Faculty of Humanities & Social Sciences Department of Writing, Journalism & Social Inquiry Master of Arts (Journalism) 57017 JOURNALISM STUDIES PROJECT Semester 1, 2001 ‘THE ARCHIPELAGO INDONESIA REVIEW’ PUBLISHING A QUALITY ETHNIC MAGAZINE IN AUSTRALIA AND ITS BUSINESS CHALLENGES Syafiq A Basri Assegaff ID: 99022764 Subject Coordinator: Liz Fell
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Faculty of Humanities & Social Sciences
Department of Writing, Journalism & Social Inquiry
Master of Arts (Journalism)
57017
JOURNALISM STUDIES PROJECT
Semester 1, 2001
‘THE ARCHIPELAGO INDONESIA REVIEW’
PUBLISHING A QUALITY ETHNIC MAGAZINE IN AUSTRALIA
AND ITS BUSINESS CHALLENGES
Syafiq A Basri Assegaff
ID: 99022764
Subject Coordinator: Liz Fell
‗ The Archipelago Indonesia Review‘
Publishing a Quality Community Magazine in Australia
And Its Business Challenges
1. INTRODUCTION:
Amid all the speculation about the death of newspapers – due to its rivals the Internet and
television -- local and community news media continues to thrive. When it comes to community
and local news, especially in small community such as Indonesians in Australia, I would argue
that newspapers and magazines are the preeminent source of information and will probably
remain so.
A community print publication has more immediate connection to its readers than larger mass
(print) media. It also has less competition from the Internet and television than mainstream media.
Community media doesn't have the same demands that larger publications do, for instance it
doesn‘t require a large pool of journalists or need to cover the full range of news and stories.
If managed professionally, a community newspaper or magazine can play an important role in the
community. It is not only the source of news from their homeland but also their new home. It
carries news, gossip, and information about areas of specific interest to the group and can be a
source of entertainment.
Sadly, however, the journalistic standard of several Indonesian media publications in Australia is
embarrassingly low. Even though the use of language is probably the most basic measure of
quality for any newspaper, most Indonesian publications in Australia seem to lack journalists with
a sound understanding of Indonesian grammar or utilise the skills of copy editors. According to
one publisher, readers overlook the errors because it is a free publication run as a small business
with limited capital and staff. ―We have tried our best to provide useful information freely,‖ a
former editor of Indo Post said. ―You just take it or leave it.‖
To challenge the notion that small business and a quality product did not go hand-in-hand, some
friends and I started a monthly magazine for Indonesian people in Australia. We called the
magazine The Archipelago Indonesia Review (shortened to The Archipelago1), a title that reflects
the diversity of the Indonesian archipelago itself, which comprises more than 13,000 islands. The
Archipelago was first printed in June 2000. During the first 12 months, seven editions were
published and the magazine was free. From the first anniversary -- the June-July 2001 edition –
the magazine was sold.
1 Originally from Italian ‘arcipelago’ which came from Greek word, ‗arkhi‘ (chief) and ‘pelagos’ (sea).
2. INDONESIA MEDIA IN NSW
For the past three years, the Indonesian community in NSW has been able to choose from several
free Indonesian language newspapers. Among others, the best known titles include Indo Media
(Indonesian Media), Indo Post (Indonesian Post) tabloids and Gamelan (named after traditional
Javanese music) magazine. All of the publications are published monthly and compete fiercely.
With advertising as the only source of income -- and a limited pool of advertisers – many
publications have not survived. Tabloids such as Suara Masyarakat (People‘s Voice), Berita
Nusantara (Our Country‘s News) and Warta Aquilla (Aquilla News) have vanished from the
market. Berita Nusantara disappeared in the late 90‘s and Warta Aquilla ceased to publish after
the death of its editor, Silvester Kodhi, in late 2000.
Late last year (2000), four new publications appeared in Sydney -- Media Sydney, ig2 and Ausindo
(Australia-Indonesia) magazines and Reformasi (Reformation) tabloid. While ig and Ausindo
target young readers with entertainment and games, Media Sydney and Reformasi are trying to
attract mature readers by publishing news.
Instead of employing professional journalists to write news and feature stories, most editors
choose to ―cut and paste‖ news stories from the Internet. Only the Gamelan cultural magazine and
the Indo Media tabloid write and include local stories to a certain extent.
Reformasi appears to have a promising future and offers high-quality news and editorial.
According to my research, Reformasi is the only publication which employs professional
journalists who run day-to-day activities.
Meanwhile its competitor, Media Sydney, almost wholly copies its content and photos from
Gamma, a weekly magazine published in Jakarta.
While many of these publications have good design and plenty of advertisement, they lack a clear
target audience. Indo Media tabloid appears to be the only publication which has a clear
readership target. The remainder covers everything, swinging from current affairs – which they
have copied from the Internet – to crime stories, immigration news, fiction and jokes.
2 There is no explanation of the word ‗ig‘ inside the magazine.
Comparison of Indonesian Media in Australia.
Media
Likely Target
Market
(Audience)
Website Editorial &
background Other characteristics
Indo Pos (tabloid) Unclear www.indopost.com.au
(not yet active)
No professional
editorial, no journalists
Photos of women are used
on the cover; contains a lot
of advertisements.
Indo Media (tabloid) Clearly targets
teenagers
www.indomedia.com.au (well designed website
but too much ‗flash‘
used; website not used
for online media.
One (amateur)
journalist who is also
the marketing manager.
Better designed, relatively
good community news,
more advertisements
Reformasi (tabloid) Unclear (tends to
older audience) No website
One or two professional
journalists
More serious articles, less
advertisements
Ausindo (magazine) Unclear (tends to
younger audience) No No journalist
Less serious, entertainment
articles, no politics or current issue
Media Sydney
(magazine)
Unclear (tends to older generation)
No Copying Indonesian
magazine (Gamma); no
journalist in Australia.
Politics, more news from Indonesia than Australia
Gamelan (magazine) Unclear No Manager works as
amateur journalist.
Cultural articles; a public
relations tool for the
Indonesian Consulate
General‘s office; more pictures of social
gatherings.
Ig (magazine)
Unclear (tends
to younger
audience)
No No journalist Entertainment articles
for youth
From meetings with Indonesian media workers in NSW on various occasions, I have ascertained
that the managers of these publications -- who are usually the editors too -- come from non-
journalistic backgrounds. A review of the news and other articles they include indicate that good
journalism, news value or consideration of the audience do not feature in these publications. It is
also important to note that most of these publications ignore the importance of copyright and
media law and regulations3.
Indo-Post.
Indo Post started business in 1998. Using ‗girlie‘ pictures as the covers, this tabloid has no clear
mission or vision. It has neither an editorial plan nor a letter from the editor or letters from readers
section. Although it has the message ‗News, Business, Arts & Entertainment‘ on its cover, at a
glance it seems to be a tabloid for light and trivial information and entertainment stories.
It features very broad range of readers and about 20% printed in colour. This publication is
similar in editorial content with (but less attractive in design than) Indo Media. Indo Post is
published in Indonesian only and the publication claims a circulation of 5,000 copies per month.
In issue No. 35 (18 April 2001), it carried stories such as the following:
3 They copied pictures and advertisements from other media, without even giving credit to the source.
Indonesian news: President Wahid‘s dream of Soekarno and Jakarta‘s situation before Parliament‘s second censure to President Wahid;
Technology: the threat of mobile phone radiation, legal action against Microsoft for
discrimination and new techniques for anti credit card forgery.
Advertorial: an article (written by an education provider) about how to chose a school and why students should go to the school mentioned in the story.
Health: Foot and mouth disease, digital hospitals in the USA, and ovarian transplants for woman.
Immigration: Assessment criteria for skilled migrant – an article sponsored by an immigration agent.
International news: The banning of the Pokemon game in Saudi and BBC‘s reconstruction
of Jesus Christ‘s face.
Jokes.
Food recipe: Laksa ala Jakarta.
Religious articles: biblical contemplation (by a priest) and information about worship
places (mosques, churches and Buddhist temple) in NSW.
Film reviews: The Mexican and Valentine.
Celebrities/gossip: Julia Robert‘s plan to marry Benjamin Bratt, Jennifer Love Hewitt‘s affair with Alex Baldwin and Indonesian celebrities.
Having reviewed the content of this tabloid thoroughly, it is clear the paper doesn‘t attribute
copyright to stories or identify the source of photos which appear to have been taken from the
Internet as they have a very low quality of resolution.
Although part owner, the editor of Indo Post, Timothy Go, has not been active in the editorial
activities. Mr Liauw Sungkono, who comes from a trading (export-import) background, runs the
day-to-day business and editorial.
The Post has a website (www.indopost.com.au) address which is mentioned on every page of the
magazine but, as at July 7, 2001, it was neither active nor does it refer to the printed version.
Indo Media
Perhaps the best of all Indonesian publications, Indo Media is a well-designed tabloid with news
and stories about entertainment, education and young people‘s activities. It is well positioned as
the newspaper for information on entertainment, recreational activities and education. It features
youthful and vibrant graphics and 50% is printed in full colour. This publication is the most
similar in editorial content and style to Indo Post. Generally, Indo Media features greater
advertising content than Indo Post. Like its competitor, Indo Media is also published in
Indonesian only and the publication claims a circulation of 7,000 copies per month.
On its cover, this ‗Most Contemporary Indo Tabloid in Oz‘ usually pictures objects that related to
a story – no mater how long or brief the story – such as a glass of wine (with bottles in the
background) in issue No. 31 or Miss Universe photo in issue No. 32.
The publication‘s strength is its design and use of pictures with its use of language clearly a
weakness. However, most of the pictures and design – as well as some of the international news
and features – are primarily copied from other sources without any acknowledgement.
In issue No. 31 (April-May 2001) it has a cover story titled ‗Secrets to a Wild Night‘ that relate to
a half-page of tips in Indonesia on how to choose drinks and avoid drink driving. Other articles in
this edition include:
Property: sponsored article written by Central Equity Real Estate in Melbourne with one color advertisement inside the publication.
Practical Solution to use long distance calling card: another sponsored article about how to
pick international phone card to call overseas.
Celebrities: Jodie Foster, Tom Hanks and Indonesian actresses.
Most Embarrassing Moments: this story is in Indonesian.
Travel: three-page story with lots of pictures about Ice Hotel in Montreal, Canada.
Film Reviews: Eight film reviews.
Sponsored restaurant reviews.
Around Indonesia: Small articles about the most recent news in Indonesia.
Around Campuses: sponsored articles from colleges and education consultants that
advertised in the publication.
Religious articles: as in The Indo Post, it published biblical contemplations and information about churches locations and their schedules. Unlike Indo Post, Indo Media
did not include other religious places such as mosques and Buddhist temples.
Indo Media appears to outdo other media for advertising. From 56 pages in issue No. 31, it has 36
pages of advertisements.
Indo Media‘s website (www.indomedia.com.au) is an active and well designed website, but
difficult to browse and not updated to reflect the most recent edition of the tabloid. In line with its
teenager audience, the website looks very flashy and apart from archives of previous publications
it doesn‘t have serious content, articles or links.
Reformasi.
In contrast to Indo-Post, Reformasi appears more professionally. It is an example of good
journalism with comprehensive articles, interviews with important figures (news sources) and
sound editorials. Reformasi sends its journalists to meet and cover important news. On various
occasions I have encountered Reformasi‘s journalists covering sound news events and
interviewing sources such as Indonesian Olympic athletes, Indonesian‘s presidential spokesperson
Wimar Witoelar and the Indonesian ambassador in Australia. Unlike its main rival Indo-Post,
Reformasi does not seem to be succeeding in getting enough advertisements.
Ausindo.
The Ausindo magazine tends to write almost everything but politics. Most of its content is
advertorial and written by those companies which advertise their products or services in the
magazine.
Like its counterparts, Ausindo tends to copy some pictures and articles from other sources.
In its latest edition (June 2001), Ausindo even reprinted an advertisement for a long distance
telephone company that was copied from The Archipelago’s May edition.
5,646, due to Indonesia‘s currency crisis and a decreased capacity to afford an overseas
education. But the number rose again in mid 2000. As calculated by the Indonesian
Ambassador in Australia, there were at least 17,000 Indonesian tertiary students in Australia
in 2000.13
4.CONCEPTION AND PLANNING.
Upon reviewing the Indonesian media scene in Australia and audience availability, I came to the
conclusion that there was an opportunity to run a more professionally managed product with a
clearer objective. My aim was to produce a quality community magazine targeting Indonesian
people in Australia, primarily those who reside in NSW. With the help of an investor, I started the
business in April 2000. Then, along the way I was able to invite other investors who were residing
in Australia and extended the status of Archipelago from a Partnerships company to a Proprietary
Limited enterprise (Pty Ltd).
Vision and Mission. The Archipelago’s mission is to provide readers with the information and
insight needed to prepare themselves as future leaders or decision makers in every aspects of
society. The emphasis is on news and analysis and helping readers synthesize information into
useful knowledge. Archipelago’s motto is: ‗The chosen media for young people who want a better
future‘ or in Bahasa Indonesia: ―Informasi untuk maju bersama bangsa‖.
Positioning. This motto bases our position as a reliable source of relevant information for the
Indonesian (and also Malaysian) community in Australia with important and up to date news and
editorial content. The Archipelago will also feature a revised and updated graphic layout
reflecting its enhanced content. The visual appearance of The Archipelago will be attractive to its
target market.
Target markets. The publication identified certain groups of people as its primary and secondary
target markets. The Archipelago aims to be the first and only media targeting Indonesian students
as its most valuable market and other young Indonesians currently residing in Australia. As
shown from the previously outlined studies, Indonesia topped the list of student source countries.
Students, both from Indonesia and Malaysia (who speak a similar language), are hungry for news
and information, not only about their own country, but also about Australia. They need
information about study, accommodation, how to find a good restaurant, places for relaxation,
where to buy books and other goods, how to find the best deals for international telephone calls
and how and where to find part-time jobs. Their parents too are eager to know where to find good
schools and universities, where to invest and the best locations for their children‘s
accommodation. Other target markets include businesspeople and intellectuals.
To achieve the goal, The Archipelago has set up plans both for short and longer terms.
a. Short term: to print and publish a 32- to 40-page magazine with Indonesian students as the
primary target market.
13
Interview with Mr Syahrizal Effendi, Indonesian Ambassador to Canberra, Sydney, June 2000.
b. Long term: to target a wider audience including business migrants and tourists from other
nationalities who speak and read similar languages such as East Timorese, Malaysians and
Singaporeans. Also in this term, construction of a website for the magazine would begin.
Content and Editorial. The Archipelago is to be published monthly. With 5,000 copies of up to
40 pages of news, reviews and advertisements to be published, the magazine aims to be the best
vehicle for businesspeople to target their Indonesian and Malaysian communities, particularly the
young and wealthy. We assumed that these groups speak both Indonesian (or Malaysian) and
English languages and read quality publications. They also seem to have a relatively higher
buying power.
The magazine is based in Sydney and distributed freely (for the first year) throughout Australia. It
reports on Indonesian, Malaysian and Australian business and politics, on education and student
life, science and technological development, lifestyle, entertainment and leisure and other useful
news and information. It contains about 25 % English news stories compiled from various
sources. Writers and contributors from almost every state of Australia, Indonesia and Malaysia –
as well as students themselves – will be recruited. The vision is for thousands of business people,
leaders and academics across Australia and Indonesia to rely on The Archipelago as one of their
ways to be informed.
To implement the plan, I considered four main issues management and myself would face in
order to run The Archipelago successfully. The four areas, which will be discussed later, are:
a. Business, Management and Human Resources.
b. Marketing and Sales.
c. Distribution and delivery.
d. The Editorial site.
5. LAUNCHING A PRINT MAGAZINE.
Two months after the business was established, the plan was implemented with the first issue
published in June 2000. Initially it was published every two months but since issue four it has
been published on an almost monthly basis.
In the first couple of months the business was operated from our homes using our personal
computers. I wrote stories then sent them to our graphic designer who happened to be one of the
partners. On weekends we would gather at his apartment and spent the night checking the draft
copy. This collaboration worked well for the first two months and resulted in the first issue of the
magazine. The following months, we kept doing the same frame of work. We had no formal
office to work but our homes, until September 2000 when we moved the office to one of our
partners‘ front room in Redfern. The room has been used for free of charge in exchange to shares
offered to the house owner. From this office we conducted marketing and sales forces, but other
work such as writings and designs remained in our homes. As the location near Redfern station
was pretty ‗handy‘ for sales people, from time to time we managed to get more advertisers in the
following editions.
But the office didn‘t last too long. In early March 2001, due to owner‘s personal reasons the
office once again had to move to Arncliffe where we are conducting the business now. This time
the office was not for free. But to reduce cost, we shared the two-bedroom unit in Arncliffe with
two Indonesian students. We used the living room as our office while they used the bedrooms.
Fortunately they were also willing to work part time for the magazine, thus it is better for the
business to create new synergy with limited resources. From the new office, we continued the
management aspects of the business, mainly in marketing and sales (including distribution),
finance and administration.
A. Business, Management and Human Resources.
When I first began the business, I did not know many things. I didn‘t know that it was so easy to
establish and register a business entity in Australia. Unlike in Indonesia, where there were too
many ‗red tapes‘ for people to start a business, the officer in the Department of Fair Trading in
Elizabeth Street, Sydney, served me very well and efficiently. While I was wondering around
about the requirements for someone to begin a business in New South Wales (NSW), the officer
in the department has only taken 25 minutes to make my business name registered. Instantly I was
on the business and interestingly they said that I could do almost anything I wanted using the new
business name.
But, then I needed to make business calculation. Without any help from anybody else, I made
plans in budget and marketing aspects of The Archipelago. At this stage, I calculated that the
investment should make a Brake-Event-Point (BEP) – the stage when income catches all the
expenses -- within one year. Yet, it was a kind of miscalculation. In fact, after almost one year in
the business, our income has never been able to meet the costs we spent. I then considered this as
a learning curve to be paid by every new company in its first couple of years. The other lesson I
had to exercise in the day-to-day operation was how to combine my journalism skills with
marketing, sales, human resources and administration capabilities.
As the GST was introduced to the Australian business in July 2000 (just about three months after
I established the business), The Archipelago business has also been ‗trapped‘ in difficulties to
convey to this tax confusion. Perhaps as other thousands of business people in Australia, I
personally must find answers to questions such as how to conduct book keeping records, what
kind of taxes we will have to pay, for how much, and when. Also, I had to locate where to find
help and which accountant will be able to help me with low budget.
Finding an accountant was not so hard. At least it was not as hard as finding experienced people
who were willing to work in small company. Should we have big amount of capital the case
would be different. But, as we didn‘t have huge amount of money, I only managed to employ few
casual workers mainly Indonesian students who were willing to be under paid or who were happy
to gain some unpaid work experience in our office. Yet, by employing these people, I knew that I
could not expect too much. They were all neither experienced employee nor their English were
advanced enough for the business to run fast. Consequently, I had to handle many business and
management tasks by myself, while maintaining the pace in catching up deadlines for the
magazine contents.
B. Marketing and Sales.
Generally speaking, business students as well as business people are taught that marketing is
totally different with sales. When marketing speaks about long term plan and strategies, selling
talks about short term, instant ways to get money for the business. Quoting Professor Theodore
Levitt of Harvard, Marketing Guru Philip Kotler14
drew a perceptive contrast between the selling
and marketing concepts:
Selling focuses on the needs of the seller; marketing on the needs of the buyer. Selling is
preoccupied with the seller‘s need to convert his products into cash; marketing with the idea of
satisfying the needs of the customer by means of the products and the whole cluster of things
associated with creating, delivering and finally consuming it.
The marketing concept, according to Kotler, rests on four pillars: target market, customer needs,
integrated marketing and profitability. When marketing focuses on outside-in perspective, the
selling concept, contradictorily, takes an inside-out perspective.
For The Archipelago, our marketing strategy was not complex. Given that the business is
relatively small, we only engaged in issues such as target market, delivery and finding the way to
satisfy readers‘ needs. As mentioned earlier, The Archipelago mainly targeted Indonesian and
Malaysian students and intellectuals in Australia, primarily from the age of 19-35 and residents of
NSW and Victoria. Furthermore, we also set English-speaking people who have interests towards
Indonesia and or Malaysia as our secondary target market. That was why we incorporated English
articles as part of The Archipelago‘s content. In order to meet readers‘ satisfaction, we positioned
The Archipelago as the only quality bilingual magazine in Australia, which gives them useful
information and insights.
Since I was not able to learn enough information about community media, particularly Indonesian
media, in Australia, I based most of the plans only on assumptions and instinct. The only study I
have conducted was a simple market research (using random sampling method) followed by a
group discussion with ten students several months ago and telephone interviews with advertisers.
From this research, I gained relatively useful information such as market composition, market
needs and their perceptions towards Indonesian media. In the study I compared several
Indonesian media, mainly Gamelan, Indo Media and Indo Post. Here is the summary of the
research:
Reader’s Focus Group’s Findings:
Group discussion indicated that some of the existing publications positioning were confusing, as respondents were unsure as to what market segment the media were
targeting.
The contents were criticized for being too lightweight and not containing enough news from the Indonesian community both in Australia and Indonesia.
Most of current publications graphic layouts were seen as inferior to other similar
community media not as professional.
Respondents found some of the media‘s advertisements to be useful, particularly entertainment, legal services and real estate categories.
Participants are extremely price sensitive and would be highly reluctant to purchase the media, unless they offer better news and information.
14
Philip Kotler, Marketing Management: Analysis, Planning, Implementation, and Control, 9th edition, Prentice Hall,
Inc., New Jersey, 1997.
Results of readers’ questionnaire
Respondents did not rely solely on Indonesian media for their news and only occasionally read these publications.
Respondents wanted more information on the Indonesian community in Australia.
One third of respondents only read current publications for their advertising content.
41% of respondents liked short news items.
In addition to studying the readers, we conducted telephone interviews with advertisers -- indeed
they have been and are community media‘s ‗prime customers‘ -- who run their ads in those three
media. Here are some findings:
Advertisers in general felt that Indonesian publications were all undifferentiated in terms of target audience.
Most advertisers think they have no other choice but to put their ads in one (or more) of
those ‗unprofessionally-managed‘ media.
Advertisers used these media only to reach Indonesians in general, without specifically differ to any social or demographic groups.
Advertisers often used more than one Indonesian publication and they did not have brand loyalty. For example, Telstra places advertisement in Indo Post as well as Indo Media and
Gamelan.
Yet, since all Indonesian media in Australia were freely distributed, it was pretty hard to gain a
more thoughtful and genuine perception especially about the audience‘s buying behaviors. As far
as we could conclude, audience concerned more to the type of news and information they needed
from these media. It was not easy for us to know market competition and how sensitive was the
market to the price of the products.
Furthermore, another important issue we needed to know was in the strategy to sell out our space
to the advertisers, particularly in implementing the best and fastest way for the business to attract
income sources. Apart from that interview with advertisers, in the first couple of months we
almost have had no way in knowing when and where to get sufficient advertising, how to invite
advertisers and for how much money. Thus, the only way for us to get across this issue was by
doing trial and error. We set up a schedule of advertisement, then made corrections whenever
necessary. All the way from the first issue to the last edition (number eight), which was published
on June 2001, we have always been forced to negotiate our adverting rates. Often I had to spend
hours in persuading prospective clients for them to be willing in purchasing spaces in the
magazine15
.
As our publication was considered a newcomer in the market, we had to do our best in four
important selling steps in order for advertisers to buy the space. The first step was to make people
aware of our availability before we were able to get their interest. To do this, we printed as many
as possible the first three number of issues, no matter how low the space has been bought by the
advertisers. Starting from the forth issue, which was the time when we thought they have already
attracted to The Archipelago, we strived for people to have a desire in buying the space. By
persuading them we hoped that these prospective clients would act to purchase our publication‘s
15
For advertising schedules please refer to appendix 2.
space. The same steps were also taken by our salespeople in every meeting with new prospective
advertisers.
In this regards, I can conclude that there were two different types of advertisers: bigger companies
and smaller Indonesian (or Asian) owned businesses. The big Australian owned enterprises that
targeted our readers as their audience, perhaps because they have more disposable budget for
promotions -- such as Ethnic Communication Pty Ltd (who represents Telstra), Citibank and
Garuda Indonesia Airlines -- usually easier to be ‗gripped‘ and faster in paying their advertising
fees. But the second type of advertiser, the smaller businesses – such as restaurants and grocers –
were really hard and demanding in negotiation process and difficult in paying their debts. While
the first one usually had prepared own advertisement designs, the later always needed to be
helped in the design and writing advertisement copies (wordings).
Having said this selling strategy for The Archipelago, I learnt that we have been facing difficulties
to generate enough income for the magazine to survive in a relative short period of time and make
big profit in the longer term. From one-year experience running this business, I understood that
for any community media such as The Archipelago to have a sustainable growth it is imperative
that the business succeeds in maintaining its selling capability over a sufficient period of time. In
other words, the (advertisement) selling, more than the editorial issues, is always an integral to the
business for making money and stay alive.
C. Distribution and delivery.
Second only to finding advertisers in its degree of difficulty is the day-to-day running (including
the selling of the most recent edition) of the magazine. Even during its first year as a free
publication, it was difficult to manage the task of distribution as we were uncertain where the
magazine should be placed. In our first year of publication, we continued looking for new outlets
to place the magazine.
In the beginning we only knew of a handful of Indonesian restaurants and grocers in the eastern
suburbs of Sydney such as Kingsford, Kensington and Randwick (where most Indonesian people
reside) plus a few scattered places in NSW. But as time went by, we managed to find more places
and more people to help in distribution. We also found students activists from various universities
in NSW – such as the University of Technology Sydney, University of New South Wales,
University of Sydney and Macquarie University – who were willing to distribute the magazine
among their peers. Then, from word of mouth, we were able to attract more students from other
universities like the University of Western Sydney, University of Wollongong, University of
Newcastle, and Australian National University in Canberra.
Word of mouth was one of the most useful marketing tools for the magazine. It enabled us to
build broader contacts with community organizations and activists such as Minang Saiyo (West
Sumatra), Ikabema (Maluku), and Arek Jawa Timur (East Java). Word of mouth was also
effective in establishing contact with religious organisation from churches, mosques and Buddhist
temples. Over time, The Archipelago‘s network has steadily increased and has been accepted by a
broader audience. In turn, more and more people contacted the magazine, either by email or
telephone and facsimiles.
Now, as we are trying to sell the magazine for $ 2.00, our distribution task has to shift to a
different strategy. Different from previous distributions – when we can easily drop the magazine
at any time to any person in the outlets -- we are now beginning to find ways for the outlets to be
willing to sell the publication. We have to ask outlet owners‘ written approval in receiving and
putting the magazine on their shelves. Some agree to cooperate and get 50 cents for every copy,
but many still reluctant to do so particularly for reasons like ‗busy‘ or ‗no time‘ to control people
who take the usually-free papers. Perhaps different with other communities who have better
reading habits, most Indonesians seldom go to news agencies, thus the way for any Indonesian
publication to distribute their media is through outlets such as Indonesian restaurants, grocers, and
shops.
If the shop and restaurant owners have their own judgment, it is more difficult for us to manage
the distribution among community leaders and religious places where naturally don‘t have certain
place to sell any publication. For this people, the only way we might do in the future is by
encouraging them to be subscribers. It seems to me that subscription will ease us in collecting
money from buyers. It will be a lot easier than to collect money from those outlets and agents.
D. Editorial.
Editorial was another big challenges we have been facing in running The Archipelago. Had we
established our position as ‗just another media‘ (with inferior value of content), it would be easier
for us to write more light weigh stories, trivial news and simple graphic design utilizing just a
small amount of source and money. But, since we have set up our publication not just to be
different from the rest of Indonesian media but also to be a quality publication, we have always
wanting to get all necessary news and articles from reliable sources.
Some of the issues we have been confronting include finding answers to questions such as how to
get news and how to find English-speaking journalists. To fulfill those concerns, again we have to
first make the magazine available to a wider audience – hoping that it will make people aware
about our existence. In the first three issues, it was obvious for me that journalists from small
media like The Archipelago needed to establish themselves in the media market for certain period
of time until audience recognize its availability. Our experience told us that in the first four to five
months of publication we hardly could find useful news sources who meet our target markets.
But, after the third issue, when more and more people have already been ‗awaken‘ by our
existence, we started to be recognized. Acknowledgments began to arise. Audience started to send
us faxes, emails and letters talking various kind of concerns related to The Archipelago‘s role
among the community. Also, many invitations arrived from sources wanting to be covered by our
publication. Our correspondent in Melbourne, for instance, has already got opportunity to cover
important news such as S-11 demonstration on September 2000. By the fifth edition, we already
in the situation that has allowed us to cover more important news stories such as interview with
Mr Paul Keating and Indonesian Foreign Minister Alwi Shihab during his visit to Canberra.
From edition to edition, we have been sending copies of magazine to relevant sources and
newsmakers such as government people, business community and vox pops. Among others, we
sent copies of magazine to Premier Bob Carr of NSW, Minister of Immigration and Multicultural
Affairs Philip Ruddock and many academicians in various universities across the continent.
I have to admit that one of the biggest difficulties in editorial issue is in finding native speaker
who is willing to write stories and translate the Indonesian version of the content with minimum
wages. In the first three issues, I only managed to get two English-speaking students from non-
journalistic background to write features inside the magazine. One of them was Xylia Ingham, a
UTS student who had visited Indonesia a few months before she wrote for the magazine. Yet, the
sustainable effort we made brought a better result. By the end of the year 2000 I managed to
contact English speaking journalists or at least people who have interests in journalism such as
Sonya Sandham, Jo Martin-Rizzi and Robyn Ball. Sonya used to work for The Sydney Morning
Herald and is a freelance writer for The Jakarta Post. Jo was a friend from one of my journalism
classes in UTS and Robyn is currently working as one of online editors in the Australian
Financial Review.
In regards to issues like copyrights we always put our effort to take pictures ourselves or, when it
was not possible to make one, we usually bough them from news services like AAP. Recently I
also managed to get in touch with Indonesian newswire company Antara in order to arrange
picture acquisition for our next issues. Furthermore, our designer has also been advised to create
his own designs – although to a certain stage it means spending more time and money.
Editorial content.
Almost every month The Archipelago‘s reports different focus for readers and advertisers. We
aim to furnish readers with in-depth analyses of various news stories such as current affairs,
education and student life, science and technology, immigration issues and stories, opinion and
discussions, career advice, art and cultural stories, and business news. Here is the list of The
Archipelago content from the first issue to the most recent (June-July) edition:
No Main Issue/ Cover Story Other Important articles Notes
1, June 2000 Student criticism of Indonesia‘s
President Wahid‘s strange
leadership style.
Prof Arief Budiman (from
Melbourne University) and
his opinion about
Indonesia as a new Federal
State.
No certain format for this
first issue; almost no
advertisements.
2, Aug-Sept 2000 ‗Welcome to Australia, Mate‘,
Indonesian President Wahid‘s plan
to visit Australia and relations
between the countries.
Interview with Indonesian
Ambassador to Australia;
interview with Wahid‘s
spokesman Wimar
Witoelar; article about the
Harbour Bridge Walk for
Reconciliation.
Image of PM John Howard
and Indonesia‘s Wahid
(purchased from AAP);
This edition contained a
few advertisements.
3, Nov-Dec 2000 A roundup after the Sydney
Olympics and Indonesian athletes.
S-11 demonstration in
Melbourne; news about
Australian media biases
towards Indonesia; feature
story about the Community
Council of NSW.
Used photos of popular
athletes (such as Ian
Thorpe) purchased from
AAP; More
advertisements.
4, Dec 2000 Get Rich.Com: Internet and E-
Commerce.
Interview with an
Indonesian traditional
mask dancer Monica
Wulff; Article about Rhino
conservation at Ujung
For the first time, one of
our own journalists
photographed PM John
Howard.
Kulon, West Java,
Indonesia.
5, Jan-Feb 2001 Indonesian Business Skills
Migrants in Australia.
Interview with Paul
Keating; interview with
Indonesia‘s Foreign
Minister Alwi Shihab.
For the first time, a
crossword puzzle offering
a prize to readers was
printed; Modification of
The Archipelago logo
6, Mar-April 2001 Ms Megawati‘s turn as President? Asian students‘
achievement in Australia;
Jennifer Lopez in Sydney;
opinion about
‗Understanding
Indonesians‘ by Nuim
Khaiyyath of radio ABC.
Advertisement contract
signed with Garuda
Indonesia airlines.
7, April-May 2001 Quo Vadis Indonesia: Where is
Indonesia heading - democracy or
chaos?
Interview with Ric Smith,
new Australian
Ambassador to Jakarta;
PM Howard‘s launch of
the illicit drug campaign.
Magazine reduced by four
pages (36 pages instead of
40 pages).
8, June-Jul 2001 Australia‘s immigration programs
and treatment of Indonesians:
Exclusive interview with Philip
Ruddock).
Anti corruption seminar;
Non-AusAid students‘
children became victims of
Australia‘s Department of
Education‘s unfair policy.
Magazine sold for $2 per
copy; Magazine format to
be changed to A-4 (for
cost saving reasons),
another modification on
the logo and content
design.
In the next edition (No.9), a special issue with a cover story on private colleges and school is
planned. This edition aims to provide readers with information about schools in Australia, mainly
in NSW. It will contain information such as how to pick a good school/college, tuition fees,
reputation and student‘s personal experiences and why they chose a certain school. School will be
ranked on the quality of their products or services, the long-term vision of their management, their
innovativeness and financial soundness, and their position in the marketplace.
6. DISCUSSION: Community Media, Between Business and Civic Journalism
As discussed earlier, community printed media will continue to survive with minimal impact from
the development of new media (Internet) and television. Recently, experts have said that
conventional media businesses are under attack from two sides16
. First, aside from declining
circulation, newspapers are threatened by new advertising business players who sell directly to
customers. Second, they must compete with online news and information services. Andy Grove of
Intell predicted that all companies would soon be Internet companies. In the next few years there
will be unprecedented change in almost every aspect of our life, including the way we consume
news and information17
.
16
Caught in the web, The Economist magazine, 17 July 1999, available at:
www.economist.com/tfs/library_tframeset.html 17
Caught in the web, The Economist magazine, 17 July 1999.
The challenge Grove mentioned appears to apply to mainstream print media but not community
and small local media. Internet and television do not pose a major threat as community media
continues to have a closer connection with its readers (far more than big media outlets). The only
concern is the fierce competition among the community media itself.
Although community media operates with a smaller pool of journalist and covers specialist topics,
it continues to play a more important role as an agenda setter in the community. In multicultural
countries like Australia, it is imperative for a reliable and accountable community-based media
outlet to exist. A community can depend on the information and the media can depend on the
community for it source of news.
For the sake of discussion in this paper, I will use the local media and community media
phenomenon intermittently, as they share many similarities. One clear difference is that
community media, such as The Archipelago, has a readership of people mainly derived from the
same nation or culture (i.e. Indonesia) situated in different areas, whereas local media has a
readership of people (usually from different countries of origin) in the same town or council. Also
in multicultural countries such as USA and Australia, both community media and small local
media have the same role in civic journalism. Civic journalism is defined as ‗journalism that tries
to get citizens more involved in civic life‘18
.
To some extent, Indonesian media in Australia also can play a relatively important role in civic
journalism. The media engagement with Indonesian people and public participation in the media
helps the community set their (public) agenda.
When I established The Archipelago with five other shareholders, I was struck by the connection
it fostered with readers. People wanted more reporting on what was going on not only in
Indonesia, but, more importantly in their community in Australia, in their suburbs, their schools,
their churches and mosques. The readers wanted more explanation, more features, and more
photographs. Various kinds of invitations, emails and telephone calls were received at our office
seeking coverage of events such as soccer matches, students‘ graduations, weddings and
community leaders elections.
Almost every month I found myself explaining that there were stories we just would not be able
to cover. Our staff consisted of myself (as editor), a native English speaker who wrote casually
(for very little money) because she loves Indonesia, a reporter-photographer, a correspondent in
Melbourne and two (and sometime three) part-time salespeople. We also have two correspondents
in Indonesia but they rarely send news article. A majority of contributions come from freelancers
who are not looking for money but rather to see their bylines in the magazine.
Perhaps like other community editors elsewhere, I have to fill multiple positions: reporter, editor,
editorial writer, layout editor, and proofreader. Every month I go to the graphic designer‘s home
to proofread the latest version of the magazine before it goes to the printer. The last two days of
publication are long days with little sleep. Since the publication‘s income depends totally on
advertiser, I must lead the sales team myself, contacting advertisers, make appointment, drafting
sales contracts, and chasing payments.
18
Arthur Charity, Doing Public Journalism, Guilford Press, New York 1995;
A big challenge for community (or small) media outlets is the business aspect of management. It
is difficult for small media outlets to survive without enough funds, regardless of the high
standard of journalism. In America there have been cases recently of small media outlets have to
sacrifice quality in cases such as Dave Denison‘s experience19
. Although Denison‘s case involves
a local paper (not community media), the similarities are evident.
Denison was involved in the big business of small newspapering. He was the editor of the
Arlington Advocate, a suburban weekly in Massachusetts owned by Harte-Hanks
Communications, a mid-sized chain based in San Antonio. The Advocate had been a family-
owned paper for more than 100 years until Harte-Hanks bought it in 1986. Readers in town were
quick to tell Denison, according to him, that the paper had gone downhill ever since. One day he
found a newsletter from Harte-Hanks headquarters, the owner of his paper, where the president
and CEO stressed the important of company income. It said every employee had to keep in mind
that ―revenue growth is my job.‖ Denison pondered the message. ―Attending to the endless details
involved in getting the paper out already exhausted me from week to week. And now revenue
growth was my job, too?‖ Denison said.
Further more, as the paper was then (in 1994) sold to a newspaper group owned by a giant
company, Denison worried that the day of the independent, family-owned newspaper is over.
―What is not yet clear is whether or not corporations will find a way to reinvest in—and truly
improve—community newspapers,‖ Denison added.
It is seems to me that what worries Denison would not happen in the Indonesian community
media in Australia. First, because these media target only a relatively small audience, thus it is too
small for big corporations to be interested in. Secondly, since most of them, if not all, are
managed by owners who don‘t have journalistic experience or idealism, professional advisors (of
big companies) would not expect these media could be authoritative enough to be community
watchdogs as Denison‘s Advocate in Massachusetts. Consequently, the Indonesian media in
Australia will always be small and confronting difficult business challenges.
In the study that focused on urban community newspapers in the 25 largest American cities,
Jeffres and Cutietta20
cited that many community papers make frequent changes in staff, location,
format and function as they grow. It is almost exactly the same with what has happened in our
Indonesian media in Australia. Many papers have changed their format, content and staff. While
the Indo Post changed its staff mentioned in the masthead, the Media Sydney changed its paper
from high-quality glossy paper to a much cheaper alternative.
The Archipelago also has changed its design, lessened its content and replacing some staff during
its first 12 months of operation. This was a calculated step. I cut the content from 40 pages to 36
pages to save on printing cost and new staff had to be found to replace a graphic designer and
other staff who had returned to Indonesia or were busy with school assignments and
examinations.
19
Dave A Denison, The big business of small newspapers, Editor & Publisher, 5/27/95, Vol.128 Issue 21.
20
Leo W Jeffres and Connie Cutietta, Differences of community newspaper goals and functions in large urban areas,
Newspaper Research Journal, Summer99, Vol. 20 Issue 3.
From 141 community papers surveyed by Leo W Jeffres and Connie Cutietta, more than half
showed how important owners‘ interest were in their paper‘s publication. In the survey, editors
were asked to select from a list of five descriptions for how their paper began, or to offer another
description. Some of the results were:
About 55 percent checked that as an individual or couple they were interested in journalism and their area so they began the paper as a personal goal
About 16 percent checked that as a set of community activists they began the paper to support
their group‘s goals.
In the case of Indonesian media in Australia, personal goals – particularly in achieving profits --
appear to be the motivator. I draw this conclusion from meetings with editors and owners of
Indonesian media in Australia. Also, a significant trend in the Indonesian media is that most of
them cater to the owners‘ interest rather than to meet readers‘ expectations. The fact that most of
Indonesian media runs stories and news from sponsors shows that the owners are interested in
making money first before serving the community. Secondly, most of these media outlets run
religious articles and information that suits their own (Christian) beliefs.
It is understandable that such media want to serve their religious community. As stated by Jeffres
and Cutietta, one of five functions community media has is in campaigning for societal objectives. According to Jeffres and Cutietta, the functions fulfilled by newspapers and other
media are generally summed up in global terms such as keeping the public informed or providing
a timely account of current affairs. Quoting Denis McQuail, Jeffres and Cutietta elaborated on
what is involved in these functions and the purposes media serve for society:
1) information - providing information about events and conditions in society and the world;
indicating relations of power; facilitating innovation, adaptation and progress;
2) correlation - explaining, interpreting and commenting on the meaning of events and
information; providing support for established authority and norms; socializing; coordinating
separate activities; consensus building; setting orders of priority and signaling relative status;
3) continuity - expressing the dominant culture and recognizing subcultures and new cultural
developments; forging and maintaining commonality of values;
4) entertainment - providing amusement, diversion, the means of relaxation; reducing social
tension;
5) mobilization - campaigning for societal objectives in the sphere of politics, war, economic
development, work and sometimes religion.
Frankly, apart from the one I discussed earlier, I can only assume that the Indonesian media have
already met information, continuity and entertainment functions, but not the correlation function
as can be seen from their light weigh content. Yet I am not sure whether this assumption is valid,
for it needs further study for us to know more about how far these functions brought down to the
community level.
7. CONCLUSION
In summary, from one year of struggle in running The Archipelago, I can draw these conclusions:
1. It is easier in theory than in practice to run and manage a media business in Australia with
limited resources. Small (community) media management is not about news gathering,
reporting and writing but marketing and sales, distribution and promotions. No matter how
good the published articles, the business‘s success hinges on resources.
2. It was relatively easy to find people willing to write – even for free - as long as their
qualifications were not a concern. People like to see their names in print but getting a
byline in mainstream media outlet can be difficult.
3. Keeping the business running and looking for income from advertisements and
subscription while maintaining quality and sensible news was the greatest challenge.
4. Our preliminary research and experience showed The Archipelago has found a niche in the
Indonesian newspaper market. We have also determined that the market is extremely
price-sensitive and we therefore can not propose that publication be sold for at least the
first years of its existence.
5. The Archipelago have only indirect, but not a direct -- competition from Indo Media, in
terms of target market, content and layout. The magazine concentrates primarily on
quality news and useful science and technology information while Indo Media tends to
focus on entertainment and cultural stories. Therefore, The Archipelago will maintain its
quality and English articles, thereby providing readers with news and useful information
that cannot be found among its competitors.
8. FUTURE PLANS: GOING ONLINE?
As The Archipelago has introduced a quality product with in-depth Indonesian news, reportage
and analysis, the publication will repackage itself via revised and improved graphic design, and,
when the time comes, operating online to attract a wider audience. So far, we have already
registered two domain names and made several attempts to build a good website for the
publication. Here are The Archipelago‘s websites that currently still under constructions