Top Banner

of 39

Profmec Qual Nbr Iso 9001 2008

May 30, 2018

Download

Documents

profmec
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    1/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    6LVWHPDVGHJHVWmRGDTXDOLGDGH5HTXLVLWRV

    $35(6(17$d2

    (VWH 3URMHWR GH 5HYLVmR IRL HODERUDGR SHOD &( &RPLVVmR GH (VWXGR GH6LVWHPDVGD4XDOLGDGHGR$%17&%4XDOLGDGHQDVUHXQL}HVGH

    (VWH 3URMHWR p SUHYLVWR SDUD FDQFHODU H VXEVWLWXLU D $%17 1%5 ,62 TXDQGRDSURYDGRVHQGRTXHQHVVHtQWHULPDUHIHULGDQRUPDFRQWLQXDHPYLJRU

    3UHYLVWRSDUDVHUHTXLYDOHQWHj,62

    1mRWHPYDORUQRUPDWLYR

    7RPDUDPSDUWHQDHODERUDomRGHVWH3URMHWR

    3DUWLFLSDQWH 5HSUHVHQWDQWH

    $%17&% +HLWRU$GH0RXUD(VWHYmR

    $%17&% $UOHWH%DVWRV'XDUWH

    $%17*35 0R]DUW6LOYD)LOKR

    $1',1$ 5HQDWRGH3DXOD)UHLWDV3HUHLUD

    (/(752%5$6 -XoDUD6LOYD/RSHV

    (/(75218&/($5 (YD%DUJ

    $XJXVWLR%DOSDUGDGH&DUYDOKR

    ,VDEHOOD'DQWDV/HLWH

    -RUJH/XL]6LOYD&DUYDOKR

    )851$6&(175$,6(/e75,&$6

    /XL])HUQDQGRGR0RQWH3LQWR,10(752 $OIUHGR/RER

    3(752%5$6 0DULD)HUQDQGD6RDUHV

    68=$123$3(/(&(/8/26( /XL]0DUFHOR6LHJHUW6FKXFK

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    2/39

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    3/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    6LVWHPDVGHJHVWmRGDTXDOLGDGH5HTXLVLWRV

    4XDOLW\PDQDJHPHQWV\VWHPV5HTXLUHPHQWV3DODYUDVFKDYH'HVFULSWRUV

    6XPiULR

    3UHIiFLR (VFRSR *HQHUDOLGDGHV $SOLFDomR 5HIHUrQFLDQRUPDWLYD 7HUPRVHGHILQLo}HV 6LVWHPDGHJHVWmRGDTXDOLGDGH 5HTXLVLWRVJHUDLV 5HTXLVLWRVGHGRFXPHQWDomR 5HVSRQVDELOLGDGHGDGLUHomR &RPSURPHWLPHQWRGDGLUHomR )RFRQRFOLHQWH 3ROtWLFDGDTXDOLGDGH 3ODQHMDPHQWR 5HVSRQVDELOLGDGHDXWRULGDGHHFRPXQLFDomR $QiOLVHFUtWLFDSHODGLUHomR *HVWmRGHUHFXUVRV 3URYLVmRGHUHFXUVRV 5HFXUVRVKXPDQRV ,QIUDHVWUXWXUD $PELHQWHGHWUDEDOKR 5HDOL]DomRGRSURGXWR 3ODQHMDPHQWRGDUHDOL]DomRGRSURGXWR 3URFHVVRVUHODFLRQDGRVDFOLHQWHV 3URMHWRHGHVHQYROYLPHQWR $TXLVLomR 3URGXomRHSUHVWDomRGHVHUYLoR &RQWUROHGHHTXLSDPHQWRGHPRQLWRUDPHQWRHPHGLomR 0HGLomRDQiOLVHHPHOKRULD *HQHUDOLGDGHV 0RQLWRUDPHQWRHPHGLomR &RQWUROHGHSURGXWRQmRFRQIRUPH $QiOLVHGHGDGRV 0HOKRULDV$QH[R$LQIRUPDWLYR$QH[R$LQIRPDWLYR&RUUHVSRQGrQFLDHQWUH$%171%5,62H$%171%5,62

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    4/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    3UHIiFLR

    $ $VVRFLDomR %UDVLOHLUD GH 1RUPDV 7pFQLFDV $%17 p R )yUXP 1DFLRQDO GH 1RUPDOL]DomR $V QRUPDVEUDVLOHLUDV FXMR FRQWH~GR p GH UHVSRQVDELOLGDGH GRV &RPLWrV %UDVLOHLURV $%17&% GRV 2UJDQLVPRV GH1RUPDOL]DomR6HWRULDO $%17216 H GDV&RPLVV}HV GH(VWXGR(VSHFLDLV 7HPSRUiULDV $%17&((7 VmRHODERUDGDVSRU&RPLVV}HVGH(VWXGR&(IRUPDGDVSRUUHSUHVHQWDQWHVGRVVHWRUHVHQYROYLGRVGHODVID]HQGRSDUWHSURGXWRUHVFRQVXPLGRUHVHQHXWURVXQLYHUVLGDGHVODERUDWyULRVHRXWURV

    2V 3URMHWRV GH 1RUPD %UDVLOHLUD HODERUDGRV QR kPELWR GRV $%17&% H $%17216 FLUFXODP SDUD &RQVXOWD1DFLRQDOHQWUHRVDVVRFLDGRVGD$%17HGHPDLVLQWHUHVVDGRV

    ,QWURGXomR

    *HQHUDOLGDGHV

    &RQYpPTXHDDGRomRGHXPVLVWHPDGHJHVWmRGDTXDOLGDGHVHMDXPDGHFLVmRHVWUDWpJLFDGHXPDRUJDQL]DomR2SURMHWRHDLPSOHPHQWDomRGHXPVLVWHPDGHJHVWmRGDTXDOLGDGHGHXPDRUJDQL]DomRVmRLQIOXHQFLDGRVSRU

    VHXDPELHQWHGHQHJyFLRDOWHUDo}HVQHVWHDPELHQWHRXULVFRVDVVRFLDGRVFRPHVWHDPELHQWH

    QHFHVVLGDGHVTXHYDULDP

    VHXVREMHWLYRVSDUWLFXODUHV

    SURGXWRVIRUQHFLGRV

    RVSURFHVVRVXWLOL]DGRV

    RSRUWHHDHVWUXWXUDGDRUJDQL]DomR

    1mRpLQWHQomRGHVWD1RUPDLPSRUXQLIRUPLGDGHQDHVWUXWXUDGHVLVWHPDVGHJHVWmRGDTXDOLGDGHRXXQLIRUPLGDGHGDGRFXPHQWDomR

    2VUHTXLVLWRVGRVLVWHPDGHJHVWmRGDTXDOLGDGHHVSHFLILFDGRVQHVWD1RUPDVmRFRPSOHPHQWDUHVDRVUHTXLVLWRVSDUDSURGXWRV$VLQIRUPDo}HVLGHQWLILFDGDVFRPR127$VHGHVWLQDPDRULHQWDURHQWHQGLPHQWRRXHVFODUHFHURUHTXLVLWRDVVRFLDGR

    (VWD1RUPDSRGHVHU XVDGDSRU SDUWHVLQWHUQDVH H[WHUQDV LQFOXLQGR RUJDQLVPRVGH FHUWLILFDomRSDUDDYDOLDUDFDSDFLGDGHGDRUJDQL]DomRGHDWHQGHUDRVUHTXLVLWRVGRFOLHQWHRVHVWDWXWiULRVHRVUHJXODPHQWDUHVDSOLFiYHLVDRSURGXWRHDRVUHTXLVLWRVGDSUySULDRUJDQL]DomR

    2VSULQFtSLRVGHJHVWmRGDTXDOLGDGHGHFODUDGRVQDV$%171%5,62H$%171%5,62IRUDPOHYDGRVHPFRQVLGHUDomRGXUDQWHRGHVHQYROYLPHQWRGHVWD1RUPD

    $ERUGDJHPGHSURFHVVR

    (VWD 1RUPD SURPRYH D DGRomR GH XPD DERUGDJHP GH SURFHVVR SDUD R GHVHQYROYLPHQWR LPSOHPHQWDomR HPHOKRULDGDHILFiFLDGHXPVLVWHPDGHJHVWmRGDTXDOLGDGHSDUDDXPHQWDUDVDWLVIDomRGRFOLHQWHSHORDWHQGLPHQWRDRVUHTXLVLWRVGRFOLHQWH

    3DUD XPD RUJDQL]DomR IXQFLRQDU GH PDQHLUD HILFD] HOD WHP TXH GHWHUPLQDU H JHUHQFLDU GLYHUVDV DWLYLGDGHVLQWHUOLJDGDV8PDDWLYLGDGHRXFRQMXQWRGHDWLYLGDGHVTXHXVDUHFXUVRVHTXHpJHUHQFLDGDGHIRUPDDSRVVLELOLWDUD WUDQVIRUPDomR GH HQWUDGDV HP VDtGDV SRGH VHU FRQVLGHUDGD XP SURFHVVR )UHTHQWHPHQWH D VDtGD GH XPSURFHVVRpDHQWUDGDSDUDRSURFHVVRVHJXLQWH

    $ DSOLFDomR GH XP VLVWHPD GH SURFHVVRV HP XPD RUJDQL]DomR MXQWR FRP D LGHQWLILFDomR LQWHUDo}HV GHVVHVSURFHVVRV H VXD JHVWmR SDUD SURGX]LU R UHVXOWDGR GHVHMDGR SRGH VHU UHIHUHQFLDGD FRPR D DERUGDJHP GHSURFHVVR

    8PD YDQWDJHP GD DERUGDJHP GH SURFHVVR p R FRQWUROH FRQWtQXR TXH HOD SHUPLWH VREUH D OLJDomR HQWUH RVSURFHVVRVLQGLYLGXDLVGHQWURGRVLVWHPDGHSURFHVVRVEHPFRPRVXDFRPELQDomRHLQWHUDomR

    4XDQGRXVDGDHPXPVLVWHPDGHJHVWmRGDTXDOLGDGHHVWDDERUGDJHPHQIDWL]DDLPSRUWkQFLD

    DGHHQWHQGLPHQWRHDWHQGLPHQWRGRVUHTXLVLWRV

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    5/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    EGDQHFHVVLGDGHGHFRQVLGHUDURVSURFHVVRVHPWHUPRVGHYDORUDJUHJDGR

    FGHREWHQomRGHUHVXOWDGRVGHGHVHPSHQKRHHILFiFLDGHSURFHVVRGGHPHOKRULDFRQWtQXDGHSURFHVVRVEDVHDGDHPPHGLo}HVREMHWLYDV

    2PRGHORGHXPVLVWHPDGHJHVWmRGDTXDOLGDGHEDVHDGRHPXPDDERUGDJHPGH SURFHVVRFRQIRUPHPRVWUDGRQD ILJXUD LOXVWUD DV OLJDo}HV GRV SURFHVVRV DSUHVHQWDGDV QDV VHo}HV D (VWD LOXVWUDomR PRVWUD TXH RVFOLHQWHV GHVHPSHQKDP XP SDSHO VLJQLILFDWLYR QD GHILQLomR GRV UHTXLVLWRV FRPR HQWUDGDV 2 PRQLWRUDPHQWR GDVDWLVIDomRGRFOLHQWHUHTXHUDDYDOLDomRGHLQIRUPDo}HVUHODWLYDVjSHUFHSomR GRFOLHQWHVREUHVHDRUJDQL]DomRDWHQGHXDRVUHTXLVLWRVGRFOLHQWH2PRGHORPRVWUDGRQDILJXUDDEUDQJHWRGRVRVUHTXLVLWRVGHVWD1RUPDPDVQmRDSUHVHQWDSURFHVVRVHPXPQtYHOGHWDOKDGR

    127$$GLFLRQDOPHQWHSRGHVHUDSOLFDGDDPHWRGRORJLDFRQKHFLGDFRPR3ODQ'R&KHFN$FW3'&$SDUDWRGRVRVSURFHVVRV2PRGHOR3'&$SRGHVHUGHVFULWRUHVXPLGDPHQWHFRPRVHJXH

    3ODQSODQHMDU HVWDEHOHFHURVREMHWLYRVHSURFHVVRVQHFHVViULRVSDUDJHUDUUHVXOWDGRVGHDFRUGRFRPRVUHTXLVLWRVGRFOLHQWHHFRPDVSROtWLFDVGDRUJDQL]DomR

    'RID]HU LPSOHPHQWDURVSURFHVVRV

    &KHFNFKHFDU PRQLWRUDUH PHGLUSURFHVVRVHSURGXWRVHPUHODomRjVSROtWLFDVDRV REMHWLYRVHDRVUHTXLVLWRVSDUDRSURGXWRHUHODWDURVUHVXOWDGRV

    $FWDJLU H[HFXWDUDo}HVSDUDSURPRYHUFRQWLQXDPHQWHDPHOKRULDGRGHVHPSHQKRGRSURFHVVR

    $WLYLGDGHVTXHDJUHJDPYDORU

    )OX[RGHLQIRUPDomR

    /HJHQGD

    5HDOL]DomRGRSURGXWR

    (QWUDGD6DtGD3URGXWR

    *HVWmRGHUHFXUVRV

    0HGLomRDQiOLVHHPHOKRULD

    &OLHQWHV

    5HVSRQVDELOLGDGHGDGLUHomR

    5HTXLVLWRV

    6DWLVIDomR

    &OLHQWHV

    GDTXDOLGDGH

    0HOKRULDFRQWtQXDGRVLVWHPDGHJHVWmR

    )LJXUD0RGHORGHXPVLVWHPDGHJHVWmRGDTXDOLGDGHEDVHDGRHPSURFHVVR

    5HODomRFRPD$%171%5,62

    $V$%171%5,62H$%171%5,62VmRQRUPDVGHVLVWHPDGHJHVWmRGDTXDOLGDGHDVTXDLVIRUDPSURMHWDGDVSDUDVHFRPSOHPHQWDUHPPXWXDPHQWHPDVSRGHPWDPEpPVHUXVDGDVLQGHSHQGHQWHPHQWH

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    6/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    $$%171%5,62HVSHFLILFDUHTXLVLWRVSDUDXPVLVWHPDGHJHVWmRGDTXDOLGDGHTXHSRGHPVHUXVDGRVSHODVRUJDQL]Do}HV SDUD DSOLFDomR LQWHUQD SDUD FHUWLILFDomR RX SDUD ILQV FRQWUDWXDLV (ODHVWi IRFDGD QD HILFiFLD GRVLVWHPDGHJHVWmRGDTXDOLGDGHHPDWHQGHUDRVUHTXLVLWRVGRVFOLHQWHV

    $$%171%5,62IRUQHFHRULHQWDomRSDUDXPVLVWHPDGHJHVWmRGDTXDOLGDGHFRPREMHWLYRVPDLVDPSORVGRTXH D$%171%5,62HVSHFLILFDPHQWHQR TXHWDQJH jPHOKRULD FRQWtQXDGR GHVHPSHQKRJOREDO GHXPDRUJDQL]DomR H VXD HILFLrQFLD DVVLP FRPR j VXD HILFiFLD $ $%17 1%5 ,62 p UHFRPHQGDGD FRPR XPDRULHQWDomRSDUDRUJDQL]Do}HVFXMD$OWD'LUHomRGHVHMDLUDOpPGRVUHTXLVLWRVGD$%171%5,62EXVFDQGRPHOKRULDFRQWtQXDGHGHVHPSHQKR(QWUHWDQWRQmRIRLSURMHWDGDSDUDRVSURSyVLWRVFRQWUDWXDLVRXGHFHUWLILFDomR

    127$1DpSRFDGDSXEOLFDomRGHVWD1RUPDD$%171%5,62HQFRQWUDYDVHHPUHYLVmR

    &RPSDWLELOLGDGHFRPRXWURVVLVWHPDVGHJHVWmR

    'XUDQWHRGHVHQYROYLPHQWRGHVWD1RUPDDVSUHVFULo}HVGD$%171%5,62IRUDPFRQVLGHUDGDVSDUDDXPHQWDUDFRPSDWLELOLGDGHHQWUHDVGXDVQRUPDVHPEHQHItFLRGDFRPXQLGDGHGHXVXiULRV2$QH[R$PRVWUDDFRUUHVSRQGrQFLDHQWUHD$%171%5,62H$%171%5,62

    (VWD 1RUPD QmR LQFOXL UHTXLVLWRVHVSHFtILFRV SDUD RXWURV VLVWHPDV GH JHVWmR WDLV FRPR DTXHOHV HVSHFtILFRV jJHVWmRDPELHQWDOJHVWmRGHVHJXUDQoDHVD~GHRFXSDFLRQDOJHVWmRILQDQFHLUDRXGHULVFR(QWUHWDQWRHVWD1RUPDSRVVLELOLWDDXPDRUJDQL]DomRRDOLQKDPHQWRRXDLQWHJUDomRGHVHXSUySULRVLVWHPDGHJHVWmRGDTXDOLGDGHFRPUHTXLVLWRVGHVLVWHPDVGHJHVWmRUHODFLRQDGRVeSRVVtYHODXPDRUJDQL]DomRDGDSWDUVHXVVLVWHPDVGHJHVWmR H[LVWHQWHVSDUDHVWDEHOHFHUXPVLVWHPDGHJHVWmRGDTXDOLGDGHTXHFXPSUDFRPRVUHTXLVLWRVGHVWD1RUPD

    (VFRSR

    *HQHUDOLGDGHV

    (VWD1RUPDHVSHFLILFDUHTXLVLWRVSDUDXPVLVWHPDGHJHVWmRGDTXDOLGDGHTXDQGRXPDRUJDQL]DomR

    D QHFHVVLWDGHPRQVWUDUVXDFDSDFLGDGHSDUDIRUQHFHUSURGXWRVTXHDWHQGDPGHIRUPDFRQVLVWHQWHDRVUHTXLVLWRV

    GRFOLHQWHHUHTXLVLWRVHVWDWXWiULRVHUHJXODPHQWDUHVDSOLFiYHLVHE SUHWHQGHDXPHQWDUDVDWLVIDomRGRFOLHQWHSRU PHLRGD DSOLFDomRHILFD]GR VLVWHPD LQFOXLQGRSURFHVVRVSDUD

    PHOKRULD FRQWtQXD GR VLVWHPD H DVVHJXUDU D FRQIRUPLGDGH FRP RV UHTXLVLWRV GR FOLHQWH H RV UHTXLVLWRVHVWDWXWiULRVHUHJXODPHQWDUHVDSOLFiYHLV

    127$1HVWD1RUPDRWHUPRSURGXWRDSOLFDVHDSHQDVSDUD

    SURGXWRSUHWHQGLGRRXUHTXHULGRSRUXPFOLHQWH

    TXDOTXHUUHVXOWDGRSUHWHQGLGRUHVXOWDQWHGRVSURFHVVRVGHUHDOL]DomRGRSURGXWR

    127$5HTXLVLWRVHVWDWXWiULRVHUHJXODPHQWDUHVSRGHPVHUH[SUHVVRVFRPRUHTXLVLWRVOHJDLV

    $SOLFDomR

    7RGRV RV UHTXLVLWRV GHVWD 1RUPD VmR JHQpULFRV H VH SUHWHQGH TXH VHMDP DSOLFiYHLV D WRGDV DV RUJDQL]Do}HVLQGHSHQGHQWHPHQWHGRVHXWLSRGRVHXSRUWHHGRSURGXWRTXHIRUQHFHP

    4XDQGRDOJXPQVUHTXLVLWRVGHVWD1RUPDQmRSXGHUHPVHUDSOLFDGRVGHYLGRjQDWXUH]DGHXPDRUJDQL]DomRHVHXSURGXWRHOHVSRGHPVHUFRQVLGHUDGRVSDUDH[FOXVmR

    4XDQGRIRUHPHIHWXDGDVH[FOXV}HVDOHJDo}HVGHFRQIRUPLGDGHFRPHVWD1RUPDQmRVHUmRDFHLWiYHLVDQmRVHUTXH DV H[FOXV}HV HVWHMDP OLPLWDGDV DRV UHTXLVLWRV FRQWLGRV QD VHomR H TXH WDLV H[FOXV}HV QmR DIHWHP DFDSDFLGDGH RX UHVSRQVDELOLGDGH GD RUJDQL]DomR GH IRUQHFHU SURGXWR TXH DWHQGD DRV UHTXLVLWRV GR FOLHQWH HUHTXLVLWRVHVWDWXWiULRVHUHJXODPHQWDUHVDSOLFiYHLV

    5HIHUrQFLDQRUPDWLYD

    2 GRFXPHQWR UHODFLRQDGR D VHJXLU p LQGLVSHQViYHO j DSOLFDomR GHVWH GRFXPHQWR 3DUD UHIHUrQFLDV GDWDGDVDSOLFDPVHVRPHQWHDVHGLo}HVFLWDGDV3DUDUHIHUrQFLDVQmRGDWDGDVDSOLFDPVHDVHGLo}HVPDLVUHFHQWHVGR

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    7/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    UHIHULGR GRFXPHQWR LQFOXLQGR HPHQGDV2 GRFXPHQWR UHODFLRQDGR D VHJXLU p LQGLVSHQViYHO j DSOLFDomR GHVWD1RUPD3DUDUHIHUrQFLDGDWDGDVRPHQWHDHGLomRFLWDGDpDSOLFiYHO3DUDUHIHUrQFLDQmRGDWDGDDSOLFDVHDVXD~OWLPDHGLomRGRGRFXPHQWRGHUHIHUrQFLDLQFOXLQGRTXDLVTXHUHPHQGDV

    $%171%5,626LVWHPDVGHJHVWmRGDTXDOLGDGH)XQGDPHQWRVHYRFDEXOiULR

    7HUPRVHGHILQLo}HV

    3DUDRVHIHLWRVGHVWHGRFXPHQWRDSOLFDPVHRVWHUPRVHGHILQLo}HVGD$%171%5,62

    $RORQJRGRWH[WRGHVWD1RUPDRQGHDSDUHFHURWHUPRSURGXWRHVWHWDPEpPSRGHVLJQLILFDUVHUYLoR

    6LVWHPDGHJHVWmRGDTXDOLGDGH

    5HTXLVLWRVJHUDLV

    $ RUJDQL]DomR GHYH HVWDEHOHFHU GRFXPHQWDU LPSOHPHQWDU H PDQWHU XP VLVWHPD GH JHVWmR GD TXDOLGDGH HPHOKRUDUFRQWLQXDPHQWHDVXDHILFiFLDGHDFRUGRFRPRVUHTXLVLWRVGHVWD1RUPD

    $RUJDQL]DomRGHYH

    D GHWHUPLQDU RV SURFHVVRV QHFHVViULRV SDUDR VLVWHPD GH JHVWmR GD TXDOLGDGH H VXD DSOLFDomR SRU WRGD DRUJDQL]DomRYHU

    E GHWHUPLQDUDVHTrQFLDHLQWHUDomRGHVVHVSURFHVVRV

    F GHWHUPLQDUFULWpULRV H PpWRGRVQHFHVViULRVSDUD DVVHJXUDUTXH D RSHUDomR H R FRQWUROHGHVVHV SURFHVVRVVHMDPHILFD]HV

    G DVVHJXUDU D GLVSRQLELO LGDGH GH UHFXUVRV H LQIRUPDo}HV QHFHVViULDV SDUD DSRLDU D RSHUDomR H R

    PRQLWRUDPHQWRGHVVHVSURFHVVRV

    H PRQLWRUDUPHGLUTXDQGRDSOLFiYHOHDQDOLVDUHVVHVSURFHVVRVH

    I LPSOHPHQWDU Do}HV QHFHVViULDV SDUD DWLQJLU RV UHVXOWDGRV SODQHMDGRV H D PHOKRULD FRQWtQXD GHVVHVSURFHVVRV

    (VVHVSURFHVVRVGHYHPVHUJHUHQFLDGRVSHODRUJDQL]DomRGHDFRUGRFRPRVUHTXLVLWRVGHVWD1RUPD

    4XDQGRXPDRUJDQL]DomRRSWDUSRUDGTXLULUH[WHUQDPHQWHDOJXPSURFHVVRTXHDIHWHDFRQIRUPLGDGHGRSURGXWRHPUHODomR DRV UHTXLVLWRV D RUJDQL]DomR GHYH DVVHJXUDUR FRQWUROHGHVVHV SURFHVVRV2 WLSR H D H[WHQVmR GRFRQWUROH D VHU DSOLFDGR D HVVHV SURFHVVRV WHUFHLUL]DGRV GHYHP VHU GHILQLGRV GHQWUR GR VLVWHPD GH JHVWmR GDTXDOLGDGH

    127$ 2VSURFHVVRV QHFHVViULRV SDUDR VLVWHPD GH JHVWmR GDTXDOLGDGH DFLPDUHIHUHQFLDGRV LQFOXHP SURFHVVRVSDUDDWLYLGDGHVGHJHVWmRSURYLVmRGHUHFXUVRVUHDOL]DomRGRSURGXWRHPHGLomRDQiOLVHHPHOKRULD

    127$ 8P SURFHVVR WHUFHLUL]DGR p LGHQWLILFDGR FRPR DTXHOH QHFHVViULR SDUD R VLVWHPD GH JHVWmR GD TXDOLGDGH GDRUJDQL]DomRSRUpPHVFROKLGRSDUDVHUH[HFXWDGRSRUXPDSDUWHH[WHUQDjRUJDQL]DomR

    127$ $VVHJXUDU R FRQWUROHVREUH RV SURFHVVRV WHUFHLUL]DGRV QmR H[LPH D RUJDQL]DomR GDUHVSRQVDELOLGDGHGH HVWDUFRQIRUPHFRPWRGRVRVUHTXLVLWRVGRFOLHQWHHVWDWXWiULRVHUHJXODPHQWDUHV2WLSRHDH[WHQVmRGRFRQWUROHDVHUDSOLFDGRDRSURFHVVRWHUFHLUL]DGRSRGHPVHULQIOXHQFLDGRVSRUIDWRUHVWDLVFRPR

    D LPSDFWR SRWHQFLDO GR SURFHVVR WHUFHLUL]DGR VREUH D FDSDFLGDGH GD RUJDQL]DomR GH IRUQHFHU SURGXWR HPFRQIRUPLGDGHFRPRVUHTXLVLWRV

    E RJUDXQRTXDORFRQWUROHGRSURFHVVRpFRPSDUWLOKDGR

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    8/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    F DFDSDFLGDGHGHDWLQJLURFRQWUROHQHFHVViULRSRUPHLRGDDSOLFDomRGH

    5HTXLVLWRVGHGRFXPHQWDomR

    *HQHUDOLGDGHV

    $GRFXPHQWDomRGRVLVWHPDGHJHVWmRGDTXDOLGDGHGHYHLQFOXLU

    D GHFODUDo}HVGRFXPHQWDGDVGHXPDSROtWLFDGDTXDOLGDGHHGRVREMHWLYRVGDTXDOLGDGH

    E XPPDQXDOGDTXDOLGDGH

    F SURFHGLPHQWRVGRFXPHQWDGRVHUHJLVWURVUHTXHULGRVSRUHVWD1RUPDH

    G GRFXPHQWRV LQFOXLQGR UHJLVWURV GHWHUPLQDGRV SHOD RUJDQL]DomR FRPR QHFHVViULRV SDUD DVVHJXUDU RSODQHMDPHQWRDRSHUDomRHRFRQWUROHHILFD]HVGHVHXVSURFHVVRV

    127$ 2QGH RWHUPRSURFHGLPHQWRGRFXPHQWDGRDSDUHFHUQHVWD1RUPDVLJQLILFDTXHRSURFHGLPHQWRp HVWDEHOHFLGRGRFXPHQWDGRLPSOHPHQWDGRH PDQWLGR8P~QLFRGRFXPHQWRSRGHFREULURVUHTXLVLWRVSDUDXPRXPDLVSURFHGLPHQWRV8PUHTXLVLWRSDUDXPSURFHGLPHQWRGRFXPHQWDGRSRGHVHUFREHUWRSRUPDLVGHXPGRFXPHQWR

    127$ $DEUDQJrQFLDGDGRFXPHQWDomRGRVLVWHPDGH JHVWmRGD TXDOLGDGH SRGHGLIHULUGHXPDRUJDQL]DomRSDUDRXWUDGHYLGR

    D DRSRUWHGDRUJDQL]DomRHDRWLSRGHDWLYLGDGHV

    E jFRPSOH[LGDGHGRVSURFHVVRVHVXDVLQWHUDo}HVH

    F jFRPSHWrQFLDGRSHVVRDO

    127$ $GRFXPHQWDomRSRGHHVWDUHPTXDOTXHUIRUPDRXWLSRGHPHLRGHFRPXQLFDomR

    0DQXDOGDTXDOLGDGH

    $RUJDQL]DomRGHYHHVWDEHOHFHUHPDQWHUXPPDQXDOGDTXDOLGDGHTXHLQFOXD

    D RHVFRSRGRVLVWHPDGHJHVWmRGDTXDOLGDGHLQFOXLQGRGHWDOKHVHMXVWLILFDWLYDVSDUDTXDLVTXHUH[FOXV}HVYHU

    E RVSURFHGLPHQWRVGRFXPHQWDGRVHVWDEHOHFLGRVSDUDRVLVWHPDGHJHVWmRGDTXDOLGDGHRXUHIHUrQFLDDHOHVH

    F XPDGHVFULomRGDLQWHUDomRHQWUHRVSURFHVVRVGRVLVWHPDGHJHVWmRGDTXDOLGDGH

    &RQWUROHGHGRFXPHQWRV2VGRFXPHQWRV UHTXHULGRVSHOR VLVWHPD GHJHVWmR GDTXDOLGDGHGHYHPVHU FRQWURODGRV 5HJLVWURVVmR XPWLSRHVSHFLDOGHGRFXPHQWRHGHYHPVHUFRQWURODGRVGHDFRUGRFRPRVUHTXLVLWRVDSUHVHQWDGRVHP

    8PSURFHGLPHQWRGRFXPHQWDGRGHYHVHUHVWDEHOHFLGRSDUDGHILQLURVFRQWUROHVQHFHVViULRVSDUD

    D DSURYDUGRFXPHQWRVTXDQWRjVXDDGHTXDomRDQWHVGDVXDHPLVVmR

    E DQDOLVDUFULWLFDPHQWHHDWXDOL]DUTXDQGRQHFHVViULRHUHDSURYDUGRFXPHQWRV

    F DVVHJXUDUTXHDOWHUDo}HVHDVLWXDomRGDUHYLVmRDWXDOGRVGRFXPHQWRVVHMDPLGHQWLILFDGDV

    G DVVHJXUDUTXHDVYHUV}HVSHUWLQHQWHVGHGRFXPHQWRVDSOLFiYHLVHVWHMDPGLVSRQtYHLVQRVORFDLVGHXVR

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    9/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    H DVVHJXUDUTXHRVGRFXPHQWRVSHUPDQHoDPOHJtYHLVHSURQWDPHQWHLGHQWLILFiYHLV

    I DVVHJXUDU TXH GRFXPHQWRV GH RULJHP H[WHUQD GHWHUPLQDGRV SHOD RUJDQL]DomR FRPR QHFHVViULRV SDUD RSODQHMDPHQWRHRSHUDomRGRVLVWHPDGHJHVWmRGDTXDOLGDGHVHMDPLGHQWLILFDGRVHTXHVXDGLVWULEXLomRVHMDFRQWURODGDH

    J HYLWDURXVRQmRSUHWHQGLGRGHGRFXPHQWRVREVROHWRVHDSOLFDULGHQWLILFDomRDGHTXDGDQRVFDVRVHPTXHHOHVIRUHPUHWLGRVSRUTXDOTXHUSURSyVLWR

    &RQWUROHGHUHJLVWURV

    5HJLVWURVHVWDEHOHFLGRVSDUDSURYHUHYLGrQFLDGHFRQIRUPLGDGHFRPUHTXLVLWRVHGDRSHUDomRHILFD]GRVLVWHPDGHJHVWmRGDTXDOLGDGHGHYHPVHUFRQWURODGRV

    $ RUJDQL]DomR GHYH HVWDEHOHFHU XP SURFHGLPHQWR GRFXPHQWDGR SDUD GHILQLU RV FRQWUROHV QHFHVViULRV SDUD DLGHQWLILFDomRDUPD]HQDPHQWRSURWHomRUHFXSHUDomRUHWHQomRHGLVSRVLomRGRVUHJLVWURV

    5HJLVWURVGHYHPSHUPDQHFHUOHJtYHLVSURQWDPHQWHLGHQWLILFiYHLVHUHFXSHUiYHLV

    5HVSRQVDELOLGDGHGDGLUHomR

    &RPSURPHWLPHQWRGDGLUHomR

    $$OWD'LUHomRGHYHIRUQHFHUHYLGrQFLDGRVHXFRPSURPHWLPHQWRFRPRGHVHQYROYLPHQWRHFRPDLPSOHPHQWDomRGRVLVWHPDGHJHVWmRGDTXDOLGDGHHFRPDPHOKRULDFRQWtQXDGHVXDHILFiFLD

    D FRPXQLFDQGRjRUJDQL]DomRGDLPSRUWkQFLDGHDWHQGHUDRVUHTXLVLWRVGRVFOLHQWHVFRPRWDPEpPDRVUHTXLVLWRVHVWDWXWiULRVHUHJXODPHQWDUHV

    E HVWDEHOHFHQGRDSROtWLFDGDTXDOLGDGH

    F DVVHJXUDQGRTXHRVREMHWLYRVGDTXDOLGDGHVmRHVWDEHOHFLGRV

    GFRQGX]LQGRDVDQiOLVHVFUtWLFDVSHODGLUHomRH

    H DVVHJXUDQGRDGLVSRQLELOLGDGHGHUHFXUVRV

    )RFRQRFOLHQWH

    $$OWD'LUHomRGHYHDVVHJXUDUTXHRVUHTXLVLWRVGRFOLHQWHVHMDPGHWHUPLQDGRVHDWHQGLGRVFRPRSURSyVLWRGHDXPHQWDUDVDWLVIDomRGRFOLHQWHYHUH

    3ROtWLFDGDTXDOLGDGH

    $$OWD'LUHomRGHYHDVVHJXUDUTXHDSROtWLFDGDTXDOLGDGH

    D pDSURSULDGDDRSURSyVLWRGDRUJDQL]DomR

    E LQFOXLXPFRPSURPHWLPHQWRFRPRDWHQGLPHQWRDRVUHTXLVLWRVHFRPDPHOKRULDFRQWtQXDGDHILFiFLDGRVLVWHPDGHJHVWmRGDTXDOLGDGH

    F SURYrXPDHVWUXWXUDSDUDHVWDEHOHFLPHQWRHDQiOLVHFUtWLFDGRVREMHWLYRVGDTXDOLGDGH

    G pFRPXQLFDGDHHQWHQGLGDSRUWRGDDRUJDQL]DomRH

    H pDQDOLVDGDFULWLFDPHQWHSDUDDFRQWLQXLGDGHGHVXDDGHTXDomR

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    10/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    3ODQHMDPHQWR

    2EMHWLYRVGDTXDOLGDGH

    $ $OWD 'LUHomR GHYH DVVHJXUDU TXHRV REMHWLYRV GD TXDOLGDGH LQFOXLQGR DTXHOHV QHFHVViULRV SDUD DWHQGHUDRVUHTXLVLWRVGRSURGXWR>YHUD@VHMDPHVWDEHOHFLGRVQDVIXQo}HVHQRVQtYHLVSHUWLQHQWHVGDRUJDQL]DomR2VREMHWLYRVGDTXDOLGDGHGHYHPVHUPHQVXUiYHLVHFRQVLVWHQWHVFRPDSROtWLFDGDTXDOLGDGH

    3ODQHMDPHQWRGRVLVWHPDGHJHVWmRGDTXDOLGDGH

    $$OWD'LUHomRGHYHDVVHJXUDUTXH

    D RSODQHMDPHQWRGRVLVWHPDGHJHVWmRGD TXDOLGDGHVHMDUHDOL]DGRGHIRUPDDVDWLVID]HUDRVUHTXLVLWRVFLWDGRVHPEHPFRPRDRVREMHWLYRVGDTXDOLGDGHH

    E D LQWHJULGDGHGR VLVWHPD GH JHVWmR GD TXDOLGDGH VHMD PDQWLGD TXDQGR PXGDQoDV QR VLVWHPD GH JHVWmR GD

    TXDOLGDGHVmRSODQHMDGDVHLPSOHPHQWDGDV

    5HVSRQVDELOLGDGHDXWRULGDGHHFRPXQLFDomR

    5HVSRQVDELOLGDGHHDXWRULGDGH

    $ $OWD 'LUHomR GHYH DVVHJXUDU TXH DV UHVSRQVDELOLGDGHV H DXWRULGDGHV VHMDP GHILQLGDV H FRPXQLFDGDV QDRUJDQL]DomR

    5HSUHVHQWDQWHGDGLUHomR

    $ $OWD 'LUHomR GHYH LQGLFDU XP PHPEUR GD JHUrQFLD GD RUJDQL]DomR TXH LQGHSHQGHQWHPHQWH GH RXWUDVUHVSRQVDELOLGDGHVGHYHWHUUHVSRQVDELOLGDGHHDXWRULGDGHSDUD

    D DVVHJXUDU TXH RV SURFHVVRV QHFHVViULRV SDUD R VLVWHPD GH JHVWmR GD TXDOLGDGH VHMDP HVWDEHOHFLGRVLPSOHPHQWDGRVHPDQWLGRV

    E UHODWDUj$OWD'LUHomRRGHVHPSHQKRGRVLVWHPDGHJHVWmRGDTXDOLGDGHHTXDOTXHUQHFHVVLGDGHGHPHOKRULDH

    F DVVHJXUDUDSURPRomRGDFRQVFLHQWL]DomRVREUHRVUHTXLVLWRVGRFOLHQWHHPWRGDDRUJDQL]DomR

    127$$UHVSRQVDELOLGDGHGHXPUHSUHVHQWDQWHGDGLUHomRSRGHLQFOXLUDOLJDomRFRPSDUWHVH[WHUQDVHPDVVXQWRVUHODWLYRVDRVLVWHPDGHJHVWmRGDTXDOLGDGH

    &RPXQLFDomRLQWHUQD

    $ $OWD 'LUHomR GHYH DVVHJXUDU TXH VHMDP HVWDEHOHFLGRV QD RUJDQL]DomR RV SURFHVVRV GH FRPXQLFDomRDSURSULDGRVHTXHVHMDUHDOL]DGDDFRPXQLFDomRUHODWLYDjHILFiFLDGRVLVWHPDGHJHVWmRGDTXDOLGDGH

    $QiOLVHFUtWLFDSHODGLUHomR *HQHUDOLGDGHV

    $ $OWD 'LUHomR GHYH DQDOLVDU FULWLFDPHQWH R VLVWHPD GH JHVWmR GD TXDOLGDGH GD RUJDQL]DomR D LQWHUYDORVSODQHMDGRV SDUD DVVHJXUDU VXD FRQWtQXD SHUWLQrQFLD DGHTXDomR H HILFiFLD (VVD DQiOLVH FUtWLFD GHYH LQFOXLU DDYDOLDomR GH RSRUWXQLGDGHV SDUD PHOKRULD H QHFHVVLGDGH GH PXGDQoDV QR VLVWHPD GH JHVWmR GD TXDOLGDGHLQFOXLQGRDSROtWLFDGDTXDOLGDGHHRVREMHWLYRVGDTXDOLGDGH

    'HYHPVHUPDQWLGRVUHJLVWURVGDVDQiOLVHVFUtWLFDVSHODGLUHomRYHU

    (QWUDGDVSDUDDDQiOLVHFUtWLFD

    $VHQWUDGDVSDUDDDQiOLVHFUtWLFDSHODGLUHomRGHYHPLQFOXLULQIRUPDo}HVVREUH

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    11/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    DUHVXOWDGRVGHDXGLWRULDV

    EUHDOLPHQWDomRGHFOLHQWHFGHVHPSHQKRGHSURFHVVRHFRQIRUPLGDGHGHSURGXWR

    GVLWXDomRGDVDo}HVSUHYHQWLYDVHFRUUHWLYDV

    HDFRPSDQKDPHQWRGDVDo}HVRULXQGDVGHDQiOLVHVFUtWLFDVSHODGLUHomRDQWHULRUHV

    IPXGDQoDVTXHSRVVDPDIHWDURVLVWHPDGHJHVWmRGDTXDOLGDGHH

    JUHFRPHQGDo}HVSDUDPHOKRULD

    6DtGDVGDDQiOLVHFUtWLFD

    $VVDtGDVGDDQiOLVHFUtWLFDSHODGLUHomRGHYHPLQFOXLUTXDLVTXHUGHFLV}HVHDo}HVUHODFLRQDGDVD

    DPHOKRULDGDHILFiFLDGRVLVWHPDGHJHVWmRGDTXDOLGDGHHGHVHXVSURFHVVRVEPHOKRULDGRSURGXWRHPUHODomRDRVUHTXLVLWRVGRFOLHQWHH

    FQHFHVVLGDGHGHUHFXUVRV

    *HVWmRGHUHFXUVRV

    3URYLVmRGHUHFXUVRV

    $RUJDQL]DomRGHYHGHWHUPLQDUHSURYHUUHFXUVRVQHFHVViULRVSDUD

    D LPSOHPHQWDUHPDQWHURVLVWHPDGHJHVWmRGDTXDOLGDGHHPHOKRUDUFRQWLQXDPHQWHVXDHILFiFLDH

    E DXPHQWDUDVDWLVIDomRGHFOLHQWHVPHGLDQWHRDWHQGLPHQWRDRVVHXVUHTXLVLWRV

    5HFXUVRVKXPDQRV

    *HQHUDOLGDGHV

    2SHVVRDOTXHH[HFXWDDWLYLGDGHVTXHDIHWDPDFRQIRUPLGDGHFRPRVUHTXLVLWRVGRSURGXWRGHYHVHUFRPSHWHQWHFRPEDVHHPHGXFDomRWUHLQDPHQWRKDELOLGDGHHH[SHULrQFLDDSURSULDGRV

    127$$ FRQIRUPLGDGH FRP RVUHTXLVLWRVGR SURGXWRSRGHVHUDIHWDGD GLUHWDRX LQGLUHWDPHQWHSHOR SHVVRDOTXHGHVHPSHQKDTXDOTXHUWDUHIDGHQWURGRVLVWHPDGHJHVWmRGDTXDOLGDGH

    &RPSHWrQFLDWUHLQDPHQWRHFRQVFLHQWL]DomR

    $RUJDQL]DomRGHYH

    D GHWHUPLQDUDFRPSHWrQFLDQHFHVViULDSDUDRSHVVRDOTXHH[HFXWDWUDEDOKRVTXHDIHWDPDFRQIRUPLGDGHFRPRVUHTXLVLWRVGRSURGXWR

    E RQGHDSOLFiYHOSURYHUWUHLQDPHQWRRXWRPDURXWUDVDo}HVSDUDDWLQJLUDFRPSHWrQFLDQHFHVViULD

    F DYDOLDUDHILFiFLDGDVDo}HVH[HFXWDGDV

    G DVVHJXUDU TXH R VHX SHVVRDOHVWi FRQVFLHQWHTXDQWRj SHUWLQrQFLDH LPSRUWkQFLDGH VXDVDWLYLGDGHV H GHFRPRHODVFRQWULEXHPSDUDDWLQJLURVREMHWLYRVGDTXDOLGDGHH

    H PDQWHUUHJLVWURVDSURSULDGRVGHHGXFDomRWUHLQDPHQWRKDELOLGDGHHH[SHULrQFLDYHU

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    12/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    ,QIUDHVWUXWXUD

    $RUJDQL]DomRGHYHGHWHUPLQDUSURYHUHPDQWHUDLQIUDHVWUXWXUDQHFHVViULDSDUDDOFDQoDUDFRQIRUPLGDGHFRPRVUHTXLVLWRVGRSURGXWR$LQIUDHVWUXWXUDLQFOXLTXDQGRDSOLFiYHO

    D HGLItFLRVHVSDoRGHWUDEDOKRHLQVWDODo}HVDVVRFLDGDV

    E HTXLSDPHQWRVGHSURFHVVRWDQWRPDWHULDLVHHTXLSDPHQWRVTXDQWRSURJUDPDVGHFRPSXWDGRUH

    F VHUYLoRVGHDSRLRWDLVFRPRVLVWHPDVGHWUDQVSRUWHFRPXQLFDomRRXLQIRUPDomR

    $PELHQWHGHWUDEDOKR

    $ RUJDQL]DomR GHYH GHWHUPLQDUH JHUHQFLDU DVFRQGLo}HVGR DPELHQWH GHWUDEDOKR QHFHVViULDV SDUD DOFDQoDU DFRQIRUPLGDGHFRPRVUHTXLVLWRVGRSURGXWR

    127$ 2WHUPRDPELHQWHGHWUDEDOKRVHUHIHUHjTXHODVFRQGLo}HVVREDVTXDLVRWUDEDOKRpH[HFXWDGRLQFOXLQGRIDWRUHVItVLFRVDPELHQWDLVHRXWURVWDLVFRPRUXtGRWHPSHUDWXUDXPLGDGHLOXPLQDomRHFRQGLo}HVPHWHRUROyJLFDV

    5HDOL]DomRGRSURGXWR

    3ODQHMDPHQWRGDUHDOL]DomRGRSURGXWR

    $ RUJDQL]DomR GHYH SODQHMDU H GHVHQYROYHU RV SURFHVVRV QHFHVViULRV SDUD D UHDOL]DomR GR SURGXWR 2SODQHMDPHQWRGDUHDOL]DomRGRSURGXWRGHYHVHUFRQVLVWHQWHFRPRVUHTXLVLWRVGHRXWURVSURFHVVRVGRVLVWHPDGHJHVWmRGDTXDOLGDGHYHU

    $RSODQHMDUDUHDOL]DomRGRSURGXWRDRUJDQL]DomRGHYHGHWHUPLQDUTXDQGRDSURSULDGR

    D RVREMHWLYRVGDTXDOLGDGHHUHTXLVLWRVSDUDRSURGXWR

    E DQHFHVVLGDGHGHHVWDEHOHFHUSURFHVVRVHGRFXPHQWRVHSURYHUUHFXUVRVHVSHFtILFRVSDUDRSURGXWR

    F D YHULILFDomR YDOLGDomRPRQLWRUDPHQWRPHGLomR LQVSHomR H DWLYLGDGHVGH HQVDLRUHTXHULGRV HVSHFtILFRVSDUDRSURGXWREHPFRPRRVFULWpULRVSDUDDDFHLWDomRGRSURGXWR

    G RVUHJLVWURV QHFHVViULRVSDUDIRUQHFHUHYLGrQFLDGH TXHRVSURFHVVRV GHUHDOL]DomRH R SURGXWRUHVXOWDQWHDWHQGHPDRVUHTXLVLWRVYHU

    $VDtGDGHVWHSODQHMDPHQWRGHYHVHUHPXPDIRUPDDGHTXDGDDRPpWRGRGHRSHUDomRGDRUJDQL]DomR

    127$ 8P GRFXPHQWR HVSHFLILFDQGR RV SURFHVVRV GR VLVWHPD GH JHVWmR GD TXDOLGDGH LQFOXLQGR RV SURFHVVRV GHUHDOL]DomR GR SURGXWR H RV UHFXUVRV D VHUHP DSOLFDGRV D XP SURGXWR HPSUHHQGLPHQWR RX FRQWUDWR HVSHFtILFR SRGH VHUUHIHUHQFLDGRFRPRXPSODQRGDTXDOLGDGH

    127$ $ RUJDQL]DomRWDPEpP SRGH DSOLFDU RVUHTXLVLWRV DSUHVHQWDGRV HP QR GHVHQYROYLPHQWRGRV SURFHVVRV GHUHDOL]DomRGRSURGXWR

    3URFHVVRVUHODFLRQDGRVDFOLHQWHV

    'HWHUPLQDomRGHUHTXLVLWRVUHODFLRQDGRVDRSURGXWR

    $RUJDQL]DomRGHYHGHWHUPLQDU

    D RVUHTXLVLWRVHVSHFLILFDGRVSHORFOLHQWHLQFOXLQGRRVUHTXLVLWRVSDUDHQWUHJDHSDUDDWLYLGDGHVGHSyVHQWUHJD

    E RV UHTXLVLWRV QmR GHFODUDGRV SHOR FOLHQWH PDV QHFHVViULRV SDUD R XVR HVSHFLILFDGR RX SUHWHQGLGR RQGHFRQKHFLGR

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    13/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    F UHTXLVLWRVHVWDWXWiULRVHUHJXODPHQWDUHVDSOLFiYHLVDRSURGXWRH

    G TXDLVTXHUUHTXLVLWRVDGLFLRQDLVFRQVLGHUDGRVQHFHVViULRVSHODRUJDQL]DomR

    127$ $WLYLGDGHVSyVHQWUHJDLQFOXLSRUH[HPSOR Do}HVVREFRQGLo}HVGHJDUDQWLDREULJDo}HV FRQWUDWXDLVWDLV FRPRVHUYLoRVGHPDQXWHQomRHVHUYLoRVVXSOHPHQWDUHVFRPRUHFLFODJHPHGHVFDUWH

    $QiOLVHFUtWLFDGRVUHTXLVLWRVUHODFLRQDGRVDRSURGXWR

    $ RUJDQL]DomR GHYH DQDOLVDU FULWLFDPHQWH RV UHTXLVLWRV UHODFLRQDGRV DR SURGXWR (VWD DQiOLVH FUtWLFD GHYH VHUUHDOL]DGD DQWHV GD RUJDQL]DomR DVVXPLU R FRPSURPLVVR GH IRUQHFHU XP SURGXWR SDUD R FOLHQWH SRU H[HPSORDSUHVHQWDomRGHSURSRVWDVDFHLWDomRGHFRQWUDWRVRXSHGLGRVDFHLWDomRGHDOWHUDo}HVHPFRQWUDWRVRXSHGLGRVHGHYHDVVHJXUDUTXH

    D RVUHTXLVLWRVGRSURGXWRHVWmRGHILQLGRV

    E RVUHTXLVLWRVGHFRQWUDWRRXGHSHGLGRTXHGLILUDPGDTXHOHVSUHYLDPHQWHPDQLIHVWDGRVHVWmRUHVROYLGRVH

    F DRUJDQL]DomRWHPDFDSDFLGDGHSDUDDWHQGHUDRVUHTXLVLWRVGHILQLGRV

    'HYHP VHU PDQWLGRV UHJLVWURV GRVUHVXOWDGRV GD DQiOLVH FUtWLFD H GDV Do}HV UHVXOWDQWHV GD DQiOLVH FUtWLFD YHU

    4XDQGR R FOLHQWH QmR IRUQHFHU XPD GHFODUDomR GRFXPHQWDGD GRV UHTXLVLWRV D RUJDQL]DomR GHYH FRQILUPDU RVUHTXLVLWRVGRFOLHQWHDQWHVGDDFHLWDomR

    4XDQGRRVUHTXLVLWRVGRSURGXWRIRUHPDOWHUDGRVDRUJDQL]DomRGHYHDVVHJXUDUTXHRVGRFXPHQWRVSHUWLQHQWHVVHMDPUHYLVDGRVHTXHRSHVVRDOSHUWLQHQWHVHMDFRQVFLHQWL]DGR VREUHRVUHTXLVLWRVDOWHUDGRV

    127$ (PDOJXPDVVLWXDo}HV FRPR YHQGDV SHODLQWHUQHW XPD DQiOLVH FUtWLFD IRUPDO SDUDFDGDSHGLGR p LPSUDWLFiYHO1HVVHVFDVRVDDQiOLVHFUtWLFDSRGHFRPSUHHQGHUDVLQIRUPDo}HVSHUWLQHQWHVDRSURGXWRWDLVFRPRFDWiORJRVRXPDWHULDOGH

    SURSDJDQGD

    &RPXQLFDomRFRPRFOLHQWH

    $RUJDQL]DomRGHYHGHWHUPLQDUHLPSOHPHQWDUSURYLGrQFLDVHILFD]HVSDUDVHFRPXQLFDUFRPRVFOLHQWHVHPUHODomRD

    D DLQIRUPDo}HVVREUHRSURGXWR

    E EWUDWDPHQWRGHFRQVXOWDVFRQWUDWRVRXSHGLGRVLQFOXLQGRHPHQGDVH

    F FUHDOLPHQWDomRGRFOLHQWHLQFOXLQGRVXDVUHFODPDo}HV

    3URMHWRHGHVHQYROYLPHQWR

    3ODQHMDPHQWRGHSURMHWRHGHVHQYROYLPHQWR

    $RUJDQL]DomRGHYHSODQHMDUHFRQWURODURSURMHWRHGHVHQYROYLPHQWRGHSURGXWR

    'XUDQWHRSODQHMDPHQWRGRSURMHWRHGHVHQYROYLPHQWRDRUJDQL]DomRGHYHGHWHUPLQDU

    D RVHVWiJLRVGRSURMHWRHGHVHQYROYLPHQWR

    E D DQiOLVH FUtWLFD YHULILFDomR H YDOLGDomR TXH VHMDP DSURSULDGDV SDUD FDGD HVWiJLR GR SURMHWR HGHVHQYROYLPHQWRH

    F DVUHVSRQVDELOLGDGHVHDXWRULGDGHVSDUDSURMHWRHGHVHQYROYLPHQWR

    $RUJDQL]DomRGHYHJHUHQFLDUDVLQWHUIDFHVHQWUHRVGLIHUHQWHVJUXSRVHQYROYLGRVQRSURMHWRHGHVHQYROYLPHQWR

    SDUDDVVHJXUDUDFRPXQLFDomRHILFD]HDGHVLJQDomRFODUDGHUHVSRQVDELOLGDGHV

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    14/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    $V VDtGDV GR SODQHMDPHQWR GHYHP VHU DWXDOL]DGDV DSURSULDGDPHQWH QD PHGLGD HP TXH R SURMHWR H RGHVHQYROYLPHQWRSURJUHGLUHP

    127$ $QiOLVH FUtWLFDGH SURMHWR H GHVHQYROYLPHQWR YHULILFDomR H YDOLGDomRWrP SURSyVLWRV GLVWLQWRV (VWDV DWLYLGDGHVSRGHP VHU FRQGX]LGDV H UHJLVWUDGDV VHSDUDGDPHQWHRX HP TXDOTXHU FRPELQDomR QDIRUPDDGHTXDGD SDUD R SURGXWR H DRUJDQL]DomR

    (QWUDGDVGHSURMHWRHGHVHQYROYLPHQWR

    (QWUDGDV UHODWLYDVD UHTXLVLWRVGH SURGXWRGHYHPVHU GHWHUPLQDGDV H UHJLVWURV GHYHP VHU PDQWLGRV YHU (VVDVHQWUDGDVGHYHPLQFOXLU

    D UHTXLVLWRVGHIXQFLRQDPHQWRHGHGHVHPSHQKR

    E UHTXLVLWRVHVWDWXWiULRVHUHJXODPHQWDUHVDSOLFiYHLV

    F RQGHDSOLFiYHOLQIRUPDo}HVRULJLQDGDVGHSURMHWRVDQWHULRUHVVHPHOKDQWHVH

    G RXWURVUHTXLVLWRVHVVHQFLDLVSDUDSURMHWRHGHVHQYROYLPHQWR

    $V HQWUDGDV GHYHP VHU DQDOLVDGDV FULWLFDPHQWH TXDQWR j DGHTXDomR 5HTXLVLWRV GHYHP VHU FRPSOHWRV VHPDPELJLGDGHVHQmRFRQIOLWDQWHVHQWUHVL

    6DtGDVGHSURMHWRHGHVHQYROYLPHQWR

    $VVDtGDVGHSURMHWRHGHVHQYROYLPHQWRGHYHPVHUDSUHVHQWDGDVHPXPDIRUPDDGHTXDGDSDUDDYHULILFDomRHPUHODomRjVHQWUDGDVGHSURMHWRHGHVHQYROYLPHQWRHGHYHPVHUDSURYDGDVDQWHVGHVHUHPOLEHUDGDV

    $VVDtGDVGHSURMHWRHGHVHQYROYLPHQWRGHYHP

    D DWHQGHUDRVUHTXLVLWRVGHHQWUDGDSDUDSURMHWRHGHVHQYROYLPHQWR

    E IRUQHFHULQIRUPDo}HVDSURSULDGDVSDUDDTXLVLomRSURGXomRHSDUDSUHVWDomRGHVHUYLoR

    F FRQWHURXUHIHUHQFLDUFULWpULRVGHDFHLWDomRGRSURGXWRH

    G HVSHFLILFDUDVFDUDFWHUtVWLFDVGRSURGXWRTXHVmRHVVHQFLDLVSDUDVHXXVRVHJXURHDGHTXDGR

    127$ ,QIRUPDomRSDUDSURGXomRHSUHVWDomRGHVHUYLoRSRGHLQFOXLUGHWDOKHVSDUDSUHVHUYDomRGRSURGXWR

    $QiOLVHFUtWLFDGHSURMHWRHGHVHQYROYLPHQWR

    $QiOLVHVFUtWLFDVVLVWHPiWLFDVGHSURMHWRHGHVHQYROYLPHQWRGHYHPVHUUHDOL]DGDVHPIDVHVDSURSULDGDVGHDFRUGRFRPGLVSRVLo}HVSODQHMDGDVYHUSDUD

    D DYDOLDUDFDSDFLGDGHGRVUHVXOWDGRVGRSURMHWRHGHVHQYROYLPHQWRHPDWHQGHUDRVUHTXLVLWRVH

    E LGHQWLILFDUTXDOTXHUSUREOHPDHSURSRUDVDo}HVQHFHVViULDV

    (QWUHRVSDUWLFLSDQWHVGHVVDVDQiOLVHVFUtWLFDVGHYHPHVWDULQFOXtGRVUHSUHVHQWDQWHVGHIXQo}HVHQYROYLGDVFRPRVHVWiJLRVGRSURMHWRHGHVHQYROYLPHQWRTXHHVWimRVHQGRDQDOLVDGRVFULWLFDPHQWH'HYHPVHUPDQWLGRVUHJLVWURVGRVUHVXOWDGRVGDVDQiOLVHVFUtWLFDVHGHTXDLVTXHUDo}HVQHFHVViULDVYHU

    9HULILFDomRGHSURMHWRHGHVHQYROYLPHQWR

    $YHULILFDomRGHYHVHUH[HFXWDGDFRQIRUPHGLVSRVLo}HVSODQHMDGDVYHUSDUDDVVHJXUDUTXHDVVDtGDVGRSURMHWRHGHVHQYROYLPHQWRHVWHMDPDWHQGHQGRDRVUHTXLVLWRVGHHQWUDGDGRSURMHWRHGHVHQYROYLPHQWR'HYHPVHUPDQWLGRVUHJLVWURVGRVUHVXOWDGRVGDYHULILFDomRHGHTXDLVTXHUDo}HVQHFHVViULDVYHU

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    15/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    9DOLGDomRGHSURMHWRHGHVHQYROYLPHQWR

    $YDOLGDomRGRSURMHWRHGHVHQYROYLPHQWRGHYHVHUH[HFXWDGDFRQIRUPHGLVSRVLo}HVSODQHMDGDVYHUSDUDDVVHJXUDU TXH R SURGXWR UHVXOWDQWH p FDSD] GH DWHQGHU DRV UHTXLVLWRV SDUD DSOLFDomR HVSHFLILFDGD RX XVRSUHWHQGLGR RQGH FRQKHFLGR 2QGH IRU SUDWLFiYHO D YDOLGDomR GHYH VHU FRQFOXtGD DQWHV GD HQWUHJD RXLPSOHPHQWDomR GR SURGXWR 'HYHP VHU PDQWLGRV UHJLVWURV GRV UHVXOWDGRV GH YDOLGDomR H GH TXDLVTXHU Do}HVQHFHVViULDVYHU

    &RQWUROHGHDOWHUDo}HVGHSURMHWRHGHVHQYROYLPHQWR

    $VDOWHUDo}HVGHSURMHWRHGHVHQYROYLPHQWRGHYHPVHULGHQWLILFDGDVHUHJLVWURVGHYHPVHUPDQWLGRV$VDOWHUDo}HVGHYHP VHU DQDOLVDGDV FULWLFDPHQWH YHULILFDGDV H YDOLGDGDV FRPR DSURSULDGR H DSURYDGDV DQWHV GD VXDLPSOHPHQWDomR$DQiOLVHFUtWLFDGDVDOWHUDo}HVGHSURMHWRHGHVHQYROYLPHQWRGHYHLQFOXLUDDYDOLDomRGRHIHLWRGDVDOWHUDo}HVHPSDUWHVFRPSRQHQWHVHQRSURGXWRMiHQWUHJXHV

    'HYHPVHUPDQWLGRVUHJLVWURVGRVUHVXOWDGRVGDDQiOLVHFUtWLFDGHDOWHUDo}HVHGHTXDLVTXHUDo}HVQHFHVViULDV

    YHU

    $TXLVLomR

    3URFHVVRGHDTXLVLomR

    $ RUJDQL]DomR GHYH DVVHJXUDU TXH R SURGXWR DGTXLULGR HVWi FRQIRUPH FRP RV UHTXLVLWRV HVSHFLILFDGRV GHDTXLVLomR2WLSRHH[WHQVmRGRFRQWUROHDSOLFDGRDRIRUQHFHGRUHDRSURGXWRDGTXLULGRGHYHPGHSHQGHUGRHIHLWRGRSURGXWRDGTXLULGRQDUHDOL]DomRVXEVHTHQWHGRSURGXWRRXQRSURGXWRILQDO

    $RUJDQL]DomRGHYHDYDOLDUHVHOHFLRQDUIRUQHFHGRUHVFRPEDVHQDVXDFDSDFLGDGHHPIRUQHFHUSURGXWRGHDFRUGRFRPRVUHTXLVLWRVGDRUJDQL]DomR&ULWpULRVSDUDVHOHomRDYDOLDomRHUHDYDOLDomRGHYHPVHUHVWDEHOHFLGRV'HYHPVHUPDQWLGRVUHJLVWURVGRVUHVXOWDGRVGDVDYDOLDo}HVHGHTXDLVTXHUDo}HVQHFHVViULDVRULXQGDVGDDYDOLDomRYHU

    ,QIRUPDo}HVGHDTXLVLomR

    $VLQIRUPDo}HVGHDTXLVLomRGHYHPGHVFUHYHURSURGXWRDVHUDGTXLULGRHLQFOXLURQGHDSURSULDGR

    D UHTXLVLWRVSDUDDDSURYDomRGHSURGXWRSURFHGLPHQWRVSURFHVVRVHHTXLSDPHQWR

    E UHTXLVLWRVSDUDDTXDOLILFDomRGHSHVVRDOH

    F UHTXLVLWRVGRVLVWHPDGHJHVWmRGDTXDOLGDGH

    $RUJDQL]DomRGHYHDVVHJXUDUDDGHTXDomRGRVUHTXLVLWRVGHDTXLVLomRHVSHFLILFDGRVDQWHVGDVXDFRPXQLFDomRDRIRUQHFHGRU

    9HULILFDomRGRSURGXWRDGTXLULGR

    $RUJDQL]DomRGHYHHVWDEHOHFHUHLPSOHPHQWDUDLQVSHomRRXRXWUDVDWLYLGDGHVQHFHVViULDVSDUDDVVHJXUDUTXHRSURGXWRDGTXLULGRDWHQGHDRVUHTXLVLWRVGHDTXLVLomRHVSHFLILFDGRV

    4XDQGR D RUJDQL]DomR RX VHX FOLHQWH SUHWHQGHU H[HFXWDU D YHULILFDomR QDV LQVWDODo}HV GR IRUQHFHGRU DRUJDQL]DomRGHYHGHFODUDUQDVLQIRUPDo}HVGHDTXLVLomRDVSURYLGrQFLDVGHYHULILFDomRSUHWHQGLGDVHRPpWRGRGHOLEHUDomRGHSURGXWR

    3URGXomRHSUHVWDomRGHVHUYLoR

    &RQWUROHGHSURGXomRHSUHVWDomRGHVHUYLoR

    $RUJDQL]DomRGHYHSODQHMDUHUHDOL]DUDSURGXomRHDSUHVWDomRGHVHUYLoRVREFRQGLo}HVFRQWURODGDV&RQGLo}HVFRQWURODGDVGHYHPLQFOXLUTXDQGRDSOLFiYHO

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    16/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    D DGLVSRQLELOLGDGHGHLQIRUPDo}HVTXHGHVFUHYDPDVFDUDFWHUtVWLFDVGRSURGXWR

    E DGLVSRQLELOLGDGHGHLQVWUXo}HVGHWUDEDOKRTXDQGRQHFHVViULR

    F RXVRGHHTXLSDPHQWRDGHTXDGR

    G DGLVSRQLELOLGDGHHXVRGHHTXLSDPHQWRGHPRQLWRUDPHQWRHPHGLomR

    H DLPSOHPHQWDomRGHPRQLWRUDPHQWRHPHGLomRH

    I DLPSOHPHQWDomRGHDWLYLGDGHVGHOLEHUDomRHQWUHJDHGHSyVHQWUHJDGRSURGXWR

    9DOLGDomRGRVSURFHVVRVGHSURGXomRHSUHVWDomRGHVHUYLoR

    $RUJDQL]DomRGHYHYDOLGDUTXDLVTXHUSURFHVVRVGHSURGXomRHSUHVWDomRGHVHUYLoRRQGHDVDtGDUHVXOWDQWHQmRSRVVDVHUYHULILFDGDSRUPRQLWRUDPHQWRRXPHGLomRVXEVHTHQWHH FRPRXPDFRQVHTrQFLDGHILFLrQFLDVWRUQDPVHDSDUHQWHVVRPHQWHGHSRLVTXHRSURGXWRHVWLYHUHPXVRRXRVHUYLoRWLYHUVLGRHQWUHJXH

    $YDOLGDomRGHYHGHPRQVWUDUDFDSDFLGDGHGHVVHVSURFHVVRVGHDOFDQoDURVUHVXOWDGRVSODQHMDGRV

    $RUJDQL]DomRGHYHHVWDEHOHFHUSURYLGrQFLDVSDUDHVVHVSURFHVVRVLQFOXLQGRTXDQGRDSOLFiYHO

    D FULWpULRVGHILQLGRVSDUDDQiOLVHFUtWLFDHDSURYDomRGRVSURFHVVRV

    E DSURYDomRGHHTXLSDPHQWRHTXDOLILFDomRGHSHVVRDO

    F XVRGHPpWRGRVHSURFHGLPHQWRVHVSHFtILFRV

    G UHTXLVLWRVSDUDUHJLVWURVYHUH

    H UHYDOLGDomR

    ,GHQWLILFDomRHUDVWUHDELOLGDGH

    4XDQGRDSURSULDGRDRUJDQL]DomRGHYHLGHQWLILFDURSURGXWRSHORVPHLRVDGHTXDGRVDRORQJRGDUHDOL]DomRGRSURGXWR

    $ RUJDQL]DomR GHYH LGHQWLILFDU D VLWXDomR GR SURGXWR QR TXH VH UHIHUH DRV UHTXLVLWRV GH PRQLWRUDPHQWR H GHPHGLomRDRORQJRGDUHDOL]DomRGRSURGXWR

    4XDQGRDUDVWUHDELOLGDGHIRUXPUHTXLVLWRDRUJDQL]DomRGHYHFRQWURODUDLGHQWLILFDomR~QLFDGRSURGXWRHPDQWHUUHJLVWURVYHU

    127$ (PDOJXQVVHWRUHVGHDWLYLGDGHDJHVWmRGHFRQILJXUDomRpXPPHLRSHORTXDODLGHQWLILFDomRHUDVWUHDELOLGDGHVmRPDQWLGDV

    3URSULHGDGHGRFOLHQWH

    $RUJDQL]DomRGHYHWHUFXLGDGRFRPDSURSULHGDGHGRFOLHQWHHQTXDQWRHVWLYHUVRERFRQWUROHGDRUJDQL]DomRRXVHQGRXVDGDSRU HOD $ RUJDQL]DomR GHYH LGHQWLILFDU YHULILFDU SURWHJHU H VDOYDJXDUGDU D SURSULHGDGHGR FOLHQWHIRUQHFLGD SDUD XVR RX LQFRUSRUDomR QR SURGXWR 6H TXDOTXHU SURSULHGDGH GR FOLHQWH IRU SHUGLGD GDQLILFDGD RXFRQVLGHUDGDLQDGHTXDGDSDUDXVR DRUJDQL]DomRGHYHLQIRUPDUDRFOLHQWHRIDWRHPDQWHUUHJLVWURVYHU

    127$ 3URSULHGDGHGRFOLHQWHSRGHLQFOXLUSURSULHGDGHLQWHOHFWXDOHGDGRVSHVVRDLV

    3UHVHUYDomRGRSURGXWR

    $RUJDQL]DomRGHYHSUHVHUYDURSURGXWRGXUDQWHRSURFHVVDPHQWRLQWHUQRHDHQWUHJDQRGHVWLQRSUHWHQGLGRDILPGHPDQWHUDFRQIRUPLGDGHFRPRVUHTXLVLWRV4XDQGRDSOLFiYHODSUHVHUYDomRGHYHLQFOXLULGHQWLILFDomRPDQXVHLRHPEDODJHPDUPD]HQDPHQWRH SURWHomR 3UHVHUYDomR WDPEpPGHYH VHUDSOLFDGDjV SDUWHVLQWHJUDQWHV GHXPSURGXWR

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    17/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    &RQWUROHGHHTXLSDPHQWRGHPRQLWRUDPHQWRHPHGLomR

    $ RUJDQL]DomR GHYH GHWHUPLQDU R PRQLWRUDPHQWR H PHGLomR D VHUHP UHDOL]DGRV H R HTXLSDPHQWR GHPRQLWRUDPHQWR H PHGLomR QHFHVViULR SDUD IRUQHFHU HYLGrQFLDV GD FRQIRUPLGDGH GR SURGXWR FRP RV UHTXLVLWRVGHWHUPLQDGRV

    $ RUJDQL]DomR GHYH HVWDEHOHFHU SURFHVVRV SDUD DVVHJXUDU TXH R PRQLWRUDPHQWR H D PHGLomR SRVVDP VHUUHDOL]DGRVHVHMDPH[HFXWDGRVGHXPDPDQHLUDFRQVLVWHQWHFRPRVUHTXLVLWRVGHPRQLWRUDPHQWRHPHGLomR

    4XDQGRQHFHVViULRSDUDDVVHJXUDUUHVXOWDGRVYiOLGRVRHTXLSDPHQWRGHPHGLomRGHYH

    D VHUFDOLEUDGRRXYHULILFDGRRXDPERVDLQWHUYDORVHVSHFLILFDGRVRXDQWHVGRXVRFRQWUDSDGU}HVGHPHGLomRUDVWUHiYHLVDSDGU}HVGHPHGLomRLQWHUQDFLRQDLVRXQDFLRQDLVTXDQGRHVVHSDGUmRQmRH[LVWLUDEDVHXVDGDSDUDFDOLEUDomRRXYHULILFDomRGHYHVHUUHJLVWUDGDYHU

    E VHUDMXVWDGRRXUHDMXVWDGRTXDQGRQHFHVViULR

    F WHULGHQWLILFDomRSDUDGHWHUPLQDUVXDVLWXDomRGHFDOLEUDomR

    G VHUSURWHJLGRFRQWUDDMXVWHVTXHLQYDOLGDULDPRUHVXOWDGRGDPHGLomRH

    H VHUSURWHJLGRFRQWUDGDQRHGHWHULRUDomRGXUDQWHRPDQXVHLRPDQXWHQomRHDUPD]HQDPHQWR

    $GLFLRQDOPHQWHDRUJDQL]DomRGHYHDYDOLDUHUHJLVWUDUDYDOLGDGHGRVUHVXOWDGRVGHPHGLo}HVDQWHULRUHVTXDQGRFRQVWDWDUTXHRHTXLSDPHQWRQmRHVWiFRQIRUPHFRPRVUHTXLVLWRV$RUJDQL]DomRGHYHWRPDUDomRDSURSULDGDQRHTXLSDPHQWRHHPTXDOTXHUSURGXWRDIHWDGR

    5HJLVWURVGRVUHVXOWDGRVGHFDOLEUDomRHYHULILFDomRGHYHPVHUPDQWLGRVYHU

    4XDQGRXVDGRQR PRQLWRUDPHQWR H PHGLomR GHUHTXLVLWRV HVSHFLILFDGRV GHYH VHU FRQILUPDGDD FDSDFLGDGH GRSURJUDPD GH FRPSXWDGRU SDUD DWHQGHU D DSOLFDomR SUHWHQGLGD ,VVR GHYH VHU IHLWR DQWHV GR XVR LQLFLDO H UHFRQILUPDGRVHQHFHVViULR

    127$ $ FRQILUPDomR GD FDSDFLGDGH GR SURJUDPD GR FRPSXWDGRU SDUD DWHQGHU j DSOLFDomR SUHWHQGLGD LQFOXLULDWLSLFDPHQWHVXDYHULILFDomRHJHVWmRGDFRQILJXUDomRSDUDPDQWHUVXDDGHTXDomRDRXVR

    0HGLomRDQiOLVHHPHOKRULD

    *HQHUDOLGDGHV

    $ RUJDQL]DomR GHYH SODQHMDU H LPSOHPHQWDU RV SURFHVVRV QHFHVViULRV GH PRQLWRUDPHQWR PHGLomR DQiOLVH HPHOKRULDSDUD

    D GHPRQVWUDUDFRQIRUPLGDGHDRVUHTXLVLWRVGRSURGXWR

    E DVVHJXUDUDFRQIRUPLGDGHGRVLVWHPDGHJHVWmRGDTXDOLGDGHH

    F PHOKRUDUFRQWLQXDPHQWHDHILFiFLDGRVLVWHPDGHJHVWmRGDTXDOLGDGH

    'HYHLQFOXLUDGHWHUPLQDomRGRVPpWRGRVDSOLFiYHLVLQFOXLQGRWpFQLFDVHVWDWtVWLFDVHDH[WHQVmRGHVHXXVR

    0RQLWRUDPHQWRHPHGLomR

    6DWLVIDomRGRFOLHQWH

    &RPR XPD GDV PHGLo}HV GR GHVHPSHQKR GR VLVWHPD GH JHVWmR GD TXDOLGDGH D RUJDQL]DomR GHYH PRQLWRUDULQIRUPDo}HVUHODWLYDVjSHUFHSomRGRFOLHQWHVREUHVHDRUJDQL]DomRDWHQGHXDRVUHTXLVLWRVGRFOLHQWH2VPpWRGRVSDUDREWHQomRHXVRGHVVDVLQIRUPDo}HVGHYHPVHUGHWHUPLQDGRV

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    18/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    127$ 0RQLWRUDPHQWR GD SHUFHSomR GR FOLHQWH SRGH LQFOXLU D REWHQomR GH GDGRV GH HQWUDGD GH IRQWHV WDLV FRPRSHVTXLVDV GHVDWLVIDomR GRFOLHQWH GDGRV GRFOLHQWH VREUH D TXDOLGDGH GRV SURGXWRV HQWUHJXHV SHVTXLVD GH RSLQLmRGRV

    XVXiULRVDQiOLVHGHSHUGDGHQHJyFLRVHORJLRVUHLYLQGLFDo}HVGHJDUDQWLDHUHODWyULRVGHUHYHQGHGRU

    $XGLWRULDLQWHUQD

    $RUJDQL]DomRGHYHH[HFXWDUDXGLWRULDVLQWHUQDVDLQWHUYDORVSODQHMDGRVSDUDGHWHUPLQDUVHRVLVWHPDGHJHVWmRGDTXDOLGDGH

    D HVWiFRQIRUPHFRPDVGLVSRVLo}HVSODQHMDGDVYHUFRPRVUHTXLVLWRVGHVWD1RUPDHFRPRVUHTXLVLWRVGRVLVWHPDGHJHVWmRGDTXDOLGDGHHVWDEHOHFLGRVSHODRUJDQL]DomRH

    E HVWiPDQWLGRHLPSOHPHQWDGRHILFD]PHQWH

    8PSURJUDPDGHDXGLWRULDGHYHVHUSODQHMDGROHYDQGRHPFRQVLGHUDomRDVLWXDomRHDLPSRUWkQFLDGRVSURFHVVRVHiUHDVD VHUHPDXGLWDGDV EHPFRPRRV UHVXOWDGRV GH DXGLWRULDVDQWHULRUHV 2VFULWpULRV GDDXGLWRULDHVFRSRIUHTrQFLDHPpWRGRVGHYHPVHUGHILQLGRV$VHOHomRGRVDXGLWRUHVHDH[HFXomRGDVDXGLWRULDVGHYHPDVVHJXUDUREMHWLYLGDGHHLPSDUFLDOLGDGHGRSURFHVVRGHDXGLWRULD2VDXGLWRUHVQmRGHYHPDXGLWDURVHXSUySULRWUDEDOKR

    8PSURFHGLPHQWR GRFXPHQWDGRGHYH VHUHVWDEHOHFLGR SDUD GHILQLUDV UHVSRQVDELOLGDGHV H RVUHTXLVLWRV SDUD RSODQHMDPHQWRHDH[HFXomRGHDXGLWRULDVHVWDEHOHFHQGRUHJLVWURVHUHODWDQGRUHVXOWDGRV

    5HJLVWURVGDVDXGLWRULDVHVHXVUHVXOWDGRVGHYHPVHUPDQWLGRVYHU

    2UHVSRQViYHOSHODJHUrQFLDGDiUHDDVHUDXGLWDGDGHYHDVVHJXUDUTXHTXDLVTXHUFRUUHo}HVHDo}HVFRUUHWLYDVQHFHVViULDVVHMDPDGRWDGDVVHPGHPRUDLQGHYLGDSDUDHOLPLQDUQmRFRQIRUPLGDGHVGHWHFWDGDVHVXDVFDXVDV$VDWLYLGDGHVGHDFRPSDQKDPHQWRGHYHPLQFOXLUDYHULILFDomRGDVDo}HVDGRWDGDVHRUHODWRGRVUHVXOWDGRVGHYHULILFDomRYHU

    127$ 9HU$%171%5,62SDUDRULHQWDomR

    0RQLWRUDPHQWRHPHGLomRGHSURFHVVRV

    $ RUJDQL]DomR GHYH DSOLFDU PpWRGRV DGHTXDGRV SDUD PRQLWRUDPHQWR H TXDQGR DSOLFiYHO SDUD PHGLomR GRVSURFHVVRVGRVLVWHPDGHJHVWmRGDTXDOLGDGH(VVHVPpWRGRVGHYHPGHPRQVWUDUDFDSDFLGDGHGRVSURFHVVRVHPDOFDQoDURVUHVXOWDGRVSODQHMDGRV4XDQGRRVUHVXOWDGRVSODQHMDGRVQmRIRUHPDOFDQoDGRVDVFRUUHo}HVGHYHPVHUHIHWXDGDVHH[HFXWDGDVDVDo}HVFRUUHWLYDVFRPRDSURSULDGR

    127$ $R GHWHUPLQDU PpWRGRV DGHTXDGRV p UHFRPHQGiYHO TXH D RUJDQL]DomR FRQVLGHUH R WLSR H D H[WHQVmR GHPRQLWRUDPHQWR RX PHGLomR DSURSULDGRV SDUD FDGD XP GRV VHXV SURFHVVRV HP UHODomR DRV VHXV LPSDFWRV VREUH DFRQIRUPLGDGHFRPRVUHTXLVLWRVGRSURGXWRHVREUHDHILFiFLDGRVLVWHPDGHJHVWmRGDTXDOLGDGH

    0RQLWRUDPHQWRHPHGLomRGHSURGXWR

    $RUJDQL]DomRGHYHPRQLWRUDUHPHGLUDVFDUDFWHUtVWLFDVGRSURGXWRSDUDYHULILFDUVHRVUHTXLVLWRVGRSURGXWRIRUDPDWHQGLGRV,VVRGHYHVHUUHDOL]DGRHPHVWiJLRVDSURSULDGRVGRSURFHVVRGHUHDOL]DomRGRSURGXWRGHDFRUGRFRPDVSURYLGrQFLDVSODQHMDGDVYHU(YLGrQFLDGHFRQIRUPLGDGHFRPRVFULWpULRVGHDFHLWDomRGHYHVHUPDQWLGD

    5HJLVWURVGHYHPLQGLFDUDVSHVVRDVDXWRUL]DGDVDOLEHUDURSURGXWRSDUDHQWUHJDDRFOLHQWHYHU$ OLEHUDomR GR SURGXWRH D HQWUHJD GR VHUYLoR DR FOLHQWHQmR GHYHP SURVVHJXLUDWp TXHWRGDV DV SURYLGrQFLDVSODQHMDGDVYHUWHQKDPVLGRVDWLVIDWRULDPHQWHFRQFOXtGDVDPHQRVTXHDSURYDGRGHRXWUDPDQHLUDSRUXPDDXWRULGDGHSHUWLQHQWHHTXDQGRDSOLFiYHOSHORFOLHQWH

    &RQWUROHGHSURGXWRQmRFRQIRUPH

    $ RUJDQL]DomR GHYH DVVHJXUDU TXH SURGXWRV TXH QmR HVWHMDP FRQIRUPHV FRP RV UHTXLVLWRV GR SURGXWR VHMDPLGHQWLILFDGRVHFRQWURODGRVSDUDHYLWDUVHXXVRRXHQWUHJDQmRSUHWHQGLGRV8PSURFHGLPHQWRGRFXPHQWDGRGHYHVHUHVWDEHOHFLGRSDUDGHILQLURVFRQWUROHVHDVUHVSRQVDELOLGDGHVHDXWRULGDGHVUHODFLRQDGDVSDUDOLGDUFRPSURGXWRQmRFRQIRUPH

    2QGHDSOLFiYHODRUJDQL]DomRGHYHWUDWDURVSURGXWRVQmRFRQIRUPHVSRUXPDRXPDLVGDVVHJXLQWHVIRUPDV

    D H[HFXomRGHDo}HVSDUDHOLPLQDUDQmRFRQIRUPLGDGHGHWHFWDGD

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    19/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    E DXWRUL]DomR GR VHX XVR OLEHUDomR RX DFHLWDomR VRE FRQFHVVmR SRU XPD DXWRULGDGH SHUWLQHQWH H RQGHDSOLFiYHOSHORFOLHQWH

    F H[HFXomRGHDomRSDUDLPSHGLURVHXXVRSUHWHQGLGRRXDSOLFDomRRULJLQDLV

    G H[HFXomRGHDomRDSURSULDGDDRVHIHLWRVRXHIHLWRVSRWHQFLDLVGDQmRFRQIRUPLGDGHTXDQGRRSURGXWRQmRFRQIRUPHIRULGHQWLILFDGRDSyVHQWUHJDRXLQtFLRGRXVRGRSURGXWR

    4XDQGR R SURGXWR QmR FRQIRUPH IRU FRUULJLGR HVWH GHYH VHU VXEPHWLGR j UHYHULILFDomR SDUD GHPRQVWUDU DFRQIRUPLGDGHFRPRVUHTXLVLWRV

    'HYHP VHU PDQWLGRV UHJLVWURV VREUH D QDWXUH]D GDV QmR FRQIRUPLGDGHV H TXDLVTXHU Do}HV VXEVHTHQWHVH[HFXWDGDVLQFOXLQGRFRQFHVV}HVREWLGDVYHU

    $QiOLVHGHGDGRV

    $RUJDQL]DomRGHYHGHWHUPLQDUFROHWDUHDQDOLVDUGDGRVDSURSULDGRVSDUDGHPRQVWUDUDDGHTXDomRHHILFiFLDGRVLVWHPD GH JHVWmRGD TXDOLGDGH H SDUD DYDOLDU RQGHPHOKRULDV FRQWtQXDV GD HILFiFLD GR VLVWHPD GH JHVWmR GDTXDOLGDGHSRGHPVHUUHDOL]DGDV,VVRGHYHLQFOXLUGDGRVJHUDGRVFRPRUHVXOWDGRGRPRQLWRUDPHQWRHGDPHGLomRHGHRXWUDVIRQWHVSHUWLQHQWHV

    $DQiOLVHGHGDGRVGHYHIRUQHFHULQIRUPDo}HVUHODWLYDVD

    D VDWLVIDomRGHFOLHQWHVYHU

    E FRQIRUPLGDGHFRPRVUHTXLVLWRVGRSURGXWRYHU

    F FDUDFWHUtVWLFDV H WHQGrQFLDV GRV SURFHVVRV H SURGXWRV LQFOXLQGR RSRUWXQLGDGHV SDUD DomR SUHYHQWLYDYHUHH

    G IRUQHFHGRUHVYHU

    0HOKRULDV

    0HOKRULDFRQWtQXD

    $RUJDQL]DomR GHYH FRQWLQXDPHQWH PHOKRUDU D HILFiFLD GRVLVWHPD GHJHVWmR GDTXDOLGDGHSRU PHLR GRXVR GDSROtWLFD GD TXDOLGDGH REMHWLYRV GD TXDOLGDGH UHVXOWDGRV GH DXGLWRULDV DQiOLVH GH GDGRV Do}HV FRUUHWLYDV HSUHYHQWLYDVHDQiOLVHFUtWLFDSHODGLUHomR

    $omRFRUUHWLYD

    $ RUJDQL]DomR GHYH H[HFXWDU Do}HV SDUD HOLPLQDU DV FDXVDV GH QmRFRQIRUPLGDGHV GH IRUPD D HYLWDU VXDUHSHWLomR$VDo}HVFRUUHWLYDVGHYHPVHUDSURSULDGDVDRVHIHLWRVGDVQmRFRQIRUPLGDGHVHQFRQWUDGDV

    8PSURFHGLPHQWRGRFXPHQWDGRGHYHVHUHVWDEHOHFLGRGHILQLQGRRVUHTXLVLWRVSDUDD DQiOLVHFUtWLFDGHQmRFRQIRUPLGDGHVLQFOXLQGRUHFODPDo}HVGHFOLHQWHV

    E GHWHUPLQDomRGDVFDXVDVGHQmRFRQIRUPLGDGHV

    F DYDOLDomRGDQHFHVVLGDGHGHDo}HVSDUDDVVHJXUDUTXHDTXHODVQmRFRQIRUPLGDGHVQmRRFRUUDPQRYDPHQWH

    G GHWHUPLQDomRHLPSOHPHQWDomRGHDo}HVQHFHVViULDV

    H UHJLVWURGRVUHVXOWDGRVGHDo}HVH[HFXWDGDVYHUH

    I DQiOLVHFUtWLFDGDHILFiFLDGDGHDomRFRUUHWLYDH[HFXWDGD

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    20/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    $omRSUHYHQWLYD

    $RUJDQL]DomRGHYHGHILQLUDo}HVSDUDHOLPLQDUDVFDXVDVGHQmRFRQIRUPLGDGHVSRWHQFLDLVGHIRUPDDHYLWDUVXDRFRUUrQFLD$VDo}HVSUHYHQWLYDVGHYHPVHUDSURSULDGDVDRVHIHLWRVGRVSUREOHPDVSRWHQFLDLV

    8PSURFHGLPHQWRGRFXPHQWDGRGHYHVHUHVWDEHOHFLGRGHILQLQGRRVUHTXLVLWRVSDUD

    D DGHWHUPLQDomRGHQmRFRQIRUPLGDGHVSRWHQFLDLVHGHVXDVFDXVDV

    E DDYDOLDomRGDQHFHVVLGDGHGHDo}HVSDUDHYLWDUDRFRUUrQFLDGHQmRFRQIRUPLGDGHV

    F DGHWHUPLQDomRHLPSOHPHQWDomRGHDo}HVQHFHVViULDV

    G UHJLVWURVGHUHVXOWDGRVGHDo}HVH[HFXWDGDVYHUH

    H DDQiOLVHFUtWLFDGDHILFiFLDGDDomRSUHYHQWLYDH[HFXWDGD

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    21/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    $QH[R$

    LQIRPDWLYR&RUUHVSRQGrQFLDHQWUH$%171%5,62H

    $%171%5,62

    7DEHOD$&RUUHVSRQGrQFLDHQWUH$%171%5,62H$%171%5,62

    $%171%5,62

    $%171%5,62

    ,QWURGXomR

    *HQHUDOLGDGHV$ERUGDJHPGHSURFHVVR5HODomRFRPD1%5,62&RPSDWLELOLGDGHFRPRXWURVVLVWHPDVGHJHVWmR

    ,QWURGXomR

    (VFRSR*HQHUDOLGDGHV$SOLFDomR

    2EMHWLYR

    5HIHUrQFLDQRUPDWLYD 5HIHUrQFLDVQRUPDWLYDV

    7HUPRVHGHILQLo}HV 7HUPRVHGHILQLo}HV

    6LVWHPDGHJHVWmRGDTXDOLGDGH 5HTXLVLWRVGRVLVWHPDGDJHVWmRDPELHQWDOWLWXORVRPHQWH

    5HTXLVLWRVJHUDLV 5HTXLVLWRVJHUDLV5HTXLVLWRVGHGRFXPHQWDomR

    *HQHUDOLGDGHV 'RFXPHQWDomR

    0DQXDOGDTXDOLGDGH

    &RQWUROHGHGRFXPHQWRV &RQWUROHGHGRFXPHQWRV

    &RQWUROHGHUHJLVWURV &RQWUROHGHUHJLVWURV

    5HVSRQVDELOLGDGHGDGLUHomR

    &RPSURPHWLPHQWRGDGLUHomR

    3ROtWLFDDPELHQWDO5HFXUVRVIXQo}HVUHVSRQVDELOLGDGHVHDXWRULGDGHV

    )RFRQRFOLHQWH

    $VSHFWRVDPELHQWDLV

    5HTXLVLWRVOHJDLVHRXWURV$QiOLVHSHODDGPLQLVWUDomR

    3ROtWLFDGDTXDOLGDGH 3ROtWLFDDPELHQWDO

    3ODQHMDPHQWR 3ODQHMDPHQWRWLWXORVRPHQWH

    2EMHWLYRVGDTXDOLGDGH 2EMHWLYRVPHWDVHSURJUDPDV

    3ODQHMDPHQWRGRVLVWHPDGHJHVWmRGDTXDOLGDGH

    3URJUDPDVGHJHVWmRDPELHQWDO

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    22/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    7DEHOD$&RUUHVSRQGrQFLDHQWUH$%171%5,62H$%171%5,62 FRQWLQXDomR

    $%171%5,62

    $%171%5,62

    5HVSRQVDELOLGDGHDXWRULGDGHHFRPXQLFDomR

    5HVSRQVDELOLGDGHHDXWRULGDGH

    5HTXLVLWRVJHUDLV5HFXUVRVIXQo}HVUHVSRQVDELOLGDGHVHDXWRULGDGHV

    5HSUHVHQWDQWHGDGLUHomR 5HFXUVRVIXQo}HVUHVSRQVDELOLGDGHVHDXWRULGDGHV

    &RPXQLFDomRLQWHUQD &RPXQLFDomR

    $QiOLVHFUtWLFDSHODGLUHomR $QiOLVHSHODDGPLQLVWUDomR

    *HQHUDOLGDGHV $QiOLVHSHODDGPLQLVWUDomR

    (QWUDGDVSDUDDDQiOLVHFUtWLFD $QiOLVHSHODDGPLQLVWUDomR

    6DtGDVGDDQiOLVHFUtWLFD $QiOLVHSHODDGPLQLVWUDomR

    *HVWmRGHUHFXUVRV

    3URYLVmRGHUHFXUVRV 5HFXUVRVIXQo}HVUHVSRQVDELOLGDGHVHDXWRULGDGHV

    5HFXUVRVKXPDQRV

    *HQHUDOLGDGHV &RPSHWrQFLDWUHLQDPHQWRHFRQVFLHQWL]DomR

    &RPSHWrQFLDWUHLQDPHQWRHFRQVFLHQWL]DomR &RPSHWrQFLDWUHLQDPHQWRHFRQVFLHQWL]DomR

    ,QIUDHVWUXWXUD

    5HFXUVRVIXQo}HVUHVSRQVDELOLGDGHVHDXWRULGDGHV

    $PELHQWHGHWUDEDOKR 5HDOL]DomRGRSURGXWR

    ,PSOHPHQWDomRHRSHUDomR

    3ODQHMDPHQWRGDUHDOL]DomRGRSURGXWR &RQWUROHRSHUDFLRQDO

    3URFHVVRVUHODFLRQDGRVDFOLHQWHV

    'HWHUPLQDomR GH UHTXLVLWRV UHODFLRQDGRV DRSURGXWR

    $VSHFWRVDPELHQWDLV5HTXLVLWRVOHJDLVHRXWURV&RQWUROHRSHUDFLRQDO

    $QiOLVH FUtWLFD GRV UHTXLVLWRV UHODFLRQDGRV DRSURGXWR

    $VSHFWRVDPELHQWDLV&RQWUROHRSHUDFLRQDO

    &RPXQLFDomRFRPRFOLHQWH &RPXQLFDomR

    3URMHWRHGHVHQYROYLPHQWR 3ODQHMDPHQWRGRSURMHWRHGHVHQYROYLPHQWR &RQWUROHRSHUDFLRQDO

    (QWUDGDVGHSURMHWRHGHVHQYROYLPHQWR &RQWUROHRSHUDFLRQDO

    6DtGDVGHSURMHWRHGHVHQYROYLPHQWR &RQWUROHRSHUDFLRQDO

    $QiOLVHFUtWLFDGHSURMHWRHGHVHQYROYLPHQWR &RQWUROHRSHUDFLRQDO

    9HULILFDomRGHSURMHWRHGHVHQYROYLPHQWR &RQWUROHRSHUDFLRQDO

    9DOLGDomRGHSURMHWRHGHVHQYROYLPHQWR &RQWUROHRSHUDFLRQDO

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    23/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    7DEHOD$&RUUHVSRQGrQFLDHQWUH$%171%5,62H$%171%5,62 FRQWLQXDomR

    &RQWUROH GH DOWHUDo}HV GH SURMHWR HGHVHQYROYLPHQWR

    &RQWUROHRSHUDFLRQDO

    $TXLVLomR

    3URFHVVRGHDTXLVLomR &RQWUROHRSHUDFLRQDO

    ,QIRUPDo}HVGHDTXLVLomR &RQWUROHRSHUDFLRQDO

    9HULILFDomRGRSURGXWRDGTXLULGR &RQWUROHRSHUDFLRQDO

    3URGXomRHSUHVWDomRGHVHUYLoR

    &RQWUROHGHSURGXomRHSUHVWDomRGHVHUYLoR &RQWUROHRSHUDFLRQDO

    9DOLGDomR GRV SURFHVVRV GH SURGXomR HSUHVWDomRGHVHUYLoR

    &RQWUROHRSHUDFLRQDO

    ,GHQWLILFDomRHUDVWUHDELOLGDGH 3URSULHGDGHGRFOLHQWH

    3UHVHUYDomRGHSURGXWR &RQWUROHRSHUDFLRQDO

    &RQWUROH GH GLVSRVLWLYRV GH PRQLWRUDPHQWR HPHGLomR

    0RQLWRUDPHQWRHPHGLomR

    0HGLomRDQiOLVHHPHOKRULD 9HULILFDomRWLWXORVRPHQWH

    *HQHUDOLGDGHV 0RQLWRUDPHQWRHPHGLomR

    0RQLWRUDPHQWRHPHGLomR

    6DWLVIDomRGRVFOLHQWHV

    $XGLWRULDLQWHUQD

    0RQLWRUDPHQWRHPHGLomRGHSURFHVVRV 0RQLWRUDPHQWRHPHGLomR

    $YDOLDomRGRDWHQGLPHQWRDUHTXLVLWRVOHJDLVHRXWURV

    0RQLWRUDPHQWRHPHGLomRGHSURGXWR

    0RQLWRUDPHQWRHPHGLomR$YDOLDomRGRDWHQGLPHQWRDUHTXLVLWRVOHJDLVHRXWURV

    &RQWUROHGHSURGXWRQmRFRQIRUPH

    3UHSDUDomRHUHVSRVWDDHPHUJrQFLDV1mRFRQIRUPLGDGHDomRFRUUHWLYDHDomRSUHYHQWLYD

    $QiOLVHGHGDGRV 0RQLWRUDPHQWRHPHGLomR

    0HOKRULDV

    0HOKRULDFRQWtQXD

    3ROtWLFDDPELHQWDO

    2EMHWLYRVPHWDVHSURJUDPDV$QiOLVHSHODDGPLQLVWUDomR

    $omRFRUUHWLYD 1mRFRQIRUPLGDGHDomRFRUUHWLYDHDomRSUHYHQWLYD

    $omRSUHYHQWLYD 1mRFRQIRUPLGDGHDomRFRUUHWLYDHDomRSUHYHQWLYD

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    24/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    7DEHOD$&RUUHVSRQGrQFLDHQWUH$%171%5,62H$%171%5,62

    $%171%5,62 $%171%5,62

    ,QWURGXomR

    ,QWURGXomR*HQHUDOLGDGHV$ERUGDJHPGHSURFHVVR5HODomRFRPD$%171%5,62&RPSDWLELOLGDGHFRPRXWURVVLVWHPDVGHJHVWmR

    2EMHWLYR

    (VFRSR*HQHUDOLGDGHV$SOLFDomR

    5HIHUrQFLDVQRUPDWLYDV 5HIHUrQFLDQRUPDWLYD

    7HUPRVHGHILQLo}HV 7HUPRVHGHILQLo}HV5HTXLVLWRVGRVLVWHPDGDJHVWmRDPELHQWDOWLWXORVRPHQWH

    6LVWHPDGHJHVWmRGDTXDOLGDGH

    5HTXLVLWRVJHUDLV

    5HTXLVLWRVJHUDLV5HVSRQVDELOLGDGHDXWRULGDGHHFRPXQLFDomR5HVSRQVDELOLGDGHHDXWRULGDGH

    3ROtWLFDDPELHQWDO

    &RPSURPHWLPHQWRGDGLUHomR3ROtWLFDGDTXDOLGDGH0HOKRULDFRQWtQXD

    3ODQHMDPHQWRWLWXORVRPHQWH 3ODQHMDPHQWR

    $VSHFWRVDPELHQWDLV

    )RFRQRFOLHQWH

    'HWHUPLQDomRGHUHTXLVLWRVUHODFLRQDGRVDRSURGXWR

    $QiOLVHFUtWLFDGRVUHTXLVLWRVUHODFLRQDGRVDRSURGXWR

    5HTXLVLWRVOHJDLVHRXWURV

    )RFRQRFOLHQWH'HWHUPLQDomRGHUHTXLVLWRVUHODFLRQDGRVDRSURGXWR

    2EMHWLYRVPHWDVHSURJUDPDV

    2EMHWLYRVGDTXDOLGDGH3ODQHMDPHQWRGRVLVWHPDGHJHVWmRGDTXDOLGDGH0HOKRULDFRQWtQXD

    ,PSOHPHQWDomRHRSHUDomRWLWXORVRPHQWH

    5HDOL]DomRGRSURGXWR

    5HFXUVRV IXQo}HV UHVSRQVDELOLGDGHV HDXWRULGDGHV

    &RPSURPHWLPHQWRGDGLUHomR5HVSRQVDELOLGDGHHDXWRULGDGH5HSUHVHQWDQWHGDGLUHomR3URYLVmRGHUHFXUVRV,QIUDHVWUXWXUD

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    25/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    7DEHOD$&RUUHVSRQGrQFLDHQWUH$%171%5,62H$%171%5,62 FRQWLQXDomR

    $%171%5,62 $%171%5,62

    &RPSHWrQFLDWUHLQDPHQWRHFRQVFLHQWL]DomR

    *HQHUDOLGDGHV&RPSHWrQFLDWUHLQDPHQWRHFRQVFLHQWL]DomR

    &RPXQLFDomR

    &RPXQLFDomRLQWHUQD&RPXQLFDomRFRPRFOLHQWH

    'RFXPHQWDomR *HQHUDOLGDGHV

    &RQWUROHGHGRFXPHQWRV &RQWUROHGHGRFXPHQWRV&RQWUROHRSHUDFLRQDO

    3ODQHMDPHQWRGDUHDOL]DomRGRSURGXWR

    3URFHVVRVUHODFLRQDGRVDFOLHQWHV'HWHUPLQDomR GH UHTXLVLWRV UHODFLRQDGRV DRSURGXWR$QiOLVHFUtWLFDGRVUHTXLVLWRVUHODFLRQDGRVDRSURGXWR3ODQHMDPHQWRGRSURMHWRHGHVHQYROYLPHQWR(QWUDGDVGHSURMHWRHGHVHQYROYLPHQWR6DtGDVGHSURMHWRHGHVHQYROYLPHQWR

    $QiOLVHFUtWLFDGHSURMHWRHGHVHQYROYLPHQWR9HULILFDomRGHSURMHWRHGHVHQYROYLPHQWR9DOLGDomRGHSURMHWRHGHVHQYROYLPHQWR&RQWUROH GH DOWHUDo}HV GH SURMHWR HGHVHQYROYLPHQWR3URFHVVRGHDTXLVLomR,QIRUPDo}HVGHDTXLVLomR

    9HULILFDomRGRSURGXWRDGTXLULGR3URGXomRHSUHVWDomRGHVHUYLoR&RQWUROHGHSURGXomRHSUHVWDomRGHVHUYLoR9DOLGDomR GRV SURFHVVRV GH SURGXomR HSUHVWDomRGHVHUYLoR3UHVHUYDomRGHSURGXWR

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    26/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    7DEHOD$&RUUHVSRQGrQFLDHQWUH$%171%5,62H$%171%5,62 FRQWLQXDomR

    $%171%5,62 $%171%5,62

    3UHSDUDomRHUHVSRVWDjHPHUJrQFLDV &RQWUROHGHSURGXWRQmRFRQIRUPH

    9HULILFDomRWLWXORVRPHQWH 0HGLomRDQiOLVHHPHOKRULD

    0RQLWRUDPHQWRHPHGLomR

    &RQWUROHGHHTXLSDPHQWRGHPRQLWRUDPHQWRHPHGLomR*HQHUDOLGDGHV0RQLWRUDPHQWRHPHGLomRGHSURFHVVRV0RQLWRUDPHQWRHPHGLomRGHSURGXWR

    $QiOLVHGHGDGRV$YDOLDomR GR DWHQGLPHQWR D UHTXLVLWRV OHJDLV HRXWURV

    0RQLWRUDPHQWRHPHGLomRGHSURFHVVRV0RQLWRUDPHQWRHPHGLomRGHSURGXWR

    1mR FRQIRUPLGDGH DomR FRUUHWLYD H DomRSUHYHQWLYD

    &RQWUROHGHSURGXWRQmRFRQIRUPH$QiOLVHGHGDGRV$omRFRUUHWLYD$omRSUHYHQWLYD

    &RQWUROHGHUHJLVWURV &RQWUROHGHUHJLVWURV

    $XGLWRULDLQWHUQD $XGLWRULDLQWHUQD

    $QiOLVHSHODDGPLQLVWUDomR

    &RPSURPHWLPHQWRGDGLUHomR$QiOLVHFUtWLFDSHODGLUHomR*HQHUDOLGDGHV(QWUDGDVSDUDDDQiOLVHFUtWLFD6DtGDVGDDQiOLVHFUtWLFD0HOKRULDFRQWtQXD

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    27/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    $QH[R%LQIRUPDWLYR

    $OWHUDo}HVHQWUH$%171%5,62H$%171%5,62

    7DEHOD%$OWHUDo}HVHQWUH$%171%5,62H$%171%5,62

    $%171%5,626HomR1

    3DUiJUDIR)LJXUD7DEHOD1RWD

    $GLFLRQDU$RX5HWLUDU5

    7H[WRHPHQGDGR

    3UHIiFLR 5$ 3UHIiFLR$%17

    3UHIiFLR $ 3UHIiFLR$%17

    3UHIiFLR 5$ 3UHIiFLR$%17

    3UHIiFLR 5 3UHIiFLR$%17

    5 3UHIiFLR$%173UHIiFLR

    $ 3UHIiFLR$%17

    3UHIiFLR 5 3UHIiFLR$%17

    3UHIiFLR 5 3UHIiFLR$%17

    3UHIiFLR $ 3UHIiFLR$%17

    5 2SURMHWRHDLPSOHPHQWDomRGHXPVLVWHPDGHJHVWmRGDTXDOLGDGHGHXPDRUJDQL]DomRVmRLQIOXHQFLDGRVSRUYiULDVQHFHVVLGDGHVREMHWLYRVHVSHFtILFRVSURGXWRVIRUQHFLGRVRVSURFHVVRVXWLOL]DGRVHRWDPDQKRHHVWUXWXUDGDRUJDQL]DomR

    3DUiJUDIR

    )UDVH

    $ 2SURMHWRHDLPSOHPHQWDomRGHXPVLVWHPDGHJHVWmRGDTXDOLGDGHGHXPDRUJDQL]DomRVmRLQIOXHQFLDGRVSRUVHXDPELHQWHGHQHJyFLRDOWHUDo}HVQHVWHDPELHQWHRXULVFRVDVVRFLDGRVFRPHVWHDPELHQWHQHFHVVLGDGHVTXHYDULDPVHXVREMHWLYRVSDUWLFXODUHVSURGXWRVIRUQHFLGRVRVSURFHVVRVXWLOL]DGRVRSRUWHHDHVWUXWXUDGDRUJDQL]DomR

    3DUiJUDIR

    $ (VWD1RUPDSRGHVHUXVDGDSRUSDUWHVLQWHUQDVRXH[WHUQDV

    LQFOXLQGRRUJDQLVPRVGHFHUWLILFDomRSDUDDYDOLDUDFDSDFLGDGHGDRUJDQL]DomRGHDWHQGHUDRVUHTXLVLWRVGRFOLHQWHHVWDWXWiULRVHUHJXODPHQWDUHVDSOLFiYHLVDRSURGXWRHDRVUHTXLVLWRVGDSUySULDRUJDQL]DomR

    3DUiJUDIR

    5$ 3DUDXPDRUJDQL]DomRIXQFLRQDUGHPDQHLUDHILFD]HODWHPTXHLGHQWLILFDUGHWHUPLQDUHJHUHQFLDUGLYHUVDVDWLYLGDGHVLQWHUOLJDGDV8PDDWLYLGDGHRXFRQMXQWRGHDWLYLGDGHVTXHXVDUHFXUVRVHTXHpJHUHQFLDGDGHIRUPDDSRVVLELOLWDUDWUDQVIRUPDomRGHHQWUDGDVHPVDtGDVSRGHVHUFRQVLGHUDGDXPSURFHVVR

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    28/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    7DEHOD%$OWHUDo}HVHQWUH$%171%5,62H$%171%5,62 FRQWLQXDomR

    $%171%5,626HomR1

    3DUiJUDIR)LJXUD7DEHOD1RWD

    $GLFLRQDU$RX5HWLUDU5

    7H[WRHPHQGDGR

    3DUiJUDIR

    $ $DSOLFDomRGHXPVLVWHPDGHSURFHVVRVHPXPDRUJDQL]DomRMXQWRFRPDLGHQWLILFDomRLQWHUDo}HVGHVVHVSURFHVVRVHVXDJHVWmRSDUDSURGX]LURUHVXOWDGRGHVHMDGRSRGHVHUUHIHUHQFLDGDFRPRDDERUGDJHPGHSURFHVVR

    3DUiJUDIR 5$ $VDWXDLVHGLo}HVGDV$V$%171%5,62H$%171%5,62IRUDPGHVHQYROYLGDVFRPRXPSDUFRHUHQWHGHVmRQRUPDVGHVLVWHPDGHJHVWmRGDTXDOLGDGHDVTXDLVIRUDPSURMHWDGDVSDUDVH

    FRPSOHPHQWDUHPPXWXDPHQWHPDVSRGHPWDPEpPVHUXVDGDVLQGHSHQGHQWHPHQWH(PERUDDVGXDVQRUPDVWHQKDPREMHWLYRVGLIHUHQWHVHODVWrPHVWUXWXUDVVLPLODUHVSDUDDX[LOLDUQDVXDDSOLFDomRFRPRXPSDUFRHUHQWH

    1RWD $ 127$4XDQGRGDSXEOLFDomRGHVWD1RUPDD$%171%5,62HQFRQWUDYDVHHPUHYLVmR

    3DUiJUDIR

    5$ (VWD1RUPDIRLDOLQKDGDFRPD1%5,62SDUDDXPHQWDUDFRPSDWLELOLGDGHGDVGXDVQRUPDVHPEHQHItFLRGDFRPXQLGDGHGHXVXiULRV'XUDQWHRGHVHQYROYLPHQWRGHVWD1RUPDDVSUHVFULo}HVGD$%171%5,62IRUDPFRQVLGHUDGDVSDUDDXPHQWDUDFRPSDWLELOLGDGHHQWUHDVGXDVQRUPDVHPEHQHItFLRGDFRPXQLGDGHGHXVXiULRV2$QH[R$PRVWUD

    DFRUUHVSRQGrQFLDHQWUHD$%171%5,62H$%171%5,62

    DE1RWD

    1RYD1RWD

    $$

    5$

    $

    F QHFHVVLWDGHPRQVWUDUVXDFDSDFLGDGHSDUDIRUQHFHUSURGXWRVTXHDWHQGDPGHIRUPDFRQVLVWHQWHDRVUHTXLVLWRVGRFOLHQWHHUHTXLVLWRVHVWDWXWiULRVHUHJXODPHQWDUHVDSOLFiYHLVH

    G SUHWHQGHDXPHQWDUDVDWLVIDomRGRFOLHQWHSRUPHLRGDDSOLFDomRHILFD]GRVLVWHPDLQFOXLQGRSURFHVVRVSDUDPHOKRULDFRQWtQXDGRVLVWHPDHDVVHJXUDUDFRQIRUPLGDGHFRPRVUHTXLVLWRVGRFOLHQWHHRVUHTXLVLWRVHVWDWXWiULRVHUHJXODPHQWDUHVDSOLFiYHLV

    127$1HVWD1RUPDRWHUPRSURGXWRDSOLFD VHDSHQDVSDUDSURGXWRLQWHQFLRQDORXUHTXHULGRSHORFOLHQWH

    127$1HVWD1RUPDRWHUPRSURGXWRDSOLFDVHDSHQDVSDUDSURGXWRSUHWHQGLGRRXUHTXHULGRSRUXPFOLHQWHTXDOTXHUUHVXOWDGRSUHWHQGLGRUHVXOWDQWHGRVSURFHVVRVGHUHDOL]DomRGRSURGXWR127$5HTXLVLWRVHVWDWXWiULRVHUHJXODPHQWDUHVSRGHPVHUH[SUHVVRVFRPRUHTXLVLWRVOHJDLV

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    29/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    7DEHOD%$OWHUDo}HVHQWUH$%171%5,62H$%171%5,62 FRQWLQXDomR

    $%171%5,626HomR1

    3DUiJUDIR)LJXUD7DEHOD1RWD

    $GLFLRQDU$RX5HWLUDU5

    7H[WRHPHQGDGR

    3DUiJUDIR $ 4XDQGRIRUHPHIHWXDGDVH[FOXV}HVDOHJDo}HVGHFRQIRUPLGDGHFRPHVWD1RUPDQmRVHUmRDFHLWiYHLVDQmRVHUTXHDVH[FOXV}HVHVWHMDPOLPLWDGDVDRVUHTXLVLWRVFRQWLGRVQDVHomRHTXHWDLVH[FOXV}HVQmRDIHWHPDFDSDFLGDGHRXUHVSRQVDELOLGDGHGDRUJDQL]DomRGHIRUQHFHUSURGXWRVTXHDWHQGDPDRVUHTXLVLWRVGRVFOLHQWHVHUHTXLVLWRVHVWDWXWiULRVHUHJXODPHQWDUHVDSOLFiYHLV

    $QRUPDUHODFLRQDGDDVHJXLUFRQWpPGLVSRVLo}HVTXHDRVHUHPFLWDGDVQHVWHWH[WRFRQVWLWXHPSUHVFULo}HVSDUDHVWD1RUPD$HGLomRLQGLFDGDHVWDYDHPYLJRUQRPRPHQWRGDSXEOLFDomR&RPRWRGDQRUPDHVWiVXMHLWDDUHYLVmRUHFRPHQGDVHjTXHOHVTXHUHDOL]DPDFRUGRVFRPEDVHQHVWDTXHYHULILTXHPDFRQYHQLrQFLDGHVHXVDUDHGLomRPDLVUHFHQWHGDQRUPDFLWDGDDVHJXLU$$%17SRVVXLDLQIRUPDomRGDVQRUPDVHPYLJRUHPXPGDGRPRPHQWR

    2GRFXPHQWRUHODFLRQDGRDVHJXLUpLQGLVSHQViYHOjDSOLFDomRGHVWD1RUPD3DUDUHIHUrQFLDGDWDGDVRPHQWHDHGLomRFLWDGDpDSOLFiYHO3DUDUHIHUrQFLDQmRGDWDGDDSOLFDVHDVXD~OWLPDHGLomRGRGRFXPHQWRHP

    UHIHUrQFLDLQFOXLQGRTXDLVTXHUHPHQGDV

    3DUiJUDIR

    5$$5$

    $%171%5,626LVWHPDVGHJHVWmRGDTXDOLGDGH)XQGDPHQWRVHYRFDEXOiULR

    3DUiJUDIR 5 2VVHJXLQWHVWHUPRVXVDGRVQHVWD1%5,62SDUDGHVFUHYHUDFDGHLDGHIRUQHFLPHQWRIRUDPDOWHUDGRVSDUDUHIOHWLURYRFDEXOiULRXVDGRDWXDOPHQWH

    IRUQHFHGRU RUJDQL]DomR FOLHQWH

    2WHUPRRUJDQL]DomRVXEVWLWXLRWHUPRIRUQHFHGRUXVDGRQD1%5,62HUHIHUHVHjXQLGDGHSDUDDTXDOHVWD1RUPDVHDSOLFD,JXDOPHQWHRWHUPRIRUQHFHGRUDJRUDVXEVWLWXLRWHUPRVXEFRQWUDWDGR

    D 5$ DLGHQWLILFDUGHWHUPLQDURVSURFHVVRVQHFHVViULRVSDUDRVLVWHPDGHJHVWmRGDTXDOLGDGHHVXDDSOLFDomRSRUWRGDDRUJDQL]DomRYHU

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    30/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    7DEHOD%$OWHUDo}HVHQWUH$%171%5,62H$%171%5,62 FRQWLQXDomR$%171%5,62

    6HomR13DUiJUDIR)LJXUD7DEHOD1RWD

    $GLFLRQDU$RX5HWLUDU5

    7H[WRHPHQGDGR

    H $ H PRQLWRUDUPHGLUTXDQGRDSOLFiYHOHDQDOLVDUHVVHVSURFHVVRVH

    3DUiJUDIR

    $ 4XDQGRXPDRUJDQL]DomRRSWDUSRUDGTXLULUH[WHUQDPHQWHDOJXPSURFHVVRTXHDIHWHDFRQIRUPLGDGHGRSURGXWRHPUHODomRDRVUHTXLVLWRVDRUJDQL]DomRGHYHDVVHJXUDURFRQWUROHGHVVHVSURFHVVRV2WLSRHDH[WHQVmRGRFRQWUROHDVHUDSOLFDGRDHVVHVSURFHVVRVWHUFHLUL]DGRVGHYHPVHUGHILQLGRVGHQWURGRVLVWHPDGHJHVWmRGDTXDOLGDGH

    1RWD 5$ 127$&RQYpPTXH2VSURFHVVRVQHFHVViULRVSDUDRVLVWHPDGHJHVWmRGDTXDOLGDGHDFLPDUHIHUHQFLDGRVLQFOXDPLQFOXHPSURFHVVRVSDUDDWLYLGDGHVGHJHVWmRSURYLVmRGHUHFXUVRVUHDOL]DomRGRSURGXWRHPHGLomRDQiOLVHHPHOKRULD

    127$8PSURFHVVRWHUFHLUL]DGRpLGHQWLILFDGRFRPRDTXHOHQHFHVViULRSDUDRVLVWHPDGHJHVWmRGDTXDOLGDGHGDRUJDQL]DomRSRUpPHVFROKLGRSDUDVHUH[HFXWDGRSRUXPDSDUWHH[WHUQDjRUJDQL]DomR

    1RYDV 1RWDV $

    $

    1RWD$VVHJXUDURFRQWUROHVREUHRVSURFHVVRVWHUFHLUL]DGRVQmRH[LPHDRUJDQL]DomRDUHVSRQVDELOLGDGHGHHVWDUFRQIRUPHFRPWRGRVRVUHTXLVLWRVGRFOLHQWHHVWDWXWiULRVHUHJXODPHQWDUHV2WLSRHDH[WHQVmRGRFRQWUROHDVHUDSOLFDGRDRSURFHVVRWHUFHLUL]DGRSRGHPVHULQIOXHQFLDGRVSRUIDWRUHVWDLVFRPR

    DLPSDFWRSRWHQFLDOGRSURFHVVRWHUFHLUL]DGRVREUHDFDSDFLGDGHGDRUJDQL]DomRGHIRUQHFHUSURGXWRHPFRQIRUPLGDGHFRPRVUHTXLVLWRV

    ERJUDXQRTXDORFRQWUROHSDUDRSURFHVVRp

    FRPSDUWLOKDGR

    FDFDSDFLGDGHGHDWLQJLURFRQWUROHQHFHVViULRSRUPHLRGDDSOLFDomRGH

    F $ FSURFHGLPHQWRVGRFXPHQWDGRVHUHJLVWURVUHTXHULGRVSRUHVWD1RUPD

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    31/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    7DEHOD%$OWHUDo}HVHQWUH$%171%5,62H$%171%5,62 FRQWLQXDomR

    $%171%5,626HomR1

    3DUiJUDIR)LJXUD7DEHOD1RWD

    $GLFLRQDU$RX5HWLUDU5

    7H[WRHPHQGDGR

    G $5 GGRFXPHQWRVQHFHVViULRVLQFOXLQGRUHJLVWURVGHWHUPLQDGRVSHODRUJDQL]DomRFRPRQHFHVViULRVSDUDDVVHJXUDURSODQHMDPHQWRDRSHUDomRHRFRQWUROHHILFD]HVGHVHXVSURFHVVRVH

    H 5 HUHJLVWURVUHTXHULGRVSRUHVWD1RUPDYHU

    1RWD $ 127$2QGHRWHUPRSURFHGLPHQWRGRFXPHQWDGR

    DSDUHFHUQHVWD1RUPDVLJQLILFDTXHRSURFHGLPHQWRpHVWDEHOHFLGRGRFXPHQWDGRLPSOHPHQWDGRHPDQWLGR 8P~QLFRGRFXPHQWRSRGHFREULURVUHTXLVLWRVSDUDXPRXPDLVSURFHGLPHQWRV8PUHTXLVLWRSDUDXPSURFHGLPHQWRGRFXPHQWDGRSRGHVHUFREHUWRSRUPDLVGHXPGRFXPHQWR

    I $ IDVVHJXUDUTXHGRFXPHQWRVGHRULJHPH[WHUQDGHWHUPLQDGRVSHODRUJDQL]DomRFRPRQHFHVViULRVSDUDRSODQHMDPHQWRHRSHUDomRGRVLVWHPDGHJHVWmRGDTXDOLGDGHVHMDPLGHQWLILFDGRVHTXHVXDGLVWULEXLomRVHMDFRQWURODGDH

    3DUiJUDIR 5$ 5HJLVWURVGHYHPVHUHVWDEHOHFLGRVHPDQWLGRVSDUDSURYHUHYLGrQFLDGHFRQIRUPLGDGHFRPUHTXLVLWRVHGDRSHUDomRHILFD]GRVLVWHPDGHJHVWmRGDTXDOLGDGHGHYHPVHUFRQWURODGRV5HJLVWURVGHYHPSHUPDQHFHUOHJtYHLVSURQWDPHQWHLGHQWLILFiYHLVHUHFXSHUiYHLV

    $RUJDQL]DomRGHYHHVWDEHOHFHUXPSURFHGLPHQWRGRFXPHQWDGRSDUDGHILQLURVFRQWUROHVQHFHVViULRVSDUDDLGHQWLILFDomRDUPD]HQDPHQWRSURWHomRUHFXSHUDomRWHPSRGHUHWHQomRHGLVSRVLomRGRVUHJLVWURV

    5HJLVWURVGHYHPSHUPDQHFHUOHJtYHLVSURQWDPHQWHLGHQWLILFiYHLVHUHFXSHUiYHLV

    3DUiJUDIR $ $$OWD'LUHomRGHYHLQGLFDUXPPHPEURGDJHUrQFLDGDRUJDQL]DomRTXHLQGHSHQGHQWHPHQWHGHRXWUDV

    UHVSRQVDELOLGDGHVGHYHWHUUHVSRQVDELOLGDGHHDXWRULGDGHSDUD

    3DUiJUDIR

    1RYD1RWD

    5$

    $

    2SHVVRDOTXHH[HFXWDDWLYLGDGHVTXHDIHWDPDTXDOLGDGHFRQIRUPLGDGHGRSURGXWRGHYHVHUFRPSHWHQWHFRPEDVHHPHGXFDomRWUHLQDPHQWRKDELOLGDGHHH[SHULrQFLDDSURSULDGRV

    127$$FRQIRUPLGDGHFRPRVUHTXLVLWRVGRSURGXWRSRGHVHUDIHWDGDGLUHWDRXLQGLUHWDPHQWHSHORSHVVRDOTXHGHVHPSHQKDTXDOTXHUWDUHIDGHQWURGRVLVWHPDGHJHVWmRGDTXDOLGDGH

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    32/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    7DEHOD%$OWHUDo}HVHQWUH$%171%5,62H$%171%5,62 FRQWLQXDomR$%171%5,62

    6HomR13DUiJUDIR)LJXUD7DEHOD1RWD

    $GLFLRQDU$RX5HWLUDU5

    7H[WRHPHQGDGR

    WLWXOR 5$ &RPSHWrQFLDWUHLQDPHQWRHFRQVFLHQWL]DomRHWUHLQDPHQWR

    DE 5$ DGHWHUPLQDUDFRPSHWrQFLDQHFHVViULDSDUDRSHVVRDOTXHH[HFXWDWUDEDOKRVTXHDIHWDPDTXDOLGDGHGRSURGXWRDFRQIRUPLGDGHFRPRVUHTXLVLWRV GRSURGXWR

    ERQGHDSOLFiYHOIRUQHFHUSURYHUWUHLQDPHQWRRXWRPDU

    RXWUDVDo}HVSDUDVDWLVID]HUDVQHFHVVLGDGHVGHFRPSHWrQFLDDWLQJLUDFRPSHWrQFLDQHFHVViULD

    F $ FVHUYLoRVGHDSRLRWDLVFRPRVLVWHPDVGHWUDQVSRUWHGHFRPXQLFDomRRXGHLQIRUPDomR

    1RYD1RWD $ 127$2WHUPRDPELHQWHGHWUDEDOKRVHUHIHUHjTXHODVFRQGLo}HVVREUHDVTXDLVRWUDEDOKRpH[HFXWDGRLQFOXLQGRIDWRUHVItVLFRVDPELHQWDLVHRXWURVWDLVFRPRUXtGRWHPSHUDWXUDXPLGDGHLOXPLQDomRHFRQGLo}HVPHWHRUROyJLFDV`

    E $ EDQHFHVVLGDGHGHHVWDEHOHFHUSURFHVVRVHGRFXPHQWRVHSURYHUUHFXUVRVHVSHFtILFRVSDUDRSURGXWR

    F $ FDYHULILFDomRYDOLGDomRPRQLWRUDPHQWRPHGLomRLQVSHomRHDWLYLGDGHVGHHQVDLRUHTXHULGRVHVSHFtILFRVSDUDRSURGXWREHPFRPRRVFULWpULRVSDUDDDFHLWDomRGRSURGXWR

    FG

    1RYD1RWD

    5$5$

    $

    FUHTXLVLWRVHVWDWXWiULRVHUHJXODPHQWDUHVUHODFLRQDGRVDSOLFiYHLVDRSURGXWRH

    GTXDLVTXHUUHTXLVLWRVDGLFLRQDLVGHWHUPLQDGRV

    FRQVLGHUDGRVQHFHVViULRVSHODRUJDQL]DomR127$$WLYLGDGHVSyVHQWUHJDLQFOXLSRUH[HPSORDo}HVVREFRQGLo}HVGHJDUDQWLDREULJDo}HVFRQWUDWXDLVWDLVFRPRVHUYLoRVGHPDQXWHQomRHVHUYLoRVVXSOHPHQWDUHVFRPRUHFLFODJHPHGHVFDUWH

    1RYD1RWD $ 127$$QiOLVHFUtWLFDGHSURMHWRHGHVHQYROYLPHQWRYHULILFDomRHYDOLGDomRWrPSURSyVLWRVGLVWLQWRV(VWDVDWLYLGDGHVSRGHPVHUFRQGX]LGDVHUHJLVWUDGDVVHSDUDGDPHQWHRXHPTXDOTXHUFRPELQDomRQDIRUPDDGHTXDGDSDUDRSURGXWRHDRUJDQL]DomR

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    33/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    7DEHOD%$OWHUDo}HVHQWUH$%171%5,62H$%171%5,62 FRQWLQXDomR$%171%5,62

    6HomR13DUiJUDIR)LJXUD7DEHOD1RWD

    $GLFLRQDU$RX5HWLUDU5

    7H[WRHPHQGDGR

    3DUiJUDIR 5$ (VVDV$VHQWUDGDVGHYHPVHUDQDOLVDGDVFULWLFDPHQWHTXDQWRjDGHTXDomR5HTXLVLWRVGHYHPVHUFRPSOHWRVVHPDPELJLGDGHVHQmRFRQIOLWDQWHVHQWUHVL

    3DUiJUDIR 5$ $VVDtGDVGHSURMHWRHGHVHQYROYLPHQWRGHYHPVHUDSUHVHQWDGDVGHXPDIRUPDTXHSRVVLELOLWHHPXPDIRUPDDGHTXDGDSDUDDYHULILFDomRHPUHODomRjVHQWUDGDVGHSURMHWRHGHVHQYROYLPHQWRHGHYHPVHUDSURYDGDVDQWHVGHVHUHPOLEHUDGDV

    1RYD1RWD $ 127$,QIRUPDomRSDUDSURGXomRHSUHVWDomRGHVHUYLoRSRGHLQFOXLUGHWDOKHVSDUDSUHVHUYDomRGRSURGXWR

    G 5$ GDGLVSRQLELOLGDGHHXVRGHGLVSRVLWLYRHTXLSDPHQWRGHPRQLWRUDPHQWRHPHGLomR

    I $ IDLPSOHPHQWDomRGHDWLYLGDGHVGHOLEHUDomRHQWUHJDHGHSyVHQWUHJDGRSURGXWR

    3DUiJUDIR 5$ $RUJDQL]DomRGHYHYDOLGDUTXDLVTXHUSURFHVVRVGHSURGXomRHSUHVWDomRGHVHUYLoRRQGHDVDtGDUHVXOWDQWHQmRSRVVDVHUYHULILFDGDSRUPRQLWRUDPHQWRRXPHGLomRVXEVHTHQWH,VVRLQFOXLTXDLVTXHUSURFHVVRVRQGHDVGHILFLrQFLDVVyILQTXHPDSDUHQWHVGHSRLVTXHRSURGXWRHFRPRXPDFRQVHTrQFLDGHILFLrQFLDVWRUQDPVHDSDUHQWHVVRPHQWHGHSRLVTXHRSURGXWRHVWLYHUHPXVRRXRVHUYLoRWLYHUVLGRHQWUHJXH

    3DUiJUDIR $ $RUJDQL]DomRGHYHLGHQWLILFDUDVLWXDomRGRSURGXWRQRTXHVHUHIHUHDRVUHTXLVLWRVGHPRQLWRUDPHQWRHGHPHGLomRDRORQJRGDUHDOL]DomRGRSURGXWR

    3DUiJUDIR 5$ 4XDQGRDUDVWUHDELOLGDGHIRUXPUHTXLVLWRDRUJDQL]DomRGHYHFRQWURODUHUHJLVWUDUDLGHQWLILFDomR~QLFDGRSURGXWRHPDQWHUUHJLVWURVYHU

    3DUiJUDIR)UDVH1RWD

    5$$

    6HTXDOTXHUSURSULHGDGHGRFOLHQWHIRUSHUGLGDGDQLILFDGDRXFRQVLGHUDGDLQDGHTXDGDSDUDXVRLVVRGHYHVHULQIRUPDGRDRFOLHQWHHGHYHPVHUPDQWLGRVUHJLVWURVDRUJDQL]DomRGHYHLQIRUPDUDRFOLHQWHRIDWRHPDQWHUUHJLVWURVYHU

    127$3URSULHGDGHGRFOLHQWHSRGHLQFOXLUSURSULHGDGHLQWHOHFWXDOHGDGRVSHVVRDLV

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    34/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    7DEHOD%$OWHUDo}HVHQWUH$%171%5,62H$%171%5,62 FRQWLQXDomR

    $%171%5,626HomR1

    3DUiJUDIR)LJXUD7DEHOD1RWD

    $GLFLRQDU$RX5HWLUDU5

    7H[WRHPHQGDGR

    3DUiJUDIR

    5$ $RUJDQL]DomRGHYHSUHVHUYDUDFRQIRUPLGDGHGRRSURGXWRRSURGXWRGXUDQWHSURFHVVRSURFHVVDPHQWRLQWHUQRHHQWUHJDQRGHVWLQRSUHWHQGLGRDILPGHPDQWHUDFRQIRUPLGDGHFRPRVUHTXLVLWRV(VWD&RPRDSOLFiYHOSUHVHUYDomRGHYHLQFOXLULGHQWLILFDomRPDQXVHLRHPEDODJHPDUPD]HQDPHQWRHSURWHomR$3UHVHUYDomRWDPEpPGHYHVHUDSOLFDGDjVSDUWHVFRQVWLWXLQWHVLQWHJUDQWHVGHXPSURGXWR

    7tWXOR 5$ &RQWUROHGHGLVSRVLWLYRVGHPHGLomRHTXLSDPHQWRGHPRQLWRUDPHQWRHPHGLomR

    3DUiJUDIR

    5$ $RUJDQL]DomRGHYHGHWHUPLQDUPRQLWRUDPHQWRHPHGLomRDVHUHPUHDOL]DGRVHRVGLVSRVLWLYRVRHTXLSDPHQWRGHPRQLWRUDPHQWRHPHGLomRQHFHVViULRVSDUDHYLGHQFLDUDIRUQHFHUHYLGrQFLDVGDFRQIRUPLGDGHGRSURGXWRFRPRVUHTXLVLWRVGHWHUPLQDGRVYHU

    D $ DFDOLEUDGRRXYHULILFDGRRXDPERVDLQWHUYDORVHVSHFLILFDGRVRXDQWHVGRXVRFRQWUDSDGU}HVGHPHGLomRUDVWUHiYHLVDSDGU}HVGHPHGLomR

    LQWHUQDFLRQDLVRXQDFLRQDLVTXDQGRHVVHSDGUmRQmRH[LVWLUDEDVHXVDGDSDUDFDOLEUDomRRXYHULILFDomRGHYHVHUUHJLVWUDGDYHU

    F 5$ FLGHQWLILFDGRSDUDSRVVLELOLWDUTXHDVLWXDomRGDFDOLEUDomRVHMDGHWHUPLQDGD

    FWHULGHQWLILFDomRSDUDGHWHUPLQDUVXDVLWXDomRGHFDOLEUDomR

    3DUiJUDIR)UDVH

    1RYRSDUiJUDIRVHP

    PXGDQoDV

    5HJLVWURVGRVUHVXOWDGRVGHFDOLEUDomRHYHULILFDomRGHYHPVHUPDQWLGRVYHU

    1RWD 5$ 127$9HU1%5,62H1%5,62SDUDRULHQWDomR

    127$&RQILUPDomRGDFDSDFLGDGHGRSURJUDPDGRFRPSXWDGRUSDUDDWHQGHUDDSOLFDomRSUHWHQGLGDTXHLQFOXLULDWLSLFDPHQWHVXDYHULILFDomRHJHVWmRGDFRQILJXUDomRSDUDPDQWHUVXDDGHTXDomRDRXVR

    D 5$ DGHPRQVWUDUDFRQIRUPLGDGHGRSURGXWRDRVUHTXLVLWRVGRSURGXWR

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    35/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    7DEHOD%$OWHUDo}HVHQWUH$%171%5,62H$%171%5,62 FRQWLQXDomR$%171%5,62

    6HomR13DUiJUDIR)LJXUD7DEHOD1RWD

    $GLFLRQDU$RX5HWLUDU5

    7H[WRHPHQGDGR

    1RWDQRYD $ 127$0RQLWRUDPHQWRGDSHUFHSomRGRFOLHQWHSRGHLQFOXLUDREWHQomRGHGDGRVGHHQWUDGDGHIRQWHVWDLVFRPRSHVTXLVDVGHVDWLVIDomRGRFOLHQWHGDGRVGRFOLHQWHVREUHDTXDOLGDGHGRVSURGXWRVHQWUHJXHVSHVTXLVDGHRSLQLmRGRVXVXiULRVDQiOLVHGHSHUGDGHQHJyFLRVHORJLRVUHLYLQGLFDo}HVGHJDUDQWLDHUHODWyULRGHUHYHQGHGRU

    1RYRSDUiJUDIR

    $ 8PSURFHGLPHQWRGRFXPHQWDGRGHYHVHUHVWDEHOHFLGRSDUDGHILQLUDVUHVSRQVDELOLGDGHVHRVUHTXLVLWRVSDUDRSODQHMDPHQWRHDH[HFXomRGHDXGLWRULDVHVWDEHOHFHQGRUHJLVWURVHUHODWDQGRUHVXOWDGRV

    3DUiJUDIR 5$ $VUHVSRQVDELOLGDGHVHRVUHTXLVLWRVSDUDSODQHMDPHQWRHSDUDH[HFXomRGHDXGLWRULDVHSDUDUHODWDURVUHVXOWDGRVHPDQXWHQomRGRVUHJLVWURVYHUGHYHPVHUGHILQLGRVHPXPSURFHGLPHQWRGRFXPHQWDGR5HJLVWURVGDVDXGLWRULDVHVHXVUHVXOWDGRVGHYHPVHUPDQWLGRVYHU

    3DUiJUDIR $ 2UHVSRQViYHOSHODJHUrQFLDGDiUHDDVHUDXGLWDGDGHYHDVVHJXUDUTXHTXDLVTXHUFRUUHo}HVHDo}HVFRUUHWLYDVQHFHVViULDVVHMDPDGRWDGDVVHPGHPRUDLQGHYLGDSDUDHOLPLQDUQmRFRQIRUPLGDGHVGHWHFWDGDVHVXDVFDXVDV

    1RWD 5$ 127$9HU1%5,621%5,62H1%5,62SDUDRULHQWDomR9HU$%171%5,62SDUDRULHQWDomR

    3DUiJUDIR)UDVH

    5 4XDQGRRVUHVXOWDGRVSODQHMDGRVQmRVmRDOFDQoDGRVGHYHPVHUHIHWXDGDVDVFRUUHo}HVHH[HFXWDGDVDVDo}HVFRUUHWLYDVFRPRDSURSULDGRSDUDDVVHJXUDUD

    FRQIRUPLGDGHGRSURGXWR

    1RYD1RWD $ 127$$RGHWHUPLQDUPpWRGRVDGHTXDGRVpUHFRPHQGiYHOTXHDRUJDQL]DomRFRQVLGHUHRWLSRHDH[WHQVmRGHPRQLWRUDPHQWRRXPHGLomRDSURSULDGRVSDUDFDGDXPGRVVHXVSURFHVVRVHPUHODomRDRVVHXVLPSDFWRVVREUHDFRQIRUPLGDGHFRPRVUHTXLVLWRVGRSURGXWRHVREUHDHILFiFLDGRVLVWHPDGHJHVWmRGDTXDOLGDGH

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    36/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    7DEHOD%$OWHUDo}HVHQWUH$%171%5,62H$%171%5,62 FRQWLQXDomR

    $%171%5,626HomR1

    3DUiJUDIR)LJXUD7DEHOD1RWD

    $GLFLRQDU$RX5HWLUDU5

    7H[WRHPHQGDGR

    3DUiJUDIR3DUiJUDIR

    3DUiJUDIR

    $

    5$

    5$

    $RUJDQL]DomRGHYHPRQLWRUDUHPHGLUDVFDUDFWHUtVWLFDVGRSURGXWRSDUDYHULILFDUVHRVUHTXLVLWRVGRSURGXWRIRUDPDWHQGLGRV,VVRGHYHVHUUHDOL]DGRHPHVWiJLRVDSURSULDGRVGRSURFHVVRGHUHDOL]DomRGRSURGXWRGHDFRUGRFRPDVSURYLGrQFLDVSODQHMDGDVYHU(YLGrQFLDGHFRQIRUPLGDGHFRPRVFULWpULRVGHDFHLWDomRGHYHVHUPDQWLGD

    (YLGrQFLDGHFRQIRUPLGDGHFRPRVFULWpULRVGHDFHLWDomRGHYHVHUPDQWLGD5HJLVWURVGHYHPLQGLFDUDVSHVVRDV

    DXWRUL]DGDVDOLEHUDURSURGXWR SDUDHQWUHJDDRFOLHQWHYHU

    $OLEHUDomRGRSURGXWRHDHQWUHJDGRVHUYLoRDRFOLHQWHQmRGHYHPSURVVHJXLUDWpTXHWRGDVDVSURYLGrQFLDVSODQHMDGDVYHUWHQKDPVLGRVDWLVIDWRULDPHQWHFRQFOXtGDVDPHQRVTXHDSURYDGRGHRXWUDPDQHLUDSRUXPDDXWRULGDGHSHUWLQHQWHHTXDQGRDSOLFiYHOSHORFOLHQWH

    3DUiJUDIR

    )UDVH

    5$ 2VFRQWUROHVHDVUHVSRQVDELOLGDGHVHDXWRULGDGHVUHODFLRQDGDVSDUDOLGDUFPSURGXWRVQmRFRQIRUPHVGHYHPVHUGHILQLGRVHPXPSURFHGLPHQWRGRFXPHQWDGR

    8PSURFHGLPHQWRGRFXPHQWDGRGHYHVHUHVWDEHOHFLGRVSDUDGHILQLURVFRQWUROHVHDVUHVSRQVDELOLGDGHVHDXWRULGDGHVUHODFLRQDGDVSDUDOLGDUFRPSURGXWRQmRFRQIRUPH

    3DUiJUDIR

    $ 2QGHDSOLFiYHODRUJDQL]DomRGHYHWUDWDURVSURGXWRVQmRFRQIRUPHVSRUXPDRXPDLVGDVVHJXLQWHVIRUPDV

    1RYRG3DUiJUDIR3DUiJUDIR

    3DUiJUDIR

    $0RYHUSDUDSDUiJUDIR0RYHUSDUD

    SDUiJUDIR1RYRG

    GH[HFXomRGHDomRDSURSULDGDDRVHIHLWRVRXHIHLWRVSRWHQFLDLVGDQmRFRQIRUPLGDGHTXDQGRRSURGXWRQmRFRQIRUPHpLGHQWLILFDGRDSyVHQWUHJDRXLQtFLRGRXVRGRSURGXWR

    'HYHPVHUPDQWLGRVUHJLVWURVVREUHDQDWXUH]DGDVQmRFRQIRUPLGDGHVHTXDLVTXHUDo}HVVXEVHTHQWHVH[HFXWDGDVLQFOXLQGRFRQFHVV}HVREWLGDVYHU

    4XDQGRRSURGXWRQmRFRQIRUPHIRUFRUULJLGRHVVHGHYHVHUUHYHULILFDGRSDUDGHPRQVWUDUDFRQIRUPLGDGHFRPRVUHTXLVLWRV

    4XDQGRDQmRFRQIRUPLGDGHGRSURGXWRIRUGHWHFWDGDDSyVDHQWUHJDRXLQtFLRGHVHXXVRDRUJDQL]DomRGHYHWRPDUDVDo}HVDSURSULDGDVHPUHODomRDRVHIHLWRVRXSRWHQFLDLVHIHLWRVGDQmRFRQIRUPLGDGH

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    37/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    7DEHOD%$OWHUDo}HVHQWUH$%171%5,62H$%171%5,62 FRQWLQXDomR

    $%171%5,626HomR1

    3DUiJUDIR)LJXUD7DEHOD1RWD

    $GLFLRQDU$RX5HWLUDU5

    7H[WRHPHQGDGR

    EFG

    5$$$

    EFRQIRUPLGDGHFRPRVUHTXLVLWRVGRSURGXWRYHU

    FFDUDFWHUtVWLFDVHWHQGrQFLDVGRVSURFHVVRVHSURGXWRVLQFOXLQGRRSRUWXQLGDGHVSDUDDomRSUHYHQWLYD YHUHH

    GIRUQHFHGRUHVYHU

    3DUiJUDIR

    5$ $RUJDQL]DomRGHYHH[HFXWDUDo}HVFRUUHWLYDVSDUD

    HOLPLQDUDVFDXVDVGHQmRFRQIRUPLGDGHVGHIRUPDDHYLWDUVXDUHSHWLomR

    I $ I$QiOLVHFUtWLFDGDHILFiFLDGDDomRFRUUHWLYDH[HFXWDGD

    H $ HDQiOLVHFUtWLFDGDHILFiFLDGDDomRSUHYHQWLYDH[HFXWDGD

    $QH[R$ 7RGR 5$ $WXDOL]DGRSDUDUHIOHWLUD$%171%5,62YHUVXVD$%171%5,62

    $QH[R% 7RGR 5$ $WXDOL]DGRSDUDUHIOHWLUD$%171%5,62YHUVXVD$%171%5,62

    %LEOLRJUDILD 5HIHUrQFLDVQRYDVHDOWHUDGDV

    5$ $WXDOL]DGDSDUDUHIOHWLUQRYDQRUPDLQFOXLQGRD$%171%5,62DWXDOPHQWHVREUHYLVmRQRYDVHGLo}HVGHQRUPDVHQRUPDVFDQFHODGDV

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    38/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    127(09$/251250$7,92

    %LEOLRJUDILD

    >@$%171%5,626LVWHPDVGHJHVWmRGDTXDOLGDGH'LUHWUL]HVSDUDPHOKRULDGHGHVHPSHQKR

    >@ ,62 4XDOLW\ PDQDJHPHQW &XVWRPHU VDWLVIDFWLRQ *XLGHOLQHV IRU FRPSODLQWV KDQGLQJ LQRUJDQL]DWLRQV

    >@$%171%5,62*HVWmRGDTXDOLGDGH6DWLVIDomRGHFOLHQWHV'LUHWUL]HVSDUDRWUDWDPHQWRGHUHFODPDo}HVQDVRUJDQL]Do}HV

    >@,624XDOLW\PDQDJHPHQW&XVWRPHUVDWLVIDFWLRQ*XLGHOLQHVIRUGLVSXWHUHVROXWLRQH[WHUQDOWRRUJDQL]DWLRQV

    >@$%171%5,626LVWHPDVGHJHVWmRGDTXDOLGDGH'LUHWUL]HVSDUDSODQRVGDTXDOLGDGH

    >@ $%171%5 ,62 6LVWHPDVGH JHVWmRGD TXDOLGDGH 'LUHWUL]HV SDUD DJHVWmRGD TXDOLGDGHHPHPSUHHQGLPHQWRV

    >@$%171%5,626LVWHPDVGHJHVWmRGDTXDOLGDGH 'LUHWUL]HVSDUDDJHVWmRGHFRQILJXUDomR

    >@ 1%5 ,62 6LVWHPDV GH JHVWmR GH PHGLomR 5HTXLVLWRV SDUD R SURFHVVR GH PHGLomR HHTXLSDPHQWRGHPHGLomR

    >@1%5,62'LUHWUL]HVSDUDDGRFXPHQWDomRGHVLVWHPDGHJHVWmRGDTXDOLGDGH

    >@$%17,6275'LUHWUL]HVSDUDJHVWmRGHDVSHFWRVHFRQ{PLFRVGDTXDOLGDGH

    >@$%171%5,62 *HVWmRGDTXDOLGDGH'LUHWUL]HVSDUDWUHLQDPHQWR

    >@$%17,6275*XLDVGHWpFQLFDVHVWDWtVWLFDVSDUDD$%171%5,62

    >@$%171%5,62'LUHWUL]HVSDUDDVHOHomRGHFRQVXOWRUHVGHVLVWHPDGHJHVWmRGDTXDOLGDGHHXVRGHVHXVVHUYLoRV

    >@$%171%5,626LVWHPDVGHJHVWmRDPELHQWDO(VSHFLILFDomRHGLUHWUL]HVSDUDXVR

    >@$%171%5,62'LUHWUL]HVSDUDDXGLWRULDVGHVLVWHPDGHJHVWmRGDTXDOLGDGHHRXDPELHQWDO

    >@,(&'HSHQGDELOLW\PDQDJHPHQW3DUW'HSHQGDELOLW\PDQDJHPHQWV\VWHPV

    >@,(&'HVLJQUHYLHZ

    >@,62,(&6RIWZDUHHQJLQHHULQJ*XLGHOLQHVIRUWKHDSSOLFDWLRQRI,662WRFRPSXWHUVRIWZDUH

    >@3ULQFtSLRVGHJHVWmRGDTXDOLGDGH ,62

    >@,620DQDJHPHQW6\VWHPV

    $VHUSXEOLFDGD5HYLVmRGD1%5,62

    'LVSRQtYHOQR$%17&%

  • 8/14/2019 Profmec Qual Nbr Iso 9001 2008

    39/39

    $%17&%352-(72'(5(9,62$%171%5,62

    2878%52

    >@5HIHUrQFLDGHZHEVLWHV

    KWWSZZZPRYHWRFE

    KWWSZZZLVRRUJ

    KWWSZZZWFRUJ

    KWWSZZZLVRRUJWFVF

    KWWSZZZLVRRUJWF,62$XGLWLQJ3UDFWLFHV*URXS

    8PD SXEOLFDomR ELPHQVDO TXH IRUQHFH LQIRUPDo}HV FRPSUHHQVLYDV GRV GHVHQYROYLPHQWRV LQWHUQDFLRQDLV UHODWLYRV jVQRUPDVGHVLVWHPDGHJHVWmRGD,62 LQFOXLQRWLFLDVVREUHVXDLPSOHPHQWDomRSRUGLYHUVDVRUJDQL]Do}HVDRUHGRUGRPXQGR'LVSRQtYHOQD6HFUHWDULD&HQWUDOGD,62