Ptcl Repor imran qadri IQRA Uuiversity of QUetta pakistan

8/14/2019 Ptcl Repor imran qadri IQRA Uuiversity of QUetta pakistan

1/34

1


2/34

Quetta

Topic:

Subject: Principle of Management

Submitted to: sir

Submitted By:Imran khan id: 4491 Mark: %

Sadauat khan Id Mark:

%Shoil aziz Id Mark:

%

Idress Id Mark: %

Date:

2


3/34

Acknowledgement:

On behalf of the Board of Directors, we would like to thank all ourcustomers, suppliers, contractors, service providers and shareholdersfor their continued support. We also would like to record ourappreciation for the hard work and dedication of our employees

throughout the country ho made it possible for PTCL to sustain itsleading position in this challenging telecom market in Pakistan. Wewould also like to thank the Government of Pakistan and Ethical fortheir continued support in the post privatization era.

3


4/34

EXECUTIVE SUMMARY

TITLE: INTERNSHIP REPORT ONPAKISTAN TELECOMMUNICATIONCOMPANY LIMITED

AUTHORIZATION This Project necessary Principle for Management

REOCMMENDATION:

Department of management sciences of the university advised everystudent to submit. It was done after the completion of all subjects. Themain purpose of this reports, review of the human resourcestechniques & systems adopted by the organization. Find out theirweaknesses and give suggestions for improvements. I stronglyrecommend that company should improve their contact with middle &lower level employees especially supervisory level and establishinternal performance appraisal system to avoid the futurecomplications & to evaluate the employee performance & encouragethem.

PROBLEMS: A central problem in the HRM systems of the company is lack of contact & feedback from & to employees there is alack of co-ordinationbetween different departments of the Organization as well as into aspecific branch. Another problem is lack of trained staff & politicalpressure for transfers/postings etc on middle management. Like wiselake of automation and state-of-the-art latest IT technology forcorrespondence between the contents of the companycausing the delay in work and negatively affecting the overallperformance of the company. I point out those weak areas, and hopethat company if, adopted my suggestion and recommendation canovercome the problems. This will also benefit for the other systems of the company.

TIME FRAME :

4


5/34

Finally, if the recommendations are accepted, the program could be,put into effect within six months.

5

Vision

To be the leading information and communication

technology service provides in the region by achieving

customer satisfaction and maximizing shareholders value


6/34

6

MissionTo achieve our mission by having:

An organizational environment that fosters

professionalism; motivation and quality.

Quality and time conscious customer service.

Sustained growth in earnings and profitability.


7/34

Corporate Information

Managements of PTCL

1. Walid IrshaidPresident & Chief Executive Officer

2. Ismail Salih TahaS.E.V.P (HR & Admn)

3. Muhammad Nehmatullah ToorS.E.V.P (Finance)

4. M. Mashkoor Hussain

S.E.V.P (Operations)

5. Fazal HussainS.E.V.P (Corporate Affairs)

6. Sikandar NaqiS.E.V.P (Special Projects)

7. Dr. Sadik Al-Jadir

S.E.V.P (Commercial)8. Shaukat Hayat Javed

Acting S.E.V.P (Technical)

9. Farah QamarCompany Secretary

7


8/34

10. Dr. Sajid QureshiE.V.P (Legal Affairs

Introduction of PTCL

PTCL is the largest telecommunication company in Pakistan. This

company provides telephony services to the nation and still holds the status of backbonefor country's telecommunication infrastructure despite arrival of a dozen including

telecom giants like Telenor and China Mobile. The company consists of around 2000

telephone exchanges across country providing largest fixed line network. GSM, CDMA

and Internet are other resources of PTCL, making it a gigantic organization. The

government of Pakistan sold 26% shares and control of the company in 2006. The

Government of Pakistan retained 62% of the shares while the remaining 12% are held by

the general public.

8


9/34

PAKISTAN TELECOMMUNICATION

COMPANY LIMITED(PTCL)

Established on January 1, 1996Head Office: - Pakistan Telecommunication Company

LimitedG-8/4, Islamabad

INTRODUCTION:

even years into a new century, the telecom sector of world findsitself atS

Cross roads after changing itself almost beyond recognition over thelast 25

Years. Privatization and competition are the order of the day, with amajority of countries having adopted these policies to advance theirtelecom sector. The results have been impressive; the industry hasgrown at unprecedented pace. Although there has been a phenomenalgrowth in Pakistan, especially in the cellular mobilecommunication and in the internet, yet the late density remains almoststagnant.So far PTCL is the sole land line service provider of Pakistan. PTCL isthe giant of

Pakistan telecommunication industry and enjoying the monopoly. Thispart of the report contains a brief introduction of PTCL. Thisintroduction is divided into two parts, history and current situation.

BRIEF HISTORY:-

Over the years, technology has changed the concept of communicationand what was thought to be a fictional only a decade ago, has actually

9


10/34

made its way through to our hands today. This is the future we dreamtof so fondly. Welcome to the modern age, of telecommunication, whichhave become complementary to our lives. But there must also be ananchor to introduce, allow, improve and canalize all these services andinnovations sweeping through the globe. In Pakistan same anchor is

Pakistan Telecommunication Company Limited from the humblebeginnings of posts & Telegraph Department in 1947 andestablishment of Pakistan Telephone & Telegraph Department in 1962,to this very day, PTCL is a story of commitment and vision. Pakistan

Telecommunication Corporation (PTC) set sails for its voyage of gloryIn December 1990, taking over operations and functions from Pakistan

Telephone and Telegraph Department under Pakistan Telecommunication Corporation Act 1991. This coincided with theGovernments competitive Policy, encouraging Private Sectorparticipation and resulting in award of licenses for Cellular, card-operated Payphones, paging and, lately, data communication Services.

Pursuing a progressive policy, the Government in 1991, announced itsPlans to privatize PTC, and in 1994 issued six million vouchersexchangeable into 600 million shares of the would-be PTCL in twoseparate placements. Each had a par value of Rs.10 per share. Thesevouchers were converted into PTCL Shares in mid 1996.In 1995,Pakistan Telecommunication (Reorganization) Ordinance Formed thebasis for PTCL monopoly over basic telephony in the country. It alsopaved the way for the establishment of an independent regulatoryregime. The Provisions of the Ordinance were lent permanence inOctober 1996 through Pakistan Telecommunication (Reorganization)Act. The same year, Pakistan Telecommunication Company Limited

was formed and listed on all stockExchanges in Pakistan. Since then, PTCL has been working vigorouslyto meet the dual Challenge of telecom development and socio-economic uplift of the country. This is characterized by a clearerappreciation of ongoing telecom scenario where in convergence of technologies continuously changes the shape of the Sector. A measureof this understanding is progressive measures such as Establishmentof the companys mobile and Internet subsidiaries (U-fone & Paknet) in1998. As telecommunication monopolies head towards and imminentend, services and infrastructure providers are set to face even biggerchallenges. Pakistan also entree - post-monopoly era with

deregulation of the sector in January 2003. On the Government level, acomprehensive liberalization policy for Telecom sector has alreadybeen announced now. Now PTA have issued License to two newtelecom companies in Pakistan TELENOR international and WARID TELthis act will put some challenges for PTCL to cope with.PTCL is in process of enhancing organizational and business Proficiencythrough

10


11/34

vertical integration and horizontal diversification. At the same time,cross-national ownerships, operations and partnerships are beingevaluated with a view to developing and diversifying the business.

Privitization of ptcl:

Pakistan Telecommunication Corporation Limited, a governmental

entity is a high earning organization in the country. The

Privatization Commission, Government of Pakistan had planned to

privatize 51 % shares of entity through bidding. In response, the

government faced stirred opposition from the employees of PTCL

lead of employees parties and strike of about 20 days lead the

knees of government down, which re-scheduled the mechanism and

presented plan of privatizing 26 % of shares along with the

managerial powers.

The contentions of opposing the Privatization of PTCL are :

The services of employees may not be safeguarded by new

management

The privatization is on very cheap rates as it is evident from the

following rates prescribed for some installations at FCT

It is a very high profit oriented organization and its share to thenational economy is very high and its privatization on nominal rates

would deprive the economy of a major share in future

It is a sign of integrity and privatization of such an institutions would

lead to the loss of national assets and foreign organizations winning

the bid could change the structural system

points in favor of privatization could be :

though it is a profit oriented organization, yet in future by adding of numerous mobile companies the share of PTCL would decrease giving

managerial powers to the new company would increase competition

and consumers would be having benefit out of healthy competition The

privatization will increase great amount to the economy and great

11


12/34

relief would occur and this additional amount could be utilized for

development of certain other projects.

Changes in ptcl:

Change in technology Changes in task

More worker responsibility

Services

Packages

Call rates

Management

Impact of changes : Increase internal control on employees and performance

Customers are motivated for the usage of ptcl

Less national and international rates are introduced

Corruption is minimized

Customer complaints are handled properly

Win backs customers

People are more responsible now

More advertising expense are incurred to market the ptcl

Redemand of ptcl is created

Financial Performance

The Company posted a net profit of Rs.15.64 billion(EPS Rs.3.07)

against last year's figure of Rs.20.78billion. The declining trend inprofitability continued during the financial year ended June 30, 2007due to structural adjustments brought about in the telecom sector bycompetition. Although PTCLMaintained its leading market share in the fixed line, there was adecrease in revenues by 5.5%mainly due to substitution impact of mobile

12


13/34

Expansion. There was also an increase in operating expenses by 11.7%mainly due to prudent provisions for doubtful debts and long termsystematic improvements in operations and customer services. In-spiteof decline in profit, the Company managedtoincrease its operatingcash-flows to Rs.35.54billion as compared toRs.35.19 billion of last

year .Considering the cash requirements for restructuring anddevelopment plan, your company declared a final dividend of Rs.2.00per share for the financial

Ptcl share price:

Sale of 26 percent shares of PTCL has turned out to be

the most ambiguous financial deal ever carried out in national histor

The process of PTCL privatization was initiated in November 2004, when Privatization

Commission invited Expressions of Interest through advertisements in local andinternational newspapers. Early in January 2005, 18 companies registered their EOI

(Expressions of Interest), out which 3 bidders qualified for the final bidding which held

on June 18, 2006. Consortium of Emirates Telecommunication Corporation (Etisalat) and

Dubai Islamic Bank, Etisalat International Pakistan (EIP) gave the highest bid US $ 1.96

per share, equivalent to PKR 117.01 per share, which translates into US 2,598,960,000

(2.599 billion) or PKR 155,157,912,000.00.

13


14/34

Performance of ptcl for the five year

14


15/34

15


16/34

Corporate Social Responsibility:

As a socially responsible corporate entity, PTCL has beenpursuing different social causes to contribute to society .Wehave been touching upon the areas of culture, sports, music,environment and general welfare by supporting differentinitiatives and activities .In wake of the heavy destructioncaused by 8th Octobers deadly earthquake PTCL sponsoreda 48-bed Eye Hospital of LRBT at Mansehra, set up free helplines and also facilitated the collection of relief goods. Duringthe year PTCL also regularly sponsored and supportedcultural activities like Basant, stage theatre, musicalevenings, charity balls, sports such as Golf and Derby whichcontributed towards enhancing the image of

16


17/34

MAIN OFFICES:-

The Head Office of Pakistan Telecommunication Company Limited issituated inSector G-8/4, Islamabad, which is headed by the President. Besides,it has Regional Headquarters like:

Islamabad Telecom Region,

Rawalpindi Telecom Region,

Hazara Telecom Region Abottabad,

Northern Telecom Region-I Peshawar,

Lahore Telecom Region (South),

Lahore Telecom Region (North),

Multan Telecom Region,

Faisalabad Telecom Region

Southern Telecom Region-I Hyderabad

Southern Telecom Region-II Karachi

Southern Telecom Region-V Sukkur

Western Telecom Region Quetta.

Switching network Central region Lahore .

These Regions provide Telecommunications services to the customersin theirrespective areas. Apart from these, PTCL has an Optical FibreConstruction Region Lahore and Optic Fibre System Islamabad, eachheaded by a General Manager to install, operate and look after opticfibre systems/cable

17


18/34

Current PTCL Network:-

Installed capacity 527309

1Working connections 4,405,161Total exchanges 2962

Telephone density per 100 population 2.9Countries on ISD/(ISD STATION) 242Customer service centers 154Card pay phone 387,490

NWD stations 2092UIA stations 1898Total length of main optical fiber link 4591kmOptical fiber short haul links 127.2k

mOptical fiber spur links 3241km

DSL connection all over Pakistan use student & commercial 530256

These are few basic facts about PTCL network. So taking over fromposts & Telegraph Department in 1947 to now providing sate of arttechnology it is really big achievement .

18


19/34

Ptcl slogan:

Feel the difference

Core values Professional integrity

Customer satisfaction

Team work

Company loyality Corporate information

SERVICES OF PTCL

Pakistan Telecommunication Company Limited not only ProvidesConventionaltelephone facilities, it also offers optical fiber services to the privatesector. We will briefly discuss below the product lines being offered bythe PTCL. Basically PTCL divide their services into two parts.

1. services for consumers

2. services for corporate customers

Services for Consumers:-

These services are basically for the common users (Individual/homeusers) those use telephone in their home/work place and they are

basically non business users.

New Telephone Connections:

As mentioned earlier, PTCL is presently the only telecom company,who provided fixed-line telephony in the country. So whenever, anyPrivate business concern or any individual needs a new telephoneconnection for provision of telephone service.

19


20/34

Land line services

CLI (Callers Line Identification)Caller Line Identification (CLI): Calling lineIdentification (CLI) allow customers to identify thecaller before picking up the phone receiver. Tosubscribe to CLI services, a customer needs atelephone set with display capability or a CLI deviceattached to the phone.Advantages:

Check on obnoxious calls.

Complete record of incoming / outgoing calls with time & date.

User Friendly

DIGITAL FACILITIES:

PTCL offers a variety of features to digital exchange customers like:-

Hotline

Abbreviated Dialing.

Call Waiting

Dont Disturb

Call Transfer on (a) Busy (b) No Reply (c) Immediate

Wake up call

Absent Subscriber

Code Barrin

PTCL V-Fone

20


21/34

PTCL V-Fone (WLL Service) was another major area of focus for PTCLduring the year. Few prominent measures taken in this area during theyear were launching of free home delivery service. No line rentpackage was launched in September 2007. In June 2008, 30 secondsbilling was introduced contributing as an effective customer retention

tool. PTCL has expanded the net work to provide coverage in all largeand small cities including over 10,000 villages in rural areas of Pakistan. As Vfone becomes the Wireless substitute to landline in un-served areas, it will be a robust line for voice, data and fax services foruse at home and in the office. In business markets it will be positionedas the CDMA tell extension to add trunk lines to the ever expandingbusiness PABXs. Vfone will be spearheading the launch of the new postpay and pre-pay tariffs with noline-rent to meet the market demand. The tariff will include new post-pay unlimited local and nationwide calling packages to bring trafficback to PTCLs networks to stabilize the revenues.

Ufone(Pakistan Telecom Mobile Ltd) a wholly-ownedsubsidiary of PTCL commenced its operation son29th January 2001 as a GSM 900 service provider.Since the outset, it has expanded its coverage andcustomer base at a rapid pace and establisheditself as one of the leading cellular service providersin Pakistan. Ufone is now considered to be one of the most active, aggressive and innovative playersin the mobile sector of Pakistan .The growth of the cellular industry is a

direct result of the successful implementation of the Ufone'soperational performance has been very encouraging despite stiff competition in Pakistan telecom market which has led to reduction of prices to bare minimum level. Ufone managed to improve its revenue andoperating profit by 35% and 47% respectively, as compared to the last yearthrough aggressive policies and exercising strict control over expenses.

Smart TV services :

Launched for

the first time in Pakistan using the

flexible Internet Protocol (IP)

technology, PTCLs Smart TV is service

which allows customer to be more

interactive and more in control with

their TV service as compared to

21


22/34

conventional TV broadcast or cable TV. Smart TV delivers television

programs to households via broadband connection and requires a

subscription, a set-top box, and offe key advantages over existing

cable TV. You will now be able to:

DL S:-Ptcl is now leader in consumer broadband

in Pakistan. Leading the country into 21 st

century.

PTCL broadband inter net facilities for its

valued customer. With effect

march232009. The existing packages .it

available all over Pakistan. with different packages. Its fast and

unlimited down load. Just charges 1000per 1Mb. For student. And

charge 1500 per 1MB for business or commercial customer. it fast

speed facilities the Pakistan people. at most 40000 people is using

broadband all over Pakistan. which is great achievement for any

company such like PTCL.

COMPETITOR OF PTCL

There is no meager competitor of PTCL in landline but with the growthof telecommunication industry of Pakistan competition increasingspecially in mobile phone sector. In total there are more then 800million subscribers of mobile phone. There are 03 big players in mobile

phone industry but 3 of them are the competitor of PTCL:-

Mobilink

Telenor

Warid Tel

Tele nor

22


23/34

Mobilink is a largest mobile phone company of Pakistan. Mobilinkis currently having more then 31,958,597 users base which is the36% of total cellular industry of Pakistan. Mobilink is basicallycompeting Ufone which is subsidiaries of PTCL.

Telenor is another cell phone company it have 17,841,074subscribers which is 20 % of total mobile industry.

Waridtel is also providing cell phone facilities in Pakistan.Waridtel having more then 15,114,678 subscribers which is 17% of Pakistan mobile industry.

NEW COMPETITORS

:_

Ptcl competitors is Wateen which is providing most popular product

against the ptcl.wateen is now a days leading company in Pakistan. It

not only provides landline service but also providing GSM service like

23
http://images.google.com.pk/imgres?imgurl=http://www.waridtel.co.ug/images/logo.jpg&imgrefurl=http://www.waridtel.co.ug/ircoveragemap.php&usg=__sSjM1noVVgMJjg7CSGnVNTKoWx4=&h=252&w=248&sz=17&hl=en&start=14&tbnid=wqXlHTcRNqAnCM:&tbnh=111&tbnw=109&prev=/images%3Fq%3Dwarid%26gbv%3D2%26hl%3Denhttp://images.google.com.pk/imgres?imgurl=http://eurblog.files.wordpress.com/2009/05/telenor_logo.jpg&imgrefurl=http://victorpalau.wordpress.com/2009/09/21/catwalk09/&usg=__UCyT7C15wXu3LhgeZc53_2p9lRg=&h=339&w=793&sz=94&hl=en&start=2&tbnid=S1FwDnGTOetyJM:&tbnh=61&tbnw=143&prev=/images%3Fq%3Dtelenor%26gbv%3D2%26hl%3Denhttp://images.google.com.pk/imgres?imgurl=http://www.geotauaisay.com/wp-content/uploads/2009/09/Mobilink.gif&imgrefurl=http://www.geotauaisay.com/tag/communication/&usg=__9asDU1pw2mgprlKhM9HOBuxQ-TA=&h=250&w=789&sz=33&hl=en&start=1&tbnid=cjW3k7atAa9zpM:&tbnh=45&tbnw=143&prev=/images%3Fq%3Dmobilink%26gbv%3D2%26hl%3Den


24/34

Warid tele com.its provideing greant package agint the ptcl.and

making problem for Ptcl.Wateen different prodcut which is as..

Telephony :

It is provide faster landline service

agents the pt cl with the low rate of call Rs call

1.20per 30sec it price little low rather then PTCL.

Broadband :

Wateen provide different types of

broadband services acc ording to the customer want and

need. Rather then the ptcl provide different packages.it

price and services it hight againt the PTCL Brond.its not

provide Studant package whichs make little down aginst PCL

Wateen TV:

Agent the ptcl smart TV wateen also

louch V service with the DVD picture quality and

provide 100 TV channel with demand.it price very

agint the PTCL Tv. But this is avialbe only in Lahore

not all over pakistan.

Wateen WIMA

Wateen wimax it a new services of

wateen internet answer for you. No busy phone lines, no

more waiting and no problems. Our 'always-on' high-speed Wireless connection

24


25/34

gives you the ability to access your favorite websites faster, and lets you experience the

web at its maxi mum potential.

With Internet speeds ranging from 128 Kbps to 2Mbps, surfing the

Internet is a whole new experience with increased speed, improved

productivity and substantial cost saving. Utilizing the trusted 802.16e

standard enables Wateens Wireless Broadband to easily adapt itself to

the needs of almost any requiremen

PTCL department

Ptcl is different Department working for benefit of PTCL and promoting

PTCL services to the his customer .

Marketing department

Customer Care & Customer Services department

HR department

Revenue departmen

One Stop Shop:HUMAN RESOURCE DEPARTMENT

Marketing Department

Marketing Department is called a revenue-generating department of an organization. Marketing Department undertakes market research

and gives feedback to management about customers needs and wantson the basis of which, products and services are developed andpositioned to give value to the customers. Thus Marketing departmentof an organization plays a pivotal role in its business development,growth & expansion. During my internship I worked with PTCLmarketing department. Through working there I gain so much practicalknowledge that will help me during my practical life. For understandingthe work flow and the operation of the department we have to move in

25


26/34


27/34

Marketing Strategy

Normally, a marketing strategy identifies the target markets, thedesired position in each market and the marketing mix that willpersuade those target markets to part with their money. Market istargeted through market segmentation. Segmentation can be done onfour types i.e. Demographic Segmentation (age, gender, race/ethnicity,household type, home ownership, education, employment, incomeetc.), Geographic segmentation. Positioning oneself by product can dopositioning differentiation, positioning by product usage, positioningagainst a particular competitor, positioning against an entireproduct category, positioning by association and positioning byproblem, Marketing Mix includes Ps i.e. Product, Price, Promotion andplace.

REVENUE DEPARTMENT

The revenue generated by the marketing department through sellingthe company services/products is collected by the RevenueDepartment. The roles played by the Revenue Department arefollowing.

Bill Printing & Distribution

Issuance of Duplicate Bills.

Error correction of Bills.

Collection of defaulter amounts

One Stop Shop DEPARTMENT

Customer service is a series of activitiesdesigned to enhance the level

of customersatisfaction that is, the feeling that a product or service has met thecustomer bexpectation. High standard customer service is an integral

27


28/34

part of PTCLs customer value proposition. As part of strategy PTCL hasinvested huge some of money to improve the environment & efficiencyof its service centers. With all together complete change in outlook,services to customers & facilities available, these centers are calledOne Stop Shop. They are aimed to provide better services to our

valued customers for sales of products and after sales services. TheseOSS are nine in number and are in Major cities of Pakistan. By theend of this year there will be 19 OSS operational in 11 cities of Pakistan.Customer feedback about services standards at these OSS is verypositive; these centers help us to provide better service to our customers

HUMAN RESOURCE DEPARTMENT OF THEPTCL:

The PTCL has won repute in the field of land line & WLL services for thedomestic &commercial customers .It has been achieved only due tothe proper and exact functionality of the Human ResourceDepartment .The Head of the Human ResourcesDepartment is the SEVP and his team comprises of EVPs & GeneralManagers of different zones .The Human Resource Department mayadvice the administration and the board of directors on special issuesof the company and then it offers services in order to accomplish thetask. The human resources are the ultimate deciders provided by thehuman Resource Department. It not only gives advice, offers servicesbut also control policies of the administration .

RECRUITMENT:

The department first determines the need of employees to be hired.The post against ach vacancy is advertised and then the applications

are invited from the applicants .If here is a post of manager cadre; theSEVP personally is the interviewer of the interviewees along with histeam.

TRAINING: Then the qualified candidates undergo a training period under thebanner of Human resource Department .There are Telecom Staff colleges at Lahore & Hari Pur. Then the specified persons are

28


29/34

appointed against each specified post so the best results are expectedand hence the performance and good will of the PTCL is increased.

TRANSFER:Human Resource Department of the company also deals with thetransfer of theemployees because the Human Resource Department knows thedemands of the job and right person is employed over the right placeby transferring him to that post. Health and safety matters are alsohandled by the Human Resource Department in the organization. Asthere are no apparent dangers to the employees and customers henceit is the responsibility of the Human Resource Department to seethrough the matter.WORK PLACE TRAINING:

The work place training or on job training (O.J.T) is the key factor of the

policies of the Human Resources Department .As the company is publicdealing entity so the workplace training is the integral factor for thegood will and the status of the policies and services of the company.

ANALYSIS OF INTERNAL ENVIRONMENT

Being a public limited company whose majority shares are controlledby the Government of Pakistan, PTCL is responsible to providetelecommunication services in the country on affordable prices whileensuring that the telecom services become accessible throughout thecountry. Since exclusivity of PTCL has ended on 1st Jan 2003, thetelecom sector of Pakistan has entered into a new era and PTCL isslowly moving towards competition in the basic telecom services. Thecompanys policy objectives are as follows:

Increase service choice for all consumers of telecom services atcompetitive and affordable prices

Increase private investment in the telecom sector andencourage local elecoManufacturing/service industry

Enhance long run benefits to the Governments financialposition by expanding the taxable revenue base.

Accelerate expansion of telecom infrastructure to extendtelecom services to unnerved and undeserved areas.

29


30/34


31/34

Swot analysis of ptcl:Strengths: Largest operational network and infrastructure

An integrated monopoly

Market leadership

Ptcl u fone is market challenger

Competitors still depend on ptcl network either directly or

indirectly Experienced telecom recourses

Weaknesses: Internal organizational issues

Monopolistic culture has further added to its complexities

31


32/34

Ptcl v,the fixed wireless phone service is poor

Over employment and low productivity

Slow decision making

Opportunities: Low teledensity of pakistan

Have fast infrastructure and real estate

Scope for cost effective operations

Threats: Increased competition in long distance continues

Exposure to market competition

Migration to cellular networks

Ability to attract and retain quality

Reduction in international settlement rates

SERVICE The service responsibilities of the H.R. department are apparent whenone examines such things are as the employment, training, andbenefits functions. The tasks of recruiting, interviewing and testing jobapplicants are performed in the H.R. Dept.Training programs areplanned, Organized and often staffed through the H.R. Depths. Deptmust see that adequate instructional materials and facilities areavailable. Once pension and insurance programs have been setup, allclaims must be through the .HR derpt intendance of adequateemployee records is a service function thatPermeates all functional specialties within the personnel field.

Conclusion:

It is concluded that privatization has great advantages of itself. And on

the other side not everything that is faced can be changed ,but

32


33/34

nothing can be changed until it is faced and time change and we

change with them.

Bibliography:

For the successful completion of this report, we have utilized different

available recourses, from which we have obtained required data. Most

of information is collected through internet, while a visit to company is

also made to get further information .we are thankful to the company

management who had welcomed and cooperate with us .Recourses

which are consulted discussed below:

www.ptcl.com.pk

google.com

businessrecorder.com

Aurora business magazine

Security and exchange commission of Pakistan

33
http://www.ptcl.com.pk/http://www.ptcl.com.pk/


34/34

Ptcl Repor imran qadri IQRA Uuiversity of QUetta pakistan

Documents