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PROFESSIONALISM IN THE WORKPLACE
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Professional
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A person who is expert at his or her work.
ProfessionalismA specific style of behavior in the workplace.
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Values
The social principles, goals, or standards held or accepted by an individual, a class, a society, culture, etc.
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Morals
Relating to, dealing with, or capable of making the distinction between right or wrong conduct.
◦ principles
◦ standards
◦ beliefs with respect to right or wrong behavior
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Right
In accordance with fact, reason, justice, law, and morality.
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Wrong
Contrary to fact or reason, unlawful, crooked, twisted, immoral, improper.
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Code of Conduct
A set of conventional principles and expectations that are considered binding on any person who is a member of a particular group.
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Employee Expectations
What is expected of the employee to get the job done.
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Unprofessionalism
Not conforming to the standards of a profession; contrary to the accepted code of conduct of a profession.
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Characteristics of a Professional
◦Honest
◦Skilled
◦Courteous
◦Reliable
◦Considerate
◦Dependable
◦Cooperative
◦Committed
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Professionalism is judged by:
◦Unwritten rules
◦Code of conduct
◦Culture
◦Expectations and standards
◦One’s personal values
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How Are You Judged As A Professional?
◦Your Communication
◦Your Image
◦Your Competence
◦Your Demeanor
◦Your Appearance
◦Your Behavior
◦Your Attitude
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Unprofessional Behavior
◦Conduct that could be characterized as harassment or discrimination.
◦Verbal threats of violence,retribution, or lawsuits.
◦Verbal outbursts.
◦ Inappropriate physical touchingor contact.
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Unprofessional Behavior
◦Arguing in front of customers,clients and families.
◦Physical actions that threaten others such as throwing or knocking down objects.
◦ Insults, verbal comments, or criticism intended to belittle or berate others.
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Always Remember!
Keep personal issues separated from the workplace!
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