PowerPoint Presentation
Professional Competency or Complacency: Moving Beyond the OK
Plateau
2012 NASPA CONFERENCEMarch 13, 2012 Phoenix, ArizonaPresented
byBrigham Young UniversityDean of Students OfficeNorm RobertsSarah
WesterbergJonathan KauMoving Beyond the OK PlateauMoving Beyond the
OK PlateauProfessional Competency or Complacency?Student Affairs
Aspirational ClimateHuman Performance & the OK
PlateauFunctional FixednessExpectations in Everyday Performance How
are we doing and how does this matter?Moving beyond the OK
PlateauExperience as individuals, with colleaguesStrategies and
Interventions
Moving Beyond the OK PlateauMoving Beyond the OK PlateauStudent
AffairsThe Aspirational ClimateMoving Beyond the OK
PlateauAspirational ExpressionsIgnite Leadership Influence
Change
Now is the time to expand the capacity of our institutions, our
colleagues, and ourselves.We are challenged to alter the way we
approach our work, if we are to stay relevant in a changing
environment.
Larry D. Roper2012 NASPA Conference chairMoving Beyond the OK
PlateauMoving Beyond the OK PlateauAspirsational Expressions:
The Purpose of Student AffairsNASPA Competency AreasThe
organizations and philosophies under which we workWhen ambitions
reach the OK PlateauMoving Beyond the OK PlateauMoving Beyond the
OK Plateau
Moving Beyond the OK Plateau
Josh Foer2006 National Memory Champion, author of Moonwalking
with Einstein
Moving Beyond the OK PlateauMoving Beyond the OK
PlateauAspiration v. RealityHuman Performance and the OK
PlateauMoving Beyond the OK PlateauFitts & Posners Three Stage
ModelAttempt to understand task. Patchwork of old habits & new
routines
New behaviors become routine and patterns.Errors begin to
reduce.
Process become autonomous; rate of performance increases.
Moving Beyond the OK PlateauMoving Beyond the OK PlateauThree
Stage Model & Cognitive SkillsUnderstand without application.
Information acquisition.
Study problems with feedback. Acquire heuristics.
Solve problems without conceptual errors. Improve speed &
accuracy
Moving Beyond the OK PlateauMoving Beyond the OK PlateauFitts
& Posner ObservationsTo improve performance, motivation,
feedback and opportunities for improvement must exist.Hypothesis of
Par:People tend to set a standard of excellence & are content
to meet but not exceed the standard.The aspiration level is
habitually set below the level one is capable of achieving.
Moving Beyond the OK PlateauMoving Beyond the OK Plateau
Moving Beyond the OK PlateauBecoming Experts?Most individuals
who start as active professionalsincrease their performance for a
limited time until they reach an acceptable level.Once performance
is autonomous individuals no longer attemptimprovements typically
[leading] to a stable plateau of performance
Moving Beyond the OK PlateauMoving Beyond the OK PlateauDaniel
Pink Video SegmentFunctional FixednessMoving Beyond the OK
PlateauPerformance expectationsHow are we doing and how does this
matter?Moving Beyond the OK Plateau
Moving Beyond the OK Plateau
Roger BannisterMay 6, 1954Moving Beyond the OK PlateauMoving
Beyond the OK PlateauAvoiding complacency and routineMoving Beyond
the OK PlateauMoving Beyond the OK Plateau
Moving Beyond the OK PlateauSPLAT GoalSeek
Persistent
Learning over
Autonomous
Tendencies
Moving Beyond the OK PlateauMoving Beyond the OK PlateauYour
Experiences?Igniting Leadership Influencing ChangeRemaining
motivatedPractical opportunities for engagementIntellectual
CuriosityProblem Solving MentalityFostering an ethic of
progressMoving Beyond the OK PlateauMoving Beyond the OK
Plateau
Moving Beyond the OK PlateauMentoring, Supervision and
CoachingEncourage mentoring and coaching by colleagues within
Student Affairs
Carrot and stick style supervision
Encourage informal coachingMoving Beyond the OK PlateauMoving
Beyond the OK Plateau
Moving Beyond the OK PlateauJob Description and Performance
ReviewRead job description regularlyAdd detail to job
descriptionsUse Annual Performance Review as an opportunity to
nurture and reflectRead Annual Performance Review report regularly
throughout the yearConduct self assessment of own work behaviors
and practices on regular basisOpenly discuss career development
opportunitiesMoving Beyond the OK PlateauMoving Beyond the OK
Plateau
Moving Beyond the OK PlateauReading and Exploration of
LiteratureIdentify the best books Internalize ideas from the best
booksEstablish a reading scheduleMake reading articles on
professional practice and issues an expectation rather than an
extra, e.g. departmental reading listApply literature to real
workSupport staff in quest for higher degrees/trainingMoving Beyond
the OK PlateauMoving Beyond the OK PlateauProfessional
Organizations and Conference PresentationsAllow yourself to be
inspired by others
Be willing to share ideas and move beyond comfort zone
Always seek to be a leader in your field
Moving Beyond the OK PlateauNASPA CompetenciesUnderstand
professional standards and how your work measures up
Implement institutional norms for achieving NASPA
competencies
Validate/reward those who achieve NASPA competency
Moving Beyond the OK Plateau
Moving Beyond the OK PlateauNo service that matters can be given
over a lifetime by those who stop learning. A great teacher is
always studying. the workplace in every industry is changing so
rapidly that what we know today will not be enough for tomorrow.Our
education must never stop.
President Henry B. EyringEducation for Real LifeMoving Beyond
the OK PlateauMoving Beyond the OK Plateau