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    Unit Objectives

    At the end of this unit, the student will be able to:

    Identify the importance and purpose of effective planning.

    Identify and describe each component of the project management plan, and

    Define and prepare project planning documents.

    Introduction and Overview

    >

    d

    Like snowflakes, no two projects are identical! The project team will decide how the project is planned, monitored and

    controlled as determined by the nature of the project.

    Types of IT healthcare projects may depend on the type of institution: hospital, physician practice, insurance company,

    laboratory, or government institution.

    zh

    service or result.

    It is important also to understand that an operation is an ongoing or repetitive activity or service. Its objective is to sus

    the core business. As we said earlier, a project is a temporary endeavor that creates a unique product or service. It gen

    has a very well defined purpose. It also consumes time resources and money. It is also characterized by a progressive

    elaboration. Finally, a program is a group of related projects which are managed in a coordinated way to obtain the be

    and control not available for managing them individually. As indicated on the slide, an operation is the smallest level sh

    program.

    /

    The project team will decide how the proj

    planned, monitored, and controlled, as determined by the nature of the project.

    Project Planning OverviewSunday, November 20, 2011

    6:09 PM

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    Types of health care projects depend on the type of institution. This can include hospitals and physician practices, insu

    companies, laboratories, or government institutions.

    Many projects deal with moving or analyzing data in some way. Some examples include:

    analyses on diagnoses and money spent,

    analysis of how much business a particular physician brings to a practice,

    hospitals analyze data based on bed type that supports billing and charges

    sharing information, for example, creating a universal patient chart, creating community health information netw

    or

    disease management, for example, collecting information from different sources into a single database for being

    warehouse,

    and finally, collecting data for studies and research.

    Why Are Projects Initiated?

    The reasons for selecting a project may include, but are not limited to:

    Customer requests

    Market demand

    Organizational need

    Legal requirement

    Technological advance

    Social needs

    E

    K

    Stated another way there are usually more projects than people and money available in an organization, therefore, pru

    decisions must be made concerning which projects are selected.

    Once the project is selected and a project charter exists, the project initiation is completed and the planning process ca

    begin.

    Remember the project charter authorizes the existence of the project, designates the project manager, and provides th

    project manager with the authority to acquire resources, and lead the project.

    Referring to the slide, it is important to understand that there are various reasons for why project are selected. Some o

    these reasons include requests from customers, market demand, organizational need, legal requirements, technologic

    advances, and social needs.

    Project Management

    Project planning can begin at the completion of two key project initiation processes, which are:

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    d and1.

    The project stakeholders are identified. As this slide indicates, project planning begins after a project initiation a

    must take place prior to project execution.

    2.

    Five Process Groups

    There are five key process groups.

    Initiating processes are performed to define a new project or new phase of an existing project. A project charter

    created, stakeholders are identified, and the project is started.

    1.

    Planning processes are performed to define the scope and objectives of the project and develop plans to accom

    the objectives. During project planning the project management plan and project documents are developed. The

    used to perform the project.

    2.

    Executing processes are performed to accomplish the work of the project and satisfy the project objectives.3.

    Monitoring and controlling processes involve tracking, reviewing, and controlling the progress and performance project. They are used to identify required changes to the project management plan, and take corrective steps

    appropriate to accommodate those changes.

    4.

    And finally, the closing processes. These are performed to finalize all activities and formally close the project or p5.

    Planning A Project

    Activities during project planning include, but not limited to:

    Collecting requirements

    Defining project scope

    Developing a project management plan

    Defining activities

    Creating a work breakdown structure (WBS)

    Developing a schedule

    Identifying and assessing risks

    Developing risk response plans

    Developing a communications management plan

    Planning is a very crucial step in project management. Without planning it is very difficult to ensure a project success. I

    unwise to undertake a project of any size or complexity without taking the time to plan the approach to how the proje

    d

    z

    z

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    budgeting. Some of the activities that take place during project planning include collecting requirements, defining the

    of the project, developing the project management plan, defining the activities that must take place during the project

    creating a work breakdown structure or WBS, developing a schedule, identifying and assessing risks, developing risk re

    plans, and developing a communications plan.

    Planning A Project - Continued

    Estimating costs

    Determining the budget

    Making procurement decisions

    Estimating resource requirements

    Defining project roles and responsibilities

    Developing a communications management plan

    Determine how performance will be measured

    Planning quality

    Conduct a kickoff meeting

    This list continues the list in the previous section, which lists the key activities which take place when planning a projec

    should also estimate costs, determine the budget, start to make procurement decisions, estimate resource requiremen

    define project roles and responsibilities, develop a telecommunications management plan, determine how performanc

    be measured, plan for quality, and conduct a kickoff meeting.

    Examples of planning activities could include planning a vacation. This could involve planning for lodging and transport

    entertainment, food and financing, and other key element.

    Planning a wedding - this could involve planning for pre-wedding activities such as invitations and the rehearsal dinner

    actual marriage event, which would include church, flowers, and other items, and the post-wedding event, such as the

    reception or honeymoon.

    And finally, an IT project. An IT project could involve design collecting requirements, coding, programming, site installa

    system analysis, testing, documentation train and various other activities.

    Factors Which Lead to Project Success or Project Failure

    By evaluating prior projects we can acquire information which is beneficial to managing our current projects. We want

    repeat our successes and take steps to avoid troubles.

    >

    E

    bit about factors which lead to project success or failure. By evaluating prior projects, we can acquire information whic

    beneficial to managing our current projects. We want to repeat our successes and take steps to avoid troubles.

    >

    Learning Activity: Project Success

    Reflect on a project you have worked on that you would consider successful.

    List five contributing factors which led to that success.

    Learning activity - projects success: The following is a learning activity addressing project success. Take a few minutes t

    reflect on a project you worked on that you would consider successful.

    Now list five contributing factors which led to that success.

    Typical student responses will include proper documentation and change control procedures, well defined scope, exce

    communication, realistic schedules, adequate resources with well defined and understood roles & responsibilities, sr.

    management support, and stakeholder buy-in.

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    Project Success

    Project managers want their projects to be successful and must document acceptance criteria. There are many ways pr

    success is measured as determined by the customer and performing organization.

    The standard student response is that a project is successful if it is completed on time, according to schedule, within b

    requirements.

    Attributes of a Successful Project

    What are the key attributes of a successful project? Success factors include, but are not limited to:

    Proper project documentation (i.e. project charter, project management plan, requirement management plan, p

    scope statement, work breakdown structure, risk management plan, communication management plan, etc.)

    Clearly defined and assigned roles and responsibilities

    Senior management or executive support (this is always the key factor - without the support of senior managem

    most projects will not succeed)

    Stakeholder buy-in,

    Periodic team meetings and periodic meetings with the customer both of those items really go to the point of

    communication. Having these team meetings on a meetings of the customer tend to facilitate clear communicat

    and that will go a long way toward success.

    A competent project manager and teem are very important to project success.

    Risks are identified, assessed for severity and impact, and a risk response plan exists

    Project baselines (schedule, budget, scope)

    Project is monitored and controlled

    Change control system

    Well defined scope

    Effective communication

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    Acceptance criteria is documented and understood

    Team members understand the criteria for measuring project success

    It is important to identify risks and to assess their potential severity an impact, and to produce a risk response plan. It i

    very important a project baseline, and that would include having a baseline schedule, a baseline budget, and a baseline

    d

    /

    It is also very valuable that a change control system, and that goes right in line with the next item, a well defined scopeof us who worked on projects know that scope creep, or changes to the scope of the project are very common, and so

    important to have a change control system that allows you to accommodate change but also to control it very well, an

    document it. Effective communication is also a very, very important part of successful projects.

    It is also very important to identify acceptance criteria, document it, and make sure is clearly understood by the team

    working on the project as well as the client and other stakeholders. And finally, it is very important that the team mem

    or some combination of all those factors.

    In summary, many success factors are obvious, such as selecting the best qualified and available resources, following p

    management best practices, setting a realistic and achievable schedule, ensuring the team understands the project obj

    and are committed to project success.

    Note that most of the project success attributes are the result of adequate and well-designed project plans!

    Learning Activity: Project Failure

    Reflect on a project you worked on that was not successful.

    >

    Give students two minutes to reflect on projects they have worked on which were not successful.

    Ask them to list five contributing factors which led to project failure.

    Typical student responses for project failure will include poor documentation, poorly defined scope, lack of communica

    unrealistic schedules, lack of management support, human resource and funding constraints, and undefined roles &

    responsibilities.

    Note that many of the reasons for project failure is the result of poor planning or total lack of planning!

    Factors Leading to Project Failure

    Factors leading to failure include, but are not limited to:

    Poor project communications

    Not managing stakeholder expectations

    Inadequate & insufficient project planning

    Lack of project documentation (charter, project management plan, etc),

    Lack of stakeholder buy-in

    Lack of management support

    Resource constraints (human resources are unavailable when needed & / or incompetent)

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    Unrealistic schedule

    Poor risk management (risks not identified or assessed, and lack of, or poorly prepared risk response plans)

    This sections lists some of the factors which can lead to project failure. These factors include, but are not limited to, po

    project communications, failing to manage stakeholder expectations, inadequate and insufficient project planning, lac

    project documentation, which could include the project charter or project management plan, lack of stakeholder buy -i

    of support from management, resource constraints - for example the people you need to do the project are not availa

    in this case risks may not be identified are assessed , and there might be no plan to deal with when risk factors to comeplay.

    There are number of additional factors that can lead to project failure. For example, unnecessary and/or unapproved s

    changes often referred to as scope creep - projects can very quickly get out of hand if the scope changes or grows in an

    unmanageable way; lack of change control management, which ties right into the first item -

    control change, your chances of project success are diminished; not using or improperly following change procedures;

    following the project management plan; poor project monitoring and controlling; continuously gathering requirements

    never actually get the work or solidify requirements, you just keep trying to figure out what to do and never actually do

    anything; poorly defined requirements or poorly understood requirements; undefined or poorly defined scope;

    overoptimistic or unrealistic assumptions; unclear project roles and responsibilities. All these factors can lead to projec

    failure.

    When a new project is undertaken the team wants to set it for success.

    The project manager and team will analyze historical information.

    They will prepare plans to avoid problems encountered on prior projects.

    They will focus on taking preventive steps by identifying risks and potential quality issues.

    WDZZWW

    Project managers plan, lead and control project activities. Their responsibilities include but are not limited to:

    identifying and documenting project requirements,

    identifying team members,

    establishing clear and obtainable project objectives,

    preventing unnecessary scope changes,

    monitoring and measuring project progress,

    communicating project performance and progress,

    ensuring that the team understands project objectives and

    working with the team in developing project plans.

    The PM is responsible for leading, managing, and successfully completing projects.

    The PM must develop plans to manage the project scope, schedule, risks, resources, quality, and budget.

    The type of organizational structure will impact the level of power and authority a PM has in managing the project.

    dWD

    organization performing the project.

    in a functional organization the PM has very little power and authority.

    in a project-ized organization the PM has almost total power and authority.

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    Challenge to getting requirements/scope defined clearly what is it that people really need/want?

    Lack of user guide and support (often an afterthought in the product).

    W

    PMBOK Guide Knowledge Areas

    D Summary of Responsibilities

    Integration Coordinate and integrate all project activities

    Scope Define the work and ensure that the project includes only the required work

    Time Complete the project on time

    Cost Control costs and stay within project budget

    Quality Plan, assure, and control quality in the project and resulting systems

    Human Resources Lead and manage the project team

    Communications Plan and implement effective communications with the team and stakeholders

    Risk Plan, identify, analyze, mitigate, and control risks

    Procurement Plan and conduct, and monitor acquisitions of needed materials and services

    Each of the nine PMBOK knowledge areas of project management have planning processes. The project team must tak

    account all project aspects which include managing time, cost, scope, quality, risk, procurements and communications

    developing their project plans. When there are approved changes during the project execution, the project plans are u

    to reflect the approved changes.

    Project Planning Processes

    Twenty of the forty-two project management processes described in the PMBOK guide, fourth edition are in project

    planning. The project manager works with the project team members to determine which of the twenty processes are

    appropriate for their project and then develop plans to manage the processes to ensure project success. Most of the

    management plans which are developed or placed in the master plan or the project management plan. The above ima

    references PMBOK figure 3-8, planning process group.

    Planning for Project Integration Management

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    After a project is initiated, the project manager and project team will begin planning the project. It is essential for them

    have a clear understanding of the scope of the project and product when developing the project management plan. Th

    accomplished by referring to the project charter and stakeholder register. These are initiating documents. Collecting a

    project requirements and developing a project scope statement. The project management plan is developed in the

    knowledge area known as project integration.

    During the project planning, the project team develops a project management plan. This comprehensive document is t

    master plan for the project and is used by the project team to guide them through project execution. Although it is fina

    and approved in planning, the document is continuously updated when new information is acquired as the project isexecuted and controlled. And we have just defined the project integration planning process known as developing the p

    management plan.

    What is the Project Management Plan?

    A project management plan is a comprehensive and essential document which:

    provides a justification for the project being undertaken,

    captures key project objectives,

    describes the approach for managing the project,

    summarizes what the project must accomplish,

    how the work will be performed,

    who will perform the work and

    how the work will be measured, monitored and controlled.

    Although developed during project planning, the project management plan is called a working document because it

    continuously evolves through the project lifecycle.

    The project management plan involves a collaborative effort that takes place between the project manager and the pr

    d

    commitment to the project. The overall effort is aimed at developing a plan which can be followed to successfully acco

    the project objectives.

    Project team members are considered subject matter experts since they are most familiar with performing the project

    activities. They contribute their expertise in the development of the project management plan which leads to their buy

    and commitment towards project success.

    In addition to subject matter expert input, the project charter outputs from the planning processes, organizational pro

    assets and environmental factors, are often key inputs into developing the project management plan. These include bu

    not limited to organizational rules and policies which can include organizational governance, templates, standards, hist

    information, organizational structure and other items.

    The plan evolves in incremental steps in an ongoing process known as progressive elaboration. Progressive elaboration

    iterative process whereby the plan is continuously improved by acquiring new and detailed information as the project

    progresses.

    How is the Project Management Plan Developed?

    What Essential Information is in a Project Management Plan?

    As we mentioned in previous slides, the project management plan is a cumulative document containing:

    a scope management plan,

    a requirements management plan,

    schedule management plan,

    cost management plan,

    quality management plan,

    process improvement plan,

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    HR management plan or human resource management plan,

    communication management plan,

    risk management plan,

    procurement management plan,

    change management plan and

    cost, schedule, performance and scope baselines.

    The project management plan integrates strategic and other planning documents into a consistent and cohesive refere

    document.

    How is the Project Management Plan Used?

    The project management plan is a roadmap used by project team members to guide them through project execution.

    serves as a communication document for stakeholders to inform them as to how the project will be performed and

    managed. And finally, it integrates strategic and other planning processes into a consistent and coherent document.

    Planning for Scope Management

    Roadmap used by the project team members to guide them through project execution.

    Serves as a communication document for stakeholders to inform them as to how the project will be performed a

    managed.

    Integrates strategic & other planning processes into a consistent & coherent document.

    During project planning, the team works to clearly define the project scope by collecting requirement, creating a scope

    statement and creating a work breakdown structure. Information regarding project scope is obtained in the project ch

    and from information acquired from project stakeholders. After creating the work breakdown structure, often referred

    the scope baseline, the scope boundaries are established. That is all of the work required, and only the work required,

    complete the project.

    Planning for Project Scope Management

    The above image illustrates a project scope statement template and you will see based on this template the key items

    into the project scope statement.

    The scope statement is prepared after collecting the project requirements. It provides a description of the project scop

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    which includes major deliverables, project assumptions and constraints and descriptions of work. It also provides a

    documented basis for making project decisions and developing a common understanding of the project scope. It is a ke

    input into creating the work breakdown structure or WBS. Constraints on IT healthcare projects could include HIPAA, E

    standards and any other standards specific to the project.

    Work Breakdown Structure (WBS)

    The initial description of the project scope is contained in the project charter and obtained from project stakeholders.

    project scope statement is the starting point for building the Work Breakdown Structure (WBS).

    The key outputs of the Work Breakdown Structure process are the WBS itself, the WBS dictionary and the scope baseli

    The Work Breakdown Structure sets the project boundaries and is:

    Created after the project scope statement is complete and provides detailed scope definition.

    It is created on all projects regardless of size and complexity.

    It is considered one of the most important project documents which is created during project planning.

    The scope statement is broken down into small manageable components through a technique called decomposi

    Decomposition continues until all work is eventually broken down to the lowest level of the WBS called a work p(and you can see this illustrated on the slide in the graphical depiction of the work breakdown structure).

    In theory work packages are typically 80 hours to 8 hours of work. The project manager should break the work d

    until a realistic chunk of work (or a deliverable) is reached that can be scheduled, assigned to be performed, cos

    estimated, monitored and controlled.

    Creating the WBS helps control the project by preventing scope creep.

    Essentially the work breakdown structure is a very well organized list of work that needs to be done on the project and

    helps establish the scope baseline.

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    Example: WBS for a Software Product Release project. First level decomposition may include: product requirements, d

    design, project management, construction, integration and testing.

    Work Breakdown Structure

    The WBS is the foundation from which most planning stems.

    It provides a graphical view of a project (this deliverable oriented hierarchy is the decomposition of the work to be per

    by the project team).

    The WBS organizes and defines the entire scope of the project.

    The project team will analyze each work package of the WBS to:

    Identify all the activities (or work) which need to be performed (this information ultimately leads to the develop

    of the schedule and also making key procurement decisions)

    The analysis of the WBS also leads to the ability to estimate the cost of performing the work (and this informatio

    ultimately leads to informing the budget)

    Determine the resources required to perform the work

    Determine the quality of the work and,

    Identify risks

    Time Management Planning Processes

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    In developing the project schedule, the project team determines what work must be performed, who will be assigned t

    work, sequence the work and when it will be performed, and the duration of the work.

    When the Work Breakdown Structure is created the scope of the project is decomposed to the work package level. In

    time management process of defining activities the work packages are further decomposed to create activity lists.

    The Work Breakdown Structure should not be confused with a schedule. The Work Breakdown Structure does not show

    activity relationships, sequence of activities, or activity dependencies. The Work Breakdown Structure is developed bef

    the schedule. The work packages are further decomposed into activity lists which is an input into developing the projec

    schedule.

    Activity Sequencing

    This diagram is an Activity On Node (AON) diagram.

    Boxes represent activities and arrows connect the activities and show dependencies. This is a very, very common meth

    used for performing project scheduling.

    A High Level Summary in Developing a Project Schedule would include:

    activities are sequenced (that means that the predecessors and successors of each activity are determined)

    activity paths are determined

    duration of each path is determined

    finally the critical path is identified (and the critical path is the longest path through the project and this determi

    soonest the project can be completed)

    Scheduling Terminology

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    The Schedule management plan is a document within the project management plan containing information on how th

    schedule will be developed and controlled, how schedule processes will be measured, and what scheduling tool will be

    Duration is the total number of periods (that is work periods; days or workweeks) which are required to complete a

    scheduled activity.

    Effort is the amount of work or labor hours necessary to actually perform a scheduled activity.

    Project schedule network diagrams are a schematic depiction of scheduled activities and dependencies (these are log

    relationships of activities); they model sequenced activities.

    Finish to Start,

    Start, Finish to Finish, and Start to Finish.

    Additional Scheduling Terminology

    Schedule activity-based timeline or project baseline; documents when the project activities will be completed.

    Critical Path the longest path of activities through the schedule network. It establishes the soonest date the project c

    completed. You will hear critical path referred to constantly when talking about project scheduling.

    Gantt a Gantt chart provides a good graphic illustration (it looks like a bar chart) of the project schedule; this type of

    is easy to construct and consists of listing project activities vertically on the left side of the bar chart and the schedule d

    are listed horizontally across the top of the bar chart. This is the default view in tools like Microsoft Project so if you ha

    dealt with tools like that you have seen the Gantt chart over and over again.

    A Milestone a marker on a timeline with zero days duration; it signifies a major achievement or important event in a

    project.

    Float (sometimes referred to as slack) the amount of time an activity can be delayed and not delay the early start of a

    successor activity; these are found on a noncritical path in the network diagram.

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    Scheduling tools refer to computerized project management software applications which help the project manager d

    the schedule and provide information to manage the project.

    Activity Duration Estimation Techniques

    The project management team must estimate the likely number of work periods required to perform an activity.

    There are a variety of estimation techniques and this slide refers to a few of those. It is important for the project

    management team to estimate the likely number of work periods required to perform an activity. The project manage

    the project management team can use any of the following estimating techniques in order to achieve this.

    Analogous this is used to determine the estimate by using resource duration estimate information from similar past

    projects; this is often used in project initiation or early planning when detailed project information is lacking.

    Expert judgment a project manager may acquire estimate information from individuals with historic information or

    experience related to similar prior projects. It is not uncommon to bring in someone with expert judgment to help perf

    project estimation.

    Parametric this is a statistical approach to develop estimates based on historical data and other variables (for examp

    square footage, labor hours per unit of work).

    A three point estimate can be used to calculate the expected activity duration by adding an optimistic estimate, a pessestimate, and most likely average or m estimate together and dividing by three. You can see the formula is: t = (o + m

    A PERT estimate is a type of three-point estimate which uses a weighted average estimate (four times the average

    estimate). While it has advantages such as a more precise scheduling and control, it is a more complex and costly meth

    estimate durations. But it is also very popular.

    Types of Activities Dependencies

    Dependency determinations between activities must be known when preparing a schedule and understanding the

    relationships between activities. Dependency determinations between activities must be know when preparing a

    schedule. That is, it is very important to understand the relationships between all of the activities in the projects befor

    can product an accurate schedule. There are several types of relationships. These are:

    Mandatory activity sequence is inherent in the nature of the work performed; this is also known as hard logic;

    predecessor (or initial) activity must be started or completed before a successor activity (a secondary or followin

    activity can begin. For example:

    Discretionary dependencies involves using best practices when sequencing activities; this is also known as soft

    preferred logic. For example: plumbing and electrical work in construction can be performed in either sequence

    a choice has to be made.

    External dependency

    activities, for example: permits or inspections.

    Duration Compression Techniques

    Schedule or Duration Compression techniques are used to compress or shorten the project schedule; these are typical

    -

    First, crashing - crashing involves adding more resources to activity; this may also result in increased cost. But will help

    push the schedule forward more quickly.

    And fast tracking fast tracking is a way of speeding up your project by overlapping your activities or running them in p

    which might normally be performed in sequence. This can often lead to greater risk and potentially impact quality and

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    sometimes result in rework.

    Cost Management Planning Processes

    During project planning the project team uses estimated costs of individual activities or work packages. The cost estim

    are aggregated to establish a cost baseline.

    The cost estimating techniques (analogous or parametric) are the same as used in time management to estimate activi

    durations.

    Cost Management Plan

    A cost management plan sets the format regarding how project cost will be managed (such as cost estimates, cost bud

    cost baseline, cost variances). The plan is developed by the project team and is a component of the project manageme

    plan. It may include:

    Level of accuracy of activity cost estimates

    Units of measure for the resources

    Control thresholds for cost variation

    Performance measurement rules

    Reporting formats

    Planning for Project Quality Management

    During project planning the project team identifies and documents quality requirements, standards, and metrics to me

    quality performance for the project and product and then develops a quality management plan.

    dd

    attempt to exceed requirements or provide extras.

    Plan Quality

    The Quality Management Plan is a document within the Project Management Plan. This document addresses project q

    control (or QC), quality assurance (or QA), and continuous quality improvement.

    During the planning process, the project team focuses on a proactive and preventative approach to ensure that quality

    designed into the project. If this step is missed it may result in poor quality with cost associated with excess inventory,

    rework and warranty support.

    Planning for Human Resource Management

    After the project team has identified all activities that must be performed they determine the project resource require

    used to develop a human resource plan.

    Human Resource Plan

    The Human Resource Plan contains the following information :

    Assigned team member roles & responsibilities.

    The approach for managing team members and staffing policies.

    It describes how project resources will be acquired and released.

    It describes how team members will be managed.

    business analyst

    systems engineer

    systems architect

    After the project team has identified all activities that must be performed they determine resource requirements whic

    used to develop a human resource plan. Resources on an IT project could include one or more of the following roles:

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    database administrator

    network specialist

    in the case of a health IT project, a medical specialist which could be a doctor, or nurse, or researcher

    project manager or

    programmer

    A Human Resource Management Plan

    Describes how training requirements of team members will be accomplished.

    Defines criteria for rewards and recognition.

    Provides project organizational charts and position descriptions. (This is an organizational breakdown structure w

    a diagram of project team members and reporting relationships).

    A Human Resource Management Plan:

    Responsibility Assignment Matrix (RAM)

    A common tool for project management and human resource management is a Responsibility Assignment Matrix (or

    RAM). This is a diagram which correlates the project organizational structure to the Work Breakdown Structure. The m

    diagram shown above depicts the work which must be performed and the assigned individual or team responsible for

    performing that work.

    Planning for Project Communications Management

    During project planning, the project team develops a communications management plan which contains a description

    identified project stakeholder information needs and defines the approach for communicating during the project.

    A communication requirements analysis is performed to determine the stakeholder information needs.

    The project team must determine what project information will be shared, who it will be shared with, when the

    information will be shared, and how the information will be shared.

    Information in the communication management plan may include organization charts, responsibility assignment

    matrix, name and contact info of change control board members, meeting times and locations, locations of team

    members, and potentially more information that can be determined by the project management team.

    Communications Management Plan

    Describes the communication needs of the project stakeholders.

    Describes how communication will be managed on the project, and the type and format in which the information will b

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    communicated

    It describes when and how communications will be shared.

    It identifies who is responsible for providing information.

    And it describes required escalation processes for communications.

    Communication Requirements Analysis

    During project planning the project team conducts a communication requirements analysis to:

    Determine the type and format of information needed to develop the communications management plan, and

    Identify the stakeholder information needs.

    Communications Methods

    Project information is shared with stakeholders by different methods.

    First, interactive communication which could include meetings, phone calls and other types of communication th

    take place in a two-way format; this can be some type of dialogue.

    Then there is push communication such as memos, reports and faxes in which one party pushes communication

    another party.

    And then there is pull communication which includes internet sites, knowledge repositories and other kinds of seservice information resources where people can go and consume the information at will.

    The Kickoff Meeting

    The kickoff meeting is the first major meeting in project planning with the key project stakeholders. Its focus is on build

    relationships, reviewing the project objectives and understanding project goals. It will include a high-level discussion o

    project scope, risks, schedule and milestones, communications, constraints and assumptions. It is also a great chance t

    review team member roles and responsibilities. It is also an opportunity for the project leadership to describe how the

    /

    stakeholders to ask questions they may have and typically in this meeting the project management plan is shared.

    Planning for Project Risk Management

    During project planning, the project team focuses on how to conduct risk management activities which includes identif

    risks, accessing the risks and developing risk response strategies. Typically the project risk planning process includes pla

    for: risk management, identifying risks, performing qualitative risk analysis, performing quantitative risk analysis and th

    understanding how to appropriately respond to all risks.

    Risk Management

    In the risk management process, the project team determines risks which may affect meeting the project objectives. Th

    in the risk management process is to increase the probability and impact of positive events and decrease the probabilit

    impact of negative events in the project. The project team should be proactive and consistent in addressing project ris

    during the entire project lifecycle.

    Risk Management

    The risk management policies of a company will help determine how the project team will plan to manage project risk.

    The project manager needs to understand the risk tolerance levels of the stakeholders. For example, are they risk adve

    are they risk seekers or are they risk neutral? And this will impact how they will relate to each of the stakeholders base

    those criteria.

    Risk Management Plan

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    The risk management plan document describes how project risk management will be structured and performed on the

    project. Components of a risk management plan include:

    the appropriate approach to managing project risks,

    the roles and responsibilities in managing risks,

    budgeting for managing risks,

    identification of key risk categories,

    definition of risk probability and impact,

    a risk probability and impact matrix,

    the risk tolerances of the different stakeholders in the projects anda place to track risks.

    Risk Management Terminology

    Dimensions of risks. Probability of event is the chance of a risk event occurrence. Odds of something occurring general

    measured in percentages, real numbers or non-numerically.

    The impact of an event may be good or bad.

    Probability or likelihood can be measured as 0 % to 100% or low, medium and high.

    The impact of an event is also known as the amount at stake or consequence.

    Risk Register

    A risk register is a document which is developed early in project planning and progressively elaborated in the risk

    management planning process. At a minimum, the risk register contains identified risks, description of risks, results of t

    qualitative and quantitative risk analysis, risk triggers, risk owners, and planned risk response strategies.

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    The above image provides an example of a risk register. And you will see it consists of rows and columns and the key co

    are risk ID number, a risk statement or description of the risk, the probability of occurrence of that risk, the impact or

    potential impact of that risk playing out. Can include a score that would be probability x impact, which would really b

    risk score. Things that could trigger that risk, who is the owner of that risk and who would deal with risk response and w

    the planned response if that risk does play out in the project.

    Planning for Project Procurement Management

    During project planning the project team develops a procurement management plan. The plan documents the goods aservices which will be procured from outside the project organization what the procurement approach should be.

    Summary

    Major reason for project failure is the lack of, or inadequate, project planning.

    Planning is recognized as a very crucial step in project management to ensure project success.

    The project team should be involved in developing the plans which define how the project will be accomplished.

    plans will be used by the project team to perform the work and control the project.

    Amount of time and effort dedicated in planning the project should be appropriate to the project requirements.

    Every project should have a WBS because virtually all planning stems from it!

    Since each project is unique, the level of detail, the amount of risk, and the project constraints all are input to the plan

    process.