Proposal for Wireless Communications - National IPA TCPN Contract.pdf · IBM is pleased to provide our response to the TCPN Request for Proposal for Wireless Communications. ... Both

2929 N. Central Avenue Phoenix, AZ 85012

December 16, 2010

Mr. Jason Wickel The Cooperative Purchasing Network 7145 West Tidwell Houston, TX 77092 Re: Request for Proposal. No. 10-31, for Wireless Communications

Dear Mr. Wickel: International Business Machines Corporation (IBM) is pleased to respond to your Request for Proposal (RFP) for Wireless Communications. We have carefully reviewed the requirements outlined in your RFP and believe that IBM with our extensive technical skills, resources, experience in education and government, and our relationships with business partners offer a strong response to the goals and objectives of this initiative. As you will see in our proposal, our capabilities in the wireless space are broad and deep. We have a highly effective team of experienced professionals as part of our solutions for this most important partnership. Inquiries or other correspondence related to The Cooperative Purchasing Network (TCPN) proposal response by IBM should be directed to me at (480) 459-1320 or [email protected], or to Lisa Monroe at (720) 936-8145, [email protected]. Thank you for considering IBM as your Wireless Communications Provider. We look forward to the opportunity to expand our business relationship more with TCPN in support of education and government.

Sincerely,

Gerlene Rhyne Client Services Leader

mailto:[email protected]�


Proposal for Wireless Communications Presented to The Cooperative Purchasing Network By Gerlene Rhyne 2929 N. Central Avenue Phoenix, AZ 85012 [email protected] December 16, 2010


The Cooperative Purchasing Network

Use or disclosure of data contained on this page is subject to the restriction in the disclosure statement of this document.

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Table of Contents Executive Summary ............................................................................................................................. 1

Why IBM? ........................................................................................................................................ 2Tab 1 – Vendor Contract and Signature Form .................................................................................. 4Tab 2 – Questionnaire ....................................................................................................................... 13Tab 3 – Company Profile ................................................................................................................... 17Tab 4 – Product/Services .................................................................................................................. 28Tab 5 – References ............................................................................................................................ 39Tab 6 – Pricing .................................................................................................................................... 46Tab 7 – Miscellaneous ....................................................................................................................... 57Tab 8 – Required Documents ........................................................................................................... 58Appendix A – International Program License Agreement ............................................................. 61Appendix B – International Passport Advantage Agreement ....................................................... 62



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Figures Figure 1: Wireless Community Usage Model Architecture (Source: IBM) ............................................ 2Figure 2: IBM Corporate Organization Chart ....................................................................................... 18Figure 3: Maintenance and Technical Support Services ..................................................................... 24Figure 4: Overview of System Architecture Layers ............................................................................. 33



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Executive Summary IBM is pleased to provide our response to the TCPN Request for Proposal for Wireless Communications. We believe that IBM has the competencies, expertise and resources necessary to assist TCPN in its pursuit of effectively deploying wireless solutions as needed by TCPN participants.

The services based solutions we are proposing support TCPN’s objective of providing TCPN and its participants “a single qualified vendor responsible for all aspects of the project”, design, engineering, implementation, project management, and on-going support throughout the life of the project. IBM has extensive experience in assisting government and education organizations in implementing complex infrastructure technology. Our proposal also offers TCPN participants access to IBM’s latest thinking and research on technology applications relevant for education and government entities.

Many believe that wireless broadband holds the promise to be the key social and economic change agent of the 21st century much like railroads, public transportation and public infrastructure was in the previous 150 years. Very few will argue the economic impact broadband technologies have on closing the technological gap between the digital “haves” and “have-nots”. This focus on the digital divide has created a rift in local politics and business, truly making it the premier disruptive technology of our times. Although there is much to be said about the merit of community broadband (also referred to as wireless community), the ultimate focus of this response will be on the “how” instead of the “why”.

As one of the pioneering thought leaders in this space, IBM understands the many complexities involved in implementing important projects that impact public constituencies. IBM, the world's largest information technology services and consulting provider, has worked side-by-side with many government entities to address the dynamic business challenges facing state and local governments and education entities today. IBM’s end-to-end services team can leverage the experiences we have in this space to ensure deployment of an effective, efficient and useful wireless solution that will be built with forward-thinking applications in mind. Some of the network capabilities that may be deployed in our solutions are outlined in Figure 1 below:



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Figure 1: Wireless Community Usage Model Architecture (Source: IBM)

IBM is positioned to assist TCPN participants with these wireless communication solutions as well as many others. Included in our response is a description of our product and services capabilities within the following technology areas:

WiBB: Licensed, unlicensed and MESH

Data collection, RFID and printers

Indoor WLAN, networking and VoIP

IP video surveillance/security solutions

Mobile and rugged computing

Complementary solutions are provided in the Miscellaneous Section.

Why IBM? IBM believes we are unique in bringing a set of values that provide what TCPN members need to achieve the benefits they desire with less risk within an appropriate cost structure.

Breadth and Depth of Experience

As the largest network systems integration firm in the world, IBM has a deep understanding of the complexities surrounding the planning, design and deployment of an integrated communications network. IBM has vast resources of specialists and partners with decades of experience in the wireless networking space. This is not a self assessment but a statement from an industry perspective. We have been ranked as the largest network systems integration firm in the world by IDC. Clearly being the largest integration firm is achieved only through repeated successes.



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Local Pres ence with Global Experience

IBM is committed to the TCPN and has offices in every state to provide appropriate coverage for TCPN members across the US. This enables us to bring a strong blend of focused subject matter expertise in communication networks, application integration, process optimization, back office tools such as analytics, and a deep working relationship with our skilled partners worldwide. All of this comes with local teams for overall account management, equally devoted to TCPN’s success and the success of your members.

Proven Methodology

IBM is more prepared than many other solution providers for this project, bringing deep knowledge, strong experience and many lessons learned with similar projects in the public sector space. Both the project and contractual start up time with the IBM team will be less than other vendors given our combined breadth of proven experience and existing processes in place with as a result of our experiences and lessons learned with clients of similar size.

Divers e Team with Reduced Ris k

IBM has assembled a quality team of skilled people, provided quality technology, and outlined appropriate solutions to enable TCPN members to carry out their given missions.

We look forward to continuing our successful relationship with TCPN and welcome further discussion.



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Tab 1 – Vendor Contract and Signature Form VENDOR CONTRACT

Between INTERNATIONAL BUSINESS MACHINES CORPORATION (IBM) and

THE COOPERATIVE PURCHASING NETWORK (TCPN)

For Wireless Communications

The following pages will constitute the contract between the successful vendor(s) and The Cooperative Purchasing Network (hereinafter referred to as “TCPN”), having its principal place of business at 7145 West Tidwell, Houston, TX 77092. Respondent shall include in writing any required exceptions or deviations from these terms, conditions, and specifications. If agreed to by TCPN, they will be incorporated into the final contract

This contract consists of the provisions set forth and modified below, including provisions of all attachments referenced herein. In the event of a conflict between the provisions set forth below and those contained in any attachment, the provisions set forth and modified below shall control.

IBM proposes that any services performed as a result of award of this RFP will be subject to the terms and conditions of the parties’ IBM Customer Agreement (“ICA”) dated September 21, 2000. IBM considers this statement to represent a specific exception to the terms and conditions contained in the RFP and submits further modifications to the terms of the RFP as set forth herein.

The ICA provides the framework for all business transactions between IBM and TCPN and its participating members and has worked successfully in the existing relationships between the parties. It defines the general terms and conditions under which we will conduct various business transactions, including sales of products, services, and maintenance. A unique Statement of Work (“SOW”) will be developed for each initiative or project. Each SOW will provide a description of our respective responsibilities in completing project tasks, assumptions upon which our estimates and performance are predicated, an estimated schedule for completing the project, the completion criteria that we are required to meet to fulfill our obligations, definition of the specific project deliverables, resource requirements, and applicable charges. The entire agreement will consist of any future executed SOWs, the negotiated ICA, and the RFP. If there is a conflict among the terms of these documents, the following order of priority shall control: (1) SOW, (2) ICA, and (3) RFP.

In addition, with regard to any TCPN customer purchases of commercial off-the-shelf software (“COTS SW”) from IBM, the governing agreements shall be the International Program License Agreement (“IPLA”), a copy of which is attached as Appendix A, and if TCPN’s customer purchases a sufficient volume of licenses to qualify for volume pricing, then the parties (IBM and the TCPN customer) may enter into the International Passport Advantage Agreement (“IPAA”), a copy of which is attached as Appendix B, under which TCPN customers may enjoy volume discounts upon accepting the IPAA terms. Additional terms may apply and IBM will negotiate such terms with TCPN when and if TCPN customers request any such software.



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GENERAL TERMS AND CONDITIONS 1. Customer Support

The vendor shall provide timely and accurate technical advice and sales support to TCPN staff and TCPN participants. The vendor shall respond to such requests within one (1) working day after receipt of the request. IBM’s response includes products not manufactured by IBM. IBM may not comply for all products and services in this response.

2. Assignment of Contract No assignment of contract may be made without the prior written approval of TCPN. Purchase orders and payment can only made to awarded vendor unless otherwise approved by TCPN. Awarded vendor is required to notify TCPN when any material change in operations is made that may adversely affect TCPN’s members, (i.e. bankruptcy, change of ownership, merger, etc.) IBM requests that the following language be added to the end of this section: Vendor’s rights to receive payments under this contract are freely assignable without prior written notice.

3. Disclosures

Respondent affirms that he/she has not given, offered to give, nor intends to give at any time hereafter any economic opportunity, future employment, gift, loan, gratuity, special discount, trip, favor or service to a public servant in connection with this contract.

Include a complete description of any and all relationships that might be considered a conflict of interest in doing business with participants in TCPN.

The respondent affirms that, to the best of his/her knowledge, the offer has been arrived at independently, and is submitted without collusion with anyone to obtain information or gain any favoritism that would in any way limit competition or give an unfair advantage over other vendors in the award of this contract.

4. Renewal of Contract Unless otherwise stated, all contracts are for a period of one (1) year with an option to renew annually for an additional four (4) years if agreed to by TCPN and the vendor. TCPN shall review the contract prior to the renewal date and notify the current awarded vendor each year of the contract renewal. Awarded vendor shall honor the administrative fee for any sales occurred beyond 30 days on any sales made based on a TCPN contract whether awarded a renewal or not.

5. Funding Out Clause. Any/all contracts exceeding one (1) year shall include a standard “funding out” clause. A contract for the acquisition, including lease, of real or personal property is a commitment of the entity’s current revenue only, provided the contract contains either or both of the following provisions: Retains to the entity the continuing right to terminate the contract at the expiration of each budget period during the term of the contract and is conditioned on a best efforts attempt by the entity to obtain appropriate funds for payment of the contract.



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6. Ordering Procedures Purchase orders are issued by participating entities to the awarded vendor stating “Per TCPN Contract”.

7. Shipments (if applicable) The awarded vendor shall ship ordered products within seven (7) working days for goods available and within four (4) to six (6) weeks for specialty items after the receipt of the order unless modified. If a product cannot be shipped within that time, the awarded vendor shall notify the entity placing the order as to why the product has not shipped and shall provide an estimated shipping date. At this point the participating entity may cancel the order if estimated shipping time is not acceptable.

8. Invoices The awarded vendor shall submit invoices to the participating entity clearly stating “Per TCPN Contract”. The shipment tracking number or pertinent information for verification shall be made available upon request.

9. Tax Exempt Status Since this is a national contract, knowing the tax laws in each state is the sole responsibility of the vendor.

10. Reporting The awarded vendor shall electronically provide TCPN with a detailed monthly or quarterly report showing the dollar volume of all sales under the contract for the previous month or quarter. Reports shall be sent via e-mail to TCPN offices at [email protected]. Reports are due on the fifteenth (15th) day after the close of the previous month or quarter. It is the responsibility of the awarded vendor to collect and compile all sales under the contract from participating members and submit one (1) report. The report shall include at least the following information as listed in the example below:

Vendor Name

TCPN Report

Month or Quarter

Entity Name Zip Code State PO or Job# Sale Amount

Total ______________



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11. Payments The entity using the contract will make payments directly to the awarded vendor.

12. Pricing The awarded vendor agrees to provide pricing to TCPN and its participating entities that are the lowest pricing available and the pricing shall remain so throughout the duration of the contract. The awarded vendor agrees to promptly lower the cost of any product purchased through TCPN following a reduction in the manufacturer or publisher's direct cost. Price increases must be approved by TCPN. However, the awarded vendor must honor previous prices for thirty (30) days after approval and written notification from TCPN if requested. All pricing submitted to TCPN shall include the two percent (2%) administrative fee to be remitted to TCPN by the awarded vendor. It is the awarded vendor’s responsibility to keep all pricing up to date and on file with TCPN. All price changes shall be presented to TCPN for acceptance, using the same format as was accepted in the original contract. IBM requests that this section be revised as follows: The Vendor agrees to provide pricing to TCPN and its participating entities that are reasonably competitive and the pricing shall remain so throughout the duration of the contract. Price increases will be honored. However, the Vendor shall honor previous prices for thirty (30) days after written notification to TCPN of an increase. All pricing submitted to TCPN shall include the two percent (2%) participation fee to be remitted to TCPN by the Vendor. It is the Vendor’s responsibility to keep all pricing up to date and on file at TCPN. All price changes shall be presented to TCPN using the same format as was accepted in the original proposal. All deliveries shall be freight prepaid, F.O.B. destination and shall be included in all pricing offered unless otherwise clearly stated in writing. Types and quantities of products are determined by the TCPN member at the time of SOW development and depend on the member’s requirements. IBM does not uplift shipping or freight expenses. Whatever freight charges are charged by the shipper is exactly what is charged to the TCPN member. IBM will be pleased to provide F.O.B. Shipping Point, Freight prepaid and Added in freight charges within the SOW to a specific TCPN member upon request once types of product, quantities, and ship-to locations are determined.

13. Warranty conditions All supplies, equipment and services shall include manufacturer's minimum standard warranty and one (1) year labor warranty unless otherwise agreed to in writing.



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14. Indemnity The awarded vendor shall protect, indemnify, and hold harmless TCPN and its participants, administrators, employees and agents against all claims, damages, losses and expenses arising out of or resulting from the actions of the vendor, vendor employees or vendor subcontractors in the preparation of the solicitation and the later execution of the contract. Any litigation involving TCPN, its administrators and employees and agents will be in Harris County, Texas. Any litigation involving TCPN’s members shall be in the jurisdiction of the participating agency. IBM requests that this section be revised to read as follows: Patents and Copyrights For purposes of this section, the term “Product” includes Materials, Machine Code, and LIC. The Cooperative Purchasing Network If a third party claims that a Product IBM provides to you infringes that party’s patent or copyright, IBM will defend you against that claim at its expense and pay all costs, damages, and attorney’s fees that a court finally awards or that are included in a settlement approved by IBM, provided that you:

1. promptly notify IBM in writing of the claim; and

2. allow IBM to control, and cooperate with IBM in, the defense and any related settlement negotiations.

Remedies If such a claim is made or appears likely to be made, you agree to permit IBM to enable you to continue to use the Product, or to modify it, or replace it with one that is at least functionally equivalent. If IBM determines that none of these alternatives is reasonably available, you agree to return the Product to IBM on its written request. IBM will then give you a credit equal to:

1. for a Machine, your net book value provided you have followed generally-accepted accounting principles;

2. for an ICA Program, the amount paid by you or 12 months’ charges (whichever is less); and

3. for Materials, the amount you paid IBM for the creation of the Materials.

This is IBM’s entire obligation to you regarding any claim of infringement. Claims for Which IBM is Not Responsible IBM has no obligation regarding any claim based on any of the following:

1. anything you provide which is incorporated into a Product or IBM’s compliance with any designs, specifications, or instructions provided by you or by a third party on your behalf;

2. your modification of a Product, or an ICA Program’s use in other than its Specified Operating Environment;



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3. the combination, operation, or use of a Product with other products not provided by IBM as a system, or the combination, operation or use of a Product with any product, data, apparatus, or business method that IBM did not provide, or the distribution, operation or use of a Product for the benefit of a third party outside your Enterprise; or

4. infringement by a non-IBM Product or an Other IBM Program alone.

Limitation of Liability Circumstances may arise where, because of a default on IBM’s part or other liability, you are entitled to recover damages from IBM. In each such instance, regardless of the basis on which you are entitled to claim damages from IBM (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), IBM is liable for no more than:

1. payments referred to in the Patents and Copyrights section above;

2. damages for bodily injury (including death) and damage to real property and tangible personal property; and

3. the amount of any other actual direct damages up to the greater of $100,000 or the charges (if recurring, 12 months’ charges apply) for the Product or Service that is the subject of the claim. For purposes of this item, the term “Product” includes Materials, Machine Code, and LIC.

This limit also applies to any of IBM’s subcontractors and Program developers. It is the maximum for which IBM and its subcontractors and Program developers are collectively responsible. Items for Which IBM is Not Liable Under no circumstances is IBM, its subcontractors, or Program developers liable for any of the following even if informed of their possibility:

1. loss of, or damage to, data;

2. special, incidental, or indirect damages or for any economic consequential damages; or

3. lost profits, business, revenue, goodwill, or anticipated savings.

Any litigation involving TCPN’s participants shall be in the jurisdiction of the participating agency.

15. Franchise Tax The respondent hereby certifies that he/she is not currently delinquent in the payment of any franchise taxes.

16. Marketing Awarded vendor agrees to allow TCPN to use their name and logo within website, marketing materials and advertisement. Any use of TCPN name and logo or any form of publicity regarding this contract by awarded vendor must have prior approval from TCPN.



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17. Supplemental Agreements The entity participating in the TCPN contract and awarded vendor may enter into a separate supplemental agreement to further define the level of service requirements over and above the minimum defined in this contract i.e. invoice requirements, ordering requirements, specialized delivery, etc. Any supplemental agreement developed as a result of this contract is exclusively between the participating entity and awarded vendor. TCPN, its agents, members and employees shall not be made party to any claim for breach of such agreement.

18. Certificates of Insurance Certificates of insurance shall be delivered to the TCPN participant prior to commencement of work. The insurance company shall be licensed in the applicable state in which work is being conducted. The awarded vendor shall give the participating entity a minimum of ten (10) days notice prior to any modifications or cancellation of policies. The awarded vendor shall require all subcontractors performing any work to maintain coverage as specified. IBM requests that this section be revised to read as follows: Certificates of insurance shall be delivered to the TCPN participant prior to commencement of work. The awarded vendor shall endeavor to give the participating entity advance notice prior to any modifications or cancellation of policies.

19. Legal Obligations It is the Respondent’s responsibility to be aware of and comply with all local, state, and federal laws governing the sale of products/services identified in this RFP and any awarded contract and shall comply with all while fulfilling the RFP. Applicable laws and regulation must be followed even if not specifically identified herein.

20. Protest A protest of an award or proposed award must be filed in writing within ten (10) days from the date of the official award notification and must be received by 5:00 pm CST. No protest shall lie for a claim that the selected Vendor is not a responsible Bidder. Protests shall be filed with the Director of TCPN and shall include the following: Name, address and telephone number of protester Original signature of protester or its representative Identification of the solicitation by RFP number Detailed statement of legal and factual grounds including copies of relevant

documents; and the form of relief requested Any protest review and action shall be considered final with no further formalities

being considered.



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21. Force Majeure If by reason of Force Majeure, either party hereto shall be rendered unable wholly or in part to carry out its obligations under this Agreement then such party shall give notice and full particulars of Force Majeure in writing to the other party within a reasonable time after occurrence of the event or cause relied upon, and the obligation of the party giving such notice, so far as it is affected by such Force Majeure, shall be suspended during the continuance of the inability then claimed, except as hereinafter provided, but for no longer period, and such party shall endeavor to remove or overcome such inability with all reasonable dispatch. The term Force Majeure as employed herein, shall mean acts of God, strikes, lockouts, or other industrial disturbances, act of public enemy, orders of any kind of government of the United States or the State of Texas or any civil or military authority; insurrections; riots; epidemics; landslides; lighting; earthquake; fires; hurricanes; storms; floods; washouts; droughts; arrests; restraint of government and people; civil disturbances; explosions, breakage or accidents to machinery, pipelines or canals, or other causes not reasonably within the control of the party claiming such inability. It is understood and agreed that the settlement of strikes and lockouts shall be entirely within the discretion of the party having the difficulty, and that the above requirement that any Force Majeure shall be remedied with all reasonable dispatch shall not require the settlement of strikes and lockouts by acceding to the demands of the opposing party or parties when such settlement is unfavorable in the judgment of the party having the difficulty

22. Prevailing Wage It shall be the responsibility of the Vendor to comply, when applicable, with the prevailing wage legislation in effect in the jurisdiction of the purchaser (TCPN or its Members). It shall further be the responsibility of the Vendor to monitor the prevailing wage rates as established by the appropriate department of labor for any increase in rates during the term of this contract and adjust wage rates accordingly.

23. Miscellaneous Either party may cancel this contract in whole or in part by providing written notice. The cancellation will take effect 30 business days after the other party receives the notice of cancellation. After the 30th business day all work will cease following completion of final purchase order. TCPN reserves the right to request additional items not already on contract at any time.

---- ------- ----- ---- - ---- - - ------------_.The Cooperative Purchasing Network

SIGNATURE FORM

The undersigned hereby proposes and agrees to furnish goods and/or services in strict compliance with the terms, specifications and conditions at the prices proposed within response unless noted in writing_ The undersigned further certifies that he/she is an officer of the company and has authority to negotiate and bind the company named below and has not prepared this bid in collusion with any other Respondent and that the contents of this proposal as to prices, terms or conditions of said bid have not been communicated by the undersigned nor by any employee or agent to any person engaged in this type of business prior to the official opening of this proposal.

Prices are guaranteed: 120 days

Company name IBM

Address 2929 N. Central Avenue

City/StatelZip Phoenix, AZ 85012

Telephone No. (480) 459-1320

Fax No. please send to email

Email address gjones @us. ibm.com

Printed name Gerlene Rhyne

Position with company Global Technology Services: Solution Representative

Authorized signature -J:JRl':n:: Accepted by The Cooperative Purchasing Network:

Term of contract . J' I I to \2 .2> \ I I\ Unless otherwise stated, all contracts are for a period of one (1) year with an option to renew annually for an additional four (4) years if agreed to by TCPN and the awarded vendor. Awarded v~r shall honor all administrative fees for any sales made based on a TCPN

her renewed or n, I_k, //1

Date "

--..77iso,-J

priS('Z A-/)~ ~ Authorized Signature Date

flt>~ EYLr A. P":&."Ac:.c:~ Print Name

TCPN Contract Number ~5QG± Use or disclosure of data contained on this page is subject to the restriction in the disclosure statement of this document .

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Tab 2 – Questionnaire Please provide responses to the following questions that address your company’s operations, organization, structure and processes for providing products and services.

1. States Covered

Bidder must indicate any and all states where products and services can be offered. Please indicate the price co-efficient for each state if it varies.

All States (Selecting this box is equal to checking all boxes below)

Alabama Montana Alaska Nebraska Arizona Nevada Arkansas New Hampshire California New Jersey Colorado New Mexico Connecticut New York Delaware North Carolina Florida North Dakota Georgia Ohio Hawaii Oklahoma Idaho Oregon Illinois Pennsylvania Indiana Rhode Island Iowa South Carolina Kansas South Dakota Kentucky Tennessee Louisiana Texas Maine Utah Maryland Vermont Massachusetts Virginia Michigan Washington Minnesota West Virginia Mississippi Wisconsin Missouri Wyoming



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2. Minority and Women Business Enterprise (MWBE) and (HUB) Participation

It is the policy of some entities participating in TCPN to involve minority and women business enterprises and historically utilized businesses (HUB) in the purchase of goods and services. Respondents shall indicate below whether or not they are an M/WBE or HUB certified.

a. Minority/Women Business Enterprise

Respondent certifies that this firm is an M/WBE Yes No

b. Historically Underutilized Businesses

Respondent certifies that this firm is a HUB Yes No

3. Residency

Responding Company’s principal place of business is in the city of Armonk State of New York (headquarters). We have multiple offices in each state.

4. Felony Conviction Notice

Please check applicable box:

A publicly held corporation; therefore, this reporting requirement is not applicable.

Is not owned or operated by anyone who has been convicted of a felony.

Is owned or operated by the following individual(s) who has/have been convicted of a felony.

If the 3rd box is checked, a detailed explanation of the names and convictions must be attached.

5. Processing Information

Company contact for:

Billing

Contact Person: Sherri George

Title: Project Administrator

Company: IBM

Address: 1503 Lyndon B. Johnson Freeway

City: Dallas State: TX Zip: 75234

Phone: (720) 395-8324 Fax: (720) 395-8324

Email: [email protected]




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Purchas e Orders

Contact Person: Sherri George

Title: Project Administrator

Company: IBM

Address: 1503 Lyndon B. Johnson Freeway

City: Dallas State: TX Zip: 75234

Phone: 720-395-8324 Fax: (720) 395-8324


Sales and Marke ting

Contact Person: Gerlene Rhyne

Title: Client Services Leader

Company: IBM

Address: 2929 N. Central Avenue

City: Phoenix State: AZ Zip: 85012

Phone: (480) 459-1320 Fax: please send to email


6. Distribution Channel: Which best describes your company’s position in the distribution channel:

Manufacturer direct Certified education/government reseller

Authorized distributor Manufacturer marketing through reseller

Value-added reseller Other





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7. Pricing Information In addition to the current typical unit pricing furnished herein, the

Vendor agrees to offer all future product introductions at prices that are proportionate to Contract Pricing.

Yes No

(If answer is no, attach a statement detailing how pricing for TCPN participants would be calculated.)

Pricing submitted includes the required TCPN administrative fee. Yes No

Vendor agrees to remit to TCPN the required administrative fee. Yes No

Additional discounts for purchase of a guaranteed quantity?

Yes No 8. Cooperatives

List any other cooperative or state contracts currently held or in the process of securing

Cooperative/State Agency Discount Offered Expires

State of Texas - DIR: Please reference http://www-304.ibm.com/easyaccess3/tx

Communication and Networking Products: DIR-SDD-1320

Avaya HW – 39% Avaya phones/call center – 24% Juniper – 29%

01/07/11

IBM hardware and related services: DIR-SDD-953

Various 04/20/12

IBM software: DIR-SDD-633 Various 04/09/11

Texas Deliverables-Based IT Services (DBITS) DIR-SDD-1003

Various 07/08/11

Data Communications and Telecommunications Networking Equipment and Related Services DIR-SDD-1523

Various 11/30/11

TCPN – Contract # R4824 Cisco- 39 %; APC – various; Nortel – various; BNI: 26%: Tanberg - various

WSCA – Cisco Various 5/31/2014

http://www-304.ibm.com/easyaccess3/tx�

http://www-304.ibm.com/easyaccess3/tx�



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Tab 3 – Company Profile

Information about Your Company

Please provide the following:

1. Company’s official registered name.

International Business Machines Corporation (IBM)

2. Brief history of your company, including the year it was established.

In business for over 99 years, IBM was organized to do business in Endicott, New York on June 16, 1911 and is incorporated in the State of New York. As a publicly traded corporation, IBM common stock is listed on the New York Stock Exchange, the Chicago Stock Exchange, and outside the United States. IBM is a large, multinational corporation with significant activities in almost every aspect of the information technology business in 170 countries around the world. IBM is in the business of helping customers solve problems through the use of advanced information technologies.

IBM is a large, multinational corporation with significant activities in almost every aspect of the information technology business in almost every free country in the world. IBM is in the business of helping customers solve problems through the use of advanced information technologies. The company operates primarily in the single industry segment that creates value by offering services, software, systems, products, and technologies. With 2009 revenues of $95.8 billion, Net Income of $13.4 billion, and with total assets of $109 billion, IBM Corporation demonstrates its financial strength and the ability to perform on a long-term basis.

We have a large and highly skilled work force that is able to support each client’s information technology requirements on a global basis. IBM employs approximately 399,409 people worldwide.

IBM does business and has a contact presence in 181 of the world's 193 countries and also in 29 other geographical entities. IBM has either owned or leased space in nearly 2,000 different street addresses in 88 of the world's lands (77 countries, 11 territories).

As a globally integrated innovation company, IBM serves the needs of enterprises and institutions worldwide. The majority of IBM's revenue, excluding the company's original equipment manufacturer (OEM) technology business, occurs in industries that are broadly grouped into six sectors: Financial Services (Banking, Financial Markets, Insurance); Public (Government, Healthcare, Life Sciences); Industrial (Aerospace and Defense, Automotive, Chemical and Petroleum, Electronics); Distribution: (Consumer Products, Retail, Travel and Transportation); Communications (Telecommunications, Media and Entertainment, Energy and Utilities); Small and Medium Business (mainly companies with less than 1,000 employees).



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Our four lines of business are IT services, business consulting, hardware, and software. We draw from a broad array of industry and competency-based business consulting and technology skills, including an unsurpassed Research and Development capability, to provide companies with the right skills, for the right projects, in the right place, and at the right time.

The company’s major operations comprise: a Global Technology Services segment; a Global Business Services segment; a Software segment; a Systems and Technology segment; and a Global Financing segment. Global Services is a critical component of the company’s strategy of providing IT infrastructure and business insight and solutions to clients.

3. Company’s Dun & Bradstreet (D&B) number.

IBM’s Dun and Bradstreet number is: DUNS 00-136-8083.

4. Company’s organizational chart of those individuals that would be involved in the contract.

Corporate OrganizationJuly 2010

Chairman, President& Chief Executive Officer

S. J. (Sam) Palmisano

Board of Directors

Global Business Services

Systems &Technology Group

Middleware Software

Senior Vice PresidentR. J. (Robert) LeBlanc

Senior Vice PresidentR. F. (Frank) Kern III

Marketing & Communications

Senior Vice PresidentJ. C. (Jon) Iwata

Strategy &Enterprise Initiatives

Senior Vice PresidentC. F. (Colleen) Arnold

Vice President & General Manager

E. (Erich) Clementi

Application Management Services

Senior Vice PresidentR. (Rod) Adkins

Software Solutions Group

Senior Vice PresidentM. D. (Mike) Rhodin

Enterprise Transformation

Senior Vice PresidentL. S. (Linda) Sanford

Global Financing

Vice President & General ManagerR. (Bob) Zapfel

Services Delivery

Senior Vice PresidentT. (Tim) Shaughnessy

Senior Vice President& Group Executive

M. E. (Mike) Daniels

Software & Systems

Senior Vice President& Group ExecutiveS.A. (Steve) Mills

Services

Senior Vice President& Group Executive

V. M. (Ginni) Rometty

Finance & Enterprise Transformation

Senior Vice PresidentM. (Mark) Loughridge

Human Resources

Senior Vice PresidentJ.R.(Randy) MacDonald

Legal & Regulatory Affairs

Senior Vice President& General CounselR. C. (Bob) Weber

Research& Intellectual Property

Senior Vice PresidentJ. E. (John) Kelly III

Sales, Marketing & Strategy

Figure 2: IBM Corporate Organization Chart



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5. Corporate office location.

International Business Machines Corp. New Orchard Road Armonk, NY 10504

a. List the number of sales and service offices for states being bid in solicitation.

IBM has many offices, subcontractor and home offices located across all of the United States. A list of representative offices in Arizona, New Mexico, Colorado, and Texas is provided as a sampling of what is available within each state across the US.

Arizona Locations:

Phoenix: 2929 N. Central Avenue, Phoenix, AZ 85012

Tucson: 9000 South Rita Road, Tucson, AZ 85744

New Mexico Locations:

Albuquerque: 2155 Louisiana Blvd. NE, Suite 10500, Albuquerque, NM 87110

Colorado Locations:

Boulder: 6300 Diagonal Highway, Boulder, CO 80301, (303) 924-6300

Colorado Springs: 90 South Cascade Avenue, Suite 800, Colorado Springs, CO 80903

Denver: 4700 S. Syracuse Street Denver, CO 80237

Texas Locations:

Amarillo: 7201 I-40 West, Suite 220, Amarillo, TX 79106

Austin: 11400 Burnet Rd., Austin, TX 78758-3415

Austin Branch: 400 West 15th Street, Suite 1200, Austin, TX 78701

Austin Research: 11501 Burnet Road, Austin, Texas 78758

Coppell: 1177 South Belt Line Rd., Coppell, TX 75019

Dallas: 1503 LBJ Freeway, Dallas, TX 75234

Dallas Data Center: 1000 Belleview, Dallas, TX 75215

Dallas Diplomat: 13800 Diplomat Dr., Farmers Branch, TX 75234-8812

El Paso: 4141 Pinnacle, Suite 107, El Paso, TX 79902



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Houston Kurland: 12301 Kurland Drive, Suite 301 Third Floor, Houston TX 77034-4812

Houston Two Riverway: Two Riverway, Suite 200 and 825, Houston, TX 77056

Lubbock: 5214 68th Street, Lubbock, TX 79424

San Antonio: 911 Central Parkway North, Suite 100, San Antonio, TX 78232

Tyler: 3800 Paluxy Drive, Suite 445, Tyler, TX 75703

IBM would offer these same prices, terms and conditions in other states where TCPN becomes active.

b. List the names of key contacts at each with title, address, phone and e-mail address.

There are many representatives from the different IBM organizations at each office. Please contact 1-800-IBM-4YOU and they can supply one, or contact Gerlene Rhyne at (480) 459-1320 and she can help direct you to the right resource within each state across the US.

6. Define your standard terms of payment.

Payment is due upon receipt of invoice.

7. Who is your competition in the marketplace?

Whom we compete with depends on the solution scope and locations involved. In small, rural areas, we often compete with small firms. With solutions that are broader in scope and involve multiple locations, we tend to compete with other systems integrators.

8. What is your market share?

IBM is publicly recognized as a global leader in Information Technology. We measure our success through three criteria:

1. Market share – We lead in most product and service categories in which we compete

2. Analyst publications – Our products and services are recognized publicly for our innovation, quality and ability to delivery

3. Customer satisfaction – IBM has built a world class reputation for high service through a committed focus on exceeding client expectations

IBM neither provides market share information regarding IBM’s position and any competitor’s status nor any forecast market share data. All financial information that is released outside of IBM may be found in IBM’s Annual Report which may be viewed at: http://www.ibm.com/annualreport/

http://www.ibm.com/annualreport/�



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9. Are you gaining market share, losing market share, or maintaining market share?

Please reference #10 below.

10. What is your strategy to increase market share?

Despite the volatility of the information technology (IT) industry over the past decade, IBM has consistently delivered superior performance, with a steady track record of sustained earnings per share growth. The company has shifted its business mix, exiting commoditized segments while increasing its presence in higher value areas such as services, software and integrated solutions. As part of this shift, the company has acquired over 100 companies this past decade, complementing and scaling its portfolio of products and offerings.

IBM’s clear strategy has enabled steady results in core busi-ness areas, while expanding its offerings and addressable markets. The key tenets of this strategy are:

Deliver value to enterprise clients through integrated busi-ness and IT innovation

Build/expand strong positions in growth initiatives

Shift the business mix to higher value software and services

Become the premier globally integrated enterprise

These priorities reflect a broad shift in client spending away from “point products” and toward integrated solutions, as companies seek higher levels of business value from their IT investments. IBM has been able to deliver this enhanced client value thanks to its industry expertise, understanding of clients’ businesses and the breadth and depth of the company’s capabilities.

IBM’s growth initiatives, like its strengthened capabilities, align with these client priorities. These initiatives include Smarter Planet and Industry Frameworks, Growth Markets, Business Analytics and Cloud Computing. Each initiative represents a significant growth opportunity with attractive profit margins for IBM.

Smarter P lane t and Indus try Frameworks

Smarter Planet is an overarching strategy that highlights IBM’s differentiated capabilities and generates broad based demand for the company’s products and services. Smarter Planet encapsulates IBM’s view of enterprise IT’s next major revolution: the instrumentation and integration of the world’s processes and infrastructures from energy grids and pipelines to supply chains and traffic systems. The massive amount of data these systems are generating can now be captured and analyzed. This infusion of intelligence enables more efficiency, productivity and responsiveness.

Clients seeking these “smart” solutions value IBM’s deep industry and process expertise, powerful back-end systems and data analytics, complex systems integration capability and unique research capacity.



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IBM’s Industry Frameworks create a flexible software foun-dation for developing, acquiring and deploying smart industry solutions. Each framework supports multiple solutions, enabling fast, efficient and tailored capabilities in support of clients’ busi-ness needs. These frameworks represent a proven technique for the company to engage with its clients, driving sustained growth and high business value. They cover a wide variety of industries and domains, most of which are directly tied to Smarter Planet.

Growth Markets

The company has benefited from its investments over the past several years in growth markets. The focus now is on geographic expansion of IBM’s presence; on specific industry verticals of the highest impact and opportunity; on countries’ build-out of infra-structure aligned with their national agendas; and on creating markets and new business models to serve the different require-ments that exist in these emerging countries.

In order to support this growth, IBM is continuing to invest significantly in these markets to expand capacity and develop talent. At the same time, IBM is expanding and benefiting from large teams of talent with global missions of delivery. The com-pany continues to deepen its research and development (R&D) teams to design for the unique challenges and rapid growth facing these markets.

Bus ines s Analytics and Optimization

Business optimization through the application of advanced analytics is emerging as another major category of business value. It succeeds earlier generations of backoffice automation, basic enterprise resource planning and traditional business intelligence. Advanced analytics allow clients to see patterns in data they could not see before, understand their exposure to risk and pre-dict the outcomes of business decisions with greater certainty.

IBM’s approach is end-to-end, providing cross-enterprise as well as industry based analytics solutions. IBM has established the Business Analytics and Optimization practice, leveraging IBM consulting capabilities and software products, along with systems and research assets. IBM’s breadth of expertise uniquely positions the company for revenue and profit growth.

Cloud Computing

“Cloud” is an emerging consumption and delivery model for many IT related services. Clients are attracted to its improved economics, flexibility and user experience. Traditional enterprise IT will increasingly integrate with these new cloud deployments, delivered as services via the Internet (also known as public clouds) or behind a firewall (private clouds). In discussions with enterprise clients, most are initially focused on private cloud implementations, the middle ground between the traditional enterprise IT and public clouds.



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IBM is helping clients determine how to leverage cloud computing to achieve business advantage. The company provides a full set of capabilities, from support in designing and implementing cloud solutions, to services for running and managing them if desired. IBM is applying its deep experience in critical areas such as security, reliability and innovation to deliver differentiated value. The company is also investing in new cloud initiatives tailored to particular industries, in conjunction with its partners and clients, to deliver cloud business services directly to the market. By providing deployment choice, optimizing solutions based on workload characteristics and delivering complete service management capabilities, IBM is positioned as the leading cloud service and infrastructure provider for enterprises.

11. What differentiates your company from competitors?

Our competitive advantage is our global experience, our infrastructure, our knowledge, and most importantly, our people. IBM Global Services is one of the largest multi-vendor, professional services and technical support organizations in the world. IBM's investment in IT services and "best practices" processes are the most extensive in the industry.

IBM Key Differentia tors

IBM offers the broadest suite of building blocks in the industry to enable all types of technology deployments including rapid deployments. We feel IBM is uniquely positioned to provide you with an end-to-end solution portfolio which includes:

Our global breadth enables us to call on specialized resources in a timely fashion and leverage the industry’s largest knowledgebase. Our structured yet flexible implementation methodology is well honed through repetition and experience, and enables us to deliver complex projects on time and on budget.

Wealth of industry knowledge through specialization yielding a comprehensive understanding of how technology becomes a competitive advantage in the marketplace and how technology impacts an enterprise’s core business processes.

IBM has eight research laboratories worldwide, and has cumulatively produced more research breakthroughs than the rest of the industry combined. In 2009, for the seventeenth consecutive year, IBM received the most U.S. patents.

IBM has completed hundreds of customer engagements to rapidly deploy technology in their environments.

Industry-leading support and service infrastructure to provide the right level of assistance for any situation: from 7x24 central help desk support to on-site skilled resources.

12. Describe how your company will market this contract if awarded.

IBM has been working with and contracting through TCPN for many years. We will publish and host an education session internally to communicate the content of this new contract and remind our public sector resources how to leverage



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TCPN contracts effectively wherever possible. We will also continue to educate new staff and potential clients on the benefits of working with TCPN. We also have an extensive partner network, including over 2000 Business Partners, subcontractors and vendors that will also be notified of the TCPN membership, process and value so they can advise and recommend to customers.

13. Describe how you intend on introducing TCPN to your company.

IBM has been working with and contracting through TCPN for many years. There is no introduction necessary, but we will continue to educate.

14. Describe your firm’s capabilities and functionality of your on-line catalog/ordering website.

Solutions with our client tend to be complex in nature, so we anticipate that direction interaction with the client will be necessary to achieve their desired results of the project.

15. Describe your company’s Customer Service Department (hours of operation, number of service centers, etc.)

IBM’s Maintenance and Technical Support Centers are available to our customers seven days a week, 24 hours per day in over 160 countries across the globe. Please refer to the chart below. For support related to the specific services defined in this RFP response, the first point of contact will be the assigned IBM Project Manager for the project. The Project Manager will have access to the various support centers both technical and administrative.

Figure 3: Maintenance and Technical Support Services



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Green Initiatives

We're committed to helping to build a cleaner future!

According to the U.S. Census Bureau, the world population is expanding at a mind-boggling rate. The world reached 1 billion people in 1800; 2 billion by 1922; and over 6 billion by 2000. It is estimated that the population will swell to over 9 billion by 2050. That means that if the world’s natural resources were evenly distributed, people in 2050 will only have 25% of the resources per capita that people in 1950 had.

The world has a fixed amount of natural resources - some of which are already depleted. So as population growth greatly strains our finite resources, there are fewer resources available. If we intend to leave our children and grandchildren with the same standard of living we have enjoyed, we must preserve the foundation of that standard of living. We save for college educations, orthodontia, and weddings, but what about saving clean air, water, fuel sources and soil for future generations?

As our business grows, we want to make sure we minimize our impact on the Earth's climate. So we’re taking every step we can to implement innovative and responsible environmental practices throughout TCPN to reduce our carbon footprint, reduce waste, energy conservation, ensure efficient computing and much more. To that effort, we ask respondents to provide their companies environmental policy and/or green initiative.

At IBM, our approach is twofold: we are working to make our existing products and processes more efficient for both the environment and for business, while also developing new innovations that can help the world become smarter, drive economic and operational improvements, increase accountability and lessen environmental impact.

Today's energy- and climate-related issues are at the top of our strategic agenda. IBM solutions can help customers reduce costs and systemically minimize energy, water, carbon emissions and waste. IBM is helping customers to become more energy efficient, implement new ways to source, manufacture and distribute goods and services in a more sustainable manner, enable safe and renewable sources of energy and manage resources at a macro level, transforming entire industries. IBM takes a holistic approach to our planet's challenges that combines our innovative technology, deep business insight, and industry expertise. Together, we can enhance the sustainability of business—and our planet.

Attached is a document outlining 40 years of IBM Environmental Leadership that illustrates our commitment to environmental responsibility and innovation.

40_Years_of_IBM_Environmental_Leaders



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IBM Environmenta l Affa irs Polic y

A Commitment to Leaders h ip Built upon Res pec t

IBM is committed to environmental affairs leadership in all of its business activities. IBM has had long-standing corporate policies of providing a safe and healthful work place, protecting the environment, and conserving energy and natural resources, which were formalized in 1967, 1971 and 1974 respectively. They have served the environment and our business well over the years and provide the foundation for the following corporate policy objectives:

Provide a safe and healthful workplace and ensure that personnel are properly trained and have appropriate safety and emergency equipment.

Be an environmentally responsible neighbor in the communities where we operate, and act promptly and responsibly to correct incidents or conditions that endanger health, safety, or the environment. Report them to authorities promptly and inform affected parties as appropriate.

Conserve natural resources by reusing and recycling materials, purchasing recycled materials, and using recyclable packaging and other materials.

Develop, manufacture, and market products that are safe for their intended use, efficient in their use of energy, protective of the environment, and that can be reused, recycled or disposed of safely.

Use development and manufacturing processes that do not adversely affect the environment, including developing and improving operations and technologies to minimize waste, prevent air, water, and other pollution, minimize health and safety risks, and dispose of waste safely and responsibly.

Ensure the responsible use of energy throughout our business, including conserving energy, improving energy efficiency, and giving preference to renewable over non-renewable energy sources when feasible.

Participate in efforts to improve environmental protection and understanding around the world and share appropriate pollution prevention technology, knowledge and methods.

Utilize IBM products, services and expertise around the world to assist in the development of solutions to environmental problems.

Meet or exceed all applicable government requirements and voluntary requirements to which IBM subscribes. Set and adhere to stringent requirements of our own no matter where in the world the company does business.

Strive to continually improve IBM's Environmental management system and performance, and periodically issue progress reports to the general public.

Conduct rigorous audits and self-assessments of IBM's compliance with this policy, measure progress of IBM's environmental affairs performance, and report periodically to the Board of Directors.



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Every employee and every contractor on IBM premises is expected to follow this policy and to report any environmental, health, or safety concern to IBM management. Managers are expected to take prompt action.

Vendor Certifica tions (if applicable )

Provide a copy of all current licenses, registrations and certifications issued by federal, state and local agencies, and any other licenses, registrations or certifications from any other governmental entity with jurisdiction, allowing respondent to perform the covered services including, but not limited to licenses, registrations or certifications. Certifications can include applicable M/WBE, HUB, and manufacturer certifications for sales and service.

Technology integration services do not typically require specific licenses or registrations to deliver these services in school districts or state and local agencies. If these are required IBM will either secure the required licenses and registrations or retain a business partner who has them.



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Tab 4 – Product/Services Vendor(s) shall, at the request of any member institution, perform and provide these products and/or covered services under the terms of this agreement. The supplier shall assist the end user with making a determination of their individual needs, as stated below. The following is a list of suggested (but not limited to) categories.

Please Note: IBM's Corporate Safety Policy states that IBM is committed to "provide safe products for our customers." IBM's Product Safety Standards document our requirements and responsibilities. The two primary requirements are certification of hardware by a nationally recognized testing lab (like UL or ETL) and compliance with appropriate IBM Product Safety Standards. Compliance is mandatory and must be satisfied prior to product shipment to our customers. It is our assumption that all the non-IBM hardware included in this proposed solution will fully comply with IBM's Product Safety Standards. If the non-IBM hardware does not fully comply then we will attempt to negotiate a suitable replacement that will comply.

Wire les s Services

IBM Network Integration and Deployment Services for WLAN can deliver dynamic and affordable solutions that leverage the value of TCPN participants’ current wired networks, extending reach and connecting mobile workers. Our network integration savvy and direct relationships with leading networking equipment suppliers contribute to WLAN solutions that are cost-effective, easy to deploy, adaptable, scalable and manageable

Technological maturity, standardization and interoperability have made mobility the rule for the enterprise. Highly efficient, on the move people require anywhere, anytime access to information technology, internet services and business applications. Organizations can no longer afford strictly the inflexible, perpetual limitations of traditional, wired local area networks (LAN).

WLAN is designed to alleviate the boundaries of wires and their associated infrastructure. Wired solutions require far more cable and can take weeks longer to install than a WLAN. With a wireless solution you can achieve network access in seemingly inaccessible areas—simply and fast. We can help you deploy wireless solutions regardless of confined space, building or construction-related issues or the uncertainty of upcoming moves or temporary offices. In buildings such as historic landmarks or buildings with asbestos where invasive wiring may be difficult, costly or impossible, WLAN provides a convenient and cost-effective alternative.

An initial investment in WLAN can pay for itself in less than a year because installation expenses and lifecycle costs are significantly lower than for wired networks. Industries and enterprises with dynamic environments that require frequent moves, additions and changes can reap added long-term savings by retaining and adding connectivity without the cost of re-cabling. Our comprehensive understanding of applications, outsourcing and network management also helps save time and money throughout the process of designing and implementing your WLAN solution.



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During a typical IBM WLAN engagement, IBM will conduct Site Surveys to determine installation requirements. IBM will procure, configure and perform a system test of the wireless equipment. IBM will then perform the physical installation of the WLAN equipment at the designated site, as well as configure and test the WLAN equipment.

High Bandwidth Infras truc ture

Service Des cription

IBM provides High Bandwidth Infrastructure through a number of methods. IBM is defining this category to be “connectivity between distinct physical locations with speeds at OC3 or greater.” This type of bandwidth capability is important to clients seeking an infrastructure to unify voice, video, and data over a single transport mechanism. Currently IBM offers this service in two formats (each with specific geographic limitations):

Wireless (licensed point to point) – IBM will provide OC3-OC12 connectivity (limited by distance and signal loss due to atmospheric conditions) to connect sites together for the transport of digital voice, video, and/or data.

Wireless (unlicensed and shared) – IBM will provide up to Fast Ethernet (100Mb) connectivity (limited by distance and signal loss due to atmospheric conditions) to connect sites together for the transport of digital voice, video, and/or data.

Technologies

WiBB: Licensed, unlicensed and MESH

Wire les s Broadband Services

IBM and its partners have a long history of developing converged solutions for various Public Sector clients. These projects include Priority One E-Rate Broadband Wide Area Networks, Voice over IP (VoIP) Telephony, Distance Learning, and Internet services provided through fiber optical and FCC licensed wireless Ethernet services to K-12 schools throughout the United States. These services also support key sub-elements known as Middle Mile and Last Mile networks.

Middle mile infrastructure is essential for bringing broadband to communities that were previously isolated or had only rudimentary connections. Once in place, many of these networks will provide a level of security and safety to the communities by providing interoperability between first responders and/or enhancing communications capabilities by connecting state and local government agencies onto one network.

Last Mile is the final leg of a network delivering connectivity from a communications provider to a customer premises. IBM provides services to both the Wireless and Wired subsets of these market segments. In the Wired subset, we focus on the Fiber to the Home (or premises) group. IBM is experienced at engineering, integrating, installing and maintaining the wired and wireless backhaul architectures being deployed to meet client requirements.



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IBM and its partners can offer a variety of WiBB and Mesh products from partners like Cisco Systems, Aruba Networks and Motorola.

The combination of our services and broad product selection can readily address projects that include:

WiFI

WiMAX

Cellular

Microwave

Mesh

Data collection, RFID and printers

IBM and its partners have designed and implemented RFID projects for the warehouse and loading dock, as well as indoor customer-facing and carpeted environments. Fixed, mobile and handheld RFID readers have helped our clients maximize visibility into enterprise assets.

RFID Solutions for the Public Sector focus on safety of those in education. School bus routes should be predictable, but they always need optimization while making safety the top priority. An RFID implementation can help a school board validate whether a bus is following its preset route and determine metrics around schedule adherence. In addition, they can access telemetry functions that determine how many times the safety arms on the front of the buses are raised and lowered.

An RFID solution can provide better safety for students and drivers alike, greater route optimization and efficiency, improved communications with parents in the event of a bus breakdown.

Better route optimization can reduce costs on gas consumption, maintenance and insurance.

A fleet management solution can also be integrated with an RFID student card system. The system would record when and where students boarded and disembarked from a school bus, thereby preventing students getting on the wrong bus, accidentally dropped at the wrong stop or, most important, left behind on an empty bus.

IBM services associated with these projects are based upon our Wireless Methodology which is comprised of two phases which are described in the sections of this tab labeled “Site Survey” and “Installation”.

IBM partners with Motorola for Data Collection, RFID and printer products.



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Indoor WLAN, networking and VoIP

IBM can provide services which cover all aspects of a WLAN project. We have a number of highly skilled WLAN, networking and VoIP Architects, Engineers, and Technical Specialists. Our teams of specialists have the expertise and methodology to focus on the WLAN and Network design and integration into the client’s existing LAN or to create a completely new WLAN/LAN in a “Greenfield” site.

The typical solution for this technology category features a combination of wireless and cabled networking components and specifically tailored services to design, implement, and integrate WLAN, LAN and associated applications, such as VoIP.

This is accomplished through a series of defined steps.

Prior to system deployment, IBM WLAN/LAN/VoIP Specialists will conduct a series of workshops. These workshops will explore the communication needs of each job function.

IBM is well positioned to meet and exceed client expectations, with a dedicated team of resources that have the right balance of technical and consultative skills. Our proven experience and solution approach for Vocera deployments resulting in a successful project deployment.

IBM offers WLAN, LAN and VoIP products from Cisco Systems, Aruba Networks, Motorola, and Juniper Networks. Additional information about our services is described in this Tab under sections titled “Site Survey” and “Installation”.

IP video surveillance/security solutions

IP Video Surve illance/Security Solu tions

As an integrator, IBM has expert experience with physical and video security systems. We have deployed integrated solutions in New York City, the City of Chicago and the NYC Board of Education, to name a few, which have made those customers safer and more efficient in the provision of their services under the umbrella of relevant surveillance and analytic technology.

IBM works with several leading hardware and software digital surveillance companies in building a comprehensive Digital Video Management Solution. IBM strives to innovate for the safety of its customers in these perilous times. We offer these qualifications to you in order to help you meet those same demands.

Security threats to people as well as critical infrastructure are an ever increasing concern in the geo-political environment in which we live. While the demand for continuous active monitoring of high value targets and populations increases, the ability to continually add security personnel to meet demand becomes impossible. It is necessary to provide advanced technological tools to increase the effectiveness of security professionals. These tools assist in real-time response to situations, provide investigative aids to speed forensic analysis, and record historical intelligence to detect patterns and anomalous behavior.



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Video systems have become critical to allow professionals the ability to monitor and protect people and infrastructure, but for the most part these systems are reactive in nature. The systems record video for review in an investigative nature post-event. When something happens, detectives and investigators review potentially 100s or 1000s of hours of video to cull out information and intelligence.

IBM’s Smart Vision Suite (SVS) analytics along with world class video management systems is at the core of the IBM Video platform. This powerful system gives security professionals advanced tools to greatly improve their effectiveness by giving them the ability to be alerted when a designated behavior or event occurs. It also gives you the ability to have a full index of events consolidated across camera views that can be very quickly searched and analyzed. For example, “show all the occurrences of a blue car entering the facility between 8:00AM -10:00AM over the last 4 days.” In the past this type of question could only be answered by reviewing many hours of video.

Smart Vision Suite provides an open and extensible service oriented architecture which is designed to bring the very latest and best technologies in vision computing to our clients. IBM provides advanced components and integrates partner technologies, where appropriate, so that our clients can have the best capabilities available without having to change the core framework. The resulting customized solutions provide advanced capabilities to speed investigations, detect vulnerabilities and improve the overall security posture of a city. At the same time, efficiency of security professionals is increased and operational costs are controlled.

IBM’s SVS has the ability to analyze video streams and capture information about events that occur in the field of view where it can then consolidate information about each event across 100s of cameras into a central intelligence database for analysis. SVS also has the ability to instantly alert security personnel when a pre-defined event occurs and at the same time it captures information on other events in the field of view.

IBM is unique in its ability to not only trigger alerts but also to capture information on each event. The technology that analyzes the frames of video to cull out activity is commonly referred to as analytics. SVS is an open and extensible framework for event-based analysis. It is a comprehensive solution that includes:

Video management system

Real-time video analysis

Highly configurable alert definitions

Event capture and creation of meta-data indexing

Advanced searching capabilities

Advanced event summarization and visualization

Open framework for integrating sensors and events streams

Ability to integrate transactional data

Highly scalable and extensible architecture built on IBM’s WebSphere platform



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Advanced system management capabilities

High performance intelligence core built on IBM’s DB2 database platform

IBM’s Produc t Diffe ren tia tors

IBM’s Smart Vision Suite has exclusive differentiators in the marketplace today. SVS’s open and extensible framework for event capture allows IBM to integrate its own world class analytics as well as bring to our clients the very best from partners who provide very specialized analytics such as license plate recognition and face capture.

IBM’s ability to capture information, not only on predefined behaviors but also on all other events, and consolidates them for advanced search is a unique capability that today only exists in SVS. This allows security professionals to do forensic analysis as well as data analysis and also to detect patterns that may predict security vulnerabilities

SVS has the ability to easily integrate information from other types of environmental sensors as well as transactional information technology systems. The central intelligence store is built based on an extensible schema so information can be merged to create a comprehensive set of records about a particular event which may include information taken from video, sensor data, and transactional systems data. This allows environmental information to be turned into intelligence.

Our networked surveillance solution approach brings combined economic and functional advantages through the use of an effective, flexible architecture. From end to end, the layers described below provide an adaptive and consistent approach to this video system with the best options for immediate success, long-term viability, and overall economics. The functions of these layers from end to end are described below and depicted in the figure. Components and design elements are more fully elaborated in the sections below this overview, each devoted to the aspects of a particular layer.

Digital Video Transport Aggregation

& Storage Video User Application

Capture the Videowith cameras

Bring video into digital formEasily moved around, stored, accessed, and managed

Move Video Data On a network as a centralized or distributed asset

EnterpriseVideo AssetData Management, Managed Access,Bookmarked Evidence

Provide Centralized or VirtualizedStorageFor short-term retrieval, long-term retention

Use Video AssetMonitor video streams, Investigate incidents, Administer and Manage system

Figure 4: Overview of System Architecture Layers



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Digital Video Layer – The digital video layer provides the capture of visible scene as the information input to the system. Components comprising this layer are the cameras and camera placements. Video content carried through this layer is output in digital form to enable it to be readily moved around the network and stored to serve the users of the system. Components in this layer include IP cameras and encoding devices that transform captured video passed from the Source layer into digital IP form before then passing it to the next layer. Our approach to physical media, between camera source and encoder, includes video-over-twisted-pair solutions that drive cost out of the physical media implementation and adds flexibility enhancements to make new network video physical media “future proof” as well.

Transport Layer – The transport layer is provided by an IP network -- wireless, wired, or a combination that enables cost effective and flexible transport of the video images. Components at this layer include the wireless IP network transmitters, repeaters, and receivers, as well as the wired network components. This layer can later be modified to facilitate wireless access by mobile users.

Aggregation and Storage Layer – Tiered storage architecture enables the storage archive to be placed in a manner that balances the simplicity of centralized storage with the challenges posed by distribution, distance, and disaster recovery. This architecture can reduce networking requirements for video surveillance platforms. Clearly, storing the video on devices close to the camera can reduce bandwidth requirements and increase feasible ranges for video capture rates and quality.

Video User Application Layer – Access to the video stored or captured by the surveillance platform is provided through an intuitive web interface. The application controls access and allows users to locate video sources for viewing live video or allows users to search for recorded video. At this application “backend,” effective network-based messaging and integration between video and other systems such as intrusion systems and access control systems are often most practical.

Mobile and rugged computing

Services

Government agencies improve the overall safety and efficiency of the communities they serve and the government workers who serve them. Mobile Computing Solutions deliver information seamlessly to the hands of first responders and other agency personnel, providing better information to support better decisions and better outcomes; and workers stay focused on the mission, not the technology. Combined with a full suite of wide area, broadband and local area networks ensure always available, anywhere reliability for mission-critical workers throughout government agencies, from law enforcement and fire departments to federal and state administration, education, and transportation. A wide range of enterprise and rugged industrial mobile computing devices with a comprehensive range of capabilities, including voice and data, allows you to choose the most cost-effective device for each application. Regardless of how many different devices you might need to deploy, a single platform enables the centralized and remote management



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capabilities needed to maximize user uptime and reduce the complexities and costs typically associated with the management of mobile devices.

From warehouse workers taking inventory to first responders in the field, our comprehensive solution offerings, IBM will help you with the right device with the right feature set and level of durability for cost-efficient mobility. Whether you need small, durable and easy-to-carry mobile devices primarily designed for single-task indoor use or rugged all-in-one multi-mode wireless devices that can deliver dependable performance despite the most demanding field conditions, IBM can help you provide a mobile computer that is just right for the job.

Tech Support

IBM offers various levels of Technical Support for the variety of products we use. In some cases we provide the Tech Support services directly. In other scenarios IBM will coordinate with the vendors to define the optimum Tech Support structure for our clients.

Remote Managed Services are also available and will be customized for each specific client location once the project scope is defined.

Engineering

IBM people are the core of our services expertise. We have people on staff with years of experience in Wireless and Cabled network environments. These positions include Architects, Engineers, and Technical Specialists. For each project we leverage the optimum combination of skills to address the defined requirements. We also can tap into carefully selected partner teams, if required, to augment our team when extremely large projects have a very short implementation schedule.

Staging

IBM recognizes the importance of staging and logistics services. Our Customer Service Center (CSC) has many years experience on a variety of projects in a number of industries. The benefits of the CSC are listed below.

CSC integration benefits:

Factory model is scalable for volume and flexible for modifications

Centralized control of assets mitigates inventory

Single Project Manager understands Clients end to end operation

Multiple Client experience allows for Delivery best practices

Rochester CSC offers 200,000 square feet in an IBM Secured facility:

Secured badge readers and cameras – Access limited to CSC employees only – 24 x 7 monitoring

Physical and Logical Disaster Recovery Plan

ISO 14001



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Network connectivity includes:

Installation of T1 lines

Yellow Zone lines available

VPN options

Rochester CSC provides single point of contract: CSC project manager manages your contract through all phases

Mapics Logistics System

Provides complete inventory tracking

Provides complete order process

All serialized equipment is received inbound by serial number and scanned outbound by serial number

Customer web portal for immediate access to receipts, inventory status and shipment detail

Customized reports upon request

Document Process Flows

ISO 9001 Certified

Site Surveys

IBM Wireless Site Survey services are conducted based upon a methodology which is comprised of the following Activities and Tasks.

Project Management – The purpose of this activity is to provide a Project Manager who will establish a framework for project communications and reporting contractual activities.

Wireless Planning and Design Services – These Services are based on the following assumptions, in addition to those listed in the “General Assumptions” section of this SOW:

Wireless Planning – The purpose of this activity is to review and document your objectives for the implementation and utilization of wireless technology, and to develop a plan for site survey and system design preparation activities.

– Gather requirements

– Develop Wireless Site Survey Plan

– Conduct Wireless Site Survey

– Wireless Network Design



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The Deliverable Materials resulting from the successful completion of this project will be:

Status Reports

Wireless LAN Network Assessment

Wireless LAN Site Survey Plan

Wireless LAN Site Survey Report

Wireless LAN System Design

Installations

The following is an outline of the services associated with Wireless Installation projects.

Our Wire les s Ins ta lla tion and Configura tion Approach

Ac tivity 1 - S ite Readines s Review

The purpose of this activity is to ensure site readiness for the installation of the network infrastructure.

Task 1 - Review and Document Plans

Task 2 - Perform Walk-through Site Survey

Activity 2 - Data and Power Cabling

The purpose of this activity is to install Category 5e/6 or fiber optic LAN cabling and power cabling (if required), in each proposed Access Point location.

Task 1 - Cabling Implementation

Activity 3 - Equipment Procurement, S tag ing, Configuration and Ins talla tion

The purpose of this activity is to perform the physical installation of the wireless LAN equipment at your site(s).

Task 1 - Procure and Stage Equipment

Task 2 - Configure, Test and Ship Equipment

Task 3 - Install Equipment



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Activity 4 - Sys tem Configuration and Tes t

The purpose of this activity is to configure remaining wireless LAN equipment, installed at your site(s), and to conduct the system test.

Task 1 - Configure Switches/Hubs, Access Point(s) and Wireless Adapters

Activity 5 - Sys tem Tra in ing

De live rable Mate ria ls

The Deliverable Materials resulting from the successful completion of this project will be:

Status Reports

Walk-through Site Readiness Checksheet(s)

Asset Documentation Listing

RF System Test document

Logistics

IBM understands the value of a tight linkage between the project staging and logistics. Please review the description of our capabilities under the “Staging” bullet shown above.

Repair Services

IBM coordinates warranty services and maintenance services with the specific WLAN/LAN/WAN product vendors whose products are implemented during the project. These services are offered at a variety of levels and pricing is determined once the Bill of Material is defined for the project.

IBM will work closely with the client to determine the best maintenance package during the “Site Survey” phase of the project.



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Tab 5 – References Provide a minimum of ten (10) customer references for product and/or services of similar scope dating within the past 3 years. Please try to provide an equal number of references for K12, Higher Education and City/County entities. Provide the following information for each reference:

Entity Name

Contact Name and Title

City and State

Phone Number

Years Serviced

Description of Services

Annual Volume

IBM has provided multiple hardware and software products, tools and services for a variety of companies, some of which are depicted below. To minimize the number of unscheduled calls, customer contact information is not typically provided as part of our RFP response. IBM will be pleased to notify references selected from the list below, or others selected at IBM's discretion, to schedule a call. This is a courtesy we extend to our reference contacts.

Reference #1

Entity Name New York City Department Of Education

Contact Name and Title Gerlene Rhyne: Client Services Leader

City and State New York, New York

Phone Number (480) 459-1320

Years Serviced 2003 to present

Description of Services The NYCDOE engaged IBM to provide infrastructure and operational design, as well as implementation planning and management.



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Reference #2

Entity Name Syracuse City School District


City and State Syracuse, New York




IBM provided all Information Technology infrastructure project support services that include project management, design and deployment for a state-of-the-art converged data and telephone network throughout the district's 22 schools over a high-speed fiber infrastructure. Each of the schools' analog phone systems has been replaced with a single district-wide Voice over Internet Protocol (VoIP) telephone system. VoIP integrates voice and data networks by converting voice calls into computerized data, then sending the calls over the high-speed IP network. Each district school has also been provided with a pervasive wireless network infrastructure, with each school having approximately six network access points throughout the building. Security for the wireless network, as well as for an improved wired network, is guaranteed by BlueSocket technology. BlueSocket enables the district to set up access profiles for administrators, students and teachers, control access to the network and help ensure the security of key student data (for example, student academic and even health records) within the system. The entire system enables staff to work more efficiently, all users to communicate more effectively (including student-teacher e-mail interaction), and students to have access to leading-edge information provision technology. Ultimately, video conferencing will allow the SCSD to offer specialized or unique classes to all students, without having to move teachers or students between schools to access a class. The entire system is supported by more than 60 IBM eServer xSeries 445 servers that enable user access to systems via the Internet, and which support the implementation of the enterprisewide Network File, Terminal and Web Server.



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Reference #3

Entity Name Gallup McKinley County Schools


City and State Gallup, New Mexico




IBM provides Project Management to support varied projects that include Basic Maintenance/Technical Support, Cabling, Network Electronics: Switches and Other Equipment, Voice Mail Equipment, Internal Wiring Infrastructure, Wireless Infrastructure, VoIP Infrastructure, Equipment Replacement, Digital Video surveillance, Distance Learning. IBM also recently implemented an IP Video Surveillance solution across multiple schools within the district.

Reference #4

Entity Name CenterPoint Energy


City and State Houston, Texas


Years Serviced January 2009 to present

Description of Services Provide Architecture and design services for deployment of Smart Grid communication system including both wired and wireless systems.



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Reference #5

Entity Name State of Wyoming


City and State Cheyenne, Wyoming


Years Serviced September 2009

Description of Services The State of Wyoming engaged IBM to provide project management, assessment, design, deployment and testing of an Avaya-based IP network and enterprise voice system upgrade.

Reference #6

Entity Name Cleveland Municipal School District - top 20 in the country


City and State Cleveland, Ohio




IBM provided all Information Technology infrastructure project support services that include project management, design, and deployment for designed and implemented an IP-based video network covering 130 locations for the Cleveland Municipal School District. The project included three main technologies: Video Conferencing, Video Broadcast, and Video-on-Demand. Although the school is heading towards high-speed networking, the existing project had to be designed to work on relatively low bandwidth. The Video Conferencing combined both IP-based and legacy ATM-based video conferencing as well as being suitable for participation of home-bound students with a basic PC - all easily usable by non-technical people. Included was custom designed video projection cart suitable for a school environment.



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Reference #6

Video Broadcast allows video (including video conferences) to be multicast to all locations simultaneously as well as recording conferences for later playback. The Video on Demand system involved building a Cisco-based video content distribution network as well as providing a Web-based content browsing/ordering system based on DB2 and IBM Content Manager. This system allows educators to browse for content cataloged by state standards and order video clips. The clips, typically 3 - 10 minutes in length, fit directly into the teacher’s lesson plans. The ordered clips are shipped to the individual school's content server over night and become available for local high-resolution playback. In addition we tied the system to a Lotus Notes based calendaring application. The calendar maintains the "Pacing Chart" which helps teachers (especially new ones) keep track of what standards should be taught each day in order to be prepared for the state tests at the end of the year (when the video clips were selected and cataloged by the teachers they were tied to this pacing chart). The IBM Content Manager sends the clips designated on the Pacing chart to all the appropriate schools (elementary, middle, high school) automatically each week so that at any given time a three week window of video tied to the pacing charts is available at all times for immediate use. All an educator has to do is go to the Notes calendar and click on one of the video selections and it will play.

Reference #7

Entity Name Texas Legislature Council


City and State Austin, Texas


Years Serviced June 2009


Provided 802.11n wireless system Architecture, Design and Deployment services for both indoor and outdoor locations over 2,000,000 Sq. ft coverage area which included Texas State Capital as well as Legislature buildings.



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Reference #8

Entity Name Rice University


City and State Houston, TX


Years Serviced May 2004 to present


IBM performed the Architecture and Design, and Implementation of a campus wide network infrastructure project. This massive undertaking to upgrade their campus wide network included: .Project Management, Detailed Network Design, Staging, Network Implementation, Network Management, Testing, Training and Documentation.

Reference #9

Entity Name The City of Chicago Office of Emergency Management and Communications


City and State Chicago, IL


Years Serviced 2006 - ongoing

Description of Services Citywide Network Video Surveillance Design and Build including analytic capabilities and robust storage for a 3500+ camera wireless network solution.



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Reference #10

Entity Name Clark County -Telecommunications Master Plan


City and State Las Vegas, Nevada


Years Serviced 2008 – 2009; ongoing Cisco Procurement contract


IBM was contracted by Clark County for the design and implementation of a Cisco based Unified Communications solution for approximately 8,000 users and over 100 locations. The project was completed on time and under budget.

Reference #11

Entity Name State of Hawaii


City and State Honolulu, Hawaii


Years Serviced 2006 - 2010


IBM provided the architecture, detailed design, procurement, and deployment of their Cisco IP Telephony solution across various State of Hawaii organizations on multiple islands for approximately 2000 users.



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Tab 7 – Miscellaneous Please include any additional products and/or services not included in the scope of the solicitation you think will enhance and add value to this contract for TCPN participating agencies.



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Tab 8 – Required Documents

DOC #1 Clean Air and Wate r Ac t & Debarment Notice

I, the Vendor, am in compliance with all applicable standards, orders or regulations issued pursuant to the Clean Air Act of 1970, as Amended (42 U.S. C. 1857 (h), Section 508 of the Clean Water Act, as amended (33 U.S.C. 1368), Executive Order 117389 and Environmental Protection Agency Regulation, 40 CFR Part 15 as required under OMB Circular A-102, Attachment O, Paragraph 14 (1) regarding reporting violations to the grantor agency and to the United States Environment Protection Agency Assistant Administrator for the Enforcement.

I hereby further certify that my company has not been debarred, suspended or otherwise ineligible for participation in Federal Assistance programs under Executive Order 12549, “Debarment and Suspension”, as described in the Federal Register and Rules and Regulations.

Potential Vendor: IBM

Title of Authorized Representative: Client Services Leader

Mailing Address: 2929 N. Central Avenue, Phoenix, AZ 85012

Signature:



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DOC #2 CONTRACTOR CERTFICATION and

FINGERPRINT & BACKGROUND CHECKS Contractor’s Employment Eligibility

By entering the contract, Contractor warrants compliance with the Federal Immigration and Nationality Act (FINA), and all other federal and state immigration laws and regulations. The Contractor further warrants that, to the best of its knowledge, it is in compliance with the various state statues of the states applicable to providers of Internet Technology services it is will operate this contract in.

Participating Government Entities including School Districts may request verification of compliance from any Contractor or subcontractor performing work under this Contract. These Entities reserve the right to confirm compliance in accordance with applicable laws.

Should the Participating Entities suspect or find that the Contractor or any of its subcontractors are not in material compliance, they may pursue any and all remedies allowed by law, including, but not limited to: suspension of work and termination of the Contract for default. and suspension and/or debarment of the Contractor. All costs necessary to verify compliance are the responsibility of the Contractor

The offeror complies and maintains compliance with the appropriate statutes which requires compliance with federal immigration laws by State employers, State contractors and State subcontractors in accordance with the E-Verify Employee Eligibility Verification Program.

Customer unless the Contractor is not in material compliance or such costs are awarded to Customer by a court of competent jurisdiction.

Contractor shall comply with governing board policy of the TCPN Participating entities in which work is being performed

Fingerprint & Background Checks

If required to provide services on school district property at least five (5) times during a month, contractor shall submit a full set of fingerprints to the school district if requested of each person or employee who may provide such service. Alternately, the school district may fingerprint those persons or employees. An exception to this requirement may be made as authorized in Governing Board policy. The district shall conduct a fingerprint check in accordance with the appropriate state and federal laws of all contractors, subcontractors or vendors and their employees for which fingerprints are submitted to the district. Contractor, subcontractors, vendors and their employees shall not provide services on school district properties until authorized by the District.

The offeror shall comply with fingerprinting requirements in accordance with appropriate statutes in the state in which the work is being performed unless otherwise exempted.

Contractor shall comply with governing board policy in the school district or Participating Entity in which work is being performed.

IBM is working to ensure that there is a statement regarding the protection of the personal information collected by clients and other third parties.

Signature of Respondent

December 16, 2010 Date



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DOC #3 ANTITRUST CERTIFICATION STATEMENTS (Tex. Government Code § 2155.005)

I affirm under penalty of perjury of the laws of the State of Texas that:

(1) I am duly authorized to execute this contract on my own behalf or on behalf of the company, corporation, firm, partnership or individual (Company) listed below;

(2) In connection with this bid, neither I nor any representative of the Company has violated any provision of the Texas Free Enterprise and Antitrust Act, Tex. Bus. & Comm. Code Chapter 15;

(3) In connection with this bid, neither I nor any representative of the Company has violated any federal antitrust law; and

(4) Neither I nor any representative of the Company has directly or indirectly communicated any of the contents of this bid to a competitor of the Company or any other company, corporation, firm, partnership or individual engaged in the same line of business as the Company.

Vendor

IBM

Bidder

Signature

Gerlene Rhyne Addres s 2929 N. Central Avenue Printed Name

Phoenix, AZ 85012

Au thorizing Offic ia l

Same as bidder

Signature

Phone (480) 459-1320

Same as bidder

Printed Name

Fax please send via email

Client Services Leader

Position with Company



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Appendix A – International Program License Agreement

International Program License Agre



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Appendix B – International Passport Advantage Agreement

International Passport Advantage A



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Disclosure Statement

The information in this proposal shall not be disclosed outside the Cooperative Purchasing Network organization and shall not be duplicated, used or disclosed in whole or in part for any purpose other than to evaluate the proposal, provided that if a contract is awarded to IBM as a result of or in connection with the submission of this proposal, The Cooperative Purchasing Network shall have the right to duplicate, use or disclose the information to the extent provided in the contract. This restriction does not limit the right of The Cooperative Purchasing Network to use information contained in the proposal if it is obtained from another source without restriction.

IBM's products and services are proposed under the terms of the IBM Customer Agreement IBM's products and services are proposed under the terms of the IBM Customer Agreement and, where applicable, the IPLA and IPAA.

The IBM home page can be found at: http://www.ibm.com.

http://www.ibm.com/�