-
This project has received funding from the European Union’s
Horizon 2020 research and innovation programme under grant
agreement No 693319
Project Handbook
Project acronym: Mobile Age
Project full title: Delivering open and personalised mobile
access to public services for senior citizens Grant agreement no.:
693319
Responsible: Bev Abram
Contributors: Niall Hayes
Document Reference: D6.1
Dissemination Level: PU
Version: Draft
Date: 31/03/16
Ref. Ares(2016)1541346 - 31/03/2016
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History
Version Date Modification reason Modified by
0.1 March 22, 2016 Initial draft Bev Abram
0.9 Quality check
1.0 Final reviewed deliverable
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Table of contents
History
.............................................................................................................................
2
Table of contents
.............................................................................................................
3
List of figures
...................................................................................................................
6
List of tables
....................................................................................................................
7
Executive summary
..........................................................................................................
8
Introduction
....................................................................................................................
9
1.1 Scope of the document
...............................................................................................
9
2 Project Overview
....................................................................................................
10
2.1 Project Summary
.......................................................................................................
10
2.2 Mobile-Age Approach & Methodology
.....................................................................
10
2.3 Project Objectives
......................................................................................................
11
2.4 Work Package Descriptions
.......................................................................................
12
2.4.1 WP1 – Studies & policy briefings on access, mobility
and open data ............... 13
2.4.2 WP2 – Open Senior Citizen Public Service Engagement
Platform Development 15
The key objectives of WP2 are:
.....................................................................................
16
2.4.3 WP3 – Mobile Services Co-Creation Activities &
Evaluation ............................. 19
2.4.4 WP4 – Development of front-end components and demonstrator
applications 22
2.4.5 WP5 – Communication, Dissemination & Exploitation
..................................... 24
2.4.6 WP6 – Project Management
.............................................................................
26
3 Mobile Age Innovation
...........................................................................................
28
3.1 Mobile Age Process Innovation
.................................................................................
28
3.2 Mobile Age Technical Innovation
..............................................................................
29
Technical Innovation: Supporting seamless senior citizen
engagement with public services through next-generation,
personalised mobile and web-based technologies.
.......................................................................................................................................
29
3.3 Architecture and Modules
.........................................................................................
30
3.4 User case scenarios
...................................................................................................
30
4 Ethics
.....................................................................................................................
32
5 Impact
....................................................................................................................
34
5.1 Expected Impact
........................................................................................................
34
a) Relation to expected impact set out in the work programme
.................................. 34
b) Improving innovation capacity and the integration of new
knowledge ................... 34
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c) Strengthening the competitiveness and growth of companies
................................ 35
d) Other environmental and socially important impacts
.............................................. 36
6 Communication and Dissemination Strategy
........................................................... 37
6.1 Exploitation and Business Plan
..................................................................................
39
6.2 Communication activities
..........................................................................................
41
6.3 Communication at project level
................................................................................
42
6.4 Communication at local level
....................................................................................
42
6.5 Communication at national and European level
....................................................... 43
6.6 Initial Communication and Dissemination Plan
........................................................ 43
7 Project Organization
...............................................................................................
45
7.1 Project Management Structure
.................................................................................
45
7.1.1 Overall Coordination
.........................................................................................
45
7.1.2 The Project Coordinator (Professor Niall Hayes)
............................................... 46
7.1.3 Project Technical Leader (Professor Nigel Davies) and
Project Process Leader (Professor Lucas Introna)
...................................................................................................
46
7.1.4 The Work Package Leaders (WPL)
.....................................................................
46
7.1.5 The Project Office (PO)
......................................................................................
47
7.1.6 Quality assurance procedure
.............................................................................
47
7.1.7 Project Management Board (PMB)
...................................................................
47
7.2 Consortium Meetings
................................................................................................
48
7.3 Virtual meetings
........................................................................................................
49
The following virtual meetings will take place via Skype or
conference call ........................ 49
8 Project Manpower and Planning
.............................................................................
50
8.1 Project Manpower
.....................................................................................................
50
8.2 Gantt Chart: Please refer to Annex 5
........................................................................
50
8.3 Deliverables List – Planning
.......................................................................................
50
8.4 Milestones List – Planning
.........................................................................................
53
8.5 Key performance indicators –
planning.....................................................................
54
9 Information Management
.......................................................................................
56
9.1 Templates
..................................................................................................................
56
9.2 Document and File Numbering
.................................................................................
56
9.3 Deliverable Review and Approval
..............................................................................
56
9.3.1 Typing
................................................................................................................
56
9.3.2 Formatting
.........................................................................................................
56
9.3.3 Figures
...............................................................................................................
56
9.3.4 Document and Text Arrangement
.....................................................................
57
9.4 Meeting Minutes and Action Point Numbering
........................................................ 57
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9.5 Tools for Information Management
..........................................................................
58
10
Reporting............................................................................................................
59
10.1 Reporting to the Commission
....................................................................................
59
10.1.1 Periodic Activity Reports containing
.................................................................
59
10.1.2 Final Report
.......................................................................................................
59
10.2 Reporting to the PMB
................................................................................................
59
10.2.1 Six-monthly Reports
..........................................................................................
59
11 Consortium Agreement and Conflict Resolution
................................................... 61
12 Partner contact information
................................................................................
62
12.1 Partner email and skype addresses
...........................................................................
62
This table is to be considered as open and includes people
involved in the project. Names may be added or removed during the
life of the project.
..................................................... 62
12.2 Key areas of partner expertise
..................................................................................
62
13 List of accompanying annexes
.............................................................................
64
Annexes
.........................................................................................................................
65
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List of figures
Figure 1 : Mobile Age Innovation
......................................................................................
11 Figure 2 : Work package interactions
................................................................................
13 Figure 3 : Mobile Age Innovation
......................................................................................
28 Figure 4 : Mobile Age Conceptual Architecture
..................................................................
30 Figure 5 : Project outcomes and target groups
..................................................................
37 Figure 6 : AGE Platform dissemination and exploitation channels
...................................... 38
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List of tables
Table 1 : Summary of project data
....................................................................................
10 Table 2 : Summary of work packages
................................................................................
12 Table 3 : WP1 Link to Deliverables
....................................................................................
15 Table 4 : WP2 Links to Deliverables
...................................................................................
19 Table 5 : WP3 Links to Deliverables
...................................................................................
22 Table 6 : WP4 Links to Deliverables
...................................................................................
24 Table 7 : WP5 Links to Deliverables
...................................................................................
26 Table 8 : WP6 Links to Deliverables
...................................................................................
27 Table 9 : Mobile Age impact in relation to Work
Programme............................................. 34 Table 10
: Stakeholder communication and dissemination plan
......................................... 44 Table 11 : Mobile Age
consortium
.....................................................................................
45 Table 12 : Mobile Age Project Management Board
........................................................... 48
Table 13 : Project Management Board Meetings during the 1st year
(2016) ....................... 49 Table 14: Project manpower
summary
..............................................................................
50 Table 15: List of project deliverables
.................................................................................
53 Table 16: List of project milestones
...................................................................................
54 Table 17: Key performance indicators
...............................................................................
55 Table 18 Partner email and Skype addresses
.....................................................................
62 Table 19: Key areas of partner expertise
...........................................................................
62
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Executive summary
This handbook provides all the information that is needed to
facilitate the management of the project, the monitoring of the
overall progress and the communication between project partners and
the Commission.
Moreover, it gives a brief overview of the H2020 Mobile-Age
Project “Co-created personalised mobile access to public services
for senior citizens”, Grant agreement n. 693319
[H2020-INSO-2014-15/H2020-INSO-2015-CNECT[1], which has been
structured according to EC Guidelines.
The handbook provides relevant information pertaining to the
project objectives, expected results, vision and approaches. In
particular, the document underlines the specified project
activities link to the project objectives.
This document is intended to be a living document that will be
updated according to needs during the life of the Project.
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Introduction
1.1 Scope of the document
The handbook makes explicit the project management organization,
as it appears in the Description of Work (DoW) [2]. It deals with
all practical aspects of project management. Moreover, it presents
an overview of the project vision and goals, the consortium, the
approach, and the expected impact.
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2 Project Overview The following table summarizes project
data:
Contract Number Project acronym Mobile-Age Project Name
Co-created personalised mobile access to public services for
senior citizens Programme
H2020-INSO-2014-2015/H2020-INSO-2015-CNECT Date of start 1st
February 2016 Duration 36 months Total Cost €3,010,000.00 EC
Contribution €2,923,993.75 Project Web Site
Table 1 : Summary of project data
2.1 Project Summary
The Mobile Age project will focus on open government data,
mobile technology, and the provision of public services in relation
to Europe’s elderly population. Europe’s senior citizens are
growing steadily and are predicted to comprise of 28% of Europe’s
population by 2020. However, senior citizens do not normally share
the same level of connectivity to the Internet as younger
generations, and while government agencies are increasingly
providing their services through digital platforms, this risks
excluding senior citizens from the design and use of such services.
Mobile Age will provide the basis for the development of
mobile-based open government services focused on senior citizens.
We follow a co-creation methodological approach that will allow for
a substantive participation of senior citizens.
Mobile Age will focus on the co-creation of services related to
the production and use of open data for cities. This will be
achieved by pursuing four objectives:
i) exploring and implementing innovative ways to support senior
citizens to access and use public services through personal mobile
technologies that are based on open government data, ii) develop
and deploy co-creation approaches and methodologies to engage
senior citizens effectively; iii) develop a situated,
practice-based understanding of accessibility, mobility and
usability of services from a senior-citizen point of view; and iv)
develop a framework for impact assessment and evaluation for
co-creation approaches to open service development for the ageing
population. Mobile Age’s approach will be applied in cities and
counties that are already providing innovative approaches for the
participation of senior people in the development of city services:
Bremen, South Lakeland, Zaragoza and the Region of Central
Macedonia, with scenarios related to social inclusion, extending
independent living, data curation for a safer and more accessible
city, and the management of personal health information.
2.2 Mobile-Age Approach & Methodology
Mobile Age will deliver two forms of innovation that can be used
as the basis of future government service design and deployment in
relation to mobile technology and the ageing
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population. The first is a process innovation in the form of a
Best Practice Guide for Co-creation of Open Public Services based
on open government data as well as mobile technology. The second is
the Open Senior Citizen Public Service Engagement Platform
(OSCPSEP) technological innovation.
Figure 1 : Mobile Age Innovation
2.3 Project Objectives
In order for MOBILE-AGE to successfully realise its vision,
several prerequisites are set in the form of major Objectives
throughout the duration of the project. The overall project success
will be defined by the efficiency and effectiveness of the
appropriate synthesis, as well as the individual quality of these
specific achievements. The MOBILE-AGE project objectives are as
follows:
Objective 1: Explore and implement innovative ways to support
senior citizens to access and use public services through personal
mobile technologies and based on open government data. We will
develop and demonstrate an innovative mobile platform, based around
data analytics and associated mobile apps to assure more efficient,
pro-active and personalised access to government services and
related open government data for senior citizens. The platform will
be built on reusable components and will draw on open data and open
services.
Objective 2: Develop and deploy co-creation approaches and
methodologies to engage senior citizens effectively in order to
realize the benefits of open government data and mobile
technologies for the ageing population.
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Objective 3: Develop a situated, practice-based understanding of
accessibility, mobility and usability of services. Based on this
knowledge we will develop a best practice guide and toolkit for
service and technology design together with senior citizens.
Objective 4: Develop a framework for impact assessment and
evaluation for co-creation approaches to open service development
for the ageing population; in doing so, further increasing
transparency on the performance and take-up of eGovernment
services, and also producing open data on eGovernment service
performance.
2.4 Work Package Descriptions
The project is organized into 6 work packages (WP). Detailed
tasks, deliverables and milestones associated with each WP are
detailed in sections 7.3 and 7.4.
Work package No
Work Package Title Lead Participant No
Lead Participant Short Name
Person-Months
Start Month
End month
1 Studies & policy briefings on access, mobility and open
data
1a CSTO 54 1 36
2 Open Senior Citizen Public Service Engagement Platform
Development
7 AUTH 95 1 36
3 Mobile Services Co-Creation Activities & Evaluation
6 ifib 74 2 28
4 Development of front-end components and demonstrator
applications
4 FTB 55 2 26
5 Communication-Dissemination & Exploitation
5 Gov2U 58 1 36
6 Project Management 1a CSTO 28 1 36
Table 2 : Summary of work packages
The following diagram depicts their interactions:
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Figure 2 : Work package interactions
2.4.1 WP1 – Studies & policy briefings on access, mobility
and open data
The key objectives of this work package are to:
• Develop a situated, practice-based understanding of
accessibility, mobility and usability of services to inform policy
developments for service design and technology for the senior
citizens
• Develop a methodology on co-design and co-creation approaches
to realize benefits of open government data and mobile technologies
for the ageing population
• Develop a framework for impact assessment and evaluation
This work package will deliver:
a - Research based insights into accessibility, mobility and
usability of open government data and services
b - Research based into co-creation practices and methodological
insights into developing accessibility, mobility and usability of
open government data and services
c - Policy insights and guidance pertaining to accessibility,
mobility and usability of open government data and services
WP 6: Project managementT6.1 Project setupT6.2 Project
management
WP 5: Communication, dissemination, exploitationT5.1 Planning
& coordination of communication and dissemination activities
T5.2 Implementation of communication and dissemination activities
T5.3 Transferability, sustainability and Business Plan T5.4 Uptake
of mobile solutions and demonstrator application by city
information providers and public authorities
WP 2 Open Senior Citizen Public Service Engagement Platform
Development (OSCPSEP)T2.1 OSCPSEP requirements and
specificationsT2.2 OSCPSEP PaaS Infrastructure Development &
DeploymentT2.3 OSCPSEP SaaS Components & API Development T2.4
Open Data Feeds Aggregation & Public Services’ Integration with
OSCPSEP platformT2.5 Behaviour Analytics & Service Workflow
Engine Development T2.6 Overall system integration and
technicaltesting of demonstrator applications
WP 3 Mobile services co-creation activities & evaluationT3.1
Co-creation recruitment & engagement planning for trial
sitesT3.2 Stakeholder ideation & engagementactivities in
GermanyT3.3 Stakeholder ideation & engagementactivities in
UKT3.4 Stakeholder ideation & engagementactivities in SpainT3.5
Stakeholder ideation & engagementactivities in GreeceT3.6
Mobile Service Evaluation
WP 4 Development of front-end components and demonstrator
applications
T4.1 Technical requirements and specification of demonstrator
applications T4.2 Development of generic front-end components T4.3
Design studies and mock-ups for co-creation purposesT4.4
Development of mobile front-ends for demonstrator applications
WP 1 Studies & policy briefings on access, mobility and open
data Task 1.1 Study on accessibility, mobilityand open dataTask 1.2
Study on co-creation practicesTask 1.3 Policy briefing on
co-creation ofopen (mobile) public servicesTask 1.4 Evaluation and
impactassessment frameworkTask 1.5 Co-creation Best Practice
Guidebook
researches and informs evaluation
requirements(users)
Requirements (sustainability)
Requirements (front-end)OSCPSEP components
Requirements(users)
evaluation
Disseminates process innovation Disseminates technical
innovation
Disseminates technical innovation
Ensures outreach to participants
and stakeholders
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WP1 Tasks:
Task 1.1 Study on accessibility, digital mobility and open data
(Leader: ULANC, Duration: M1-M18)
We will use the exploratory workshops in phase 1 of the Mobile
Age project to develop a situated, practice-based understanding of
access and mobility. This study will be based on qualitative
research that will observe the practices of mobile technology use
of older people. These observations will be complemented with
interviews and focus groups (that will form part of the exploratory
events). The results of this study will inform the format and
structure of further co-creation events.
1. Preparation (month 1 - 2)
2. Preliminary study with senior citizens (focus groups, walking
studies, interviews, cultural probes) in Bremen and South Lakeland
(month 3 – 6)
3. Studies on mobility and independent living (month 7 – 16)
1. Stage 1: senior citizens with access
1. Bremen authors from Seniorenlotse
2. Stage 2: senior citizens with required help /
intermediaries... indirect access to technology (through
intermediaries)
1. Isolated people (e.g. South Lakeland)
2. Language barriers (e.g. Bremen uses Turkish speaking senior
citizens)
4. Analysis and write-up (month 17-18)
Task 1.2 Study on co-creation practices (Leader: ifib, Duration:
M5-M26)
Description: This study will, again through qualitative methods,
investigate how co-design and co-creation practice work including a
variety of actors: senior citizens, formal and informal carers,
civil servants, software programmers, open data providers. Methods
will include cultural probes, (video) ethnography, interviews,
focus groups and technology-in-use-observation (e.g. walking
workshops, observing usage at home). This study will be informative
to the development of a co-design and co-creation methodology, and
form part of the final Mobile Age guidebook.
• Study will be based on co-creation activities conducted in
T3.2 – T3.5
• This study will also evaluate the transferability of the
co-creation methods (transfer Bremen & South Lakeland to
Zaragoza & Central Macedonia) and is considered when planning
the engagement activities in T3.1 and for the study on
transferability in T5.3.
Task 1.3 Policy briefing on co-creation of open (mobile) public
services (Leader: ULANC, Duration: M25-M30)
Both studies (D1.1 and D1.2) aim to promote a situated,
practice-based understanding of accessibility, mobility and
usability of services (ULANC & ifib). In collaboration with
AGE, these insights will inform policy developments including the
proposed EU Directive on accessible websites and related
initiatives. The task will be jointly conducted by ULANC, AGE and
ifib.
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Task 1.4 Evaluation and impact assessment framework (Leader:
ULANC, Duration: M3-M36)
We will develop an evaluation and impact assessment framework to
assess the extent to which Mobile Age will achieve a pre-specified
set of key objectives. Each component of this framework will be
refined as the Mobile Age project unfolds to incorporate the
learnings from the prior phases. Intermediate results will be
reported upon in the periodic progress reports.
Task 1.5 Co-creation Best Practice Guidebook (Leader: ifib,
Duration:M13-M36)
The guidebook describes the methodology on the design and
deployment of co-creation approaches in the realm of open
government data for an ageing population including a framework for
service design and technology for the seniors.
Relative Number in WP
Number Title Lead Dissemination Level
Due Date
(Month)
1 D11 Interim Study on accessibility, digital mobility &
open data
ULANC PU 12
2 D12 Interim Study on co-creation practices
ifib PU 12
3 D17 Interim Guidebook on the design and deployment of
co-creation approaches
ifib PU 15
4 D20 Final Study on accessibility, mobility & open data
ULANC PU 18
5 D33 Study on co-creation practices ifib PU 26
6 D38 Policy briefing: open data, mobile technologies and an
ageing society
ULANC PU 30
7 D39 Evaluation and impact assessment framework
ULANC PU 32
8 D41 Final Guidebook on the design and deployment of
co-creation approaches (Report, M36)
ifib PU 36
9 D7 State-of-the-art in participatory open data approaches
ifib R 8
Table 3 : WP1 Link to Deliverables
2.4.2 WP2 – Open Senior Citizen Public Service Engagement
Platform Development
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The key objectives of WP2 are:
• To identify generic user-oriented and system related,
functional, as well as non-functional requirements for the
realisation of the system architecture modules.
• To provide technical specification and design the overall
architecture of the OSCPSEP infrastructure.
• Define the guidelines for the integration of modules. • Stress
test and integrate all modules developed. • Implement an early
OSCPSEP platform release and develop the final OSCPSEP
platform. • Test and deploy the pilot case applications
WP2 is focused on developing the essential software
infrastructure Mobile Age will run on. Specifically, WP2 focuses on
the design and development of the OSCPSEP back-end framework, where
all services will be executed and all mobile applications will run.
This work package will deliver:
a - The OSCPSEP user and system requirements will be specified
in a report
b - The OSCPSEP technical specifications will be documented in a
report.
c- The design of the architecture will be specified in a
report
d - A methodology will be reported for mapping third party
services into OSCPSEP services, as well as storing their
semantics.
e - A methodology will be reported for public service
integration that takes into account user interaction and exploits
usage analytics.
f – The demonstration, testing and deployment of OSCPSEP will be
evaluated and reported on
WP2 Tasks
Task 2.1 OSCPSEP requirements and specifications (Leader: AUTH,
Duration: M1-M17)
Within this task the requirements of the OSCPSEP platform will
be collected and analysed, based on the analysis performed in WP3
and WP4. The resulting requirements will define the basic
functionality of the OSCPSEP platform in order to enable
verification of project results and will be documented in the
deliverables D5; D7 and D8. AUTH will lead this task, with all
partners participating.
At the next stage, this task will deal with the functional
baseline of the system and describe “how” the system will fulfil
requirements identified in D9; 11 and 13. In order to ensure
quality (implementation) results it is important to specify
technical, operational and support characteristics of the system.
The performance related behaviour in respect to the platform KPIs
will be addressed within this task. This task will result in the
production of D9;11;13 and D15, the early and final OSCPSEP
platform technical specifications. The early version will define
all the basic OSCPSEP platform functionality, while the final
version will incorporate advanced functionality, as well as
functionality driven from the Pilot case requirements. AUTH will
lead this task, with UPM providing input.
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Task 2.2 OSCPSEP PaaS Infrastructure Development &
Deployment (Leader: AUTH, Duration: M6 – M24)
This task contains the development of the service repository and
the service workflow manager. For the service repository a cloud
based ecosystem will be developed, where ready-to-deploy services
will be published for access and use. Using input from T2.1, the
early and final version of the PaaS Infrastructure will be
implemented. Additionally, this task contains the development of a
cloud based ecosystem where ready-to-deploy mobile applications
created via the OSCPSEP development environment could be launched
for use from third party clients. In addition, open data providers
could also incorporate services exposing their data, after being
annotated based on OSCPSEP specifications. The initial OSCPSEP
services will be dictated by WP3 and WP4 analysis, as well as from
T2.4, leading to a preliminary instantiation of the OSCPSEP cloud
infrastructure, while the final version will be capable of
facilitating services generated by the pilot cases, as well as at
least 5 third party data providers. AUTH will uptake work related
to the instantiation and maintenance of the OSCPSEP cloud
infrastructure.
The APIs will connect SaaS components to the OSCPSEP through a
Restful API using JSON. Components to connect will be a search
engine to collect and convert data, a database to store data from
the web and OGD resources, and front-end components. This task will
build:
• API integration to existing OGD databases
• Search engine integration. The Tingtun search engine is
available for the project.
• Backend – frontend integration
• The OSCPSEP database to store OGD.
Task 2.3 OSCPSEP SaaS Components & API Development (Leader:
TT, Duration: M6-M11)
The task will prepare a way to annotate relevant OGD sources so
that they can be correctly mapped to common formats used in the
OSCPSEP database. It prepares a set of solutions to collect data
from OGD sources using APIs, search engine indexing, and web
scraping. In addition it provides a unified search across selected
websites to implement a loose integration of public services. The
Tingtun search service will be used as the basis for this task. TT
will uptake this task, with AUTH and ZGZ supporting the
activities.
Task 2.4 Open Data Feeds Aggregation & Public Services’
Integration (Leader: UPM, Duration: M4-M27)
Work in this task will focus on identifying third-party web
services that expose open data, in order to provide a boot-strap
base for the OSCPSEP cloud infrastructure to build upon.
Additionally, a dynamic methodology for mapping third party
services into OSCPSEP services will be developed. The mapping
mechanism will provide interfaces to REST APIs and SOAP/WSDL
services, and will provide the scheme for transforming existing
data and web services into the OSCPSEP paradigm. Additionally, this
task will develop and deploy the technical infrastructure that will
enable and store semantics–aware descriptions of the offered
datasets. The offered service capabilities will be semantically
characterised, hence their discovery will be significantly
facilitated.
In addition this task will deal with the cases not covered by
the core set of interfaces to the OSCPSEP platform and adjustments
of them needed to cope with any changes in the source
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data formats. The cases will cover about 5 OGD sources each. UPM
along with AUTH, TT, FTB, ULANC, and RCM will work on T2.4.
Task 2.5 Behaviour Analytics & Service Workflow Engine
Development (Leader: ULANC, Duration: M4-M13)
This task will explore the development of novel technologies to
facilitate a radically different approach to public service
integration and enhancement that focuses on understanding
individual and collective ‘front-end’ interaction behaviours.
Combining recent advances in on and offline user interaction
analytics and workflow control capabilities (e.g. BPEL, BPMN) this
task will involve the development of web components to support
personalised mobile interactions (WP4) that minimise the burden
placed on senior citizens when performing tasks that demand
interaction with multiple public services that span organisational
boundaries. For public service providers we will develop mechanisms
that enable the definition of new workflows to connect
heterogeneous public services and provide analytical visualisation
and reporting tools to deliver actionable insights to assist in
understanding how existing public services are used by senior
citizens. Central to this task will be the integration and
extension of ‘Pheme’ within the OSCPSEP framework, a generic user
analytics platform developed by ULANC as part of the EU funded
Recall Project, initially developed to support on and offline
interactions with public displays. We will extend ‘Pheme’ to
support new interaction event types required to capture and store
user interactions across both on and offline mobile and web-based
public services. Such novel interaction analytics information will
be applied to drive simplified user workflows between public
services and provide insightful analytics about service use and
performance. Task 2.6 Overall System integration and technical
testing of demonstrator applications (Leader: AUTH, Duration:
M7-M36)
The first step towards the integration of the OSCPSEP modules
will be the consolidation of the input from the requirements
analysis performed in T2.1, as well as the design of the individual
components and the overall architecture. Task 2.6 will initially
provide both the generic guidelines for the development of the
modules, as well as the exact integration tests for the early and
final modules.
One of the main outcomes of this task will be the successful
release of the early and final OSCPSEP platform versions. The early
OSCPSEP platform will serve as a benchmark for deploying the early
pilot prototypes and will serve as input for the final
specifications of the platform, while the final OSCPSEP platform
will be used for the full implementation of the pilot cases, as
specified in WP4. The final platform will also incorporate the
guidelines for the co-design methodology to be fostered. The two
OSCPSEP prototypes will be released under D16.
Using the released platform versions, T2.6 will perform a phased
deployment of prototype applications & front-end components
developed under T4.2 and T4.3 across the four European trial sites.
Before the pilot applications can be evaluated with end-users at
the field sites (T3.6) an overall integration test will be carried
out including assessment of data availability, front-end and
back-end functionality and usability aspects. This way
functionality will be aligned and user interfaces will be
fine-tuned. Results will be documented in D2.8.
AUTH will uptake this task with UPM, TT, FTB and ULANC
participating.
Relative Number in WP Number Title Lead
Dissemination Level Due Date
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1 D5 OSCPSEP requirements AUTH PU 6
2 D8 Interim OSCPSEP technical
specification AUTH PU 11
3 D9 SaaS Generic Software
Components TT PU 11
4 D16 Behaviour Analytics & Workflow
Software Components ULANC PU 13
5 D18 FINAL OSCPSEP technical
specifications AUTH PU 17
6 D19 Early OSCPSEP release AUTH PU 18
7
D22 PaaS Infrastructure (a) Architecture Design (b)
Implementation (c) Deployment AUTH PU 24
8 D23 Final OSCPSEP release AUTH PU 24
9 D36 OSCPSEP API Publication &
Platform Documentation UPM PU 27
Table 4 : WP2 Links to Deliverables
2.4.3 WP3 – Mobile Services Co-Creation Activities &
Evaluation
The main objectives of WP3 are to:
• Design and facilitate co-creation events in the field sites to
explore the use of open public data in (mobile) applications
bringing together older adults, public authorities, researchers and
developers.
• Contribute to the implementation of demonstrator applications
for selected use cases based on the experience of the co-creation
events.
• Identify general requirements of the Mobile Age applications
and OSCPSEP components as input to the technical development on WP2
and WP4.
• Provide methodological observations from the co-creation
events and the development process as input for the studies in
WP1
This work package will deliver:
a - Plans pertaining to recruiting and engaging participants
thoroughly in the research
b – A report for each of the senior citizen engagement projects
that highlights the challenges and opportunities for
co-creation
c – An evaluation report that focuses on the evaluation of the
prototype mobile services developed in the four municipalities and
a comparative analysis
WP3 Tasks
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Task 3.1 Co-creation Recruitment & Engagement Planning For
Trial Sites (Leader: ifib, Duration:M2-M13)
Mobile Age will invite different stakeholder groups to
co-creation events that explore the creation of mobile applications
for senior citizens based on open public data. Preparation includes
activities related to discovery of data sources, including
communication with data providers (existing sources, data
collection, annotation, pre-processing). Depending on the
participants and use cases different workshop formats have to be
planned. This task also includes the planning for transfer of
methodology results from Bremen and South Lakeland to Zaragoza and
Central Macedonia.
Task 3.2 Stakeholder Ideation & Engagement Activities in
Bremen (Leader: ifib, Duration: M5- M24)
We will conduct two cycles of engagement activities which are
reflectively analysed and studied in T1.1 and T1.2.
1st engagement cycle:
• 2 groups of senior citizens with 15- 20 participants running
on weekly basis (month 5-12)
• Evaluation and preparation for next circle (month 12-14)
2nd engagement cycle:
• 2 groups of senior citizens with 15- 20 participants running
on weekly basis (month 15-22)
• Evaluation (month 22-24)
Each cycle includes the following elements as specified in the
concept approach to the project above. These workshops are
complementary to the anticipated weekly meetings:
1. Exploratory workshops with senior citizens (and public
authorities) to identify information needs, explore the available
data, and come up with innovative ideas of the functionality of the
applications.
2a. Design workshops with senior citizens and software designers
to identify the user requirements and create presentation ideas and
interaction design (such as paper prototypes).
2b. Data workshops (separate or in combination with 2a):
Workshops with senior citizens to elaborate how the open data is
used, re-combined, and aggregated by the application.
Task 3.3 Stakeholder Ideation & Engagement Activities in
South Lakeland (Leader: ULANC, Duration: M5-M24)
In line with ifib, we will conduct two cycles of these
engagement activities which are reflectively analysed and studied
in tasks 1.1 and 1.2. Preparation takes place in month 4. First we
will run four co-design workshops with senior citizens and local
authority staff. Here we will show them our designs, give them
opportunities to comment and use the features and then develop them
further based on their feedback. Throughout this time we will work
with Lakeland District Council staff to ensure the Mobile Age South
Lakeland Application is compatible with their systems.
In relation to the intermediaries, we will hold two workshops
with local authority staff and Age Concern Rural Agents to show
them the design of the Mobile Age South Lakeland Application.
Following this we will then follow some of the Rural Agents on
their visits to
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senior citizens and pilot its development in situ. Here we will
pilot features of the system and then develop them as we gain
feedback. For those participants that do not own a mobile device
Mobile Age will provide tablets. While we will have access to the
local authority staff and Age Concern through South Lakeland
District Council, we will ask Age Concern to identify and publicise
the project through their newsletter and personal contact.
Task 3.4 Stakeholder Ideation & Engagement Activities in
Zaragoza (Leader: UPM, Duration: M13-M26)
We will conduct the ideation and engagement activities in a
single cycle, as discussed in section 1. This will include the
transference of good practices from the work done in Bremen and
South Lakeland (months 13-15), the development of the co-creation
activities focused on the development of the corresponding services
and on the senior citizen data provisioning (months 15-22) and the
final evaluation (months 23-26).
These activities will be run, as with the other sites, with two
groups of senior citizens with 15- 20 participants running on
weekly basis. The following elements will be considered:
1. Exploratory workshop with senior citizens (and public
authorities) to identify information needs, explore the available
data, and come up with innovative ideas of the functionality of the
applications.
2a. Design workshop with senior citizens and software designers
to identify the user requirements and create presentation ideas and
interaction design (such as paper prototypes).
2b. Data workshop (separate or in combination with 2a) with
senior citizens to elaborate how the open data is used,
re-combined, and aggregated by the application.
Task 3.5 Stakeholder Ideation & Engagement Activities in
Central Macedonia (Leader: AUTH, Duration: M13-M26)
The task is initiated with a transfer of good practices
identified in Bremen and South Lakeland in the 1st cycle (month
13-15). Transfer is accomplished through field visits, first in
Bremen and South Lakeland, later in Central Macedonia and Zaragoza.
In addition the interim study on co-creation practices (D1.2a) will
provide guidance. The co-creation activities will be similar to the
ones in Bremen, most groups will be run in open care centres (month
15-22). Evaluation will take place in month 23-26.
Task 3.6 Mobile Service Evaluation (Leader: FTB, Duration: M25
-M28)
The prototype mobile services will be evaluated at the
application sites from a user’s perspective of senior citizens.
Applied methods will comprise, where appropriate for the mobile
service: field test; execution of predefined tasks either with data
logging or observation and questionnaire; semi-structured
interviews
Relative Number in WP Number Title Lead
Dissemination Level Due Date
1 D15 Recruitment & Engagement Plan Zaragoza and Central
Macedonia UPM PU 13
2 D24 Senior Citizen Engagement Report ifib PU 24
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Bremen
3 D26 Senior Citizen Engagement Report South Lakeland ULANC PU
24
4 D31 Senior Citizen Engagement Report Zaragoza ZGZ PU 26
5 D32 Senior Citizen Engagement Report Central Macedonia RCM PU
26
6 D37
Evaluation Report (a) Bremen (b) South Lakeland (c) Zaragoza (d)
Central Macedonia FTB PU 28
Table 5 : WP3 Links to Deliverables
2.4.4 WP4 – Development of front-end components and demonstrator
applications
The main objectives of WP4 are:
• Technical specification of the mobile front-ends for the
demonstrator applications
• Provision of system designs and mock-ups for co-creation
activities at the demonstration sites
Development and provision of the demonstrator applications with
mobile front-ends for overall system tests and user evaluation
(a) Bremen (b) South Lakeland (c) Zaragoza (d) Central
Macedonia
This work package will deliver:
a – Detailed requirements specifications for the design of the
demonstrator applications
b – The development and testing of demonstrator applications
across the 4 municipalities
WP4 Tasks
Task 4.1 Technical requirements and specification of
demonstrator applications (Leader: FTB, Duration:M2-M18)
This task takes into account technical interface requirements
from the OSCPSEP platform, end-user requirements and output of the
co-creation events as well as the structure of the available open
data. Under consideration of the available project resources, these
requirements are translated into technical specifications of the
demonstrator applications and front-ends. Special attention is
given to the special usability requirements by elderly users as
well as to accessibility features. As this task maps the ideas
developed together with the users, the technical requirements for
the mobile applications are expected to evolve during the whole
co-creation process.
Task 4.2 Development of generic front-end components (Leader:
FTB, Duration: M3-M16)
Selected assistive components for front-ends are defined and
developed. They are not specific to an application site, i.e. could
be used in various application front-ends; e.g. elderly-friendly
user-interface design style and elements, elderly-friendly
presentation of a city map,
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generic data interfaces to the OSCPSEP platform. Especially,
accessibility requirements of elderly end-users are taken into
account. This makes the early provision of mock-ups (T4.3) easier,
in order to let the developers focus on the co-creation aspects of
the project and to make information as transparent as possible to
the elderly end-users.
Task 4.3 Design studies and mock-ups for co-creation purposes
(Leader: FTB, Duration: M5-M18)
In this task the technical input for the co-creation workshops
are prepared, including design sketches and mock-ups to enable
targeted discussions and capture the ideas of the participants. The
mock-ups may use generic front-end components and styles developed
in Task T4.2.
Task 4.4 Development of mobile front-ends for demonstrator
applications (Leader: ULANC, Duration:M7-M26)
This task involves the implementation of novel personalised
mobile client applications for each of the four outlined trial
sites. Driven by the outlined use-cases and feedback from senior
citizens during the co-creation and ideation activities, prominent
concepts and prototypes proposed under WP3 are further developed
and refined to deliver deployable front-end client-side
applications across popular e.g. IOS, Android and HTML5 platforms
on mobile and pervasive devices (i.e. mobile, tablet & public
displays). For example, in South Lakeland as part of this task it
is planned to implement and deploy a client-side mobile application
that exploits OSCPSEP behaviour analytics and workflow capabilities
developed under T2.5 to support a mobile application that provides
seamless transitions across heterogonous public services when
undertaking common senior citizen activities. The applications
re-use on the generic front-end components developed in T4.2 where
possible and build application specific front-ends. Based on the
ideas captured through co-creation activities with participants’
initial early demonstrator prototypes (M4.1) will be realised by
month 12.
Relative Number in WP Number Title Lead
Dissemination Level Due Date
1 D21
Technical requirements and specification of demonstrator
applications FTB PU 18
2 D25 Prototype demonstrator applications at Bremen FTB PU
24
3 D28 Prototype demonstrator applications at South Lakeland
ULANC PU 24
4 D34 Prototype demonstrator applications at Zaragoza UPM PU
26
5 D35 Prototype demonstrator applications at Central Macedonia
AUTH PU 26
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Table 6 : WP4 Links to Deliverables
2.4.5 WP5 – Communication, Dissemination & Exploitation
The main objectives of this work package are:
• To ensure Mobile Age achieves widest impact and effective
exploitation of results through
o An effective internal and external communications strategy
while assisting other work packages to meet their outreach
objectives.
o Raising of visibility and awareness of the project’s
objectives, expected results and their wider societal
implications;
• Stakeholders’ engagement, motivation and interaction;
o Promote the use of project’s exploitable results beyond the
project’s end among all potential users and interested stakeholders
(at local, national and European level).
This work package will deliver:
a - Plans and reports pertaining to communication and
dissemination
b – Plans and reports pertaining to exploitation
WP5 Tasks
Task 5.1 Planning & Coordination of Communication and
Dissemination Activities (Leader:Gov2u, Duration: M1-M36]
Gov2u will create a Communication and Dissemination Plan
(C&D Plan) that will provide the framework and structure of all
project information, communication and publicity activities,
defining communication goals, objectives and strategies with
specified timelines, allocating responsibilities, providing a clear
modus operandi, facilitating timely response to changed conditions
and deviations from plans, establishing a basis for evaluation,
identifying risks and taking remedial steps to solve problems. The
plan will define a set of key performance indicators (KPIs), or
success indicators, to enable an evaluation of the impact of
communication and dissemination activities. AGE will support
setting up the plan, provide some key dates for dissemination
purposes, describe the activities around social media, highlight
policy developments suitable to inform the project.
A contact list will be created with the support of all partners
in the first six months of the project. This list will contain the
contact data separate for each type of target audience/external
stakeholders of the project and will be updated every 6 months till
the end of the project. Moreover, a list of potential conferences
and journals where the project results can be published/presented
will be created and continuously updated. The task will also ensure
the smooth collaboration and coordination with other WPs related to
the communication of their work and achievements, target group’s
engagement, monitor the progress of the communication and
dissemination activities of the project, report these activities
and their results. Regular conference calls with project partners,
e-mail correspondence, specific progress reporting are foreseen for
the management of the WP5 activities. A Communication and
Dissemination report together with an update of the C& D Plan
will be delivered at M12 and M24.
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At the end of the project, a Final Communication and
Dissemination Report will mirror all the communication and
dissemination activities performed. It will report the evaluation
of awareness raised through the communication means accordingly to
the indicators established in the C&D Plan.
Task 5.2 Implementation of Communication and Dissemination
Activities (Leader:Gov2u, Duration: M1-M36]
This task will communicate the project's goals and achievements
to the scientific and technical communities, policy makers and the
general public. Gov2u will design a project logo and visual
identity for the promotional material (brochures, press releases,
newsletters etc.) and deliverables It will also launch and maintain
a project website that has a structure suitable to include all
current and progressively developed information regarding the
project. The quarterly e-newsletter will be the main tool to
disseminate updated information on the project work in progress.
Particularly social media will be exploited to ensure that the
project has a high profile via the Internet. Gov2u will be in
charge of administrating online presence of the project and of
creating press releases to be delivered to written press, radio,
TV, websites and Internet. The contacts of relevant stakeholders
collected by Gov2u with the support of project partners in an
internal database, will enable sending regular news by e-mail on
the project activities and events to the stakeholders. Different
types of brochures will be created, printed and distributed by the
members of the consortium within the workshops and conferences
where they will participate. All partners will use their own
communication channels in order to foster the visibility of the
project and will implement dissemination activities targeting
external audiences. Dissemination activities will involve the
presentation of the project and its interim and final results
during conferences and fairs, publication of scientific papers and
distribution of policy briefs and research briefs. A special
emphasis will be given to the clustering with the on-going projects
and to influencing the standards concerning areas of interest of
the project.
AGE will help implementing the project webpage (providing
content to the website), updating the social media channels the
project will select as relevant (if relevant), search for external
dissemination channels (e.g. join up, Digital Agenda’s
opportunities, EIP AHA opportunities), write articles for its own
newsletter to be distributed to AGE members around Europe and
summarize the dissemination efforts carried out
Task 5.3 Transferability, Sustainability and Business Plan
(Leader: ifib, Duration:M17-M34)
This task considers different aspects of our technical and
process innovation beyond the scope of the project. The aspect of
transferability will be analysed with respect to co-creation method
transferability: ifib along with the partners involved in the
co-creation activities will reflect on the challenges encountered
during the good practice transfer within our project and develop a
set of requirements. These requirements will also feed into the
Good Practice Guidebook.
In addition to the migration of our demonstrators to city
information providers (T5.3) we will provide further analysis
pertaining to how such co-created services may be deployed
sustainably. This relates strongly to considerations about possible
business plan propositions. TT will lead a sub-task for preparing a
viable business model on how to reach out to the market (e.g.
explore different freemium approaches together with potential
customers). In addition TT will coordinate an agreement for how to
collaborate among the partners with IPR and licensing issues.
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All sub-tasks feature considerations about the social or
economic impact such applications may have and are derived from
T1.4 (Evaluation and impact assessment framework).
The task will be led by ifib in collaboration with FTB, AUTH,
UPM, ULANC, TT, RCM and ZAR.
Task 5.4 Uptake of Mobile Solutions and Demonstrator Application
by City Information Providers and Public Authorities (Leader: UPM,
Duration: M33-M36)
The uptake and sustainable migration to city information
providers and public authorities is a task that we will be working
towards from the start of the project. We will respect the
technical and organisational specificities and orient our solutions
accordingly. For example, the city information provider of Bremen
signalled their willingness to maintain a HTML5 mobile solution
rather than app. In the case of Zaragoza the open data will remain
on their servers throughout the project. Such considerations will
ensure a seamless migration and uptake of our technical
outputs.
Relative Number in WP Number Title Lead
Dissemination Level Due Date
1 D1 Communication and Dissemination Plan GOV2U PU 2
2 D14 First Communication and Dissemination Report GOV2U PU
12
3 D13 Initial Exploitation Plan for Civic Open Data Engagement
TT PU 12
4 D30 Update of the Communication and Dissemination Plan GOV2U
PU 24
5 D27 Interim Exploitation Plan for Civic Open Data Engagement
TT PU 24
6 D43 Final Communication and Dissemination Report GOV2U PU
36
7 D44 Final Exploitation Plan for Civic Open Data Engagement TT
PU 36
Table 7 : WP5 Links to Deliverables
2.4.6 WP6 – Project Management
The main objective of WP6 is to provide the project with a
light-weight, flexible management service. Specifically to
provide:
• A constructive dialog among the partners concerning strategic
and technical issues (expected month 2 onwards).
• Rapid and effective decision-making (throughout project
lifetime).
• Compliance with all EU administrative and reporting
requirements (throughout project lifetime).
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• Provision of supporting infrastructure (expected month 3).
WP6 Tasks
Task 6.1: Project setup (Leader: ULANC, Duration: (M1-M2)
This task is dedicated to setting the Mobile Age project in
motion. It will include (i) setting up a light-weight Central
Project Office; (ii) kick-off-meeting which includes a workshop
with presentation from partners on different aspects of Mobile Age,
(iii) definition of administrative reporting and auditing
procedures (iv) design and implementation of standard formats and
forms for project documentation (v) definition of quality assurance
cycle for all project deliverables (vi) deployment of technical
infrastructure to support the management processes.
Task 6.2: Project management (Leader: ULANC, Duration:
M1-M36)
This task is responsible for the effective management of the
project according to the plan described in section 3.2. Meetings
are scheduled in addition to regular teleconferences and will
alternate between the field sites to allow for more engagement with
local actors for all project partners. This work package will
deliver the Periodic Reports and also the Project Handbook.
Relative Number in WP Number Title Lead
Dissemination Level Due Date
1 D2 Project Handbook ULANC PU 2
2 D3 Ethical Approval - Phase 1 (Bremen and South Lakeland)
ULANC CO 3
3 D4 Recruitment & Engagement Plan Bremen and South Lakeland
ifib PU 4
4 D6 Data Management Plan ULANC CO 6
5 D10 Ethical Approval - Phase 2 (Zaragoza and Central
Macedonia) ULANC CO 11
6 D29 Progress Report ULANC CO 24
7 D40 Data Management Plan - final update ULANC CO 33
Table 8 : WP6 Links to Deliverables
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3 Mobile Age Innovation
Figure 3 : Mobile Age Innovation
3.1 Mobile Age Process Innovation
The process innovation will be conducted as a three stage
process. Through studies of co-creation and co-design practices
Mobile Age aims to realise the benefits of open government data and
mobile technologies for the ageing population. We will develop a
framework for service design for seniors, and describe this in our
co-creation best practice guide, providing guidelines on how to
involve senior citizens in co-creation and co-design events, and
how to evaluate the outcomes of such activities.
The best practice guide will be based on the following
objectives:
• The development of a situated, practice-based understanding of
accessibility, mobility and usability of services and open data.
Such an in-depth account will inform best practice for future
project methodologies and technological design.
• The design and deployment of co-design/co-creation approaches
that are relevant to designing mobile technology government
services for senior citizens as typical civic engagement with open
data tends to focus on younger (often male) participants.
• The development of an evaluation and impact assessment
framework. Based on previous frameworks for evaluating technology
based services, we will develop an impact assessment framework for
the deployment of mobile based services for the ageing
population.
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3.2 Mobile Age Technical Innovation
Technical Innovation: Supporting seamless senior citizen
engagement with public services through next-generation,
personalised mobile and web-based technologies.
More and more governments are making their data available to the
public – yet “the public” in reality comprises only those parts of
the population that are able to process, mine, visualise it (e.g.
civic hackers) – hence the others are dependent on their
interpretation and judgement (in terms of relevance etc.). Our
project will allow currently excluded or marginalised groups to
participate and engage the design and use of open services. We
focus on public services that are primarily based on open data
(e.g. in the German case this is based on the German Social
Security Code that expects government/administrations to provide
information to the senior citizen population – our project will
allow to extent this basic information to (1) other open data
sources and (2) do this in a user-friendly and accessible way).
Furthermore, cities like Zaragoza have been applying for over 10
years an open-data-by-default model in most of the services that
they are implementing in the city. In South Lakeland, open data and
proprietary data are central aspects to delivering the proposed
services to the elderly populations. As such the project recognises
that the availability of open data and the use of open data varies
greatly across authorities and between users. Consequently, based
on the proposed architecture, the Mobile Age platform will support
the use of both open and proprietary services, employing open and
proprietary data. Thus, the appropriate set of services will be
selected for each pilot case, based on the exact requirements
specified by the pilots.
To realise the project’s technical innovations (outlined in
section 1.4b) we will focus on the design of an Open Senior Citizen
Public Service Engagement Platform (OSCPSEP) and personalised
mobile service demonstrators, undertaking a senior citizen
participatory design process. OSCPSEP will empower public service
and data providers to understand and deliver new service
interaction experiences for senior citizens. The OSCPSEP will offer
platform-as-a-service (PaaS) and software-as-a-service (SaaS)
capabilities to facilitate the enhancement and development of 3rd
party mobile and web-based public services and provide a
cloud-based framework for open public data providers to integrate
new information services. In particular, the platform will aim to
provide novel capabilities to inter-connect heterogeneous public
services to provide senior citizens with highly personalised
end-to-end interaction experiences that combine disparate public
services through usage analytics (i.e. interaction behaviours) and
user context information (i.e. known disabilities) as a ‘digital
glue’.
Figure 2 provides a high-level overview of the OSCPSEP
architecture and the core components. At its core the OSCPSEP
platform is a cloud-based data hub infrastructure that will manage
a wide range of datasets including information about integrated
public services, senior citizen profiles, behaviour and service
interaction analytics. In parallel, the platform will support a
series of generic components (e.g. Unified Search, Behaviour
Analytics) exposed through a collection REST-based APIs as SaaS
that can be used by public service providers and developers to
support new personalised mobile services for senior citizens.
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3.3 Architecture and Modules
Figure 4 : Mobile Age Conceptual Architecture
3.4 User case scenarios
We have foreseen to conduct our co-creation studies in four
European field sites in cooperation and collaboration with local
stakeholders such as public administrations, NGOs, data providers,
senior citizen associations—and of course—senior citizens
themselves. Our four field sites will each implement a specific use
case. The use cases are complementary and address different aspects
or challenges associated with the use of open data and civic
engagement. Each field site will be coordinated by a partner from
the Mobile Age consortium as outlined below.
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Use Case ID Social Inclusion Extending Independent Living
A safe and accessible city for elderly people
Personal Health Information
Mobile Services Map-based social networking and mobile open
information services
Assessing the needs of senior citizens to extend independent
living
Map-based data curation and collaborative map creation
Health-related open data information services for senior
citizens
Problem Domain Connecting people, open data & place through
social networking for senior citizens
Assessing and tracking the service provision for elderly
citizens to support their independent living
Empowering elderly people to create collaboratively maps with
accessible routes, alert city
Consuming open data feeds for senior citizens
Trial Sites Bremen, Germany
South Lakeland, UK
Zaragoza, Spain
Thessaloniki, Pilaia, Kalamaria, Thermi (Greece)
Across the different field sites we will attend to a set of
questions relating to the challenges listed in the work programme
and necessary for the compilation of our good practice guide:
• What are the possibilities that mobile technologies provide
for increasing access to government services for the ageing
population?
• What are the in-situ challenges that such technologies provide
for the ageing population? • Which (open) government services and
data sources do the ageing population need
access to? What technological and policy outcomes can be
developed to address these three questions?
• How does this relate to an increased transparency and trust
into the public sector through open government data use.
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4 Ethics Our research is committed to assimilating senior
citizens into our research process in a non-exclusionary manner. We
will be extremely thoughtful about how we manage the participation
of these senior citizens – a way in which we can position the
research at their level of participation, and also to be sensitive
to any person who is feeling left behind. This will be a key
dimension of our co-creation methodology for engaging senior
citizens by including them. In instances where participants may be
vulnerable, and therefore may not be able to fully participate, we
will not include them in the research. In this respect, we will be
guided by the Third Sector’s suggestions about recruitment to
reduce any risks that may arise due to feeling of alienation.
The only risk we see relates to the data that we collect.
Certain information, e.g. personal needs about public services,
will be captured in this research process. We see some issues with
management of personal information versus access to open government
data. This is a data management issue, about which we will be
extremely careful.
We are mindful of the Data Protection Act regarding the use and
storage of personal data. The Act dictates that personal data may
only be processed for research purposes if the research participant
has provided consent. By providing every participant with a
participant information document and explaining it thoroughly to
her/him, we will fully inform participants about the aims and
nature of the study before they sign the consent form. When seeking
informed consent from organisations and individuals to participate
in the research we will also include consent for subsequent sharing
of data. We have drafted participant information sheets and consent
forms to obtain informed consent from participants. These are
provided in the Annex.
In order to protect the anonymity of the organisations,
employees and individuals participating in fieldwork all datasets
and transcripts which will be deposited in Lancaster University
data archive will be anonymised through pseudonyms and interviews
will be transcribed by internal staff members. All user data will
be anonymised for dissemination purposes. For participants, there
are no potential risks of participation in this project.
Audio recordings will be transferred to networked storage
immediately after the interviews and will be deleted from portable
recorders. They will be destroyed at the end of project. Interview
transcripts will be made available in two versions: one copy will
be complete for analysing, and one copy will be anonymised for
archiving and secondary analysis. All raw data and transcripts from
interviews will be analysed remotely via the Lancaster University
network preventing the need for their storage on personal work/home
computers or removable devices. On occasions where Remote Desktop
Access is not possible, files and documents saved to laptops or
personal PCs or sent via email will be encrypted. All laptops and
PCs will be password protected. All versions of confidential
documents, datasets, transcripts and audio recordings will be
stored on Lancaster University’s networked file store in a private
folder which will be password-protected and only accessible to the
study team. Access to the Lancaster University data centres is
tightly controlled.
Anonymised data will be shared among the partners using the
Lancaster University supported cloud storage solution Box that
adheres to the adequate protection requirements of the EU Data
Protection Directive. Sensitive, but anonymised data can be shared
by adding file encryption before upload.
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At the end of the project, anonymised transcripts in docx format
will be stored in Lancaster University’s data repository (via Pure)
where it will be preserved according to Lancaster University’s Data
Policy for at least 10 years. Data will be made freely available
with a suitable data license that allows public assess and
reusability (e.g. CC-BY) where appropriate. All file formats will
be selected with long-term preservation principles in mind and
dedicated staff will be available to provide further guidance on
data preservation.
Our project has been reviewed and approved by Lancaster
University Research Ethics Committee. As PI, ULANC consent forms
will be used by the other institutions prior to collecting data at
the field sites in Germany, Greece and Spain [4].
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5 Impact
5.1 Expected Impact
a) Relation to expected impact set out in the work programme
Expected impact from the Work Programme
Expected Mobile Age impact
Stimulating the creation, delivery and use of new services on a
variety of devices, utilising new web technologies, coupled with
open public data.
• Enabling citizens to participate in the ‘design, creation,
selection and delivery of some of the public services’
• Installing e-accessibility and e-inclusion on the agenda of
open data advocates and civil servants
• Developing and deploy co-creation approaches to realize
benefits of open government data and mobile technologies for the
ageing population (objective 2)
More personalised public services that better suit the needs of
users.
• Tailored services to be developed jointly with end user
groups
• Developing a situated, practice-based understanding of
accessibility, mobility and usability of services to inform policy
developments, and develop a toolkit for service design and
technology for the senior citizens (objective 3)
Reducing the administrative burden of citizens and businesses
(e.g. collecting information from citizens only once).
• Through analytics we will create user profiles and suggest
services for citizens
• Exploring and implement innovative ways to support senior
citizens to access and use public services through personal mobile
technologies (objective 1).
Increased transparency of and trust in public
administrations.
• Increased transparency through sharing and reuse of data as
well as through data analysis and visualisation
• Study on how co-creation approaches may increase transparency
and trust in public administrations
• Framework for impact assessment and evaluation for co-creation
approaches to open service development for the ageing population;
in doing so, further increasing transparency on the performance and
take-up of eGovernment services, and producing open data on
eGovernment service performance (objective 4).
Table 9 : Mobile Age impact in relation to Work Programme
b) Improving innovation capacity and the integration of new
knowledge
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The project will deliver significant innovations in tools and
methods for ICT specialists and researchers (from technology
vendors in the field of ICT to consultants on IT governance and IT
administrators of public agencies) that will be widely usable
beyond the project’s consortium. Initially, we consider a major
contribution in the area of user-centric design of technologies for
senior citizens. The final goal of the project is to develop
intermediate capabilities (e.g. both technology and process) that
will create the building blocks from which various companies can
configure solutions to meet specific European and global
market-driven needs and to link end user aspirations (both senior
citizens and their intermediaries) to the component technology
options.
The importance of the co-creation approach proposed can be
further stressed by the fact that software projects often fail due
to (among others) incomplete requirements and lack of user
involvement (Boehm, 2002). Adding to that, a more recent study
argues that software project complexity (and thus unpredictability)
is the result of the convergence of three factors: User
Requirements, Technology and People (often referred to as the
Stacey Matrix or Stacey Graph1). Thus, the co-creation approach
will obviously lead to better services for senior citizens. The
Co-Creation Best Practice Guide will provide a valuable source to
replicate our proven methodology and will hence further advance
innovation capacity.
Additionally, as open data services are becoming widely deployed
in society, the question of how open government data could be
accessed by the senior citizens in an innovative personalized way
is something that needs to be considered. Much of the research to
date has been focused on the familiarization of older people with
mobile technologies. Our intention in Mobile Age is to focus
attention on (the co-creation practices and) the open government
data and the associated benefits of mobile public services for
senior citizens specifically. We envision a state-of-the-art
technology where public authorities will be able to provide updated
datasets that can be accessed safely, effectively, and efficiently
through the Mobile Age application that would be designed by and
for the senior citizens. Furthermore, results of the demonstration
activities in combination with the open OSCPSEP platform could
provide crucial information to potential investors in the
technology, and thus act as a spur to innovation.
c) Strengthening the competitiveness and growth of companies
The elderly is a growing and increasingly mobile group of
consumers in society. The services and insights from Mobile Age
will allow companies planning to provide support for senior
citizens to have a better grasp about how this development has to
be done on top of open government data, both for the local mobility
in the home community and also to support senior tourists
travelling to foreign locations.
The results of Mobile Age will be also useful to strengthen the
competitiveness and growth of companies that are helping public
administrations, especially municipalities, in the provision and
management of their open data sources, since it opens new
possibilities for the management and curation of open government
data by municipalities. Besides, it will also improve their
competitiveness in the exploitation of local data sources that are
used in the provision of services for senior citizens.
In particular we are collaborating with a number of SMEs for the
Mobile Age project already: Tingtun (Norway) is a project partner
will be given an opportunity to demonstrate the capabilities of the
Tingtun Search service on a wider scale; bremen.online GmbH
(Germany, letter of intent provided) will serve as a data
aggregator for the Germany use case and will 1
http://www.gp-training.net/training/communication_skills/consultation/equipoise/complexity/stacey.htm
http://www.gp-training.net/training/communication_skills/consultation/equipoise/complexity/stacey.htmhttp://www.gp-training.net/training/communication_skills/consultation/equipoise/complexity/stacey.htm
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take over the Mobile Age demonstrator and maintain it after
Mobile Age’s termination; VILAB (Greece, letter of intent provided)
is aiming at exploiting both the Mobile AGE application, mapping a
robust business plan according to the final business model that
will be defined, but also all the knowledge (business models and
scientific methodologies) produced, as consultancy and support
services offering. All these activities will be outlined and
considered in an exploitation strategy attending to considerations
about transferability, sustainability and market potential that
will be continuously updated and refined throughout the project’s
lifetime.
d) Other environmental and socially important impacts
Given Mobile Age’s focus on senior citizens, the project will
have an important contribution to policy development for an ageing
population. Mobile Age will attend to questions of digital
inclusion and promote citizen-driven, open data use and
visualisations. Through the different use cases we will also
provide in-depth understandings of the requirements of elderly
people in a range of diverse settings such as health, independent
living, mobility and sociability. Overall, we believe our process
innovations will make a real difference to people’s lives and
inform future project design, technological design, impact
assessment and effective policy making for a more inclusive and
innovative European Information Society.
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6 Communication and Dissemination Strategy The main objectives
are:
• To create awareness and raise visibility of the project and
its objectives;
• To ensure that the project and its findings are widely
disseminated to the appropriate target audiences, at appropriate
times, via appropriate methods;
• To identify and encourage participation of those who can
contribute to development, evaluation, uptake and exploitation of
the project results;
• To prepare the ground for the further exploitation of the
results.
Dissemination will occur during the project implementation and
also after the project ends through the partners’ own communication
channels (details below). Error! Reference source not found. shows
the main project outcomes and their target dissemination
groups:
Figure 5 : Project outcomes and target groups
The results will be disseminated in the form of policy and
research briefings, peer-reviewed journal articles, poster and oral
presentations at conferences, and other forms of disseminations
such as:
• The Co-Creation Best Practice Guidebook and the “Key Findings
Summary” Brochure will be distributed at events and/or distributed
in digital format to target groups by email;
• Submission of press releases in popular media;
• Distribution of an e-newsletter to interested
stakeholders;
• Presentation of a video produced for promotional purposes at
events;
• Publication of articles in non-scientific magazines, 3rd party
websites and newsletters;
• Uploading of project deliverables on the project website.
Furthermore, the consortium partners’ own communication channels
will be leveraged in order to disseminate the result of the project
as follows:
• AGE Platform Europe (AGE)
Co-creation Best Practice Guidebook feat. evaluation and impact
assessment framework
Policy briefing on open data, mobile technologies and an ageing
society: Challenges and opportunities
Toolbox to develop mobile, open data apps based on Open Senior
Citizen Public Service Engagement Platform (OSCPSEP)
Open Data Advocates Senior citizens
Civil servants
Hacker/ Coder Inter-mediaries
National policy makers
European policy makers
Public authoritiesPrivate and
Third sector organisations
General publicResearchers
Process Innovation Technical Innovation+ = Greater and
measurable impact
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AGE is a European network of around 150 organisations of and for
people aged 50+ that is working for strengthening a European
community on Active and Healthy Ageing. AGE will reach out to
distribute project results incorporated in newsletters and press
releases through its contact database that comprises over 2000
contacts across Europe. AGE Platform produces special briefings to
a wider target audience in English, French, Spanish, German,
Italian and Polish highlights AGE’s dissemination and exploitation
channels. Crucially, AGE supports the activities of the European
Parliament Inter-group on active ageing, Intergenerational
Solidarity and Family issues in which project results may be
discussed and presented with MEPs; it also has an EP Liaison
Officer in charge of ensuring the communication between AGE and the
MEPs.
The communication channels targeting member organizations of AGE
that will be used:
a) the General Assembly, gathering about 120 members of AGE
discussing about statutory issues, funding, and policy priorities
and which takes place once per year in Brussels;
b) the Councils of Administrat