HEWLETT PACKARD EXECUTIVE SUMMARY IT is forging ahead in the country and a wave of optimism continues to wash the industry current market scenarios present a perfect opportunity for IT industry. The Indian IT industry has been competing till now on its ability to reverse engineer the products, that are produced by international companies offer years of research to sale them at cheaper prices however the Indian IT companies have to develop their capacity in basic research to produce original molecules. Compton established in 1993, is a strong teaming of 45 IT professionals and prosperity for its customers. To make lives smoother with latest break through in technology, enabling our customers to perform day to day jobs with speed and spending time saved on more important aspects of business or life. Compton is premium business partner for HP-Compaq and main focus as been to bring new technologies to Homes and Offices. HP Premium Business Partner is a rare status in HP. We have successfully finished several turnkey projects encompassing hardware, software and training on complete solutions Our main product line is PC’s, Laptops, Palmtops, Projectors, Printers, Scanners, Laser Printer, Plotter, All in ones, TFT screens, Digital Solutions, PC Maintenance, Networking, Intranet Solutions. Compton specializes in bringing complete IT M.A.I.M.S 1
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
HEWLETT PACKARD
EXECUTIVE SUMMARY
IT is forging ahead in the country and a wave of optimism continues to wash the industry current market scenarios present a perfect opportunity for IT industry.The Indian IT industry has been competing till now on its ability to reverse engineer the products, that are produced by international companies offer years of research to sale them at cheaper prices however the Indian IT companies have to develop their capacity in basic research to produce original molecules.
Compton established in 1993, is a strong teaming of 45 IT professionals and prosperity for its customers. To make lives smoother with latest break through in technology, enabling our customers to perform day to day jobs with speed and spending time saved on more important aspects of business or life.
Compton is premium business partner for HP-Compaq and main focus as been to bring new technologies to Homes and Offices. HP Premium Business Partner is a rare status in HP. We have successfully finished several turnkey projects encompassing hardware, software and training on complete solutions
Our main product line is PC’s, Laptops, Palmtops, Projectors, Printers, Scanners, Laser Printer, Plotter, All in ones, TFT screens, Digital Solutions, PC Maintenance, Networking, Intranet Solutions.
Compton specializes in bringing complete IT solutions to our customers. Let our customer be a mid size corporate, or a SOHO user or a home user we try to go beyond customer’s expectations. Our service backup facility and well trained team is our main strength.
Compton as a team thrives to reach out to our customers through our distribution channel. We wish to take our services globally with unwavering commitment to customer satisfaction. We wish to move forward with strong base of values, values that keep interest of our internal and external customers first without compromise.
To find out the attributes that enhance the customer value by providing better service to them and know how to motivate the more people towards IT. The Project required carrying out the comparative study of prices across Brands and Models also to carry out another comparative study of Margins of Dealers and Wholesalers. This would be done by finding out the Market Operating Price at which they are making deals and the volume of discounts offered by them.
Then apart from studying the dealers a study of consumer buying behaviors was also required for the specific brands. This was done by making comparative study of HP along with other brands, in terms of consumer preference. Also dealer’s perspectives about the brand are also to be considered along with this the effect of prices on brand preference of the models.
In the research we also tried to study consumer behavior for all the brands and also the dealer’s perception about the market of Home PCs, Laptops, Printers, PSC, Scanner, and TFT. For this Segmentation, Targeting and Positioning of various brands on recall, believability, association, final purchase.
Other Objectives:
To know the brand recall by customers. To know the reason why people prefer HP (Hewlett-Packard)
brand. To increase the sales volume. To give the customer satisfaction and also get the references from
them. To know which factor is important for customer before buying any
IT product. To illicit suggestion for better positioning for HP product.
turn on their on phones and allows them to place calls. HP powers 100 of the world’s
stock and commidity exchanges, including the NEW YORK STOCK EXCHANGE
and 14 of the world’s largest trading markets. In response to customer needs and the
changing market conditions, they have built a portfolio unequaled in the industry. HP
technoloogy now ranges from consumer handled devices all the way to some of the
world’s largest and most powerful supercomputer installations. Their strategy is to
offer products, services and solutions that are high tech, low cost and deliver the best
customer experience. They have dynamic, powerful team of 150,000 employees for
the fiscal year that ended Oct 31, 2005 HP has corporate headquarters in Palo Alto,
California.
HP has a significant in all market they serve:
Consumer - “Our consumer business has leadership in handhelds, notebooks, printers and cameras – focused on delivering simple, rewarding experience to millions of customers”.
Small and Medium Business – Working with local reseller partners, HP serves business customers worldwide to provide specialized expertise, a complete portfolio of products, solutions and services. They have market- leading positions in datacenter and office computing, and the imaging and printing market.
Enterprise – The enterprise segment draws from Hip’s full portfolio of products, services and solutions. We collaborate with large customers to build an Adaptive Enterprise helping them achieve more simplicity, agility and value across their organization. We are No. 1 or No. 2 in all three server based operating environments, and we hold top positions in enterprise storage and IT services management.
Public sector, health & education – With more than 60 years of experience serving the technology needs of the public sector, HP brings the full breadth of its portfolio and alliances to help governments, educators, healthcare providers and others working in the public interest to lower their costs, increase efficiencies and serve their citizens, businesses and government agencies better.
As proud as they are of their capabilities, they are equally proud of their people, standards and values, and deep commitment to global citizenship. Since our first year in business in 1939, HP has given back to communities through philanthropic donations of money, equipment and time. While the scale and reach of business have changed in 66 years. The challenge is to continue to shape the impact of corporations as a constructive force, using our heritage and our actions as tool for doing so.
"Made for India" Marketing
Brands and Marketing were traditionally dominated by the US, Germany and Japan. In
Interbrand’s global brand scorecard, 14 of the top 20 global brands are US brands (HP
is 12 by the way). Consulting firms, advertising agencies and market intelligence
companies were primarily based in these countries. Product marketers worked in those
three countries; they catered to the local customer needs and created products for those
markets that would be then exported with little differentiation to the rest of the world.
I was in Bangalore, India recently and I was struck by how much this could become the
model of the past. I recommend reading Goldman Sachs’ excellent economic paper –
Dreaming With BRICs: The Path to 2050. The report predicted in 2003 that “in less
than 40 years, the BRICs economies (Brazil, India, China, Russia) together could be
larger than the G6 (top 6 economies in the world) in US dollar terms. By 2025, they
could account for over half the size of the G6. Of the current G6, only the US and
Japan may be among the six largest economies in US dollar terms in 2050”. The recent
trends and stats from the BRIC countries indicate that this prediction is accelerating
and things may happen sooner. Products will need to be developed specifically for the
customer needs in those countries, campaigns will be tailored to local tastes and
Marketing will happen increasingly first in those markets and then get exported to the
rest of the world, even for US brands.
Nokia, which is the only company in the top 20 brands that is not based in any of the
three countries, is a great example of this trend (Nokia is based in Finland):
Nokia started operations in India in 1995. In 2005, India is among the top 5 markets for
Nokia worldwide! Nokia has developed major efforts in adapting its products and
advertising to the specificities and tastes of the Indian market:
- 1998- Indian ringtone
- 2000- First Hindi User Interface
- 2002 -First Hindi text input
-2003- First Made for India phone (Nokia 1100)
- 2004 -Hindi SMS campaign
- 2005 –Local User interface in additional local languages
If you consider the forecasts of the Goldman Sachs report, India and China will represent soon 2 of the top 3 markets for most technology products. This will have significant consequences on marketing resource strategies as these markets evolve from low cost offshoring tactics to local strategic marketing talent hiring. This clearly highlights the imperative to re-think the core competencies of US-based Marketing and evolve marketers’ skills accordingly.
HP and TIBCO Software Announce Multi-year Agreement to Develop Products
statement of assumptions underlying any of the foregoing. The risks,
uncertainties and assumptions referred to above include the ability of
HP to retain and motivate key employees; the timely development,
production and acceptance of products and services and their feature
sets; the challenge of managing asset levels, including inventory; the
flow of products into third-party distribution channels; the difficulty of
keeping expense growth at modest levels while increasing revenues; and
other risks that are described from time to time in HP's Securities and
Exchange Commission reports, including but not limited to the annual
report on Form 10-K for the year ended Oct. 31, 2000, and subsequently
filed reports. HP does not intend to update these forward-looking
statements.
Some Marketing Tips from HP
Have a specific call to action – Many business ads and sales materials don’t really tell you what they want you to do. They stop just short of leading you. Take your reader by the hand and tell them exactly what you want them to do next. Call for more information, download a free report, attend a seminar.
Make it easy to respond – In this day and age that means: 800, fax, e-mail, website, mobile, voice mail, credit cards, check by fax. Don’t give your readers and clients to say NO….. sometimes it doesn’t take much.
Repetition – Don’t assume that every reader will read your entire marketing pitch. Some will scan. Repeat your benefits, say them in different ways, use examples to illustrate them.
Longer is often better – It doesn’t mean you need to ramble but, in order for someone to get the real picture you are to draw for them, including testimonials, examples, benefits and buying options, you must provide them with enough content to do job. Don’t make the mistake of believing no one will read a letter that is more than one page.
Use Testimonials – Getting testimonials to use in your marketing materials can be some work but it’s well worth it. People love to read that someone just like them thinks your company is great or that your service provided them with a specific benefit. A great way to put your referral marketing on autopilot is to send small little postcards every other month or so.
A great sales letter should make a promise – Draw a picture, prove its claims, and push the prospect into buying decision. (4 P’s – Promise, Picture, Prove, Push)
Use Powerful Headlines – Some of you might think I’ve beaten this one to death…. But fewer than 2 out of 10 people will read your letter if you don’t ave a good headline….you can’t sell anything if they don’t read the offer.
End with Beginning Again – Restate what you have to offer, wrap up what you want them to do, and retell them how they are going to benefit by doing it now. Put your biggest point or even your offer in PS.
Pepper your reader with benefits – Tell them what’s in it for them. It doesn’t reallyMatter that you have a 100% on time policy unless you make them realize that means they won’t have to waste their time waiting on you.
HP's Securities and Exchange Commission reports, including but not
limited to the risks described in HP's Annual Report on Form 10-K for
the fiscal year ended October 31, 2005, HP's Quarterly Report on Form
10-Q for the fiscal quarter ended January 31, 2006 and other reports
filed after that report. As in prior quarters, the financial information set
forth in this release, including tax-related items, are estimates based on
information available at this time. While HP believes these estimates to
be meaningful, these amounts could differ materially from actual
reported amounts in HP's Quarterly Report on Form 10-Q for the fiscal
quarter ended April 30, 2006. In particular, determining HP's actual tax
balances and provisions as of April 30, 2006 and for the fiscal quarter
then ended requires extensive internal and external review of tax data
(including consolidating and reviewing the tax provisions of numerous
domestic and foreign entities) which is being completed in the ordinary
course of preparing HP's Form 10-Q. HP assumes no obligation and does
not intend to update these forward-looking statements.
Future Projects
Intelligent Internet Infrastructure
Description/Current Objectives
The objective is to conduct research on design and management of dynamically scalable network systems and services, characterization of next-generation systems and workloads with a special emphasis on performance.
The rapid growth of networks has ushered in a new era of large-scale, distributed systems. The Web and intranet Enterprise Computing are two representative examples. Web services and e-services is another example, aiming to create a virtual operating infrastructure for deploying services in a large-scale distributed environment.
These types of systems face new design and management problems and require new solutions.
Among the challenges in designing efficient systems to support e-services is to understand and analyze the new types of workloads and new system requirements, generated and imposed by e-services. This is a crucial task to address. Workload and application analysis is always a critical first step to identify which system components are likely going to be the system bottlenecks. Workload analysis helps to balance, strengthen and optimize the entire system design.
As the companies migrate their IT infrastructure to an e-business web-enabled network environment -- the data center environment and its system management issues become mission critical.
Many enterprises are beginning to exploit shared resource pool environments. In these environments, the application workloads exploit a common set of hardware resources. These are complex environments where selecting per-application scheduler parameter settings is a challenging task. It is a challenge because i) the capacity of resource pools are generally overbooked, i.e., the sum of per-application peak demands are greater than the capacity of the pool, and ii) because different applications can have different quality of service (QoS) requirements that are affected by the applications' ability to obtain capacity when needed. We are designing and developing a capacity management services for such resource pools.
The current trend toward virtualized computing resources and outsourced service delivery has caused interest to surge in Virtual Machine Monitors (VMMs) that enable diverse applications to run in isolated environments on a shared hardware platform. The Xen
virtual machine monitor allows multiple operating systems to execute concurrently on commodity x86 hardware. The recent HP Labs SoftUDC project is using Xen to create isolated virtual clusters out of existing machines in a data center that may be shared across different administrative units in an enterprise. Managing this virtual IT infrastructure and adapting to changing business needs is a challenging task. In SoftUDC, virtual machines (VMs) can be migrated from one
physical node to another when current physical node capacity is insufficient, or for improving the overall performance of the underlying infrastructure.
To support these management functions, we need an accurate monitoring infrastructure reporting resource usage of different VMs. Currently, we are designing and developing a lightweight, non-intrusive monitoring framework for measuring the resource usage of different VMs. we plan to exploit this monitoring support in the design of policy-based resource allocation framework for SoftUDC.
One of the other issues we address is what kind of intelligence, and where it should be added to the internet infrastructure to efficiently build the network overlays for diverse classes of applications with specified SLAs. As a part of this, content-aware request distribution enables an intelligent routing for web services and allows to support additional QoS requirements for different types of content and to improve overall cluster performance. The emergence of large-scale, distributed systems, e.g. CDNs and overlay networks, has brought a new set of questions about the client-side characterization. Being able to identify the groups of clients that are responsible for accessing a significant portion of a certain site 's services will help to make the right decisions about these service's placement at the network edge or across different data centers.
Current investigation in progress:
Policy-Based Resource Allocation and Monitoring Infrastructure in SoftUDC
Capacity Management Service for Resource Pools
Using the Zero Latency Enterprise development kit (ZDK)
This three day, hands-on course is designed to help implementation and support specialists use ZLE Development Kit template code to solve real time enterprise business problems. For the most effective learning, participants should have previously
attended the Architecture and Tools for ZLE course, during which the ZDK is introduced with hands on exercises. This implementation course focuses on the role of the Interaction Manager template, central to most ZLE designs, and looks at customization issues for projects using Common Object Request Broker Architecture (CORBA) and Tuxedo frameworks. Participants will practice testing their ZDK code as well. Hands-on exercises will be interspersed among presentations and discussions of participants' current and future projects.
o Review of the purpose and business function of the IM o Definitions of IM key concepts: sessions, interactions, interaction types,
cookies, offers, demographics, deployment views, data objects o Detailed descriptions of IM inputs and outputs, including
request/respond (interactions) and database reads and updates o Lab exercise (30 minutes) o Run completed IM code in standalone mode o Examine test cases and outputs
Using ZDK wizards to create an IM o The function of IM wizards, including all syntax and semantics o Use of scripts to create skeletal sample code via wizards; review test
script generation o Lab exercise (30 minutes) o Generate and test an uncustomized Interaction Manager (IM)
Deploying the IM under HP NonStop CORBA and HP NonStop Tuxedo software
o IM deployment under HP NonStop CORBA and HP NonStop Tuxedo
Applying the IM solution design process
o Review of IM designs based on session semantics, customer identification, interaction types, interaction attributes, offers to be extended, conditions triggering those offers, data objects (tables) that a condition offers, and attributes of those data objects
o Practice interviewing users and applying needs to the design of an IM that provides offers via an ATM network
Understanding the IM internal architecture o Examining the IM class architecture using UML diagrams o Review of related ZDK wizard functionality o Lab exercise (45 minutes) o Perform detailed examination of using wizards to create the IM and the
classes it produces
Basics of IM customization o Review of basic methods for customizing interaction types and data
objects, with methods of core classes such as InteractionHandler, SessionHandler, Response, and Console
o Lab exercise (30 minutes) o Customizing an interaction handler
Previewing specialized IM customizations o Review of specific customization scenarios every developer faces,
including customizing offers and responses, session attributes, and customer attributes
o Lab exercise (1 hour)
Next-generation pocket PCs
Has the novelty of your personal digital assistant (PDA) worn off? Sure, you love the way your PDA (a.k.a. handheld or pocket PC) handles your contacts, calendar, and to-do list. And you especially like the way you can sync it with your desktop computer, secure in the knowledge that your valuable data won't be lost.
Add-on applications let you track your finances, your mileage, or your exercise program. You've got a few good games for those times when you want to relax. You may even have experimented with using it for reading e-mail or surfing the Web. But, let’s face it: aren't you beginning to wish that it could do more?
Well, it can. The next generation of pocket PCs is here, bringing more power and flexibility to the handheld computing world. Can anyone really hold the world in the palm of their hand? Take a look and find out.
Future Internet Computing
The programmable data center - Researchers are designing a programmable data center that is physically wired once, but can be rewired programmatically. A data center control system will broker between application demand and resource capacity, determining what's available and then installing, configuring, deploying, monitoring and assuring services on a global scale. This system will be self-monitoring, self-healing and self-adapting. That is, services and resources will monitor their own health in much the way people do, making changes to the system when demand changes or trouble arises -- calling on experts only when absolutely necessary.
Autonomous resource control - The programmable data center (PDC)) is one in which all resources are physically connected but programmatically partitioned and encapsulated to provide the individual applications the appearance of dedicated environments. The PDC is responsible for ensuring performance isolation and security to all applications deployed within it. The design center for our work is a fully automated, intelligent, self-healing 50,000 node programmable data center where applications will be programmatically
provisioned, deployed, monitored, maintained and metered, all without
human intervention. The current research questions that we are
HP is ranked first among the top 100 U.S. companies in online customer respect and online customer experience, according to The Customer Respect Group, an independent global consulting and research firm that focuses on how corporations treat their customers online.
Outranking leaders of multiple industries, including its competitors Dell and IBM in the technology arena, HP earned the highest score among the top 100 U.S. companies by receiving a 9.7 out of a possible 10.
This is the second time in 2003 that The Customer Respect Group has recognized HP.
In a separate survey in April, HP was ranked the No. 1 high-tech firm for online customer respect.
"HP is a customer-driven organization. With hp.com we're striving to create an online environment that is the most satisfying and rewarding for visitors, especially in the areas that mean the most to consumers -- online privacy, data collection policies, customer-focus and engagement, simplicity, and responsiveness," said Marius Haas, vice president, worldwide e-Business, HP. "One year after merging two of the technology industry's largest and most complex Web sites, we're providing customers with the best online experience available from any U.S. company."
The Bellevue, Wash.-based Customer Respect Group's 2003 Online Customer Respect study examined more than 1,000 Web sites in detail to determine 25 different Web site attributes that, combined, create the entire online customer experience.
The resulting Customer Respect Index is a qualitative and quantitative in-depth analysis and independent measure of a customer's online experience when interacting with companies via the Internet.
"We congratulate HP on its first-place showing in our 2003 Customer Respect Group study," said Terri McNulty, chief executive officer, The Customer Respect Group. "HP displays a customer-centric attitude by responding quickly and thoroughly to online inquiries, and provides a sound privacy policy and an easy-to-navigate site. These core
HP.com hosts more than 1.2 million unique visitors a day, serving as a key point of entry to the company and its products and services.
As a critical customer touch point for the company, hp.com helps HP provide customers with the maximum choice in how they do business with the company.
switch from pilot to production and ramp up the number of accounts on the system,"
explained Overly.
In July the pilot will upgrade to the current release of the Oracle Sales Force
Automation allowing the sales representatives to be able to use their laptop PCs to
connect to the database. The global rollout will start with Customer Care, Marketing,
Telesales and Sales Force Automation - completely integrated with one another.
"The full extent of the Oracle modules that we will implement is still undecided," noted
Overly. "However, Oracle also is an HP e-Services partner and we have a long history
of working together, plus a common vision of the future of the Internet. The
relationship we have with Oracle goes beyond their sales force automation software
running on our hardware. Oracle is working closely with HP to integrate and optimize
their application solutions with products such as our Web quality of service offering
(HP WebQoS), management solution (HP OpenView), and high availability products
(HP MC/ServiceGuard)."
Measuring HP's Success
As with any large-scale project, measurements for success must be built into the
process. To gauge the success of its Oracle CRM sales force automation
implementation, HP will review both the productivity gains within the organization and
the effect upon customer loyalty. "We're working on ways to measure productivity
increases right now," said Overly. "From a sales perspective, we understand how much
it costs us today to manage our customer interaction data. We expect that our new
CRM sales force automation solution will give us a better ability to cost-effectively
manage our business. We'll be able to improve our understanding of our interaction
with our customers across HP globally, as well as perform real-time forecasting.
Additionally, we'll be able to prioritize opportunities and apply the required resources.
We believe that by driving the automation of the sales force from the business, and
working hand-in-hand with Oracle, we will end up with the most effective solution
possible."
M.A.I.M.S 36
HEWLETT PACKARD
Challenges
Cost-effectively collect and analyze customer information across all areas of HP
Improve market reach and customer loyalty by implementing the most appropriate customer interaction strategy
Provide accurate, real-time information about global sales forecasts, the availability of products and other critical customer information
Solutions
Implement Oracle Customer Relationship Management (CRM) - Sales Force Automation, Marketing, Telesales, Customer Care and Sales Compensation
Pilot on HP 9000 N4000, L2000 Enterprise Servers and HP SureStore E Disk Array XP256
Expected Results
Increased ability to effectively manage the business Improved understanding of interaction with customers across HP globally Provide an industry-leading customer experience
Technology Highlights
HP Consulting for IT infrastructure design Oracle CRM Sales Force Automation Modules (version 3i for the pilot and 11i
for production) Oracle 8i database Oracle Consulting for application development Ernst and Young consulting for process engineering
Pilot Configuration:
2 HP 9000 N4000 Enterprise Servers - one for database, the other for application modules
1 HP 9000 L2000 Enterprise Server for application modules 1 HP SureStore E Disk Array XP256 MC/ServiceGuard
HP have been criticized by Greenpeace, among others. Greenpeace and other
environmental groups have alleged HP of poor environmental standards, specifically in
relation to the elimination of hazardous substances from products as specified by the
European Union's RoHS guidelines for brominated flame retardants and PVC.
Greenpeace is also alleging HP of not doing enough to recycle computers and other
technology equipment.
Greenpeace's criticism of the technology industry is not limited exclusively to HP, as
competitors such as Dell and Apple have also come under fire for alleged similar
practices.
HP’s Effect on People’s Life
In Buenos Aires, a teacher worries about a teen’s poor test score, knowing the student normally exhibits a keen interest and clear aptitude in science. In New York, university officials wonder how to meet the needs of three widely dispersed campuses amidst shrinking staff budgets. In an Iowa community college, professors say administrative tasks are cutting into teacher’s time. In London, homework time affects family time as a parent watches a child struggle, clearly in need of more personal in a crowded math class. Around the world, schools, community colleges and universities are striving to increase the quality and efficiency of education to make it a highly personalized and relevant experience for students. That’s why HP is working with schools and colleges to help transform education-providing better access to information and resources for students, teachers, faculty, parents and community at large.
Part of HP managed learning solution portfolio, HP MANAGED LEARNING gateway solutions include learning porters, collaborators porters, virtual laming environment and virtual classrooms that helped to raise the standard of education for students and parents. With online access to lesson plans, test result and attendance records. Working with student after school, the teacher fills the learning gap, sends both student and parent training materials to reinforce the lesson-and the student” aces” the makeup contest.
As the universities teacher to student ratio falls, the professor at each campus tap into a
As parents and students access a personalized web portal with enhanced security features to view the day’s lesson online, together they can find that X = Y.
All this takes an integrated, agile learning portal solution- a gateway that connects people to insightful information and to each other. HP’s Managed Learning Gateway Solution combines HP technology, solutions and services with proven solutions from 3rd – party providers to build this gateway- helping you to raise standard of education for all.
Why HP for Education?60 years of experience in serving the public sector.
Proven track records in implementation solutions ay all levels of education. A broad, deep portfolio for complete solutions Standards- based technology with proven multi-vendor integration experience. Fully supported solutions Strategic relationships and stratified professional expertise in leading.
More on Customer Satisfaction
During the few days I’ve been blogging my blog has generated interesting reactions both inside and outside oh HP, including a few articles published in IT trade publications, from the thousands of pages views that have taken place. Our services organization, across the Enterprise and Small & Medium businesses,addresses millions of service interactions annually. As noted in a previous blog, HP service professionals take pride in their work and try to successfully resolve every customer’s issue and meet their expectations. Like every large service organization, however do not achieve perfection. For example, a recent survey from consumeraffairs.com referenced in a story showed the present breakdown of complaints received regarding PC vendors as-
DELL -58% GATEWAY-15% eMACHINES -8% APPLE- 7% HP – 5% SONY – 3% TOSHIBA – 2%
Application Insight Optimizes performance of business services by offering visibility into the performance of all supporting applications and infrastructure components.
AssetCenter Fully enables IT organizations to manage the physical, financial and contractual aspects of all IT assets, helping to control costs, manage inventory and improve utilization of IT resources.
Business Process Insight Provides visibility into the health of key business processes, enabling IT to monitor their status, their transactions and understand the business impact of IT actions.
Charging Manager A usage management product for integrating prepaid and postpaid services.
Client Configuration Manager Provides out-of-the-box PC configuration management functionality for hardware and software inventory, software distribution, patch management and reporting from a single console.
Compliance Manager Continuously monitor Internal Controls of key business processes, their supporting applications and infrastructure, to measure effectiveness and mitigate risk using HP OpenView Compliance Manager.
Configuration Management (CM) Application Manager
Automatically deploys and maintains application software and content based on pre-set policies.
Tracks software usage on servers, desktops and mobile laptops throughout the enterprise.
Configuration Management (CM) Inventory Manager
Automatically collects digital asset information, including hardware and software, and consolidates the results into a single, web-accessible repository.
Configuration Management Solutions for Desktops
Automatically inventories, deploys and maintains software and content across heterogeneous desktops based on pre-set policies.
Configuration Management Solutions for Servers
Automatically inventories, provisions and maintains software and content across heterogeneous servers based on pre-set policies.
Configuration Management (CM) OS Manager
Policy-based provisioning and management of Windows, UNIX and Linux operating systems.
Configuration Management (CM) Patch Manager
Life-cycle management of patches, service packs and hot fixes across the enterprise.
Connect-It & Integration Connectors HP OpenView Connect-It and its family of integration connectors extend the value of OpenView asset and service management products with a robust platform for integrating with third-party enterprise applications.
Customer Views for Network Node Manager
Integrates with NNM to provide customer-based management of network environments.
Data Protector Software that manages backup and recovery from both disks and tapes, delivering maximum data protection
Dashboard HP OpenView Dashboard enables your business to quickly build 360 degree views of vital business services.
DecisionCenter Optimize resources against service-levels, business impact and cost.
Dynamic Netvalue Analyzer Real time IP solution that transforms raw usage data into business information.
Enterprise Discovery Automatically discovers and inventories IT assets and updates the CMDB with, current configuration data for a complete and accurate repository of IT assets, including installed software applications and their usage. A dynamically maintained network topology map provides a visual representation of the IT infrastructure, including port-to-port connectivity between IT devices.
Event Correlation Services Correlate events from multiple system layers, integrated with NNM and Operations.
Event Correlation Services Designer Transforms and processes event streams to correlate different event types messages.
Extensible SNMP Agent Extends SNMP to control basic network devices, critical systems and applications.
GlancePlus Performance monitoring and diagnostic tool providing immediate system information.
GlancePlus Pak Extends GlancePlus with historical data capabilities of Performance Agent Software.
Integrated Lights-Out Advanced PackGives you the ultimate remote control of system resources located in data centers and remote sites: install, configure, monitor, update, and troubleshoot remote ProLiant servers anywhere, anytime from a standard Web browser, command line, or script.
Intelligent Networking Pack Adapts to and changes the network path to achieve maximum reliability and performance, detects and analyzes network bottlenecks or broken network linkages, and steers traffic to the optimum route based on network conditions.
Internet Services A single integrated view of the complete Internet infrastructure.
IUM CDMA Solution CDMS data billing mediation and voice switch mediation solution.
IUM GPRS Mediation Solution A specialized set of extensions that process usage data from network equipment conforming to the general packet radio service (GPRS) specification.
Network Configuration Management Automated network compliance, change and configuration management solution to ensure the security, availability and operational efficiency of networks.
Network Node Manager Manage complex IP networks, including: automatic discovery, intelligent monitoring, automated dynamic root cause analysis and virtual network service state determination.
Network Node Manager Developer Toolkit
Development tools to create products that integrate with Network Node
NonStop Server Management An out-of-the-box solution that provides seamless integration for managing NonStop servers with the HP OpenView suite of products.
NonStop Server Performance Management
Integrates NonStop server performance metrics into HP OpenView Operations event monitoring and service management views.
OmniStorage Client/server-based solution providing virtually unlimited growth of file systems.
Operations Developer Toolkit Toolkit for development of integration and instrumentation modules for Operations.
Operations for UNIX Service-driven operations for your heterogeneous enterprise IT infrastructure, in support of your business processes.
Operations for Windows Award-winning Windows-based event management, proactive performance monitoring, automated alerting, reporting, and graphing for Windows, Linux, and UNIX systems, middleware and applications.
Operations for Windows Limited Edition
A special service driven operations management offering designed to fit the needs of medium sized environments with up to 30 nodes.
Oracle for OpenView Manages all your data and allows all your business applications to take advantage of the proven performance, security and reliability provided by the Oracle Database.
Integrates IBM zSeries systems running OS/390 or zOS into the HP OpenView managed environment, bringing service management to the mainframe world.
OS/400 Management Integrates IBM iSeries systems running OS/400 into the HP OpenView managed environment, bringing service management to the IBM midrange world.
Performance Insight Provides a powerful reporting solution that gives you the insight you need for more effective service level management.
Performance Management Pack A performance management solution (integrated with HP Systems Insight Manager) that detects and analyzes hardware bottlenecks on HP ProLiant servers and MSA500/MSA1000/MSA1500 shared storage devices.
Performance Manager and Agent Single interface for monitoring, analyzing, and forecasting resource utilization.
Reporter Enables IT to provide timely, accurate reports to prove IT service quality levels.
Route Analytics Management System IP routing analysis enhanced dynamic root cause analysis and risk assessment. Records complete network routing history to pin-point transient and intermittent problems.
Select Access Identity management software for secure user access to IT services and resources.
Select Audit Automates management of the entire identity audit lifecycle aligning IT controls and processes with regulatory
Select Federation Part of the HP OpenView Identity Management suite, works with any identity management system and any federation protocol.
Select Identity Extended-enterprise management system designed to handle Identity Management from a business process standpoint.
Service Activator Automates the delivery of services offered by internal and external service providers.
Service Desk Implement helpdesk, problem, change, config, and SLA management processes into a single workflow.
Service Desk Process Insight Based on OpenView Business Process Insight, HP OpenView Service Desk Process Insight provides real-time visibility into the ITIL processes managed by your HP OpenView Service Desk system.
Service Information Portal Create a "portal" view to show status information of a customer's environment.
Service Quality Manager Service level agreement and service quality management automation for the service provider.
ServiceCenter Based on ITIL best practices, ServiceCenter is comprehensive and fully integrated consolidated service desk management software that enables IT to improve service levels, balance resources and control costs.
Settings Migration Manager A powerful and scalable enterprise-class PC migration tool that automates the migration of operating system (OS)
Smart Link Integration (SLIs) Applications that link partner management tools with HP OpenView products.
Smart Plug-ins (SPIs) Integrated, out-of-the-box solutions that "plug into" HP OpenView products extending the managed domain.
SOA Manager Provides the management necessary to gain the benefits of a Service Oriented Architecture.
Storage Essentials The first open, standards-based suite of storage products designed to integrate into HP's unified server-storage management platform, HP Systems Insight Manager.
Storage Management Appliance An appliance-based solution for monitoring and management.
Storage Mirroring Remote replication Host-based application for WinTel platforms over an IP LAN/WAN.
Storage Operations Manager Combines StorageWorks Command View EVA v3.1 and HP OpenView Storage Node Manager v3.1, for identifying/ managing StorageWorks EVAs in single and distributed heterogeneous SANs, using a singe orderable product number with common capacity-based licensing.
Storage Virtual Replicator Server-based virtualization tool creates snapshots, provides storage administration for Windows NT/2000 environments.
Storage Volume Growth Easily expands basic disk volumes on Windows 2000 or Windows Server 2003, without disrupting the application environment, supplementing EVA volume expansion
Support and Services HP provides high quality Software Services that address all aspects of your software application lifecycle needs. The wide range of HP service offerings—from online self-solve support to proactive mission critical services—enable you to choose the services that best match your business needs.
Systems Insight Manager Multiple operating system, hardware level management product that supports HP ProLiant, Integrity and HP 9000 servers as well as HP StorageWorks MSA, EVA, and XP arrays and other third-party arrays. The foundation for HP's unified infrastructure management strategy, it is easily extensible through ProLiant Essentials, Integrity Essentials, and Storage Essentials.
TeMIP Access Module Library & Central Engineering
Access Modules provide protocol mapping between network elements or management systems and the OSI-based TeMIP world.
TeMIP Expert Provides expert system rules that capture the expertise and knowledge within network operations and automate operations processes to solve problems.
TeMIP Fault Management An industry-proven, alarm-handling, event-logging network visualization solution.
TeMIP Fault Statistics Allows building statistical reports and data analysis that helps network operations staff observe fault patterns and identify trouble spots.
TeMIP Framework Provides a massively scalable set of telecom middleware services for
TeMIP Lite Maximizes out-of-the box operation through packaging of various modules of the TeMIP product family optimized for non-distributed operation. Hardware recommendations and test results provided for these packages simplify sizing requirements and integration certification ensure on-time, on-budget deployment.
TeMIP product family Delivers the industry's most comprehensive, flexible and robust OSS service assurance offering from a single vendor, unifying and integrating multiple management domains across a full range of infrastructures.
TeMIP Service Monitor Provides Service Impact Analysis for diverse networks and services.
Transaction Analyzer Facilitates web application problem resolution by directing attention to specific performance bottlenecks.
Unified Developer Toolset Using standard-based integration mechanisms, HP OpenView Unified Developer Toolset enables developers to create off-the-shelf applications that integrate with HP OpenView.
Usage Manager Open, multi-platform active mediation and business intelligence solution.
Usage Manager Voice Mediation Integrated active mediation and revenue assurance for voice services.
Virtual Machine Management Pack Provides unified management of virtual machines (Microsoft and VMware) and supporting HP ProLiant host server resources. Integrated with HP Systems Insight Manager.
HP offers specific solutions for your home or business--whether you need
software, hardware or services:
Home & Home Office solutionsInformation on products and services - plus product tips, special promotions and creative project ideas.
Business solutions
Small & Medium Business
Product information to save your business time and money. Includes special offers, classes, buying guides, tools, tips, and more
Large Enterprise Business
Technology and solutions for companies exceeding 500 employees.Includes industry specific solutions, as well as cross industry solutions such as customer relationship management and wireless services.
HP IT professionals
Dedicated tools, training, advice, forums and support for IT professionalsIncludes industry specific solutions, as well as cross industry solutions such as customer relationship management and wireless services.
Partners & Developers solutions
Commercial Channel Partner web site
A web site for partners reselling, referring, distributing or providing services delivery.Everything you need to know to market, sell and support HP products and services for our mutual success.
Consumer Channel Partner web site
A web portal for all retail partners providing the latest marketing and sales materials to up-to-the-minute pricing.