from Nodal Agency
(Power Finance Corporation Limited (PFC) under the aegis of
Ministry of Power (MoP), Government of India (GoI)) under
Part-A of R-APDRP towards the implementation cost of the
project named in the BDS (hereinafter called “funds”). The GoI
has agreed to convert the sanctioned loan into grant after
successful completion of project and meeting the guidelines of
R-APDRP. The Purchaser intends to apply a portion of funds
to eligible payments under the contract for which this bidding
document is issued.
2.2 Payments made under the Contract shall be in accordance
with the terms and conditions of the financing agreement
between the Purchaser and the Nodal Agency (hereinafter
called the Loan Agreement), and will be subject in all respects
to the terms and conditions of that Agreement. No party other
than the Purchaser shall derive any rights from the Loan
Agreement or have any claim to the funds.
3. Corrupt
Practices
3.1 Purchaser requires bidders to observe the highest standard of
ethics during the procurement and execution of such
contracts.
3.2 The following definitions apply:
o “Corrupt practice” means the offering, giving receiving, or
soliciting, directly or indirectly, of anything of value to influence
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the action of any party in the procurement process or the
execution of a contract;
o “Fraudulent practice” means a misrepresentation or omission
of facts in order to influence a procurement process or the
execution of a contract;
o “collusive practices” means a scheme or arrangement
between two or more bidders, with or without the knowledge
of the Purchaser, designed to influence the action of any party
in a procurement process or the execution of a contract;
o “coercive practices” means harming or threatening to harm,
directly or indirectly, persons, or their property to influence
their participation in a procurement process, or affect the
execution of a contract;
o Purchaser will reject a proposal for the award of Contract if it
determines that the bidder recommended for award has,
directly or through an agent, engaged in corrupt, fraudulent,
collusive, or coercive practices in competing for the Contract
o the Nodal Agency will declare a firm ineligible, either
indefinitely or for a stated period of time, for awarding a R-
APDRP funded contract if it at any time determines that the
firm has engaged in corrupt of fraudulent practices in
competing for, or in executing, a RAPDRP funded contract.
3.2 In continuance of ITB clause 3.1 above, the Nodal Agency will
cancel the portion of the fund allocated to a contract for goods,
works or services if it at any time determines that corrupt or
fraudulent practices were engaged in by representatives of the
purchaser or a beneficiary of the fund, during the procurement
or the execution of that contract, without the Purchaser having
taken timely and appropriate remedial action satisfactory to
the Nodal Agency.
3.3 Any communication between the bidder and the purchaser
related to matters of alleged fraud or corruption must be made
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in writing.
By signing the contract, the bidder shall represent that it is
either the owner of the Intellectual Property Rights (IPR) in the
hardware, software or materials offered, or that it has proper
authorization and/or license to offer them from the owner of
such rights. For the purpose of this clause, IPR shall be
defined in the GCC Clause 17. Willful misrepresentation of
these facts shall be considered a fraudulent practice subject to
the provisions of Clauses 3.1 to 3.3 above, without prejudice
to other remedies that the Purchaser may take.
Furthermore, Bidders shall also note the provision stated in Sub-
Clause 2 and Sub-Clause 33.1.1 (ii) of the General Conditions of
Contract.
4. Eligible
Bidders
4.1 Bidders empanelled as System Integrator (SI) by Nodal
Agency shall be eligible to bid
(a) SI shall have flexibility to subcontract Meter Data
Acquisition Solution Provider (MDASP) services, as per
requirement. In case SI decides to subcontract Meter
Data Acquisition Solution Provider services, the Meter
Data Acquisition Solution Provider shall only be selected
from the empanelled list of MDASPs. The SI shall
necessarily subcontract other ITIA roles of GIS Solution
Provider (GSP) and Network Solution Provider (NSP)
from the empanelled list of GSP and MDASP.
(b) The SI (Lead member in case of a consortium for SI
Role) shall have the authority to conduct all businesses
for and on behalf of any and all the parties during the
bidding process and, in the event the SI is awarded the
Contract, during contract execution.
(c) The SI (Lead member in case of a consortium for SI
Role) shall be wholly responsible for execution of the
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contract.
(d) In case of non-performance (slippage in milestones,
scope & quality of work, discipline, etc. as assessed by
utility) and/or bankruptcy of any of the subcontracted ITIA
roles (GSP, NSP, MDASP), the SI (Lead member in case
of a consortium for SI Role) shall take necessary
remedial action through addition/change of subcontractor
for the concerned ITIA role. The addition/change of
subcontractor for concerned ITIA role (GSP, NSP,
MDASP) shall be with necessary prior approval of the
utility and shall be at no additional cost to the project cost
already quoted at the time of bidding for the project. The
addition/change of subcontractor for concerned ITIA role
(GSP, NSP, MDASP) shall only be from the list of
empanelled members for ITIA roles
(e) In case of exceptional circumstance of continued non-
performance, even subsequent to exercising of remedies
provided under clause 4.1.d above, as assessed and
reported by the utility, the empanelment is liable to be
cancelled by the Nodal Agency.
4.2 Bidder or the Lead Member in case of a Consortium shall not
have a conflict of interest with one or more parties in this bidding
process. Participation by Bidder(s) with a conflict of interest
situation will result in the disqualification of all Bids in which it is
involved. Purchaser considers a conflict of interest to be a
situation in which a party has interests that could improperly
influence that party’s performance of official duties or
responsibilities, contractual obligations, or compliance with
applicable laws and regulations, and that such conflict of interest
may contribute to or constitute a prohibited corrupt practice. A
Bidder may be considered to be in a conflict of interest with one
or more parties in this bidding process if, including but not
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limited to:
(a) receive or have received any direct or indirect subsidy
from any of them; or
(b) have the same legal representative for purposes of this
Bid; or
(c) have a relationship with each other, directly or through
common third parties, that puts them in a position to
have access to information about or influence on the Bid
of another Bidder, or influence the decisions of the
Purchaser regarding this bidding process; or
(d) a Bidder (the SI/Lead member in case of a consortium
for SI Role) participates in more than one bid in this
bidding process. Participation by a Bidder or Lead
Member in more than one Bid will result in the
disqualification of all Bids in which it is involved.
However, this does not limit the inclusion of the same
product (commercially available hardware, software or
network product manufactured or produced by the firm),
as well as purely incidental services such as installation,
configuration, routine training and ongoing
maintenance/support, in more than one bid; or
(e) a Bidder or any of its sub-contractors or consortium
member(s) participated as a consultant in the preparation
of the design or technical specifications of the goods and
services that are the subject of the bid.
(f) if the SI (single bidder or consortium) or any of its sub-
contractors is/are part of IT Consultant appointed by that
utility
(g) if the SI or any of its sub-contractors get associated as
Consultant / Advisor / Third party independent evaluating
agency with any of the agencies taking part in the bid
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process of the concerned utility under R-APDRP
(h) For any given project area, the IT consultant and the IT
implementation agency cannot be the same. An IT
Consultant and IT implementation agency (SI and/or its
subcontractors if any) agency may be considered to be in
a conflict of interest with one or more parties in this
process if they have controlling shareholders in common;
(i) Participation by Bidder(s) with a conflict of interest
situation will result in the disqualification. Furthermore,
the Nodal Agency reserves the right to debar/bar bidders
from all other process of empanelment including
cancellation of existing panels under R-APDRP.
Except SI, empanelled NSP, GSP and MDASP may provide
sub-contractual services to more than one bidder for the same
bid.
4.3 Government-owned enterprises who have been empanelled
shall be eligible
4.4 Bidders shall provide such evidence of their continued eligibility
satisfactory to the Purchaser, as the Purchaser shall reasonably
request.
5. Eligible
Goods and
Related
Services
5.1 For the purpose of this Clause, the term “Goods” includes
hardware, software, networking equipments and cables; and
“Related services” includes services such as insurance,
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C. Preparation of Bids
ITB 10.1 The language of the Bid is: English
ITB 11.5 (g) The Bidder shall submit with its Technical Proposal the following additional
documents:
Refer to Appendix D.2
ITB 11.6 (b) The Bidder shall submit with its Price Proposal the following additional
documents:
Refer to Appendix D.3
ITB 13.1 Alternative Bids shall not be permitted.
ITB 14.4 The Incoterms edition is: Year 2000
ITB 14.5 The prices quoted by the Bidder shall be: Firm (subject to Section VII
GCC 13.2)
ITB 15.1 Bidders may express their bid price in INR. Wherever reference to
“Rupees” or “Rs” as currency has been made, the same should be taken
as “Indian Rupees”.
ITB 19.1 The bid validity period shall be 90 days after the bid submission deadline
date prescribed by the Purchaser.
ITB 20.1 The Bid Security shall be required and the amount required to be
furnished in Indian Rupee is indicated hereunder
Bid Identification No: CESU/ITCC/R-APDRP/07
Bid Security (INR): Rs. 1 Crore (One Crore only) in the form of Bank Guarantee in favour of “Central Electricity Supply Utility of Odisha”, Bhubaneswar, Odisha
D. Submission and Opening of Bids
ITB 21.1 In addition to the original of the bid, the number of copies is : ONE (Hard
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Copy), FOUR (Soft Copies)
ITB 21.2 The written confirmation of Authorization to sign on behalf of the Bidder
shall consist of:
Notarized Power of Attorney: - If the bidder is from a country where this
practice is not used then a similar legal instrument of authorization as
applicable under the home country laws of bidder must be provided.
ITB 22.2 (c) The identification of this bidding process is:
The identification of this bidding process is: Single stage Two envelope
The name of ICB: Supply, installation, integration, testing,
commissioning and facility management service of System
Integration Project covering software, hardware, field survey
and networking
Bid Identification
No Particulars
The bid identification No. shall be mentioned by the Bidder prominently on
the top of envelope for the lots in the following manner :
(a) Bidding process for the bid is : “Single stage Two envelope”
(b) Bid identification No. CESU/ITCC/R-APDRP/07
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ITB 23.1 For bid submission purposes only, the Purchaser’s address is :
(hereinafter called “the Purchaser”) in the sum of
________________________________________________ for which payment well and
truly to be made to the aforementioned Purchaser, the Guarantor binds itself, its
successors, or assignees by these presents. Sealed with the Common Seal of this
Guarantor this ____________________day of _________________________, _____.
THE CONDITIONS of this obligation are the following:
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1. If the Bidder withdraws its Bid during the period of bid validity specified by the
Bidder in the Bid Submission Sheet, except as provided in ITB Sub-Clause 19.2; or
2. If the Bidder, having been notified of the acceptance of its Bid by the Purchaser,
during the period of bid validity, fails or refuses to:
(a) Execute the Contract; or
(b) Furnish the Performance Security, in accordance with the ITB Clause 42; or
(c) Accept the correction of its Bid by the Purchaser, pursuant to ITB Clause 30.
We undertake to pay the Purchaser without protest or demur up to the above amount upon
receipt of its first written demand, without the Purchaser having to substantiate its
demand, provided that in its demand the Purchaser states that the amount claimed by it is
due to it, owing to the occurrence of one or more of the above conditions, specifying the
occurred conditions.
This security shall remain in force up to and including sixty (60) days after the period of bid
validity, and any demand in respect thereof should be received by the Guarantor no later
than the above date.
Name
In the capacity of
Signed
Duly authorized to sign the Bid Security for and on behalf of
Date
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4. Manufacturer’s Authorization
(To be obtained from all OEMs)
Date:
ICB No.:
Invitation for Bid No.:
Alternative No.:
To:
WHEREAS___________________________________________________ who are official
manufacturers of ____________________________________________________ having
factories at _______________________________________________________________
do hereby authorize ____________________________________________________ to
submit a Bid in relation to the Invitation for Bids indicated above, the purpose of which is
to provide the following Goods, manufactured by us ______________________________
and to subsequently negotiate and sign the Contract.
We hereby extend our full guarantee and warranty in accordance with Clause 26 of the
General Conditions of Contract, with respect to the Goods offered by the above firm in
reply to this Invitation for Bids.
Name
In the capacity of:
Signed
Duly authorized to sign the Authorization for and on behalf of
Date
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5. Certificate as to Corporate Principal
CERTIFICATE AS TO CORPORATE PRINCIPAL
(To be signed by any of Board Directors or Co.Secry)
(To be accompanied along with requisite copy of the board resolution)
I _______________________ certify that I am _________________ of the
Company under the laws of _____________________ and that __________________ who
signed the above tender is authorized to bind the Company / Firm by authority of its
governing body.
Signature : _________________
Full Name : _________________
Address : _________________
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Section VI. Scope of Work
1) Section G1
a. Clause 2: Intent of Specification
b. Clause 3: Scope of Work
c. Clause 4: Other Services and Items
d. Clause 5: Specific Exclusions
e. Clause 16: Spares
2) Section G2
a. ‘Objective’ mentioned in Clause 1.0: Meter data acquisition system
b. ‘Objective’ mentioned in Clause 2.0: Energy Audit
c. ‘Objective’ mentioned in Clause 3.0: New Connection
d. ‘Objective’ mentioned in Clause 4.0: Disconnection and Dismantling
e. ‘Objective’ mentioned in Clause 5.0: GIS based customer Indexing and asset mapping
f. ‘Objective’ mentioned in Clause 6.0: GIS based integrated network analysis module
g. ‘Objective’ mentioned in Clause 7.0: Customer care services
h. ‘Document Management Solution’ and ‘Data Warehousing and Business Intelligence’ mentioned in Clause 8.0: MIS
i. ‘Objective’ mentioned in Clause 9.0: Web self service
j. ‘Objective’ mentioned in Clause 10.0: Identity and Access Management System
k. ‘Objective’ mentioned in Clause 11.0: System Security Requirement
l. ‘Development of Commercial Database of Consumers’ mentioned in clause 12.0
m. ‘Objective’ mentioned in Clause 13.0: Metering
n. ‘Objective’ mentioned in Clause 14.0: Billing
o. ‘Objective’ mentioned in Clause 15.0: Collection
p. ‘Objective’ mentioned in Clause 16.0: Asset Management
q. ‘Objective’ mentioned in Clause 17.0: Maintenance Management
3) Section G3
a. Clause 1: Introduction
b. Clause 2: LAN
c. Clause 3: VPN/MPLS Wide Area Network
d. Clause 4: Implementation Plan
e. Clause 22: Disaster Recovery Centre
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4) Section G4
a. Clause 2: Objectives
b. Clause 3: Scope of Work
c. Clause 4: Field survey and mapping
d. Clause 5: Indexing
e. Clause 6: Deliverables
f. Clause 7: Implementation Methodology
g. Clause 8: Satellite Imagery Specifications
5) Section G5
a. Clause 5: Scope of Work
6) Any other scope mentioned in the RFP Document
7) Scope of work mentioned for Non-R-APDRP Area in Bid Feature Section
The ITIA shall be responsible for integration of the IT system created under the R-APDRP scheme at all the selected Project Areas, Central Customer Care Centre, Disaster Recovery Centre and Data Centre, by using inter-operability profile/APIs, etc., for data exchange & seamless integration.
Since CESU is floating the RFP for IT Implementation Project across all selected Project Areas in CESU, the ITIA shall be interacting with utility for seamless operational integration of the whole project.
The bidders shall refer to the following appendices for details
Appendix-F: Geographic and administrative information
Appendix-G: List of offices for WAN connectivity
Appendix-H: Review of current IT Systems
Appendix-I: List of manuals/business processes to be converted to electronic form
Appendix-J: Review of current business processes
Appendix-K: Website
Appendix-L: List of goods and related services
Appendix-M: Estimated Man Power Requirement
Appendix-N: Expected Implementation Schedule
Appendix-O: Spot Billing Machine Specification
Appendix-P: Map of CESU of Odisha
Appendix-Q: Format of Price Bids
Appendix-R: Proposed Interface Scheme
Appendix-S: CESU Offices Locations for Network Connectivity
Appendix-T: Additional Clarifications
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AND WHEREAS various applications were received pursuant to the said bid
AND WHEREAS the Purchaser has accepted a Bid by the Supplier for the supply of those
Goods and Related Services in the sum of
________________________________________________________ (hereinafter “the
Contract Price”).
And in pursuance of having accepted the said bid the parties have agreed to enter into this
agreement.
NOW THIS AGREEMENT WITNESSETH AS FOLLOWS:
1. In this Agreement words and expressions shall have the same meanings as are
respectively assigned to them in the Contract referred to.
2. The following documents (collectively referred to as “Contract Documents”) shall be
deemed to form and be read and construed as part of this Agreement, viz.:
i. the Detailed award of contract;
ii. the Service level agreement;
iii. Instructions to Bidders
iv. the Special Conditions of Contract;
v. the General Conditions of Contract;
vi. the SRS document
vii. the Scope of Work;
viii. the Technical Specifications
ix. the Purchaser’s Notification to the Supplier for Award of Contract;
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x. Vendor’s response (proposal) to the RFP, including the Bid Submission Sheet
and the Price Schedules submitted by the Supplier;
xi. Appendix A to B & E to U;
xii. Acceptance of purchaser’s notification
In the event of any discrepancy or inconsistency within the Contract documents, then the
documents shall prevail in the order listed above.
3. In consideration of the payments to be made by the Purchaser to the Supplier as
indicated in this Agreement, the Supplier hereby covenants with the Purchaser to provide
the Goods and Related Services and to remedy the defects therein and bring them in
conformity in all respects with the provisions of the Contract.
4. The Purchaser hereby covenants to pay the Supplier in consideration of the
provision of the Goods and Related Services and the remedying of defects therein, the
Contract Price or such other sum as may become payable under the provisions of the
Contract at the times and in the manner prescribed by the Contract.
IN WITNESS whereof the parties hereto have caused this Agreement to be executed in
accordance with the laws of ________________________ on the day, month and year
indicated above.
Signed by __________________________________________ (Authorised Utility official)
Signed by __________________________________________________ (for the Supplier)
Witness-1
Witness-2
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2 Performance Security (To be accompanied with the bank Guarantee)
Date:
Contract Name and No. :
To:
WHEREAS _______________________________________ (hereinafter called “the
Supplier”) which expression shall unless repugnant to the context thereof include his
successors, heirs, assigns has undertaken, pursuant to Contract No. ____________ dated
________________, _______ to supply
__________________________________________ (hereinafter called “the Contract”).
AND WHEREAS it has been stipulated by you in the aforementioned Contract that the
Supplier shall furnish you with a security ____________________ issued by a reputable
guarantor for the sum specified therein as security for compliance with the Supplier’s
performance obligations in accordance with the Contract.
AND WHEREAS the undersigned _____________________________________________
______________________, legally domiciled in ________________________________
____________________________________________, (hereinafter “the Guarantor”) which
expression shall unless repugnant to the context thereof include his successors, heirs,
assigns have agreed to give the Supplier a security:
THEREFORE WE hereby affirm that we are Guarantors and responsible to you, on behalf of
the Supplier, up to a total of
____________________________________________________ and we undertake to pay
you without protest and demur, upon your first written demand declaring the Supplier to be
in default under the Contract, without cavil or argument, any sum or sums within the limits
of __________ ____________ as aforesaid, without your needing to prove or to show
grounds or reasons for your demand or the sum specified therein.
This security is valid until _________ hours of the ___________________ day of
__________________, _____.
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Name
In the capacity of
Signed
Duly authorized to sign the security for and on behalf of
Date
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Appendices
APPENDIX A – MANDATORY TECHNICAL SPECIFICATIONS ....................................................... 157
APPENDIX B – TECHNICAL SPECIFICATIONS ............................................................................... 162
APPENDIX C – SERVICE LEVEL AGREEMENT .............................................................................. 163
C.1 PURPOSE OF THIS AGREEMENT ..................................................................................................................... 163
C.2 DESCRIPTION OF SERVICES PROVIDED ......................................................................................................... 163
C.3 DURATION OF SLA.......................................................................................................................................... 163
C.4 SERVICE LEVEL AGREEMENTS & TARGETS ................................................................................................... 163
C.5 BREACH OF SLA ............................................................................................................................................. 172
C.9.1 General .................................................................................................................................................. 173
C.9.2 Issue Management Process ............................................................................................................... 173
C.10 SLA CHANGE CONTROL ............................................................................................................................... 173
C.10.1 General ................................................................................................................................................ 173
C.10.2 SLA Change Process ........................................................................................................................ 174
C.10.3 Version Control ................................................................................................................................... 174
Kindly attach the data sheets for the offered products. ............................................................................. 180
D.2.4 Approach and Methodology ................................................................................................................ 180
D.2.4.1 Understanding of Utility and its requirement ................................................................................................ 180
D.2.4.2 Details of proposed methodology .................................................................................................................. 181
D.2.4.3 Project Team Structure ................................................................................................................................... 181
D.2.4.4 Resource planning and estimation ................................................................................................................ 181
D.2.4.6 Detailed work plan with timelines ................................................................................................................... 182
D.2.6 Team details (CVs)............................................................................................................................... 183
APPENDIX I – LIST OF MANUALS/BUSINESS PROCESSES TO BE CONVERTED (DATA-ENTRY) INTO ELECTRONIC FORM ............................................................................................................... 214
APPENDIX J – REVIEW OF CURRENT BUSINESS PROCESSES ................................................... 215
NUMBER OF CONSUMER & ASSET INFORMATION IN CESU ................................................................................. 221
METERING, CONSUMER INDEXING AND ASSET MAPPING INFORMATION .............................................................. 222
PROJECT AREA NAME: CUTTACK ................................................................................................ 227
PROJECT AREA NAME: BHUBANESWAR ..................................................................................... 230
PROJECT AREA NAME: PURI ......................................................................................................... 233
PROJECT AREA NAME: KHORDHA................................................................................................ 236
PROJECT AREA NAME: JATNI ....................................................................................................... 239
PROJECT AREA NAME: DHENKANAL ........................................................................................... 243
PROJECT AREA NAME: ANGUL ..................................................................................................... 246
PROJECT AREA NAME: TALCHER ................................................................................................. 249
PROJECT AREA NAME: KENDRAPARA ......................................................................................... 252
PROJECT AREA NAME: PATTAMUNDAI ........................................................................................ 255
PROJECT AREA NAME: JAGATSINGHPUR ................................................................................... 258
PROJECT AREA NAME: PARADEEP .............................................................................................. 261
APPENDIX K – WEBSITE ................................................................................................................. 264
APPENDIX L: LIST OF GOODS AND RELATED SERVICES ........................................................... 266
APPENDIX M – ESTIMATED MANPOWER REQUIREMENT ............................................................ 267
APPENDIX N – EXPECTED IMPLEMENTATION SCHEDULE .......................................................... 268
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Appendix A – Mandatory Technical Specifications
ITIA should provide documentary proof of compliance of following specification. Where it is not
possible to submit any certified proof for the same, ITIA shall self-certify that it would comply with
the specification during implementation.
Table 1: Mandatory Technical Specifications
A Solution Specifications Validation Through
(Certificate/
Document/ Self
Certify)
Available/
Not
available
A.1 The solution shall be designed with Service
Oriented Architecture.
The solution shall be designed based on
Component-based approach. It shall be highly
granular and loosely coupled to ensure that the
failure of one component does not cascade to
others.
Document
A.2 The solution shall be designed on web based
architecture.
Self Certify and
Document
A.3 The solution shall be horizontally and vertically
scalable and also have virtualization capability.
Self Certify and
Document
A.4 The solution shall be designed with Open Industry
Standards and not with Supplier’s proprietary
protocol.
Self Certify and
Document
A.5 The directory services shall be based on commonly
accepted application protocol like LDAP.
Self Certify and
Document
A.6 The proposed solution should be based on WS-*
specifications (Web services specifications) &
unified access framework compliant to W3C (World
Wide Web Consortium) specifications.
Self Certify and
Document
A.7 The application shall provide the functionality to
configure the parameters to define the business
rules with the application. These parameters shall
not be hard-coded in the application.
Self Certify
A.8 The solution shall provide the functionality to
configure the roles & responsibilities and grant role
based access to the users. Also, the system shall
Document and Self
Certify
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have the capability to integrate with various
standard SSO (Single Sign-On) or IDM (Identity
Management) applications.
A.9 The solution shall use an integration middleware
layer so that all required external systems shall be
integrated on a continuous basis. The solution shall
conform to the requirements specified in Section
3.10 G1 of SRS document.
Self Certify and
Document
A.10 The solution shall provide the functionality to
encrypt the data stored or transmitted data.
Self Certify
A.11 The solution shall provide the functionality to
maintain the audit trail of all critical transactions.
Self Certify and
Document
A.12 The solution shall be able to interoperate with:
• standard RDBMS platforms like Oracle, MS
SQL, MY SQL, DB2, Informix, Sybase or any
other RDBMS confirming to ANSI/ISO SQL-
200n standards
• operating systems like Windows, Unix, Solaris
etc
• web browsers like Internet explorer, Mozilla
Firefox, Opera etc.
Self Certify and
Document
A.13 The solution shall be installed with the latest
security updates provided by software Supplier.
Self Certify
A.14 The software version shall be supported by the
software vendor for a minimum period of next five
years.
Self Certify and
Document
A1 Module: Meter Data Acquisition
A1.1 The Meter data acquisition Solution shall be
capable of collecting and analyzing data on a
common data structure/ format from system/
consumer meters of various makes and models.
The solution shall be compatible with present
modbus compliant meters installed in utilities as
well as future meters likely to be introduced in
Indian market complying with DLMS /COSEM/IEC-
62056/ANSI C-12.19/IEEE P-1377 Standards.
Certificate
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A1.2 The regional hierarchy and network topology shall
be specific to the Indian context and flexible enough
to account for different voltage levels in Indian sub-
transmission and distribution networks e.g.
66/33/22/11/ 0.4 KV.
Self Certify
A2 Energy Audit
A2.1 The Energy Audit solution shall be able to
calculate allowable technical losses and estimated
technical & commercial losses in every part of the
network via integration with Network analysis
module, Meter data acquisition module, GIS
based indexing and asset mapping and
computerized billing & collection system.
Self Certify and
Document
A3 Module : GIS based customer Indexing and
asset mapping
A3.1 The Indexed customer database, when created and
operational, shall be capable of being ‘on line’
connected to other business process software
without any limitation.
The updation of GIS database is mandatory in case
of addition of customer/asset or dismantling of
existing customer/asset.
Self Certify and
Document
A3.2 The solution shall be based on open GIS
standards and shall be OGC (Open Geospatial
Consortium) Compliant.
The solution shall have a ready provision / facility
so that it can be easily integrated to the other
systems/applications, such as :
• SCADA
• Energy Audit and accounting system
• New connection, disconnection & dismantling
system
• Customer Care Centers
• Customer Information & Billing System
• Project Management etc.
Certificate and
Document
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A4 Module: Customer care services
A4.1 The Customer care service solution shall have
single window interface through multiple touch
points.
Self Certify
A4.2 The Customer care service solution shall have call
escalation facility, in case the issues are not
resolved within the defined service levels.
Self Certify and
Document
A5 Module: Management information Systems
A5.1 The MIS solution shall provide Business
Intelligence Tools for data mining, analysis,
trending, simulation etc.
Document and Self
Certify
A6 Module: Identity and Access Management
Systems
A6.1 The Identity and access management solution shall
support two factor authentication (Biometrics,
tokens etc.)
Certificate
A6.2 The solution shall have feature to generate reports
in the lines of ISO 27001 standard.
Certificate
A6.3 The solution shall provide secure environment for
transmitting information across the Internet.
Self Certify
A6.4 The solution shall provide a mechanism to perform
the user authentication procedure. In case of
authentication failure, the feedback should not
include the reasons for such failure.
Document and Self
Certify
A7 Billing
A7.1 The Solution shall have a ready provision / facility
so that it can be easily integrated with
• Automatic online Meter Reading devices
and
• Handheld Computers / CMRI used for spot
metering and billing
Document and Self
Certify
A8 Asset Management, Maintenance
A8.1 The solution shall have a ready provision / facility
so that it can be easily integrated with
• GIS System
• Customer Care System
• SCADA
Document and Self
Certify
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B Hardware Technical Specifications
B.1 The hardware solution shall meet the performance
criteria specified in the contract.
In case the offered hardware does not meet the
performance criteria, the supplier must provide
additional equipments or upgrade the equipments
without any additional cost to the utility.
Certificate
B.2 The hardware shall be scalable to manage
enterprise level solution for the entire utility.
Document and Self
Certify
B.3 The server hardware shall have 64 bit processing
capability.
Database servers shall be in cluster fail over mode
and Application servers shall be in scale out mode.
Document and Self
Certify
B.4 The supplier shall submit the data sheets for each
of the hardware model detailing the specifications of
the hardware.
Document
B.5 The hardware models shall be supported by the
hardware OEM for a minimum period of next five
years.
Self Certify from OEM
B.6 The hardware device operating system shall be
EAL 2 certified (Evaluation Assurance Level).
Certificate
C Mandatory Requirements of OEM for Hardware
C.1 The OEM vendor shall have ISO 9001:2000 and
ISO 14000 certifications. Certificate
C.2
The OEM vendor shall have an annual turnover
more than Rs. 250 crores from hardware business
in each of the last three financial years.
Document & Self
Certify
C.3
The OEM vendor shall have at least one service
center within the State of Odisha with sufficient
infrastructure.
Self Certify with
address details
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Appendix B – Technical Specifications
• Please refer Excel Sheet – Appendix B
• The excel sheet has to be filled by the bidder as its response to technical
specifications requirements and to be submitted along with the bid, in a CD (in
duplicate)
• The hardcopy of the same should necessarily be submitted along with the
technical bid submission
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Appendix C – Service Level Agreement
C.1 Purpose of this Agreement
The purpose of this SLA is to clearly define the levels of service to be provided by Supplier to
Purchaser for the duration of this contract or until this SLA has been amended. The benefits of
this SLA are to:
1 Trigger a process that applies Purchaser and Supplier management attention to some aspect
of performance only when that aspect drops below an agreed upon threshold, or target.
2 Makes explicit the performance related expectations on performance required by the
Purchaser
3 Assist the Purchaser to control levels and performance of services provided by Supplier
4 This SLA is between Supplier and Purchaser.
C.2 Description of Services Provided
Supplier shall provide service as defined in Section VI - Scope of Work, in accordance to the
definitions and conditions as defined in the Section VII - GCC and Section VIII - SCC.
C.3 Duration of SLA
This Service level agreement would be valid for entire period of contract. This SLA may be
reviewed and revised according to the procedures detailed in Section C.10 of SLA (SLA Change
Control).
C.4 Service Level Agreements & Targets
This section is agreed to by Purchaser and Supplier as the key supplier performance indicator for
this engagement. The following section reflects the measurements to be used to track and report
systems performance on a regular basis. The targets shown in the following tables are for the
period of contact or its revision whichever is later.
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Table 2: Service Level Chart
Mapping with Section G5 of SRS Document
Service Parameter Service Level
Validation Penalty
5.1 Project Management
Submission of Monthly Project Status reports & Conducting Status meetings
100% • Minutes of Meetings
• Approval of Status reports by Engineer-in-Charge
2% of monthly FMS charges for every default
5.2 Helpdesk Resolution of ticket logged as per the Severity definition chart
99% Reports generated from Ticket logging system
95%-99% calls resolved in specified time: 2% penalty on the monthly FMS charges
90% - 95% calls resolved in specified time: 5% penalty on the monthly FMS charges
5.3 Install, Moves, Add, Changes (IMAC) Services
Should be part of Monthly project status report
95% Report 0.2% of monthly FMS charges
5.4 Asset / Inventory Management
Provide monthly MIS Asset Inventory
95% Report 0.2% of monthly FMS charges
Provide monthly MIS on new requirements with procurement time
95% Report 0.2% of monthly FMS charges
Conduct Annual Physical Asset verification
100% Management approval of Physical Asset Verification report
0.5% of Yearly FMS charges
5.5 Supplier Management Services
Evaluation of Supplier Performance on quarterly basis
100% Management approval of Supplier Performance evaluation report
0.5% of Quarterly FMS charges
Tracking of Supplier SLA & tickets logged with suppliers
95% Status of tickets logged with Suppliers
0.5% of monthly FMS charges
MIS reporting on AMC tenure, License fees
95% Report 0.2% of monthly FMS charges
5.6 Desk Side Technical support Services
Resolution of ticket logged as per the Severity definition chart
95% Reports generated from Ticket logging system
1% of monthly FMS charges
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Mapping with Section G5 of SRS Document
Service Parameter Service Level
Validation Penalty
5.7 Antivirus Management
Rollout of latest anti-virus definition file on workstations and Servers on being made available on Supplier's website within 24 Hours on Test Environment and within 48 hours on production environment
98% Reports generated from Anti Virus software console
1% of monthly FMS charges
5.8 LAN & local server administration
Resolution of ticket logged
99% Reports generated from Ticket logging system
Covered under 5.1
5.9
Network Monitoring & Management
SI to monitor the availability of the network link for 99% uptime. SI should measure link availability on a monthly basis.
99% Downtime reports
Reports on the Network performance
Penalty of 2% per month will be deducted from the monthly FMS charges of that utility, if the reports are not submitted by the SI.
Important: A separate SLA will be signed with bandwidth provider.
Resolution of ticket logged related to Networks
99% Reports generated from Ticket logging system
Covered under 5.1
Data Centre Network Availability
Minimum of 99.8% uptime measured on a monthly basis
99.8% Report • 2% of monthly FMS charges for less than 99.8%
• 3% of monthly FMS charges for less than 98.0%
• 5 % of monthly FMS charges for less than 95%
Regional Offices Network Availability
98% Report • 2% of monthly FMS charges for less than 98%
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Mapping with Section G5 of SRS Document
Service Parameter Service Level
Validation Penalty
Minimum of 98% uptime measured on a monthly basis
• 3% of monthly FMS charges for less than 97%
• 5 % of monthly FMS charges for less than 95 %
Divisional & Other Offices Network Availability
Minimum of 97% uptime measured on a monthly basis
97% Report • 2% of monthly FMS charges for less than 97%
• 3% of monthly FMS charges for less than 95%
5.10 Data Centre Operations
MIS reporting on physical and environmental conditions controls
95% Report 0.2 % of monthly FMS charges
MIS reporting of health checkup of all systems & modules installed
95% Report 0.2 % of monthly FMS charges
5.11 Server Administration / Management
Rollout of patches (OS, infra level) on workstations and Servers after patch being approved on test environment
98% Patch update report
0.5% of monthly FMS charges
Uptime of app servers 99.8% Report • 2% of monthly FMS charges for less than 99.8%
• 3% of monthly FMS charges for less than 98%
• 5 % of monthly FMS charges for less than 95%
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Mapping with Section G5 of SRS Document
Service Parameter Service Level
Validation Penalty
Uptime of utility servers except email
99.8% Report • 2% of monthly FMS charges for less than 99.8%
• 3% of monthly FMS charges for less than 98%
• 5 % of monthly FMS charges for less than 95%
5.12 Database Administration services
MIS report of database scheme, disk space, storage and user role
99% Report 0.5% of monthly FMS charges
5.13 Backup/ Restore Management
The Supplier should take backup as per the backup schedule defined by utility
99% Report If the negligence is found in monthly audit, the Bidder would be penalised a sum of Rs. 5,000/- per negligence.
Utility would periodically (once a quarter on a random day) request the Supplier to restore the backup data
100% Report Rs 5000/- for every restore test failure
5.14 Mail / Messaging System
Uptime of email server 99% Report • 2% of monthly FMS charges for less than 99%
• 3% of monthly FMS charges for less than 98%
• 5 % of monthly FMS charges for less than 95%
Provide monthly MIS of user account and mailboxes created/deleted.
95% Report 0.2% of monthly FMS charges
5.15 Management of utility’s EMS
Daily MIS of server and device health checkup (CPU, disk space, memory utilization, I/O
100% Reports generated from EMS system
0.5% of monthly FMS charges
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Mapping with Section G5 of SRS Document
Service Parameter Service Level
Validation Penalty
utilization, Central Storage etc.)
6.1 Incident management
Resolution of ticket logged in Incident Management tool
99% Reports generated from Ticket logging system
0.5% of monthly FMS charges
6.2 Ticketing Management
Same as 6.1
6.3 Problem Management
Supplier shall analyze all the incidents and provide a root cause report every month if there are more than 10 incidents of the same type. Supplier shall take the needed corrective action to prevent further issues due to the same cause.
100% timely submission covering all incidents logged in that month
• Root cause report
• Incident report stating problems faced by the users
• Document detailing corrective action
• 5% penalty on the monthly FMS charges of that Project Area, if the Supplier does not submit a problem report for that month.
• 5% penalty on the monthly FMS charges of that Project Area, if the Supplier does not perform the corrective action for more than one calendar month.
6.4 Change Management
Resolution of Change Management ticket logged in Change Management tool
99% Reports generated from Change Management System
Covered under 5.1
6.5 Release Management
Same as 6.1
6.6 Email Listener Same as 5.14
6.7 Availability Management
Should be part of Monthly status report
95% Report 0.2% of monthly FMS charges
6.8 Performance Management
Should be part of Monthly status report
95% Report 0.2% of monthly FMS charges
6.9 Capacity management
Should be part of Monthly status report
95% Report 0.2% of monthly FMS charges
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Mapping with Section G5 of SRS Document
Service Parameter Service Level
Validation Penalty
6.10 Security Management
Should be part of Monthly status report
95% Report 0.2% of monthly FMS charges
7
Resource Management
Number of shift days for which resource present at the designated location / Total number of shift days
98% averaged over all resources designated for SI services - calculated on a monthly basis
• Attendance track
• Call Log
• Audit calls/ visits
Measured on a monthly basis
If the resource availability is less than 95%, then payment shall be deducted based on the pro-rata basis.
(Total FMS cost per day divided by nos. of persons deployed)
Further deduction Rs.2,000/- per day per engineer/shall also be made on account of loss of utility/service
Resource provided is not as per specified certification / experiences
100% of the resource given
Experience Certificate of FMS personnel submitted by Supplier to Utility
Per day deduction =
0.5 * (Monthly value for that manpower as per SOR) / 30
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Uptime Calculation for the month:
{[(Actual Uptime + Scheduled Downtime) / Total No. of Hours in a Month] x 100}
"Actual Uptime" means, of the Total Hours, the aggregate number of hours in any month during
which each equipment, is actually available for use.
"Scheduled Downtime" means the aggregate number of hours in any month during which each
equipment, is down during total Hours, due to preventive maintenance, scheduled maintenance,
infrastructure problems or any other situation which is not attributable to Supplier’s (or Service
provider's) failure to exercise due care in performing Supplier’s responsibilities.
The Purchaser would provide a maximum of 04 hours of planned downtime for the preventive
maintenance (as part of scheduled downtime) per month per equipment/service.
The downtime for scheduled maintenance (patch application, upgrades – OS, Database, etc.)
would need to be mutually agreed between Utility and the Bidder. To reduce this time, various
maintenance activities can be clubbed together with proper planning.
"Total Hours" means the total hours over the measurement period i.e. one month (24 * number of
days in the month).
Downtime Calculation:
The recording of downtime shall commence at the time of registering the call with Supplier or
Service Provider for any downtime situation for the equipment.
Downtime shall end when the problem is rectified and the application/ service is available to the
user.
Down time will not be considered for following:
1. Pre-scheduled preventive maintenance and health checks (Scheduled Downtime).
2. Failover time (30 minutes) in case of cluster environment. Beyond which the service
would be considered to be not available and appropriate penalty shall be imposed on the
Supplier.
3. Bug in any application which causes the non-availability of the service.
If the utility elects to continue the operation of the machine / equipment, when a part of the
machine is giving problem and leading to downtime, the commencement of downtime shall be
deferred until the utility releases the machine / equipment to the Bidder for remedial action.
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Severity definition chart is tabulated below for reference.
Table 3: Severity Definition Chart
Support
Category
Criteria Resolution Maximum
Response
Time
Critical
The system is unable to be used for
normal business activities. There is
certainty of financial loss to
PURCHASER.
90 Minutes
15 Minutes
Urgent
There is a problem with part of the
system, which impacts on Purchaser’s
decision making. No viable
workaround is available. There is a
likelihood of financial loss.
4 Hours
1 Hour
High
The efficiency of users is being
impacted, but has a viable
workaround.
6 hours
2 Hours
Medium
A low impact problem that affects the
efficiency of users but has a simple
workaround.
12 Hours
8 Hours
Low
A fault, which has no particular impact
on processing of normal business
activities.
One Week
8 Hours
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C.5 Breach of SLA
In case the Supplier does not meet the service levels mentioned in Section C.4 of this Appendix
& Section G5 of SRS document, for three (3) continuous time-periods as specified in the relevant
clause, the Purchaser will treat it as a case of breach of Service Level Agreement. The following
steps will be taken in such a case:-
1. Purchaser issues a show cause notice to the Supplier.
2. Supplier should reply to the notice within three working days.
3. If the Purchaser authorities are not satisfied with the reply, the Purchaser will initiate
termination process as described in clause 33 of Section VII, GCC.
C.6 Exclusions
The Supplier will be exempted from any delays or slippages on SLA parameters arising out of
following reasons:-
1 Delay in execution due to delay (in approval, review etc) from Purchaser’s side. Any such
delays will be notified in written to the IT Team.
2 The network links will be provided by a third party and the Supplier will monitor and report
any problems on behalf of third party. If Supplier notifies and Purchaser approves that the
delay or fault was due to the third party link services then such loss will not be considered for
tracking Supplier’s SLA parameters (Also reduced from total service time).
C.7 Monitoring and Auditing
IT Team of Purchaser will review the performance of Supplier against the SLA parameters each
month, or at any periodicity defined in the contract document. The review / audit report will form
basis of any action relating to imposing penalty or breach of contract. Any such review / audit can
be scheduled or unscheduled. The results will be shared with the Supplier as soon as possible.
Purchaser reserves the right to appoint a third-party auditor to validate the SLA.
C.8 Reporting Procedures
The Supplier’s representative will prepare and distribute SLA performance reports in an agreed
upon format by the 10th working day of subsequent month of the reporting period. The reports
will include “actual versus target” SLA performance, a variance analysis and discussion of
appropriate issues or significant events. Performance reports will be distributed to the
Purchaser’s IT Team.
C.9 Issue Management Procedures
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C.9.1 General
This process provides an appropriate management structure for the orderly consideration and
resolution of business and operational issues in the event that quick consensus is not reached
between Purchaser and Supplier. It is expected that this pre-defined process will only be used on
an exception basis if issues are not resolved at lower management levels.
C.9.2 Issue Management Process
• Either Purchaser or Supplier may raise an issue by documenting the business or technical
problem, which presents a reasonably objective summary of both points of view and identifies
specific points of disagreement with possible solutions.
• Purchaser and the Supplier’s representative will determine which committee or executive
level should logically be involved in resolution.
• A meeting or conference call will be conducted to resolve the issue in a timely manner. The
documented issues will be distributed to the participants at least 24 hours prior to the
discussion if the issue is not an emergency requiring immediate attention.
• Management of Purchaser and Supplier will develop a temporary, if needed, and the
permanent solution for the problem at hand. The Supplier will then communicate the
resolution to all interested parties.
• In the event a significant business issue is still unresolved, the arbitration procedures
described in the Contract will be used.
C.10 SLA Change Control
C.10.1 General
It is acknowledged that this SLA may change as Purchaser’s business needs evolve over the
course of the contract period. As such, this document also defines the following management
procedures:
1 A process for negotiating changes to the SLA.
2 An issue management process for documenting and resolving particularly difficult issues.
3 Purchaser and Supplier management escalation process to be used in the event that an
issue is not being resolved in a timely manner.
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Any changes to the levels of service provided during the term of this agreement will be
requested, documented and negotiated in good faith by both parties. Either party can request a
change. Changes will be documented as an addendum to this document and consequently the
contract.
C.10.2 SLA Change Process
Both the parties may amend this SLA by mutual agreement in accordance. Changes can be
proposed by either party. Normally the forum for negotiating SLA changes will be Purchaser’s
monthly review meetings.
C.10.3 Version Control
All negotiated SLA changes will require changing the version control number. As appropriate,
minor changes may be accumulated for periodic release (e.g. every quarter) or for release when
a critical threshold of change has occurred.
C.11 Management Escalation Procedures
The purpose of this escalation process is to provide a quick and orderly method of notifying both
parties that an issue is not being successfully resolved at the lowest possible management level.
Implementing this procedure ensures that purchaser and Supplier management are
communicating at the appropriate levels. Escalation should take place on an exception basis and
only if successful issue resolution cannot be achieved in a reasonable time frame.
1. All issues would be raised to the project management team, which is completely
responsible for the day to day aspects of the implementation. The project management
team shall classify the issues based on their severity level and resolve them within
appropriate timelines.
2. If project management team is unable to resolve an issue, the issue would be escalated
to the top management with options/ risks detailed for decision. Top management will
make decisions based on the options/ risks presented by the IT team.
3. In case one or both the parties are unsatisfied with the decision of the top management of
the Purchaser, the dispute will be resolved as specified in clause 8 of Section VIII – GCC.
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C.12 Signature Page
IN WITNESS WHEREOF, the parties hereto have caused this Service Level Agreement to be
executed by their respective authorized representatives as of the date first written above.
Date ------------------------ Date ------------------------
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Appendix D - Supplier Response Format
D.1 General Guidelines to the bidders
The Purchaser will select a Supplier (also referred as the ‘bidder’) in accordance with the eligibility criteria indicated in Section IV.
The bidders are invited to submit a Technical Proposal and a Price Proposal for goods and related services required for the project as defined in Section VI, Scope of Work and Appendix L. This proposal will be the basis for contract negotiations and finalization of the contract with the successful bidder.
The bidders must familiarize themselves with local conditions and take these into account while preparing their proposals. To facilitate the bidders in making the Proposal, the Purchaser shall have a ‘Pre-Bid conference’ at the address and date as given in ITB, Section II.
Please note that:
• Costs involved in preparation of the proposal and of negotiating the contract, including a visit to the Purchaser, are not reimbursable.
• The final evaluation will be based on both technical and commercial factors as per the evaluation methodology mentioned in the Appendix E.
• Please check all attachments with the checklist provided at the end, prior to submission of bid.
D.1.1 Guidelines for Technical proposal
In preparing the Technical Proposal, bidders are expected to examine this Bid document in detail. The proposal should cover all the aspects of this bid document. Any bid not found responsive to this bid document shall be rejected. Material deficiencies in providing the information requested may also result in rejection of the proposal.
While preparing the technical proposal, bidders must give particular attention that the technical proposal does not include any financial information.
D.1.2 Guidelines for Price proposal
In preparing the price proposal, bidders are expected to take into account the requirements and conditions of the bid document. The price proposal should follow standard formats/forms as given in Appendix D.3.
Bidder should quote for each Project Area cost separately and also provide the consolidated cost of the project.
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Price Proposal should clearly indicate the price to be charged without any qualifications whatsoever and should include all taxes (sales, service, etc.), duties (excise & customs, etc), octroi, fees, levies, works contract tax, Entry tax and other charges as may be applicable, to be paid pre- or post-delivery or to be deducted by the purchaser at source, in relation to the Goods and Related Services. Such taxes, duties, cess, charges etc, if not explicitly mentioned in the Price bid tables in Appendix H.3, but applicable under law, should be included in the Quote under “Any other levies” column. The price proposal should be conformance to clause 12.3 of ITB, Section II.
D.1.3 Submission of proposal
• The original technical proposal and price proposal shall be prepared in indelible ink. It shall contain no inter-lineation or overwriting, except as necessary to correct errors made by the bidder itself. The authorised representative must initial any such corrections as mentioned in clause 21.2 ITB, Section II.
• An authorised representative of the bidder should initial all pages of the proposal.
• The bidders should submit two hard copies and five soft copies in separate compact discs (CD)/DVD as per clause 21.1 ITB, Section II. The soft copies should be necessarily in MS Word / MS Excel format (editable) besides other format(s).
• Bidders are requested to submit a proposal written in the English language. Bidders would need to submit both the technical and the price proposals.
• The proposal should be typed in “Times New Roman” font, size 11 with single line spacing.
• The document should be precise to requirements and concise in nature.
• Each technical proposal and price proposal should be marked "Original" or "Copy" as per clause 21.1 ITB. Section II. If there are any discrepancies between the original and the copy of the Proposal, the original governs. Proposals containing erasures or alterations are liable to be excluded from the evaluation process.
• The original and copy (also softcopies) of the technical proposal shall be placed in a sealed envelope clearly marked "Technical Proposal". The original and copy (also softcopies) of the price proposal should also be placed in a sealed envelope clearly marked "Price proposal" along with a warning: "Do not open with the Technical Proposal." Both envelopes shall be placed into an outer envelope and sealed. This outer envelope shall be super scribed with the following information:
1. Name of the bidder 2. Due date and time of submission 3. Submission address and contact detail
A clear marking stating: "DO NOT OPEN, EXCEPT IN PRESENCE OF THE EVALUATION COMMITTEE."
• Any omissions / deviations on the above, will cause rejection of the bid
The completed technical and price proposal must be delivered at the submission address on or before the time and date stated in the Bid Data Sheet, Section III. The Purchaser will not be responsible for any postal or transit delays. Any proposal received after the closing time for submission of proposals shall be returned unopened.
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D2 Technical Proposal
D.2.1 General Requirements D.2.1.1 Bid structure
THE RESPONSE SHOULD INCLUDE DETAILED STRUCTURE OF THE BID SPECIFYING THE NAMES OF
BIDDER, CONSORTIUM MEMBER (IF ANY) AND SUBCONTRACTORS, STATING THEIR RESPECTIVE
RESPONSIBILITIES. USE FOLLOWING FORMAT:-
Table 4: Bid Structure
Role Name of Company & Address
Bidder (SI/ Lead member in case of consortium for SI role) Consortium member (Second member in case of consortium for SI Role)
GIS Solution Provider
Network Solution Provider
Meter Data Acquisition Solution Provider, if required
D.2.1.2 Bidder - Company Statistics
PLEASE PROVIDE THE GENERAL AND FINANCIAL DETAILS OF EACH OF THE ENTITIES (BIDDER, CONSORTIUM MEMBER (IF ANY) AND SUBCONTRACTORS) IN THE FOLLOWING FORMATS:
Table 5: Bidder – Company Statistics
DETAILS SUPPLIER RESPONSE
BIDDER’S NAME
ADDRESS
CONTACT (S), TITLE (S), TELEPHONE (S), E-MAIL ID
(S)
NAME OF THE CHAIRMAN/ MD/ CEO/ PARTNERS
NATURE OF OWNERSHIP
DATE OF INCORPORATION OF COMPANY/ENTITY
HEADQUARTER LOCATION
OTHER OFFICE LOCATIONS, FUNCTIONS AND
PERSONNEL STRENGTH
NUMBER OF EMPLOYEES BY FUNCTION
Implementation Sales Support Quality Assurance Administrative Management
SIZE OF TEAM FOR THE PROPOSED SOLUTION
LOCATION OF SUPPORT CENTERS FOR PROPOSED
SOLUTION
OTHER BUSINESSES
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D.2.2 Technical Specification requirement of Application packages
Refer to Technical Specifications, Appendix B.1 for details. Please respond to each specification in following format. Copy first three columns from Appendix B.1.
Table 6: Technical Specification for Application Packages
No Functional Requirements Criticality Supplier
Response Remarks
The code to be used for providing Supplier rating responses in the column "Supplier Response" for the functional requirements is provided below:
A - Functionality not available;
B - Available with modification/workaround
C - Functionality available
Please note that the rating as per the above scale is to be entered in the "Supplier Response" column, and column titled “Remarks” is to be used for commenting on aspects related to the functional specification. Bidders have to fill on two columns ("Supplier Response" & “Remarks”).
Please also note that the serial no. and format of response should be exactly similar to that given in Appendix B.1
PLEASE PROVIDE A SUMMARY OF VERSIONS OF VARIOUS MODULES, IF THE PROPOSED SOLUTION IS A
PRODUCT. USE FOLLOWING FORMAT:-
Table 7: Details of Product Offered
Name of product Module details Version and year of release
Refer to Technical Specifications, Appendix B.2 for details.
Please respond to each specification in following format.
Table 8: Technical Specifications of Hardware
No Description/Requirements Priority Supplier Respons
e Remarks
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The code to be used for providing Supplier rating responses in the column "Supplier Response" for the hardware requirements is provided below: The distribution of marks for Essential and Desirable specifications shall be as follows: A - Specifications not available B - Specifications available with modification* C - Specifications available The distribution of marks for vital specifications shall be as follows: A - Specification not available C - Specifications available
* This response is only acceptable for “Essential” & “Desirable” requirements.
Please note that the rating as per the above scale is to be entered in the "Supplier Response" column, and column titled “Remarks” is to be used for commenting on aspects related to the functional specification. Bidders have to fill on two columns ("Supplier Response" & “Remarks”).
Please also note that the serial no. and format of response should be exactly similar to that given in Appendix B.2.
PLEASE MENTION THE DETAILED SPECIFICATION OF HARDWARE EQUIPMENT AND SYSTEM SOFTWARE
(OPERATING SYSTEM, DATABASE ETC.) INCLUDING MANUFACTURER, TECHNICAL DETAILS ETC. THE
BIDDERS SHOULD PROVIDE DETAILS OF REQUIRED SYSTEM SOFTWARE LIKE OPERATING SYSTEM , DATABASE FOR SOLUTION AND UTILITIES IN FOLLOWING FORMAT :-
Table 9: Details of Hardware Offered
Product details No. of
installations Make and Model Version and year of release
Kindly attach the data sheets for the offered products.
D.2.4 Approach and Methodology
THE FOLLOWING TABLE ELABORATES VARIOUS REQUIREMENTS WITHIN A&M:
i. Understanding of Purchaser and its requirement with clear mention of the deliverables
ii. Details of proposed methodology iii. Project Team Structure iv. Resource planning and estimation v. Risk planning vi. Detailed work plan with timelines
D.2.4.1 Understanding of Utility and its requirement
BIDDER SHOULD DEPICT COMPLETE UNDERSTANDING OF THE AS-IS SYSTEM OF THE UTILITY BASED ON
THE INFORMATION PROVIDED IN THE BID DOCUMENT. IT SHOULD ALSO REQUIRE TO LIST DOWN ALL THE
DELIVERABLES THAT HAS BEEN PLANNED AS A PART OF THE OVERALL PROJECT WITH TIMELINES. ALSO
PROVIDE DETAILS OF PRIOR INTERACTION WITH UTILITY, IF ANY.
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D.2.4.2 Details of proposed methodology
PLEASE PROVIDE DETAILS OF METHODOLOGY FOLLOWED BY YOUR ORGANIZATION IN SUCCESSFULLY
IMPLEMENTING SIMILAR PROJECTS. ALSO HIGHLIGHT THE SPECIAL STEPS THAT YOUR ORGANIZATION/ CONSORTIUM INTENDS TO TAKE IN ORDER TO ENSURE THAT THE CHANGE FROM CURRENT SYSTEM TO
PROPOSED ONE WILL BE SMOOTH AND EFFECTIVE.
D.2.4.3 Project Team Structure
IN THIS SECTION PLEASE PROVIDE DETAIL OF THE TEAM THAT WOULD BE DEPLOYED BY YOUR
ORGANIZATION TO EXECUTE THE PROJECT. PLEASE PROVIDE DETAILS OF THE TEAM STRUCTURE IN THE
FOLLOWING FORMAT:
Table 10: Proposed Project Team Structure NAME OF
STAFF POSITION
ASSIGNED INTERNAT
IONAL OR
DOMESTI
C
FIRM EMPLOYME
NT STATUS
WITH THE
FIRM (FULL
TIME/ ASSOCIATE)
EDUCATION
(DEGREE, YEAR, INSTITUTION)
AREA OF
EXPERTISE AND
NUMBER OF
YEARS OF
RELEVANT
EXPERIENCE
TASK
ASSIGNED
A. PROFESSION
AL STAFF
B. SUPPORT
STAFF
D.2.4.4 Resource planning and estimation
BIDDER SHALL PROVIDE DETAILED STAFFING SCHEDULE OF THE PROFESSIONAL AND SUPPORT STAFF
IN THE FOLLOWING FORMAT:
For Professional Staff the input should be indicated individually; for Support Staff it should be indicated by category (e.g.: IT administrator, field survey staff etc.).
Months are counted from the start of the assignment. For each staff indicate separately staff input for off-site and on-site work.
Table 11: Proposed Resource Planning and Estimation NO
. NAME OF STAFF POSITIO
N STAFF INPUT
IN
WEEKS W1 W2 W3 W4 W5 ….. TOTAL
A. PROFESSIONAL
STAFF
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B. SUPPORT STAFF
D.2.4.5 Risk planning
BIDDER SHALL ASSESS UNDERLYING RISKS IN IMPLEMENTATION OF THE PROJECT AND DETAIL OUT THE
METHODOLOGY TO MITIGATE THEM. IT MAY INCLUDE DEVELOPMENT OF A RISK ASSESSMENT MATRIX
INDICATING SEVERITY OF THE RISK, CHANCE OF ITS OCCURRENCE AND ITS MITIGATION APPROACH.
D.2.4.6 Detailed work plan with timelines
PLEASE REFER APPENDIX N FOR THE FORMAT.
D.2.5 Project Experience
BIDDER SHALL PROVIDE DETAILS OF PROJECTS WITH APPLICATION MODULES AND OTHER
REQUIREMENTS (AS MENTIONED IN ELIGIBILITY CRITERIA, SECTION IV) WHICH HAVE BEEN
SUCCESSFULLY COMPLETED DURING THE LAST 3 FINANCIAL YEARS.
PLEASE DO NOT SUPPLY THE NAMES OF CLIENTS WHO ARE NO LONGER USING YOUR
PRODUCT/SYSTEM.
Bidders need to submit the details as per the format in the table provided. Table: The details of the same should be included in the following format and necessary supporting documents should be attached with RFP:
Table 12: Details of Project Experience
SI. No
Name of project
Brief Scope necessarily including role played by Bidder, modules implemented, sector classification
Owner of Project assignment (Client name)
Cost of assignment
Date of Awarded commencement
Date of completion
Was assignment satisfactorily completed
Was it a Power Sector Project? (Y/N) Provide Detail
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Please provide separate client details for bidder & each consortium member (Implementation partner, product Supplier, WAN/bandwidth/Internet service provider etc.)
D.2.6 Team details (CVs)
USE THE FOLLOWING FORMAT FOR KEY PERSONNEL WHO WOULD BE INVOLVED IN THE PROJECT. PLEASE INCLUDE DETAILS OF TEAM MEMBERS PROPOSED TO IMPLEMENT THE PROJECT, INSTALL OR
MANAGE HARDWARE, INSTALL AND MANAGE LAN/WAN AND RELATED EQUIPMENTS, PROVIDE GIS
SOLUTION ETC., PLEASE ENSURE THAT THE CV HAS A MAXIMUM LENGTH OF 3 PAGES.
IN CASE OF REPLACEMENT OF SUPPLIER PERSONAL FROM THE PROJECT TEAM, SUPPLIER IS REQUIRED
TO SUBMIT TO THE NOMINATED UTILITY PERSONAL THE CV OF THE NEW PERSON WITH EQUIVALENT OR
BETTER EDUCATION QUALIFICATION AND RELEVANT PROFESSIONAL EXPERIENCE WHO WILL BE JOINING
THE TEAM AND GET IN DULY APPROVED. THE NEW PERSON CAN START WORKING IN THE PROJECT ONLY
AFTER HIS/HER CV HAS BEEN APPROVED BY THE UTILITY.
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Table 13: Format of Curriculum Vitae
1. PROPOSED POSITION:
2. NAME OF FIRM AND ITIA ROLE
(SI/NSP/GSP/MDASP)
3. NAME OF STAFF:
4. DATE OF BIRTH: NATIONALITY:
5. EDUCATION:
YEAR DEGREE/EXAMINATION INSTITUTE/BOARD
6. MEMBERSHIP OF
PROFESSIONAL
ASSOCIATIONS:
7. OTHER TRAINING:
8. COUNTRIES OF WORK
EXPERIENCE:
9. LANGUAGES:
LANGUAGE SPEAKING READING WRITING
10. EMPLOYMENT RECORD:
FROM TO EMPLOYER POSITIONS HELD
11. DETAILED TASKS ASSIGNED: 12. WORK UNDERTAKEN THAT BEST ILLUSTRATES CAPABILITY TO
HANDLE THE TASKS ASSIGNED:
13. Certification:
I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly describes myself, my qualifications, and my experience. I understand that any wilful misstatement described herein may lead to my disqualification or dismissal, if engaged.
Signature of authorised representative of the staff Date:
Full name of authorised representative:
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D.2.7 Firm Detail
BIDDER SHALL PROVIDE DETAILS OF CMM/CMMI AND ISO CERTIFICATION ALONG WITH THE DETAILS
OF NET-WORTH AND TURNOVER FOR THE PAST THREE AUDITED FINANCIAL YEARS IN THE FOLLOWING
FORMAT:
Table 14: Firm Detail
DETAILS FY11-12 FY12-13 FY13-14
NET-WORTH
TURN-OVER
LEVEL OF CMM/CMMI CERTIFICATION (YES/NO)
ISO CERTIFICATION (YES/NO)
AUDITED FINANCIAL REPORTS AND COPY OF THE CERTIFICATES SUPPORTING THE ABOVE NEED TO BE
SUBMITTED AS PROOF.
D.2.8 Facility Management Services Plan
THE DETAIL PLAN FOR FMS SHALL BE GIVEN IN ACCORDANCE WITH THE SECTION G5 OF SRS
DOCUMENT.
D.2.9 Project Management Practices
PLEASE PROVIDE HIGH-LEVEL DETAILS OF THE PROJECT MANAGEMENT PRACTICES THAT WILL BE
FOLLOWED TO MANAGE THE PROJECT. THE PROJECT MANAGEMENT PRACTICES WOULD INCLUDE (BUT
NOT BE LIMITED TO) DETAILS OF:-
• BIDDER MUST PROVIDE DETAILS OF HOW THEY ENVISAGE THE CONTRACT BEING MANAGED
INCLUDING PRINCIPLES SUCH AS (BUT NOT LIMITED TO) JOINT PLANNING AND CONTROL
MECHANISMS; REGULAR AND ACTIVE REVIEW MEETINGS; PROJECT MANAGEMENT OF INDIVIDUAL
WORK STREAMS AND OVERALL PROGRAM MANAGEMENT OF THE ENTIRE SERVICE; PERFORMANCE
REPORTING
• BIDDER SHOULD OUTLINE THEIR PROPOSED GOVERNANCE STRUCTURE AND DESIGNATE A SERVICE
MANAGER TO CO-ORDINATE THEIR ACTIVITIES AND PROVIDE A FOCAL POINT OF CONTACT TO WHOM
UTILITY CAN REFER ON ANY MATTER CONCERNING THE SERVICE.
• REPORTING LINES AND DECISION-MAKING POWERS WITHIN THE BIDDER’S ORGANIZATION MUST BE
EXPLAINED
• REPORTING FORMATS AND TEMPLATES THAT WOULD BE FOLLOWED BY THE BIDDERS
• OUTLINE THE PROPOSED ESCALATION PROCEDURES IN THE EVENT THAT ISSUES ARISE.
D.2.10 Quality Assurance
• QUALITY OF SERVICE - SUPPLIERS MUST PROVIDE DETAILS OF THEIR PROPOSED APPROACH TO
QUALITY ASSURANCE TO ENSURE THE QUALITY OF SERVICES IN ACCORDANCE WITH CLAUSE 19 OF
SECTION G1 OF SRS DOCUMENT. THIS SHOULD INCLUDE:
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• RESPONSIBILITY OF QUALITY OF SERVICE;
• HOW THE SUPPLIER WILL ENSURE QUALITY SERVICE IS PROVIDED;
• HOW QUALITY WILL BE MEASURED
Does your company (and consortium partner) have any quality certification / Assessment? If so, please provide your responses for the following:
Table 15: Details of Certification DESCRIPTION BIDDER’S
RESPONSE
CERTIFICATION / ASSESSMENT NAME
WHO ISSUED THE CERTIFICATION/ASSESSMENT?
WHEN WAS THE CERTIFICATION/ASSESSMENT OBTAINED?
DOES THIS CERTIFICATION/ASSESSMENT PROCESS INVOLVE PERIODIC
REVIEWS AND OBSERVATIONS/ REMARKS AFTER SUCH REVIEW? IF SO, PLEASE PROVIDE DETAILS AND SPECIFY WHEN YOUR COMPANY IS DUE FOR
ITS NEXT QUALITY REVIEW?
Please specify your company’s process for product development and enhancements
D.2.11 Documentation
PLEASE PROVIDE A LIST OF ALL USER DOCUMENTS THAT WILL BE PROVIDED ALONG WITH THE
SOFTWARE PACKAGE. THIS MUST INCLUDE THE FOLLOWING MINIMUM DOCUMENTS:
• SYSTEM AND ADMINISTRATION MANUALS
• TECHNICAL SUPPORT HANDBOOK
• USER MANUALS;
• ERROR MESSAGES AND THEIR MEANINGS;
• TRAINING MANUALS;
• ANALYSIS & DESIGN MANUALS WITH THE RELEVANT DATA FLOW DIAGRAMS, ENTITY RELATIONSHIP
DIAGRAMS, SCHEMAS ETC.;
• ADDITIONS/ CHANGES TO THE DOCUMENTS AFTER UPGRADES; AND
• OPERATIONS MANUALS.
D.2.12 Deviations Sheet Only “non-material deviations” (which means only those deviations that do not qualify as material deviations as defined in ITB clause 29.2 of bid document) will be considered by the purchaser. Please describe all the non-material deviations w.r.t Terms and conditions described in the General conditions of contract, Section VII & Special conditions of contract, Section VIII. If bidder desires to take any non-material deviation from the terms & conditions of the tender, it should be mentioned specifically in this deviation sheet. Unless such deviations are mentioned in this deviation sheet, the same will not be taken into consideration.
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Table 16: Format for Deviations
Tender Clarifications – Terms and Conditions Sl. No. Tender Reference (Section /
Clause number ) Details of Clauses / Section needing deviation
Deviation proposed
Except aforesaid deviations, the entire order, if placed, shall be executed in accordance with specifications and any other conditions, variations/deviations etc. if found, elsewhere in this proposal should not be given any consideration while finalizing the tender. It is not mandatory to consider and accept the deviation mentioned on deviation sheet proposed by the bidder. Note: - Continuation sheet of like size & format may be used as per bidder’s requirement wherever necessary.
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D.3 Price proposal Bidders are requested to provide cost for each of the Project Area in the subsequent formats. The Bidders should take a note of following points while filling the Price proposal.
1 Bidder will be responsible for payment of Taxes (including local entry taxes), duties, cess, charges etc, including taxes, duties, cess, charges etc, to be paid by the Supplier pre- or post-delivery. Such taxes, duties, cess, charges etc, if not explicitly mentioned in the following tables, but applicable under law, should be included in the Quote under “Any other levies” column.
2 The Bidder will provide Tax rates assumed for the calculation at the time of proposal for each item in notes to respective table.
3 Please refer to GCC Clause 13.2 and the SCC for Price adjustments due to change in Tax rates (including local entry taxes), duties, cess, charges etc.
4 Purchaser reserves the right to deduct and pay to the government authorities the taxes at applicable rates from the price payable to the supplier.
5 The unit prices mentioned for various components should be the same for all Project Areas. In case of any discrepancy among unit prices of various Project Areas, the lowest unit price of equipment mentioned for any Project Area shall prevail.
6 Utility proposes establishment of one centralized Data Centre and Customer Care Centre which are located in the Project Area(s) defined in the Appendix F (List of offices for WAN connectivity).
D.3.1 Project Area with Data Centre & Customer Care Centre
BIDDER SHOULD REFER APPENDIX F TO FILL IN FOLLOWING INFORMATION:
NAME OF PROJECT AREA (TOWN):-
LOCATION DATA CENTRE:-
LOCATION OF CUSTOMER CARE CENTRE:-
NUMBER SUBDIVISION OFFICES UNDER THE PROJECT
AREA:-
NUMBER OF OTHER OFFICES UNDER THE PROJECT AREA:-
• FORMS (FORM 1 TO FORM 6) MENTIONED IN THE APPENDIX C.3.1 SHOULD ONLY BE FILLED, BY THE
BIDDER, TO PROVIDE COST OF IT IMPLEMENTATION FOR PROJECT AREA WHERE DATA CENTRE AND
CUSTOMER CARE CENTRE ARE LOCATED. FOR OTHER PROJECT AREA(S) OF THE UTILITY, FORMS
(FORM 3 TO FORM 6) MENTIONED IN APPENDIX C.3.2 SHOULD BE FILLED.
• BIDDER SHOULD DEFINE QUANTITY AND UNIT PRICE WHICH INCLUDES FOB, FREIGHT & INSURANCE, EXCISE DUTY, CST/VAT AND ANY OTHER LEVIES FOR EACH ITEM LISTED BELOW IN THE
FOLLOWING FORMAT.
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• Sub-division offices are separated from other offices as Meter Data Acquisition Servers are planned to be setup only in sub-division offices. Other offices cover (but not limited to) head quarter, regional offices, circle offices, division offices, collection centre etc. These offices are not provided with any server and shall have connectivity with Data Centre to transfer/access information.
Form 1: Data Centre Cost • Bidder should provide lumpsum cost of installation, testing & commissioning, training of
employees, data migration cost etc. including all taxes in the format provided below. • WAN/LAN implementation charges shall include charges for setup, configuration, training,
installation, cables, liaisoning with service provider, etc.
Price Details are to be provided as per attached Price annexure. Bid Forms in Price Annexure are to be used as mentioned below (Details of Price Bid Formats are provided in Appendix Q):-
Bid Form No.
Bid Form Description
I This form is to be used for providing the price proposal of Bhubaneswar City including the Data Center Cost
II This form is to be used for providing the price proposal of Berhampur town or any other town to be selected by CESU for Disaster Recovery Center Cost
III This form is to be used for providing the price proposal of Bhubaneswar City including the Call Center Cost
IV This form is to be used for providing the price proposal of R-APDRP Towns other than Bhubaneswar and Cuttack.
V This form is to be used for FMS Charges
VI This form is to be used for providing the FMS Charges for R-APDRP
VII This form is to be used for providing the Total Cost of Ownership for R-APDRP area
VIII This form is to be used for Total Cost of Project covering both the Areas and including the FMS Charges. Project Proposals will be compared based on the Total project Cost mentioned in this sheet.
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D.4 Checklists
PLEASE SUBMIT A COPY OF THIS SECTION WITH COVER LETTER WHILE SUBMITTING THE PROPOSAL.
D.4.1 Mandatory forms that needs to be submitted
Table 17: Check List for Mandatory Forms S. No. Item Furnished
1 Documents against eligibility criteria Yes/ No
2 Bid Security Yes/ No
3 One original copy duly signed- Technical Proposal Yes/ No
4 One copy Technical Proposal - Hard copy Yes/ No
5 Five copies of Technical Proposal - Soft copies Yes/ No
6 One original copy duly signed- Price proposal Yes/ No
7 One copy of Financial Proposal - Hard copy Yes/ No
8 Five copies of Financial Proposal - Soft copies Yes/ No
9 Proof of turnover and net worth for the last three audited financial years of Bidder, consortium member (if any) and sub-contractors
Yes/ No
10 CV of key personnel in suggested format Yes/ No
11 Proposed SLA template Yes/ No
12 Filled-in copy of Bidding forms (Section V) Yes/ No
13 Receipt of purchase of tender Yes/ No
D.4.2 Compliance checklist
Table 18: Check List for proper Documentation & Compliance S. No. Item Furnished
1 Please confirm you agree to all clauses specified in the Section II, ITB Yes/ No
2 Please confirm you have submitted all the mandatory forms specified in Appendix D (Technical & Financial Proposal)
Yes/ No
3 Please confirm you have noted the bid submission deadline specified in Section III, BDS (ITB 23.1)
Yes/ No
4 Please confirm you have noted that the performance security will be furnished within time period as specified in Section II, ITB clause 42.1
Yes/ No
5 Please confirm you have provided all document proof to substantiate you qualifying the eligibility criteria as mentioned in Section IV
Yes/ No
6 PLEASE CONFIRM YOU HAVE COMPLIED WITH THE PROPOSED SOLUTION
ARCHITECTURE SPECIFIED IN SRS DOCUMENT Yes/ No
7 PLEASE CONFIRM YOU HAVE COMPLIED WITH ALL SERVICES SPECIFIED IN THE
SCOPE OF SERVICES MENTIONED IN SECTION VI Yes/ No
8 PLEASE CONFIRM THAT YOU COMPLY WITH ALL CLAUSES SPECIFIED IN THE
GENERAL CONDITIONS OF CONTRACT SPECIFIED IN SECTION VII Yes/ No
9 PLEASE CONFIRM THAT YOU COMPLY WITH ALL CLAUSES SPECIFIED IN THE
SPECIAL CONDITIONS OF CONTRACT SPECIFIED IN SECTION VIII Yes/ No
10 Please confirm that all goods (software and hardware) and services have been included in the price proposal and is complete in all respects without any deviation/ missing items
Yes/ No
11 Please confirm that you have not submitted any alternate proposal Yes/ No
12 PLEASE CONFIRM THAT YOU HAVE NOTED THE SLA GUIDELINES AND PENALTY
CLAUSES APPLICABLE AS SPECIFIED IN APPENDIX C. Yes/ No
13 PLEASE CONFIRM YOU HAVE PROVIDED SUFFICIENT BID SECURITY IN PROPER
FORM AS SPECIFIED IN CLAUSE 20, SECTION II ITB Yes/ No
14 PLEASE CONFIRM YOU HAVE RESPONDED TO ALL MANDATORY TECHNICAL
SPECIFICATION GIVEN IN APPENDIX A Yes/ No
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15 PLEASE CONFIRM YOU HAVE RESPONDED TO ALL TECHNICAL SPECIFICATIONS (APPLICATIONS) GIVEN IN THE APPENDIX B.1
Yes/ No
16 PLEASE CONFIRM YOU HAVE RESPONDED TO ALL TECHNICAL SPECIFICATIONS
(HARDWARE) GIVEN IN THE APPENDIX B.2 Yes/ No
17 PLEASE CONFIRM THAT YOU HAVE CHECKED THE FINAL QUOTE PROVIDED IN
APPENDIX D (PRICE PROPOSAL) Yes/ No
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Appendix E – Evaluation Methodology
• Alternate bids are not allowed
• Only bids from empanelled (by the nodal agency) bidders shall be evaluated
• The evaluation team will thoroughly review the proposals submitted by various bidders /
consortiums. The broad evaluation will be based as following:-
• Technical Proposal: 50% Weight
• Price Proposal: 50% Weight
• Pre-demo meetings will be conducted with all the bidders
• Each of the bidder will be requested to demonstrate the product and services.
• The technical evaluation will commence post the demonstrations
• Based on multiple parameters, the evaluation team will calculate the technical evaluation
score for each Supplier at the end of this phase
• Utility, in observance of best practices, shall:
• Maintain the bid evaluation process strictly confidential
• Reject any attempts or pressures to distort the outcome of the evaluation, including
fraud and corruption
• Strictly apply only and all of the evaluation and qualification criteria specified in the Bid
document
E.1 Single-Stage: Two-Envelope Bidding Procedure
In the Single-Stage: Two-Envelope bidding procedure, Bidders should submit two sealed
envelopes simultaneously, one containing the Technical Proposal and the other the Price
Proposal, enclosed together in an outer single envelope. Initially, only the Technical Proposals
are opened at the date and time advised in the Bidding Document. The Price Proposals remain
sealed and are held in custody by the Purchaser. The Technical Proposals are evaluated by the
Purchaser. No amendments or changes to the Technical Proposals are permitted. The objective
of the exercise is to allow the Purchaser to evaluate the Technical Proposals without reference to
price.
Bids of Bidders which do not conform to the mandatory requirements may be termed as non-
responsive and will not be evaluated further. Following the approval of the technical evaluation,
and at an address, date and time advised by the Purchaser, the Price Proposals are opened in
public. The Price Proposals are evaluated and, following approval of the price evaluation, the
Contract is awarded to the Bidder whose Bid has been determined to be have scored maximum
in the composite formula as defined below:
Total Score = 50% x Technical Proposal Score + 50% x Price Proposal Score
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E.2 Evaluation and Comparison of bids
Initially the Supplier’s responses are reviewed for compliance with the Commercial terms and
conditions. The Suppliers who fail to comply with any of the commercial terms and conditions
mentioned may be termed as non-responsive and will not be evaluated further. For those
Suppliers who have qualified the commercial terms and conditions Technical evaluation will be
conducted followed by the Price-Bid evaluation. The Suppliers who qualify the minimum
technical requirement will be considered for the price-bid evaluation. The price bids will remain
sealed until the technical evaluation is complete.
Technical Evaluation
The technical bid has a weightage of 50%. Technical evaluation will happen in two stages.
Stage-1: Preliminary Evaluation
In stage-1, the following shall be confirmed: Deviations, Submission of Bank Guarantee,
Acceptance of terms and conditions, Acceptance to scope of work and compliance to mandatory
technical requirements (as mentioned in Appendix A). In case the bid doesn’t meet all the
mandatory requirements, the bid shall be termed as non-responsive and will not be evaluated
further
Stage-2
The distribution of weights shall be as follows:
Table 19: Distribution of weights for bid evaluation
No Description Weight
A Technical Proposal 50
1 Technical solution as per Appendix B.1 21
2 Approach & Methodology Nil
3 Project Experience 15
4 Team Details (CV) 6
5 Firm Details 8
B Price Proposal 50
Total Marks 100
Details for each of the above parameters is as mentioned subsequently.
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A. Technical Proposal: Following is the methodology which shall be used to evaluate the
various parameters under the technical proposal.
A.1 Technical solution Evaluation
Table 20: Score for Technical Evaluation
No Description Maximum
Score
Technical Solution Score 21
i) Appendix B.1 21
Each module has a relative importance based on the functionality/
requirements.
Module Weightage = Relative Importance of Module / Summation of
Relative Importance of Modules * 19 (max module score)
Each module has requirement which has been classified and given
score based on the following:
o Vital: 5
o Essential: 2
o Desirable: 1
Supplier shall submit their response (self evaluation as per the format
mentioned in Appendix D.2.2) against the requirement and score shall
be given as per the following:
o Functionality Not Avail: 0 marks
o Available with modifications / workaround: 2 marks
o Functionality available: 5 marks
ii) G3 Section of SRS (refer Appendix B.2) No Marks
The entire G3 section is the minimum requirement (and hence
mandatory) for the Utility and needs to be supplied as per the
specifications. In case the bidder decides to take any deviation, the
same has to be clearly mentioned under the deviations (D.2.12). Utility
shall decide if the same is acceptable or not. In case the same is not
acceptable, the bid shall be rejected and financial bid of the bidder
shall not be opened.
Bidder’s self-response to the solution (refer A.1 above) shall be as per the manner as indicated
in Appendix-B.
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The final score for Technical Specifications (G2 Section of SRS) will be calculated as follows:
Table 21: Calculation of Technical Score
Calculation of Score for Technical Solution
Step Description Calculation
1 Each requirement will have maximum
score
Criticality X Options Available for
Supplier
2 Supplier will get the score for each
requirement
Criticality X Options Chosen by
Supplier
3 Weightage Score Calculation per
module
Module Score / Maximum Module
Score * Module weightage
4 Weightage Score Calculation per TS TS Score / Maximum TS Score *
TS weightage
5 Final Score Summation of weightage score of
each module (refer step 3 & 4) of
G2
For qualifying, Supplier must score minimum of 10 marks in G2 Section and should comply with
all requirements of G2 Section . In case the bidder has taken any deviation in G2 Section Utility
shall decide whether the same shall be acceptable or not.
A.2 Approach & Methodology
This section shall be assigned 0 marks.
A.3 Project Experience: Shall be assigned 15 marks. The distribution of marks shall be as
follows:
• Indian Power Utilities Experience in Billing (3 marks)
• Indian Power Utilities Experience in Consumer Indexing (4 marks)
• Project Specific Experience (4 marks)
• IT Experience: Application Modules implemented (4 marks)
A 4 CV: Shall be assigned 6 marks. Following is the list of categorization of requirement of
personnel:
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Import Points at 33kV feeders other than 33/11 kV SS
No. 0 0 0 0 1 0 1 2
Export Points at 33kV feeders No. 0 0 0 0 1 0 0 1
11 kV feeders at 33/11 kV SS No. 0 0 0 0 0 0 1 1
Import Points at 11kV feeders No. 0 0 0 0 0 0 3 3
Export Points at 11kV feeders No. 0 0 0 0 0 0 2 2
Distribution Transformers No. 0 0 0 0 0 0 88 88
Import Points at LT feeders No. 0 0 0 0 0 0 0 0
Export Points at LT feeders No. 0 0 0 0 0 0 0 0
3 0 97 100
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Appendix K – Website Table 32: Detail of existing Website in CESU
Particulars Facility Available/Not Available
URL of the Website www.cescoorissa.com /
www.cesuodisha.com
Major facilities being provided to the
consumers/suppliers/employees/other stakeholders
through website
Log in Yes, only for employees.
Registration User Registration Form Is Available
Forgot password/ change password Change Password Only
Complain registration & status Yes
Contact us Yes
Privacy policy
Business associate
Consumer Related (Illustrative)
Application form submission for new connection Yes
Application form submission for disconnection No
Registration of complaint against outages Yes
Registration of complaint against corruption Yes
Online bill payment Yes
View bill summary Yes
Other 1
….
Supplier Related (Illustrative)
Tender information Yes
Tendering or Bid submission Yes
Online payment
Other 1
Other 2
….
Employees Related (Illustrative)
Payroll System
Leave balance
Expense Claim
Other 1
Other 2
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Particulars Facility Available/Not Available
…..
Other Stakeholder (Illustrative)
Projects Yes
AT&C Loss Status Yes
Other commercial & financial information Yes
Other 1
Other 2
…..
….
Security Features
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Appendix L: List of Goods and related services
List of Goods and related services: This section contains indicative list of goods and services to be delivered as per approved DPR. The delivered system should comply with performance level mentioned in the clause 9 of section G1 of SRS and meet the SLA
Attached as per BOM appendix L
Note: Bidder must provide 3 years Annual Technical Support Pack after go-live for all the Server Operating Systems. Bidder must include any extra software/OS/Database licenses required for DR Site as per the licensing policy of the offered solution.
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Appendix M – Estimated Manpower Requirement SI to deploy manpower, as per requirement as per Clause 7.0 of Section G.5 of SRS document keeping in view of project completion time. In addition to this following is the list of minimum number of resources required to be deployed by the bidder under various roles: Table 33: Estimated Manpower Requirement
Roles Dedicated Resources Shared Resources
Number Man months Number Man months
System Integrator 15 270 60 1080
GIS Service Provider 8
(Other than Field
Survey)
144 65 1170
Meter Data
Acquisition Service
Provider
10 180 60 1080
Network Service
Provider
10 180 40
720
Necessary resources for FMS shall be provided by the System Integrator in accordance with the clause 7.0 of Section G5 of SRS Document.
Handholding Support
Handholding support for application related operations at Division and Sub Division level shall be provided by the selected vendor for which at least one person per Division and Sub Division shall be deputed till the completion of the project.
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Appendix N – Expected Implementation Schedule
The bidder is expected to complete the implementation of Data Center at Bhubaneswar, Customer Care Center at Bhubaneswar and pilot projects at Bhubaneswar for CESU within 12 months from the date of issue of LOI to successful bidder by the CESU. Pilot is the first project area (consisting of the data centre) that goes live in a utility. The bidder is expected to complete the Utility-wide (CESU) implementation for all the other identified project areas with-in 18 (eighteen) calendar months, from the date of issue of LOI to successful bidder by the CESU.
Facilities Management Services post successful completion of acceptance tests shall be provided for a period of five years from the date of completion of go-line in all project areas.
Bidder shall submit a detail Gantt chart as per along with the following implementation schedule. Bidders shall drill down these activities into sub/sub-sub activity in the chart. The chart shall also detail out time and resource effort required to execute each activity. The detailed bar charts for all the work activity shall however, be discussed and agreed to by the successful Bidder with the owner before start of the execution of work.
Table 34: Expected Implementation Schedule
Activity/ Sub Activity Start
Date Weekly Plan
End
Date
W1 W2 W3 W4 W5 …
1
Mobilization at site with establishment of
site office, requisite resource
deployment etc.
2
System Design (Pre-Implementation
Plan, Testing and Development) and
Approval from the owner
3
Field Survey for Consumer Indexing &
Asset mapping & GIS System
Implementation
4 Establishment of Data Center
5 Implementation of AMR System
6
Establishment of First Customer care
center (First Customer care center after
completion of work at all sub divisions
under the requisite town, for town wise
establishment of CC Center) -
7
Creation of IT Infrastructure at Other
Utility offices viz. Division, Circle etc. (In
a phased manner for associated
completed sub division wise) -
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8
Integration of entire IT infrastructures
created at data center, Sub division
offices, Customer care centers,
Electrical sub stations and other utility
offices on a GIS platform with
Acceptance / Performance test
9 Facility Management Services (FMS)
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Appendix O: Spot Billing Machine Specification
Attached separately as an document file
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Appendix P: Map of CESU of Odisha
Attached separately as a pdf file
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Appendix Q: Formats for Price Bids
Attached separately as an Excel file
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Appendix R: Proposed Interface Scheme v2.4
Attached separately as a pdf file
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Appendix S: CESU Offices Locations for Network Connectivity
Attached separately as an excel file
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Appendix T: Additional Clarifications
Attached separately as an excel file
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Appendix U –No Deviation Certificate
No Deviation Certificate
To: Senior General Manager (IT), Central Electricity Supply Utility of Odisha, 8th Floor, IDCO Towers, Janpath, Bhubaneswar -751 022 Odisha Dear Sir, We, the undersigned, hereby declare that while responding to your RFP Notice No. ………………
dated ……………., our bid response DOES NOT DEVIATE from the RFP, SRS and their
amendment/corrigendum issued till the date of bid submission.
Name: In the capacity of:
Signed:
Duly authorized to sign the Bid for and on behalf of:
Date:
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Appendix V - Abbreviations
The abbreviations mentioned in the document has been expanded hereunder: Appendix T
Abbreviation Meaning
AMR Automated Meter Reading
B/W Black & White
BDS Bid Data Sheet
BG Bank Guarantee
CEO Chief Executive Officer
CIO Chief Information Officer
CST Central Sales Tax
CTI Computer Telephony Integration
CV Curriculum Vitae
DNS Domain Name Server
EMS Enterprise Management System
ExW Ex-Works
FMS Facility Management Services
FoB Freight on Board
GCC General Conditions of Contract
GIS Geographical Information System
GIS Geographical Information System
GoI Government of India
GPS Geographic Positioning System
GSP GIS Solution Provider
HQ Head Quarter
HT High Tension
ICB International Competitive Bidding
INR Indian Rupee
IP Internet Protocol
IPR Intellectual Property Rights
IST Indian Standard Time
IT Information Technology
ITB Instructions to Bidders
ITC IT Consultant
ITIA IT Implementation Agency
LAN Local Area Network
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Abbreviation Meaning
LDAP Lightweight Directory Access Protocol
LoI Letter of Intend
LP Lowest Prize
LT Low Tension
MBC Metering Billing Collection
MD Managing Director
MDASP Meter Data Acquisition Solution Provider
MoP Ministry of Power
MTR Motor Transport Receipt
NIT Notice Inviting Tender
NSP Network Solution Provider
OEM Original Equipment Manufacturer
OS Operating System
PC Personal Computer
PFC Power Finance Corporation
R-APDRP Restructured Accelerated Power Development Reforms Programme