WESTELL.COM Multi-vendor, multi-technology environments can make network management complex. Westell offers a suite of value-added professional services to assist service providers in leveraging and optimizing their use of remote management and monitoring solutions, especially in complex environments. The services are focused offerings tailored to meet the specific requirements of your business. Offerings include software application development services, network element database integration services, system administration, software/application migration, and other custom services. Leverage in-depth knowledge of the Westell solutions and let us be a virtual extension of your team. Professional Services available include: • Optima application development • Optima integration • Optima system administration • Custom services Applications may include: • Reports • Dashboards • Alarm or event notifications • Alarm and/or event correlation • Recommended corrective actions Optima Applications The Optima Management System is a third-party element manager and supports numerous device integrations that monitor alarming, call statistics, and key performance indicators (KPI’s). Optima integrates seamlessly with the Westell Remote product suite to obtain critical infrastructure data regarding operational status of remotely located sites. Optima also supports direct connectivity to third party equipment supporting SNMP via IP, allowing alarm and measurement collection without the need for additional hardware. Professional Services Intelligent Site Management Optima applications are driven by both a fault management engine and a performance metric collection engine. When used together, Optima manages all critical alarming and KPI details from the supported device family using assigned network addresses. All information collected is retained for historical and trending analysis. These engines provide the data needed to bundle and deliver critical operations KPIs to billing systems and systems performance engineering to ensure their network is operating efficiently. Optima application interfaces focus on specific management applications for monitoring. Examples include: • Power (rectifiers and battery management) • Environmental conditions • DAS • Core MSC switching equipment • Security • Generator operation • Fuel Page 1 of 2
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westell .com
Multi-vendor, multi-technology environments can make network
management complex. Westell offers a suite of value-added
professional services to assist service providers in leveraging
and optimizing their use of remote management and monitoring
solutions, especially in complex environments. The services are
focused offerings tailored to meet the specific requirements of your
business.
Offerings include software application development services,
network element database integration services, system
administration, software/application migration, and other custom
services. Leverage in-depth knowledge of the Westell solutions
and let us be a virtual extension of your team.
Professional Services available include:
• Optima application development
• Optima integration
• Optima system administration
• Custom services
Applications may include:
• Reports
• Dashboards
• Alarm or event notifications
• Alarm and/or event correlation
• Recommended corrective actions
Optima ApplicationsThe Optima Management System is a third-party element manager
and supports numerous device integrations that monitor alarming,
call statistics, and key performance indicators (KPI’s). Optima
integrates seamlessly with the Westell Remote product suite to
obtain critical infrastructure data regarding operational status of
remotely located sites. Optima also supports direct connectivity to
third party equipment supporting SNMP via IP, allowing alarm and
measurement collection without the need for additional hardware.
Professional ServicesIntelligent Site Management
Optima applications are driven by both a fault management
engine and a performance metric collection engine. When used
together, Optima manages all critical alarming and KPI details
from the supported device family using assigned network
addresses. All information collected is retained for historical
and trending analysis. These engines provide the data needed
to bundle and deliver critical operations KPIs to billing systems
and systems performance engineering to ensure their network is
operating efficiently.
Optima application interfaces focus on specific management applications for monitoring. Examples include:
• Power (rectifiers and battery management)
• Environmental conditions
• DAS
• Core MSC switching equipment
• Security
• Generator operation
• Fuel
Page 1 of 2
Copyright © 2015 by Westell, Inc. All Rights Reserved. Westell, ClearLink, Kentrox, and Optima
Management System are registered trademarks of Westell, Inc. All other names are trademarks of their
respective owners. Information is correct at time of printing and is subject to change without notice.
Westell, Inc. is an Equal Opportunity/Affirmative Action employer.
westell .com
030-200251 rA 6/29/15
Page 2 of 2
Professional Services
Intelligent Site Management
Optima IntegrationSite installation details provided to Westell will be outlined in a
Statement of Work (SOW). Typical data required from the customer
include: region names, site names, network element names, network
element models, and IP addresses. Customer requirements will also
be outlined in the SOW. Westell will then populate Optima with your
sites, network elements, and regions. This service is customizable
depending on your network. As part of the integration process,
Westell will remotely verify connectivity to each network element.
Westell does not guarantee connectivity, but we can assist in
troubleshooting exceptions.
Optima integration services include:
• Integration of up to 50 sites (16 NEs/site)
• Database verification of network elements at 50 sites with one
connectivity report
• Configuration for One (1) Optima client interface with customer
licensed third party client software as provided by the customer
• One (1) trip to a mutually agreed-to site (service outside of the
US/Canada will incur additional expenses)
Custom ServicesIf your network has unique needs that require additional services
beyond the Westell professional services offerings, let our team of
experienced professionals develop proposals and Statements of
Work to meet your business needs.
These could include:
• Data migration services from legacy element management
systems to Optima
• OSS integration
• Operations process audits
• Site and process audits
• Custom reports
Support and Maintenance PlansKeep your network healthy and productive with a Westell
support and maintenance agreement. The support agreement
provides hardware and software support services with essential
protection to help minimize down-time of your network and
maximize performance.
Deployment Services
Deployment schedules demand strict adherence to project
objectives. With the increased complexities of new technology,
using proven methodologies and technological expertise helps
ensure that your objectives are met within the specified time
and cost constraints. The extensive range of Westell deployment
services ensures you’ll maintain your implementation schedule.
Westell offers the following deployment services:
• Project management
• Engineering and furnishing (EF&I)
• Installation
• Provisioning and turn up
• Site surveys
TrainingWestell offers comprehensive product training through a
combination of online and instructor-led courses. Instructor-led
courses can be customized to meet your company’s needs and
can be taught at any location or at a Westell facility. Courses
combine informative lectures and demonstrations with hands-
on activities. Westell instructors have extensive experience in
telecommunications and training.
For more information regarding any of Westell’s numerous
training classes or to register for a class please contact a Westell
Sales representative or visit us at www.westell.com
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