Project on Corporate Social Responsibility

A STUDY ON

“CORPORATE SOCIAL RESPONSIBILITY”

(With reference to

RAJIV GANDHI COMBINED CYCLE POWER PROJECT

NTPC LTD., Kayamkulam)

PROJECT REPORT SUBMITTED IN PARTIAL FULFILLMENT FOR THE AWARD OF

DEGREE OF

BACHELOR OF BUSINESS MANAGEMENT (2011-2014)

SUBMITTED BY

CH.PADMAVATI

(1214111113)

UNDER THE ESTEEMED GUIDANCE OF Ms. P.SOBHA RANI

Assistant Professor

GITAM INSTITUTE OF MANAGEMENT

GITAM UNIVERSITY(Declared as deemed to be university u/s 3 of the UGC Act 1956)

(Accredited with “A” Grade by NAAC)

VISAKHAPATNAM

DECLARATION BY THE STUDENT

I, CH.PADMAVATI hereby declare that this project entitled “CORPORATE SOCIAL RESPONSIBILITY” (With reference to RAJIV GANDHI COMBINED CYCLE POWER PROJECT NTPC Limited., Kayamkulam) submitted for the partial fulfilment of the requirements of Bachelor of Business Management, GITAM Institute of Management, Visakhapatnam, Andhra Pradesh is a bonafide record of my project work carried out during the period from 17th May 2012 to 24th May 2012 at NTPC Limited, Kayamkulam. It is carried out on my own and has not been submitted to any other institution or university earlier.

Date:

Place: KAYAMKULAM, Kerala CH.PADMAVATI

CERTIFICATE BY THE GUIDE

  This is to certify that the project report entitled “CORPORATE SOCIAL RESPONSIBILITY”(With reference to RAJIV GANDHI COMBINED CYCLE POWER PROJECT NTPC Limited., Kayamkulam) in partial fulfilment of the requirements for the degree of Bachelors of Business Management, is a bonafide work carried out by CH.PADMAVATI and has been carried out under my guidance.  Place:KAYAMKULAM Date:

Mr.K.Sree KumarHR Manager

RAJIV GANDHI COMBINED CYCLE POWER PROJECT, NTPC LIMITED

KAYANKULAM, KERALA

ACKNOWLEDGEMENTS

I would like to express my profound gratitude to P rof. K. Siva Rama Krishna, Dean & Principal, Prof P. Sheela, Vice-Principal and Dr. K. Manjusree Naidu, Program Coordinator of Bachelors of Business Management, GITAM University for giving me this opportunity to successfully complete my project work. With immense pleasure I would like to express my sincere thanks to my project guide Mrs.P.Sobha Rani for necessary cooperation extended to carry out my project work.I take this opportunity to acknowledge my sincere thanks to Mr.K.Sreekumar, HR Manager, RAJIV GANDHI COMBINED CYCLE POWER PROJECT NTPC LTD., Kayamkulam, my Project Guide who has been a staunch pillar to support for my data collection and analysis. His cooperation and valuable guidance to enhance my knowledge in the subject of “CORPORATE SOCIAL RESPONSIBILITY”.

I would humbly thank the representatives and employees of RAJIV GANDHI COMBINED CYCLE POWER PROJECT, NTPC LTD. and all those individuals who made this study a grand success, giving their support directly or indirectly.

CH.PADMAVATI (1214111113)

CONTENTS

1. Executive Summary2. Section-I

Conceptual Framework2.1 Corporate Social

Responsibility 2.2 CSR-Related Concepts

3. Section-II3.1 Need Of The Study3.2 Scope Of The Study3.3 Limitations Of The Survey3.4 Research Methodology

4. Section-IIIOrganization Profile

4.1 Public Sector Undertakings4.2 NTPC Limited4.3 CSR in RGCCPP, NTPC

Kayamkulam5. Section-IV

Data Analysis and Interpretation6. Section-V

6.1 Findings6.2 Suggestions6.3 Conclusion

EXECUTIVE SUMMARY

NTPC follows the global practice of addressing the CSR issue in an integrated multi-stakeholder approach covering the environment and social aspects.

At RAJIV GANDHI COMBINED CYCLE POWER PROJECT, NTPC Kayamkulam, Corporate Social Responsibility- Community Development (CSR-CD) activities are being undertaken based on the need assessment surveys conducted from time to time in association with the District Administration/Local Panchayats/Villagers and various stakeholders.

Some of which are construction of tube-wells and water tanks for providing drinking water, drains to prevent water logging, village roads, waiting shed, wheelchairs to the disabled, Haemo-Dialysis machine to Alappuzha Medical College, donation of furniture to schools and hospitals, vocational training to village youths, street lighting, scholarship to ITI students, etc.

The major initiative taken by RGCCPP is providence of free medicines to the poor people in tsunami affected areas, namely Arattupuzha and Thrikkunnapuzha villages. They (poor people) are very happy and highly satisfied with this facility and just want that this facility should be provided forever.

SECTION-ICONCEPTUAL FRAMEWORK

CORPORATE SOCIAL RESPONSIBILTY

“The voluntary compliance of social and ecological responsibility of companies is called Corporate Social Responsibility (CSR).”Corporate social responsibility is basically a concept whereby companies decide voluntarily to contribute to a better society and a cleaner environment. Corporate social responsibility is represented by the contributions undertaken by companies to society through its business activities and its social investment. This is also to connect the Concept of sustainable development to the company’s level.The concept of Corporate Social Responsibility was first mentioned 1953 in the publication ‘Social Responsibilities of the Businessman’ by William J. Bowen. However, the term CSR became only popular in the 1990sResponsible Companies in the age of globalizationHow a company perceives its societal responsibility depends on various factors such as the markets in which it operates, its business line and its size.Companies have explored that their impact on the economic, social and environmental sector directly affects their relationships with investors, employees and customers.

As companies face themselves in the context of globalization, they are increasingly aware that Corporate Social Responsibility can be of direct economic value. Although the prime goal of a company is to generate profits, companies can at the same time contribute to social and environmental objectives by integrating corporate social responsibility as a strategic investment into their business strategy. How "social responsible" are Companies in reality? Due to the lack of international CSR guidelines, the practical application of CSR differs and CSR Strategies within most companies still show major deficiencies. There are still complaints about multinational companies wasting the environment and NGOs still denouncing human rights abuses in companies.Critics suggest that better governmental and international regulation and enforcement, rather than voluntary measures are necessary to ensure that companies behave in a socially responsible manner.Corporate social responsibility should therefore not be seen as a substitute to regulation concerning social rights or environmental standards. In countries where such regulations do not exist, efforts should focus on putting the proper regulatory framework in place on the basis of which socially responsible practices can be developed.Why are governments interested in CSR?

Their task is to make sure that the process of global and economic and social change is managed properly and fairly. Several guidelines or standards have been developed to serve as frameworks for CSR.International Initiatives for Corporate Social ResponsibilityThe OECD Guidelines for multinational Enterprises and the ILO - International Labour Standards form the principles for the societal responsibility of companies and will help to implement CSR on the international level.CSR-CoverageThere is no unitary or binding international norm for CSR Coverage for companies. The Organization Ceres, Investors and Environmentalists for Sustainable Prosperity hopes for a greater engagement - as well as more transparency in reference to CSR.

CORPORATE SOCIAL RESPONSIBILITY-RELATED CONCEPTS

CSR generally refers to: 1. A collection of policies and practices linked to relationship with key stakeholders, values, compliance with legal requirements, and respect for people, communities and the environment; and 2. The commitment of business to contribute to sustainable development, commonly understood as sustainable development is the ability of the current generation to meet its needs without compromising the ability of future generations to meet theirs.

Environmental protection –Many citizens, environmental organizations and leadership companies now define environmental responsibility as involving a comprehensive approach to a company's operations, products and facilities that includes assessing business products, processes and services; eliminating waste and emissions; maximizing the efficiency and productivity of all assets and resources; and minimizing practices that might adversely affect the enjoyment of the planet's resources by future generations.

Community involvement –

It includes: community partnership, employee giving, global community involvement, philanthropy, product and services donations, release time, volunteerism etc.Enterprise and economic development –This broad concept includes: competitiveness, development of local SMEs, entrepreneurship, community economic development, micro finance in emerging economies etc.) The drive of entrepreneurs in developing countries can provide the catalyst to lift an economy onto an upward growth spiral.Health promotion – Private sector business plays a dominant role as the driver of current global economic development, and globalization is bringing new social and economic challenges.Human Disaster Relief – Companies, in cooperation with public sector, civil society, and international organizations, have played an important role in supporting humanitarian relief operations. Due to the rising cost, threat and complexity of the consequences of major disasters on society, the key challenge is to go beyond “proactive response” and to focus on prevention where CSR framework can help the key players to utilize more development oriented approach.

SECTION-II

NEED OF THE S TUDY The present survey can be considered very important because of its academic and professional importance.

1) Academic importance Only few empirical surveys are made on the subjects in Indian background. So the researcher is interested to know more about the subject.

2) Professional importance The researcher being a student of 1st year BBM student, Gitam University requires some practical training combined with classroom theoretical teaching and to submit a dissertation for that the researcher performed this survey on the topic “CORPORATE SOCIAL RESPONSIBILITY” at RAJIV GANDHI COMBINED CYCLE POWER PROJECT, NTPC Kayamkulam, Kerala.

SCOPE OF THE STUDYThe scope of the study is very much confined to RAJIV GANDHI COMBINED CYCLE POWER PROJECT, NTPC Kayamkulam. Hence the topic under study required in depth analysis of both positive and negative aspects and is usually wide as the research preferred to have thorough discussion about the “CORPORATE SOCIAL RESPONSIBILITY” at NTPC LIMITED.The purpose of the study was:

To determine the activities undertaken by RGCCPP, NTPC Kayamkulam as a part of Corporate Social Responsibility (CSR).

To observe whether the people were satisfied with the facilities (especially providence of free medicines in tsunami affected areas) being provided as a part of CSR.

The survey also offered opportunities for respondents to provide their own ideas and comments.

LIMITATIONS OF THE SURVEY:

The research was conducted within a limited duration. So a detailed and comprehensive study could not be made.

The sample was confined to 100 respondents. So this study can be regarded as “fool-proof” one.

The findings and conclusions are based on knowledge and experience of the respondents.

Out of the 12 wards where free medical facilities are being provided, the sample was confined only to two villages, namely Pathiankara and Arattupuzha.

RESEARCH METHODOLOGYThe methodology of this study consists of primary and secondary data.

PRIMARY DATA-The data collected from the respondents were through questionnaires. Sample Size: In this research only a few items can be selected from the population for the study purpose. The items selected constitute what is technically called sample. Here the sample size is 100 patients from the total population.Questions are framed in such a way that it reflects the ideas and thoughts of the respondents with regard to the level of satisfaction towards the providence of free medical facilities.

SECONDARY DATA-RGCCPP NTPC brochures for the year 2010-2011

SECTION-III

INDUSTRY PROFILE

PUBLIC SECTOR UNDERTAKINGS

The government-owned corporations are termed as Public Sector Undertakings (PSUs) in India. In a PSU majority (51% or more) of the paid up share capital is held by central government or by any state government or partly by the central governments and partly by one or more state governments.

Public Sector Undertakings (PSUs) can be classified as Public Sector Enterprises (PSEs), Central Public Sector Enterprises (CPSEs) and Public Sector Banks (PSBs).

The Central Public Sector Enterprises (CPSEs) are also classified into 'strategic' and 'non-strategic'. Areas of strategic CPSEs are:

Arms & Ammunition and the allied items of defence equipments, defence air-crafts and warships

Atomic Energy (except in the areas related to the operation of nuclear power and applications of radiation and radio-isotopes to agriculture, medicine and non-strategic industries)

Railways transport.

All other CPSEs are considered as non-strategic. 

The status of Maharatna, Navratna and Miniratna to CPSEs is conferred by the Department of Public Enterprises  to various Public Sector Undertakings. These prestigious titles provide them greater autonomy to compete in the global market.

ROLE OF PUBLIC SECTOR UNDERTAKINGS

Public sector undertakings (psus) have laid a strong foundation for the industrial development of the country. The public sector is less concerned with making profits. Hence, they play a key role in nation building activities, which take the economy in the right direction.

EMPOWERMENT OF PUBLIC SECTOR UNDERTAKINGS

The Government provides Public Sector Enterprises (PSEs/PSUs) the necessary flexibility and autonomy to operate effectively in a competitive environment. The Boards of Navratna and Miniratna companies -  are entrusted with more powers in order to facilitate further improvement in their performance.

CORPORATE GOVERNANCE OF PUBLIC SECTOR UNDERTAKINGS

The Ministry of Corporate Affairs has been working towards strengthening of the corporate governance.

The ministry encourages the use of better practices through voluntary adoption. For this purpose, a set of voluntary guidelines has been drafted. The Corporate Governance Voluntary Guidelines serve as a benchmark for the corporate sector and also help them in achieving the highest standard of corporate governance.

CORPORATE SOCIAL RESPONSIBILITY OF PUBLIC SECTOR UNDERTAKINGS

The Government has issued the guidelines on Corporate Social Responsibility for Central Public Sector Enterprises (CPSEs) following the Committee on Public Undertakings (1993-94) recommended a number of measures in its 24th Report on 'Social Responsibilities and Public Accountability of Public Undertakings'.

JOBS & CAREER

This sector provides job opportunities to both technical and non-technical personnel.

The Public Enterprises Selection Board is responsible for selection and placement of personnel in the posts of Chairman, Managing Director or Chairman-cum-Managing Director (Level-I), and Functional Director (Level-II) in PSEs as well as in posts at any other level as may be specified by the Government.

ORGANIZATION PROFILE

NTPC LimitedEstablished in 1975 to play a major role in power sector, NTPC Limited, the largest power generating company of the country, has been on the limelight powering the growth of India.

With an installed capacity of 38014 MW through 15 coal based, 7 gas based and 4 joint venture power stations, NTPC contributes 28.60% of total electricity generated in India with 19% share of country’s total installed capacity.

Rated No.1 Independent Power Producer Company in Asia 2008 in “Platts Top 250 Global Energy Company 2008 Survey”, ranked No.1 in the special category in “Best Workplaces for Large Organizations” and 8th overall in 2008 by Great Places to work in collaboration with the Economic Times, rated as Most Valuable PSU by the premier Investment Journal Dalal Street and winner of DUN & Bradstreet’s Corporate Award-2008 for Sectoral Excellence in addition to many other prestigious accolades, it has established its increasing global presence.

Driven by its vision to lead, NTPC has chalked out ambitious plans to be a 75000 MW plus Company by 2017. The company has commenced work on a diversified portfolio with initiatives in lateral, forward and backward integration.

NTPC has adopted an advanced and high efficient Environment Management and Energy Conservation Systems and a well defined Corporate Social Responsibility scheme to contribute to society.

RAJIV GANDHI COMBINED CYCLE POWER PROJECT (RGCCPP), KAYAMKULAM

The 350MW Rajiv Gandhi Combined Cycle Power Project is situated in Kayamkulam Kayal reclaimed area in Arattupuzha village of Alappuzha District in Kerala.

The project approved by CCEA (Cabinet Committee on Economic Affairs) on September 18, 1996 at a capital cost of Rs.1310.58 crore was completed at less than Rs.1200 crore.

The station has three units comprising two GAS turbines of 115MW each and one steam turbine of 120 MW. The stage-I of the project with Naphtha as fuel is fully commissioned and is under commercial operation. All the three units under stage-I were commissioned ahead of schedule. The first 115 MW unit and the associated 220 KV transmission system of the plant was commissioned by the than Hon’ble Prime Minister Shri Atal Behari Vajpayee on 17th January 1999.

Rising amidst coconut groves and lush green trees, the plant dots the landscape. Once a village, Choolatheruvu, on the fringes of the backwaters now became an important power point in the country’s power map.

MAIN PLANT

The main plant covers an area of approximately 110 acres of land reclaimed from the erstwhile Kayamkulam Kayal Farm. The entire quantity of earth required to raise the land was dredged from the adjoining backwaters (Kayal). Nearly 15 lakhs Cu.m of earth was dredged by deploying five dredgers of various capacities.

Since the soil strata in the plant area was found to be prone to liquefaction, a unique process of dynamic compaction, considered to be a civil construction marvel, and was carried out at Kayamkulam site for the first time.

S TATION OVERVIEW Project Overview : Arattupuzha Village, Alappuzha District of Kerala

Installed capacity : 350 MW Approved Investment : Rs.1310.58 croreFinancing : World Bank Time Slice LoanWater Source : Achenkovil RiverWater requirement : 10.5 cusecsFuel : Naphtha (HSD for Start-up)

Fuel source : Kochi Refinery or Through importBeneficiaries : Kerala and Tamil Nadu

UNIQUE FEATURES OF RGCCPP First coastal based project of NTPC First fully liquid fuel (Naphtha) based power project

of NTPC. First NTPC power project where filling was done by

Dredging followed by Dynamic Compaction. First NTPC project where ground improvement was

done by sand piling at the plant site. First project to have a 245KV Gas Insulated

Switchyard.

NTPC has an ambitious plan for expansion of Rajiv Gandhi Combined Cycle Power Project by addition of 1950MW (3X650) to the existing 350 MW. On completion of stage-II, the installed capacity of this project will be 2300MW.

TOPIC PROFILE IN THE ORGANIZATION-

CORPORATE SOCIAL

RESPONSIBILITY

Being a responsible corporate citizen, NTPC formulated a comprehensive Corporate Social Responsibility-Community Development (CSR-CD) plan. At RGCCPP, Kayamkulam, CSR-CD activities are being undertaken based on the need assessment surveys conducted from time to time in association with the District Administration/Local Panchayats/Villagers and various stakeholders.

During the construction phase of the project, an extensive R&R programme was implemented for project affected persons and launched various self employment and income generating schemes for their benefit, which have since been completed.

IMPLEMENTED WORKS IN 2010-2011 are: EYE CAMP-

Two eye check-up camps were organized during 2010-2011 by “Samunnathi”, an NGO promoted by NTPC, in association with Aravind Eye hospital, Tirunelveli at NTPC Township.

CONSTRUCTION OF BICYCLE SHED- A Bicycle shed was constructed with the financial assistance of NTPC under its CSR-CD programme in Government Girls High School, Haripad.

FLOOD RELIEF MATERIALS-Flood Relief Materials in the form of provisional items were distributed to the flood affected persons of

Pallipad/Cheppad Villages in association with “Samunnathi”.

CONSTRUCTION OF ROADS- Construction of Roads in Chingoli, Cheppad and Pallipad Panchayats were also undertaken under CSR-CD initiatives.

CASH AWARD TO MERITORIOUS STUDENTS- Cash Awards to Meritorious Students (Class- X & XII) of nearby 20 schools were distributed on the occasion of Independence Day at NTPC Township, Cheppad.

A major CSR-CD initiative of NTPC-RGCCPP in taking care of the health of coastal villagers in Thrikkunnapuzha & Arattupuzha villages has become a reality. Launching of two Mobile Medical Units to provide free medical facilities to the people of tsunami affected areas has also been undertaken. Mostly they are prone to Fever, Tuberculosis, Phileria, Joint pain and Cancer.

SECTION-IVDATA ANALYSIS

AND INTERPRETATIO

N

The survey was conducted on 21st and 22nd May 2012 in villages namely, Arattupuzha and Pathiankara regarding the free medical facilities provided by RAJIV GANDHI COMBINED CYCLE POWER PROJECT, NTPC Limited.

There are two mobile medical units, each consisting of a doctor, a pharmacist and a nurse, cover two wards per day. So, in a week they cover 12 wards (Monday-Saturday). Each mobile medical unit spends about 4 hours, i.e. from 9a.m. to 1p.m. at each ward.

The questionnaire was distributed among 100 patients, 50 each day. The questionnaire is as follows:

PROJECT ON CORPORATE SOCIAL RESPONSIBILITY

WITH REFERENCE TO NTPC

QUESTIONNAIRE ON MOBILE MEDICAL FACILITIES PROVIDED BY NTPC

1. PERSONAL INFORMATION-

NAME (OPTIONAL): PLACE:

AGE: EMPLOYMENT:

SEX: MALE EMPLOYED

FEMALE UNEMPLOYED

MARITAL STATUS: MARRIED

UNMARRIED

2. ARE YOU SATISFIED WITH THE MEDICAL FACILITIES PROVIDED BY NTPC?

SATISFIED FAIRLY SATISFIED NOT SATISFIED

3. IS NTPC REGULAR WITH MEDICAL CHECK UPS?

YES NO

4. IS IT SUFFICIENT TO MEET YOUR MEDICAL REQUIREMENTS?

HIGHLY SUFFICIENT FAIRLY SUFFICIENT INSUFFICIENT

5. IS IT EASILY ACCESSIBLE FROM YOUR PLACE? (LOCALITY)

YES NO

6. WHAT IS THE DURATION OF MEDICINES PROVIDED TO YOU BY THE COMPANY?

1 DAY 3-5 DAYS 10-15 DAYS 1 MONTH

7. ACCORDING TO YOU, WHAT ARE THE TYPES OF DISEASES THAT NTPC HAS DEALT WITH? (IN YOUR WARD)

A) D)

B) E)

C)

8. IS NTPC PROVIDING YOU THE PRESCRIPTION WHENEVER YOU VISIT?

YES NO

9. THE MEDICINES PROVIDED TO YOU, ARE THEY CURABLE/EFFECTIVE?

YES TO SOME EXTENT NO

10. DO YOU FIND ANY CHANGE IN THE HEALTH OF THE PEOPLE BEFORE AND AFTER THE IMPLEMENTATION OF MOBILE HEALTH CLINICS BY NTPC IN YOUR WARD?

YES TO SOME EXTENT NO

11. ANY SUGGESTIONS???

a)

b)

c)

d)

THANK YOU!!!

DATA INTERPRETATION1. AGE OF THE PATIENTS

AGE OF THE PATIENTS NUMBER OF PATIENTS0-10 YEARS 1111-20 YEARS 521-40 YEARS 1741-60 YEARS 1961-85 YEARS 48

0-10 years 11-20 years

21-40 years

41-60 years

61-85 years

0

5

10

15

20

25

30

35

40

45

50

AGE OF PATIENTS

number of patients

ANALYSIS

11% of the patients belong to the category of 0-10 years.

5% of the patients belong to the category of 11-20 years.

17% of the patients belong to the category of 21-40 years.

19% of the patients belong to the category of 41-60 years.

48% of the patients belong to the category of 61-85 years.INFERENCE

So from the above graph, it is clear that the maximum number of patients belong to the category of 60-85 years, and

Minimum numbers of patients belong to the category of 11-20 years.

2. GENDER BASE OF THE PATIENTS

Gender Base of the patients

Number of patients

male 42Female 58

male female0

10

20

30

40

50

60

SEX OF PATIENTS

number of patients

ANALYSIS42% of the patients belong to the

category of male.

58% of the patients belong to the category of female.

INFERENCESo from the graph it is clear that the

maximum number of patients are female.

3. EMPLOYMENT STATUS OF THE PATIENTS

Employment status Number of patientsemployed 10Unemployed 90

employed unemployed0

102030405060708090

EMPLOYMENT STATUS OF THE PATIENTS

number of patients

ANALYSIS90% of the patients are

unemployed.Only 10% of the patients are

employed.INFERENCEMost of the patients are unemployed.

4. LEVEL OF SATISFACTION

Level Of Satisfaction

Number Of Patients

Highly satisfied 68Fairly satisfied 32Not satisfied 0

highly satisfied fairly satisfied not satisfied0

10

20

30

40

50

60

70

LEVEL OF SATISFACTION

number of patients

ANALYSIS68% of the patients are highly satisfied

with the mobile medical facilities provided by RGCCPP, NTPC Kayamkulam.

32% of the patients are fairly satisfied with the mobile medical facilities provided by RGCCPP, NTPC Kayamkulam.

0% of the patients are not satisfied with the mobile medical facilities provided by RGCCPP, NTPC Kayamkulam.INFERENCEHence maximum number of patients are highly satisfied with the facility provided by RGCCPP, NTPC Kayamkulam.

5. REGULARITY

Regularity Number Of Patients

Yes 92No 8

YES NO0

10

20

30

40

50

60

70

80

90

100

REGULARITY

NUMBER OF PATIENTS

ANALYSIS

92% of the patients believe that NTPC is regular with the mobile medical checkups.

8% of the patients believe that NTPC is irregular with the mobile medical checkups.INFERENCEThus most of the patients believe that NTPC is regular with the mobile medical checkups.

6. LEVEL OF SUFFICIENCY

Level Of Sufficiency

Number Of Patients

Highly sufficient 70

Fairly sufficient 30Insufficient 0

highly sufficient fairly sufficient insufficient0

10

20

30

40

50

60

70

LEVEL OF SUFFICIENCY

number of patients

ANALYSIS 70% of the patients feel that the mobile

medical facilities provided by RGCCPP NTPC are highly sufficient to meet their medical requirements.

30% of the patients feel that the mobile medical facilities provided by RGCCPP NTPC are fairly sufficient to meet their medical requirements.

0% of the patients feel that the mobile medical facilities provided by RGCCPP NTPC are insufficient to meet their medical requirements.INFERENCEMost of the patients feel that the mobile medical facilities provided by RGCCPP NTPC are sufficient to meet their medical requirements.

7. ACCESIBILITY

Accessibility Number Of Patients

Yes 90No 10

yes no0

10

20

30

40

50

60

70

80

90

ACCESSIBILITY

number of patients

ANALYSIS

90% of the patients feel that the medical unit is easily accessible from their place.

10% of the patients feel that the medical unit is not easily accessible from their place.INFERENCEMost of the patients feel that the mobile medical unit is accessible from their place.

8. DURATION OF MEDICINES PROVIDED TO PATIENTS

Duration Number of patients1 day 03-5 days 9510-15 days 51 month 0

1 day 3-5 days 10-15 days 1 month0

102030405060708090

100

DURATION OF MEDICINES PROVIDED

number of patients

ANALYSIS 0% of the patients agree with the fact that

the duration of medicines provided to them are for 1day.

95% of the patients agree with the fact that the duration of medicines provided to them are for 3-5days.

5% of the patients agree with the fact that the duration of medicines provided to them are for 10-15 days.

0% of the patients agree with the fact that the duration of medicines provided to them are for 1month.INFERENCEMost of the patients agree with the fact that the duration of medicines provided to them are for 3-5 days.

9. PRESCRIPTION BEING GIVEN ON VISIT

Prescription Being Given

Number Of Patients

Yes 100No 0

yes no0

10

20

30

40

50

60

70

80

90

100

PRESCRIPTION BEING GIVEN ON VISIT

NUMBER OF PATIENTS

ANALYSIS

100% of the patients agree that the prescription is being given to them on visit.

0% of the patients agree that the prescription is not being given to them on visit.

INFERENCE

100% of the patients agree with the fact that prescription is being given to them on every visit.

10. EFFECTIVENESS OF MEDICINES

Effectiveness Of Medicines

Number Of Patients

Highly effective 65To some extent 35Ineffective 0

highly effective to some extent ineffective0

10

20

30

40

50

60

70

EFFECTIVENESS OF MEDICINES

NUMBER OF PATIENTS

ANALYSIS65% of the patients believe that the

medicines provided to them are highly effective.

35% of the patients believe that the medicines provided to them are effective too some extent.

0% of the patients believe that the medicines provided to them are ineffective.INFERENCESo from the graph, it is clear that maximum number of patients feel that the free medicines provided to them are highly effective.

11.Perception on Health Improvement Of The People After Launching Of Mobile Medical Units By RGCCPP,NTPC

Perception on Health Improvement Of The People

Number Of Patients

Yes 55To Some Extent 45No 0

yes to some extent no0

10

20

30

40

50

60

PERCEPTION ON HEALTH IMPROVEMENT OF THE PEOPLE

number of patients

ANALYSIS

55% of the patients feel that yes, there is a change in the health of the people after the launching of mobile medical units by RGCCPP, NTPC Kayamkulam.

45% of the patients feel that to some extent, there is a change in the health of the people after the launching of mobile medical units by RGCCPP, NTPC Kayamkulam.

0% of the patients feel that there no change in the health of the people after the launching of mobile medical units by RGCCPP, NTPC Kayamkulam.

INFERENCEMost of the patients feel that there is a change in the health of the people after launching mobile medical units by RGCCPP, NTPC Kayamkulam.

12. Types Of Diseases That RGCCPP, NTPC Kayamkulam Has Dealt WithAccording to the patients, the following are the diseases that RGCCPP, NTPC Kayamkulam has dealt with:

Fever AsthmaJoint painTonsilsHeart problemAllergic problemsLoss of visionGastric problemArthritisThroat and Gum InfectionDiarrheaCancerRespiratory Tract Infection

S ECTION-V

OTHER CSR ACTIVITIESIn addition to the works implemented in the year 2010-2011, RGCCPP NTPC has also undertaken various steps as a part of contribution towards the society like:

Construction of tube wells and water tanks for providing drinking water,

Drains to prevent water logging, Village roads, waiting shed, Street lighting,

donation of furniture to schools and hospitals, Vocational training to the village youths, Scholarship to the ITI students, Haemo-Dialysis machine to Alappuzha Medical

College etc. Various welfare activities are also being undertaken in association with “Samunnathi”, an NGO promoted by NTPC.

FINDINGSMOBILE MEDICAL FACILITY

The major CSR-CD initiative was the launching of two Mobile Medical Units, each consisting of a doctor, nurse and a pharmacist that would run into Thrikkunnapuzha and Arattupuzha villages providing free medicines as they are tsunami affected areas. Overall there are 12 wards. Each day they cover 2 wards and around 40-50 patients visit each time.Due to drastic climatic changes and located near the coast, they are mostly prone to Tuberculosis, Phileria and Cancer.The medical units do not provide medicines for Blood Pressure, Diabetes mellitus and Cholesterol.90% of the patients were happy and highly satisfied with the facility being provided by RGCCPP NTPC. They just want this facility to be provided forever.

SUGGESTIONSRGCCPP NTPC sets up a plan for the upcoming year regarding CSR-CD activities for the benefit of the local population. These activities are being undertaken based on the need assessment surveys conducted from time to time in association with the District Administration/Local Panchayats/Villagers and various stakeholders.So, the people being benefited from free medical facilities (in tsunami affected areas) provided by RGCCPP NTPC LTD. Have put forward the following suggestions:

Number of consultation days must be increased in each ward.

Medicines for Blood Pressure, Diabetes Mellitus and Cholesterol should be provided.

Blood Group Detecting Camp must be organized.

This facility should be provided forever.

CONCLUSIONMost of the NTPC stations are located in remote rural areas which are socio-economically backward and deficient in the basic civic amenities. NTPC, as a responsible corporate citizen has been addressing the issue of community development in the neighbourhood area of its stations, which had been impacted due to establishment of the project. This is administered primarily as a part of resettlement and rehabilitation effort.

NTPC mission statement on CSR states-

“Be a socially responsible corporate entity with thrust on environment

protection, ash utilization, community development and energy

conservation.”

SUBJECT YES NO TO SOME EXTENT

LEVEL OF SATISFACTION

68 0 32

REGULARITY 92 8 -LEVEL OF SUFFICIENCY

70 0 30

ACCESSIBILITY 90 10 -PRESCRIPTION BEING GIVEN ON VISIT

100 0 -

PERCEPTION ON HEALTH IMPROVEMENT OF THE PEOPLE

55 0 45

EFFECTIVENESS OF MEDICINES

65 0 35