Property Management - Century 21 Australia...property prior to any tenancy commencing. This is to avoid any disputes at the end of a tenancy as to the properties original condition.

Property

Management

Century 21 Noble Park

WHY SHOULD YOU PLACE YOUR

TRUST IN CENTURY 21 NOBLE PARK?

We do more than just collect the rent:

· Cutting edge computer accounting software, specifically

designed for successful management of investment properties

· Full electronic banking facilities

· Fully itemized annual income and expenditure statements

· Rent arrears minimized through highly effective arrears control

· Our inspections are thorough and leave nothing to chance

· We have a large team of highly skilled and fully licensed trades

people who can get the job done fast and at the right price

· Care - We record every detail of your property so nothing is

overlooked

· Presence – we have a high profile, professionally designed

office

· We have ‘specialist’ Leasing consultants, not out chasing

arrears or arranging repairs, working all day, everyday trying to

find the right tenant for your property

· We undertake a highly detailed reference credit check on all

prospective tenants

The property is placed on 8 high profile websites:

century21.com.au

realestate.com.au

domain.com.au

homehound.com.au

realestateview.com.au

property.com.au

propertyview.com.au

commercialrealestate.com.au

Placed on the office rental list.

A board is erected at the front of the property.

A notification is sent out to any potential tenants

on our data base

Property is placed in the local Vietnamese

Newspaper

We advise relocation firms of your properties

availability. Relocation firms are used by corporate

companies who are required to accommodate

executives whom are relocating.

ADVERTISING

LEASED

LEASING PROCESS

We have a specialised full time Leasing Officer

whom is only dedicated to the leasing of

properties to minimise vacancy periods and loss

of rent to landlords.

· Applications -Tenants are required to complete an

application form for every adult over 18 years whom would

be residing at the property (whether or not they will be on the

lease agreement). Within the application they are to provide

all personal details along with photo i.d, proof of income and

visa’s if applicable.

· References- all references are checked including

current and previous rental history and their current and

previous employment.

· Tenant Selection- Once the reference checks are

completed you will be contacted and presented the

application. You decide as to whom you would like to

reside in your property.

· Condition Report – a detail report on the condition of your

property is conducted before the beginning of each tenan-

cy. Approximately 40-50 digital photos are also taken of the

property prior to any tenancy commencing. This is to avoid

any disputes at the end of a tenancy as to the properties

original condition.

· Leases – lease’s are signed on your behalf with a copy

being sent to you along with a copy of the condition

report and digital photo’s

· Bond – the bond, equivalent to one months

rent, is lodged with the

Residential Tenancy Bond Authority as per

regulations. A tenant would never be given pos-

session of a property without a bond

being provided for the property.

· Documentation Pack– Once everything is

done and your new tenants have moved into

the property you’ll receive a detailed

information kit including a copy of the signed

lease agreements, a copy of the condition

report and condition report photos

MANAGEMENT

SERVICES

We can tailor make a management package

specifically to your requirements

· Maintenance – you are always contacted regarding

a maintenance issue at your property. You are more

than welcome to attend to the problem yourself or if

required we have very reliable maintenance personal

who can get the job done fast and at a very good

price.

· Inspections – A routine inspection of your property is

conducted every 6 months in which you are welcome

to attend. A detailed report is sent to you along with a

covering letter and photos outlining any issues that may

require attention either now or at the end of the

tenancy.

· Lease Renewals – At the expiration of a lease agree-

ment a rental evaluation of your property is conducted.

You are then contacted and advised of the evaluation

and if you would like a lease renewal to be offered to

the tenant for either another 6 or 12 months and if you

wish to increase the rent (if applicable) in accordance

to the current market value.

· Arrears – Rental arrears are followed up daily. Should

the tenants fall 3 days an SMS reminder is sent to them.

Once they are 5 days or more they are contacted by

phone and continual reminder notices and eviction

warnings issued. Should the tenant fall 14 days behind

a Notice To Vacate is issued to the tenant along with

an application to the Tribunal. During this whole pro-

cess you are informed of any conversations or updates

regarding the tenants.

· Tribunal – Should we be required to make an

application to VCAT on your behalf there is no charge

for us to attend hearing.

· Invoices-We are more than happy to arrange for

your council rates, body corporate fees and South

East Water invoices to be directed to our office to be

paid from your rental income.

· Landlord Payments- We pay our landlords twice a

week on Tuesday’s and Friday’s. This way you never

have to wait up to a week for your rent to be

deposited into your account. Rental monies can either

be deposited direct into your account or sent via a

cheque. Each time monies are deposited into your

account you are also issued a statement outlining the

payment and any deductions. For convenience we

can also arrange for statements to be sent via email.

· Final Inspections – At the end of the tenancy a final in-

spection of the property is conducted using the

condition report and photos taken from the

commencement of the tenancy. Once again you are al-

ways welcome to attend the inspection. Should there be

any damage caused by the tenant this will be attended

to by our maintenance personal and payment made by

the tenant or deducted from the bond.

· Personal Information- We value the personal infor-

mation you give us and do not under any circumstances

release any of your personal information unless instructed

by yourselves

· Communication – Our office is open from 9am to

5.30pm Monday to Friday and 9am to 5pm on

Saturday’s. We are also available via phone, fax, and

email.

OVER VIEW

In the past, there have been perceptions by both

landlords and tenants that the quality of service delivered

in Property Management has been substandard or incon-

sistent. The purpose in the development of the following

Service Standards has been twofold:

1. To establish a set of minimum service delivery levels. In

other words, everyone in the Property Management

Team agrees to, and is required to provide a level of

service not less than the quality in which you expect.

2. To provide agencies that use and abide by these

Service Standards, with an opportunity to attract

more new business compared with agencies that

have no established Service Standards.

We understand that at various times being a landlord can

be rather stressful. Our goal is to ease this stress by keep-

ing you fully informed about your property and to ensure

a high level of service and communication.

MEET THE TEAM

Bernard & Anthea Quill

Directors

Jenny Bell Leasing Officer

Megan Russell Business Development &

Department Manager

Sarah Kolesaric

Administration

Rebecca Pace

Property Management Division Vanessa Mancilla

Property Management Division

Ada Chen

Property Management Division

Agata Bagaric

Property Management Division

Lyhor Ung

Property Management

Jolin Vo

Property Management

Division

CONTACT DETAILS

Century 21 Noble Park

35 Douglas Street

Noble Park Vic 3174

Ph: 03) 9547 6777

Fax: 03) 9547 3777

Email:

[email protected] (reception)

[email protected] (Megan Russell)

Website:

www.century21.com.au/noblepark

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