@RHARBRIDGE Proven Recipes for Designing Highly Adoptive Portals Presented By: Kanwal Khipple
ITERATE TO REAP MORE REWARDS
No one intends to build ugly portals. Involve users but iterate after launch
80%
Internal ESNs won’t achieve
intended benefits due to lack of
leadership
650m
Lost productivity due to in-
effective IT projects
Stakeholder Workshops• 2 day workshop • 5-12 Stakeholders• Discuss their biggest pain points• Alignment of their Strategic Goals• How to drive ROI
• Commitment and scheduled follow ups
Effective Requirement GatheringUX Strategies
EFFECTIVE REQUIREMENT GATHERING
How to effectively run requirement gathering workshops
Biggest Factors in Low Adoption?• Not letting your employees be a part of the journey• Asking for feedback too early• Executives are not part of the conversation
Innovators Early Adopters Early Majority Late Majority Laggards
Show off late Exclusive Preview
Widespread communication – generate buzz
Make it easier(reduce features)
Refine based on earlier adoption lessons
Pilot Access Showcase employees
Executive’s Communication
Low-risk Give control over how & when
Let them experiment
Recruit Champions
Help & Support Talk to current adopters
No commitment trial
REAL WORLD ADOPTION ACTIVITIES & MORE…
Find great ideas for driving adoption in our latest book http://improveit.how/book
Personae USER CENTERED DESIGN
Start any project with getting a better understanding of the target audience
Reading and an-swering emails28%Search-
ing and gather-ing in-forma-
tion19%
Com-muni-cating
and col-labora-tivey in-ternally
14%
Role-specific tasks39%
FOCUS DRIVEN PORTALS
Does your portal need to be able to meet all requirements?
Why Invest?• Deliver a user-centered design• Empower employees• Increases adoption• Improves team collaboration / productivity
Results as you type – ability to get results immediately without going to the search results pageImages to classify type of result. People, documents, FAQs, etc.
The Spot
PROVIDE USERS A DEFAULT CONTEXT-AWARE EXPERIENCE
Give users the control on what they want to see.
@RHARBRIDGE
DOWNLOAD THE WHEN TO USE WHAT IN OFFICE 365 ENTERPRISE USER GUIDANCE WHITEPAPER!
It goes into much greater depth and can be found at WhenToUseWhat.com
@RHARBRIDGE
My twitter handle is @kkhipple, and I work at .
SPEAKER | AUTHOR | OFFICE 365 MVP
Thank You!Organizers, Sponsors and You for making this possible.25+ SharePoint Presentations At Slideshare.Net/kkhippleWhen To Use What WhitepaperWhenToUseWhat.com Improve It Book.. ImproveIT.How/BookOffice 365 Success Center.. Success.Office.Com
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