Corporate Volunteer Management Program 1
Co
rpo
rate
Vo
lun
tee
r M
an
ag
em
en
t
Pro
gra
m
1
Pro
ject B
ackg
roun
d
•O
rig
in:
Recom
mendation (
#94)
of
the I
LM
P to d
evelo
p c
onsis
tent syste
m t
o e
xpand,
ma
na
ge
an
d e
ng
ag
e v
olu
nte
ers
•O
bje
cti
ve
: to
develo
p a
corp
ora
te v
olu
nte
er
manage
ment
pro
gra
m t
hat
will
im
pro
ve:
•C
om
munity e
ngagem
ent
•V
olu
nte
er
satisfa
ction
•O
rganiz
ational effic
iency
•P
roje
ct
Lead
: C
ulture
Depart
ment
•F
un
din
g:
Go
ve
rnm
en
t o
f O
nta
rio
Cu
ltu
re D
eve
lop
me
nt F
un
d &
ma
tch
ed
mu
nic
ipa
l
fundin
g
•$50 0
00 f
rom
the C
ulture
Develo
pm
en
t F
und
•$50 0
00 f
rom
munic
ipal fu
ndin
g
•P
roje
ct
Sta
rt:
Q4
, 2
01
4
2
Pro
ject M
ilesto
nes
•V
olu
nte
er
Co
ord
inato
r (c
on
tract
po
sit
ion
)
•R
esearc
h b
est pra
ctices
•E
ngage s
takehold
ers
•B
enchm
ark
depart
ment
pra
ctices
•P
rog
ram
Desig
n
•C
entr
aliz
ed p
rocesses f
or
recru
itin
g,
on-b
oard
ing,
inte
rvie
win
g a
nd
train
ing v
olu
nte
ers
•Im
ple
ment
softw
are
to m
anage t
he C
ity’s
volu
nte
ers
•Im
ple
men
tati
on
•P
ilot during t
he P
an A
m G
am
es
•C
orp
ora
te r
oll-
out
3
Pro
ject M
ilesto
nes C
on
tin
ue
d
•S
takeh
old
er
en
gag
em
en
t
•In
terv
iew
s w
ith d
epart
ment
leads
•C
onsultations w
ith s
taff w
ork
ing w
ith v
olu
nte
ers
•C
ross-d
epart
menta
l ste
ering c
om
mitte
e
•S
taff
Tra
inin
g &
Develo
pm
en
t
•W
ork
shops o
n c
oachin
g &
superv
isin
g v
olu
nte
ers
•T
rain
ing o
n inte
rvie
win
g
•T
rain
ing o
n v
olu
nte
er
port
al, B
ett
er
Impact
4
Pilo
t R
esults: P
an
Am
Gam
es
5
Num
ber
of
Volu
nte
ers
:
460 a
ctive
part
icip
ants
1400+
people
expre
ssed inte
rest
Num
ber
of
Hours
: 8700 h
ours
of
com
munity v
olu
nte
erism
Outc
om
es
•F
air, tr
anspare
nt
and e
quitable
volu
nte
er
recru
itm
ent
pro
cess
•C
onsis
tent
pra
ctices a
cro
ss o
rganiz
ation
•C
om
pre
hensiv
e o
rienta
tion &
tra
inin
g:
•O
nlin
e o
rienta
tion p
rogra
m
•O
nlin
e o
n-b
oard
ing
•C
orp
ora
te V
olu
nte
er
Manual &
Polic
y
•E
ffic
ient in
take a
nd v
olu
nte
er
managem
ent
•C
entr
aliz
ed d
ata
base
•C
ity w
ide inte
rvie
w p
rocess
•V
olu
nte
er
port
al
6
Results
7
Befo
re R
evie
wA
fter
Revie
w
Inconsis
tent
polic
ies a
nd p
ractices
betw
een d
epart
me
nts
Consis
tent
polic
ies a
nd
pro
cedure
s,
volu
nte
er
ma
nual, inte
rvie
w p
rocess
and o
nlin
e o
rienta
tion a
nd m
ore
effic
ient pra
ctices
Vo
lunte
ers
apply
to e
ach
positio
n/d
epart
ment
separa
tely
Volu
nte
ers
can s
ee a
ll positio
ns a
cro
ss
the C
orp
ora
tion if th
ey m
eet
the
qualif
ications f
or
the p
ositio
ns
Multip
le a
ccess p
oin
ts f
or
applic
ations
Centr
aliz
ed
volu
nte
er
port
al
Inconsis
tent
meth
ods f
or
trackin
g
and r
ecord
keepin
g
Impro
ved
data
colle
ction a
nd
managem
ent
Imp
rove
d C
usto
me
r S
erv
ice to V
olu
nte
ers
Volu
nte
er
Port
al:
•Im
pro
ved a
ccess to
info
rmation
•S
elf-s
erv
ice o
ptions
•E
nhanced u
ser
experience
•Levera
ged t
echnolo
gy
to im
pro
ve e
ffic
iency
8
Com
mu
nity E
nga
ge
men
t
9
To
p r
easo
ns
for
vo
lun
teeri
ng
:
Belie
f in
the c
ause/o
rganiz
ation –
90%
+
Contr
ibute
to the c
om
munity –
80%
+
Skill
develo
pm
ent
–60%
+
Imp
act
:
Impro
ved c
om
munity e
ngagem
ent
&
civ
ic p
art
icip
ation
Recog
nitio
n
Sta
ff C
ontr
ibuto
rs &
Ste
ering C
om
mitte
e M
em
bers
•H
/R: E
lain
e E
tcher,
Ca
rola
Fis
cher,
Nancy M
yle
s,
Chery
l M
cC
onney-W
ilson,
Mona N
azif
•R
ecre
ation:
Jason T
sie
n, P
ort
ia L
ee
•M
ark
ham
Public
Lib
rary
: A
ndre
a C
ecchett
o, D
iane M
acklin
•Legal: L
isa R
iegel
•F
inance/R
isk M
anagem
ent: F
red R
ich
•C
orp
ora
te C
om
munic
ations: Y
vonne L
ord
Buckle
y, D
iane S
am
ek
•O
pera
tions: N
ory
Takata
•S
usta
inabili
ty:
Jessic
a Y
au,
Jennifer
Wong
•C
ulture
: D
avid
Zam
bra
no,
Math
ew
Bro
oks,
Carr
ie C
ola
ngelo
10
Next S
tep
s
•R
ollo
ut to
fu
rth
er
are
as
•R
ecre
atio
n S
erv
ice
s w
ill le
ad
the p
rogra
m
11
Qu
estio
ns?
12