PROTRAINING-Company Profile March 2015

C O M P A N Y P R O F I L E

A B O U T U S

PROTRAINING is a leading provider of international training and team building solutions

Established in 2003 and operating throughout the Middle East and beyond, we design and deliver unique development solutions that drive business success through investment in people.

We are fortified by a talented team of facilitators who strive to stay at the forefront of learning innovation and who work in partnership with our clients to understand their business needs and challenges. They are supported by a dedicated office team that guarantees great service, quality, and seamless results every time.

Our training is fun - our results are serious!

O U R C L I E N T SA R E O U R A M B A S S A D O R S

H E R E I S H O W T H E Y S E E U S

“Too often when companies use the term Partnership, it is used loosely. For us our partnership with PROTRAINING has been cemented with trust, respect, accountability and a common goal. As we continue to focus on people development and new ways to energize our team, we always consult with PROTRAINING for guidance and new ideas, and they have never failed us. They are always flexible, responsive and willing to go the extra step and add value to whatever they work on. Their contribution has been equally successful with our Senior Management as well as our junior staff”

Abdulkarim HannawiChief Executive Officer - Abela & Co

“Thank you very much for making our team building such a great success! For the first time in the history of our company we attempted a team event that unites all brands and all departments. From the very beginning we felt comfortable with your innovative, creative and professional approach. Not only did you handle all aspects of our team building for over 700 colleagues to an impressive standard. We loved the high energy facilitation and the attention to every detail that made it such a success. Until today our people are still talking about the event.. a new standard has been set! It’s been a true pleasure to work with you PROTRAINING!”

Ines AlbertGeneral Manager Organizational DevelopmentAl Nabooda Automobiles LLC

“We partnered with PROTRAINING to customize a People Management program for ENOC group. The program is now a core offering for us and has received exceptional feedback from participants in terms of improving their HR knowledge and skills and especially the case study examples which allow participants to really discuss ‘real-life’ examples and how to deal with them, as well as the inclusion of a 360 degree questionnaire which provides very specific and useful information to Managers to further aid their professional development”.

Rachael Handley - Head of Learning & Development - ENOC

O U R E T H O SIt’s simple; we are dedicated to harnessing the power of individual and team performance and believe the key to business success is to have

phenomenal human capital

We believe in client partnership as a fundamental business principle.

We shape future performance by keeping one eye on the end goal to ensure the training activity delivers the intended result for the business.

We thrive on sourcing, creating and delivering innovative, discovery based learning and care about every detail along the way.

We work tirelessly to ensure our participants receive training that is relevant, different and engages and motivates them to change their performance.

We are committed to the integrity of our efforts and to our desire to provide a highly professional service and experience for our clients.

Find your organisation’s training need or objective here:

Now, find the PROTRAINING Solutions for your objectives in the following programme pages...

O U R S O L U T I O N S

Nationalisation Programmes

Training Managers

Relationship Management

Sales Teams

Supervisors

Team Building

Assessment Centres

Emerging Managers

Fast Track Programmes

Front Liners

Large Conferences

Leadership and Management

Use Impact5® to:• Achieve measurable results aligned with organisational goals• Champion change to drive innovation, creativity and growth• Influence the business across organisational boundaries• Engage, develop and leverage diverse talent• Take action to become an effective, resilient and trusted leader

Use Right Turns® to:• Support the introduction of a specific organisational change • As a component to leadership development programme• Create a positive frame of mind and understanding around a company change initiative

Use Zodiak® to:• Boost your leadership development with business acumen• Teach finance to non-financial managers • Help employees understand how they impact the bottom line• Establish a common foundation of business understanding • Zodiak® is PMI Recognised and earns 8 PDU points

Use Countdown® to:• Complement leadership development programmes• Provide a dynamic introduction to the tools, concepts and processes of effective project management• Provide a foundation or refresher for PMP• Ensure projects are initiated managed & closed more effectively• Countdown® is PMI Recognised and earns 8 PDU points

Use Mosaic® to:• Generate ownership for talent development by line management• Create support for nationalisation programmes• Impact the success of talent acquisition and retention• Give managers the tools they need to become true talent leaders

LeadershipBusiness Simulation

Change ManagementDiscovery Learning

Finance for Non-FinanceBusiness Simulation

Project Management for Every Manager

Business Simulation

Talent LeadershipDiscovery Learning

DURATION: 1/2 DAY OR 1 DAY

PROGRAMME AIMED ATBUSINESS APPLICATION

DURATION: 1 1/2 DAYS

DURATION: 1 AND 1/2 DAYS

DURATION: 1 AND 1/2 DAYS

DURATION: 1 DAY

Use Time Management to:• Learn how to meet deadlines and goals through more effective use of planning and prioritising• Eliminate up to two hours of non-productive time each day• Improve efficiency and productivity across the board

Use Supervisory Skills to:• Develop knowledge of the roles and responsibilities of supervisors• Acquire tools and techniques for better planning, organising and overseeing tasks• Impart effective performance management tools

Use Problem Solving & Decision Making to:• Improve the quality of problem solving• Equip teams with a systematic approach to problem solving and decision making• Develop the skills of managing competing business objectives of costs versus customer satisfaction

Use Appraisal Skills to:• Create real commitment to a two way appraisal process• Highlight the role of an appraisal in the performance management cycle• Develop competence and confidence in conducting effective appraisals and overcome potential challenges• Refresh managers on techniques and best practices

Use Coaching to:• Generate ownership for talent development by line management• Create support for nationalisation programmes• Impact the success of talent acquisition and retention• Give managers the tools they need to become true talent leaders

DURATION: 3 DAYS

PROGRAMME AIMED ATBUSINESS APPLICATION

DURATION: 1 DAY

DURATION: 1 DAY

DURATION: 2 DAYS

DURATION: 2 DAYs

PROGRAMME

Use Effective Communication to:• Learn how to communicate effectively with diverse personality styles• Identify the tools needed to make meetings more effective• Isolate verbal, written and non-verbal communications barriers

Use Conflict Management to:• Equip people with knowledge to identify conflict triggers• Provide tools for conflict control and management• Highlight the impact of conflict on workplace productivity and morale

Use Customer Service Excellence to:• Identify the needs of customers and explore ways to meet and exceed expectations• Learn techniques that will raise the level of the customer experience• Reduce complaints and increase the confidence and empowerment of the service team

DURATION: 1 DAY

PROGRAMME AIMED ATBUSINESS APPLICATION

DURATION: 1 DAY

DURATION: 2 DAYS

Use Negotiation Skills to:• Give strong tools to any manager who is required to negotiate with colleagues, suppliers or clients• Impact the quality of negotiation results with world class techniques• Create commitment towards achieving win:win outcomes• Provide challenge and self awareness for senior managers

DURATION: 1 OR 2 DAYS

Use our Sales Programmes to:• Equip sales leaders with a dynamic sales development toolkit• Enhance the overall competence and ability of every sales person• Increase motivation and create an environment of ongoing development• Improve revenue and sales performance DURATION: 2 DAYS

Sales Activator®Corporate Sales

Retail SalesCustom Programmes

Use Outclass the Competition to:• Polish and hone interpersonal skills• Clarify from a neutral source what is professional and unprofessional conduct in business• Communicate the behaviours that would indicate social ease and confidence in business networking situations• Sensitively and objectively broach difficult topics such as navigating a business lunch or dinner from an ‘expert’ source

Use Networking Skills to:• Increase comfort and confidence levels at business events• Learn tips for building rapport and ‘working’ a room• Achieve better results from networking opportunities

Use Powerful Presentation Skills to:• Upgrade the quality of presentation delivery style• Accelerate the preparation time involved and increase confidence• Receive an honest appraisal of areas for development• Ensure competitive strength in commercial presentations

Use Train the Trainer - Group Training Techniques to:• Equip trainers with the skills, knowledge and flair to design and deliver training in front of a group to international standards • Get feedback on designing and delivering a group training session structure and effective questioning techniques

Use Promises, Promises!™ to:• Improve inter-departmental effectiveness• Promote “big picture” thinking and alignment to the overall mission• Increase productivity through strengthened working relationship• Highlight the impact of in-company politics, silos and unproductive team behaviours on business results

DURATION: 1/2 DAY

PROGRAMME AIMED ATBUSINESS APPLICATION

DURATION: 1 DAY

DURATION: 2 DAYS

DURATION: 3 DAYS

DURATION: 1/2 - 1 DAY

Recognised

Recognised

Use Gold of the Desert Kings™ to:• Experience the impact of poor planning on results• Highlight the need for obtaining as much information as possible • Stress the importance of risk management and adapting to changing circumstances• Increase sales productivity and maximise results

Use Coral Banks™ to:• Highlight effective use of resource allocation and talent • Use a hands on activity to create bonding and team spirit across all levels• Develop sharing of best practices and ‘building bridges’• Build unanimous focus on a single task to achieve success• Emphasise the need to adhere to quality standards within an allotted time

Use Command Tasks to:• Create stimulating and interactive team challenges• Highlight the power of individual contributions to a team result• Develop constructive team oriented behaviours and trigger reflection on the impact and outcomes achieved• Conduct assessments against set competencies

Use Chocolate Challenge to:• Emphasise the importance of creative thinking• Highlight need for working together to achieve an end result• Improve communication and innovation• Strengthen working relationships

DURATION: 3+ HOURS

PROGRAMME AIMED ATBUSINESS APPLICATION

DURATION: 1/2 - 1 DAY

DURATION: 3 HOURS - 1 DAY

DURATION: 1/2 DAY

DURATION: 1 DAY

Use Mission to Mars to:• Energise your team building or conference• Highlight effective communication/ sharing of information• Stress the Importance of perseverance and motivation• Emphasise the need for sharing best practice• Discuss the need for goal setting and achievement of goals• Inject a physical fun activity to your schedule

AIMED AT

Call on: 00971 (0)4 346 8835 | Email: at [email protected]

“I hear and I forget.

I see and I remember.

I do and I understand.”

“Learning by Doing” promises 75% on the learning pyramid of retention.

Confucius says it best...

ASK FOR A

FREEDEMO

Why customise?Different organisations have different training needs; there may be core similarities but customising training content to fit each business model, product, service or brand gives delegates a more relevant engaging experience for learning.

When off-the-shelf programmes do not meet your training objectives, customised training content will. Relevant and applicable learning from real life scenarios gives better results that can be transferred back to the work environment immediately.

B E S P O K E C U S T O M I S E D T R A I N I N G

P R O G R A M M E S

PROTRAINING demonstrated a mind-set of partnership by fully understanding our requirements and respecting the business protocol.

The National Bank of Abu Dhabi (NBAD) partnered with PROTRAINING in 2012. PROTRAINING is delivering programmes especially designed for our Branch and Direct Sales network in the Domestic Banking Division. The trainers delivering the programmes were experienced, result-oriented, and worked in alignment with the set objectives.

“

”Lina Abdelahd Yaakoub NBAD

W H Y P R O T R A I N I N G ?

Nothing changes by force. But

the human brain is naturally open

to fun. The characteristics of fun

are that it is relative, situational,

voluntary, and natural. Fun can

have a positive effect on the

learning process by inviting

intrinsic motivation, suspending

one’s social inhibitions, reducing

stress, and creating a state of

relaxed alertness.

FUN! stimulationThe reality of the world today, is

that we are all over-stimulated

and constantly switched-on.

While technology has connected

the world and empowered the

pursuit for information, it can

also be a distraction and can get

in the way of concentrated efforts

towards success. For stimulated

learning and better retention, we

have fun.

retention

Our training with the Disruption Methodology is fun, and our results are serious!

Research on the ‘Learning Pyramid Retention’ tells us that longer-term retention rates of traditional learning (typically lecture and reading based) fall into the 5-10% retention category. When we apply learning by doing it promises 75% retention.

Certified Programmes by:

Exclusive Licensed partners for the UAE and Middle East

A premium selection of partners, reputable accreditation, world class bilingual facilitation team, unique signature programmes, Custom-Design team and indigenous insights to the region are all at your finger tips.

In Team Building events, your team works together towards a common goal while having fun. For Custom-Design training, your objectives are translated into serious learning and delivered through highly engaging and dynamic programmes. Energetic facilitators incorporate games, role plays and make it a memorable experience.

With training time in short supply, and knowledge in great demand, experiencing the learning first hand in training programmes creates new thinking and behavioural change in the shortest time possible that helps you develop your people both quickly and effectively.

partners

disc

over

y

EFFECTIVE

Discovery learning is a powerful instructional approach that guides and motivates your learners to explore information and concepts in order to construct new ideas, identify new relationships and create new models of thinking and behaviour. It is fun to learn.

DYNAMIC

S O M E O F O U R C L I E N T P A R T N E R S

O U R T E A M

C O N T A C T U S

DubaiWeb: www.protraining.aeEmail: [email protected]: +971 4 3468835Fax: +971 4 3468836

Abu DhabiWeb: www.protraining.aeEmail: [email protected]: +971 2 6744453Fax: +971 2 6744060