Public dealing in schools

PUBLIC DEALINGAdministrative Staff Seminar

PATLE

Suhail Aziz

HoD

FACE OF THE ORGANIZATION

•Dress Code•Overall outlook

KNOW YOUR ORGANIZATION

You should have complete knowledge about: System Functions Organizational Set-up Everything related to your job.

OWN YOUR WORKPLACE

Don’t blame Feel responsibility Motivation

SMILE

Smile is magic

It’s the strongest tool of non-verbal communication

BE PATIENT

Patience is the key

PEOPLE TO DEAL WITH

Colleagues Teachers Students Support Staff Parents Visitors Dignitaries

COLLEAGUES

Avoid criticism Don’t comment on their personal affairs Don’t compare yourself with them Don’t bring your family in the workplace Don’t poke your nose in others’ affairs

TEACHERS

They may be overburdened. They are sensitive with low boiling point. Patience Respect Sharing

STUDENTS

Students are the most important people in a school Deal them as respectable human beings (whatever age

group they may belong to)

SUPPORT STAFF

When President John F. Kennedy was visiting NASA headquarters in the early 1960s he passed a sweeper who was mopping the floor. The President asked him what he was doing and the sweeper responded,

‘Helping to put a man on the moon,

Mr. President.’”

ARE THEY INFORMED?

We wondered how many support staff, asked the same question, would answer, “Helping to achieve educational outcomes for students.” How many administrators would convey to support staff that they are equally responsible for achieving the goals.

SUPPORT STAFF

Deal them as human beings but Keep distance. Never make jokes with them Try to speak national language Never ask them about the previous or present staff

members otherwise you may be the next victim Never use abusive language

SUPPORT STAFF

Secrecy is the key Job description Follow-up Turn-out

PARENTS

Parents may be of three types:

Present ParentsPrevious ParentsPotential Parents

PREVIOUS PARENTS

They may visit school for some documentation. Try to provide them one-window operation If there are some accounts disputes then deal in a

polite manner Respect them Show them how valuable they are.

PRESENT PARENTS

Deal them in the perfect way if you want to retain them.

A big cause of drop out is school’s behaviour with the parents.

POTENTIAL PARENTS

Every visitor that enters the school premises could be a potential parent.

If you want to attract the towards school then treat them with respect and honour.

GENERAL VISITORS

The best source of advertisement Don’t deal the way they look, respect them

for what they are.

SKILLS AT WORKPLACE

Interpersonal skills • Presenting yourself • Questioning • Listening • Negotiating • Decision-making • Communicating • Problem solving

WHAT YOU NEED TO DO

Help visitors feel welcome Present a positive image of yourself and

your organization Identify visitors and the reason for their visit Follow organizational and security

procedures If appropriate, inform colleagues of the

visitors’ arrival Make sure visitors’ needs are met

HOW TO DEAL

First come first served Don’t wait for them to come to you. Instead

approach them and ask ”May I help you?” Offer them tea/water/coffee etc. Availability of newspaper in the reception

area. If you are given a visiting card read it first

and then if possible write date/time and event.It will help you remind you where you met him/her.

IMPORTANT TO REMEMBER

Your character is very important factor behind the face of an organization.

Thanks

Any Questions?