Public Relations Activities - Improving Customer Service- 2009.11.30 Naoko Okamoto Public Relations and Service Section General Affairs Division Bureau of Sewerage Tokyo Metropolitan Government 1
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Public Relations Activities - Improving Customer Service-
2009.11.30 Naoko Okamoto
Public Relations and Service Section General Affairs Division
Bureau of Sewerage Tokyo Metropolitan Government 1
Earth-kun (The character of Bureau of Sewerage)
Hello!
2
1.General Public Relations Activities
2. Individual Public Relations Activities
3. General Q & A
＜Contents＞
3
(1) Campaign
1.General Public Relations Activities
4
Oil Free Sewers! Campaign
5
Oil Free Sewers! Campaign
6
Oil Free Sewers! Campaign
7
Oil Free Sewers! Campaign
8
Oil Free Sewers! Campaign
9
Oil Free Sewers! Campaign
10
Strengthen countermeasures
against floods Campaign
11
Strengthen countermeasures
against floods Campaign
12
(2)Using the Mass Media
1.General Public Relations Activities
13
Using the Mass Media
14
Using the Mass Media
15
(3)Education
1.General Public Relations Activities
16
Catered lessons
17
Catered lessons
18
Summer Vacation Project Help
19
(4)Website
1.General Public Relations Activities
20
Website
21
“Tokyo Amesh”
22
23
(5)Facility Tours
1.General Public Relations Activities
24
Facility Tours
25
26
(6)Public Relations Activities
Of Events
1.General Public Relations Activities
27
Public Relations Activities of Events
28
Public Relations Activities of Events
29
Public Relations Activities of Events
30
(7)Publications
1.General Public Relations Activities
31
Ｐｕｂｌｉｃａｔｉｏｎｓ“News ａｂｏｕｔ Tokyo’s Sewerage System”
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Ｐｕｂｌｉｃａｔｉｏｎｓ“Sewerage in Tokyo”
33
Publications
“Diet Recipes”
34
No Oil Down the Drain
= Less Oil Cooking
=Healthy ＝ =
With this concept in mind, the bureau has put
together “Diet Recipes” that seek to give info-
rmation to customers how to prepare comm-
on meals with less oil. The recipes can even
be prepared so they have fewer calories! Le-
ss oil and fewer calories make for a healthy
and “Sewer-Friendly” lifestyle option for meals.
Diet
35
(8)Producing PR Movies
and lending
1.General Public Relations Activities
36
(9)Place to learn about the
Sewerage
1.General Public Relations Activities
37
“Rainbow sewerage pavilion”
(“Niji-no gesuido kan”)
38
39
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(1)Presentation Meetings
about Sewerage Works
2.Individual Public Relations Activities
41
Presentation Meetings about
Sewerage Works
42
Presentation Meetings about
Sewerage Works
43
(2)PR Bulletin Boards
2.Individual Public Relations Activities
44
PR Bulletin Boards
45
46
PR Bulletin Boards
47
(3)Events Sponsored by the
Sewerage Office and the
Water Reclamation Center
2.Individual Public Relations Activities
48
Events Sponsored by
the Water Reclamation Center
49
Events Sponsored by
the Water Reclamation Center
50
Events Sponsored by
the Water Reclamation Center
51
(1)Sewerage Monitoring
System
3.General Q & A
52
Sewerage Monitoring System
53
Sewerage Monitoring System
54
(2)Questionnaires Distributed
at Events
3.General Q & A
55
Questionnaires Distributed at Events
56
(3)Committee to Promote
Customer Service
3.General Q & A
57
(4)Introducing a Sewerage
Support System
3.General Q & A
58
Sewerage Support System
59
Thank you for listening.
2009.11.3060
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