PROGRAMME GUIDE EVERYTHING YOU NEED TO KNOW ABOUT YOUR ... · PDF fileTravellers Worldwide: Programme Guide – Page 2 of 16 Programme Guide Travellers-Programme-Guide.Docx – Issue

2A Caravelle House, 17/19 Goring Road, Worthing, West Sussex BN12 4AP, UK Tel: +44 (0)1903 502595 - Fax: +44 (0)1903 708179 Email: [email protected]

TravelQuest Ltd t/a Travellers registered in England & Wales, Registered Office: 7 Mulberry Close, Ferring, West Sussex, BN12 5HY, Reg No. 3072191. VAT registration: 786540201

PROGRAMME GUIDE EVERYTHING YOU NEED TO KNOW ABOUT YOUR PROGRAMME Travellers Worldwide

Contents

Welcome To Travellers ................................................ 1

Stage 1 - At the time of booking: .................................. 2

Stage 2 – Confirmed on project: .................................. 2

Stage 3 – Before departure: ......................................... 2

Please Continue Reading: ........................................... 3

4 – 6 Months before your departure: ............................ 3

3 Months Before Your Departure ................................. 6

2 Months Or Less Before Your Departure ................... 6

1 Month Or Less Before Your Departure ..................... 8

Arrival And During Your Project ................................... 8

Finishing Your Project ................................................ 12

Changes To Projects: ................................................. 13

Important Financial information: ................................. 13

Criminal Records Check (Police Checks) .................. 14

Change History

Issue Date Initials Pages Pages Changed and Reasons for Change

16 08-01-18 AK 16 Further minor amendments throughout document

15 05-01-18 AK 17 Format - at the time of booking check list

14 26-05-17 AK 17 Criminal Records Check (Police Checks)

13 04-05-17 AK 17 Correction: Stage 1 – At time of booking

Welcome To Travellers

We are delighted that you have chosen to volunteer with Travellers. To help prepare you for your programme we have compiled this Programme Guide to cover all aspects of volunteering, from pre-departure planning right through to finishing your project and coming home. This guide contains the answers to many of your questions that you’ll have about your placement. Whether you are going in 4 weeks or 6 months, it’s imperative that you plan your trip carefully. We can help you with the major stages such as booking flights and insurance. But there are many other things to consider too. We have compiled our advice in approximate order of when things should be done. We’ve split this guide into sections to make it easy for you to follow – it’s important that you read the entire document in full now to help you plan for your placement. This Programme Guide is just the start in helping you plan your trip. Please read through all of the documentation provided on the Travellers Volunteer Extranet and act quickly on those items that require action on your part. In addition to the information provided on the Travellers Volunteer Extranet, you will have been sent a Programme Itinerary and Programme Account Note. Please read these documents carefully as they contain information that is specific to you and the project/s that you have chosen. You should then refer back to individual sections as you reach each stage of your trip. This document will contain the answers to many of the questions that you’ll have about your placement – please read it carefully.

Travellers Worldwide: Programme Guide – Page 2 of 16

Programme Guide Travellers-Programme-Guide.Docx – Issue 16

Stage 1 - At the time of booking: All documents should be emailed to [email protected] or directly to your Project Co-ordinator. Before we can submit your booking overseas we first need you to complete the following:

The faster you submit these documents the sooner we can make arrangements. However, please note that some destinations/projects may take longer to confirm than others.

Stage 2 – Confirmed on project: Once you have been confirmed on project you must submit the following:

* You will be notified by the UK office if you are required to complete any of the tasks in section 2 (both stages) and 3.

Stage 3 – Before departure:

Before departing please make sure you have done all of the following:

1. Requirement for all projects!

• Completed Questionnaire and Medical Form

• Confirm Terms & Conditions and Release Form (if you're under 18 your parent or g guardian must sign form.)

• Passport details

2. Requirement on some projects*

• CV / Resume (if required for your Project)

• Covering letter (if required for your Project)

• Reference (if required for your Project)

• Approved Criminal Records Check (if required for your Project)

• Any additional forms required by project - i.e. application form

3. Other articles that

may be required*

• Medical Certificate

• Proof of qulifications

• Pay in full for project if you are starting within 3 months

1. Requirement for all projects!

• Travel Insurance details

• Flight information

• Any outstanding payment

2. Requirement on some projects*

• visa details

Read through all documentation Spoken to a doctor or travel clinic about your trip and vaccinations (This should done as far

in advance as possible.) Contacted the UK office if you have any questions Given your parent, partner or someone close to you our Contact Sheet. Notified the UK office of any changes in your contact details

mailto:[email protected]



Please Continue Reading:

That’s it! However, before closing this document please continue reading for other important and helpful information.

Corresponding with us: When corresponding with us regarding your programme, please always include your destination country – it helps us to ensure that your letters and emails are directed to the person who is looking after you.

4 – 6 Months before your departure:

Criminal Records Checks (Police Checks) If you will be working with children and/or vulnerable adults, you’ll need a Criminal Records Check (Police check), depending on your country of residence. Please see the section titled ‘Criminal Records Checks (Police Checks’).

Confirming your project: We will liaise with you in the period between now and your expected departure. In addition you’ll be required to complete various forms available via our extranet website (www.travellersvolunteers.org ). Your application will only be deemed confirmed once we have received the required documentation and you have been accepted by the institution / organisation in the country where your project will take place. Please note it may take anything up to four to eight weeks to obtain confirmation from your Project. It could even take longer depending on things like school holidays or company holiday breaks. Please be patient during this period. We will notify you as soon as your project has been confirmed – please check if you’re not sure.

Flights: Important! Make sure that the name used when booking your flights matches the full name given on

your passport as airlines are very strict on this! An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. Travellers cannot accept any liability for any error.

It is your responsibility to review your travel documentation carefully and advise the flight booking agent immediately of any errors in names, dates or timings.

You must observe all airline check-in times and requirements (please note many airlines now allow you to check-in online within certain timeframes). Please note also that a flight described in your flight ticket as "direct" will not necessarily be non-stop.

You have the option to arrange your own flights or we can put you in touch with a very experienced travel agency (Travel options) to assist you with booking them. Making it hassle free! If you ask us to do this we will try and arrange volunteers to travel with other volunteers so that you can share the adventure with others from the moment you leave home. In either case, flights should not be booked until project confirmation has been received. If your flights are booked through Travel options: We will liaise with you and then send the details across to Travel options for them to check available flights and dates to suit you. All arrangements for your flight bookings/payments will be fulfilled by Murray Rogers Travel Ltd, who act as agents for ATOL protected operators. Where possible, all flights it is advisable to book changeable return tickets because many of our volunteers choose to extend their stay once they are in their destination country. Changeable return tickets enable you to do so, within the limits of your visa and ticket banding, which refers to the fact that Airline tickets have specific maximum duration. We use the information provided by you at the time of booking to reserve you the ticket that we see as the most appropriate. This will cover the time that you are on our placement plus any additional travel or sightseeing time that you have specifically requested. Don’t let your fun be cut short by booking a ticket length that is too short and means you have to return earlier than you had hoped because it is not possible to extend your ticket beyond the imposed band length. It may be a good idea to pay a little extra up front to secure a 6 month ticket just in case.

Please add [email protected] and your Project Co-ordinators personal address to your email contacts to ensure that you don’t miss any correspondence from us.

“…it may take anything up to four to eight weeks to obtain confirmation from your Project. It could even take longer depending on things like school holidays or company holiday breaks. Please be

patient during this period.”

http://www.travellersvolunteers.org/




If you think you’ll need a ticket of a longer duration or have any other special requirements please make these clear to us before we make a flight reservation for you. After making your flight reservation Travel options will email the details to you. Please check that the dates and times are suitable and that the ticket matches your requirements. Flights can usually be held without charge for up to a week but during this time the price quoted cannot be guaranteed and will be subject to any increase from the airline. They can only secure your reservation once they have received the full payment for the flights. Once travel arrangements have been confirmed, it will not be possible for Travel options to make alterations without incurring possible cancellation costs and fees imposed by the airline. Please remember that it is your responsibility to give us the correct information and then to check that you have received the correct flight details. Like every organisation involved in these kinds of travel arrangements, we’re obliged to say that Travellers reserves the right to change travel arrangements at any time - but only for reasons beyond its control. If you book your own flights: Please get the go ahead from us before you make a flight reservation as it’s important that your arrival coincides with other volunteers who may be travelling at the same time. If you choose to book your own flights, please ensure that where possible you do not book a non-refundable or non-changeable ticket. If your flight has to be cancelled for any reason whatsoever and you have booked a non-refundable ticket, Travellers cannot be responsible for any financial loss as a result. Once dates have been agreed, please fax, email or post us a copy of your flight itinerary displaying your full flight details. This is to ensure that we can arrange for you to be met at the airport when you arrive. The information that we will need is as follows;

Flight number/s Name of Airline Departure time and Airport Arrival time, Airport and Terminal Number Information about any stopovers during your journey

We will also need the same information for your return journey.

Passports: Please check that your passport is valid for at least 6 months after you intend to leave the destination country. If it is not, you will need to extend your passport well in advance of your proposed travel. Many countries won’t issue a visa to you if your passport is not valid so this is very important. Please don’t forget to send your full passport details to us.

Insurance: Travel Insurance is one of the most important arrangements that you’ll need to make for your trip and that’s why we make it mandatory. ALL participants MUST take out insurance before participating in any of our programmes. Travel insurance is your responsibility and it’s very important that you get it right. Is your cover comprehensive? Do you have adequate medical and repatriation cover? Where are you going and how long are you going for? If you’re going to be involved in any hazardous activities, make sure that these are covered. Consider the activities you have planned for, but also give time to consider those that you haven’t. Remember that when you are there and that once in a lifetime opportunity presents itself you don’t want to be the one who misses out! Details of how to go about arranging insurance through Travellers or on your own are given below. However, regardless of who arranges your insurance, you need to bear the following in mind; You’re responsible for ensuring that the insurance you purchase provides you with cover adequate for your requirements. Make insurance your number one priority: Following on from your recent booking we strongly recommend that you take out insurance now, as this should provide you with immediate cover should you be prevented from travelling due to an illness or serious accident. If you have any current or Pre-Existing Medical Conditions, be sure to disclose these to your insurer. This includes those of anyone you are travelling with - if you don’t, it could affect your claim. A Pre-Existing Medical Condition refers to any disability or medical condition which you have suffered from or were diagnosed with up to 12 months before arranging your cover. Some specialist Insurers will provide cover for Pre-Existing Medical Conditions. Please contact us for further information.



Make sure that your travel insurance policy includes cover for cancellation & curtailment. Travellers will not be held responsible for any costs resulting from the cancellation, curtailment or shortening of your placement. Check how easily it is to extend/upgrade your policy, and importantly, if this changes after you’ve departed. You may then need to think carefully about whether your arrangements will be sufficient for you. You don’t want your insurance to restrict you, so might then decide to build-in some extra cover for just in case. Good insurance planning includes an aspect of planning for the unexpected. Check the details match - check that your personal details are correct, that the dates match with those of your travels, and importantly that the policy you’ve bought is the right policy for you. Take time to properly familiarise yourself with your policy. Read through the policy details paying particular attention to the levels & range of cover being provided, what you are and aren’t covered for, any limitations & exclusions, and importantly ‘How to Make a Claim’. This will be invaluable if the worst does happen. On purchasing your insurance you should have a 14 day ‘cooling off’ period included, during which time you won’t be charged if you decide to cancel your policy. Use this time wisely to make sure the policy is right for you. Many people take part in activities without knowing for sure if their insurance covers them or not – don’t be one of those people – always check first and take insurance seriously. If you are ever in doubt – always contact your insurers first! For UK Residents: We’ve teamed up with Endsleigh. Endsleigh, first founded by the National Union of Students back in the 1960’s (now wholly owned by Zurich), continue to demonstrate their commitment to UK students’. Naturally, they have become a preferred insurance supplier to Travellers & the Year Out Sector. You can now purchase your travel insurance online, purchasing direct from Endsleigh.

1. The process is very quick and simple – 2. Simply go to http://www.travellersvolunteers.org/insurance.htm 3. Click on the link on the page. 4. Take a minute or two to complete your details. 5. Finally, you'll just need to complete the payment.

You will receive your policy from Endsleigh. If you have any queries or questions about the policy please contact Endsleigh. Please note: To be eligible applicants must be over 18 years and under 65 years of age. Individuals under the age of 18 may still purchase insurance when travelling with someone who is over the age of 18, and when the Insurances are purchased simultaneously. Ages are taken as at the time of purchase. Arranging your own: Of course, if you prefer, you are welcome to source your own travel insurance. Remember that Insurance is your responsibility and it’s up to you to make sure that your insurance is adequate for all your needs. We also strongly recommend that you provide your insurer with details of your trip, confirming with your insurer that the insurance you are taking will be suitable & appropriate for both your trip and your needs. For Non-UK Residents: Unfortunately, Endsleigh are only able to provide insurance to UK residents. However, you can view the policies provided by Endsleigh by following the instructions given above. You can then use the policy details for guidance in arranging your own Insurance. We strongly advise you to seek professional advice – remember that you are responsible for ensuring that your insurance is adequate for your needs. Here are some useful websites by the Foreign Commonwealth Office with further advice on arranging insurance: https://www.gov.uk/guidance/foreign-travel-insurance and https://www.gov.uk/travelaware Confirming Your Insurance: Once you have arranged your insurance you are required to send us the full policy details so that we can update our records. We’ll need the name of the insurer, policy number, start date and expiry date of your policy and the 24 hr emergency number for the telephone hotline in case of an emergency. Medical information/vaccinations: Travellers are not allowed by law to give medical advice, because we’re not qualified and we don’t know your medical history. Therefore, please check the latest information on vaccination recommendations with your Doctors surgery or/and Travel Clinic as they will have regular updated information available. You should speak to your doctor about vaccinations (and other health risks such as Malaria) as far in advance as possible, as often the longer courses of treatment can be more effective. This will enable you to plan what is needed and budget for healthcare costs. Please refer to the Country Factfile for further information health risks in the region that you are visiting.

http://www.travellersvolunteers.org/insurance.htm

https://www.gov.uk/guidance/foreign-travel-insurance

https://www.gov.uk/travelaware



Safety: Consider safety issues that may affect you during your placement and read carefully the Safety Guide and Travel Tips book which we’ve compiled for you. We don’t claim that we’ve covered every contingency, but we have included a lot of sensible, sometimes crucial, advice. As always, please consult local people, preferably experts, when travelling in any foreign country, whether it concerns taxis or swimming in rivers – locals usually have the most up-to-date information and knowledge about the area.

Visas: Visa requirements vary depending on the country that you are visiting. It is your responsibility to arrange the appropriate visa to cover the entire duration of your stay in the host country. We will provide assistance and guidance with this for British Passport Holders – please see the Country Factfile for specific advice. The material provided is designed to provide general information only, and as such, you should not rely solely on the information provided. Instead, we strongly advise you to:

Fully familiarise yourself with the process Cross-check the information provided Make a final check (in good time) prior to any application.

We will do our best to offer you help and advice but getting the appropriate visa is your own responsibility. Whilst we try to ensure that all information provided is correct at the time of writing, it does not constitute legal or professional advice. No responsibility is accepted for any errors, omissions or inaccurate content, and we shall not be liable for any losses or damages arising from the use of the material. For other nationalities, we will advise as much as we can but it will also be necessary for you to contact the local embassy within your own country for help in obtaining the correct visa. Please note that immigration bureaucracy in any country can be changed by the relevant department at whim and they don’t inform anyone! Where possible we will keep you updated if any changes take place. Sometimes you may find it useful to use the services of an agency to assist with your visa requirements. Travellers have partnered with VISAFIRST.COM to help you organise your visa with less hassle. The link to their website and their telephone number can be found on your Volunteer Extranet (you’ll get a discounted deal because you’re a Travellers Volunteer.

3 Months Before Your Departure

Paying for your trip: The balance of your placement is due three months before your departure date. You can pay in instalments up to this date if that is easier for you. Payments must be settled by this date and can be made by cheque, credit/debit card or online transfer. All cheques should be made payable to ‘Travellers’. If you anticipate difficulty in meeting the final payment deadline, please speak to us as far in advance as possible and we can assist you where possible, please note in some destinations if payment is not made on time we will have to fill your space therefore your placement would be cancelled.

2 Months Or Less Before Your Departure

Things to take: Now is the time to start getting the finer details in place and start to think about what you’ll need to take with you. For a kit list please refer to your project description for specific details on what you might need.

Remember the essentials; Insurance Passport Tickets A list of medical vaccinations that you’ve had Serial numbers of Travellers Cheques Travellers emergency contact numbers

Whilst you are away keep the documents listed above in a safe place at all times – where there is a safety deposit box, use it!



Packing tips: It is always recommend that you take a few items of clothing with you in your hand luggage in case your bags go missing or are delayed. As well as this, details of your insurance policy should always be carried in your hand luggage – if there is a problem with lost luggage at the airport it is important that you have these documents on you in order to make a claim. If you buy a rucksack, think carefully about your choice - take advice from specialist shops, especially if you are travelling around after your placement and will be spending a lot of time with it! It is useful to have one that zips undone around the sides so that you can get things from the bottom without having to empty everything out. And remember the golden rule of packing - to leave with your rucksack at least half empty. Remember that the usual airline restrictions on luggage apply and you need to keep your luggage within this weight limit – check your ticket for the exact restrictions. As a general rule, in big cities you can usually buy everything abroad that you can buy in the UK, but not necessarily identical brand names. Have a look at www.gapyear.com for a checklist of items to take with you and other suggestions about packing. Please also refer to your project description for a checklist of what to take with you for your project.

What to leave behind: In case of emergencies we recommend that you leave photocopies of essential documents behind with a parent or trusted friend. We have provided a sheet that can be accessed via the Travellers Volunteer Extranet to give parents/friends your contact details whilst you are away.

Dress codes: Please bear the following in mind when planning what clothes to take with you. On some placements wearing your Travellers T-shirt is mandatory. Please refer to project specific information to find out whether this is the case for your project. For all other projects, please be aware that you are required to dress circumspectly. For women, that means no low cut tops, blouses or tops, shorts or trousers that expose your midriff. There are two reasons for this rule: (1) It can be highly provocative to others and bring on unwanted and potentially dangerous attention, and (2) Dressing provocatively only brings you disrespect and will negatively influence your placement and the way others (particularly children) view you. Whilst on any placement you are setting an example to others. Nowhere is this more important than when teaching young and impressionable children! You must therefore give off the correct and proper impression and your dress is an important part of this. For women piercings are restricted to the ears only, no other facial piercings such as the tongue, eyebrow, nose or lips etc are permitted. It isn’t common place for men to have piercings so please remove them. If you do have piercings and you are unsure please contact us for more information. Tattoo’s should remain covered at all times whilst on your placement. If you are undertaking a conservation placement, we recommend that you do not wear bright colours, as animals often react badly to bright colour. Khaki, dark grey and dark green are the most suitable colours to wear.

Money/Banking: Now is the time to organise how you will cope with your finances whilst you are away. For advice on spending money please refer to your project documentation. Credit Cards: Very useful, particularly for emergencies. Visa or MasterCard are very widely accepted. Check the expiry dates of your cards and re-order cards before your departure if necessary. Debit Cards: Useful for every day spending provided that you are in a region where your type of card is widely accepted. Maestro or Cirrus cards are not as commonly accepted as Visa debit cards – check with your bank that you can use your debit card in your destination country. If you aren’t already signed up for online banking now would be a good time to register so that you can check your account balance whilst you are away. Remember that both credit and debit cards are difficult to replace quickly if they are lost or stolen and so it isn’t wise to rely solely on these. Travellers Cheques: Check with your project coordinator if these are still used in the destination you are travelling to. These are without a doubt the safest way to take money abroad as they can be re-issued immediately if lost or stolen (provided that you keep a record of the serial numbers). You need to use your passport to cash Travellers Cheques and in most cases go to a bank or currency counter to exchange them – usually during day time working hours. Cash: It is never advisable to have too much cash on you at any one time. However, it’s advisable to take some currency with you to cover your spending in the first few days, and it’s useful to keep some in a safe place in case of theft. Money can be sent to you in 15 minutes by Western Union - for a substantial charge! Tel: 00 44 (0) 800 833833. ID is required for both parties.



If you are a student, don’t forget to take your International Student Card (ISIC) with you as it’s useful for obtaining discounts whilst you are abroad.

Phones and staying in touch whilst you are away: It is mandatory that you take a mobile phone with you on your placement for safety reasons and to be sure that you are contactable in the event of an emergency. Please first check with your carrier how much a call will cost you. You should also check that your phone is set up for international roaming and that it will work in the countries that you intend to visit. You may want to buy a local SIM card when you are there. Please ask your in-country organiser for details about this after your arrival and they’ll assist you. You may also need to have your phone ‘unlocked’ to accept a SIM card from a different network – this is something that you need to do before you leave.

If you want your friends and family to be able to call you for free whilst you are away you may want to look into setting up a Skype Account. Using Skype you can make free calls over the internet to other Skype users – it’s free to download and all you need to use it is a headset. Many internet café’s abroad have Skype on their machines so it’s a great (and free) way to stay in touch. Visit www.skype.com for more details.

1 Month Or Less Before Your Departure

Further documents that will be sent to you: You’ll be sent some final documentation to prepare you for your trip. This generally includes a contact list with the names of other volunteers who’ll be in the same country as you, an ID card with Travellers UK and in-country contact details and t-shirts (if requested or supplied as part of your project). If you haven’t already received full project details including school/accommodation names and addresses, these will usually be sent to you at the same time, unless otherwise specified. Unless we hear from you to the contrary, we will pass your contact details to the other volunteers who will be in the same region as you as well. Most airline tickets are sent electronically these days and so if you have been issued with an e-ticket it should be with you well before your departure. Paper tickets are often only issued a week or so before your departure – don’t panic, this is perfectly normal and if we have arranged your travel we’ll ensure that you have your ticket before your leave. Check with us if you haven’t received your ticket 5 days prior to your departure.

Arrival And During Your Project

Transit Passengers/Connecting Flights: Please confirm at the airline check-in desk whether your luggage will be checked straight through to your final destination or whether you will have to re-check in your baggage between connecting flights. If travelling via the USA, you will often travel through ‘gateway’ airports (Chicago O’Hare, Dallas Fort Worth, LA, Miami International, and New York JFK etc.). When travelling through these airports it is often customary for baggage to need to be re-checked in. Make sure that you confirm before departure during check-in, whether or not you will be required to re-check your bags. Normally this is simply collecting your bags from the luggage conveyer and taking them to the re-check area. Should you decide not to use the ticket for any part of your journey please ensure that you inform the airline well in advance or you could end up losing your seat for the entire journey.

Flight Delays: If you miss any part of your outward flight or if you are going to be delayed substantially for any reason, then please inform the relevant organiser in your destination country. Details will be found on the ID card we will provide you before departure.

“It is mandatory that you take a mobile phone with you on your placement for safety reasons and to be sure that you are contactable in the event of an emergency.”

http://www.skype.com/



This will enable them to ensure that they can re-arrange their plans and be there to collect you when you do arrive. If you have difficulty getting hold of your organiser you should telephone Travellers on +44 (0) 1903 502595. If you are calling out of office hours and it is an emergency please use +44 (0) 7717532522.

Luggage Delays: In the event of your luggage not arriving at your destination you should make your way to report this at the baggage reclaim area. You’ll normally be provided with a form to complete by the airline. At this time you will need to present your baggage receipt, which will usually have been stuck to the rear or your ticket, passport or boarding card when you checked in. The form may request a destination or delivery address – use the address of Travellers local organiser or your accommodation address. Once your luggage has been found it will normally be delivered to you by the airline. Always ask for copies of any forms that you sign as you’ll need these to make any claim for loss or delay with your insurance company. Remember that all airlines have a responsibility to supply basic needs in the event of lost luggage, which generally includes toiletries such as a toothbrush, toothpaste, soap etc. Our local organiser will do their best to help you in the event of delayed luggage.

Arrival and being met at the airport: We will arrange for you to be met at the airport by our in-country organiser or their representative, unless you have requested otherwise. Airport pick-ups are arranged regardless of whether you’ve arranged your own travel or not. Our representative’s carry a sign with a Travellers logo and will wait in the main arrivals section of the airport. Please ignore any ‘touts’ or offers of taxis from other sources – only go with our representative. In the very unlikely event that you do not see your Travellers representative, do not leave the airport but instead, please contact our office, as listed on the ID card sent to you before your departure. Please refer to your project description for further arrival details.

Contacting your family/friends: On your arrival, please let your family or anyone waiting to hear from you know that you have arrived safely before they panic and contact us! Also, please reassure your family or anyone who may worry about you that we will definitely get in touch with your emergency contact should any major problem or travel delay arise.

Induction: Shortly after your arrival, you’ll be given an induction into the country that you are in and the project that you’ll be doing. This time will be a familiarisation period so that you can learn about the country and its culture, as well as useful information like how to use the phones, transport system, etc. Homesickness: It is fairly common to feel a little homesick when you first arrive. Please don’t worry, this is totally normal and will go away as you start to find your feet and settle into your new environment. Homesickness can be affected by missing your family and your boyfriend/girlfriend. The worst part is that it affects your judgment, so the worst thing to do is to make any decisions while you’re homesick. There will be times when all you want to do is go home. Please don’t do this – it will go away, that is guaranteed. Just give yourself some time. There will also be times when you want to go home but you feel embarrassed to have gone all that way, just to turn around because of homesickness. If this happens to you, please don’t look for reasons to go home so that you can justify leaving. It will put you in the wrong attitude and have a very negative impact on your project. Just remember that some other volunteers get homesick too – you’re not the only one. And it will go away. A good way to deal with homesickness is to keep yourself as busy as possible. Don’t languish in your room because that is the worst thing you can do. Instead, talk to the people around you and tell them you’re feeling homesick. You’ll be surprised how willing people are to help you through it by keeping you occupied and busy. Be patient with yourself and soon your new environment really will begin to feel like home.

Medical Issues: If you have alerted us to a medical issue that affects you, we will have shared this information with the relevant people. However, please be aware that the onus is on you to remind local staff of any allergies or medical conditions and what to do if you have an allergy attack or similar. You may also want to share this information with fellow volunteers, for your own safety.

Accommodation: Please refer to your Country Factfile and/or Project description for details of your accommodation. Bathroom and toilet facilities, as well as standards of hygiene, on most projects can be basic and in line with local standards - and these are usually below Western standards. Standards of accommodation vary from country to country. Please be prepared to live in accommodation which is deemed acceptable in your host destination country. We hope that you will relax and feel comfortable in your accommodation, but we do ask you to respect the property as you would your own home. In hot countries, special cleanliness habits must be performed in order to avoid the possibility of ants, cockroaches and rats. Insects such as small spiders, flies, and cockroaches are very common in hot countries, so as a volunteer you are responsible for maintaining the cleanliness of your accommodation. Therefore



please make sure that you keep your own patch nice and tidy, and do not leave items spread across the floor. Leftover food must be thrown away and dirty clothes should be washed and not left lying around. Travellers cannot take any responsibility for the safety of your valuables. Please remember that not everything works perfectly all the time and we cannot be responsible for those things which are out of our control! Sometimes equipment breaks down or doesn’t function as it should, sometimes electricity blacks out and sometimes the telephones don’t work! Patience and a good sense of humour will help you through those periods. Please ensure that you inform us if something isn’t as you’d expect it to be. Important rules and regulations will be posted in your accommodation so please read these carefully. It is in the interest of your safety that you abide to the culture (such as dress code, drinking and smoking regulations) and the various rules which are stated in our Terms and conditions and safety book. Your behaviour must, at all times, be within acceptable norms of local culture. Occasionally accommodation will change from that stated. If this happens, it’s usually beyond our control and brought about by a change made by one of our project partners (e.g. a game reserve moving the project from one base camp to another, or because a house-owner requests the return of a house that we’ve leased). In any case, we’ll arrange a suitable alternative for you.

Taking responsibility for your own safety: Whilst we have paid staff available to assist with your programme, it’s important that you take responsibility for your own health and safety. This means assessing the potential risks that might affect you, whether they may be in your accommodation, on site at your project or elsewhere. If you feel that something isn’t safe then don’t use it and please inform us immediately – this also refers to any equipment which may be broken or not working. Quality and safety of transport varies considerably in different countries and in most destination countries the quality is significantly lower than the UK, USA etc. For example, seatbelts may not always be available. Where seat belts are provided we strongly advise that you wear them throughout the duration of the journey. Please ensure that you evaluate the transport before you use it and don’t use it if you feel it is unsafe.

Animal Encounter: Even if your project is not working with animals you are likely to encounter a variety of wildlife in the destination you are visiting. It is important to understand that these animals (including reptiles, spiders, insects, etc.) may be dangerous and that you should treat them with the utmost caution and respect at all times. Even domestic animals like dogs may be found roaming freely around urban areas and should also be treated with extreme caution, especially in destinations where rabies exists. If your project involves working with animals, either in enclosures or freely roaming in the wild, it is also important to recognise that any animal, even tame ones, can be unpredictable and that there is a high degree of risk from bites, scratches or other types of contact. These are hazards faced when working in this type of environment. This risk includes any other types of non-animal related conservation projects, like jungle or bush surveillance work. Under no circumstances must you touch or feed any animal that is freely roaming in the wild. Animals living in enclosures such as animal rehabilitation centres or animal sanctuaries should only be interacted with under the supervision and instruction of your supervisor. It is vital that you abide to all instructions given by your supervisor and it is your responsibility to ensure that you have understood and are happy with the training and information provided. If you have not received or are unhappy with any of the training or information provided, please talk to your supervisor. If you still feel unsatisfied, please contact your Destination Manager or the Travellers UK office. It is extremely important that you feel happy and comfortable with the work you are doing, therefore please don't hesitate to contact us at anytime Finally, please remember it is essential to check that you have the correct insurance cover and vaccinations for the project and destination you are visiting.

Travelling away from your project site/accommodation: Occasionally, as a favour to our volunteers, you may be offered lifts or trips by our staff. These could be to go to the supermarket or perhaps to visit a tourist attraction. Please note that these do not form part of your placement with Travellers and we are therefore not liable or responsible for your safety on these trips. It is entirely up to you whether you choose to accept such favours or not. You may also be offered tours, safaris, day-trips or social trips that we have made available to you but that are provided by Third Party Providers. In these instances, your contract will be with the Third Party Provider. It is important to be aware that the content and execution of any trips you choose to take at the weekends is entirely your own responsibility. Our staff may assist you in making arrangements, help you find a local driver or plan logistics, but as it is not a part of your Travellers project, they cannot be held responsible for the content of your trip or the kind of



experience you have on it. If you do choose to avail yourself of these optional additional activities, please do not forget to check your insurance policy to ensure that you are covered for the activity that you’ll be taking part in. It is mandatory that you inform our local organiser if you intend travelling away from your project in your leisure time. It is your responsibility to provide local staff with contact details of where you’ll be staying and a telephone number where they can reach you in the event of an emergency. This is for your own safety and protection, should we need to locate you in a hurry because of a threat to your safety (e.g. during the Tsunami in Sri Lanka we had to know exactly where our volunteers were so that we could take immediate steps to get them to safety and inform their family and friends that they were safe).

Continuity of Placement and Free Time: The placement start and completion with Travellers Worldwide is defined by the dates provided by the Programme Itinerary. The commencement of your placement starts on arrival at our arranged designated meeting spot. The continuity of this placement is defined in the Project Description which outlines the planned schedule. Unless specified in the Project Description, all placements allow free time, also known as down time and personal time. Examples of free time might include weekends and evenings when you may have time to do your own activities, like sightseeing or other social activates, etc. This time is outside our jurisdiction. It is therefore, compulsory that you make adequate insurance provision for the entire duration of your placement and travels. If you have any questions or need any other information on this, please contact your Project Coordinator.

Public Holidays: Please note that occasionally your project dates could fall over a local public holiday. If this is the case, then your project is likely to be closed. We cannot offer any alternative or refund for days missed due to public holidays therefore we advise you to spend the time seeing local attractions or have a day off.

Feedback: Please complete the feedback forms sent to you to let us know how you are getting on. Your feedback is invaluable and enables us to continually expand and improve our projects. It is also a source of additional information which can be very helpful to future volunteers – we welcome all of your comments.

Making a claim on your insurance: Should you encounter any problems that result in a claim on your insurance policy, you’ll no doubt need to collect reports and receipts for anything relating to this. For instance, if something is stolen you’ll need to report this to the police and collect a crime reference number, usually within 24 hours of the theft. If you are taken ill it’s likely that you’ ll be expected to pay for any treatment upfront – if so, keep receipts so that you can make your claim. If any major treatment is required, the usual procedure is for the hospital to liaise with your insurance company in your home country for payment. This is usually done via the emergency, 24-hour telephone hotline that is printed on your insurance policy. Always read your insurance policy carefully in this regard – this is just a reminder!

Extending your stay: If you want to extend your stay and carry on with your project please contact us with plenty of notice to request permission. Extensions are subject to availability and approval. Please do not attempt to arrange an extension to your placement with your immediate work supervisor - all extensions must be arranged through Travellers. If you want to extend your stay you’ll also need to consider extending your flights and insurance to cover the full duration of your trip.

Extending/Changing Flights: The flights we book have changeable return tickets because many of our volunteers choose to extend their stay. Changeable return tickets enable you to do so, within the limits of flight availability and visa/permit requirements, of course. Once you have used the outward portion of your flight ticket you’ll need to contact the airline directly to extend or change the return date of your flight – this is the case regardless of whether Travellers booked your flights or you booked your own. Our in-country organiser can assist you in providing contact details of airlines, if required. In order to change your flight you should give the airline as much notice as possible as all changes depend on availability of seats. Changes are also subject to any fees imposed by the airline.

Extending Insurance: If you are extending your stay then please check the end date of your insurance policy to be sure that you are covered for the full duration of your trip. If you have arranged your insurance with Endsleigh via our website then you’ll need to contact Endsleigh directly to make policy extensions – please give them plenty of notice.

Where your money goes: Travellers is not a charity and does not receive government funding or any other type of funding, yet we support financially the research and development of meaningful projects, the costs involved in running all the programmes and providing the back-up and support you receive on your placement (including support staff in our destination countries, who are paid to look after you). By doing a voluntary project you gain the opportunity to live and volunteer on a structured project where you gain experience and knowledge which you wouldn't otherwise receive. In most of our



placements you make a tremendous positive difference to the local community - in others you gain a wealth of experience. The prices of our Travellers projects are a reflection of the following costs:

Accommodation, Food, project-related local Transport (unless otherwise stated) Airport transfer to projects. Organisers and support staff within the country - Paid staff who provide a range of support services, including

24/7 emergency assistance…. UK administration - Includes general office expenses associated with arranging placements, such as internet,

phone, paper, postage, electricity, etc. Also includes salaries and manning 24/7 emergency helpline Additional Insurance that covers the initial deposit and subsequent balance of monies paid to us by you as

detailed in your booking confirmation form, in the event of insolvency. Marketing - Includes the cost of brochures, website design and maintenance, attending careers fairs,

advertising, website listings, presentations, etc (we try to keep this as low as possible) Project Research/Site inspection - Initial research, along with regular project inspections Staff Training/Equipment - Which sometimes requires staff to visit UK head office Donations - Although we are not a charity, where possible we also make donations to schools and

orphanages that are exceedingley poor, by providing equipment, learning aids, or perhaps a classroom or a playground. In some cases we donate money – for example on conservation placements, your participation helps us to fund projects that may not have otherwise taken place. It's not always obvious to see all the material and financial benefits of your placement to the community directly, but Travellers could not make these very much needed donations without you. For more details see the We Make a Difference section on our website.

Contact with the Media: Occasionally, during or after your placement, you may be approached by the media or its representatives regarding your overseas experience. Some of the countries we work in are very sensitive about their international reputation, so please think very carefully before making comments to the media about anything of a sensitive or detrimental nature, including, for example, local policies, politics, their economy, religion, or culture. Please remember that you will be responsible for any action, e.g. claim of defamation of character that arises out of any detrimental statements you make. Also please keep in mind that what you say could also adversely affect our programme in the country (and hence the recipients of the benefits of our volunteers’ work, such as the children or animals) if the government or organisation, or project or person takes offence at your statement. They could penalise you and us by closing down our programme in their country.

Finishing Your Project

The last week: Speak to your in-country organiser to get the telephone number for your airline – you’ll need to re-confirm your return flights (both internal and international) with the airline/s at least 96 hours before your departure. Failure to do so may result in you losing your seat on the flight so this is very important. If required, arrangements will be made for you to get to the airport at least 2 hours before the departure of your return flight.

Getting Home: It’s not uncommon to feel slightly lost after returning home. You’ll no doubt be excited about seeing your friends and family, but once the excitement wears off and you go back to work/university/school, you may feel a certain sense of sadness that your adventure is over. This is a kind of reverse homesickness and is often referred to as the ‘travel blues’. To overcome the travel blues, there are various steps that you can take;

Consider what you’ll do next and update your CV to reflect all the experiences that you’ve had whilst volunteering with Travellers.

Practice any new skills you’ve learnt whilst you’ve been away – local cooking or traditions can still be a part of your life at home.

Enter one of our competitions with your Photos, Videos’ or a written account of your trip. Details of all competitions are on our website and you could win a cash prize!

Stay in touch with your co-volunteers and people you’ve worked with on your project – they love to hear how you are getting on.

Plan your next adventure! Returning volunteers are entitled to a second placement discount – speak to us or see our website for latest offers.

Alumni and Ambassador Programme: Once you have completed your programme with us you are welcome to join our very exclusive Facebook Alumni Group;

https://www.facebook.com/groups/travellersworldwide/

https://www.facebook.com/groups/travellersworldwide/



This page, is solely for past Volunteers and Work Experience Internship participants where you will be able to get updates on projects, exclusive content on volunteering, conservation, etc., and offers especially for our Alumni, and a forum for discussion that only you with your experience can meaningfully contribute to. Please note:

1. You must have volunteered with or participated in a Travellers Worldwide Programme to qualify. Therefore, please don’t attempt to join before departure.

2. This is a Closed and Private group. Discussions, posts and content submitted will not be shared by Travellers Worldwide externally.

As an Alumni member you are also invited to join our fantastic Ambassador Programme. For more information please email us at: [email protected] .

Would you like to work for us? The majority of Travellers staff are ex-volunteers because their previous experience as a volunteer helps guide you through the process. If, after you’ve completed your project, you are interested in working for Travellers, whether as an ambassador by attending careers fairs or in a more hands on capacity, we’d love to hear from you. Job opportunities for the right ex-volunteers are often available overseas and in the UK. Send us your CV and tell us why you’d like to work for us!

Changes To Projects:

It may be necessary from time to time to make changes to elements within your programme. These changes will only arise as the result of events beyond our control (usually changes made by the partner organisations we work with in our destination countries) or because of improvements to and/or expansions within the programme. It is your responsibility to check the Travellers Volunteer Extranet (www.travellersvolunteers.org ) regularly to ascertain whether there have been any changes or modifications to any documentation relating to your project or destination. We recommend that you log on more frequently as your departure date approaches. You should always check that you have read the latest version of the documentation (issue numbers can be found on the first page). If significant changes or modification occur which you are not happy with, please notify us immediately. If you fail to notify us, it will be assumed that you are happy with, and accept, any changes that have taken place. If you don’t have access to the internet and therefore can’t access the Volunteer Extranet, PLEASE LET US KNOW AS SOON AS YOU READ THIS so that we can arrange to send you any updates by mail. If we don’t hear from you to the effect that you would like to be updated by mail, it will be assumed that you are accessing the website and are keeping updated about any changes. If, before your departure, any changes to your programme are sufficiently major for you to feel that it is different to what you had originally chosen to do, please contact Travellers immediately. If we agree with you, we can do any or all of three things:

We can offer you an alternative project. If it is possible, we can try to modify your specific project to suit you. We can refund the cost of your project.

As always, our aim is to give you a good experience on your programme and to this end we are constantly improving our programmes. Please note that if you would like to make changes to the dates, duration, type of project or anything of a similar nature once your application has been processed, there will be an administration fee of £30 each time you make a change.

Important Financial information:

Please note the following about the Programme Account Note: Project Cost: Owing to external factors such as high inflation and fluctuating exchange rates in the various countries where we work, occasionally the costs imposed on Travellers by the projects in our destination countries increase. This may affect you in the following ways: If you have applied for your programme well in advance of your proposed departure date and IF there is an increase in cost between the time of applying and six months before your start date, I’m afraid we will have to re-invoice you for the increased cost. However, once you are within six months of your anticipated start date, we will endeavour to hold


http://www.travellersvolunteers.org/



the cost static and will absorb the increased cost ourselves. At this point you will be sent a revised Account Note confirming your programme cost. Please understand that this may not be possible for all projects, but we will do our very best to try to hold the cost static. If you have applied for your programme less than six months prior to your anticipated project start date and the cost increases in that time we will endeavour to hold the cost static and absorb any increased cost ourselves. Some exceptions may prevent this from being possible. Currently, exceptions to either of the above may arise with projects in Zimbabwe, Malaysia or Argentina where the cost could rise with as little as one-months’ notice due to high rates of inflation. This is totally outside our control and unfortunately we have no option but to impose the increase, regardless of how soon your placement start date is. Occasionally project costs decrease, and in such cases we will refund or credit you with the difference. If you will be participating in more than one project please read through all of the information relating to both projects. Some of the information you receive may be duplicated but it is your responsibility to read through everything and be aware of what each specific project entails. If you are unsure about any of the special requirements you are to complete, please let us know immediately. Details of your host work organisation will have been included in your Project Description. However, please do not contact your host work organisation prior to arriving on your project. If you need to speak to them for any reason, please get permission from your Project Co-ordinator in the UK first. Failure to do so could result in Travellers terminating your programme.

Your Financial Security: Travellers Worldwide (TravelQuest Ltd t/a Travellers Worldwide) is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with "The Package Travel, Package Tours Regulations 1992", all passengers booking with TravelQuest Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form in the event of the insolvency of TravelQuest Ltd. This insurance has been arranged by Guarantees & Bonds Limited.

Policy exclusions: This policy will not cover any monies paid back to you for Travel Insurance or any claim relating to Air Flights. Please ensure the Company you have booked with has the appropriate CAA / ATOL Bonds in place.

Criminal Records Check (Police Checks)

If you will be working with children and/or vulnerable adults and over the age of 18 years old, you’ll need a Criminal Records Check (CRC) or Police check, depending on your country of residence. Other projects like the law internship and certain conservation project which involve working with the local community may also require a CRC.

Please remember to take the original copy of your approved CRC with you on your placement, as some projects will ask to see proof. Please speak to your Project Coordinator for more details.

If you’ve already completed a Criminal Records Check, whether for your work or otherwise, you may be able to put this forward for use on your programme with Travellers. For the Criminal Records Check to be considered it must:

Have been completed within 12 months* of your Programme Start Date.

*Some projects require the CRC to have been completed within 6 months of your Programme Start Date.

UK Residents You will need to apply for an Enhanced Disclosure and Barring Service (DBS) check (previously known as CRB checks). Travellers have facilitated a system with Ucheck whereby you can apply for your DBS. There is a fee for the application of £16.50 which needs to be paid before making the online application for the DBS. You can make the payment via the Volunteer Extranet (or we can take your payment by card over the telephone, if that's your preference). Once we have received your payment, we will send you further instructions by email on what to do, the website address, login details and password. If your project does not involve working with children or working with children and/or vulnerable adults for example a law internship then you will need to apply for a Basic Check which can be applied through Disclosure Scotland. This option is available to all UK residents. For more information please get in touch with Disclosure Scotland, website: www.disclosurescotland.co.uk

http://www.disclosurescotland.co.uk/



Non-UK Residents DBS Checks are only available for UK Residents as the checks made are all based on records held within UK systems. Instead, you should complete a police check in your country of residence. You should speak to your local police department for details on how to complete the check as the process varies between countries. For more information this link provide guidance regarding checks for all Countries: https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants If you have any problems with the link please contact us. Once you’ve received your completed police check, you must email a copy to your Project Coordinator.

What is a Criminal Records Check? A Criminal Records Check (CRC) is a process for gathering information about an individual’s criminal history. In the UK (England, Wales and Northern Ireland), Criminal Records Checks are completed by the Disclosure and Barring Service (DBS) formally known as CRB. If you live outside of England, Wales and Northern Ireland, please contact us for more information on the relevant body.

Why do we need the checks? Travellers Worldwide works with over 300 projects throughout the world. In many of the projects in which we work, volunteers are often placed into positions of trust; whether it’s volunteering as a teacher, sports coach, carer, nurse, researcher, and so forth. Travellers Worldwide recognises that we all share a responsibility towards the individuals, communities and projects in which we work and that Criminal Records Checks play an important role (as part of a wider screening process) in helping to safeguard the more vulnerable members of our society.

Will I be required to complete a Criminal Records Check for my programme? You will be required to complete a Criminal Records Check if your programme brings you into contact with children and/or vulnerable adults.

Can I refuse? Yes, you can refuse. However, there are some programmes for which a Criminal Records Check is a mandatory requirement. If you refuse to apply for a Criminal Records Check in this instance, Travellers reserves the right to cancel your programme. In such instances, our Terms and Conditions will apply. Please see our Terms and Conditions for full details. When making this decision Travellers will take into account: The length of time that has elapsed since the Criminal Records Check was issued, the level of Criminal Records Check, the issuing body/agency, the nature of the position for which the Criminal Records Check was issued, and the nature of the position for which you are now applying. Travellers reserves the right whether to accept or decline the Criminal Records Check or not. How do I apply for a Criminal Records Check? The process of applying for a Criminal Records Check varies from country-to-country (and sometimes from state-to-state). We’ve provided a country-by-country guide for the UK, America, Australia and New Zealand. For all other countries we ask that you make contact with your local police to obtain the check directly from them. For the majority of countries, the process of requesting a police check is both simple and straightforward, however, there is the odd country for which this can prove to be highly problematic. Should you encounter any difficulties in making this request, we ask that you inform us as soon as possible, we will then be happy to discuss the options available.

FAQ On Criminal Record Check What happens if my application gets delayed? Travellers reserve the right to delay or postpone your programme until the check has been completed. Travellers are not responsible for any costs incurred as a result. Travellers reserve the right to cancel your placement for any failure to complete the check satisfactorily. In such instances, our Terms and Conditions will apply. Please see our Terms and Conditions for full details. For how long will the Criminal Records Check be valid? Criminal Records Checks do not carry a pre-determined period of validity for the simple reason that a conviction/caution/reprimand/warning could be recorded against the subject of the Criminal Records Check at any time after the Criminal Records Check has been issued. However, for the purpose of your participation in a Travellers Programme, we regard a Criminal Records Check as being valid where the date of the Criminal Records Check falls within 12 months of the Programme Start Date, although some of our projects require this to be within 6 months. Who will have access to the information given in my Criminal Records Check?

https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants



If you live in the UK and if you are completing your check through Ucheck – once your check has been processed the result of the check will be sent directly to Travellers by Ucheck. The information will be held securely and will only be made available on a strict need-to-know basis. The information will only be held as long as is absolute necessary, after which time it will be securely disposed of. If you live outside of the UK (and you are therefore completing the check independently of Travellers) or, if you will be providing Travellers with a previously completed Criminal Records Check - when providing your completed check please mark it addressed: ‘FAO Operations Director’. How do I know that I will be treated fairly? Travellers adheres to the DBS’s Code of Practice for Criminal Records Checks. The Code of Practice ensures that the process is conducted openly and fairly and that any information revealed about an individual is assessed in accordance with the guidelines. How do I know that the information on my Criminal Records Check will remain confidential? Travellers adheres to the DBS’s Code of Practice for Criminal Records Checks. The Code of Practice ensures that all information is handled and stored appropriately (securely) and that the information must only be kept for as long as is absolutely necessary, after which time it must be securely disposed of. Secure Handling of Criminal Records Check Information Travellers policy on the Secure Handling of Criminal Records Check Information is made available to read on a request basis. We will be happy to provide you with a copy, simply email your request to us at: [email protected] Recruiting Ex-Offenders Travellers policy on Recruiting Ex-Offenders is made available to read on a request basis. We will be happy to provide you with a copy, simply email your request to us at: [email protected] Further Information If you would like more information about Criminal Records Checks please don’t hesitate to contact us at: [email protected] . If you have already booked, simply speak to your Project Coordinator who will be more than happy to help.

DBS Code of Practice The Criminal Records Bureau’s Code of Practice is made available to read on a request basis. We will be happy to provide you with a copy, simply email your request to us at: [email protected]

© Copyright 2018. TRAVELQUEST LIMITED. All Rights Reserved. No part of this document may be used, translated into another language, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of TRAVELQUEST LIMITED. While every effort has been made to ensure the accuracy of this document, TRAVELQUEST LIMITED assumes no responsibility for omissions and errors. Neither is any liability assumed for damages resulting from the use of information contained herein. TRAVELQUEST LIMITED reserves the right to revise any information contained in this document without prior notice. Questions or comment regarding this document or the project to which it relates should be directed to:

Travellers Worldwide 2A Caravelle House, 17/19 Goring Road, Worthing, West Sussex BN12 4AP, England Tel: +44 (0)1903 502595 - Fax: +44 (0)1903 708179 Email: [email protected] Web: www.travellersworldwide.com






http://www.travellersworldwide.com/

PROGRAMME GUIDE EVERYTHING YOU NEED TO KNOW ABOUT YOUR ... · PDF fileTravellers Worldwide: Programme Guide – Page 2 of 16 Programme Guide Travellers-Programme-Guide.Docx – Issue

Documents