Program Directory 2013

www.greenbooks.co.in

Program

Directory

Driving results-based training

to increase your ROI

TEAMBUILDING

SALES

HR &TRAINING

CORPORATEREADINESS

PERSONAL EFFECTIVENESS

PROGRAM

DIRECTORY

1

2

34

5

GreenBooks’ Chapters to Performance

Some of the proven learning models are the following:

• Personal Effectiveness Chapter

• Sales Chapter

• Corporate Readiness Chapter

• Team Building Chapter

• HR & Training Chapter

• Off the shelf programs (public or in-company)

• Tailored or custom solutions

• Coaching

• E-Learning

• Blended

• Small bites

GreenBooks’ Delivery Channels

Bridging

Performance Gaps

tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in

Index

GreenBooks’ proven training models & programs are not only ready-to-deploy,but also can be customized to suit your unique business needs.

Campus to Corporate ............................28Language Enhancement Program ...........29

CORPORATE READINESS CHAPTER

Outbound Team Building and Experiential Learning ...................................................26

BETTER TEAMS CHAPTER

Instructional Design .................................22Train the Trainer .......................................23Measure ROI in Training ..........................24

HR & TRAINING CHAPTER

Professional Written Communication .....06Email Excellence .......................................07Fundamentals of Communication ...........08Power Presentation ..................................09Masterful Presentation ............................10Beat That Conflict ....................................11Feedback That Works ..............................12Conducting Productive Meetings ...........13Interviewing Skills ....................................14Winning Negotiations .............................15

PERSONAL EFFECTIVENESS CHAPTER

Sales Skills That Delivers Result ..............17Consultative Selling Techniques ..............18Impactful Sales Presentation ...................19Successful Sales Negotiation ...................20

SALES CHAPTER

Personal EffectivenessChapter

Program Directory 2013

Professional Written Communication


You represent the face of your organization, and any written

document that goes out has to establish credibility and

professionalism. This course helps you to plan your writing,

perfect your grammar, and assess your style and tone to

write professionally.

You will take a pre assessment to gauge your current proficiency in

writing, and after the course a post assessment will be taken to

track the improvement in the skills. These assessments will be

hosted on our GreenBooks Learning Management System (LMS),

"http://www.igreenbooks.com". You will receive the scores and a

detailed feedback on your assessment and the best part is you can

do it right from your workplace!

IS IT RIGHT FOR ME?Appropriate for professionals at any level whose role requires them

to write a lot of email and prepare reports.

DURATIONThe duration can range between one to three days depending on

the intensity of the intervention.

WHAT WILL I LEARN? By the end of this course you will be able to:

• Eliminate grammatical errors in writing

• Write well-structured emails

• Provide information with clarity and succinctness

• Write in a style that is appropriate to the audience

WHAT WILL IT COVER?

Grammar is fun

• Review the rules of grammar for more clarity

• Familiarising ourselves with grammatical elements– and

putting them into practice

• Words in different contexts – can we rely on spell check?

• Knowing what the most common mistakes are – and avoiding

them!

Learn to Punctuate – It’s as easy as a pie!

• How to punctuate correctly to make sense of our writing

• Avoiding the pitfalls of incorrect punctuation

Writing Structured Emails

• Using structures that add clarity and readability to your email

• Mind Map

• Cutting out unnecessary words and phrases

• Writing with the reader in mind

• Active Passive Structures

• Sentence Structure – Simple and Compound

• Setting the tone – Professional, friendly and formal

• The end result – is it clear, accurate, professional?

Approach towards Report Writing

• Planning the structure

• Sequencing the report

Adopting a professional style

• Use expressions that connect you with the reader

• Adopt a style that fits in with the objective of the report

What are the components of a report?

• The beginning, middle and end

Creating visual appeal

• The design of your document is important

• Create visuals to enhance the appeal of your document

Learning Management System

• Practice exercises in writing and grammar

• Passages for editing

• Feedback on participants’ emails

• Pre and post training assessment

• Review and Personal Development Plan

Email Excellence


This course will help you write emails that are professional

in tone and style and also get the required results from the

reader.

IS IT RIGHT FOR ME?For professionals of any level whose role demands them to write

exceptionally good emails.








WHAT WILL IT COVER?

Writing Skills

• Structuring mails for readability

• Active & Passive Structures

• Sentence Structure – Simple and Compound

• Setting the tone and style

Grammar Skills

• Subject Verb Dissonance

• Articles and Prepositions

• Eliminating slip-ups in Tenses

• Using Reported Speech

• Punctuating Correctly







Fundamentals of Communication


In order to deliver results, communication skills are critical to

any organization’s success. All individuals must be able to

communicate effectively in meetings and in one-on-one

conversations up, down, and across the organization.

This course provides tactical skills and useful frameworks for

communicating with a focus on moving the business forward,

actively seeking input from colleagues with diverse perspectives,

effectively working with others, and maintaining long-term

productive business relationships.

IS IT RIGHT FOR ME?Appropriate for professionals of junior to mid category.

DURATIONOne Day


• Identify and apply fundamental communication skills and processes • Handle communication pushback • Conduct more effective business interactions that focus on both delivering the content and preserving/enhancing the relationship • Flex communication approaches to accommodate different learning styles and cultural differences • Select the best communication technology for the situation • Create approaches for managing communication challenges

WHAT IT COVER?

The Driving Principles of communication

Exercise:

• The Art of Communication

• Wisdom and Challenges

Fundamental Communication Skills

• Connecting

• Encouraging

• Listening

• Questioning

• Confirming

• Providing

Listening

• Four levels of listening

• Cultural Differences in listening

• Listening Tips and Tactics

Questioning

• Close ended and open ended questions

• High-Gain Questions

Process for Handling Pushback

• Encouraging

• Questioning

• Confirming

• Providing

• Checking

Communication across styles

• Types of learning styles

• Communicating with people of different styles

Communication Tools/Technology

• Selecting the best communication tools

• Matching medium to purpose

• Tips for using communication tools

Handling Communication Challenges

Power Presentation


Effective presentations are vital in today’s workplace;

superior presentations provide value-added information and

insight, and engage the audience in ways that lead to

desired results.

Presenting with Impact brings a best-practice approach to all

stages of the presentation process. It helps individuals and teams

prepare and deliver successful presentations that engage the

audience and yield positive business results

IS IT RIGHT FOR ME?Suitable for individuals at all levels who are required to speak in

front of others and deliver impactful presentation

DURATIONTwo Days


• Use a structured approach for presentation, preparation and

delivery

• Conduct question and answer sessions with confidence

• Handle challenging presentation situations

• Use techniques for conducting effective presentations as part

of a team

• Apply best practices at all stages of the presentation process

WHAT WILL IT COVER?

Presentation Age

• Why presentations fail?

• Six aptitudes

Getting Ready

• Starting analog

• Identifying audience needs

• Crafting your story

Presentation cycle

• Plan

• Prepare

• Practice

• Perform

• Process

Power Delivery

• 3 driving principles of power presentation

• Humor – Planned Vs. Unplanned

• Opening Presentations

• Advancing the presentation

• Conluding with action points

Body Language while Presenting

• Posture

• Gestures

• Speech control

• Eye contact

Presentation Tools

• Criteria for selecting visual aids

• Guidelines for selecting face-to-face presentation tools

• Guidelines for selecting virtual presentation tools

• Tips for preparing and performing with presentation tools

Handling Challenging Situations

• Types of challenges

• Handling objections

• Group management issues

• Group management techniques

• Structuring questions and answers sessions

• Getting audience involvementfor editing

• Tips for dealing with anxiety

Masterful Presentation


This workshop assumes you can already prepare and deliver

presentations. The facilitator will encourage you to polish

your skills by working on creating a memorable event for

your audience.

IS IT RIGHT FOR ME?Suitable for individuals who deliver high profile presentation.

DURATIONTwo Days


• Demonstrate the skills, behaviors, and judgment of

high-performing presenters

• Develop the ability to present with confidence in multiple

situations and with multi media

• Diagnose common group process and presentation dynamics,

then identify and apply appropriate interventions

WHAT WILL IT COVER?

Process of Creating Presentation

• Brainstorm

• Grouping

• Storyboard

• Develop

Design

• Principles of presentation design

• Creating messages that stick

• Using Visuals

Masterful Presentations – Focus Areas

• Head—“Thinking Process”

• Heart—“Emotional Connection”

• Hands—“Technical Skills”

• Feet—“Thinking on your Feet”

Head—“Thinking Process”

• Know Your Audience

• Clarify Your Purpose

• Organize Your Presentation

• Practice Makes Perfect

Heart—“Emotional Connection”

• Connect to the Audience

• Inspire through Anecdotes/Stories

• Be empathetic

Hands—“Technical Skills”

• Maintain Strong Presence

• Ask Distinctive Questions

• Lead Discussions

• Master Your Media

Feet—“Thinking on your Feet”

• Observe

• Listen

• Reframe

• Manage Challenging Situations

Beat That Conflict


This one day program provides you with insights on how to

manage conflicts at the workplace.

During this one day program, you will learn how to improve and

maximize your performance as you examine how you can deal with

and manage conflicts.

IS IT RIGHT FOR ME?For managers who need to manage conflicting situations within

teams.

DURATIONOne Day


• Identify your most preferred conflict resolution style and how to apply it in different scenarios • Draw a course of action to help you adapt to the changes in the workplace • Determine how and when conflicts can be solved by mediation

WHAT WILL IT COVER?

Levels of Human Behavior

• Visible behaviour

• Conscious thought

• V.A.B.E (values, assumptions, beliefs, and expectations)

Managing Workplace Pressure

• Being proactive

• Managing conflicting needs from more than one person

• Managing your negative thoughts in a crisis

• Where, when and how to use mediation and how to make it

work

Instrument used:

• Thomas Kilmann Conflict Mode Instrument

Feedback That Works


In this program, you will learn the practical steps to giving

feedback and feedforward to achieve more from your teams

and keep them motivated.

IS IT RIGHT FOR ME?This is for all managers, team leads and those who have to

manage people.

DURATIONOne Day


• Define feedback and when it should be used

• Deliver appropriate feedback to your team members

• Practice feedforward to help you build on your team members’

strengths

• Create a conducive environment for feedback

WHAT WILL IT COVER?

Building Blocks of Effective Feedback

• What is effective feedback?

• When to deliver feedback

• The benefits of feedback

• Defining feedback – the difference between praise and

feedback

• Constructive feedback to develop individuals

• Instant feedback vs formal feedback

• Feedback vs Feedforward

Preparing for the meeting

• Preparing for the feedback meeting

• Setting SMART objectives to ensure action

Feedback process

• Remaining assertive

• Listening to the receiver’s feedback

• Remaining calm and not becoming emotional or aggressive

during feedback

• Planning and giving feedforward

Thomas Kilmann Conflict Mode Instrument.

• Preparing an Action Plan for use in the workplace

Conducting Productive Meetings


Use a variety of techniques to organise and conduct effective

and interactive meetings (by phone or face-to-face) to gain

time and increase productivity.

IS IT RIGHT FOR ME?Suitable for all individuals who are required to run, conduct and

lead any kind of meeting and who wish to achieve success.

DURATIONOne Day


• Structure and conduct meetings to achieve objectives

• Create an environment that is conducive for participants to

contribute

• Assign roles and keep to schedules

• Deal with difficult situations or members.

WHAT WILL IT COVER?

Preparing for a meeting

• Setting the objective of the meeting

• Preparing the agenda

• Structuring the various phases of the meeting

• Identifying clearly the role and responsibilities of the

chairperson

• Adopting the appropriate tone and structure

Leading the Meeting

• Assigning meeting roles

• Establishing the relevance and pertinence, time and duration

• Techniques to lead and involve the team in the meeting

Communicating Effectively

• Questioning and listening techniques

• Identifying the key message and the needs of the audience

• Handling misunderstandings

• Maintaining assertiveness

Concluding the Meeting

• Following effective reviews

• Mastering summarising techniques

Interviewing Skills


This module is focused on the practical application of the

skills required for successful recruitment and selection. Our

consultant will work with you to ensure you gain the

insights, knowledge and confidence to needed for successful

recruitment and selection in your organization.

IS IT RIGHT FOR ME?Suitable for managers at any level whose role also includes

interviewing prospective candidates.

DURATIONOne Day


• Identify your various recruitment options

• Plan and prepare for a selection interview

• Be able to project a professional image during the interview

that puts the candidate at ease

• Specify the requirements of the job vacancy to be filled, and

maintain a focus on the interview's primary objectives

• Identify how to select the most suitable candidate for the job

vacancy by using effective questioning and measurement

against the criteria

• To make effective decisions about each candidate based on the

information gained during the interview

WHAT WILL IT COVER?

Attracting the Right Person

• Defining the recruitment and selection process

• Methods of recruitment

• Identifying role and responsibilities

Preparing for Interviews

• Using job descriptions and person specifications

• Interview objectives and structuring an interview plan for each

candidate

• Preparing the interview room

• Selecting an appropriate interview time and venue

• Style of interview - one-to-one, board, panel, who should

attend etc.

Conducting the Interview

• Creating an open environment so that the candidate is

encouraged to open up and relax

• Overcoming barriers to communication using positive body

language

• Keeping the interview on track and using effective Listening

and Questioning skills

• How to take notes - recording information for future use

After the Interview

• Reviewing candidate qualities, attributes and skills against set

criteria

• Selecting the right candidate – evaluating performance,

strengths and weaknesses

Personal Development

• Formulating an action plan

NOTE:

• As part of the training we would need at least five candidates

who will be interviewed real time by the participants.

Winning Negotiations


This program focuses on equipping the participants with the

skills required to negotiate the best possible terms, uncover

the actual position of the other party and yield as minimal as

possible. The entire process of learning is stimulated with

the help of interactive tactics to help participants to negoti-

ate with confidence and skill on the job.

The program’s concepts, strategies, tactics, and skills are specifi-

cally tailored to address situations in which you must achieve two

goals at the same time:

You must maintain a positive relationship with the other party.

You must represent your own interests.

IS IT RIGHT FOR ME?Appropriate for people whose job involves negotiating with

customers and would like to develop negotiation skills from

scratch or wish to review and refresh the current existing

techniques.

DURATIONTwo Days


• Identify your style of negotiating and build on your behavior

• Use your negotiation style to your advantage in negotiation

• Ensure win/win outcome

• Recognize the principles of negotiation

• Effectively apply researched-based knowledge, skills and tactics

to negotiate

• Avoid classic negotiation mistakes

• Handel tough negotiation skillfully

• Overcome dead ends and attain profitable consensus

• Negotiate without endangering client success

• Prepare a personal action plan to self develop

WHAT WILL IT COVER?

How Can I Avoid Making Classic Mistakes?

• Four Classic Negotiation Mistakes

• Types of Negotiations

• Negotiation Parameters

• Interests

• Sources of Value

• Tips for Avoiding Four Classic Negotiation Mistakes

What Self-Knowledge Do I Need?

• Identifying Your Own Negotiation Styles

• Using Your Negotiation Style to Advantage

What Do I Need to Know About My Client and the

Situation?

• Tactics for Dealing with Client Negotiation Styles

• Knowing Your Client Checklist

How Do I Prepare for Success?

• Tips for Using the Five Negotiation Skills


• The Four Phases of the Negotiation: Tactics

• The Four Phases of the Negotiation: Dos and Don’ts

• The Four Phases of the Negotiation: Tools and Concepts

How Do I Improve My Negotiating Position?

• Leverage

• Leverage Tactics

Tools Used

• Thomas Kilmann Instrument (TKI)

• Navigation Guide for Negotiation

Sales Chapter


Sales Skill That Delivers Result


This two day program offers a strong foundation of skills

and qualities required to turn opportunities into positive

results. The individual’s needs and objectives are addressed

through sharing the experiences and interactive sessions.

This program equips participants with the introductory knowledge

and skill needed to begin a successful and productive career in

sales.

Highly interactive practical sessions facilitating the development of

skills in a risk free environment. Enhance your ability to build more

rewarding relationships by understanding the reason behind your

customers reaction and how to deal with them with the elements

of sales psychology. Participants will learn from an experienced

facilitator with a successful sales background. Participants will take

away a handy manual of the course.

IS IT RIGHT FOR ME?Appropriate for fresh, potential and existing sales personnel with

minimal or no prior training and who require the best possible

understanding of the sales process.

DURATIONTwo Days


• Realize how sales psychology has an affect on both you and

the buyer

• Build a powerful sales process that will improve your sales

results

• Develop the key skills that are vital for successful sales people

• Build better relationships with your customers to ensure trust

and loyalty prevails

• Examine your products and services to identify benefits that

meet your customers’ needs

• Provide guidance to your customers through the process of

sales while handling objections effectively through problem

solving techniques

• Present your products with a flair that stimulates the

customers’ interest

• Identify the most appropriate way to communicate to match

your customer types

• Make your own personal action plan for the work place

WHAT WILL IT COVER?

What is Selling?

• Analyse your products and the skills & qualities required for the successful sales representative • What makes people buy • Conduct an analysis on your strengths and weaknesses

The Company, Your Department and You

• Understanding your products and services better – the strengths, weaknesses and the unique features • Recognizing the company’s objectives that is inline with the targets

Plan for a Productive Sales Meeting

• Using the sales cycle to examine your objectives and targets • Sorting your prospects and planning your activities • Identifying the decision maker • Fixing appointments over the phone • Connecting to the right person

Build Rapport with Your Customer

• Evaluating the customer's style and behavior • The importance of personal presentation • Communicate with people at all levels by enhancing confidence • Adjusting your body language and approach for optimum impact

The Successful Sales Meeting

• Applying questioning and listening techniques to Identify the actual needs • Applying impactful sales process to guide the meeting • Differentiating between the benefits and features of the products • Applying persuasive and influencing skills while presenting your product • Personalizing your presentation

Overcome Objections and Secure the Sale

• Applying a variety of techniques to overcome the common objection • Identifying the actual objection • Recognizing an objection as a buying sign • A step-by-step process towards enhancing commitment • Importance of timing your silence to help the customer make the right decision • Identifying the opportunity for future sales and referrals

•

Consultative Selling Skills


This program focuses on the pull sales strategy instead of

push. It enables the participants to adopt a disciplined sales

process and conduct a sales call with ease and confidence.

IS IT RIGHT FOR ME?Appropriate for people from first level to mid level sales managers.

DURATIONOne Day


• Link the three Driving Principles of Consultative Selling to

various stages of the Sales Process

• Use the handling objections model in overcoming customer

objections during sales calls

• Explore needs with customers in a way that builds and

strengthens the relationship while keeping it profitable

WHAT WILL IT COVER?

4 Areas that differentiate top sales people:

• Selling Skills

• Attitude and beliefs

• How to advance sales situations

• How to conduct sales cal

3 Driving Principles

Customer’s buying steps

Sales Call Outline

• Opening

• Capability Building Statements

• Progressing

• Concluding

Consultative Selling Skills

• Skill

• Connecting

• Encouraging

• Questioning

• Listening

• Confirming

• Providing

How to ask High Impact Questions

Listening Skills and its challenges

• Consultative Listening Skills

• Listening Behaviours to avoid.

Handling Objections

• Encouraging

• Questioning

• Listening

• Confirming

• Providing

• Checking

Gap & Consequences

• Identify Gaps to focus on

• Link Gap to Consequences

Discuss Solutions in Terms of Benefits

Closing Guidelines

Impactful Sales Presentation


This highly experiential program focuses on preparation,

practice and performance. It equips you with the skills to

add a flair to your presentations and induce a better reaction

from your audience.

Participants will be given the chance to knit their own style into a

presentation that’s built around a sales process. Participants will

learn how to build rapport with their audience and will receive

feedback from the experienced coach. This program has limited

number of participants to assure feedback and coaching is given to

each individual.

IS IT RIGHT FOR ME?This workshop is for participants who can compile a sales

presentation but need to build a better style of delivery to improve

outcomes.

DURATIONOne Day


• Plan and prepare to sell the presentation

• Develop a template for a structured sales presentation

• Jazz up your presentation with elements of style and interest

• Build rapport with your audience

• Build a dynamic delivery style to appeal to your audience

• Realize when and how multimedia should be used

• Use PowerPoint presentations that appeal

• Make an action plan to develop future presentations

• Deal with difficult audiences

WHAT WILL IT COVER?

How Can I Avoid Making Classic Mistakes?

• Four Classic Negotiation Mistakes

• Types of Negotiations

• Negotiation Parameters

• Interests

• Sources of Value

• Tips for Avoiding Four Classic Negotiation Mistakes

What Self-Knowledge Do I Need?

• Identifying Your Own Negotiation Styles

• Using Your Negotiation Style to Advantage

What Do I Need to Know About My Client and the

Situation?

• Tactics for Dealing with Client Negotiation Styles

• Knowing Your Client Checklist

How Do I Prepare for Success?

• Tips for Using the Five Negotiation Skills


• The Four Phases of the Negotiation: Tactics

• The Four Phases of the Negotiation: Dos and Don’ts

• The Four Phases of the Negotiation: Tools and Concepts

How Do I Improve My Negotiating Position?

• Leverage

• Leverage Tactics

Tools Used

• Thomas Kilmann Instrument (TKI)

• Navigation Guide for Negotiation

Successful Sales Negotiation


This program focuses on equipping the participants with the

skills required to negotiate the best possible terms, uncover

the actual position of the other party and yield as minimal as

possible. The entire process of learning is stimulated with

the help of interactive tactics to help participants to

negotiate with confidence and skill on the job.

The program’s concepts, strategies, tactics, and skills are

specifically tailored to address most situations which occur in an

organization in which you must achieve two goals at the same

time:

• You must maintain a positive relationship with the other party.

• You must represent your own interests

IS IT RIGHT FOR ME?Appropriate for people in sales and for those whose job involves

negotiating with customers in a sales environment and would like

to develop a negotiation skills base from scratch or wish to review

and refresh their techniques.

DURATIONOne Day


• Identify your style of negotiating and build on your behavior

• Use your negotiation style to advantage in negotiation

• Ensure win/win outcome

• Recognize the principles of negotiation

• Effectively apply research-based knowledge, skills and tactics to

negotiate

• Avoid classic negotiation mistakes

• Handle tough negotiations skillfully

• Overcome dead ends and attain profitable consensus

• Negotiate without endangering client success

• Prepare a personal action plan for self-development

WHAT WILL IT COVER?

First Impressions Count

• Establish credibility and build interest

Panic Free Presentation

• Focus on the language in terms of enunciation, style,

vocabulary

• Present a vivid and logical case for executing business

• How to manipulate nervous energy to positive ends

• Practicing the performance in your mind

Dynamic Delivery - Adding Variety

• Maintaining interest - keeping the audience 'hooked'

• Selecting the best information available

• The key to motivation is to invoke curiosity

• Power and tone

• Humor

• Silence

Building Rapport with your Customers

• Realize what your customers are expecting

• Analyzing your audience for levels of interest and influence

• Making impressions that 'hook'

Personal Development

• Develop a personal action plan-

HR & TrainingChapter


Instructional Design


The goal of Instructional Design is to improve human

performance. Instructional Design is based on the principle

that learning should not occur in a haphazard manner, but

should be developed in accordance with orderly processes,

be specifically tailored to the target audience and have

measurable outcomes.

Simply put, Instructional Design is creating learning content that

facilitates learning.

IS IT RIGHT FOR ME?Appropriate for those professionals whose role requires them to

design training and develop content.

DURATIONTwo Days


• Identify the generic principles of Instructional Design

• Present information in a structured manner so that it is learner

friendly

• Identify and write objectives within the cognitive domain of

Bloom’s Taxonomy

• Apply Gagne’s Nine Events of Instructions

• Create assessment strategies that validate the objectives

WHAT WILL IT COVER?

Writing Instructions

• Basics in writing

• Eliminating Passive structures

• Writing without grammatical errors

• Keeping the content simple and easy to understand

Instructional Design Principles

• Instructional Design - Overview

Information Mapping

• Components and principles of Information Mapping

• Analyse, organize and present information that it is easy for

the reader to access, use and remember what they read

Bloom’s Taxonomy

• Bloom’s six levels in the cognitive domain

• How objectives are set for effective learning to occur

Instructional Objectives

• Write learning objectives that are specific statements

• Define statements from learners’ point of view with precise

and measureable action words

Gagne’s Nine Events of Instruction

• Deliver classroom instruction in a structured and engaging

manner

Train the Trainer


This program is driven to enable trainers identify different

learning styles, thereby creating an effective learning

environment while adopting different training activities to

achieve the required learning outcomes. Participants will

develop facilitation skills, active training techniques and

consulting skills which will ensure maximum learner partici-

pation and learning retention.

IS IT RIGHT FOR ME?Applicable for managers, trainers and all those whose role requires

them to deliver training.

DURATIONTwo Days


• Gain practical skills and in-depth knowledge in all aspects of

the training process

• Ensure that a robust TNA process is in place

• Evaluate training effectiveness from simple to complex

• Develop facilitation skills, active training techniques and create

experiential learning sessions

• Identify your learning and training style and appeal to all adult

learning styles

• Use creative proven training methodologies to enhance training

effectiveness

• Create greater accountability for learning and transfer, and

ensure greater buy-in and retention !

• Reinvent training delivery – and discover the amazing impact it

will have on your participants

WHAT WILL IT COVER?

Eight Training Competencies

1) How adults learn

• Learning Grid

• Learning Styles

• Learning Styles & Training Style Inventory

• Learning Process

2) Planning Instruction

• Session Plans

3) Managing Instruction

4) Presentation Techniques

• Facilitation Vs. Training

• Power Presentation

5) Motivation

6) Instructional Strategies

• Ice Breakers, Energizers and Structured Activities

• Powerful Training Methodologies

7) Communication

8) Evaluation

• Measuring Training Evaluation

Measure ROI in Training


This program emphasizes the ROI Methodology developed

by industry leader Dr. Jack Phillips. Participants will experi-

ence the application of the ROI Process model. This includes

developing application impact objectives, isolating the

effects of the program, converting data to monetary values,

tabulating appropriate program costs, and calculating the

ROI.

IS IT RIGHT FOR ME?Appropriate for Training Heads / HRD Heads, Training Managers /

HRD Managers, Trainers /Facilitators, Executive Coaches, Evaluation

Managers and specialists & Performance Measurement specialists.

DURATIONTwo or three days depending on the intensity of the requirement.


• Identify the drivers for ROI accountability • Identify and describe the major steps in the ROI methodology • Identify and describe all 12 guiding principles • Develop a detailed evaluation plan • Identify and describe at least four ways to isolate the effects of a program • Identify at least six ways to convert data to monetary values • Identify and analyze intangible measures • Calculate the benefit cost ratio and the ROI • Communicate ROI data to a variety of stakeholders • Implement the ROI Process within the organization

WHAT WILL IT COVER?

Overview of the ROI Methodology

• Pieces of the results-based puzzle

• Levels of evaluation

• Types of data

• ROI Methodology process model

• Guiding principles of the ROI Methodology

• Criteria for selecting projects and programs to evaluate the

ROI

Evaluation Planning

• Instructional Design - Overview

Information Mapping

• Importance of business alignment

• Considerations when developing project objectives

• Planning documents to support data collection and data

analysis

Data Collection

• Data collection during project implementation

• Data collection after project implementation

• Tips to ensure an appropriate response rate

Data Analysis

• Isolation of program effects

• Data conversion to monetary value

• Fully-loaded project costs

• ROI calculation

• Intangible benefits

Reporting

• Common target audiences

• Impact study outline

• Evaluation Scorecard

Better TeamsChapter


Outbound Team Building and Experiential Learning


AboutHigh Impact Team Building and Experiential Learning aims to

provide sustainable and productive changes to aid professional and

organisational growth. These programs can play a very significant

role in team bonding.

The activities in the program help develop, sharpen and fine-tune

the behavioural skills and qualities of an individual. They bring out

latent facets of one’s personality. Interactive sessions, creative

activities, leadership, team –building exercises, treasure hunts, etc,

are appealing dimensions of the program —the perfect base for

confidence building and the best platform for personality

development and team building.

What can an OBTB and OBEL do for your organization?It gives a free rein to the spirit of empathy, thus increasing

understanding and bettering the personal equation that an

employee has with his co-worker. This achieves the end the

outbound management training is looking for - improving

organisational productivity and quality of work output, and

increase in inter/intra personal relationships among the group.

What we doOur approach to Out Bound Team Building and Experiential Learning is ‘inside out’, wherein individuals look within and go beyond the accepted limits to reach new frontiers. The process involves team work and introspection that leads to change in thinking and behaviour that is facilitated by the trainers in the de-brief sessions. The learners’ ownership of decisions to change behaviour is high.

Team Effectiveness, Sensitising, Motivation, Leadership, Leadership Assessments Confidence Building, Breaking Barriers, Trust, Interdependence, Creativity & Problem Solving, Goals and Communication in teams are the areas that the OBTB & OBEL focuses on.

How we do it

Experiential Learning Process

Experiencing

• Making products or models

• Creating art objects

• Theatre

• Problem Solving

• Competing or collaborating

Sharing

• Declaring Feelings

• Reactions

• Observations

Processing

• Reconstruct patterns

• Examine shared experience

Generalizing

• Extrapolating learning to the outside world

Applying

• Application at work

What more?The group dynamics is captured through a video recording, and

the learning derived is reinforced to the team through a CD that is

created by our team of experts.

The group can also experience and enjoy the adventure activities

that the place has to offer.

Corporate ReadinessChapter


Campus to Corporate


The module emphasizes on providing greater awareness of

corporate expectations and protocol that are critical to scale

up in today’s competitive corporate arena.

IS IT RIGHT FOR ME?Appropriate for new recruits.




• Project a professional image of self and organization • Identify each individual’s communication styles and • Develop credibility based on trust and mutual respect • Realize how perceptions influence interactions and responses • Write emails that achieve the intended results

WHAT WILL IT COVER?

Making a Great First Impression

• How to present yourself to people

• Handling Handshakes

• How to make introductions

• Paying & Receiving Compliments

• Small Talk & Networking

• Managing Different Personalities

• Greeting and Introduction

• Business card etiquette

Body Language

• Understanding body language and its significant role in

communication

Building a Professional Image

• The dos and don’ts in dressing

• Packaging oneself

• Understand various dress codes for different occasions

• Clothes and Corporate Culture

• Personal Props and Accessories for Men and Women

International Business Protocol

• Corporate Protocol

• Forms of Address

• Greetings

• Dining Dos & Don'ts

• Tipping

• Gift Giving

Email Etiquette

• Structure, tone and style

• Formatting Tips

• Subject Line

• Closing statements

• Best Practices

Managing Yourself and Others

• DISC Profiling

Post Program - Email Scenarios

Language Enhancement Program


This program will help you enhance your language skills and

help you communicate with clarity in all your face to face

conversations and written communications.

You will take a pre assessment to gauge your current proficiency in

writing, and after the course a post assessment will be taken to

track the improvement in skills. These assessments will be hosted

on GreenBooks Learning Management System (LMS),

"http://www.igreenbooks.com". You will receive the scores and a

detailed feedback on your assessment and the best part is you can

do it right from your workplace!

IS IT RIGHT FOR ME?Appropriate for new recruits whose role demands an excellent

communication skills.








• Writing Effective Reports

• Prepare Minutes of Meeting

WHAT WILL IT COVER?

Grammar is fun

• Review the rules of grammar for more clarity

• Familiarising ourselves with grammatical elements– and

putting them into practice

• Words in different contexts – can we rely on spell check?

• Knowing what the most common mistakes are – and avoiding

them!

Learn to Punctuate – It’s as easy as a pie!

• How to punctuate correctly to make sense of our writing

• Avoiding the pitfalls of incorrect punctuation

Writing Structured Emails

• Using structures that add clarity and readability to your email

• Mind Map

• Cutting out unnecessary words and phrases

• Writing with the reader in mind

• Active Passive Structures

• Sentence Structure

• Setting the tone and style

• The end result – is it clear, accurate, professional?

Approach

• Planning the structure

• Sequencing the report

Adopting a professional style

• Use expressions that connect you with the reader

• Adopt a style that fits in with the objective of the report

What are the components of a report?

• The beginning, middle and end

Creating visual appeal

• The design of your document is important

• Create visuals to enhance the appeal of your document







ClienteleSome of our clients who trust us

IT / ITESDell

Google

Infosys

HCL

Verizon

Ramco Systems

Microland Limited

ShipNet Software Solution

Logica Pvt. Ltd

Mastek Ltd.

MindTree Ltd

iNautix Technologies India Pvt. Ltd.

IBM

Robert Bosch

HCL Infosystems Ltd.

Amazon

CADD

Cognizant

Kumaran Systems

Sensiple

Sify

CSS Corp

Take Solutions

TCS

TCS eServe

Temenos

Wipro

Sierra Atlantic

Aricent

Enterprise IT Solutions

Infotech Enterprises

Cap Gemini Business Services India Ltd.

AutomobileMahindra & Mahindra

Ashok Leyland

Apollo Tyres Ltd.

Hyundai

Renault Nissan

John Deere

TVSmotor

BFSIHSBC

SBI

Birla Sunlife Insurance

Deutsche Bank

Principal Global Services

Apollo Munich

D E Shaw

FMCGWatanmal

Reckitt Benckiser

Hindustan Unilever

Netafim

Unilever Sri Lanka Limited

Reitzel

Hospitality & TravelMahindra Holidays

Oberoi Hotels

GreenPark

Raintree

Creative Travel

VFS Global

HealthcareApollo Speciality Center

Raheja Hospital (Fortis Healthcare)

Apollo Hospital

InstitutionsICSI

VIT

British Council

Everonn

MMA

PharmaceuticalsSt Jude Medical India Pvt. Ltd

Siemens Healthcare Diagnostics Ltd.

Novartis

TTK

TelecommunicationTata Tele Services

Idea Aditya Birla

Vodafone

Quippo Telecom

Orange Business Services

Aircel

Hutchinson

TVS ICS

Manufacturing & EngineeringXerox India Ltd.

Canon India Pvt. Ltd.

Samsung

Air Liquide

Sundaram Fasteners Ltd

Coromandel Fertilizers

Grohe

Honeywell

Bosch

InfrastructureEmaar MGF

Bharat Aluminium Company (Vedanta)

L&T ECC

Tata Projects

NTPC

GreenPly

Avantha Power & Infrastructure Ltd.

Hindustan Construction Co. Ltd. (HCC)

Cairn India Ltd.

Castrol India Ltd.

NGOPopulation Service International (PSI)

Kyritek

Printing & PublishingElsevier

RetailAmalgamated Holdings Ltd(Cafe Coffee Day)

CPLMG

Titan

Haworth

Shoppers stop

LogisticsTNT India Pvt. Ltd.

First Flight Couriers Ltd

ConsultingDeloitte

MediaMy Radio City

Perfect Relations Ltd

Malayala Manorama

TataSky

Some of our clients who trust us

committed to excellence

2013 GreenBooks Learning Solutions. All rights reserved.

Hyderabad

Plot No:8, 1st Floor, Sarvasukhi Enclave, West MarredpallySecunderabad – 500 026

Tel: 040 2771 0440

www.greenbooks.co.in

Chennai

No.99-4, Sneha Sadan,Nungambakkam Hign Rd

Chennai - 600 034

Tel: +91 44 4356 0077

Program Directory 2013

Documents

thomas kilmann

leverage leverage

important

eliminate

classic negotiation

endcreating

personal action

active training