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www.provista-uk.com
Provista UK Ltd
www.provista-uk.com
Who Are Provista ?• Scotland's Leading Independent Systems Integrator &
Business IT Solutions Provider • Established and in 11th Year • On premise, Hybrid and Cloud solutions and services • Innovative and future – proof solutions • Excellent quality of service • Cisco Gold Partner and Scottish Partner of the year
www.provista-uk.com
Provista Company Profile• Independent Experts • Business IT solutions consisting of leading vendor and Provista developed products and services • Award-winning Cisco Gold Partner & Avaya Sapphire Partner • Growing customer base • Outstanding quality of services • Excellent technical expertise • Quality project services & delivery • Focus on customer and service quality • Sustained organic growth; investment and debt free • Business is 100% employee owned • ISO 9001 & ISO 14001 Accredited
www.provista-uk.com
Strategic DirectionTo be the United Kingdom’s leading INDEPENDENT
Systems Integrator & Business IT solutions provider.How? • Focus on customer satisfaction • Developing Innovative Products & Services • Developing and growing our team • Growing at a sustainable rate • Evolving our services to meet customer needs
(recent development of Pro-Care & Cloud Services)
www.provista-uk.com
www.provista-uk.com
Provista Office Locations• Hamilton Office: HQ
4 Hour SLA to Edinburgh, Dundee, North of England
• Aberdeen Office: • 4 Hour SLA to Dundee, Inverness and the
North of Scotland• Birmingham Office:
4 Hour SLA to North of England, Midlands, London, South of England, Wales
www.provista-uk.com
Financial Information• Provista - Growing,
Profitable and Debt Free • Private Company -
Employee Owned in Scotland
• Good Lines of Credit • Visible Profit
Reinvestment • Managed Growth
Operating Profit (Before Tax)2008/09 18.66%2009/10 16.14%2010/11 15.20%2011/12 13.26%2012/13 14.79%2013/14 20.36%2014/15 13.13%2015/16 11.00%*
Turnover
£0
£1,750,000
£3,500,000
£5,250,000
£7,000,000
FY05/06 FY07/08 FY09/10 FY11/12 FY13/14 FY15/16
*Investment for Cisco Gold Partner Certification
www.provista-uk.com
Lifecycle of the Provista SolutionConsult –Provista find the route to the best solution design is consultation and not dictation. Design – Many years of experience to ensure the right design for the customers needs. Implement – Using engineers with the highest accreditations & experience. Manage – 24/7 NOC monitoring that is checking all vital aspects of the solution and providing a proactive service Optimise – Tweaking and tailoring solution to ensure it runs at maximum efficiency
Round again – Continually revolving around the cycle
www.provista-uk.com
Router Layer 3 Switch
Layer 2 Switch
ContentFirewall InspectionVPN /
Encryption
Call Center Video Conf.IP Voice UC Apps
WLAN
Enterprise Network: LAN,WAN, WLAN
Security: Firewalls, VPN, IPS, Content
UC : Voice, Video & Collaboration
Data Centre : Store & Compute UCS Rack ServerUCS Blade
ServerData Centre
SwitchNimble Storage
Solutions
Cloud Networking
Cloud Security
HCS & VaaS
IaaS / BaaS
www.provista-uk.com
Hybrid IT
Voice &Video Collaborationas a Service
Data Centre as a Service
Monitor & Manage as a Service
Networking as a Service
Security as a Service
www.provista-uk.com
Professional Services
• Project Management
• Planning & Scoping
• Technical Consultancy
• Pre-Build & Testing
Facilities
• Installation &
Commissioning
• Training & Support
www.provista-uk.com
Operational Services (Pro-Care)
• Helpdesk • Remote Monitoring & Management
• Virtual Engineering
• Software & Application
Support
• On-Site Engineering & Part Logistics
• Contract & Service Delivery
Management
www.provista-uk.com
Support Service• Hardware Network Support Service • Pro-Care Parts or Onsite Support - 24x7x4 - 8x5x4 - 8x5xNBD • Provista Helpdesk Support (No Call Handlers) • Cisco, Avaya and other leading solutions supported • Cisco Software Support Services (SWSS) • Provista & Cisco 3rd Line TAC • Provista Remote Service Packages (Monitoring + Engineering) • Provista Service Delivery Manager
www.provista-uk.com
Provista Cloud Monitoring
• Pre Service Audit & Health Check • 24/7 System up-time monitoring
Critical network monitoring Critical service monitoring
• System utilisation monitoring • System up time and utilisation trending • SYSLOG monitoring • Event log tracking and reporting • Automatic service reactivation • Access to Provista portal to view network in real time • Reports on network uptime and performance • Telephone, SMS and e-mail alerts
– customizable to your requirements
Lite - Free with Support Contracts
www.provista-uk.com
Cloud Engineering
• Fault triage and alerting • Offload basic network tasks from highly skilled internal resource • Faster resolution to problems using our experience and support
escalation structure • Configuration - Moves, Adds, Changes & Deletions (MACD) • Access to Provista skilled engineers for technical assistance and advice • Provista and Customer secure portal remote access to your systems • Fault management and escalation to technology manufacturers
including Cisco • Software and patch monitoring • Automatic configured backup and restore • Backup monitoring
www.provista-uk.com
Cloud Service LevelsService Level Service Entitlement
Is our entry service & entitles you to 24x7/365 days a year remote monitoring and can be supplemented with remote engineering service credits
Entitled to 24x7/365 remote monitoring with 9-5 Mon – Fri remote engineering.
Entitled to 24x7/365 remote monitoring with 9-5 Mon – Sun remote engineering.
Entitled to 24x7/365 days a year remote monitoring and engineering.
www.provista-uk.com
Provista Partnerships
www.provista-uk.com
Highest Accredited Independent Cisco Partner in North UK
www.provista-uk.com
Cisco Engineering Accreditations» CCIE - 4 Accreditations » CCDP - 3 Accreditations » CCNP - 17 Accreditations » CCDA - 4 Accreditations » CCNA - 36 Accreditations » CSE - 4 Accreditations
Certification Report_August 16_Customer.pdf
www.provista-uk.com
Avaya Partnership» Provista regarded by Avaya as their leading Scottish Data Partner. » Awarded Oct 2016 – “Avaya Partner in Customer Excellence” » Break through solutions at North Ayrshire Council (Awarded UK
Enterprise Project of the Year 2015) & West Lothian Council. » WLAN 9100 solution 1st in Europe, Avaya WLAN solutions expert. » Avaya edge Sapphire Partner & Data Expert enabling Avaya Co-
Delivery “PASS Support Services” Certifications Achieved APSS - 5 accreditations APDS - 4 accreditations ACSS – 2 accreditations ACIS – 2 accreditations CSAT & ISAT & Complete
www.provista-uk.com
Provista-Cisco Customer Satisfaction Results 2010-2015
2010 Score - 4.89/5 2011 Score - 4.94/5 2012 Score - 4.93/5 2013 Score - 4.90/5 2014 Score – 4.85/5 2015 Score – 4.81/5
*4.53 min
Customer Satisfaction
www.provista-uk.com
Recent Awards2017 - Cyber Essentials Certification 2017 - Scottish Top Employers for Working Families Awards finalist 2017 - LBEA Best Business (11-50) Category – Finalist 2016 – Living Wage Accreditation 2016 - Avaya Partner in Customer Excellence 2016 - Cisco Gold Partner 2016 - LBEA Customer Service Excellence award 2016 - LBEA Best Small Business Finalist 2016 - Scottish Top Employers for Working Families Awards – Best Small Employer - Finalist 2016 - Scottish Business Pledge
www.provista-uk.com
Provista Customers• Growing Customer Base • Variety across Commercial & Public Sector
organisations • Cisco solutions across all architectures • High value services & ongoing life cycle engagement • Many customers established with Provista & loyal for
many years • Supporting operations throughout UK and
International operations • Offering Traditional & Cloud / “As a Service” Hybrid
Solutions
www.provista-uk.com
“Provista always deliver on promises made to customers, something that is rarely seen with other organisations. Plus their technical Knowledge is second to none” Malcolm Hollinshead
“Keep doing what you are doing and we will be happy” Graham Watt, Communications Data Analysis
Customer Feedback
www.provista-uk.com
Aggreko• UPS (Power) - Largest company in its
sector - Global customer base - 5 year relationship with Provista.
• Provista deployed multiple IPT solutions across Europe and Asia.
• New manufacturing complex south of Loch Lomond – LAN, WAN, WLAN & IPT.
• Recently awarded UK & Europe support contract. Currently evaluating REM.
www.provista-uk.com
Repsol Sinopec• Canadian Oil Company • Provista awarded contract to replace Siemens
& Mitel PBX with Cisco IPT based solution across 5 Assets e.g. Buchan, Montrose etc.
• Survey, Installation & de-comm. • Offshore Eng & Remote Eng. • Doc Process, H&S Req’s • Training & Support
www.provista-uk.com
North Ayrshire Council• Provista awarded contract to replace aging LAN & WLAN
infrastructure using Avaya Technology. • Contract award for up to five years of PSN Complaint Infrastructure. • Design & Deploy 12,000+ LAN Switch ports across Council &
Education Sites • Design & Deploy 1,000+ WLAN Access Points in Education Sites • Upgrade of Firewalls & Routing across Council & Educations sites • Survey, Installation & de-comm & Install in all Council & Education
sites. • Ongoing Management & Support of Solution • Training & Support
www.provista-uk.com
West Lothian Council• 5 year Avaya Hardware & Software Support
Contract • Managed warranty replacement service • 24x7 Remote Monitoring Contract • Core & access LAN, WLAN refresh and upgrades • Upgrades in corporate and education estate sites • Provision of Engineering consultancy • Regular technology workshop updates • Regular support contract review meetings • PSN Compliant Solutions
www.provista-uk.com
Moray Council• Upgraded Core Avaya Network deploying Avaya Fabric Solution -
VSP8200 & VSP4800 • Constancy & Design of Solution & Supply of Avaya HW / SW • Project Management & Operational Services Delivered • Within 12 months upgraded Server Aggregation Switches with
latest VSP7200 & 40Gig Backbone based on Avaya Fabric • Completed ahead of time & under budget • Ongoing Support & Service of Avaya Infrastructure
www.provista-uk.com
Summary• Award winning professional services company recognised
for delivering Cisco solutions. • Portfolio of offerings including Cloud and “As a Service”
Solutions. • Highly qualified and experienced specialists • We guarantee successful delivery of Quality projects,
within Budget and to the agreed Timescales. • Innovative Operational Support Services.
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