Program and Resource Areas

Technical TrainingTraining programs designed for new and experienced adjusters, case managers, care managers, and vocational consultants. They focus on providing participants with the knowledge and skills needed to effectively perform their jobs at Crawford. The learning environments are typically instructor-led, in a classroom or virtual setting. GO TO LIST

Professional Development TrainingCrawford’s professional development programs use

best practices principles and strategies to help improve workplace productivity and effectiveness.

Programs focus on leadership, communications, customer service, and management skills.

GO TO LIST

KMC OnDemandSM

The Knowledge Management Center (KMC) provides Crawford employees and clients with a robust collection of E-Learning programs for personal and professional development, as well as continuing education (CE) courses to help adjusters maintain state specific licenses. This environment also offers registration for Instructor-led courses and resources that can be easily assigned, tracked, and reported. GO TO LIST

New Employee Resources

Crawford CES provides employees with the resources

needed to grow and thrive at Crawford - from sessions to

help acclimate newly hired employees to tutorials that

guide managers and employees through the annual

performance evaluation process. These resources are

available in an assortment of easy-to-use formats and are

typically available to employees as needed.

GO TO LIST

CES Program and Resource Areas

Focused Leadership ProgramsCrawford’s Focused Leadership programs are

designed to recognize and invest in high-potential leaders with a focus on strengthening competency, capability, and confidence as they prepare to move

to the next level. Candidates are chosen for their leadership potential and high job performance.

GO TO LIST

Basic Casualty (VILT)

This one-week virtual class provides entry level casualty adjusters with the knowledge and skills needed to handle casualty claims while under supervision. Content areasinclude fair claims handling practices, adjuster law, auto coverage, HO liability coverage, CGL, business auto coverage, subrogation, and field investigation (whichincludes practical application exercises for investigation and negotiation, like auto and truck accidents, slip & fall, and related products). Participants will also learn proper reporting structure and use of the CiQ mobile app.

Participants must have a current adjuster’s license to register for this class.This course requires pre-study that must be completed prior to attending class.

AUDIENCE

Entry level casualty adjusters

DURATION/LOCATION

5 days, VILT

HOW TO REGISTER:Go to KMC OnDemand for dates, times, and registration. For help registering, click here.

Technical TrainingHow do I register for these courses?Register for these courses by 1) going to KMCOnDemand.com and logging in, 2) selecting “Catalog”, then 3) selecting “Online” or “Instructor-led”. For help registering for a course, click here. For questions, email [email protected].

What is a pre-study?The purpose of pre-study is to give all participants the same understanding of basic concepts so they can work together more effectively during class. Please make sure all required pre-study is done before class begins.

ILT = Instructor-Led Training VILT = Virtual Instructor-Led Training EL = E-Learning

Introduction to Property Loss Adjusting (VILT)

This two-part virtual presentation is open to all Crawford & Company employeesinterested in exploring a career in property loss adjusting. The sessions are 90 minutes each, over two days, and provide an overview of the major topics and course material covered during the three-week Residential Property Class, held in the Atlanta Support Center. These presentations will give attendees a valuable glimpse into a career as a Property Adjuster at Crawford!

AUDIENCE

All Crawford & Company employees

DURATION/LOCATION

Two 90-minute VILT sessions


Residential Property Loss Adjusting (VILT)

This virtual instructor-led class is necessary for building a foundation for a career as a property claims professional. Course content includes property claims fundamentals(including the claims process), policy analysis, property loss investigation, construction techniques, damage assessment, Xactimate estimating, personal property claims, time element and industry standards, and specific client claim handling. Participants are given the opportunity to apply what they learn to case studies involving actual field property loss adjusting. The course requires a pre-study of 80-100 hours and includes a pre-course assessment, topic specific quizzes, and a final project.

Participants must have a current adjuster’s license to register for this class. This course is required for new adjuster trainees and requires pre-study that must be completed prior to attending class..

AUDIENCE

Entry level property adjusters and those

new to Crawford & Co.

DURATION/LOCATION

4 weeks, VILT


CLASS SIZE3 minimum, 9 maximum

http://www.kmcondemand.com/

https://www.kmcondemand.com/assets/learner_resources/1623066926.pdf


mailto:[email protected]





Commercial Property Loss Adjusting (VILT)

This virtual course is divided into two parts: Part 1: Commercial Property and Part 2: Business Income and Stock Loss. Participants have a choice of two sessions in 2021 which comprise these two parts. They must register for both parts in the desired session to complete this Commercial Property Loss Adjusting course.

PART 1: Commercial Property

This virtual class focuses on the full adjustment of large and complex commercial property claims, from first notice of loss to settlement.

Topics include Commercial and Inland Marine Policy analysis, Commercial Valuations, Coinsurance, Insurable Interests, Lead and TIB handling, ITV completions, Xactimate and CoreLogic, Commercial Construction, Statement of Loss, Narrative Reporting, various property loss handling requirements, Improvement and Betterment handling, utilization of experts, managing the loss adjustment, extended policy analysis, and multiple coverage.

Prerequisites:Completion of Pre-studies Current Property Adjuster’s licenseResidential Property Loss Adjusting Class (recommended)

Pre-studies:Commercial Property and Inland Marine courses (minimum score of 80%) Must be completed at least 5 days prior to class

PART 2: Business Income and Stock Loss

This virtual class focuses on Business Income and Stock loss claims. Crawford Forensic Accounting Services (CFAS) will provide training relating to the investigation and calculation of BI and Stock losses.

Topics include Policy Analysis, Investigation Outlines, Document Request requirements, Loss Calculations, Worksheets and working Case Study examples, making CFAS referrals, and Report writing.

Prerequisites:Part One - Commercial Property LossCompletion of Pre-studies

Pre-studies:Business Income course (minimum score of 80%)Must be completed at least 5 days prior to class

Through virtual tools, participants will be given the opportunity to collaborate, develop, apply, and demonstrate their commercial property loss adjustments skillsand their work products, while working on case studies and completing assignments.Quizzes and exams will be given to measure comprehension and application of core topics.

For more information, contact Thomas Carstens at [email protected]

AUDIENCE

Experienced property adjusters, selected

by manager

DURATION/LOCATION

Part 1: 10 days, VILT

Part 2: 4 days, VILT

HOW TO REGISTERGo to KMC OnDemand for dates, times, and registration. For help registering, click here.

CLASS SIZE3 minimum, 10 maximum

Technical Training



Basic Workers’ Compensation (EL, VILT)

This four-day class uses KMC courses and live, instructor-led webinars, using Microsoft Teams, to provide entry level workers’ compensation adjusters with the knowledge and skills to handle workers’ compensation claims (while under supervision) in an automated claims handling environment. This course addresses these subjects: fair claims handling practices, adjuster law, confirmation of coverage and client instructions, employment, compensability, workers’ compensation benefits, medical terminology, evaluating medical reports, reserving, reporting, subrogation, fraud awareness, litigation management, and negotiating. Participants must have a current adjuster’s license to register for this class.This course requires pre-study that must be completed prior to attending class.

AUDIENCE

Entry level workers’ comp. adjusters

DURATION/LOCATION

4 days, EL and VILT

HOW TO REGISTERGo to KMC OnDemand for dates, times, and registration. For help registering, click here.

Care Management Services (VILT)

This four-day class is delivered via instructor-led webinars and requires pre-study using KMC courses. It provides medical case managers and care managers with a process-based, service delivery learning experience. The topics include demographics, financial markets, caregiver, care management process, care management assessment, and calculating cost estimates. Supervisors and branch managers who are responsible for the delivery and supervision of these services are welcome to participate.

AUDIENCE

Medical case managers and care managers, referred by area managers

DURATION/LOCATION

4 days, VILT

HOW TO REGISTERContact Sili Raab, Crawford Educational Services, at [email protected]

CLASS SIZE6 maximum

Xactimate Refresher and Level 2 User Certification Exam Prep Class (VILT)

This virtual course is designed to increase your Xactimate sketch and estimate line item entry proficiency and credibility. It includes graphical estimating and how to sketch stairs within a room, while correcting some bad habits and showing short cuts and tips to increase speed and accuracy of estimate writing. This course also prepares the learner for the Xactimate User Level 2 Certification Exam. A digital version of the Xactware Fundamentals & Proficiency Workbook is included with this course.

AUDIENCE

Intermediate level Xactimate Users,

preparing to take the User Level 2

Certification Exam

DURATION/LOCATION

5 days, 2.5 hours per day, VILT


CLASS SIZE3 minimum; 30 maximum

Technical Training

Case Management (EL, VILT)

This class is delivered via instructor-led webinars and requires pre-study using KMC courses. It provides entry level case managers with the knowledge and skills needed to deliver case management services in the workers’ compensation arena. The following is covered: workers’ compensation, roles and relationships, the case management process, interviewing contacts, evidence-based medicine guidelines, documentation, quality indicators, return to work, savings and outcomes.

AUDIENCE

Entry level case managers

DURATION/LOCATION

4 days, VILT


CLASS SIZE6 maximum







Technical Training

Conducting a Job Analysis (VILT)

This virtual class provides experienced case managers or vocational consultants with the knowledge and skills to perform a job analysis. The following subjects are covered:the purpose of a job analysis, steps to conducting a job analysis, Americans with Disabilities Act 1990, and completing the job analysis worksheet and report.

AUDIENCE

Experienced case managersor vocational consultants

DURATION/LOCATION

2 hours, VILT


CLASS SIZE6 maximum

Short- and Long-Term Disability (EL, VILT)

This class is delivered using KMC courses and live instructor-led webinars. It provides the case manager with the skills needed to handle a variety of short-term disability (STD) and long-term disability (LTD) cases. The case manager will learn how to identify the characteristics of disability case management and will be able to distinguish between the short- and long-term disability factors that impact eligibility for benefits. The case manager will be able to apply the provisions of the employer’s benefit plan and consider available medical and vocational information in order to develop a realistic case management plan.

AUDIENCE

Case managers, referred by area

managers

DURATION/LOCATION

4 days, VILT


CLASS SIZE6 maximum

Catastrophic Case Management (VILT)

This virtual class provides the experienced case manager with the knowledge and skills to deliver catastrophic case management services to severely injured workers. During the course the following subjects are addressed: objectives of the referral, the CAT case manager’s role, initial and ongoing assessments, discharge planning and rehab.

AUDIENCE

Experienced case managers

DURATION/LOCATION

1 day, VILT


CLASS SIZE6 maximum

Telephonic Case Management (EL, VILT)

This class is delivered via instructor-led webinars and requires pre-study using KMC courses. It provides entry level telephonic case managers with the knowledge and skills needed to deliver case management services in the workers’ compensation arena. The following is covered: workers’ compensation, roles and relationships, the case management process, interviewing contacts, evidence-based medicine guidelines, documentation, quality indicators, return to work, savings and outcomes.

AUDIENCEEntry level telephonic case managers

DURATION/LOCATION4 days, VILT


CLASS SIZE6 maximum





Vocational Case Management (VILT)

This virtual class provides experienced vocational consultants with the knowledge and skills to deliver vocational case management services. This class focuses on basic workers’ compensation skills needed to assist injured workers in returning to work, in a way that is consistent with their maximum medical and vocational potential. Participants engage in practical, experiential exercises that allow them to apply what they have learned.

AUDIENCE

Experienced vocational consultants

DURATION

4 days, VILT


CLASS SIZE6 maximum

CPCU Conferment/Annual Meeting (Designation Program)

This program is offered through The Institutes. Chartered Property Casualty Underwriter (CPCU) designation prepares the learner to meet the changes and challenges of the risk management and insurance marketplace with confidence and professionalism. Learner attends the Conferment/Annual meeting in the year of program completion.

For more information, contact Crawford Educational Services, at [email protected]

AUDIENCE

Adjusters and Underwriters

DURATION/LOCATION

Washington, DC

HOW TO REGISTERContact Crawford Educational Services,

Developing Individualized Educational Plans (VILT)

This virtual class provides experienced care managers with the knowledge and skills to create an individualized educational plan. The following topics are included in this training: an introduction to individualized educational planning, how to define a “child with a disability” (per the Disabilities Education Act), listing and describing the required components of an individual education plan, and case studies.

AUDIENCE


DURATION

2 hours, VILT


CLASS SIZE6 maximum

Technical Training

Introduction to Liability Insurance (VILT)

This virtual class provides experienced case managers with the knowledge and skills to deliver liability case management services. This course will cover the following subjects: introduction to liability insurance, differences between liability cases and workers’ compensation cases, case review and completion, analyzing medical records, conducting research, using physician consultants, and report writing.

AUDIENCE


DURATION/ LOCATION

1 day, VILT


CLASS SIZE6 maximum






The Five Choices to Extraordinary Productivity (VILT)

The first three of the five choices are covered in this course:

Choice 1: Act on the Important - exploring how to filter vitally important priorities from distractions so they can make a real contribution.Choice 2: Go For Extraordinary - ways to structure their roles in terms of extraordinary results to achieve high-priority goals.Choice 3: Schedule the Big Rocks - planning systems that lead to extraordinary outcomes.

For more information, contact Michael Bradt, Crawford Educational Services, at [email protected]

AUDIENCEOpen to all employees

DURATION/LOCATION

2-hour VILT class

HOW TO REGISTER

Go to KMC OnDemand for dates,

times, and registration. For help

registering, click here.

Leading Virtual Teams (VILT)

This virtual class is designed to help managers and supervisors increase the performance of their virtual teams. If managed effectively, virtual teams can increase productivity, help meet organizational goals, and improve the quality of work. This class explores a proven process and framework for developing the competencies of a virtual Leader. Learn to leverage the advantages of a virtual team while building trust and making authentic connections with team members.

NOTE: This course has two parts, each scheduled on separate days during one month. You must attend both parts to complete the course.

For more information, contact Sili Raab, Crawford Educational Services, at [email protected]

AUDIENCEManagers and supervisors responsible for virtual teams

DURATION/LOCATION

Two 2-hour VILT classes

HOW TO REGISTER




Professional Development Training

How do I register for these courses?Register for these courses by 1) going to KMCOnDemand.com and logging in, 2) selecting “Catalog”, then 3) selecting “Online” or “Instructor-led”. For help registering, click here. For questions, email [email protected].

Who are the instructors?These courses are taught by experienced, certified instructors with extensive backgrounds in the various fields of study.

ILT = Instructor-Led Training

VILT = Virtual Instructor-Led Training

EL = E-Learning

Coaching for Potential (VILT)

Unleash the ability of each person on your team to improve performance, solve problems, and grow their careers. Effective leaders develop the leadership potential in others and improve performance through consistent feedback and coaching. Thisvirtual course introduces company leaders to coaching essentials.


AUDIENCEFor leaders at all levels

DURATION/LOCATION

2-hour VILT class

HOW TO REGISTER
















Inspire a Culture of Trust (VILT)

Be the credible leader others choose to follow - one with both character and competence. Trust starts with a leader’s own character and competence - the credibility that allows leaders to intentionally build a culture of trust.This virtual course will guide leaders through the important practices of building a culture of trust.


AUDIENCEFor leaders at all levels

DURATION/LOCATION

2-hour VILT class

HOW TO REGISTER




Business Writing Skills Workshop (VILT)

This virtual workshop shows participants how to set quality writing standards that will help increase productivity, resolve issues, avoid errors, and increase credibility. It is designed for any employee wanting to increase their influence and results through powerful and effective business writing techniques.

For more information, contact Yelena Arrington, Crawford Educational Services, at [email protected]

AUDIENCEOpen to all employees

DURATION/LOCATION

2-hour VILT class

HOW TO REGISTER




Presentation Advantage (VILT)

Unproductive meetings and lost opportunities occur due to poor presentations. The lack of powerful methods to inform and persuade is one of the greatest hidden and pervasive cost of the 21st-century workplace. This two-day workshop will help participants consistently deliver highly successful presentations. They will learn the mindsets, skill sets, and tool sets combined with the latest neuroscience to better inform, influence, and persuade others in today’s knowledge-based world.

▪ Presenters will be able to develop a powerful message, design impactful visuals,deliver with excellence

▪ Presenters will be able to connect with their message, their audience, and with their purpose to drive action and knowledge

NOTE: Each session of this course has two parts, scheduled on separate days and lasting 90 minutes each. You must attend both parts of the session to complete the course.


AUDIENCEOpen to employees required to present either live or virtual presentations

DURATION/LOCATION

Three, 1.5-hour VILT classes

HOW TO REGISTER














Unconscious Bias – For Individual Contributors (VILT)

Bias is a natural part of the human condition – of how the brain works. But is affects how we make decisions, engage with others, and respond to various situations and circumstances, often limiting potential. Unconscious Bias: Understanding Bias to Unleash Potential helps participants recognize the impact of bias on behaviors, decisions, and performance, increase empathy and curiosity in personal interactions to surface and explore bias, and explore ways to face bias with courage and create a space where everyone is respected, included, and valued.

For more information, contact Yelena Arrington, Crawford Educational Services, at [email protected]

AUDIENCEIndividual contributors

DURATION/LOCATION

2-hour VILT class

HOW TO REGISTER




Unconscious Bias – For Managers (VILT)

Bias is a natural part of the human condition—of how the brain works. But it affects how we make decisions, engage with others, and respond to various situations and circumstances, often limiting potential. Unconscious Bias: Understanding Bias to Unleash Potential helps participants recognize the impact of bias on behaviors, decisions, and performance, increase empathy and curiosity in personal interactions to surface and explore bias, and explore ways to face bias with courage and create a space where everyone is respected, included, and valued.

NOTE: These sessions have two parts, each scheduled on separate days during one month. You must attend both parts of a session to complete the course.


AUDIENCESupervisors/Managers to Senior level Leaders

DURATION/LOCATION

Two 2-hour classes

HOW TO REGISTER




The Multiplier Effect (VILT)

A Multiplier is a leader who amplifies the capability of the people around them. People

get smarter and more capable working for Multipliers. A Diminisher is a leader who

suppresses others’ intelligence. Diminishers drain the intelligence, energy, and

capability from the people around them. Multipliers get twice as much intelligence, on

average, relative to Diminishers. This virtual session will explore the different traits and

mindsets of these two different leadership styles and ways to turn potentially

diminishing moments into a Multiplier moments.

NOTE: These sessions have two parts, each scheduled on separate days. You must attend both parts of a session to complete the course.


AUDIENCESupervisors/Managers to Senior level Leaders

DURATION/LOCATION

Two 2-hour VILT classes

HOW TO REGISTER














Six Critical Practices for Leading a Team (VILT)

This program equips first-level leaders with the essential skills and tools to get work done with, and through, other people. It is ideal for new first-level leaders who need to transition successfully from individual contributors to leaders of others. It also applies to leaders who have been in their roles for some time and are looking for practical and relevant guidance on how to effectively lead and manage their teams.

NOTE: These sessions have three parts, scheduled on separate days and lasting 90 minutes each. You must attend all three parts of the session to complete the course.


AUDIENCEFirst level, front-line leaders and people managers

DURATION/LOCATION

Three 1.5-hour VILT classes

HOW TO REGISTER







Focused Leadership

How do I apply for these programs?Candidates for the Focused Leadership programs are selected, and applications are submitted, by their managers.

What are the requirements for participation?Candidate selection is based on their leadership potential and high job performance.

Emerging Leaders Program (ILT)

The Emerging Leaders Program is an intensive, invitation-only program designed to further develop leadership and strategic abilities, as well as an overall understanding of the company’s operations. The program is meant for senior or mid-career professionals from different service lines, functions, and geographies who have demonstrated outstanding potential to advance to pivotal leadership positions. Participants build critical management skills, get exposure to senior leadership, work on real world projects, and network with peers from around the world.

For more information, contact Nidhi Verma, Crawford Educational Services, at [email protected].

AUDIENCEEmerging leaders selected for their leadership potential and high job performance.

DURATION/LOCATION

To be announced.

Executive Leadership Program (ILT)

The Executive Leadership Program is a bi-modular, immersive, invitation-only learning experience which enables our leaders to gain fresh insights on their professional and personal strengths, learn new strategies for taking their leadership skills to the next level, and strengthen a global network of peers. It is offered to proven business leaders who hold leadership positions one or two levels below the C-suite and have been identified as central to our succession plan. The program, delivered in partnership with Emory University’s Goizueta Business School, builds strategic, leadership, financial and commercial acumen among senior management, and prepares them to take on greater responsibilities.


AUDIENCEProven business leaders in leadership positions one or two levels below the C-suite and have been identified as central to our succession plan.

DURATION/LOCATION

To be announced.

Women LEAD Program (VILT)

Women Leadership Exploration and Development (LEAD) is a high impact virtual instructor-led and networking experience to build knowledge and capabilities among women professionals for increasing their influence and impact within their teams. Thisprogram is spread over eight months and involves topics such as conflict management, managing up, and creativity. It includes insightful interactions with accomplished women leaders invited as guest speakers, and a pre-assigned supportive and collaborative community that can be leveraged for learning and personal growth.

Application deadline is Feb. 1! Look for more on One Crawford.


AUDIENCECrawford women professionals

DURATION/LOCATION

To be announced.





Welcome to Crawford (EL)

This short, informative E-Learning course will give new employees a better understanding of who Crawford is, what it’s like working here, and the great work we do to support our mission of restoring and enhancing lives, businesses, and communities. It includes an overview of Crawford’s purpose and values, snapshot of business units, company history, services offered, employee support, and valuable resources.

AUDIENCEAll new hire employees

DURATION/LOCATION

45 minutes, KMC OnDemandSM

HOW TO REGISTER

Go to KMC OnDemand and login,

select “Catalog”, and search for the

course by name.

New Employee Resources

Can I take these courses more than once?Of course!

Is there any training about time management?Yes! Either go to KMConDemand.com and search the Catalog or send a request for more information to [email protected]

Where are Performance Management forms?These forms are located on KMC in the Adjuster’s Desk.

One Crawford Corporate Orientation

This two day class provides a corporate overview for newly hired employees. The intent of the program is to bring together recently hired employees and provide them with information about our company, services lines, vision, and values. Participants will be exposed to the Crawford story – where we have been, where we are today, and where we are headed in the future – and hear more about our culture, business practices, challenges, and opportunities. Interacting with the executive team, other senior executives, and fellow new hires will go a long way in building a strong network within the organization and a sense of belonging among new hires.

For more information, contact Crawford Educational Services at [email protected]

AUDIENCENewly hired employees in the US

DURATION/LOCATION

To be announced.

Performance Management Tutorial (EL)

This short tutorial guides managers and employees through the two phases of the Crawford performance management process: Evaluate and Plan. The Evaluate phase provides an explanation of the competencies and RESTORE values, as well as how to use the forms to evaluate performance. The Plan phase discusses setting goals, planning for career development, and completing the planning forms.

AUDIENCEAvailable to allManagers and employees

DURATION/LOCATION

25 minutes, KMC OnDemandSM

HOW TO REGISTER

Go to KMC OnDemand and login,

select “Catalog”, and search for the

course by name.




KMC OnDemandSM

What is KMC OnDemandSM? KMC stands for Knowledge Management Center, Crawford’s online portal to E-Learning courses and registration for instructor-led courses for employees and clients. From KMC OnDemand, you can enroll, track, and manage courses for you and your team.

How do I access KMC courses?Go to www.KMCOnDemand.com or go to Enrolling in a KMC Course for instructions about how to enroll in a KMC OnDemand course.

Course Category Examples Found in KMC

Billing Crawford US Standard Billing Policy for Adjusters v2 • Crawford US Standard Billing Policy for Healthcare Consultants v1.4

Communications Supervisor Communication Skills • FranklinCovey Excelerators – Business Writing

Skills • Solid Business Writing • How to Speak so Others Will Listen • How to Write

Emails that People Actually Read

Customer Service and Sales The 7 Psychological Secrets of Great Customer Service • FranklinCovey Insights: Jobs

to be Done for Business to Business Customers • Best Practice Focus Training – Client

Service Instructions • Selling Essentials – Developing Clients for Life • Communicating

with Customers on Their Teams

Ergonomics and Personal Safety Crawford Personal Safety • Crawford Office Ergonomics and Proper Lifting

Techniques • Crawford Loss Site Safety

Ethics and Compliance Insurance Ethics • Ethics and Integrity

NOTE: Compliance courses are mandatory and assigned quarterly through the

Compliance department. For assistance, contact

[email protected]

Learner Resources: Book

Summaries and Videos

27 Categories of books and videos, including Assertiveness • Coaching • Ethics •

Handling Conflict • Innovation • Listening • Managing Talent • Negotiation •

Productivity • Sales • Teamwork • Writing

Management and Leadership How Great Leaders Manage Change • Time Management • Learning to Manage •

Talk Like a Leader • Women and Leadership • Leadership 101 • FranklinCovey series

• Motivating During Tough Times • Motivating Employees to be Their Best •

Effective Listening Skills • Developing Your Direct Reports

Microsoft Applications Crawford offers courses on Microsoft applications through New Horizons. For more,

contact CES at [email protected].

Time Management and Workplace

Productivity

Productive Work Habits • FranklinCovey Excelerators: 5 Choices to Extraordinary

Productivity • Time Management for Microsoft Outlook • Time Management

Fundamentals • The Super Productive Employee • Assertiveness Skills • Critical

Thinking Skills

Working in Teams Skillful Collaboration, FranklinCovey Insights – Team Accountability Session • Getting

Your Team on the Same Page • Team Excellence • Team Chemistry • FranklinCovey

Excelerators – Create a Shared Vision and Strategy

The KMC houses over 1,000 technical and professional development courses for the use of Crawford employees and clients

seeking continuing education credits. Here are some examples of the kinds of courses you’ll find on KMC.


https://www.accesscrawford.com/Documents/Training/Courses/courses/Self-Enrolling-from-Course-Catalog.pdf



Course Continuing Education Credits

AdjusterAdjuster Safety 2Auto

Auto Liability 9 (6 in AK, FL; 7 in ID, OK; 8 in MS, NHAuto Physical Damage 4 (3 in FL)Auto Subrogation 1 (3 in FL)Rental Reimbursement 3 (5 in FL)Casualty Advanced General Casualty I 5 (13 in FL)Advanced General Casualty II 5 (9 in FL)Casualty Core Skills I 3 (2 in FL, OK;2.5 in TX)Casualty Core Skills II 6 (5 in LA, HN; 4 in OK)Casualty Core Skills III 8 (6 in FL; 7 in NH)Crime Insurance 4 (2 in LA; 3 in OK)Personal Liability 5 (11 in FL)CommercialCommercial Property Policy 7Commercial General Liability 6 (3 in FL, LA; 4.5 in NH; 5 in IN, OK, TX)EthicsEthics and Integrity 3 (6 in FL)

Ethics in the Workplace 1Insurance Ethics 3 (2 in MA; 5 in FL)Insurance Ethics – Texas Classroom Equivalent 3 (TX only)FraudInsurance Fraud Awareness 1 (N/A in CA)Insurance Fraud Awareness – Texas Classroom Equivalent 1 (TX only)Liability Coverage and Liability in CAT Claims 1 (2 in FL)Professional DevelopmentCommunicating with Customers on Their Teams 2 (N/A in AL, CA, FL, ID, KY, MN, MS, NC, NH)Negotiations 2 (1 in MT; 4 in FL)PropertyCabinet Claim Basics 2 (3 in FL)Commercial Property Policy 7Countertop Claim Basics 1 (3 in FL)Earthquake 4 (N/A in AK, FL, LA)Door Claim Basics 4 (1 in GA; 2 in MS, TX, WY; 3 in NH, OK)Handling Cyber Attack Claims 2 (4 in FL, ID; 1 in AL, AR, CA, DE, GA, IN, MN, MS, MT)Inland Marine 4 (3 in LA)Residential & Commercial Low Slope Roofing Systems 2 (4 in FL; 1 in AL, AR, CA, DE, GA, IN, MN, MS, MT, NH, TX)Residential Property Policy 12 (9 in LA, NC; 10 in OK)Residential Roof Systems & Repair – Composition Shingles 2 (4 in FL; 1 in AL, AR, CA, DE, GA, IN, MN, MS, MT, NH, TX, WY)Residential Roof Systems & Repair – Wood Roofs 1 (3 in FL; 2 in KY, LA, NC, NH, OK, UT)Scoping a Fire Loss 3 (1 in AK, GA, WY; 1.5 in TX, 2 in LA, NH)Tree and Landscape Losses 2 (5 in FL, 1 in AL, AR CA GA, IN, MN, MS, MT)Risk Management The Basics of Risk Management 1 (2 in FL)TransportationCommercial Trucking 4 (7 in FL)Truck Accident Investigation for Non-Casualty 2 (4 in FL; 1 in AL, AR, CA, DE, GA, IN, MN, MS, MT)Worker’s CompensationTests, Injuries, and Conditions 2WC – Employees Injured away from Employer Premises 1 (2 in FL)Worker’s Compensation Core Skills I 7 (5 in LA; 6 in OK)Worker’s Compensation Core Skills II 6 (4 in FL; 5 in NH)Worker’s Compensation (Advanced) Core Skills III 5 (3 in MT, WY)Worker’s Compensation (Advanced) Core Skills IV 5 (3 in MT, WY)

Are continuing education (CE) credits awarded for all KMC courses?Continuing Education credits are awarded for many of the courses in KMC. The number

for each course is shown here, with exceptions for states noted in parentheses.

Who do I contact if I have questions?For questions about a KMC course or accessing KMC, send an email to

[email protected].

KMC OnDemandSM

Go to KMC OnDemandSM now!

https://www.kmcondemand.com/portal/

Professional Trainers

Leading technical and

professional development

classes for employees and clients

About Crawford Educational Services (CES)

Instructional Designers

Designing and developing

instructionally sound, just-in-time

training and tools that meet specific employee and client needs

Learning Administrators

Ensuring that all employees and

clients have access to the most

appropriate instructional solutions for their needs

Instructor-Led Training (ILT)

Structured classes led by certified instructors, where learning is facilitated through engaging lecture, group discussions, question and answer sessions, and individual and small group practice exercises

Virtual Instructor-Led

Training (VILT)

Classes are led by instructors who facilitate via distance learning methods, such as webinars and video conferencing

E-Learning (EL)

Online, self-paced instruction that provides learners with interactive learning sessions using the most appropriate instructional technology

Tools and Resources

Customized materials for employees in the form of job aids, how-to guides, forms, and other print and online materials to support job performance

Getting What You Need

CES provides the full spectrum of instructional solutions for ensuring seamless integration of

new employees, the appropriate use of company processes and tools, and staying abreast of

company, technology, and industry changes. The forward-thinking design and methods used

by CES provide personalized, on-demand learning to address skill and competency gaps. You

will occasionally hear from CES about new courses offered or important updates. In the

meantime, we’d love to hear from you!

[email protected]

Who We Are

What We Offer