-
This project is funded by the European Union CROSS-BORDER
COOPERATION PROGRAMME
Beyond Borders – Introducing Smart Tourism and Sharing
Economy
Profile of Domestic and International Tourists
in the CBC Region
'This publication was produced with the financial support of the
European Union. Its contents are the sole responsibility of
Institute for Research in Environment, Civil Engineering and Energy
and Biologists of Albania and do not necessarily reflect the views
of
the European Union'
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Study on Profile of Domestic and International Tourists in the
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Contents
Executive summary
.........................................................................................................................
4
Introduction
.....................................................................................................................................
5
1. Study objectives
.......................................................................................................................
8
1.1. Research methodology
...................................................................................................
10
2. Literature
review....................................................................................................................
12
2.1. Factors of tourist behavious
...........................................................................................
13
2.2. Consumer Markets Scoreboard and understanding tourist
behavior ............................. 16
3. Results from survey
...............................................................................................................
19
3.1. Socio-demographic characteristics
.................................................................................
19
3.2. Travel style and choice of destination
............................................................................
21
3.3. Tourist experiences during the visit in the CBC region
................................................. 26
3.4. Tourist satisfaction
.........................................................................................................
28
3.5. Consumer markets scoreboard
.......................................................................................
31
4. Tourists profiles
.....................................................................................................................
35
Conclusion and recommendations
................................................................................................
48
References
.....................................................................................................................................
52
Annex 1
.........................................................................................................................................
56
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List of figures:
Figure 1: Objectives of the Study
...................................................................................................
9
Figure 2: Research methodology
..................................................................................................
10
Figure 3: Factors of tourist behavior
...........................................................................................
13
Figure 4: Classification of tourist behavior
.................................................................................
14
Figure 5: Market Performance Indicator
.....................................................................................
17
Figure 6:Choice of destination
......................................................................................................
21
Figure 7: Places of visit during the stay in the CBC region
.......................................................... 22
Figure 8: Selected components in the package
tour......................................................................
23
Figure 9: Selected accommodation places by the respondents
..................................................... 23
Figure 10: Transportation used to destination in the CBC region
................................................ 24
Figure 11: Transportation used within the destination
.................................................................
24
Figure 12: Traveling companion
...................................................................................................
25
Figure 13: Length of stay of respondents
.....................................................................................
25
Figure 14: Tourism activities
........................................................................................................
27
Figure 15: Expenditures during the visit in the CBC region
........................................................ 28
Figure 16: General image of the destinations in the CBC region
................................................. 28
Figure 17: Elements of satisfaction of respondents
......................................................................
29
Figure 18: Suggestions for improvements in the CBC region
...................................................... 30
Figure 19: Main reasons for visit
..................................................................................................
31
Figure 20: Frequency of holiday trips
...........................................................................................
32
Figure 21: Sources of information when planning the visit in the
CBC region ........................... 33
Figure 22: Profile of domestic tourist
...........................................................................................
37
Figure 23: Profile of tourist from Serbia
.......................................................................................
39
Figure 24: Profile of tourist from Turkey
.....................................................................................
41
Figure 25: Profile of tourist from Germany
..................................................................................
43
Figure 26: Profile of tourist from the Netherlands
........................................................................
45
Figure 27: Profile of tourist from Poland
......................................................................................
47
Figure 28: Recommendations for improvement
...........................................................................
51
List of tables:
Table 1: Socio-demographic characteristics of the respondents
................................................... 19
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Study on Profile of Domestic and International Tourists in the
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Executive summary
The study addresses the current demand of tourist services of
domestic and international
tourists in the CBC region and give recommendations to tourist
providers which services should
they offer according to the tourist demand. The results from the
study contribute to the
understanding of the current tourism situation in CBC region in
tourism sector and will give insight
to future trends that can be harnessed by tourist providers.
This study provides information about the potential for
cross-border tourism development
and the factors influencing destination choice, activities
undertaken while on holiday, travel style,
means of communication and sociocultural cohesion in the regions
concerned. Also, profiles of
domestic and international tourist in the CBC Region are
presented, in order to understand the
target market for the online people-to-people platform in the
CBC region as well as possible.
The research methodology includes literature review, survey
design, creating questionnaire
with 30 questions, conducting research and receiving 368
responses from domestic and
international tourists.
Conclusions and recommendations were drafted to answer the
objectives of the study, and
provide useful information for tourist providers and
representatives from public institutions
involved in tourism sector.
According to the analysed factors, 6 profiles of domestic and
international tourists (from
Germany, Poland, The Netherlands, Turkey and Serbia) in the CBC
region are presented.
The results from this study are relevant and can serve as
support to improve the efficiency
of promotion and marketing of the CBC region, having the most
appropriate approach to attract
tourists on long-term bases. The results from this study is
expected to be of interest of people and
organisations active in tourism and travel sector, as well for
representatives of the municipalities,
the ones who make decisions and create policies and strategies
for tourism development.
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Study on Profile of Domestic and International Tourists in the
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Introduction
Tourism is a significant sector for the development of any
country’s economy. The UNWTO
defines tourism as a social, cultural and economic phenomenon
that involves the motion of people
to countries or destinations outside their typical surroundings
for individual or
business/occupational reasons. An increasing number of
destinations worldwide made tourism a
key driver of socio-economic progress through the creation of
jobs and enterprises, export
revenues, and infrastructure development (UNWTO, 2015).
Tourism play an important role in stimulating economic growth by
creating jobs, provide
foreign exchange, enhance technology, produce return on
investment for emerging countries and
improve living standards in different countries (Eadington et
al, 1991)1. Hall et al (2008) indicates
that the tourism industry has the largest value in the world’s
industry and it is a more effective way
in expanding business and increase income than any other sectors
compared. The tourism industry
acts as an invisible export medium that brings in wealth that is
used to toward the contribution of
balancing payment, production, account deficit and
employment.
The tourism industry continues to grow into one of the most
dynamic economic sectors
according to the UNWTO as it acts as a reliable tool for
sustainable job creation. Many studies
have concluded that after several research that tourism does
help in increasing the amount of jobs
(Davis et al, 1988; Tosun, 2002; Weaver & Lawton, 2001).
Tyrrell and Sheldon (1984) discovered
that the creation of jobs was one of the four most frequently
mentioned benefits of tourism.
However, Turner and Sears (2014) stated that the travel and
tourism sector is a leading employment
creator all around the world by employing more than 98 million
people and representing around
3% of total world employment.
The commonly-adopted methodology of satisfaction survey consists
of identifying the most
important attributes and asking tourists to rate them on a
symmetrical one-dimensional scale.
Based on the survey information’s, it is possible to find out
how satisfaction with different
attributes affects a tourist’s overall satisfaction or even
his/her intention to return. The more
1
https://www.ukessays.com/essays/tourism/economic-employment-impacts-tourism-7020.php
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Study on Profile of Domestic and International Tourists in the
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satisfied the customers are, the more likely they are to
repurchase the product/service and to
encourage others to become customers. Today there are many web
portals and forums where
tourists express their opinions, experience and pleasure, and at
the same time read someone else's.
Any experience, whether good or bad, is useful for future
tourists. Knowing all the possibilities on
the Internet, people as part of travel planning take time and
explore someone's experience of the
desired destination for a visit.
Cross-border cooperation in border regions is one of the most
popular subjects in border
research. Increased discussion of national borders and their
significance has followed upon the
remarkable geopolitical changes that have taken place lately and
the meaning of state borders for
tourism, tourism development and cooperation in border regions
has gained more attention in
recent years. Despite the wide interest in the problems of state
borders in political geography,
international relations, sociology, anthropology and many other
disciplines, state borders have not
gained much attention in the literature of tourism. The
theoretical and conceptual foundation for
such research relies much on the works of researchers who has
been studying the relationship
between tourism and borders from various perspectives, including
cross-border cooperation and
planning in border regions2. This research mirrors the fact that
the increasing border permeability
and increased frequency of interregional cooperation in the area
of the European Union (EU), are
manifesting themselves more and more obviously in the form of
common tourism development
strategies and in the building of cross-border tourism
destinations. By this means touristic
production of space is linked with the European spatial planning
and regional development policies
and contributes to the process of giving meaning and identity to
such new cross-border regions. At
the same time, cross-border collaboration in tourism provides a
means of coping with global shifts
and changes in regional cross-border dynamics, as well as
preparing the way for more sustainable
tourism development.
The magnitude of the potential of tourism development in border
regions is immense, since
many of the world’s most popular locations lie close to or
directly on borders. Thanks to the results
2 Prokkola, Eeva-Kaisa (2008). Resources and barriers in tourism
development: cross-border cooperation, regionalization and
destination building at the Finnish-Swedish border. Fennia 186: 1,
pp. 31–46. Helsinki. ISSN 0015-0010.
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and outputs of this project, the creation of new tourist zones
in the cross‐border area, and that
cooperation and collaboration between both parties is
necessary.
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1. Study objectives
To get the relevant information and understand the current
situation regarding toursits
profiles, a survey has been conducted in the CBC region, in the
following municipalities: in North
Macedonia (Debar, Mavrovo-Rostushe, Centar Zupa, Vevcani, Ohrid
and Struga) and in Albania
(Mat, Bulkise, Klos, Diber). The survey looks into internal and
external motives of the tourists,
asking them to evaluate the importance of each one, addressing
the reasons for the visit. Besides,
there are questions about trip-related variables of the tourist,
such as travel arrangements,
accommodation, transportation, etc. The level of satisfaction
after the visit, the visit of the CBC
region, the intention to visit it, and also, return and
recommend the region are other important
items of this survey. Furthermore, the survey was complemented
by questions about
sociodemographic characteristics of the respondents and
characteristics of the stay in the CBC
region.
Thus, main questions of this study are:
1. What are the main motives of tourists that come to visit the
CBC region?;
2. Can they be segmented into specific groups of tourists –
domestic vs. international tourists?;
3. What are specific characteristics of the international
tourists – their habits of travel?;
4. If any, are there any differences among tourists from
different countries regarding their habits,
inner motives to travel, characteristics of their stay
etc.?;
5. Addressing their opinion and suggestions on what can be done
to improve the tourist offer in
the CBC region.
Hence, the study’s aim is to contribute to a better
understanding of tourists in the targeted
CBC region, their profile, and expectations. The importance of
this information cannot be
underestimated, as the efficiency of marketing of the region
depends on a correct approach to
tourists, particularly whether their interests are taken into
consideration or not. The results from
this study are of interest of people and organisations active in
tourism and travel sector, as well for
representatives of the municipalities, the ones who make
decisions and create policies and
strategies for tourism development.
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The Study on Profile of Domestic and International Tourists in
CBC Region provides in-
depth analysis of profiles of domestic and international
tourists in the CBC region and their needs
and satisfaction from the visit. This study will provide
information about the potential for cross-
border tourism development and the factors influencing
destination choice, activities undertaken
while on holiday, travel style, means of communication and
sociocultural cohesion in the regions
concerned. This study creates a detailed and action-driven
profiles of domestic and international
tourist in the CBC Region, in order to understand the target
market for the online people-to-people
platform in the CBC region as well as possible.
The objectives in this Study is analysis of profiles of domestic
and international tourists in the
CBC region. Special focus in the study is analysing tourist
needs and satisfaction in CBC and socio
demographic characteristics - age, occupation, nationality,
travel motivations and expectations,
overall experience, factors influencing destination choice,
activities undertaken while on holiday,
travel style, etc.
This study will provide answers to the questions: What do the
tourists expect from the region?;
What are positive and negative experiences of tour guides,
incoming agencies and tourists?;
Information on planning process when traveling in the CBC
region; etc. By using results of
conducted survey the study gives better understanding of
tourists behaviour:
reasons for going on holiday or short visits,
sources and methods used to plan and book holiday,
•Make comparison between domestic and international tourists
based on their characteristics
•Make tourist profiles based on factors of tourist behaviors,
characteristics, etc.
•Propose improvements in the touris offer in the CBC region
•Analyze the potentials for tourism development in a
cross-border context
Figure 1: Objectives of the Study
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the role of sustainable/environmentally-friendly aspects when
choosing travel destination.
With this study analysis of the factors influencing the behavior
and decision-making of
domestic and international tourists in choosing the CBC region
as a destination is explored. The
study will also address the current demand of tourist services
of domestic and international tourists
in the CBC region and to give recommendation to tourist
providers which services should they
offer according to the tourist demand. The results from the
study contribute to the understanding
of the current tourism situation in CBC region in tourism sector
and will give insight to future
trends that can be harnessed by tourist providers. The
recommendations can be used to propose
measures and changes in the tourist plans in the CBC region.
Also, the study will assist in the
creation of tourist experiences, which can be offered on the
interactive online platform.
Furthermore, this study will suggest topics for further
development of the tourist providers in the
CBC region.
1.1. Research methodology
This study was quantitative in nature and it utilized primary
data obtained in survey with tailor
made research design. On Figure 2, the process of the survey is
presented.
Analysis of currentavailable data
Questionnaire design
Conducting research
Analysis of survey results
Conclusion and recommendations
Figure 2: Research methodology
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First, review of literature was done, exploring surveys done in
similar context and purposes. Then,
survey design started and the questionnaire was designed and
developed aiming to support the
profiling of domestic and international tourists in the CBC
region. In Annex 1 the questionnaire is
presented. The questionnaire has 30 closed and open-ended
questions. It was produced in three
languages: English, Albanian and Macedonian. Some of the closed
questions had were measured
on a 5- point Likert Scale (e.g. from 5= Strongly Agree to 1=
Strongly Disagree; or 5=Very
satisfied to 1=Not at all satisfied). The other closed questions
had option of selection one or several
answers, depending on the question. Demographic information such
as Country of Residence, Age,
Gender, Marital and Family Status, Occupational Status, and
Occupation, were also measured.
Conducting research resulted in activities in the field, where
tourists in the CBC region
were targeted as respondents. The study also used interactive
resources for on-line survey and send
invitations for the survey tourist providers, which distributed
the survey to their guests. The survey
was conducted from July to November 2018 in North Macedonia
(Ohrid, Struga, Vevcani, Debar,
Mavrovo-Rostushe and Centar Zupa) and Albania (Klos, Mat, Diber,
Bulkise). Specifically, the
survey covered 400 respondents from the field and on-line
responses. After data cleaning the not
complete answers, 368 questionnaires were found to be eligible
for analysis.
Analysis of results, conclusions and recommendations. All
gathered information are analysed
using SPSS (statistic software package). Conclusions and
recommendations were drafted to
answer the objectives of the study, and provide useful
information for tourist providers and
representatives from public institutions involved in tourism
sector. After analysis of the results,
profiles of domestic and international tourists are created.
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2. Literature review
Tourism industry is very much affected with the perception the
tourists carry with them
about a destination. If the tourists carry positive perceptions
about the destination, they will be
encouraged to revisit the destination, express their positive
experience and recommend the
destination to other people. If the tourists have negative
impressions from the destination, they
may not only never visit the destination, but also share their
experiences with others and influence
on their decision to visit or not.
Though it is hard to define the boundaries of destination
(Blasco et al., 2016), it could be
defined as a place where a tourist can rest, walk, spend his
time in nature, see historical
monuments, attend festivals, events, taste local cuisine and be
part of unique features of a
destination. Tourism destination should be considered as a
whole, and all its features and parts
should be examined and proposed according to tourists’
needs.
Destination contains a number of key elements that attract
tourists and meet their needs
upon arrival. M. Jansen-Verbeke (1986) categorises elements of
tourism destination into: primary
(activities, physical settings and social/cultural attributes),
secondary (catering and shopping), and
additional elements (accessibility and touristic information).
C. Holloway et al. (2009) state that
there are only three core elements in a successful destination
which achievement in attracting
tourists will rely on upon the quality of those crucial
advantages that they offer them: attractions,
amenities and accessibility. According to L. Moutinho (2005),
these elements are: cost, attractions,
amenities, travel opportunities, travel arrangements and travel
information. All of these elements
and attributes have the same purposes, but in a slightly
different manner, which is to make
destination suitable and available for tourists.
Types of tourism destinations attract tourists to leave their
country of residence. These
sources and gravitational forces are explaining why travelers
choose any particular destination
among others (Vareiro and Ribeiro, 2005). According to C.
Holloway et al. (2009), tourism
destinations could be categorised into cultural, religious,
shopping, gastronomic, other attractions,
events, sports tourism and dark tourism. V. L. Smith (1989)
identifies five different forms of
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tourism which can be related to five various types of tourism
destination: ethnic, cultural,
historical, environmental and recreational tourism destinations.
Moreover, tourists have various
purposes and reasons to travel to a destination and they divide
destination into different types,
which relate to a geographical location, environment and nature
or man-made structures of the
tourism destination.
2.1. Factors of tourist behavious
Different authors state that the understanding of tourist
behaviour and travel motivation is
important for tourism companies in order to create a demand and
help tourists in decision- making.
Consumer behaviour is a difficult research topic, particularly
in the tourism field, where emotional
factors are significant (Swarbrooke and Horner, 2007). In this
study 5 factors are being analysed:
socio-demographic characteristics, travel motivations and
expectations, factors influencing
destination choice, travel style and component and positive and
negative experiences of tourists.
All of these factors influence tourism behaviour and it is
important to understand them, in order to
create tourist offers that are going answer the demand on the
market.
Figure 3: Factors of tourist behavior
Source: Swarbrooke and Horner, 2007
Factors of tourist
behaviour
Travel style and component
Destination choice
Socio-Demographic Charactearis
ticsTravel
motivations and
expectations
Positive and negative
experiences of tourists
Activities On Holiday
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Travel motivations and expectations
According to Gartner (as cited by Pike, 2008) motivation
initiate the decision-making
process. This occurs when a certain need or want cannot be met
at home. Motivations surface when
a tourist wants to satisfy a need or want and this can be seen
as a very important variable in relation
to their travel decisions and the outcome of satisfaction
(Chang, 2007; Correia, Oom do Valle &
Moço, 2006).
A tourist’s motivation is the inner state of a person, or
certain needs and wants of the tourists
that can be considered as one of the most important
psychological influences of tourist behavior.
One of the purposes of this study was to determine the travel
behavior and more specifically
the travel motivations of tourists visiting resorts. Research
was conducted by means of the
distribution of questionnaires, as previously mentioned. The
results indicated that the main travel
motivations are resting and relaxation, enriching and learning
experiences, participation in
recreational activities, personal values and social experiences.
These results indicated similarities
with the findings of previous research studies.
Figure 4: Classification of tourist behavior
Source: Bandaru, R. (2017)
Pre-visit behavior
• Source of information, Motivating factors, Preferable time to
visit, Mode of transportation, etc.
On-site Behavior
• Opinion on food and beverages, Accomodation, Cleaning,
Entertainment, Shopping at destinations, etc.
Post-visit behavior
• Opinion on revisit, Expectations, Learnings, Budget, etc.
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The motivation is closely related to the level of satisfaction
with the service used by tourists.
Any positive experience is conveyed as a motivation for a return
visit to the same region and
especially for the recommendation of the visited location of
their close friends and relatives. Better
advertising than a satisfied customer does not exist. At the
same time, a worse advertisement than
an unsatisfied customer also does not exist.
In our research, we asked the respondents to evaluate the
service in terms of how satisfied
they are from 1 to 5. This is explained in more detail in the
section on the overall experience of
this study. The wants and needs of tourists are often regarded
as travel motivations. Motivation is
something that stimulates interest or causes a person to act in
a certain way.
Factors influencing destination choice
The process of tourist decision-making when selecting a
destination is influenced by
different changeable factors, depending to the influence of
tourist needs and habits, as well as of
the influence of external factors (Djeri et al., 2007). Internal
factors influencing decision-making
include desire for escape, rest, relaxation, prestige, health
and fitness, adventure, and social
interaction, while external factors are based on attractiveness
of the destination, including tangible
resources, and tourist’s perceptions and expectations (Hsu et
al., 2009). Consumer purchasing
processes remains highly influenced by social, cultural,
personal, and psychological factors.
Basically, these factors cannot be controlled by marketers, yet
should be considered.
Travel style and component
In order to analyse the travel style, the survey contained
questions about place of visit, place
of stay, travel companion, type of travel arrangement of tourist
group, package component, tourist
accommodation, transportation used to/within the destination,
length of stay etc.
Positive and negative experiences of tourists
The commonly-adopted methodology of satisfaction survey consists
of identifying the most
important attributes and asking tourists to rate them on a
symmetrical one-dimensional scale.
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Based on the survey information’s, it is possible to find out
how satisfaction with different
attributes affects a tourist’s overall satisfaction or even
his/her intention to return.
Results of this research have shown that satisfaction,
quality/performance, and different
other variables are good predictors of customers intended
loyalty. The more satisfied the customers
are, the more likely they are to repurchase the product/service
and to encourage others to become
customers. In order to retain customers, organizations must seek
to satisfy them, but a further
objective must be to establish customer loyalty.
Today there are many web portals and forums where tourists
express their opinions,
experience and pleasure, and at the same time read someone
else's. Any experience, whether good
or bad, is useful for future tourists. Knowing all the
possibilities on the Internet, people as part of
travel planning take time and explore someone's experience of
the desired destination for a visit.
Therefore, these reviews of the services that were offered by
the tourist service providers are
important for the development of business and tourism
comprehensively.
2.2. Consumer Markets Scoreboard and understanding tourist
behavior
The Consumer Markets Scoreboard is the main tool for identifying
potentially
underperforming sectors in the single market. In a second stage,
the markets that appear to be
underperforming are analyzed in depth in order to gain a better
insight into the problems and
identify measures that can be taken to address them.
The Consumer Markets Scoreboards monitor how consumers in the
EU, Iceland and
Norway assess the performance of key markets for consumer goods
and services. Market
performance is assessed through five components:
‘comparability’, ‘trust’, ‘problems &
detriment’, ‘expectations’ and ‘choice’. The consumer experience
is also monitored through
questions on complaints and switching (in selected markets).
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The main source of statistical data for the Scoreboards is the
Market Monitoring Survey.
3The Market Monitoring Survey is a survey on consumers’
experiences and perceptions on the
functioning of consumer markets in all the EU countries, Iceland
and Norway. The survey is
carried out among consumers who recently purchased goods or
services in the assessed markets.
The 2018 Scoreboard edition is based on the survey carried out
in 2017.
The Market Performance Indicator (MPI) is a composite index
based on the results of survey
questions on the five key aspects of consumer experience:
1) Comparability - How easy/difficult is it to compare
offers?
2) Trust - Do consumers trust that retailers/suppliers comply
with consumer laws?
3) Problems & Detriment - Proportion of consumers who
encountered problems and extent
of harm (including but not limited to financial loss)
4) Expectations - Does a given market live up to consumers’
expectations?
5) Choice - Are consumers satisfied with the number of
retailers/suppliers on the market?
Figure 5: Market Performance Indicator
Source:
https://ec.europa.eu/info/publications/consumer-markets-scoreboard_en
3
https://ec.europa.eu/info/publications/consumer-markets-scoreboard_en
MPI
Comparability
Trust
Problems & Detriment
Expectations
Choice
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Guided by the Consumer Market Scoreboard example we tried to
take in account the five key
aspects of consumer experience in our survey questions in order
better to understand the behavior
and needs of tourists.
Understanding tourist behaviour
Understanding relationships between future behavioral intentions
and its antecedents allow
tourism operators to manipulate their tourism product offers to
optimize customer satisfaction, and
improve marketing efforts. The Consumer Markets Scoreboard and
understanding tourist
behaviour can be analysed through:
Reasons for going on holiday or short visits
Reasons for returning to the same place for holidays
Sources and methods used to plan and book holiday
Familiarity, utilization and opportunities
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3. Results from survey
3.1. Socio-demographic characteristics
The main socio-demographic characteristics in the survey were
age, gender, their gender, age,
marital and family status, employment status, profession and
country of residence of the
respondents.
Table 1: Socio-demographic characteristics of the
respondents
Variable Possible answer Distribution of answers
Age
18 or less 5 %
19-30 26 %
31-40 19 %
41-50 18 %
51-60 13 %
61-70 14 %
71 or older 5 %
Gender female 42 %
male 58 %
Marital and
family status
Single 30 %
Married 45 %
Divorced/separated 6 %
Widow/widower 6 %
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Family with small children 9 %
Family with teenager(s) 4 %
Employment
status
Employed 48 %
Self-employed 11 %
Unemployed 10 %
Retired 19 %
Student 12 %
Three age groups (from 18 to 50) accounted for 63% of the total
tourists surveyed. The
age representation in the sample, as seen from the results, is
from all age groups.
The analysis of the survey results showed that almost 60% of the
interviewed respondents
are employed. Significant percent of the respondents are
retired, and now active in touristic
experiences.
The marital and family status is very important factor which
influencing destination choice
because there is a difference in the needs, behaviour,
priorities and general travel style. The
results from our survey shown that 30 % of the respondents are
single, 45 % are married.
Country of origin of respondents: Respondents in the survey are
from many different
countries. Significant number of the respondents are domestic
tourist from the CBC region
(38%). Other countries of origin of respondents are: Austria,
Australia, USA, UK,
Belgium, Bulgaria, Germany, Greece, Denmark, Estonia, Israel,
Italy, Canada, Kosovo,
Lithuania, Poland, Romania, Russia, Serbia, Slovenia, Turkey,
France, The Netherlands,
Croatia, Czech, Sweden and Spain.
Profession of the respondents: The most common answers for the
profession of the
respondents are: Administration, Doctor, Businessman, Economist,
Lawyer, Professor,
Nurse, Marketing Manager, Mechanic, Cooker, Engineer, Dentist,
Pharmacist, Factory
Worker, Driver, Teacher, Biologist, Journalist, Translator,
Hairdresser, Computer
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Study on Profile of Domestic and International Tourists in the
CBC Region
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Scientist, Freelancer, Actor, Nurse, Sociologist, Photographer,
Writer, Singer, Student,
Mechanical Engineer.
3.2. Travel style and choice of destination
Respondents answered the question of first choice of
destination, as well other places they visited
while in the CBC region. Also, to understand other aspect of
their travel behaviour, trip related
variables were assessed. Most preferred destinations in the CBC
region are shown in the Figure
bellow.
Most preferred places for first choice of destination in the CBC
region are Ohrid and Struga.
The respondents were asked to identify the places they also
visited during their stay. Their answers
are presented in the Figure 7 bellow.
Figure 6:Choice of destination
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Study on Profile of Domestic and International Tourists in the
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When asked about travel arrangements, 36 % of the respondents
answered they use offered
package tours when visited the CBC region, and 64 % of the
respondents arranged individually
their visit. Theory and practice show that independent
traveller, who makes his or her own travel
arrangements, tends to visit more places, and as a result to
undertake more activities, compared to
the packaged tourist. This information is relevant for the
on-line platform and next project
activities.
Respondents who use package tour, answered that the package
component in most cases includes
the following: Accommodation – 32% and Food and beverages – 26%.
Other answers are
presented in the Figure 8.
Figure 7: Places of visit during the stay in the CBC region
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Study on Profile of Domestic and International Tourists in the
CBC Region
23
Selected accommodation by the respondents are presented in
Figure 9. Most common choice are
hotels, resorts, motel and hostels. Also, significant percent of
respondents selected house of a
friend or relative as place to accommodate while visiting the
CBC region.
Figure 9: Selected accommodation places by the respondents
Figure 8: Selected components in the package tour
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Study on Profile of Domestic and International Tourists in the
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Transportation used to reach the destination in the CBC region
are presented in Figure 10.
Figure 10: Transportation used to destination in the CBC
region
Most used means of transportation are car and bus. Significant
part of the respondents arrived by
plane in the country. Additionally, they answered what is the
means of transportation within the
destination. Results are presented in the following Figure.
Figure 11: Transportation used within the destination
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Study on Profile of Domestic and International Tourists in the
CBC Region
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Important aspect when profiling tourists is who their traveling
companion is. Different answers
were offered to the respondents. On the following Figure their
answers are presented.
Figure 12: Traveling companion
Tourist providers find this information quite relevant.
According to the traveling style and
traveling companion, specific tourist offer can be created.
Also, another important aspect is the length of stay of tourists
in the destination. On Figure 13
results from the respondents’ answers are presented.
Figure 13: Length of stay of respondents
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Study on Profile of Domestic and International Tourists in the
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Destinations in the CBC region can be visited as a short stay,
during the weekend, or as full holiday
stay (from 7 to more than 14 days). Again, this information is
relevant for the tourist providers,
when dimensioning their tourist services and products.
3.3. Tourist experiences during the visit in the CBC region
Activities undertaken while on holiday
A tourist attraction is a place of interest where tourists
visit, typically for its inherent or an exhibited
natural or cultural value, historical significance, natural or
built beauty, offering leisure and
amusement. Each tourist attraction offers its own specific
activities that characterize it. Tourists
during their vacations participate in a variety of activities so
in terms of that in the survey
respondents were asked to indicate the activities they undertook
during their visit in CBC Region
out of a range of 18 proposed activities:
Experiencing local food
Sightseeing in the city
Visiting historical sites
Cultural heritage sights
Visiting museum/art gallery
Art and cultural program
Visiting national park
Wildlife viewing
Hiking/trekking
Biking
Climbing
Enjoying water sport/swimming/ sunbathing
Playing sports
Enjoying night life
Visiting villages
Attending traditional cultural performance
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Study on Profile of Domestic and International Tourists in the
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Getting health treatments
Shopping
The results are presented in the figure bellow.
Figure 14: Tourism activities
According it the most popular activities are Sightseeing in the
city (65 %) and experiencing local
food (70 %), as well as visiting historical sites (58,61%).
Also, very popular are Cultural heritage
sights (39.17%), Enjoying water sport/swimming/sunbathing
(36.67%) and Visiting villages
(36.67%).
Related with the activities are most common costs. According the
results presented in the
figure bellow most common cost for the tourist are:
Transportation (plane ticket, bus ticket, taxi,
etc.), Food (not in restaurants), Restaurants, cafes and
Accommodation.
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Study on Profile of Domestic and International Tourists in the
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Figure 15: Expenditures during the visit in the CBC region
3.4. Tourist satisfaction
General impression of the respondents was assessed with the
following questions: What is the
general image of the destinations in the CBC region and rating
elements of satisfaction from their
stay. In Figure 16 the answers from reflecting the general image
of the respondents is presented.
Figure 16: General image of the destinations in the CBC
region
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Study on Profile of Domestic and International Tourists in the
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Possible answers when assessing the general image were from 1=I
completely disagree, to 5= I
completely agree. Lowest rating respondents gave to the
statement regarding the respect of the
natural environment in the CBC region.
Respondents expressed their satisfaction from their stay in the
CBC region and experiences they
had, rating them choosing score from 1=Not at all satisfied to
5=Very satisfied.
Figure 17: Elements of satisfaction of respondents
Respondents expressed higher scores and their satisfaction for
the following elements:
unspoiled nature, climate conditions, opportunity for rest and
friendliness of the local people, and
diversity of cultural/historical attractions.
Suggestions for improving the tourism offers in the CBC
region
In order to understand the needs of tourists, improving the
services provided by tourism
providers and the situation with tourism in general, at the end
of the interview the respondents
were asked to make suggestions for what tourist providers and
local community can do to improve
the tourist offer. The main areas of concern were the
improvement of the infrastructure,
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Study on Profile of Domestic and International Tourists in the
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environment protection and better promotion and marketing
online. Distribution of the answers
are presented in the following Figure.
Figure 18: Suggestions for improvements in the CBC region
These suggestions are valuable feedback from tourists, and
should be taken in consideration when
creating tourist plans and programs, as well as products and
services.
Some of the suggestions respondents recommended are:
Better presentation and promotion of the beauties of the
region
Greater online presence
Better conditions for disabled people
Better infrastructure, hygiene, standardization, access roads,
parking
To improve the quality of services
To close down the gambling houses
When promoting a destination for the sake of its natural beauty,
it should not have the
slightest rubbish. Benches, bridges, fences and garbage bins
should be regularly
maintained.
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Study on Profile of Domestic and International Tourists in the
CBC Region
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3.5. Consumer markets scoreboard
Consumer behaviour concentrates on how people formulate
decisions to spend their accessible
assets (time, money, effort) on buying things. The questions
that are asked in the survey are
presented in 3 groups:
Reasons for going on holiday or short visits
Sources and methods used to plan and book holiday
Familiarity, utilization and opportunities
Reasons for going on holiday or short visits
Most of the tourist answered that the main reason is rest and
relaxation, visiting relatives and
friends or having fun. The results are presented at the figure
bellow.
Figure 19: Main reasons for visit Relevant information when
profiling tourist is the frequency of their traveling
experiences.
The results are presented at the figure bellow. From it, we can
see that 50% of the respondents go
on holiday once in a year and 35% go several times (2-4 times)
in a year.
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Study on Profile of Domestic and International Tourists in the
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Figure 20: Frequency of holiday trips
On the question: What is the reason why you decided to visit the
region, not another tourist
destination, the responses are the following:
• The CBC region is picturesque and has a lot to offer with its
cultural heritage and natural
beauties
• Easy availability and cheap prices
• Lovely nature, a good place to relax with clean air
• Availability, possibility for longer rest
• Vividness, cultural heritage, natural beauties
• Seminar/Conference/Business trip
• Visiting relatives/friends
When asked is this your first visit to this tourist destination,
53% answered NO, while
46.8% answered YES, this is their first visit to the region.
Sources and methods used to plan and book holiday
There are many online tools and apps around these days that
allow you to put together an
itinerary that all work great. In the survey we investigated the
Sources of information for traveling
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Study on Profile of Domestic and International Tourists in the
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when tourist organising the trip. Most of the respondents
answered that they already knew about
it (40%) in a sense that they knew already the place and all
information about it, 32% asked Friends
and Relatives about information and only 14% got information
from travel agent. Other
respondents used Magazine/Newspapers, Electronic media (TV,
internet), Books and guides,
Tourism fair and other. The results are presented in the figure
bellow.
Figure 21: Sources of information when planning the visit in the
CBC region
The result on the question “if tourists knew about the cross
border offers, would they use
the opportunity for a daily visit to the CBC neighbor country”
are 58% Yes and 42% No. This
result is very useful because on one hand there is the basis for
the development of cross-border
tourist offers and interest among tourists, on the other hand
tells us that tourism operators and all
tourist developers have to work on poor public awareness. To
achieve sustainability – particularly
in an open border environment – tourism developers have to
recognize both external and internal
catalysts for tourism in a destination, which in the context of
border regions means that when
planning tourism there has to be an awareness of the
circumstances and environment in the
neighboring countries.
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Study on Profile of Domestic and International Tourists in the
CBC Region
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Familiarity, utilization and opportunities
In this survey the cross‐border activities in tourism from the
consumer behavior perspective
were analysed. This is done by assessing the familiarity of
tourists with cross-border tourist offers,
their willingness for utilization and recommendation the area to
friends and relatives in order to
develop and promote these services with universal
accessibility.
On the question: Did you visit the CBC neighbor country during
your stay?, most of the
respondents (81,94%) said that did not visit it.
The respondents who answered yes (18,06%) and visited CBC
neighbour country, on the question:
What place did you visit?, specified where did they went:
Podgradec, Saranda, Struga, Ohrid,
Debar, Duras, Vlora, Shengin, Shkodra, Tirana, Korcha, Elbasan,
and Vechan. On the question:
What services/activities did you use there?, the most common
answers were:
Food and shopping
Visiting beaches
Sightseeing of the City, the Lake
Stroll through historic landmarks
Massage, Pedicure, Manicure.
To analyze the familiarity of tourists with cross-border tourist
offers, their willingness for
utilization and recommendation the area to friends and relatives
we asked the tourists: How did
you find out about the possibility of using these activities?
The results were: I already knew of it -
38,81%, Friends and relatives - 22,39%, Travel agents - 11,94%,
Promotional material-13,43%,
Electronic media (TV, internet) - 10,45%.
This indicates us that when people are good informed and
recommendations given by
friends and relatives are very important for the development of
tourism. The small representation
in promotional material and electronic media of such
cross-border tourist offers must be changed
in order to develop the cross-border region into a well-known
and sustainable tourist destination.
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Study on Profile of Domestic and International Tourists in the
CBC Region
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4. Tourists profiles
In this section, profiles of domestic and international tourists
in the CBC region are presented.
According to the analysed factors, we identified six different
groups. The most significant details,
which identify their profiles, are presented in organization
chart below. In the presentation of each
profile, selection of the following attributes is done:
- Choice of destination,
- Places in the CBC region visited while the stay,
- Travel arrangements,
- Main reason for visiting the CBC region,
- Undertaken touristic activities,
- Type of transportation used within the destination,
- Cross-border experience,
- Willingness to visit the cross border region and explore both
countries,
- Suggestions for improvement in the CBC region and tourism
sector.
Bellow, several tourist profiles are presented:
domestic tourist,
tourist from Serbia,
tourist from Turkey,
tourist from Germany,
tourist from Netherlands, and
tourist from Poland.
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Study on Profile of Domestic and International Tourists in the
CBC Region
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Study on Profile of Domestic and International Tourists in the
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Figure 22: Profile of domestic tourist
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Study on Profile of Domestic and International Tourists in the
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Study on Profile of Domestic and International Tourists in the
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Figure 23: Profile of tourist from Serbia
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Study on Profile of Domestic and International Tourists in the
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Figure 24: Profile of tourist from Turkey
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Study on Profile of Domestic and International Tourists in the
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Study on Profile of Domestic and International Tourists in the
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Figure 25: Profile of tourist from Germany
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Study on Profile of Domestic and International Tourists in the
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Study on Profile of Domestic and International Tourists in the
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Figure 26: Profile of tourist from the Netherlands
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Study on Profile of Domestic and International Tourists in the
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Figure 27: Profile of tourist from Poland
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Study on Profile of Domestic and International Tourists in the
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Conclusion and recommendations
The Study on Profile of Domestic and International Tourists in
the CBC Region aims to
contribute to a better understanding of tourists in the targeted
CBC region, in the following
municipalities: in North Macedonia (Debar, Mavrovo-Rostushe,
Centar Zupa, Vevcani, Ohrid and
Struga) and in Albania (Mat, Bulkise, Klos, Diber). With the
survey conducted relevant
information were obtained and better understanding of the
current situation regarding toursits
profiles. The objectives of the Study are to make comparison
between domestic and international
tourists, create their profiles, based on preferences and
behavior. Additionally, suggestions for
improvement in the touristic offer and potential for better
cross border cooperation is given based
on the results of the survey. The recommendations can be used to
propose measures and changes
in the tourist plans in the CBC region. Also, the study will
assist in the creation of tourist
experiences, which can be offered on the interactive online
platform. Furthermore, this study will
suggest topics for further development of the tourist providers
in the CBC region.
The research methodology included literature review, survey
design, creating
questionnaire with 30 questions, conducting research and
receiving 368 responses from domestic
and international tourists. Conclusions and recommendations were
drafted to answer the objectives
of the study, and provide useful information for tourist
providers and representatives from public
institutions involved in tourism sector. After analysis of the
results, profiles of 6 domestic and
international tourists are created. This information is relevant
for the on-line platform and next
project activities.
Some of the results and conclusions are:
Three age groups (from 18 to 50) accounted for 63% of the total
tourists surveyed.
Almost 60% of the interviewed respondents are employed.
Significant percent of the
respondents are retired, and now active in touristic
experiences.
The marital and family status of the respondents was assessed,
and 30 % of the respondents
are single, 45 % are married.
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Study on Profile of Domestic and International Tourists in the
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49
36 % of the respondents use offered package tours when visited
the CBC region, and 64 %
of the respondents arranged individually their visit.
Destinations in the CBC region can be visited as a short stay,
during the weekend, or as
full holiday stay (from 7 to more than 14 days).
Most popular activities are sightseeing in the city,
experiencing local food, visiting
historical sites, cultural heritage sights, enjoying water
sport, sunbathing, and visiting
villages.
The domestic and international tourists generally have positive
image of the destinations
in the CBC region. They gave lowest rating to the statement
regarding the respect of the
natural environment in the CBC region.
Most of the tourist answered that the main reason is rest and
relaxation, visiting relatives
and friends or having fun.
Most of the respondents answered that they already knew about it
(40%) in a sense that
they knew already the place and all information about it, 32%
asked Friends and Relatives
about information and only 14% got information from travel
agent.
Also, respondents expressed higher scores and their satisfaction
for the following elements:
unspoiled nature, climate conditions, opportunity for rest and
friendliness of the local
people, and diversity of cultural/historical attractions.
Some of the suggestions respondents recommended are: better
presentation and promotion
of the beauties of the region, greater online presence, better
conditions for disabled people,
better infrastructure, hygiene, standardization, access roads,
parking. In addition,
suggestions were made regarding improving the quality of
services, not efficient waste
management, not sustainable products and services.
Even though most of the respondents don’t have experiences in
exploring the CBC region
in both countries, they expressed willingness to visit new
places. This result is very useful because
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Study on Profile of Domestic and International Tourists in the
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50
on one hand there is the basis for the development of
cross-border tourist offers and interest among
tourists, on the other hand tells us that tourism operators and
all tourist developers have to work
on better public awareness. To achieve sustainability –
particularly in an open border environment
– tourism developers have to recognize both external and
internal catalysts for tourism in a
destination, which in the context of border regions means that
when planning tourism there has to
be an awareness of the circumstances and environment in the
neighboring countries.
Sources of information that usually tourists use are promotional
materials and travel agents,
but also, relaying their decision of choice of destination is
the word and advice of friends and real
people. This indicates us that when people are good informed and
recommendations given by
friends and relatives are very important for the development of
tourism. The small representation
in promotional material and electronic media of such
cross-border tourist offers must be changed
in order to develop the cross-border region into a well-known
and sustainable tourist destination.
In the sense, the on-platform should use testimonials of people
who used the services to spread the
satisfaction, and invite new people from their communities to
engage.
According to the analysed factors, 6 profiles of domestic and
international tourists (from
Germany, Poland, The Netherlands, Turkey and Serbia) in the CBC
region are presented. In the
presentation of each profile, selection of the several
attributes is done, such as, choice of
destination, places in the CBC region visited while the stay,
travel arrangements, reasons for
visiting the CBC region, touristic activities, means of
transportation, cross-border experience, as
well as willingness to visit the cross border region and explore
both countries, concluding with
suggestions for improvement in the CBC region and tourism
sector.
Recommendations for improvement in tourism in the CBC region
given by domestic and
international tourists are presented in the Figure bellow.
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Study on Profile of Domestic and International Tourists in the
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51
The results from this study are relevant and can serve as
support to improve the efficiency
of promotion and marketing of the CBC region, having the most
appropriate approach to attract
tourists on long-term bases. The results from this study is
expected to be of interest of people and
organisations active in tourism and travel sector, as well for
representatives of the municipalities,
the ones who make decisions and create policies and strategies
for tourism development.
Make tourist offer more available online
Improving the quality of promotional
materials
Development and active supply of eco-tourism,
alternative tourism and other forms of tourism that would be
recognizable for
the region
Better promotion of local products
Development and offer of unique local tourist offers
Figure 28: Recommendations for improvement
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Study on Profile of Domestic and International Tourists in the
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Cross-border Co-operation Programme 2007-2013 Approved
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71. http://www.audiencedialogue.net/kya4a.html
72. THE ENVIRONMENTAL IMPACT OF TOURIST ACTIVITIES PERFORMED IN
THE SPA RESORTS OF VÂLCEA SUBCARPATHIANS , University of
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74. Seyidov, Javid, and Roma Adomaitienė. "FACTOrS iNFlUENCiNG
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enrichId=rgreq-c8f71d13d5e3021ddf0819fb18b0b325-
XXX&enrichSource=Y292ZXJQYWdlOzMxNjczODA0NjtBUzo0OTE2MDAwND
U0NDkyMTZAMTQ5NDIxNzk5MjE3Ng%3D%3D&el=1_x_2&_esc=publicationC
overPdf
76. A Comparison Study Between Domestic and International Rural
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https://www.researchgate.net/publication/316738046_Penang_Tourist_Survey_2016?enrichId=rgreq-c8f71d13d5e3021ddf0819fb18b0b325-XXX&enrichSource=Y292ZXJQYWdlOzMxNjczODA0NjtBUzo0OTE2MDAwNDU0NDkyMTZAMTQ5NDIxNzk5MjE3Ng%3D%3D&el=1_x_2&_esc=publicationCoverPdfhttps://www.researchgate.net/publication/316738046_Penang_Tourist_Survey_2016?enrichId=rgreq-c8f71d13d5e3021ddf0819fb18b0b325-XXX&enrichSource=Y292ZXJQYWdlOzMxNjczODA0NjtBUzo0OTE2MDAwNDU0NDkyMTZAMTQ5NDIxNzk5MjE3Ng%3D%3D&el=1_x_2&_esc=publicationCoverPdfhttps://www.researchgate.net/publication/316738046_Penang_Tourist_Survey_2016?enrichId=rgreq-c8f71d13d5e3021ddf0819fb18b0b325-XXX&enrichSource=Y292ZXJQYWdlOzMxNjczODA0NjtBUzo0OTE2MDAwNDU0NDkyMTZAMTQ5NDIxNzk5MjE3Ng%3D%3D&el=1_x_2&_esc=publicationCoverPdfhttps://www.researchgate.net/publication/316738046_Penang_Tourist_Survey_2016?enrichId=rgreq-c8f71d13d5e3021ddf0819fb18b0b325-XXX&enrichSource=Y292ZXJQYWdlOzMxNjczODA0NjtBUzo0OTE2MDAwNDU0NDkyMTZAMTQ5NDIxNzk5MjE3Ng%3D%3D&el=1_x_2&_esc=publicationCoverPdfhttps://www.researchgate.net/publication/316738046_Penang_Tourist_Survey_2016?enrichId=rgreq-c8f71d13d5e3021ddf0819fb18b0b325-XXX&enrichSource=Y292ZXJQYWdlOzMxNjczODA0NjtBUzo0OTE2MDAwNDU0NDkyMTZAMTQ5NDIxNzk5MjE3Ng%3D%3D&el=1_x_2&_esc=publicationCoverPdf
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Annex 1
Questionnaire for profiling tourists that visited Macedonia and
a prerequisite for
selecting a tourist destination
Dear Sir or Madam! Good morning/afternoon and welcome to our
tourist destination. We are
pleased that you decided to stay here. If you have spent at
least one night at our destination we
kindly ask you to participate in a survey which will help us
make your future stay here even more
pleasant. The interview will take about 10-15 minutes and is
conducted anonymously.
The results of this survey will contribute to the successful
preparation of " Study on profile of
domestic and international tourists in CBC – Macedonia and
Albania and their needs and
satisfaction". This research is part of the IPA component for
cross-border cooperation between the
Republic of Macedonia and the Republic of Albania titled "
Beyond Borders –Introducing Smart
Tourism and Sharing Economy "
Thank you in advance!
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Study on Profile of Domestic and International Tourists in the
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57
I. Comparison between domestic and international tourists based
on socio- demographic characteristics
1. Please, name your country of origin:
___________________________
2. Please, select your place of stay during your visit: a. Ohrid
b. Struga c. Vevcani d. Debar e. Centar Zupa f. Mavrovo I
Rostushe
3. Please, select which places you visited during your stay: a.
Ohrid b. Struga c. Vevcani d. Debar e. Centar Zupa f. Mavrovo I
Rostushe g. Other ______________________
4. Gender a) Male b) Female
5. Age group a) 18 or less b) 19 - 30 c) 31 - 40 d) 41 - 50 e)
51 - 60 f) 61 - 70 g) 71 or older
6. Marital and Family status h) Single i) Married j)
Divorced/separated k) Widow / widower l) Family with small children
m) Family with teenager/s
7. What is your employment status? a) Employed b) Self-employed
c) Unemployed
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Study on Profile of Domestic and International Tourists in the
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58
d) Retired / renter e) Student f) Other, what:
______________________________
8. What is your
occupation?_______________________________________________________
Comparison between domestic and international tourists based on
trip related variables
9. What are the main reasons for your visit to this tourist
destination? (mark the appropriate answer)
a) Rest and relaxation b) Visiting relatives and friends c)
Business reasons d) Attending a conference, congress, seminar, and
other forms of educations e) Culture f) Fun g) Sports and
recreation h) Health i) Religious reasons j) Other, what :
___________________________________
10. Travel companion a) Friend(s) b) Family/relative(s) c)
Spouse/partner d) Alone e) Business associate/colleague(s) f)
Lecturer/teacher g) Other traveler met along the way h) Student
11. Travel arrangement of tourist group a) Independent travel
(Please continue with question 13) b) package tour (Please continue
with question 12 )
12. Package component a) Accommodation b) Air fair c) Food and
beverages d) Rental vehicle e) Commercial guided tour f) Admission
fees to attractions
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Study on Profile of Domestic and International Tourists in the
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59
g) Cruise package
13. Tourist accommodation a) Hotel/resort b) Budget
hotel/motel/inn/guest house/hostel c) Friend or relative’s house d)
Serviced apartment e) Residential/short term rental f) Homestay
program in villages g) Bungalow/villa
14. Transportation used to destination a) Car/personal vehicle
b) Low-cost airline c) Bus d) Motorbike e) Major airline f) Others:
______________________________
15. Transportation used within the destination a) Public
transport (bus, taxi etc.) b) On foot c) Personal/company vehicle
d) Rented vehicle (car, motorcycle, bicycle etc.) e)
Ride-sharing/non-taxi private transport
16. Length of stay a) 1-3 days b) 4-7 c) 8 - 14 d) 15 or
more
17. Is this your first visit to this tourist destination? (mark
the appropriate answer)
a) No, How many times have you visited this tourist destination
in the
past?_________________________________________________________
b) Yes
18. Source of information
a) I already knew of it b) Friends and relatives c) Travel
agents d) Magazine/Newspapers
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Study on Profile of Domestic and International Tourists in the
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60
e) Electronic media (TV, internet) f) Books and guides g)
Tourism fair h) Others, what:_________________________________
19. How often do you go on holidays lasting at least 5 days?
(mark the appropriate answer) a) Every few years b) Once a year c)
Several times (2-4 times) a year d) More than 4 times a year
20. How much do you plan to spend per person during your visit
to this tourist destination on the following items?
a) Transportation (plane ticket, bus ticket, taxi, etc.)
Approx._________EUR b) Accommodation Approx._________EUR c)
Restaurants, cafes Approx._________EUR d) Souvenirs
Approx._________EUR e) Food (not in restaurants)
Approx._________EUR f) Other shopping Approx._________EUR g)
Entertainment, entrance fees (theatre, cinema, exhibitions,
museum)
Approx._________EUR
h) Other expenses Approx._________EUR i) TOTAL expenditure (only
if undividable Approx._________EUR
21. Tourism activities
a) Experiencing local food b) Sightseeing in the city c)
Visiting historical sites d) Cultural heritage sights e) Visiting
museum/art gallery f) Art and cultural program g) Visiting national
park h) Wildlife viewing i) Hiking/trekking j) Biking k) Climbing
l) Enjoying water sport/swimming/ sunbathing m) Playing sports n)
Enjoying night life o) Visiting villages p) Attending traditional
cultural performance q) Getting health treatments r) Shopping
-
22. Below are listed some statements which refer to the general
image of this tourist destination. For each statement please
indicate to what extent you agree with it. »1« means you
completely disagree with it, and »5« means you agree with it
completely.
I completely I completely
disagree agree
I don’t
know
1 2 3 4 5
1. I think most people have a positive opinion about
this tourist destination.
1 2 3 4 5
2. The staff at this tourist destination is friendly
towards the guests.
1 2 3 4 5
3. This tourist destination has a unique image. 1 2 3 4 5
4. I think this tourist destination is popular. 1 2 3 4 5
5. The staff at this tourist destination always put
guest first.
1 2 3 4 5
6. This tourist destination respects the natural
environment.
1 2 3 4 5
23. Below are listed some elements that express your
satisfaction from your stay in this tourist destination. We ask you
to evaluate them. Please indicate HOW SATISFIED аre you from
each of these elements (in general) (rate them on a scale »1« -
Not at all Satisfied to »5« -
Very Satisfied).
ELEMENTS OF TOURIST
DESTINATION
»EXPRESS YOUR SATISFACTION «
Not at all
Satisfied
Partly
Satisfied
Satisfied More than
Satisfied
Very
Satisfied
1 2 3 4 5 1. Personal safety and security. 1 2 3 4 5
2. The destination can be easily
reached.
1 2 3 4 5
3. Overall cleanliness of the
destination.
1 2 3 4 5
4. Unspoiled nature. 1 2 3 4 5
5. Climate conditions. 1 2 3 4 5
6. Diversity of cultural/historical
attractions (architecture, tradition
and customs…)
1 2 3 4 5
7. The quality of the accommodation
(hotel, motel, apartment…)
1 2 3 4 5
8. Friendliness of the local people. 1 2 3 4 5
9. Organization of the local
transportation services.
1 2 3 4 5
10. The offer of local cuisine. 1 2 3 4 5
11. Possibilities for shopping. 1 2 3 4 5
12. Night life and entertainment. 1 2 3 4 5
13. Opportunity for rest. 1 2 3 4 5
14. Availability of sport facilities
and recreational activities.
1 2 3 4 5
15. Offer of cultural and other
events.
1 2 3 4 5
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62 Study on Profile of Domestic and International Tourists in
the CBC Region
16. Thermal spa offer. 1 2 3 4 5
17. Wellness offer. 1 2 3 4 5
18. Casino and gambling offer. 1 2 3 4 5
19. Conference offer. 1 2 3 4 5
24. What is the reason why you decided to visit Macedonia and
not another tourist destination?
Answer:___________________________________________________________________________
25. In your opinion, what can be done to improve the tourist
offer in Macedonia?
a. То promote local products b. To improve the quality of the
promotional material c. To make the tourist product more available
d. Development and active supply of eco-tourism, alternative
tourism and other forms of tourism
that would be recognizable for the region
e. Development and active offer of unique local tourist offers
f.
Other:__________________________________________________________________
26. Did you visit Albania during your stay?
a. Yes (Please continue with question 27, 28 and 29 ) b. No
(Please continue with question 30)
27. What place did you visit?
Answer:
___________________________________________________________
28. What services/ activities did you use there?
Answer: _______________________________
29. How did you find out about the possibility of using these
activities?
a. I already knew of it b. Friends and relatives c. Travel
agents d. Promotional material e. Electronic media (TV, internet)
f. Tourism fair g. Others,
what:_________________________________
30. If you knew about the offers, would you use the opportunity
for a daily visit to Albania? a. Yes b. No