Professional 2013 Professional Fivestar 2013 orange county ...professionals in each category to receive the award. This year’s winners are listed and profiled in the following pages
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www.fivestarprofessional.com — FS 1
Special advertiSing Section 2013 Five Star H
ome Profession
als
• The 2013 Five Star Real Estate Agents, Mortgage Professionals and Home/Auto Insurance Professionals do not pay a fee to be included in the research or the final list.
• Each professional is screened against state governing bodies to verify that licenses are current, and no disciplinary actions are pending.
• The inclusion of a real estate agent, mortgage professional or insurance professional on the final lists should not be construed as an endorsement by Five Star Professional or Orange Coast magazine.
• The research process incorporates a statistically valid sample in order to identify the professionals in the local market who score highest in overall satisfaction. These professionals are not included on the list unless their score is statistically valid.
For more information on the Five Star award and the research/selection methodology, go to www.fivestarprofessional.com.
DiScloSureSresearch
2013 orange county Five Star Home Professionals
real estate Agents
Mortgage Professionals
Home/Auto insurance Professionals
2013
Five Star Professional partnered with Orange Coast magazine to identify real estate, mortgage and insurance professionals in the Orange County area who deliver outstanding service and client satisfaction. The Five Star Professional research team contacted thousands of recent homebuyers, as well as other consumers. Clients may also submit evaluations online. Phone, mail and online respondents rated their service professional on criteria such as overall satisfaction and whether they would recommend the provider to a friend. The research methodology allows no more than 7 percent of professionals in each category to receive the award. This year’s winners are listed and profiled in the following pages (see each award winner’s listing for more details).
Professionals who satisfied each of the following objective criteria were named a 2013 Orange County Five Star Real Estate Agent, Five Star Mortgage Professional or Five Star Home/Auto Insurance Professional:
1. Received a qualifying client satisfaction rating.
2. Satisfied the applicable state licensing requirements.
3. Actively employed as a licensed professional for a minimum of three years.
4. Favorable regulatory and complaint history review.
5. Satisfied minimum client volume or production on a one-year and three-year basis (number and volume of transactions or number of client households served).
The research methodology is designed
to identify professionals who meet or
exceed objective evaluation criteria
associated with providing quality
services to clients.
— Alexandra Saul, Research Director, Five Star Professional
Debbie Feldman ∙ Keller Williams Coastal Properties
Robert Feldman ∙ Keller Williams Coastal Properties
Donna Finney ∙ CENTURY 21
Jan Fiore ∙ Coldwell Banker
Drew Fomai ∙ First Team Real Estate
Chris Fry ∙ Oaktree Realtors
Karen Gabriel ∙ Coldwell Banker In Laguna Niguel
Susan Gaffney ∙ RE/MAX
Fariba Garmani ∙ RE/MAX
Jennifer Gelles ∙ Buyers Choice Realty
Mariko Gillam ∙ Star Real Estate
Anita Glasser ∙ Keller Williams
Sean Grange ∙ Star Real Estate
Joanette Graves ∙ Evergreen Realty
Theresa Grothe ∙ First Team Real Estate
Paul Gusiff ∙ CENTURY 21
Luke Hagenbach ∙ Sotheby’s International Realty
Karen Hakola ∙ Regency Real Estate
Steve Hakola ∙ Regency Real Estate
Liz Hansche ∙ Prudential California Realty
Scot Harakuni ∙ TNG Real Estate
Thomas Higgins ∙ Radiant Property Group
Nancy Holloway ∙ Regeneration Property Group
Wendy Hooper ∙ First Team Real Estate
Lisa Hopkins ∙ J. Rockcliff, Realtors
James Hoppe ∙ Hoppe Realty
Donna Horn ∙ Star Real Estate
Diane Kaefer ∙ Diane Kaefer Real Estate
Marcia Kaufman ∙ Star Real Estate
Mike Kelly ∙ First Team Real Estate
Diana Kendall ∙ Seven Gables Real Estate Page 9
Cheryl Korte ∙ First Team Real Estate
Vickie Kruhmin ∙ Prudential Realty
Kenneth Laderman ∙ First Team Real Estate
Mark Lambert ∙ Realty One Group
Alison Lane ∙ Seven Gables Real Estate
Diana Laskowski ∙ Prudential California Realty
Virginia Lee ∙ Tarbell, Realtors
Anthony Leocadio ∙ Prudential California Realty
Kris Lightman ∙ Star Real Estate
Terry Limburg ∙ Tarbell Realtors Page 10
Julie Loeb ∙ Berkshire Hathaway HomeServices California Properties Page 8
Dean Lueck ∙ First Team Real Estate
Ron Luna ∙ Front Street Realty
Dani Lynn ∙ First Team Real Estate
Robert Maclean ∙ MacLean Realty Group
Mina Maghami ∙ Berkshire Hathaway HomeServices California Properties Page 10
Charu Maniar ∙ CENTURY 21
Naren Maniar ∙ CENTURY 21
Rick Marlin ∙ Richard Marlin, Broker
Karen Marston ∙ First Team Real Estate
Diane McAuley ∙ Prudential Realty
Liz McBride ∙ Tarbell, Realtors
Five Star real estate AgentsFive Star Professional surveyed Orange County area residents who purchased a home priced at more than $150,000 within a 12-month period (January 2012 to January 2013). The final list of 2013 Orange County Five Star Real Estate Agents is a select group, representing less than 2% of real estate agents in the area. Evaluations were collected by mail, phone and online at www.fivestarprofessional.com/homesurvey.
Kathleen MonroeUnsurpassed Level of Extraordinary Real Estate Service
Go With Monroe,Recipient of MultipleTop Producer Awards,Short-Sale Specialist
Four-year winner Kathleen Monroe
• Wealth of wisdom to guide you if you buy or sell• Free staging adds value for a quicker sale at a higher price• Outstanding performance and a passion for successful results• Highly skilled negotiator helps maximize the return on your investment• Master at creative and strategic marketing — internet marketing specialist
The real estate agent you choose really does matter. Kathleen Monroe prides herself on going the extra mile for every client. She genuinely does make a diff erence; as noted by her many satisfi ed clients. A few rave reviews: ”Kathleen is my real estate angel.” — Carol C. “Kathleen is amazing.” — Rebecca D. ”Unmatched knowledge, professionalism and warmth.” — Mark S. ”Kathleen far exceeded our expectations and helped us sell our home and fi nd our dream home.” — Danielle J. ”Kathleen is awesome.” — Jenny T. ”Kathleen has an upbeat personality, great sense of humor and uncompromising knowledge of the real estate market.” — Nancy C.
“Kathleen is fully competent and does her best for you. Quite rare to fi nd, she’s a gem.” — James P. Inspired by her father’s success, Kathleen followed in her dad’s footsteps as a real estate broker. From the moment you meet her, you will sense the genuine commitment this dedicated professional brings to her clients with each transaction. The time and care she takes with each client is legendary. Kathleen’s hands-on approach sets her apart, and her tireless eff orts ensure you get exactly what you want when you buy or sell. Service without compromise sets a new standard, which you will know … when you go with Monroe.
Evergreen Realty and Associates27802 Vista del Lago • Mission Viejo, CA 92692
33522 Niguel Rd., Ste. 100Monarch Beach, CA 92629Cell: (949) 285-1984Phone: (949) 464-3249www.CoraBerkery.com
25 Years in Real Estate
• Accredited Buyer’s Representative• Laguna Niguel resident• 100% customer satisfaction guaranteed• Serving all Orange County communities• Realtor, ABR®, BS/BM, e-PRO®, FSR, Green
Cora Berkery brings more than 25 years of real estate experience to her clients and to Surterre Properties®, making her one of the luxury market’s most seasoned professionals. From marketing properties to the utmost advantage, securing the greatest possible values for her clients’ assets, to earning numerous industry accolades, there is little Cora has not done to prove herself as one of the local market’s most qualified professionals. Supported by Southern California’s leading luxury real estate boutique, Surterre Properties.
BRE 1415774
Lindsey Acton
3261 N Harbor Blvd., Ste. B Fullerton, CA 92835 Office: (714) 671-9100, Ext. 125 [email protected]
Committed to a Positive Experience
• Top producer • Expert negotiator • Long-time resident of Orange County • Committed to honesty and integrity • Excellent customer service
Thanks to my clients for all your continued show of support and confidence by recognizing me as a Five Star Real Estate Agent two years in a row. Selling or buying a property is a process of making intelligent decisions and negotiating the best deal. I strive to make that process an enjoyable experience by always providing you with the highest level of customer service and satisfaction.
BRE 1849148Two-Year
Winner
Jennifer EsserCamelot West Real Estate14081 Yorba St.Tustin, CA 92780
• Professional photography for all listings• Extensive marketing strategy• In-house interior design consultant• Property website for each listing
As the second-generation principal of Camelot West, Jennifer Esser has set the bar high. Esser has maintained an active real estate license for 20-plus years and has dedicated herself to becoming an expert in both residential and commercial real estate. Her friendly approach and broad knowledge of the market enabled her to lead with integrity and to achieve an impressive sales record. She is very connected to the community and her peers in the industry. Camelot West has forged key relationships with banks and mortgage companies to provide exceptional service to clients. Jennifer also has a local presence as a long-time Tustin resident.
• Top 1% in California according to C.A.R.• Comprehensive support: buying or listing agent• Community leader, PTA, booster clubs and team sponsors• Experienced, established professional with strong network
connections
I have more than a decade of experience as a full-time, committed, professional real estate consultant serving Orange and Los Angeles counties. I am dedicated to helping you fulfill all of your real estate needs whether you are buying or selling. My diligent work ethic, ability to apply creative solutions, competitive drive and strategic negotiating skills will deliver a favorable outcome. As my client, you become my family and I pride myself in working tirelessly to exceed your expectations in obtaining the best price, terms and rate in addition to securing the right home for you and your family. Bottom line — I compete for you and play to win!
16872 Bolsa Chica St., Ste. 100Huntington Beach, CA 92649
Direct: (714) 415-5052
thejenniferthomasteam.com
Hardworking • Trustworthy • Caring
• Knowledgeable — Bachelor of Science• Realtor, broker and notary• High integrity, hardworking, honest• Top listing and selling Realtor• Tenacious — gets the job done
I love to sell! I do this with enthusiasm, passion and a firm, relentless commitment to excellence. Backed by years of experience, my success is measured by my clients’ satisfaction. As I mark my 27th year as a top producer, I look forward to providing an even higher-level of service to my loyal clients. Thank you, Orange County. I am truly honored.
• Licensed Realtor since 1999 • Honest, ethical, professional • Knowledge of current market • Multimillions sold annually • Equity sales and short-sales
Upon becoming a licensed Realtor in 1999, Julie has continuously flourished in the business with multimillions sold annually. Her passion and dedication to real estate as well as her caring nature has earned her numerous top awards and recognition within her company. With her success she has been afforded the opportunity to support various local schools and other charitable organizations.
BRE 01256042
Dave Myszko (Mish-co)
25910 Acero, Ste. 100Mission Viejo, CA 92691Cell: (949) [email protected]
Honored to Have Been Chosen Again!
• Since 1984 … many years of experience • Constant communicator … stays in touch • Keeps his promises … on time • Details matter … very thorough work ethic • Married since 1979 … great negotiator!
Dave has represented many real estate clients since 1984, gaining a very high level of experience, skill and knowledge. He constantly stays in touch, keeping his clients well-informed of the process. Dave is very thorough and handles all the details. Married since 1979, Dave and Claudia worship together at Calvary Chapel Pacific Hills.
BRE 00860395 Two-Year
Winner
Stephanie Young
Coldwell Banker Beachside, RealtorsHuntington Beach, CA 92648Office: (949) [email protected]
Commitment • Honesty • Integrity
• Award-winning Realtor for Coldwell Banker • Multimillion top producer in Orange County • International relocation specialist: Cartus, Graebel, SIRVA • Short-sale and foreclosure certifi ed by NAR • GRI, ABR®, e-Pro®, GREEN, BPOR®, SFR, CNAS
I believe in exceeding expectations and enhancing your quality of life. To me, being a Realtor means more then selling homes. It’s about you, your hopes and your dreams. I build relationships based on trust, integrity, knowledge and expertise. Understanding your personal goals and needs is at the heart of my dedication to you. You can be sure I will go that extra mile to give you the best possible experience when buying or selling.
I have been a licensed broker serving O.C. since 1976. My certifications include: luxury portfolio member; luxury property certified, distressed property certified with contractors available, short sale certified. My staff of six includes a licensed appraiser, and I am repeatedly a top Seven Gables agent. I would like to prove myself to you!
Amy Farrell-cavesre/MAX Premier realtyBroker, Gri(949) [email protected] to Get You Anywhere You Want to Go!
BRE 00976413Two-Year
Winner
Thank you to my valued clients for this honor. This recognition reinforces my desire for my buyers and sellers to find value, honesty and integrity when working with me, and I am worth their trust. I look forward to helping many more purchase or sell their homes in Orange County and beyond.
25471 Los Altos, Ste. 100 Mission Viejo, CA 92691 Phone: (714) [email protected]
Donna Hollingsworth
BRE 01800063
I appreciate the opportunities I get to assist others buy and sell their largest asset — their home. The trust placed in me is great and to receive this award again is an honor for which I am very grateful. I specialize in residential sales and relocation services throughout all of Orange County.
Gail Foorlaguna Woods Properties(949) [email protected] Doors for Lifelong Relationships
BRE 00430304
Sylvia B. GarrettFirst Team real estate(714) 861-1250sylviagarrett@fi rstteam.comwww.fi rstteam.com/sylviagarrettExperience and Service Since 1994 Counts!
BRE 01387006
Kevin Hood GreenTree Properties(949) 350-5495 [email protected] Estate Services With a Personal Touch
BRE 01476642
Terry limburgTarbell, realtors(714) 585-8870terry_limburg@pacbell.netwww.momdaughterteam.comRecommended for a Reason
BRE 01250530
Mina MaghamiBerkshire Hathaway HomeServices california Properties (949) 874-4020 [email protected]
Jay Anderson ∙ W.J. Bradley Mortgage Capital/Emery Financial Group Page 13
David Averell ∙ Dave Financial
Fred Bastanifar ∙ Hightech Lending
Allycyn Bennett ∙ Sandstone Financial Page 13
Bill Boehm ∙ Arbor Financial Group
Mark Bonenfant ∙ United American Mortgage
James Bray ∙ Wells Fargo Home Mortgage
Debby Brown-Wiesner ∙ Back Bay Funding
Kelly Butler ∙ Mortgage Capital Partners Page 13
Tom Calaiacovo ∙ Wells Fargo Home Mortgage
Vickie Carlson ∙ U.S. Bank
Cindy Chung ∙ Approved Home Loans Page 13
Richard T. Cirelli ∙ RTC Mortgage Corporation
Wendee Close ∙ CLS Financial Services
Bill Daniels ∙ Coast2Coast Funding Group
Carrie Diaz ∙ PrimeLending
Michele DiBella ∙ CS Financial Page 12
Natalie Duarte ∙ Bondcorp Realty Services
Janice Eckles ∙ Eagle Home Mortgage
Cary Grandfield ∙ Movement Mortgage Page 13
Alex Gutierez ∙ On Q Financial
Lisa Hayes ∙ Commerce Mortgage
Robert Hays ∙ Wells Fargo Home Mortgage
Apryll Held ∙ Stearns Lending
Todd Hennigar ∙ Realty World
Bob Howe ∙ Residential First Mortgage
Lois Jensen ∙ Wells Fargo Home Mortgage
Thomas Kolenic ∙ Seaside Lendijng
Kimberly Kosick ∙ Wells Fargo Home Mortgage
Dwight Lagos ∙ Wells Fargo
Ted Learakos ∙ United American Mortgage
Terry Lee ∙ RPM Mortgage
Jenn Levin ∙ Wells Fargo
Michael McClare ∙ Residential First Mortgage
Craig Muller ∙ Western Reliance Funding Group
Kathy Niemczyk ∙ Wells Fargo
Jennie Norris ∙ Alpine Mortgage Planning
Nelson Otero ∙ First Allied Financial Services
Neal Pilon ∙ PrimeLending
Dean Rathbun ∙ Avis Lending
Dave Schuberth ∙ Point West Financial
Dave Schweitzer ∙ W.J. Bradley Mortgage Capital/Emery Financial Group
Joyce Smith ∙ Western Reliance Funding Group Page 13
Timothy Storm ∙ W.J. Bradley Mortgage Capital/Emery Financial Group
Jeff Turner ∙ PNC Mortgage
Brad Turpin ∙ PRMG
Gary Twitchell ∙ Citibank Mortgage Page 12
Jennifer Wilford ∙ Coast National Mortgage
All award winners are listed alphabetically by last name.
Five Star Mortgage ProfessionalsFive Star Professional surveyed more than 150,000 Orange County homeowners. The final list of 2013 Orange County Five Star Mortgage Professionals is a select group, representing less than 1% of mortgage professionals in the area. Evaluations were collected by mail, phone and online at www.fivestarprofessional.com/homesurvey.
“You will never get rich by just
saving money — you must invest in opportunities to
One of 50 Mortgage Professionals to Win the Five Star Award in Orange County
• 37 years of mortgage experience
• Expert at VA, FHA and conventional loans
• Very personal service
• Former chief underwriter
• Jumbo loan specialist
I understand the most important thing I can do for my clients is to take whatever time necessary to help them to feel comfortable with the loan process. More importantly, I help them understand the various loan options they have so they can make the right choice on which loan program is right for them. I have seen and experienced it all in my 37 years of mortgage lending. As a former vice president and chief underwriter of one of the largest lenders in the country, I have been involved in historic changes in the mortgage industry.
Service and communication are what I do best.
NMLS 360555
Two-Year
Winner
Two-year winner Michele DiBella
3 Corporate Plaza, Suite 101Newport Beach, CA 92660
• “ Self employed” 12-month bank statements instead of tax returns!
• Unparalleled customer service
• Conforming or multimillion dollar
• Purchase or refi nance
• 31 years in the mortgage industry
Michele DiBella started her banking career in the Midwest and moved to California after record-breaking temperatures of almost 70 below zero. She went to work at Citibank in 1983 and was put on a pilot program called “Mortgage Power,” which was the fi rst real estate/mortgage banker in-house relationship with RE/MAX. It was a huge success and from that experience, Michele was able to develop a “team attitude” and the tenacity to traverse the ever-changing lending environment. Michele became an independent mortgage broker/banker which gave her the power to provide the same superior service, but with more choices of banks and products.
Kelly ButlerMortgage capital Partners(949) [email protected] ivy Glenn Dr., Ste. 170laguna Niguel, cA 92677
NMLS 257963, BRE 01229634
Joyce Smith Western reliance Funding Group (949) 533-5504 [email protected] Service and Attention to Detail
BRE 00590931, NMLS 258701
Allycyn Bennett
1400 Newport Center Dr., Ste. 100Newport Beach, CA 92660Phone: (949) 717-7290Fax: (949) [email protected]
More Than 27 Years in Mortgage Lending
• Senior loan offi cer at Sandstone Financial• Ranked a top mortgage loan producer in 2012 by
Origination News• One of the top 200 originators in the U.S. for more than a decade• $71 million and 130 loans in 2012
As one of Southern California’s leading residential loan offi cers, Allycyn Bennett provides her clients with the credentials, commitment and compassion needed to successfully secure them a loan. But it is her meticulous, tenacious and attentive approach that has earned her a lifetime of lending loyalty from her satisfi ed patrons. In addition to leveraging her education and expertise to guarantee loan approvals for the borrowers she works with, Allycyn makes a point of getting to the heart of their fi nancing needs. By addressing their questions and concerns from the onset and guiding them every step of the way, Allycyn promises her clients a rewarding experience defi ned by excellence and trust.
Lic 01000269, NMLS 230116
Customer service is my No. 1 priority! With my 22 years experience, I think outside the box, helping clients qualify for loans with proficiency in conforming FHA and VA loans. My expanded license includes Arizona and Nevada. So get ready to be pre-approved in one day and close escrow in two weeks!
• President and broker of record• 29 years of experience• Custom mortgage strategies• Involved from origination to funding• Highly experienced support staff
A heartfelt “thank you” to all my present and past clients. You are the foundation of my business, and I am grateful for the opportunity to continue to serve you. As the mortgage industry continues to evolve and change, you can remain confident that my commitment to working for you and in your best interest will never waiver.“Quality means doing it right when no one is looking.” — Henry Ford
NMLS 893581
Keep up with market conditions, so you are always knowledgeable.
Five Star Home/Auto insurance ProfessionalsFive Star Professional surveyed more than 150,000 Orange County homeowners. The final list of 2013 Orange County Five Star Home/Auto Insurance Professionals is a select group, representing less than 1% of insurance professionals in the area. Evaluations were collected by mail, phone and online at www.fivestarprofessional.com/homesurvey.
John Boyd ∙ John A. Boyd Insurance Agency
Kelly Brennan ∙ State Farm
Pam Burket ∙ State Farm
Daniel Canzone ∙ Farmers Insurance/Canzone Insurance Agency
Susan French ∙ State Farm
Ronda Gregory ∙ Huggins Dreckman Insurance
Jon Knox ∙ Knox General Insurance Brokers
Amanda Leslie ∙ Knox General Insurance Brokers
Pavel Levitanus ∙ Farmers Insurance
Brian T. McMahon ∙ Allstate
Lisa Newell ∙ Farmers Insurance/Lisa Newell Agency
Jeff Perkins ∙ Tustin Insurance Agency
Kathleen Peters ∙ State Farm
Ryan Ramirez ∙ Ryan Ramirez Insurance Agency
Dennis Rosene ∙ State Farm
Doug Samis ∙ Samis Insurance Services
Theresa Simes ∙ Farmers Insurance
Steven Tatgenhorst ∙ Farmers Insurance
Doug Troxel ∙ State Farm
Jackie Turk ∙ Allstate
All award winners are listed alphabetically by last name.
• State Farm select agent • State Farm Legion of Honor award recipient • State Farm Silver Scroll award winner • Premier commercial agent • Field development agent
We would like to thank all of our clients for 41 great years in Newport Beach! During that time we have insured hundreds of lives, thousands of homes, cars and businesses one policy at a time. We always strive to provide exceptional customer service and are honored to be recognized by our long-time clients.
Two-Year
Winner
“Always be honest. It can take a lifetime to build a reputation, but it can only take a second to destroy it.”
— Five Star award winner
Don’t try to be all things to all people. Stick to what you know best.