Public Business Intelligence Landscape · geospatial and location intelligence, embedded advanced analytics, and online analytical processing) 3. Information Delivery (reporting,
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This report is structured into an Executive Summary and four sections, each corresponding to a key question faced by public sector senior leadership, program employees and Acquisition professionals:
Within the public sector, business intelligence solutions comprise sales of hundreds of millions of dollars a year
Business intelligence is becoming more prominent within the public sector space as a means to boost an organization’s capability and efficiency
Successfully implementing business intelligence solutions can prove difficult, but when executed correctly they can lead to significant positive impacts by solving issues found in the main areas of end-user decision making, business strategy, and an organization’s foundational data infrastructure
Numerous case studies exist across government where business intelligence has proven to deliver significant tangible benefits
The business intelligence supplier landscape is quite complex with various solution providers offering multiple platforms that specialize in addressing the different needs of an organization
For simplicity and usefulness to the public sector, we have categorized all suppliers into five broad market segments (Traditional BI Platforms, Modern BI Platforms, Organizational Performance Management Suites, Packaged Analytic Applications, and Advanced Analytics Platforms), with specific further analyses conducted on suppliers in the Traditional and Modern BI Platforms segments
Business intelligence solutions represent a significant opportunity for public sector
organizations to enable the success of their goals and missions, drive efficiencies, and improve
the value being delivered to customers, stakeholders and citizens
Within these two segments, we have further analyzed offerings provided by 350 suppliers to determine the most relevant ones for public sector needs and categorized these public sector suppliers based on their platforms’ core capabilities
The first step for any public sector organizations considering investing in BI technology should be to clearly identify the “problem” to be solved and understand how business intelligence solutions can help, followed by market research, benchmarking against other public sector peers, and in-depth engagement with relevant suppliers
To help in the research and planning phases of selecting and implementing a business intelligence solution, we have created supplier profiles as well as a diagnostic that can serve as a helpful starting point for determining the best group of suppliers for your organization’s needs
As with any major technology investment, public sector buyers of business intelligence solutions should carefully analyze the total cost of ownership when moving forward in the business intelligence procurement process
Business intelligence platforms are taking on more prominence across governments as a means to boost an organization’s agility, lower costs, and achieve greater outcomes for the public good
Increase Enterprise Agility
• Faster reporting, analysis, or planning
• Improve time-sensitive decisions
• Ensure data quality and structure
Reduce Operational Costs
• Accurate enterprise-wide reporting
• Better inform business decisions
• Increase operational efficiency
Improve Mission Success
• Improve customer satisfaction /
outcomes
• Enable data driven tracking of KPIs
• Boost employee satisfaction
Business intelligence utilization is seen as a
critical priority across government…
…That when implemented can drive
benefits across an organization
What is business intelligence and why
does it matter?
How is the business intelligence
market segmented?
What is the supplier landscape? Which business intelligence suppliers
are likely to meet my needs?
"The ability to see a pattern of multiple trades over a matter
of months or years gives us confidence to invest resources
into investigations“
Joseph Sansone, Co-Chief (Securities and Exchange Commission)
“The days of communicating with static spreadsheets or
printed statements in reports is over…the next phase is
where we are dealing with large databases that might contain
the answer, and the ability to drill down and sort, sift, analyze
and manipulate data that exposes the answer"
Doug Glenn, Deputy CFO (Dept. of Interior)
“When [our data-driven program] works, people develop an
expectation that we can get stuff done. That reputation
contributes to a view of good government.”
Mark Russell, Florida’s Department of Juvenile Justice
“The big lofty goal is I want our organization and our decision
makers to be able to have the tools they need to make better
decisions and oftentimes a big piece of that is good data and
Business intelligence can serve as a solution for various issues your organization may be facing—these generally fall in three main impact areas that have a hierarchical relationship
What is business intelligence and why
does it matter?
How is the business intelligence
market segmented?
What is the supplier landscape? Which business intelligence suppliers
are likely to meet my needs?
Symptoms that your organization may benefit from
implementing business intelligence solutions:
End-User
Decisions
- Complicated, non user-friendly systems
- User needs for data visualization
- Need for better insight to support timely decisions
- Requirement to address a change in organizational design
- Need to improve flexibility and speed of user analyses
Business Strategy
- Data is not analyzed for meaningful insights
- Data does not inform organization’s strategic goals
- Lack of visibility into redundancy/waste caused by
siloed operations
- Need for accurate forecasting methods
- Requirement for live-time tracking of data points
The 350 suppliers examined were segmented across these five segments, with suppliers potentially offering platforms applicable to more than one segment
What is business intelligence and why
does it matter?
How is the business intelligence
market segmented?
What is the supplier landscape? Which business intelligence suppliers
are likely to meet my needs?
Distribution of Business Intelligence Suppliers Across Market Segments(NOTE: A supplier might provide products / solutions that are applicable to multiple segments)
Per the identified ten capabilities, the 350 researched suppliers displayed the following characteristics within the “deployment” and “usage model” categories
# of Suppliers by Category (345 unique vendors in total)(NOTE: A supplier might provide products / solutions that are applicable to multiple attributes (e.g., supplier X software can be deployed via cloud or
on premise—therefore totals may exceed 345 in some qualifiers)
Deployment (count of suppliers)
Usage Model (count of suppliers)
92
32
221
Perpetual OnlySaaS Only Both
158152
35
Data Discovery
Only
Data
Warehousing
Only
Both
• The bulk of vendors offer solutions that have, at the
very least, SaaS capable deployment models
• This is in line with larger IT trends of offering
cloud capabilities as well as the increase in
popularity of Modern BI platforms
Findings
• The overwhelming majority of vendors analyzed offer
solutions that are built with focus on data discovery and
enabling end-users to engage in self reporting
• While both types of usage models are useful
given the specific circumstance, Modern BI
platforms have a strong focus on data discovery
Findings
BI software
historically was
deployed mainly
through perpetual
licensing; with the
recent advent of
cloud enabled
technologies, SaaS
deployed solutions
have become the
norm as they offer
greater flexibility ,
scalability, and
agility.
BI platforms
historically were
solely focused on
“data warehousing”
usage models, i.e.,
data was analyzed
by a central
department and
then distributed to
end users, but more
platforms are
becoming focused
on allowing users to
discover data
themselves.
What is business intelligence and why
does it matter?
How is the business intelligence
market segmented?
What is the supplier landscape? Which business intelligence suppliers
Per the identified ten capabilities, the 350 researched suppliers displayed the following characteristics within the “analytics” and “custom functions” categories
# of Suppliers by Category (345 unique vendors in total)(NOTE: A supplier might provide products / solutions that are applicable to multiple attributes (e.g., supplier X software can be deployed via cloud or
on premise—therefore totals may exceed 345 in some qualifiers)
Analytics (count of suppliers)
55
193
149
86
Predictive
Analytics
Text
Analytics
Hadoop
Support
Streaming
Analytics
• Streaming analytics support is a rather common
function across all analyzed platforms, while the other
Traditional BI Platforms: 121 software suppliers categorized
Traditional BI Platforms are typically used to facilitate data analysis at the enterprise-levelAdditional information on segment:
• Traditional platforms are developed for enterprise-wide deployment but can be used for siloed environments
• These platforms generally require an organization’s IT department to implement as well as maintain
• Traditional platforms are preferred when there is a higher need for data governance—data analysis, modeling, and
visualization are centrally managed and then delivered to enterprise end users
• There is substantial upfront workload associated with implementing these platforms, but when successfully
deployed they can instantly begin delivering value by providing one version of the truth across an organization
Traditional BI
Platforms generally
are preferred in
environments where
it is advantageous
for data modeling
and data analysis to
be centrally
managed, usually
by an organization’s
IT department.
Traditional
platforms are best
suited for
applications where
decision making
and analytical
insights are best
delivered
enterprise-wide in
an environment
needing higher
levels of data
governance. This
allows for greater
control over data
and how it is
interpreted for
organizational
needs.
1
37
13
3119
73
55
30
80
30
11
45
12
64
Streaming
Analytics
Predictive
Analytics
BothPerpetual Both Text
Analytics
Embedded
BI
Mapping
Functionality
BothHadoop
Support
Data
Discovery
SaaS Data
Warehousing
Traditional BI Platforms Suppliers by Capabilities(NOTE: A supplier might provide products / solutions that are applicable to multiple segments across multiple capabilities)
Deployment Usage Model Analytics Custom Functions
What is business intelligence and why
does it matter?
How is the business intelligence
market segmented?
What is the supplier landscape? Which business intelligence vendors
Modern BI Platforms: 293 software suppliers categorized
Modern BI Platforms are typically used to facilitate data analysis at the end-user levelAdditional information on segment:
• Modern platforms generally aim to deliver analytical capabilities to all end users—allowing for self-guided data
discovery that supports organizational collaboration and the timely making of business decisions
• Modern platforms have grown in popularity as technology has scaled to allow for organizations to easily implement
BI solutions without substantial lifts required by a central IT department
• These platforms are best employed in scenarios where there is lesser concern for data governance; data modeling,
data analyses, and visualization occur at the end user level on a much more agile timeline
• Users should be trained and equipped with the analytical skills necessary to unlock the full value of these platforms
Modern BI
Platforms have
increased in market
prevalence as more
customers prefer
agile BI applications
that allow for self-
service capabilities.
Compared to
traditional platforms,
analysis on these
modern platforms
occur at a
decentralized level,
thus requiring less
deployment and
maintenance
workload by an
organization’s IT
department.
Drawbacks include
lesser data
governance and
analytical oversight,
but these platforms
come at the benefit
of enabling a more
nimble and agile
workforce with full
data capabilities at
their fingertips.
2
Modern BI Platforms Suppliers by Capabilities(NOTE: A supplier might provide products / solutions that are applicable to multiple segments across multiple capabilities)
86
35
81
43
165
125
82
143127
23
82
24
187
Streaming
Analytics
Predictive
Analytics
BothPerpetual Both Text
Analytics
Embedded
BI
Mapping
Functionality
BothHadoop
Support
Data
Discovery
SaaS Data
Warehousing
Deployment Usage Model Analytics Custom Functions
What is business intelligence and why
does it matter?
How is the business intelligence
market segmented?
What is the supplier landscape? Which business intelligence vendors
Packaged Analytics provide specialization for specific industries or business processesAdditional information on segment:
• Packaged Analytic Applications are designed to provide in-depth, specialized analytical capabilities for managing
and optimizing specific industries or business processes (e.g., BI platforms for out-of-the-box tracking of supply
chain processes, managing HR processes, tracking the performance and lifecycle of IT assets, etc.)
• These applications are built to provide instant value for specific use cases and often enjoy the benefits of agile
deployments and lesser maintenance requirements
• Oftentimes suppliers of these platforms also offer business vertical/process knowledge with access to best-practice
guidance, data templates, tailored user guides, and robust sample visualization layouts
Packaged Analytic
Applications are
business
intelligence
platforms with
specific tailoring for
usage within certain
industries or for
managing certain
processes. These
platforms offer out-
of-the-box solutions
that can be quickly
deployed across an
organization.
These packaged
platforms are niche
to specific use
cases, thus
organizations using
them to correctly
address these
specific areas often
enjoy quicker
benefits realization
and streamlined
timelines for
optimizing business.
3
Packaged Analytic Applications Suppliers by Capabilities(NOTE: A supplier might provide products / solutions that are applicable to multiple segments across multiple capabilities)
2013
32
14
64
50
15
37
52
1720
4
82
Streaming
Analytics
Predictive
Analytics
BothPerpetual Both Text
Analytics
Embedded
BI
Mapping
Functionality
BothHadoop
Support
Data
Discovery
SaaS Data
Warehousing
Deployment Usage Model Analytics Custom Functions
What is business intelligence and why
does it matter?
How is the business intelligence
market segmented?
What is the supplier landscape? Which business intelligence vendors
Business Performance Management Suites Suppliers by Capabilities(NOTE: A supplier might provide products / solutions that are applicable to multiple segments across multiple capabilities)
86
86
1616
6
1513
4
12
3
17
Streaming
Analytics
Predictive
Analytics
BothPerpetual Both Text
Analytics
Embedded
BI
Mapping
Functionality
BothHadoop
Support
Data
Discovery
SaaS Data
Warehousing
Deployment Usage Model Analytics Custom Functions
What is business intelligence and why
does it matter?
How is the business intelligence
market segmented?
What is the supplier landscape? Which business intelligence vendors
Advanced Analytics Platforms are used for advanced data modeling and statistical analysisAdditional information on segment:
• Advanced Analytics platforms describe software employed by data scientists to perform advanced data
importations, data modeling, and model deployment
• These platforms can also perform advanced statistical analyses (e.g., significance testing, regression analyses,
multifactor analyses/modeling, etc.)
• These platforms can include attributes of machine-learning or artificial intelligence, and can even allow for use
cases where the end-user is able to manipulate and test different algorithmic predictive models for deployment
Advanced
Analytics
Platforms are used
by data scientists to
support the robust
handling of
datasets, these
processes include
the importing,
modeling, and
deployment of data.
Modeling
capabilities can
include forecasting,
clustering, affinity
analysis, and
simulation.
Platforms with
machine learning
and artificial
intelligence
capabilities also fall
under this segment.
5
Advanced Analytics Platforms Suppliers by Capabilities(NOTE: A supplier might provide products / solutions that are applicable to multiple segments across multiple capabilities)
10
5
23
10
1413
11
8810
1
Streaming
Analytics
Predictive
Analytics
BothPerpetual Both Text
Analytics
Embedded
BI
Mapping
Functionality
BothHadoop
Support
Data
Discovery
SaaS Data
Warehousing
Deployment Usage Model Analytics Custom Functions
What is business intelligence and why
does it matter?
How is the business intelligence
market segmented?
What is the supplier landscape? Which business intelligence vendors
To assist public sector buyers in their market research, we have built an online database of business intelligence suppliers, available to government users free of charge
Public Spend
Forum has
developed the
Business
Intelligence Online
Supplier Database
to help public sector
technology teams
and leaders quickly
search for and
compare key
capabilities and
differentiators,
products and
services, and public
sector market
penetration trends
across hundreds of
providers.
Additionally, we are
working with
suppliers to
populate more
information on
capabilities that can
be used as part of
market research.
Suppliers - please contact us at [email protected] to get a copy of your profile
What is business intelligence and why
does it matter?
How is the business intelligence
market segmented?
What is the supplier landscape? Which business intelligence suppliers
• Public Spend Forum is working with partners and government agencies, including IT and data
science leaders, to develop guidance and tools that can be used to rapidly acquire and deploy
business intelligence technology
• The overall governing philosophy is to:
• Leverage lessons learned by others
• Focus on the problem and the end-state instead of “requirements” – you don’t need detailed
requirements
• Prioritize critical needs and build that into your evaluation criteria – not everything is equally
important
• Integrate innovative approaches that allow for rapid implementation of business intelligence in
limited time
• Ensure an approach that emphasizes prototypes and pilots before full deployment of
solutions…avoid “monolithic” one size fits all approaches
In the coming weeks, Public Spend Forum will be issuing detailed guidance and tools to government agencies on how to rapidly acquire and deploy business intelligence solutions
What is business intelligence and why
does it matter?
How is the business intelligence
market segmented?
What is the supplier landscape? Which business intelligence suppliers
are likely to meet my needs?
Any government agency or supplier that would like to provide any input is
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