Public Safety (PSAP) Survey Overview

919 PSAP Employees Surveyed

OCT/DEC

2013

The 19 question PSAP survey featured topics including call volume, staf�ng, next-generation 9-1-1 migration, use of virtualization technologies, system outages and more. The stats below are highlights from the survey results report that can be downloaded at: www.stratus.com/PSAP-survey

48%

15%

.5%

11%14%

12%

Commun

icatio

n

Center

Man

ager Othe

r

IT Sta

ff /

Manag

emen

t

Dispatc

her

Law En

force

ment,

Fire o

r EMS

Of�cial

/ Staf

f

Call Ta

ker

RESPONDENTS

28%Over 200,000

16%20,001 - 40,000

22%80,001 - 200,000

16%Under 20,000

18%40,001 - 80,000

PUBLIC SAFETYPSAP SURVEY OVERVIEW

Role in PSAP operations

Population PSAP Serves were evenly distributed

OPERATIONS45% of PSAPs host their data

center and provide support.

% Calls requiring �rst responder

Under

20,00

020

,001 -

40,00

0

40,00

1 -

80,00

080

,001 -

200,0

00 Over

200,0

00

Separate

Combined

96%

94%

86%

72%

35%

Function by Population Served

72%For call intake and

dispatch responsibilities,

of PSAPs combine the two functions.

Number of Dispatchers

Year

ly C

all V

olum

e

5,001 -10,000

10,001 -25,000

25,001 -50,000

50,001 -100,000

100,000 +

1 2 3 to 5 6 to 10 11 to 25 26 +

25 57 16 2 1

6 55 61 4

1 26 91 16 2

3 12 71 37 6 1

4 43 79 86 38

How many dispatchers are working on a typical peak shift by annual call volume. Blocks marked in green represent the highest response ranges.

5%Under 20%

22%41 - 60%

14%21 - 40%

25%61 - 80%

34%Over 80%

TECHNOLOGY72%When asked about the cloud,

of PSAPs have no cloud plans.

49%When asked about virtualization, of PSAPs have no virtualization plans.

49%

18%

6%

13%

14%

72%

11%

7%

6%4%

Currently running NON-CRITICAL Apps

Currently running CRITICAL Apps

Planning to deploy NON-CRITICAL Apps

Planning to deploy CRITICAL Apps

No plans

DOWNTIME28% of PSAPs had a downtime

event lasting over 1 hour.

31%1-15 Minutes

30%15-60 Minutes

28%Under

1 Minute

28%Over 1 Hour

If your PSAP experienced anoutage, how long did it last?

Curren

tly ru

nning

virtua

lizati

on

Plannin

g to e

mploy

virtua

lizati

on

No Plan

s to

virtua

lize

53%

67%

57%

Under 15 min. Over 15 min.

Virtualization Plansby Outage Duration

9%5-10 Outages

7%10+ Outages

31%2-4 Outages

30%No Outages

22%1 Outage

Number of PSAP OUTAGES in last year

Those with most downtime are planning to virtualize, butof currently virtualized still had over 15 minutes of downtime.

53%

YOUTUBE